Customer Reviews for U-Haul Moving & Storage at Grand Concourse

7,129 comentarios

383 Grand Concourse   Bronx, NY 10451
(@ 144th St)

(718) 402-4100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(718) 402-4100

383 Grand Concourse
Bronx, NY 10451
(@ 144th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Troy C. 
Clasificación:
4.0

Was not happy that with so many vans available the rep would not rent me one she stated that it had to be online only. Made us rent a truck.😡

JUANEMILIO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLO P. 
Clasificación:
1.0

This is the second time I'm using this location and receiving bad customer service . The employees here always have nasty energy, and don't communicate efficiently, or even give the proper information about policies and the vehicles . Very upsetting to have to go through when focusing on moving .

ADJUAAJAMU J. 
Clasificación:
5.0

Those vehicles should have a cameras when you need do reverse and you need to Install a bar for hold the furniture in the back.

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORRAMON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reginal S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan A.  |  Overall Experience 
Clasificación:
5.0

Already did. Thanks!

MICHAELD R. 
Clasificación:
3.0

East to read directions for returns

IRISMILAGROS R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MILLICENT V. 
Clasificación:
3.0

Have enough people working at the front desk to deal with all the people waiting.

ARTHUR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVINE P. 
Clasificación:
5.0

Francia was amazing! Exceptional customer service! She did not miss not one detail. She made sure everything was explained to me. Thank you for your help!

Nathaly M. 
Clasificación:
5.0

If I'm leaving a review that means I had a great experience

RAFAELLUIS V. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRENTISSL JR H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOENIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORFIRIO M. 
Clasificación:
5.0

I had a great experience at this location.

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADDEKKAID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LULAM M. 
Clasificación:
4.0

n/a

Samuel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassandra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADDEKKAID A. 
Clasificación:
1.0

Customer service is very poor

TIJANI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUELI G. 
Clasificación:
5.0

El lugar muy conveniente y buen personal

pedro c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLORL D. 
Clasificación:
5.0

Make sure that the equipment is clean and in good working order.

NORMANR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUGBENRO O. 
Clasificación:
5.0

Bueno

Jonathan C. 
Clasificación:
3.0

Receptionist in the front desk is an ASSHOLE.

DANIELHIPOLITO V. 
Clasificación:
2.0

This was the only location that had a 15 foot truck available in all of NYC. Despite doing the reservation weeks in advance - considering there is Uhaul place three blocks from our apt in Chelsea. I got there. They only had half of the blankets that I ordered. And they were rushing me to get out of the look. I looked to make sure the pictures of the truck were ok before I left but again they had three people trying to get out and they parked the truck in their way and the only way out was to get on the street. I got in the truck and left only to find it was totally empty of gas and I had to find a gas station in morning traffic. Plus trash from the previous customer rolled out from under the seat. I would only go to this site out of pure desperation.

Michael F. 
Clasificación:
2.0

Front desk customer service representative who worked on November 10,2021 approximately @5:45PM was not helpful, very rude and very sarcastic. This location (U-Haul) needs to train the front desk representatives in THE IMPORTANCE OF RESPECTFUL CUSTOMER SERVICE. In this instance of occurrence it was explained to your representative that there was no need for such negative energy & she blamed her disrespect & rudeness on her ethnicity being Dominican. Totally unprofessional. I only gave an average rating because the vehicle gas tank was full, vehicle was clean, & the gentleman at the vehicle pickup area was very helpful. Your representatives need to be aware of what a valued customer is, because my last experience makes me dread coming to this location.

Damian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla M. 
Clasificación:
5.0

All service was exelent

Adalberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mame S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

DEREK J. 
Clasificación:
5.0

Excellent service I didn't have a reservation and was able to rent, received information on what size truck needed for my move, just great hospitality

MONIQUE K. 
Clasificación:
3.0

Originally supposed to drop off in Harlem. That location is trash. Wouldn't accept my drop off even though it was scheduled. Shooed me out of the store… Rep via phone helped me drop off in the Bronx. 1 hour in rush hour traffic in an unfamiliar city. This was really unacceptable. And I am very upset that the Harlem location would not accept the vehicle. But I won't discredit the Grand Concourse location. They were very helpful.

DALE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KITURAC A. 
Clasificación:
4.0

Cup holder had an excessive amount of spilled coffee in it that I had to clean myself

RAYVON W B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMONE R. 
Clasificación:
4.0

The workers were very helpful and supportive. What would've been more helpful was more explanation about reurniing the truck. I could barely find a place to partk the Uhual by the end of the nght. Other than that,, everythng was clean and well put together,

Aeisha R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREYSTEVEN W. 
Clasificación:
5.0

Excellent costumer service even though it's absolute chaos at every location in NYC.

STEPHANIERAE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kandis M. 
Clasificación:
5.0

These guys were great ! Friendly, helpful and knowledgeable. Thank You for making my experience a great one!!!!

BRITTNEY H. 
Clasificación:
1.0

Absolutely horrible service. I had a really hard time returning the truck! Nobody answered the phone for customer service!

BARRYD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVONNEM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARVISL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLINRAYNELDO P. 
Clasificación:
4.0

Great customer service!! The workers were the best part! I had a bit of trouble with the app.

JANUCHI E. 
Clasificación:
5.0

The online service isn't a strong experience. It's frustrating and insists on sending one to use this as the form of transaction. I would highly recommend the senior level to understand how this direction of usage can be amended.

Vincent F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BASHEKE A. 
Clasificación:
5.0

Figure out a simpler way for when you're dropping the truck off and have to drop the key in the dropbox. Work on the close out link on the app its a lil confusing.

LYNDON E. 
Clasificación:
5.0

I love everyone at this location. Always pleasant to work with. Manager Micky knows how to run things ðŸ'

CURTISEARL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIMA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADDEKKAID A. 
Clasificación:
3.0

i rented 24 pads that I really needed and when i get there i am told they only have 12 and also i was asked to try i get truck back by 645 because someone else needs it, they shouldn't over book like that

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKS C. 
Clasificación:
5.0

Great customer service helpful and jut lovely good vibes and moods

Tania L. 
Clasificación:
5.0

All good

EFRAIN JR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nairoby V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex T.  |  First Impressions 
Clasificación:
3.0

This was the third location we tried to drop the truck off at after a long day of moving. I had called ahead to drop off at a certain location near our new apartment, but when I arrived, I was told they were full and the proprietors were very rude. We were instructed to try another facility that ended up being closed. Again, I had to waste time driving around and calling Uhaul customer service to then go from Manhattan to the Bronx in order to drop this truck off. Needless to say the entire experience from start to finish was a complete nightmare. I will not be utilizing Uhaul services in the future.

Steve L. 
Clasificación:
5.0

Wonderful and amazing experience

WALTEREDWARD G. 
Clasificación:
4.0

everything was fine

MILADIS G. 
Clasificación:
5.0

Just clean the driver and the passenger area.

ROBINC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE V. 
Clasificación:
5.0

Awesome customer service

DANIEL R. 
Clasificación:
5.0

Seamless transaction! Super nice reps, will rent again!

JOSEJ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON L. 
Clasificación:
5.0

none

LUISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAMARFRANCHESCA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIARANICOLE A. 
Clasificación:
1.0

This was the worst experience I have ever had. Three uhaul people told me I could return it wherever I wanted to. When I obtained the vehicle they could not confirm a location. I spent days on the phone. Ultimately I could not return where I wanted to. Took me 2 hours to go 8 miles which I told you would be difficult. Wasted time and gas that should not have been. So bad I will never rent from that again. The signage at the return location was terrible and had to ho around one ways numerous times yo get into the return lot. One sign could cure the problem. Terrible absolutely terrible.??

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHAM B. 
Clasificación:
3.0

Samira at the desk was great. Please stop overbooking vehicles.

STEPHANIERAE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA J. 
Clasificación:
5.0

Honestly , this location is amazing the manager and assistant manager are great. They have a great staff and nothing needs to change here. Super efficient and nice.. however.. if you wanted to give out coffee and donuts.. that would be cool

Ramon M. 
Clasificación:
4.0

please bring back unlimited mileage.

NAKEETAL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

T C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADDEKKAID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY MARCIAL D. 
Clasificación:
5.0

Great desk clerks, helpful and nice

TRAVISWILLIAM S. 
Clasificación:
5.0

I have no issues with this location. They're a pleasure to work with.

Vincent F. 
Clasificación:
4.0

Do the same as you do for me

WILLIAM B. 
Clasificación:
5.0

This location is how I wish my initial pick up location wise. The staff was friendly welcoming and asked if I have any problems during the rental. Also thanked me for using U-Haul at the end of my rental with a giant smile.

Welton M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
5.0

I don't have anything to say about this location. Costumer services are great! Especially the girl who attended me, I forgot her name but, she did a great job. One thing I do recommend to U-Haul company is, to be aware about the locations that are close on Sunday, and don't allows us to reserve in those places because there's not body who delivery the truck or open the garage for us to get it. It happened to me and I had to go to 3 different location in order to get it.

BRIANP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNEA T. 
Clasificación:
3.0

Improve on accurate miles & gas.

SABRINALUZBELLA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus C. 
Clasificación:
3.0

Customer service was horrible. The Two Females you had on that end shift for oct24th was horrible, also the man for the truck yard was horrible. I was rushed and reminded constantly that they are about to close. I never received the furniture dolly and was charged. I've rented from uhaul plenty of times this was the worst.

chenelle S. 
Clasificación:
5.0

CUSTOMER SERVICE AMAZING

SAMIRAC R. 
Clasificación:
5.0

I appreciate this locations customer service

SAMIRAC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

elvin b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela C.  |  First Impressions 
Clasificación:
5.0

Great customer service and the young lady who help me was very helpful thank you guys

Delaina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin r n.  |  Overall Experience 
Clasificación:
5.0

Great location

Micheal M.  |  Overall Experience 
Clasificación:
5.0

Turn on the AC for all the other floors you can literally die from the heat.

BERNICE W.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful and courtesy!

Bernard R.  |  First Impressions 
Clasificación:
5.0

Thank you, for these 4 yrs

Denise F.  |  Overall Experience 
Clasificación:
2.0

It's bad when you can't arrange payment installments. When I want to speak to the manager they don't reply or return calls. Very unprofessional.

Sherene Morris / A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denise s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA H.  |  Overall Experience 
Clasificación:
5.0

Great staff and excellent customer service

Lolita M.  |  First Impressions 
Clasificación:
5.0

Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn't have the time to go and ask to have it cleaned up, but for the future this should not have been the case.

Jamillah A.  |  First Impressions 
Clasificación:
3.0

The staff were slow and kept on asking it each what to do next.

dzifa a.  |  First Impressions 
Clasificación:
5.0

How prices don’t increase

Myra V.  |  First Impressions 
Clasificación:
4.0

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Aaron W.  |  First Impressions 
Clasificación:
5.0

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

James V.  |  First Impressions 
Clasificación:
5.0

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Michelle C.  |  First Impressions 
Clasificación:
4.0

Most of the female staff were/are not pleasant

MICHELLE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Flor C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOAN C.  |  First Impressions 
Clasificación:
4.0

The only problem I have is getting through on the phone. The wait time is ridiculously long.

LAURIE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

GLADYS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Fnot G.  |  First Impressions 
Clasificación:
5.0

Keep up the good work

keturah E.  |  First Impressions 
Clasificación:
5.0

Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.

Anthony l.  |  First Impressions 
Clasificación:
4.0

very help full and quick service thanks guys

Marie R.  |  First Impressions 
Clasificación:
4.0

This is my second storage at Uhal. I like the good security and cleanliness of the facility.

Princess A.  |  First Impressions 
Clasificación:
5.0

In customer service the personnel was very polite and with good information about the storage and payment.

pedro c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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