El cliente no dejó un comentario.Mary S.
Customer Reviews for U-Haul Moving & Storage at Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A few thingsâ€¦. Reserved a 20' truck from Andover NH. Next day I was notified that location didn't have trucks. So why is it offered via the website. Fay was excellent at the Lebanon site. Very helpful.leon H.
El cliente no dejó un comentario.Bradley P.
I'm always happy when I rent a truck from your people in LebanonPaul C.
did not end well....Russell H.
The crew working there were really efficient, helpful and very friendly.James H.
Staff were very friendly and extremely safety conscious. Highly recommend!Andrea R.
El cliente no dejó un comentario.Kori J.
Do this rental 3 or 4 xs a year. It's usually easy, this time particularly so.tim F.
No problems whatsoever!carol G.
I had to go back in the next day because they did not email me my receipt.Lois L.
Good guys, very busy. Excellent promp assistance.James C.
When we arrived, the trailer we reserved had not yet been returned but a solution was found right away. Thomas hitched us up like a pro. He was so helpful and courteous. This great guy deserves a big raise!Valerie P.
Excellent customer service! And love that everything is done by smart phone now for check in and drop off. So easy!Mary Beth D.
El cliente no dejó un comentario.Bradford S.
Both employees at the Lebanon location were super friendly, competent and helpful.Laurie C.
Everyone was friendly. There was no waiting. This location is MUCH better than the one I used in Florida recently. Thank you to all the people at the Lebanon UHaul. Great place! Great people!Daniel G.
El cliente no dejó un comentario.ronald S.
Be more concerned, helpful and accurateCarol S.
The vehicle steering wheel is misaligned and causes the vehicle to swerve. The brakes do not work very well, and in fact the vehicle accelerates when you first press the brakes.Edwardo S.
Fantastic people, had my ubox all loaded and ready to go when I got there. It arrived early from SC to NH... Great experience! Thank youJOHN E.
El cliente no dejó un comentario.Yusuf E.
El cliente no dejó un comentario.Donna R.
It was very fastmichael K.
The truck bad smelled really bad like urine.Jaya R.
I love the ease of all of the mobile self-serve appsKate T.
El cliente no dejó un comentario.Lori B.
El cliente no dejó un comentario.Terry M.
Speed up the paperwork processjohn F.
this place needs more help as many customers left waiting long durations to pick up or drop off the lock system to obtain key was too high off the ground for me to reach and could not read lock well then once put password on lock took me over 5 minutes to get it to open and off the box, Not easy to reach , read and open .Linda S.
Well for starters your pricing on quilts is very misleading. 6 for 5.00 sounds great until you find out that it is a daily rate. Probably still worth it but it leaves a bitter taste. Change your signs and be honestJohn R.
Thank you for an easy experience.Paul G.
There was something wrong with the truck we rented, possibly a timing belt or similar. When calling the help line they said they couldn't provide assistance unless we actually broke down. Unfortunately this meant not driving over 55mph.Darin P.
El cliente no dejó un comentario.Carter D.
Nothing, service was excellentBrent H.
They were efficient and quick with our return.Pamela B.
Not a THING! The contactless pick up and drop off was as easy as advertised!David C.
El cliente no dejó un comentario.Teresa H.
Arrived with a guaranteed reservation only to be told no truck was available and my reservation wasn't in the system. It finally â€œappearedâ€ after 15 minutes of searching. The truck was disgusting. Wreaked of smoke, was filthy and had empty alcohol bottles and cigars in the console. I was also charged $7 for a utility dolly even though the advertisement on the dolly said $5. Not a big deal on two dollars, but principal on this locations attention to details.Ralph D.
The larger trailer that I had wanted to rent was "reserved" so I had to settle for a much smaller trailer. When I returned the "reserved" larger trailer had not moved. There was one person manning the facility, and four people ahead of me in line. After waiting on line for almost 1/2 an hour, I drove down, uncoupled the trailer myself, and left. Their remained three people ahead of me in line when I left.Kevin N.
The customer service at the location was fantastic, however I booked a truck in white river and was never notified of a change in pick up location. This is a company issue, not an issue with the location.Jessica F.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Thomas L.
This was my very first time making the rental arrangements and paying for everything. I had THE BEST experience once I arrived at this location and the lady even called before our appointment ON THE DAY!! Thank you Uhaul for working with me!rachel L.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Brigham B.
Needed to see about extending the rental. Took forever and multiple calls to reach someone. No way to leave a message for the location and the phone menu said you could extend online but couldn't find that as an option. I could only find return or info about the current rental.Matthew A.
El cliente no dejó un comentario.Michelle M.
Very helpful people both in person and at the 1-800 number for after hours return. ¡Gracias!Laura P.
El cliente no dejó un comentario.Russell B.
El cliente no dejó un comentario.KENNETH W.
El cliente no dejó un comentario.Stephen Myric W.
El cliente no dejó un comentario.RICHARD M.
The truck had broken visors which dropped down on every bump, and the driver's seat adjustment was stuck. Otherwise, good service.Kenneth W.
All went well. Smooth as expectedKurt P.
El cliente no dejó un comentario.Perry S.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.Erika G.
El cliente no dejó un comentario.Ben P.
No comment. Good location.BOB C.
El cliente no dejó un comentario.Edward L.
Agent forgot to put my furniture pads in the trailer.Goldina M.
Maintenance of vehicles and cleanliness ( ie: windows so you can see) also I asked acting manager on duty to print up all the times and how much it cost me that I rented for recently and was given a attitude about it . I feel that maybe a quick tutorial on usage of wipers , lights etc would be niceTimothy G.
The person that helped me take the trailer off the car was professional, helpful, and extremely friendly.Enrique P.
El cliente no dejó un comentario.Rachel D.
Great experience from check in to return. Staff were friendly and helpful, equipment and rates were very good. Highly recommendEric S.
The staff was very nice.Diane C.
Only show locations that actually have the equipment you are looking for, not preferred locations. Terrible reservation experience and was told to go at a time the place was not even open. Get your act together Uhaul, seriously!Douglas W.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.Elroy L.
The staff here were all super helpful! From the check in, assistance hooking up the trailer and return process! Thank you to the great team at Lebanon UHaul!Katherine B.
Easy in and outDamien N.
El cliente no dejó un comentario.richmond H.
The computers the workers have to use are old and slow and the touch screen for the credit card info just barely works...and to touch the screen about 10 times to make it work.Gerald I.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Natasha S. | Overall Experience
Had to make reservation on line I had call the location first the representative I talk wit was in garage section could barely hear him over the background noise. He tells me they had no rentals for the next day and hung up on me. I went on line and made a reservation for the next day and surprisingly got the rental for the next day at the same location I had called. Just a little disappointing.Steven G.
Update the hours & address on the Uhaul website. The hours online were incorrect.Paul G.
This is a outstanding location, they definitely go above and beyond. They all deserve raises. Any small concerns I have they are right on top of it helping me out. Because of the excellent service I receive each and every time, I always recommend this location. I use U-Haul once a month to grocery shop at a bulk store and other patrons comment what a good idea it is and I always tell them to go to this Lebanon location.Nanci S.
Pick up location had no represenitive there during hours. Had to contact traffic control multiple times myself. The drop location was 20 miles south of my destination. The app to pick up and drop off is not functional at all. The app automatically set my drop off location without allowing me the choose the much closer ones in the area? Terrible experienceMarshall M.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.Gerri R.
woman i dropped off van too was very polite and helpfulWayne S.
I reserved a pick up at $.79 per mile when I got there I was told I had to use a 10 foot truck because they didn't have any pick ups available but was not told until after I already returned the vehicle that I was being charged $1.09 plus I was told to return the truck with half a tank of gas but didn't realize until just after I left there was only 3/8 of a tank in the truckLucas F.
El cliente no dejó un comentario.Loriston F.
El cliente no dejó un comentario.Andy B.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Yalin G.
El cliente no dejó un comentario.John P.
The Chapin Park U-Haul lot on Route 4 in Canaan needs to do a much better job of communicating with customers and with the Lebanon location. Chapin Park did not directly return a single one of my more-than-six messages over a several-day span. At least three times, Chapin Park canceled reservations I had made without contacting me directly by phone. The text messages Chapin Park apparently sent were encrypted with "http" links and bar codes that I could not activate on my flip phone.proctor S.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Scott K.
Mickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978LARRY R. | Overall Experience
I was charged a $25 cleaning fee even though truck was cleanâ€¦there was nothing in the box. I only carried some upholstered furniture and cardboard boxes in the box. This is ridiculous.ray S.
I had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.DAVID B. | Overall Experience
El cliente no dejó un comentario.caryl s. | Overall Experience
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Meara W.
El cliente no dejó un comentario.keith W.
I had an Accident and my car is in the shop, and the lady there was very sweet and helpful in getting me the best deal on a pick up truck. I ended up having to rent it for a 2nd week and the gm Mickey was very quick on the return and re-rent of the same truck. I have to say renting a pick up from uhaul is a better deal for ur money then going to a car rental company!Miranda R.
I had to move at last minute Mickey the gm at uhaul was very quick on get a box to me and gave me free delivery since I was in such a bind!!!Miranda R.
I appreciate that a staff member came outside to take the keys and close out the reservation (especially since it was a very cold day, temperature-wise).EVIN H.
El cliente no dejó un comentario.DONALD P.
El cliente no dejó un comentario.Jamie P. | Overall Experience
This storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I'd ever useJOANN C. | Overall Experience
The team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He's the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It's always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTarantoRosanna D. | Overall Experience
From the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!Thomas L. | Overall Experience
Facility was very clean and staff was greatROBERT L. | Overall Experience
El cliente no dejó un comentario.Jenniefer O. | Overall Experience
El cliente no dejó un comentario.Patrick O. | Online Move In
Great uhaul facility very helpful and very acomadatingROBERT L. | First Impressions
I was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.Rachel M. | Online Move In
The employees were understandably busy because it was a Saturday morning. However they were kind and patient.Noel F. | Online Move In
Clean quick and friendly has been my experience in Lebanon NHBrian w. | First Impressions
El cliente no dejó un comentario.Jennifier Q. | Overall Experience
The GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you MickeyAngelique H. | First Impressions
helpful staff, clean and secure facility, excellent customer serviceClaudia M. | Overall Experience
Love the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.Caroline A. | Online Move In
Had to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??KAREN D. | Overall Experience
Would be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.Bryan M. | First Impressions
El cliente no dejó un comentario.Paul E. | First Impressions
El cliente no dejó un comentario.Daniel B. | Overall Experience
customer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.ANDREW P. | Overall Experience
My guy helping me was awesome!!!!!!!!!!!!!Laurie C. | First Impressions
The staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!sharon f. | Overall Experience
I would just request to increase bourse if the office on weekends.NAVPREET J. | Overall Experience
The manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.HOLLY H. | Overall Experience
El cliente no dejó un comentario.Abigail A. | Overall Experience
El cliente no dejó un comentario.Jennifer W. | Overall Experience
I absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I'm truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I've been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!Angelica d. | First Impressions
El cliente no dejó un comentario.Richard D. | Online Move In
El cliente no dejó un comentario.CATHERINE B. | Overall Experience
Mickey is an excellent general manager. Chris is also very friendly and helpful.Richard Z. | Overall Experience
Team went above and beyond to help me locate storage.Tom G. | First Impressions
Team went above and beyond to help secure storage.Tom G. | Overall Experience
Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.Richard Z. | First Impressions
I was able to contact this facility directly by phone. Had a horrible time contacting other locations.David M. | First Impressions
You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. ¡Gracias!Cheryl P. | Overall Experience
El cliente no dejó un comentario.Nigel E. | First Impressions
Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.john p. | Overall Experience
El cliente no dejó un comentario.Cheryl P. | First Impressions
The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul locationmark k. | Overall Experience
I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.ronald p. | First Impressions
El cliente no dejó un comentario.DARYL C. | Overall Experience
The staff were super kind, and the service was amazing!dillon b. | Overall Experience
The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.Claudia M. | Overall Experience
The whole process from move in to move out was smooth. Fair price.Leslie W. | Overall Experience
El cliente no dejó un comentario.dillon b. | First Impressions
El cliente no dejó un comentario.David G. | Overall Experience
HIRE STAFF!!!!!!!gaal c. | Overall Experience
I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.April H. | Online Move In
We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.diane w. | Overall Experience
El cliente no dejó un comentario.Susanna S. | First Impressions
Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.Laurie A. | Overall Experience
The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.Stephanie R. | Online Move In
Kora was amazing and helped me replace my key card.Carrie S. | First Impressions
We were satisfied with the service at this particular facility.edward b. | Overall Experience
The gentleman helping us was very nice and extremely helpful considering the circumstances.Sasha S. | First Impressions
The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.Deborah C. | First Impressions
El cliente no dejó un comentario.robert c. | Overall Experience
I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!sheila g. | Overall Experience
Didn't have a problem at all..very good peopleanna l. | Overall Experience
There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.Kenneth H. | Overall Experience
They were very nice to me and help fully to me. Los recomiendo, son excelentes.Stephanie F. | First Impressions
Friendly and helpful! Staff seems happy, kidding around and helping each other!Angelita C. | Overall Experience
The staff members were very friendly and helpful.Angela C. | Overall Experience
Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we'll be back!Meredith F. | Overall Experience
Very friendly and helpful employee!bonnie l. | Overall Experience
Great service overall!Joseph D. | Overall Experience
Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quicklykenneth c. | First Impressions
The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.RYAN R. | Overall Experience
Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!WILLIAM L. | Overall Experience
Very polite, professional, and helpful staff.Angela C. | First Impressions
My dealing with them was excellentlee r. | First Impressions
Everyone that worked there was extremely kind and helpful.angela e. | Overall Experience
I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.Glenda S. | Overall Experience
Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.steve m. | Overall Experience
Easy and secureMark M. | Overall Experience
Mike was awesomeronald c. | Overall Experience
Mike in new Hampshire was excellentronald c. | First Impressions
Good people, good serviceGILBERT S. | Overall Experience
The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.robert k. | First Impressions
The customer service was great, and the employees were kind.Henry and Angel S. | First Impressions
Servicio al cliente de excelencia. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.emily t. | Overall Experience
Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.gabriela m. | First Impressions
Responsive and informative. Thank you.susan p. | First Impressions
Really great service!Nicholas E. | First Impressions
Staff was always helpful and professional.susan m. | Overall Experience
Extremely nice, polite and helpful customer service employees. That's why I go there.JOANN C. | First Impressions
N/aDanielle B. | Overall Experience
Great!abigail c. | Overall Experience
It served the purpose for us.Ed G. | Overall Experience
Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.Valiena A. | Reservación
N/aERIC M. | Reservación
Everything good!Allegra S. | Overall Experience
Had to wait a while on check in (it was a very busy day).Tom S. | Overall Experience
As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.William W. | Reservación
Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.Emily O. | Reservación
I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!Kyle S. | Overall Experience
Ridiculously quick and painless return! Thank you!Alicia K. | Reservación
very helpful staff -much appreciated Mike's wisdom on packing!ANNE E. | Overall Experience
I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.robert D. | Overall Experience
Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.Danielle H. | Reservación
Awesome employees, clean facilities, easy to move in and outTrey S. | Overall Experience
The staff was very helpful and friendly.haven b. | Overall Experience
Efficient serviceKathleen T. | Overall Experience
Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn't feel validated.aubrey m. | Overall Experience
The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.Samantha A. | Overall Experience
Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.KIM A. | Overall Experience
No complaints !JOANN C. | Overall Experience
Servicios adicionales en esta ubicación
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