Customer Reviews for U-Haul Moving & Storage at Grand Ave & Bell Rd

12685 comentarios

13440 W Bell Rd   Surprise, AZ 85378
(East of Grand Avenue)

(623) 975-1173

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(623) 975-1173

13440 W Bell Rd
Surprise, AZ 85378
(East of Grand Avenue)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R.  |  First Impressions 
Clasificación:
4.0

N/A only rented Furniture Pads - which were clean and very good to use.

Charles A. 
Clasificación:
3.0

El cliente no dejó un comentario.

marcie P. 
Clasificación:
3.0

No furniture pads from WA Uhaul containers delivered. Did Move help and that was very confusing. Items packed very poorly and damage occurred. Very difficult to determine process for claim or if you can claim damage. Poor explanation of claims process at start of reservation process and if insurance would be required. originally ordered a truck but that was cancelled by Uhaul due to lack of availability. Would have preferred to pack and ship my own items.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
1.0

The employees are rude and condescending. They have no desire to help customers or even provide correct information. They do not look or act professional. I had a coupon from uhaul corporate offices that they refused to accept. I had to move an old experience deck. That location seems to be the only place in arizona that has trailers. You need to send a management team in there and change how they are conducting business for the uhaul company.

DION M. 
Clasificación:
5.0

Byron B. did a great job at returning the vehicle! Very personable and a great asset to your team!

THOMAS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
1.0

Had a one way truck confirmed for my move. I get a call the day before I'm moving from an agent saying they don't do ones way trucks! This was so inconsiderate and terrible customer service on uhaul!! When I went to pick up the uhaul the workers looked miserable and unhappy and lacked basic customer service!! I'm very disappointed with uhaul and will most likely not do business with uhaul again!

LORENZO L. 
Clasificación:
5.0

Lot girl was great, very helpful

JOSEPH J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mort E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon D. 
Clasificación:
3.0

Next time actually remember we are waiting outside to hook up to the trailer we reserved. We waited 20 minutes, we finally backed up to the trailer and finally a guy came out to help someone else and saw us. He then tells us no one told him there would be a trailer picked up. There needs to be better communication. But, on the good side, when we returned it we were immediately helped by a young woman, very friendly, very professional and had us on our way in 5 minutes without having to go into the office.

DREXEL S. 
Clasificación:
1.0

El cliente no dejó un comentario.

EDGAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred D. 
Clasificación:
5.0

Everything was excellent. Timely pickup and delivery, plenty of pads and nothing damaged in transit. One thing to improve: the container only has 4 tie-down brackets in total (two on each wall). I recommend 6 on each wall - 3 at shoulder height (equally spaced horizontally) and 3 at knee height (equally spaced horizontally). This would allow for more secure fastening of large items and especially stacks of items (boxes).

Kenneth J. 
Clasificación:
5.0

Was taken care of with a smile. What I don't like it takes a more then should be allowed amount of time to speak to a live person on your phones at many places

ARTHUR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

YVONNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

Great Customer Service. Wayne was Great. Thank You

Scott M. 
Clasificación:
1.0

This was a horrible experience. I never recieved calls back. My issues were never resolved. I had to speak with the owner of uhaul to finally get a response. Poor communication. Poor customer service. I will never deal with uhaul again.

Heidi B.  |  Overall Experience 
Clasificación:
5.0

Ninguno

CONRAD O. 
Clasificación:
5.0

Very helpful and very friendly. Would definitely recommend.

Chad B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA D. 
Clasificación:
5.0

It was great to work with Wayne

WAYNE L.  |  Overall Experience 
Clasificación:
2.0

You lied about delivery date and you charged me for moving help we never received.

mark D. 
Clasificación:
3.0

I moved to Phoenix from San Antonio last November and was charged $800 for a 20 ft truck. 5 MONTHS later I was charged THREE THOUSAND DOLLARS for the SAME sized truck to take me back home to Texas. Supply and demand, they claim. I say BS, you ripped me off blind and are NO BETTER THAN STORES CHARGING AN ARM AND LEG FOR TOILET PAPER during the pandemic. SHAME ON YOU, UHaul! Will never use your business again and will be sure to pass on my experience to others, including the Better Business Bureau!

Dana B. 
Clasificación:
2.0

The facility was a mess. Equipment scatter around the exterior of the sales showroom. A water hose was laying across the entrance and the equipment storage area was piled with unfolded moving blankets, boxes, dollies, etc. Help was non existant. I was in on 3 occassions and there was never more then one clerk behind the service counter, once with 8 customers in line. The facility is convenient but not a place I would necessarily recommend.

DAYLE T. 
Clasificación:
5.0

Hard time finding trucks, went above and beyond to make sure we had one.

MICHAEL B. 
Clasificación:
5.0

I'm not sure if I received my receipt. Thanks

KEVIN W. 
Clasificación:
1.0

The guy behind the counter that had helped me had very poor customer service! Rolled his eyes several times at me. I had previously called and he seemed the same way in the phone. But the kicker was his hygiene. He seemed very...unkept. There was a significantly skinnier guy that smiled and took the initiative and got the key when he heard what vehicle I wanted. On my way back to drop the vehicle off I saw the slimmer guy again. He smiled and waved. If this big guy is in a higher position then they need to be switched. I would go here again. Yet if that big guy was behind the counter, I'd walk out and go to a different location.

GREGORY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zac D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

The representative who check us out was amazing, he explained everything and me took us over to hook up the trailer. It was my first time renting a trailer and he helped me understand everything to the fullest. Differently will be renting from this location again.

Carrie C. 
Clasificación:
5.0

I gave full marks but was very frustrated with my experience. I reserved 3 months prior to my move and the evening before I was called and told my booking for a 26' truck was not possible and had to settle for a 20' truck which was not beg enough. This made me have to pay for my moving help to stay longer. I was not able to have a one way move either which meant that took more time out of my day and more gas. I'm irate that my experience was not smooth due to the fault of UHaul.

JENNY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

I worked there about 14 years ago when Mr Warren was the GM, I went there 3-4 months ago and had the worst experience ever.I said I'd never go back and last Thursday I went back and I was totally satisfied with the new staff that was there they have great customer service skills even the guys cleaning and receiving the rentals.Thank you Uhaul for fixing the issues with that old staff. We lead by example and Matt was great all thought he didn't help I could see he has Great leadership quality.Thank You again Uhaul for making my moving equipment easy!😁

KEVIN L. 
Clasificación:
3.0

TOO EXPENSIVE!!

DALLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
5.0

Just keep doing what you did!!

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron K. 
Clasificación:
1.0

I was unable to pick up my rental after reserving for over a week ahead having confirmation e mail to use Mobil 24/7 software. Next morning was promised a discount for troubles. Price was doubled then discount applied. Then cut hours of rental so returned late charged double $227 for a late 20 ft not 26 ft rental!! Lies all lies!! Go to budget

Rose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
2.0

Truck was filthy inside and out. We had to sanitize and clean the inside cab to drive in it. It pulled to the right and put an odor in the cab if you drove above 60. It made our four hour trip turn into 7.

Alicia B. 
Clasificación:
5.0

Perfect location and great customer service

Johnny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

We needed a van we rented extra days & they were Wonderful w letting us & taking care of the paperwork! Awesome group! Thank you U-haul.

Jayla W. 
Clasificación:
1.0

- At the time of rental pickup, their computer system went down. - Office wasn't equipped to take a card that could swipe or chip. - Office staff wanted a credit card with my numbers to be read off. - They don't take Apple Pay even though they have the apparatus. - Interior of the vehicle was cleaned but smelled horribly. - Employees were wearing their face masks halfway off their face.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor S. 
Clasificación:
3.0

The monthly rental has gone outrageously high. Won't use again because of prices.

Randall P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WARDELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
4.0

The only complaint I have is that the billing seem to be all over the board. It seems like the main number I called couldn't answer specific questions about my account and trying to get a hold of the place I had storage two answer specifically about my account and the seemingly unnecessary charges. It did all get straightened out but it seemed like there was more than one time that I had to make calls to get my account straightened out.

kim p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
3.0

The reason behind my review is the customer service experience at the counter. The gal taking reservations could have not been more unprofessional. She did not seem happy to be at work, annoyed and on her phone while helping the guy before me. The other employee who was out loading trailers or trucks had came in briefly to eat some Cheetos, understandable however it would have been nice to be acknowledged “ hello, they will be right with you” something like that. That did not happen the two of them had a side conversation while helping someone and a line of 4 parties. Once it was my turn it went quick but I believe that's because I was prepared. The loading process was easy, the guy was friendly and knowledgeable about the products.

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY T. 
Clasificación:
1.0

What horrible, horrible service by Sarah and Matthew. They- could not/would not answer questions regarding charges by UHaul. After being absolutely ignored, I asked if they were speaking English or Espanyol -I was Loudly SLANDERED and told "I was a racist"??? by Matthew . So because he was uncomfortable with my question or chose not to answer-he reverts to Slander/ and name calling!!! I was then told that "asking what language someone speaks is a racist question?" (Who is making up these ridiculous rules?) UHaul should do some Customer Service training before they end up with legal troubles!

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
4.0

Make check out easier for people who make reservations online. I waited for 40 min behind walk in customers and I already had a reservation.

BENJAMIN LEWIS R. 
Clasificación:
5.0

Excellent Richard Merritt

RICHARD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER G. 
Clasificación:
3.0

Every time I go to this location there is a long line to get My rental done. They need more resources there.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE G.  |  First Impressions 
Clasificación:
2.0

Spent over 30 minutes before being provided service; seven people in line.

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO B. 
Clasificación:
5.0

I also used your recommended movers—— I hired smooth movers —-They were on time —-and did a great job of moving the furniture in —— the best experience I've had in ages—-Richard

RICHARD M. 
Clasificación:
5.0

quick and friendly service

Robert D. 
Clasificación:
4.0

The vehicle was fine, clean and ran well. Staff were friendly and helpful. At times, though, the wait to be be helped was much too LONG.

Robert C. 
Clasificación:
2.0

Very dirty restrooms at 8m. The bathroom was so dirty my daughter and wife couldn't use it and when brought up to rep no action was taken. Very horrible experience for them

SARAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
2.0

I reserved a pick-up and trailer. When I arrived they did not have my reservation. I had to use a 10' box truck. I was in a bind, so I had to use what they had

ROBERT W. 
Clasificación:
3.0

First truck had a check engine light on and they told us it was no big deal. We made them change trucks as we were doing a long freeway trip. Should not have to argue about a safety issue. One clerk in the store made every effort to ignore us and when she finally did she dumped us on another person indicating her computer didn't work. But proceeded to tell others behind us. Large facility with lots of trucks. The box prices are the best I've seen anywhere in the internet

David H. 
Clasificación:
1.0

I, a moving van and four men contracted to unload the truck into the storage unit had to wait for an hour for your computer system and U-haul employees to gain access to the unit. There is a lot more detail to this frustrating and expensive experience. I would appreciate a call to resolve this issue. Gracias.

Michael H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

It took 30 minutes to rent the truck. 8 people inline, only one employee.

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathi W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marvin L. 
Clasificación:
5.0

Everything was quick and easy.

Scott W. 
Clasificación:
5.0

Shawn was VERY helpful! He had to replace a trailer light fuse on my Duramax dually to get the trailer lights working. Knew his stuff, chose me a real clean, fairly new trailer to go Hwy 95 north through Nevada. Had NO ISSUES! Love the way that UHaul trailers tow, like it's not even behind your truck!! Good company! Thank you...

tim M. 
Clasificación:
1.0

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

PHILLIP E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jim c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane H. 
Clasificación:
5.0

The storage warehouse person, Nathan, I believe-was outstanding and extremely helpful with a great attitude. WOW!! Also, the next day a newer employee helped us someone to move a box outside. She was also very helpful.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK I. 
Clasificación:
3.0

Slow service. Had to switch utility trailers due to equipment malfunction. Notified customer service fellow. He said OK and would make change. He did not. Had trouble checking in the trailer.

DIANE D. 
Clasificación:
4.0

Maybe get a few more people answering the phone. It takes forever to get to speak to someone. Other then that very good.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary W. 
Clasificación:
4.0

The guy that hooked up the trailer was fantastic. Very efficient. Excellent personality. I think he likes his job. All in all, a very good experience. I'll be back.

James F. 
Clasificación:
5.0

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Russell W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
4.0

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Gary W.  |  Online Move In 
Clasificación:
1.0

Your employed was horble,they been so mean and not helpful, when I called manager he never return my call

SEYYED H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Celeste R.  |  Overall Experience 
Clasificación:
5.0

Great staff and willing to work with you.

CHRIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA L. 
Clasificación:
1.0

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

karen l.  |  Overall Experience 
Clasificación:
4.0

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Marilyn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karen l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L.  |  Overall Experience 
Clasificación:
5.0

I never had a chance to use the storage space

Gustavo B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B.  |  Overall Experience 
Clasificación:
4.0

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Marjorie K.  |  First Impressions 
Clasificación:
2.0

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Timothy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes C.  |  Overall Experience 
Clasificación:
5.0

Very convenient and easy to access facility and the office was great.

rich y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L.  |  First Impressions 
Clasificación:
5.0

Great service thank you

frank d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B.  |  First Impressions 
Clasificación:
5.0

Staff were friendly

Chris Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLF B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY W.  |  First Impressions 
Clasificación:
5.0

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Angela J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jo M.  |  First Impressions 
Clasificación:
2.0

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Richard F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

George S.  |  Overall Experience 
Clasificación:
5.0

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn't sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year's Eve to complete our move and again were completely satisfied with her service.

Debra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B.  |  Overall Experience 
Clasificación:
5.0

Very good customer service

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

Very good customer service

Michael S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leprintess B.  |  Online Move In 
Clasificación:
1.0

Made reservations a month ago and they still couldn't provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn't fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Zachary R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

d lee m.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewand C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall P.  |  First Impressions 
Clasificación:
5.0

Customer service very professional.

Atu H.  |  First Impressions 
Clasificación:
4.0

Thank you very much!

benjamin a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
2.0

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

MICHAEL R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONDI W.  |  Overall Experience 
Clasificación:
2.0

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

George T.  |  Online Move In 
Clasificación:
5.0

All staff went above and beyond their help to make my move in a positive experience.

kim p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eleanore p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel m.  |  Overall Experience 
Clasificación:
5.0

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Aundraale K.  |  First Impressions 
Clasificación:
5.0

Jennifer and Felix is amazing

JOHN E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

Best management ever

JAMES W.  |  Overall Experience 
Clasificación:
3.0

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Linda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred N.  |  Overall Experience 
Clasificación:
5.0

Jennifer was very helpful and professional!

Rochelle K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S.  |  First Impressions 
Clasificación:
5.0

Everything was great

Rita R.  |  Overall Experience 
Clasificación:
4.0

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn't wait as long. Finally we had to drive down to place of business.

Robert R.  |  First Impressions 
Clasificación:
5.0

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Gary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILEE N.  |  Overall Experience 
Clasificación:
5.0

The staff was unfailingly helpful and friendly. One nice lady even warned me that I had a taillight out so I could take care of it before I got a ticket. Our storage area was clean and well lit.

Curtis C.  |  Overall Experience 
Clasificación:
5.0

Very convenient for us

Connie M.  |  Overall Experience 
Clasificación:
5.0

All my questions were answered and received assistance with checking in and finding my unit.

Patrick C.  |  First Impressions 
Clasificación:
3.0

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

DARLA L N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P.  |  Overall Experience 
Clasificación:
2.0

Check out took an inordinate amount of time. U Haul procedure is very inefficient

William K.  |  First Impressions 
Clasificación:
5.0

The young lady who waited on us was exceptional. Very friendly, knowlegable,and welcoming.

Curtis C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel m.  |  First Impressions 
Clasificación:
4.0

The only issue was the access method. Sometimes it worked with the card sometimes it didn't. Then you had to use the keypad. Sometimes it worked sometimes it didn't. Then you had to go to the office and wait in line to get help.

JAMES M.  |  Overall Experience 
Clasificación:
4.0

Every one was very helpful and friendly.

Lea S.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely helpful, and very friendly. They were great to work with. The facility is nice and affordable. ¡Gracias!

Donna K.  |  First Impressions 
Clasificación:
3.0

The access hours are a real negative but the location and setup are very nice. ¡Gracias!

J.R. H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith M.  |  First Impressions 
Clasificación:
1.0

We were charged for a month's rental and we moved out only a few days into that month's fees. We asked for a pro-rated return and were told they don't do that, call customer service and see what they'll do. We were customers for several years and apparently this is meaningless to U Haul, so should we ever need storage again we WILL NOT use U Haul ever again. Got GOUGED Customer !!!!!!!!! 02-20-2020 Surprise, AZ

lorraine H.  |  Overall Experience 
Clasificación:
1.0

Otr trucker with 2 high dollar storage units. Always on time. There was a bank issue that caused a one day delay. Yep! Charged a late fee! Congratulations. You made 30 dollars and lost a customer for life. We will never ever use anything Uhaul again... Period. Friends and family are warned to steer clear. Hope it was worth it.

David S.  |  Overall Experience 
Clasificación:
5.0

Very clean and easily accessible

Maisha H.  |  Overall Experience 
Clasificación:
4.0

A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Scott H.  |  Overall Experience 
Clasificación:
3.0

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Connie M.  |  First Impressions 
Clasificación:
5.0

Most pleasant experience. Well managed

Sylvia S.  |  Overall Experience 
Clasificación:
5.0

The restroom is cleaner than most restaurants.

richard w.  |  Overall Experience 
Clasificación:
5.0

We have had a great experience with the staff and facilities at this UHaul- we can't say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

bev s.  |  Overall Experience 
Clasificación:
5.0

Easy to sign up and easy to release contract.

Valerie W.  |  Overall Experience 
Clasificación:
5.0

Thank you for great service and friendly staff

donna h.  |  First Impressions 
Clasificación:
5.0

A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

wade l.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Jenny S.  |  Overall Experience 
Clasificación:
5.0

Everything went well. There were no problems.

Fred D.  |  Overall Experience 
Clasificación:
5.0

nice place

William S.  |  Overall Experience 
Clasificación:
4.0

Above average

Scott H.  |  First Impressions 
Clasificación:
2.0

Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

Patrick R.  |  Overall Experience 
Clasificación:
5.0

excellent service very kind

William S.  |  First Impressions 
Clasificación:
5.0

Very nice and thanks

Harvey R.  |  First Impressions 
Clasificación:
5.0

Good, clean location with easy in- easy out access. Staff was courteous.

Michael S.  |  Overall Experience 
Clasificación:
5.0

all good

Ken N.  |  Overall Experience 
Clasificación:
5.0

Pleasant and knowledgeable staff. Explained available options to us well.

LISA N.  |  First Impressions 
Clasificación:
5.0

Very upbeat and helpful staff. Very clean facility.

Bernard B.  |  First Impressions 
Clasificación:
5.0

Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

RON B.  |  Overall Experience 
Clasificación:
5.0

Great place!!

Barbara F.  |  Overall Experience 
Clasificación:
5.0

I appreciated doing business with you all!

ZENOBIA G.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

judith w.  |  First Impressions 
Clasificación:
5.0

The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

John A.  |  First Impressions 
Clasificación:
5.0

Six years of safe storage.

DANIEL B.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient

Lisa T.  |  Overall Experience 
Clasificación:
5.0

Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

George S.  |  First Impressions 
Clasificación:
5.0

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Glenda O.  |  First Impressions 
Clasificación:
4.0

Very helpful

Fred B.  |  First Impressions 
Clasificación:
5.0

It made my move very smooth and easy! Thank you!

Gray S.  |  Overall Experience 
Clasificación:
4.0

clerk was helpful

Billi P.  |  First Impressions 
Clasificación:
1.0

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

Patrick R.  |  First Impressions 
Clasificación:
5.0

Thank you for keeping my life secure while I've been traveling to help other people's lives. I've never worried about my belongings being secured. I knew they were.

BENITA W.  |  Overall Experience 
Clasificación:
4.0

nice and clean will reccomend

april m.  |  Overall Experience 
Clasificación:
5.0

Everything at this location was done as it should be

FRANK K.  |  First Impressions 
Clasificación:
5.0

Very fast!

Lisa T.  |  First Impressions 
Clasificación:
5.0

The free storage for a month was very helpful in my moving process.

Bobby J.  |  Overall Experience 
Clasificación:
1.0

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

Ruth S.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me had so much patience and accommodating I was impressed.

christina y.  |  First Impressions 
Clasificación:
1.0

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Jack C.  |  First Impressions 
Clasificación:
5.0

Staff was a pleasure to work with.

Bobby J.  |  First Impressions 
Clasificación:
5.0

No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

Enrique G.  |  Overall Experience 
Clasificación:
1.0

Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

ruthanne b.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Best storage in Surprise.

David L.  |  Overall Experience 
Clasificación:
4.0

Very clean.

nicholas c.  |  First Impressions 
Clasificación:
1.0

Only thing I would sa is no one should use this location due to poor communication

JANICE F.  |  Overall Experience 
Clasificación:
5.0

Great facility

leslie m.  |  Overall Experience 
Clasificación:
5.0

Thank your

Greg W.  |  Overall Experience 
Clasificación:
5.0

Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

deanna s.  |  Overall Experience 
Clasificación:
5.0

Was nice and very helpful Property is clean and great shape

Cody Jo s.  |  First Impressions 
Clasificación:
4.0

2nd time I have rented at faculty. I am a repeat customer.

Wiliam M.  |  Overall Experience 
Clasificación:
3.0

U box got there safe and sound

Donald A.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

LEOLA M.  |  Overall Experience 
Clasificación:
5.0

Great place

Henry S.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

Henry S.  |  First Impressions 
Clasificación:
5.0

A

don c.  |  Overall Experience 
Clasificación:
5.0

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

Sally W.  |  First Impressions 
Clasificación:
1.0

Worst moving company in USA. Your computer billing/ordering program is horrible.

mike b.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful .

Jane S.  |  First Impressions 
Clasificación:
5.0

Always very professional and handled all transactions perfectly.

linda r.  |  Overall Experience 
Clasificación:
5.0

The Staff were all excellent and eager to help.

Gloria C.  |  First Impressions 
Clasificación:
4.0

The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Roberto s.  |  Overall Experience 
Clasificación:
3.0

The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Deanna M. | Reservación
Clasificación:
3.0

I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

Deanna M. | Reservación
Clasificación:
2.0

UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

J.C.LILLY W.  |  Overall Experience 
Clasificación:
5.0

Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

vincent l.  |  Overall Experience 
Clasificación:
4.0

Everything good, but always very busy and had to wait.

Gloria E.  |  Overall Experience 
Clasificación:
5.0

The staff was great and made me feel comfortable leaving my stuff at u-haul.

bente T.  |  Overall Experience 
Clasificación:
5.0

Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Kathleen C. | Reservación
Clasificación:
5.0

Prices are high but quality is good

Sharon D.  |  Overall Experience 
Clasificación:
5.0

We used a U-box - Simple, rapid, efficient & economical way to move..

sandra w.  |  Overall Experience 
Clasificación:
1.0

Worst experience I've had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

kaitlyn M.  |  Overall Experience 
Clasificación:
5.0

My overall experience was very good and if I need storage space in the future, I would use this facility again.

CRAIG A.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and courteous.

Matthew L. | Reservación
Clasificación:
5.0

Nice, vlean facility. Highly recommend to everyone!

GEORGE C.  |  Overall Experience 
Clasificación:
5.0

Thank you for making things easier

Brandy S. | Reservación
Clasificación:
5.0

I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

JON V.  |  Overall Experience 
Clasificación:
5.0

Very happy with service and equipment.

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

Very nice place professionals

NEIL B.  |  Overall Experience 
Clasificación:
4.0

Gracias

Robert B.  |  Overall Experience 
Clasificación:
5.0

none

Ken N.  |  Overall Experience 
Clasificación:
4.0

The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Paul S.  |  Overall Experience 
Clasificación:
3.0

The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Sandra M. | Reservación
Clasificación:
4.0

The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Todd G.  |  Overall Experience 
Clasificación:
3.0

we haven't done the move or storage yet

Ken N. | Reservación
Clasificación:
4.0

The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

vincent l. | Reservación
Clasificación:
5.0

Great guys to work with. Helpful, nice and informative.

Thomas K. | Reservación
Clasificación:
3.0

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Luana W. | Reservación
Clasificación:
5.0

Ninguno

Laura R.  |  Overall Experience 
Clasificación:
4.0

Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Michael R.  |  Overall Experience 
Clasificación:
4.0

Clean and well maintained. Always plenty of carts available

Pamela B.  |  Overall Experience 
Clasificación:
5.0

Excellent facility, friendly and helpful staff.

Chuong L.  |  Overall Experience 
Clasificación:
5.0

Jesse was professional and courtes.

Gabriel S.  |  Overall Experience 
Clasificación:
5.0

Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

Rosalinda C.  |  Overall Experience 
Clasificación:
5.0

Gracias

David C.  |  Overall Experience 
Clasificación:
5.0

This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

dana r.  |  Overall Experience 
Clasificación:
5.0

Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Randy M.  |  Overall Experience 
Clasificación:
5.0

I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

Richard S.  |  Overall Experience 
Clasificación:
5.0

We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

david r.  |  Overall Experience 
Clasificación:
5.0

good job used you for 2 years no problems

Jeffery S.  |  Overall Experience 
Clasificación:
5.0

Overall really good experience

edward b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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