This location is how I wish my initial pick up location wise. The staff was friendly welcoming and asked if I have any problems during the rental. Also thanked me for using U-Haul at the end of my rental with a giant smile.Welton M.
Customer Reviews for U-Haul Moving & Storage at Grand Concourse
Bronx, NY 10451
(@ 144th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JERRY S.
I don't have anything to say about this location. Costumer services are great! Especially the girl who attended me, I forgot her name but, she did a great job. One thing I do recommend to U-Haul company is, to be aware about the locations that are close on Sunday, and don't allows us to reserve in those places because there's not body who delivery the truck or open the garage for us to get it. It happened to me and I had to go to 3 different location in order to get it.BRIANP M.
El cliente no dejó un comentario.DWAYNEA T.
Improve on accurate miles & gas.SABRINALUZBELLA G.
El cliente no dejó un comentario.ANGEL C.
El cliente no dejó un comentario.Marcus C.
Customer service was horrible. The Two Females you had on that end shift for oct24th was horrible, also the man for the truck yard was horrible. I was rushed and reminded constantly that they are about to close. I never received the furniture dolly and was charged. I've rented from uhaul plenty of times this was the worst.chenelle S.
CUSTOMER SERVICE AMAZINGSAMIRAC R.
I appreciate this locations customer serviceSAMIRAC R.
El cliente no dejó un comentario.elvin b. | Overall Experience
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.Juan G.
El cliente no dejó un comentario.Angela C. | First Impressions
Great customer service and the young lady who help me was very helpful thank you guysDelaina C. | First Impressions
Servicio muy Bueno los trabajadores muy amables se los recomiendoAMBROCIOJ R.
El cliente no dejó un comentario.CYNTHIAD H.
The girl who..help ..not remember her name has a little attitude..she help me..ok..but ..her way of treat people.. ..you know what l mean..but ok..nice pleaseLUISD R.
I've went to different locations to reserve a truck, none of them didn't even try to help me out to do the reservation at that site all of them told me they didn't have anything available I check online And guess what? All of the site I went they have available for the day I wanted. My question is why they don't help the costumers.PEDRO D.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.LAQUANA R.
My truck was not ready to go it was blocked in parked all the way in the back of the lot they had to give me another truckCarlos L.
Good for now ðŸ‘EDWIN J.
Good customer service and I would recommend it to my friends.LUISA E.
El cliente no dejó un comentario.CINDYM R.
The transmission on the vehicle seem to be slipping a little bit at Lower speedsSTEPHENJAY B.
El cliente no dejó un comentario.kevin r n. | Overall Experience
The representative that handled the contract and transaction was very helpful and thorough. I was informed upon my return of the vehicle that I was given was the wrong vehicle and there was another cargo van that was supposed to be given to me...there was all kind of confusion because of the mix up and the closing out representative did not know how to modify the contract...and was about to charge me $50 extra for someone else's tab....TRAIN YOUR EMPLOYEES!!!!waldemar D.
El cliente no dejó un comentario.LUZM L.
Clean behind the seats cause there was lots of bottles and trashFOFANA A.
El cliente no dejó un comentario.CIERAMONIQUE P.
List the weight of the appliance dolly (if you don't already). If is very heavy. Offer the opportunity to rent a mattress dolly, like the ones they use in hotels.CATHERINESUZANNE F.
It's NYC, everyone figures out how to make it work!Bryan S.
Nothing this time around.ZACHARY P.
El cliente no dejó un comentario.Efia S.
El cliente no dejó un comentario.ARGELIS B.
Front desk customer service good have been better.SAMUEL H.
El cliente no dejó un comentario.BABACAR G.
The young lady who checked me out clearly didn't want to be there. Was rude to her co-workers, didn't listen to basic information from the customer and was very slow to provide the most basic serviceROBERT M.
It was quick and processFABIANRODRIGO G.
El cliente no dejó un comentario.FRANCES L W.
Everything at this Location is EXCELLENT!RONALDE F.
El cliente no dejó un comentario.VALERIE V B.
El cliente no dejó un comentario.FRANKL P.
Great locationMicheal M. | Overall Experience
The dashboard panel was broken. The tire pressure monitor was defective & oil pressure was very lowCesar V.
I always rent from this locaciÃ³n because they trata it me very nice.HARRYN M.
Your van brack no goodMDMOTASHIM O.
El cliente no dejó un comentario.STEVEN D.
El cliente no dejó un comentario.Lawrence L.
El cliente no dejó un comentario.Claudia P.
El cliente no dejó un comentario.MALINDAFRANCINE J.
I felt it was unfair that I ordered the truck in New Rochelle. Then had to spend an extra $30.00 to get to this place location.Margo C.
The AC was not workingENRIQUE P.
The cashier was very helpfulMIRIAM H.
El cliente no dejó un comentario.Charis F.
El cliente no dejó un comentario.Elayna G.
El cliente no dejó un comentario.Maria S.
Improve staff attitude. You should look into why employees have such poor attitude in a customer engaging position, and management allow such toxic culture to spill into visiting customers. Also, customers should not be told a particular size vehicle is not available when there are 15-30 parked in the lot. It's concerning that I had to rent a vehicle two sizes larger than what I needed because I was told the size I really needed was not available. I found that as a lie only to force me to reserve a vehicle size that I did not need or want.MICHAEL BENJAMIN B.
Great service. Had to scramble to rent a last minute uhaul when my movers couldn't fit everything in their truck. Was able to secure a rental and pick it up within 10 minutes and the checkout process was seamless.JOSHUAALEXANDER M.
El cliente no dejó un comentario.Joseph R.
I would NOT recommend this location to anyone! I had a 730AM pick up time and while picking up my truck, I was told I can not have the rental for 24 hrs but instead only 8hrs. How is someone suppose to load a truck, drive 30 miles, unload a truck, drive it back 30 miles and return it within 8hrs? Now I am forced to hire more people to try to make this impossible return time, or pay inconvenience fees? They tell me the morning of my move instead of a few days before so I can try to make other arrangements! How unprofessional! Please make sure if you are booking at this location you call them well in advance to guarantee you can have your truck for the amount of time you need! I would hate for anyone to have to go through what I went through!Shenita U.
El cliente no dejó un comentario.JORGE CHRISTOPHE C.
The sameRAFAELA P.
El cliente no dejó un comentario.ANISORRAHMAN M.
El cliente no dejó un comentario.YOKALYFRAMIEL S.
Turn on the AC for all the other floors you can literally die from the heat.BERNICE W. | Overall Experience
Excellent Place Lovely friendly workersDerek J.
El cliente no dejó un comentario.KENNETHWALTER E.
El cliente no dejó un comentario.MAVERICK R.
El cliente no dejó un comentario.ADAMJ D.
El cliente no dejó un comentario.PRINCEA M.
El cliente no dejó un comentario.Christopher J.
El cliente no dejó un comentario.MARLIN G.
Opal was tremendously helpful. Thank you for such compassionate staff.Tanya M.
My issue is not with this location. I actually had another reservation at a different U-Haul place and would love to leave a review for there.SHANTAE R.
El cliente no dejó un comentario.Jose Omar G.
El cliente no dejó un comentario.SIUL P.
the ONLY problem is that when I arrived at a out 9:30am on September 29th there seemed to be only one employee for check-in and the waiting line stretched to the front door. Once I was through check-in everything else was perfectGREGORYCARL C.
No recommendations, the rental process worked like charm.WAYNEA N.
Very confusing and had to wait for nothing. Luckily I won't have to return here.DESIREE I.
El cliente no dejó un comentario.JAVIER M.
El cliente no dejó un comentario.LORETTAC H.
El cliente no dejó un comentario.ELIONYMANUEL O.
El cliente no dejó un comentario.SAMUEL D.
El cliente no dejó un comentario.ANDREDEWEY JR M.
Had a good experience with this location. I will definitely come here in the future.Pedro D.
El cliente no dejó un comentario.ELVINANTHONY B.
They messed up my reservation and had me there waiting for too long. Plus Uhaul charges too much for mileage it's ridiculous.Edith L.
Every time I have used this location, I have been greatly satisfied.Elizabeth C S.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.SHAZAM H.
El cliente no dejó un comentario.EBRIMA B.
Staff was extremely helpful and courtesy!Bernard R. | First Impressions
I rented a truck on July 20th and brought it back with more gas than when I took it. I spoke to U-haul about it and to date I have not received my 10 back for the two gallons that you charge me. I can't recomend YOU with this type of treatment.OSMONDE D.
El cliente no dejó un comentario.KRISTIAN P.
You have to stick to the agreement that you provide to your costumer.Jesus M.
El cliente no dejó un comentario.MERCEDES LUNA T.
Thank you, for these 4 yrsDenise F. | Overall Experience
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Philip M.
From pick up to return.. the service and equipment was perfectSKEYE V.
El cliente no dejó un comentario.Hector G.
It's bad when you can't arrange payment installments. When I want to speak to the manager they don't reply or return calls. Very unprofessional.Sherene Morris / A. | Overall Experience
El cliente no dejó un comentario.Napoleon T.
El cliente no dejó un comentario.Geoffrey P.
El cliente no dejó un comentario.denise s. | Overall Experience
El cliente no dejó un comentario.LATASHA H. | Overall Experience
The people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbyejoni s. | Overall Experience
Mui busnowillington r. | Overall Experience
The only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba QuinnAlba Q. | Overall Experience
Staff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.SHIELDS S. | Overall Experience
My stuff had a lot of water damage and I'm not very happy because I lost over $300 in damage.James P. | Overall Experience
My issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.Jerrald K. | Overall Experience
Great staff and excellent customer serviceLolita M. | First Impressions
Most of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I've waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.Aaron James M. | Overall Experience
Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn't have the time to go and ask to have it cleaned up, but for the future this should not have been the case.Jamillah A. | First Impressions
El cliente no dejó un comentario.JENNIFER T. | Overall Experience
Employee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing timeMichael J. | Overall Experience
Prices are higher than average, customer service is not at an all time high.Avis J. | First Impressions
The upper mid level units need some device to help customers access the unit betterROSILIS P. | Overall Experience
The staff were slow and kept on asking it each what to do next.dzifa a. | First Impressions
El cliente no dejó un comentario.sylain w. | Overall Experience
How prices don’t increaseMyra V. | First Impressions
Excellent team at this location.Harry p. | Overall Experience
El cliente no dejó un comentario.jenny v. | Overall Experience
El cliente no dejó un comentario.Paul T. | First Impressions
The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.Aaron W. | First Impressions
El cliente no dejó un comentario.DENNY F. | Overall Experience
To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Gracias ☺️vida a. | Overall Experience
Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.James V. | First Impressions
My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes moreBarbara V. | Overall Experience
Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.Michelle C. | First Impressions
El cliente no dejó un comentario.ROSILIS P. | First Impressions
Most of the female staff were/are not pleasantMICHELLE H. | First Impressions
El cliente no dejó un comentario.Flor C. | First Impressions
El cliente no dejó un comentario.JOAN C. | First Impressions
The only problem I have is getting through on the phone. The wait time is ridiculously long.LAURIE W. | First Impressions
El cliente no dejó un comentario.Denise F. | First Impressions
El cliente no dejó un comentario.GLADYS D. | First Impressions
El cliente no dejó un comentario.Gabrielle F. | First Impressions
El cliente no dejó un comentario.Fnot G. | First Impressions
Keep up the good workketurah E. | First Impressions
Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.Anthony l. | First Impressions
very help full and quick service thanks guysMarie R. | First Impressions
This is my second storage at Uhal. I like the good security and cleanliness of the facility.Princess A. | First Impressions
Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was locatedBarbara V. | First Impressions
In customer service the personnel was very polite and with good information about the storage and payment.pedro c. | First Impressions
Servicios adicionales en esta ubicación
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