Comentarios de los clientes para U-Haul Moving & Storage at Fairway Rd

The amount of issues we've experienced from this location is incredible. This one was just a typical occurrence that happened when we're there. I booked for a 16 hour rental/return same day after hours. The owner, also the person who set me up with the truck, adjusted my rental agreement from a 16 hour rental to a 33 hour rental. This doubled my rental price and doubled the insurance. Once I returned with the truck, I was refunded for both. The person at the desk confirmed it was a mistake. The only reason I use this location is because of how close it is to my home. If I were closer to any other location, I would not be coming back here.

I always use the Fairway location for any moving needs. Rented a couple of times from them, always seem to have what I need and provide, quick / friendly / efficient service.

The check-in was done online, so no complaints here. The thing that bugged me is that they do not have customer parking. I was told that I must move my car either next door or across the road. Both locations were high traffic, so potential damage to my vehicle. I also had tools and a vacuum cleaner to move and this made it really unpleasant.

Very good service

My uhaul experiences here have always been excellent. My only con with uhaul is the amount of hidden fees. Advertising draws you in at one price point and then a you go through the process the layers of hidden fees and deposits start mounting up. It's not technically dishonest, it it's certainly disingenuous and that reflects on the integrity of the business model.

I rent many vehicles for travel because of work and usually nothing special, but I was overly impressed with your teams service and overall process. This was the easiest rental I have ever used. Your system for renting is absolutely perfect! Only downside on the location is the lack of parking your own vehicle. I had to park in another parking lot and in the snow was quite a trek.

The entire staff was very friendly and accommodating

I purchased the brown box packing tape that wouldn't even stick to itself we had to stop in a blizzard out of our way to find other tape in the middle of nowhere. When I returned the truck the next day we had to wait approximately 30 mins for them to tell me they would not reimburse me for the product that had maybe 2 feet removed from the roll. And that I can write a review about it ? When you pay 7$ for tape at a moving company you would think it work better than dollar store tape. Which did the job great. Please stop selling this product as it's a waste of money l. And when people are moving and paying 200$ + for your equipment money is tight. We barely had enough to have dinner that night after filling the 100$ gas tank on top of the rental. I don't understand why you can reimburse for product that's opened that clearly wasn't used.

Don't understand the way they bill, twice in a row I got charged more than I should , had to call multiple times to get it sorted.

I appreciate your best service during this pandemic. Excellent service. Very good communication. Easy to book. And very good service during the renting period. Would recommend to my friends.

The truck itself sounded like it was gonna die the entire time. At first glance, I thought that was a little strange with only 77k on the odometer. Then I realized everything was in miles instead of km's. Honestly, the staff that helped me out were great. I would definitely recommend this place. Maybe a tune up for that truck though?

Have the vehicle full if fuel when it is picked up. It is dangerous to fuel a vehicle with the door open cause you have to bring the vehicle back with the same amount of fuel. I was running back and forth checking the fuel gauge. I ended up putting in $10 to much. If it was to fill to full it would be easier for everyone

Hassle free, quick and efficient.

No room for improvemenleftt..

Thank you very much for your friendly costumer service Best regards, Marka Klucik

Allow parking for the customer's vehicle when picking up a truck otherwise the customer has to hitch a ride to your location and then arrange a ride to be picked up.

Truck was dirty both inside and out but no problem with the location or staff.

Was charged for the item not used and requested. Requested a call back and no one responded back.

Fast and friendly service

Great customer service during these uncertain times!

Excellent service fast and very approachable .

There is nothing you can do to improve for the next time, except keep doing what your doing.

The only improvement that I would suggest is that I received a bill with an outstanding payment. When I called the next day to pay the bill, they let me know that it was unavailable to be paid for 2 days after the original bill was sent in the system. This would have been nice to know previously so that I did not have to hold and wait for the appropriate person and then not even be able to pay for my bill.

It would be nice if you had a better level location to drop off trailers after hours. The service was great though.

Nothing, the staff member we dealt with was excellent, very professional and friendly.

the rear door was frozen shut because the truck was backed into a snow bank - I asked for assistance to open the rear door and received none, leaving me to have to slam into the door myself to get it to open. I also corrected the information on my order to my cell phone number, they assured me it was complete, however my wife continued to get the text messages instead of me.

The people in the store were not helpful, management or staff, had to wait a long time, no customer service at all.

Brandee saved my day by keeping my lost debit card safe in the store.

Would like a supervisor to call me please and thanks in regards to this location and the service I received

The staff at this location are awesome

Missing appliance dolly and it was not deducted off my bill

10/10! No complaints!

There air freshener or cleaning solution smell in the cab of the van was very very strong

Our experiences with uHaul over the years have all been good.

The COVID-19 protocol in Ontario has changed the dynamic of booking. I believe this should be communicated early for customers to book before coming. I got this information at the store upon arrival and delayed my pickup. We all need to keep safe, thanks for also following protocols too.

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Truck was not swept out, I moved a single desk placed it in the truck whole took it out then was told if I didnt sweep it would cost $25. My $19.95 rental turned into over $100.

Friendly convenient, adaptable to my issues

Nothing . Staff was very friendly . I was greeted as soon as I approached the office. Will continue to use this location for future rentals.

Pricing is a problem. Over 25% increase on my unit bill in less than 5 yrs. Can get a larger size unit, with same interior climate control features, for 25% less money at another U Haul location. Lesson learned: shop around.

The instructions for picking up the van were not clear using the self check in. The compound was locked so I was unable to find the truck without having to go in and talk to someone to check in and waited anyways. Trying to get out of the compound was confusing, I was given keys, why did I have to check out that I was leaving. Why offer the no contact check in but then make me interact with someone to get into the compound to pick up the truck. I can understand needing to see someone to get the keys, but the whole check in process sucked and wasn't logical and left me frustrated all morning trying to check the truck out. Drove around the property for 10 minutes trying to figure it out before going in and giving up on trying to use the self check in.

Nothing everything was explained and as expected with covid.

change your staff

Wash the trailer. Exterior literally covered with mud Looked like somebody took it off roading

Next time the trailer should be clean. There was snow in the utility trailer itself which made moving appliances more difficult. Other than that everything was good.

I was asked at the door to apply online for a truck. I did so. Then when I went to the door, they told me I had to come in. Show my driver's licence and credit card. I did that all on line. If I couldn't come to apply for truck. Why was I told to come in and produce credit card?

Everything & everyone was awesome Thanks :)

I like renting from Fairway Rd location because they have good inventory and are friendly and helpful. Only issue especially in winter is having no on-site customer parking and having to run across a very busy road.

Everytime I try to check in after hours the "share my location" part doesn't work and its frustrating.

We had a 6X12 enclosed booked for rental, and it had trailer light issues. You didn't have another available, so we had to rent a truck instead. It would have been nice to get a discount!! as now we had to pay mileage.

Scrape ice from back window

This is an excellent facility with great service.

👍

The word lock box was quite difficult to open. (#1)

Told this location about my issue at the previous location since these are actual u haul employees and the manger passed me off to another manger who has never gotten in contact with me like I was told they would later that day or the next day

Excellent customer service and seamless process

Improve service to Cambridge. I'm tired of running out of my way to make it easy for you. Am I not the customer?

picking up truck was no issue but after we loaded truck wouldn't start.Waited 1 1/2 hrs. for assistance got a boost.This cut into are rental time was rushed to get back in time for 1 pm. I feel I should have been compensated a little more than just no charge for fuel.

Vehicle had issues starting

The trailer needed repair to the door which was completed on site and quickly but still, it should have been detected earlier. Also, I had rented the trailer from the Colby Rd. U haul and when I arrived at Colby I was told it was located on Fairway Rd. I was told they tried to contact me but the phone was busy? My phone never is busy, it goes to voice mail if I'm on the phone. Bullshit! Then I was told at Colby that I could rent a hitch at Fairway but when I got to Fairway location I was told they only sell them. $25.00 gone. Total BULLSHIT!

Keep up the good work .

There's usually heavy traffic on Fairview Road and driving a truck on this road is not the safest of ideas especially when on has to make wide turns. Best to find another location in future.

This was the quickest and easiest pick up and return I have ever experienced . Great and friendly stuff , it was a pleasant experience and truck was clean and in great condition . Thank you , keep up the great job .

The customer service on this location needs to improve very rude and instead of apology start blaming me that I left the truck lights on . The truck died during my moving night called for help nobody showup . At the end called my mechanic paid him to jumpstart the truck .

Not recommended. Its batter to go to convenience store locations

Vehicle was not cleaned from snow, there was no snow brush in the vehicle. It was parked in the yard away from the office and there was a truck parked in front of it. Had to walk back to the office and ask someone to remove the front truck. Also i was charged 20$ for after office hour drop off for which i was not informed upfront. Very disappointing experience.

I was very disappointed to see that my reserved truck was blocked on the driver side by another truck. It was also completely covered in snow and ice all over the windshield and hood. I actually took pictures. I had nothing to clean it with except my bare hands. I have used uHaul on several occasions in the past, particularly in winter weather, but my reservation has always been ready, warmed up, and clean. The cargo area had not been fully inspected as there was damage on the bunk head rail as well as something left from the previous renter. I will not be using uhaul again.

Billed 35 Kilometers when reset odometer in a vehicle registered 27

Thank you

You guys work with your customers. Pleasant and kind.

Later access hours would be great :)

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

I was pleased with the service and the facility. Security was excellent.

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I’ve rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

You might consider lubricating door tracks.

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

This was the worst experience and an utter waste of time. The locker was supposed to be 5’x5’ and turned out to be significantly smaller at roughly 3.5’x4’. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I’m willing to accept the space being off by a few inches, but it’s simply insulting to claim a few feet as approximate. Maybe next time I’ll just pay the approximate price... which by Uhaul standards could acceptably be off by 60%!

Price is a little much for small lockers . But over all worked for temporary needs .

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

It was a nice and way experience Thank youU-Haul.

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

Great experience, I didn’t pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

The staff are friendly and helpful

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

The whole process of moving in and out was so simple and stress free thanks to the great staff

The location manager helped me She is great

If I need storage again I will definitely return.

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Very clean facilitiy

friendly helpful staff. Clean facility.

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am .7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.😀

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Most annoying survey ever!

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

Great crew at the location. Very helpful. Went out of their way.

Thanks for your hard work at a difficult time.

Great friendly staff! Appreciate all their help👌

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

The prices seem a bit high. But everything else was great

They fix anything you have a problem with.

Online booking was especially helpful.

Good👍

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

Very friendly managers, would recommend!

Would go there again no problem

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Much easier than would have expected and the free lock was a big win.

Very good service fast and reliable.

Very friendly staff... no complaints. Everything went well! Thanks.

Ok

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

Would use them again

The service provided when organizing my needs was excellent.

The trucks I had requested were not in the truck

Very friendly staff and the best rates.

Thank you.

no comment

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

Great people

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

Yippee.

Great service!

The employee helped me for everything She was very polite and was ready to help every time

Great storage unit

Terrible

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

Too thumbs up!

Not impressed

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

Easy access, safe and secure facility.

Great experience

Friendly staff, well maintained facility and very convenient.

Excellent service! Easy to book and get everything stored in the unit.

Great Staff, Service and facility nice, clean and security entrance.

Fast, friendly and knowledgeable service.

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

I will never use uhaul again

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

Very professional and courteous experience.

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

Jason and Brandee always offer top notch service.

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

positive experience, staff were very helpful

The facilities and staff were great. I would definitely use uhaul again.

Thank you!

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Great

Very great service.

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

The clerk was polite and helpful. Did it take long to get paperwork done.

Excellent in all respects. Would highly recommend.

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

Very accommodating!

The facility is well maintained.

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

Lock up was clean and ready. Staff were friendly and efficient

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

great place for storage

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

I had no problems and everything went smoothly!

The staff were friendly and professional.

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

Great service.. much appreciated!

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Staff very helpful.

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

No complaints

Excellent service

good place. no problems

No issues or concerns with our storage unit.

Dis not like the way the staff treated myself and family

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

Excellent clean and secure storage with very friendly staff!

Great facility! Would and will highly recommend!

All went well. Thank you.

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Very pricey. Hard to justify the price just to store stuff.