Comentarios del cliente para U-Haul Moving & Storage at Hanover St

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Hanover St

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Richard S. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

El cliente no dejó un comentario.

Carmelo R. en

Grado:

Not a thing. Everyone was upbeat and kind and friendly. Transactions were smooth.

Dante G. en

Grado:

El cliente no dejó un comentario.

Amelia L. en

Grado:

Thank you. Staff are very helpful!

michael E. en

Grado:

We intended to pick up one U-Box and have 3 others delivered here in Vermont. The warehouse in New Hampshire where we were routed told us they couldn't deliver to VT. Someone should have told u s this beforehand

Nanci S. en

Grado:

In the winter months In the states that have snow it would be. Ice to have winter tires on the Vans and trucks. They don't get sent on to other uhaul location and they are not heavy enough in the winter snow. Your seasonal tires are really horrible. Other than that the Lebanon location is awesome, very good people.

Tim M. en

Grado:

El cliente no dejó un comentario.

Rex C. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

This visit was one of the worst customer service experiences I have ever had. This is my second trailer hitch installed by u-haul. If I need another one I will have to travel to another u-haul, as I probably won't give the Lebanon unit another penny. If someone reads these reviews and wants some details, I would be glad to elaborate.

Juliana V. en

Grado:

The tire pressure on the trailer upon pickup was 15lbs low on every tire, so clearly the trailer was not properly inspected. Thankfully, I checked the tire pressure before I left on my cross country road trip. I could have suffered a serious accident or blowout due to incorrect tire pressure. In future instances for safety and liability, check tire pressure. Customer service upon pickup was above average, however, because of the safety issue, my overall rating is poor. I would recommend the location based on customer service but would ensure the person I refer insist on proper safety checks upon departure.

Alex A. en

Grado:

The staff here is incredibly slow and unhelpful. They spend more time talking to each other than helping customers and are consistently rude to their customers.

Jeffrey W. en

Grado:

El cliente no dejó un comentario.

Myrl P. en

Grado:

El cliente no dejó un comentario.

Winston F. en

Grado:

WE REQUESTED EXTRA DAYS AND EXTRA MILES AND WERE GIVEN LESS THAN WE REQUESTED.THIS WAS A CROSS COUNTRY TRIP THAT INCLUDED TRAVELLING IN A SNOW STORM IN WY AND MT AND WE WERE DISAPPOINTED OUR REQUEST WAS QUESTIONED.

Robert D. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

The trailer had an alignment issue and one of the wheels was vibrating excessively. The associate who checked me in when I returned the trailer was a bit of a jerk.

Dean H. en

Grado:

Arrived near closing but the guys who were shutting down stayed late & took care of us!

Henry D. en

Grado:

After writing this it seems a bit harsh, so I will say that truck and trailer worked perfectly. I have rented from Uhual locations from Montana to Vermont and this is by far the worst one I have ever seen. From its surly employees to its lack of transparency, this location is a pit stain on the Uhaul brand. First off if you ever have the misfortune to call this location you will be put on hold indefinitely while listening to phone system recording that sounds as though it is being played-back underwater. Secondly, when you arrive you are greeted by a greasy breaded man who is constantly spiting chewing tabbaco into a disgusting used Gatorade bottle which sits on the desk between you and him. Finally, Upon returning your rental an incompetent Uhaul representative will attempt to over charge you and then not be able to explain why? You will be forced to haggle and question for them to merely explain the charges. This will turn a ten minute return process into a half hour ordeal. As some one who work as a customer service rep this kind un-professionalism is completely unacceptable. I will never deal with this location again.

Richard D. en

Grado:

Very pleasant and helpful people!

Scott S. en

Grado:

The staff at this location were great. The systems were extremely slow. Might want to give yourself an extra hour to pickup the truck. Drop off was easier but again the system was very slow.

Shirley B. en

Grado:

Computers seem to be very slow, need upgrading. Took a long time to check in to get vehicle.

Diane W. en

Grado:

I have rented from this location several times. Always a great experience.

Michael B. en

Grado:

Excellent new truck

Steve W. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

nothing now. Thaks

Linda K. en

Grado:

El cliente no dejó un comentario.

Linda P. en

Grado:

Requested pickup for 7 am. Took them an hour to find the equipment assigned to me. They quoted me $56 for trailer and $12 for dolly for a total of $68. They charged me $84 and said it was because I used the credit card I used to hold equipment.

paul L. en

Grado:

I set up a reservation on Monday for the following Saturday, which took 15 minutes of standing in line. I used the online tool during the week to supposedly make the pick up faster on Saturday AM. On Saturday AM, it took 1 hour and 20 minutes to pick up the 15' truck with just 5 people ahead of me. The vehicle had multiple scratches without the nifty little 'X's to say they weren't mine, and the usage ties for the dolly and blankets in the back were cut and laying on the floor in the back. Additionally, I only discovered after leaving that the drivers side seat belt wouldn't latch, as I had apparently used the middle latch point on departure. On the return trip to drop it off, the vehicle developed a problem with idling, operating like it was going to stall when stopping. The only upside to this was the attendant was willing to sticker any scratches I pointed out and took care of the cut usage ties, but clearly shows no one there pays any attention when these return for the next renter.

Angelita C. en

Grado:

Friendly and helpful! Staff seems happy, kidding around and helping each other!

Jerome S. en

Grado:

Electronic devices used for Checkout were malfunctioning. Took long time to checkout. Personnel were nice

Beth R. en

Grado:

I rented a 15 ft truck which ran fine. My complaint is that I only used it to transport tables and chairs that I borrowed from my company, because I didn’t want to damage the tables which I laid on the floor I spread bubble wrap on the floor first. When I returned the truck I was told I left rust on the floor and would be charged if I didn’t take the truck somewhere and wash it out with a spray washer “because his guys wouldn’t send a truck out with that on the floor “. Well they did. So in the future I will be sure to take before and after pictures myself and not rely on u-haul to make the call so I will not either be charged to clean someone else’s mess or have to take the time and be charged additional mileage not to mention the time and expense to clean because the guy wouldn’t even listen.

Angela C. en

Grado:

The staff members were very friendly and helpful.

Meredith F. en

Grado:

Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!

bonnie l. en

Grado:

Very friendly and helpful employee!

Joseph D. en

Grado:

Great service overall!

kenneth c. en

Grado:

Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

RYAN R. en

Grado:

The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

WILLIAM L. en

Grado:

Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

Angela C. en

Grado:

Very polite, professional, and helpful staff.

lee r. en

Grado:

My dealing with them was excellent

angela e. en

Grado:

Everyone that worked there was extremely kind and helpful.

Glenda S. en

Grado:

I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

steve m. en

Grado:

Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

Mark M. en

Grado:

Easy and secure

ronald c. en

Grado:

Mike was awesome

ronald c. en

Grado:

Mike in new Hampshire was excellent

GILBERT S. en

Grado:

Good people, good service

robert k. en

Grado:

The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

Henry and Angel S. en

Grado:

The customer service was great, and the employees were kind.

emily t. en

Grado:

Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

gabriela m. en

Grado:

Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

susan p. en

Grado:

Responsive and informative. Thank you.

Nicholas E. en

Grado:

Really great service!

susan m. en

Grado:

Staff was always helpful and professional.

JOANN C. en

Grado:

Extremely nice, polite and helpful customer service employees. That’s why I go there.

Danielle B. en

Grado:

N/a

abigail c. en

Grado:

Great!

Ed G. en

Grado:

It served the purpose for us.

Valiena A. en

Grado:

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

ERIC M. en

Grado:

N/a

Allegra S. en

Grado:

Everything good!

Tom S. en

Grado:

Had to wait a while on check in (it was a very busy day).

William W. en

Grado:

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

Emily O. en

Grado:

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Kyle S. en

Grado:

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!

Alicia K. en

Grado:

Ridiculously quick and painless return! Thank you!

ANNE E. en

Grado:

very helpful staff -much appreciated Mike's wisdom on packing!

robert D. en

Grado:

I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.

Danielle H. en

Grado:

Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.

Trey S. en

Grado:

Awesome employees, clean facilities, easy to move in and out

haven b. en

Grado:

The staff was very helpful and friendly.

Kathleen T. en

Grado:

Efficient service

aubrey m. en

Grado:

Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.

Samantha A. en

Grado:

The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.

KIM A. en

Grado:

Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.

JOANN C. en

Grado:

No complaints !