Comentarios de los clientes para U-Haul Moving & Storage at Fairway Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Fairway Rd

Clasificación general:

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Sabrina S. | First Impressions |
Clasificación:

You guys work with your customers. Pleasant and kind.

Paul W.
Clasificación:

there were some issues getting going. we booked a week in advance, we were told we would receive an email confirming the reservation and pick up location - we never did get this call or email. when we had not heard anything we called Waterloo (the place we originally booked the reservation) to confirm - we were told to pick it up in Waterloo. the day of the rental we went to Waterloo, at first they couldn't find our reservation, then they told us that we needed to go to Victoria and Charles in Kitchener. we went there, at first they couldn't find our reservation, then they sent us to Fairway Road to pick up the trailer. when we arrived there they at first couldn't find our reservation, then when they did they didn't want to rent us the blankets even though we had rented blankets three weeks earlier. we found out why nobody could initially find our reservation was because the first person (in Waterloo) had put our first name is as our last name. once we got though all this the rest of the rental went well including the drop off.

ERNIE M.
Clasificación:

There needs to be a person answering the phone once all the automated system has been exhausted. We waited on the phone for over 30 minutes and no one would answer. Not acceptable. Exceptional service is when you can get a real person on the phone.

CHRISTIANM M.
Clasificación:

Great service. I always recommend this location to people looking for rental equipment.

Michael F.
Clasificación:

Make clear the procedures for picking up additional equipment - you are often dealing with tired people and it wasn't obvious how I was to stop back at the office to get extra blankets and utility dolly etc so I didn't get or use them at all.

Julie C.
Clasificación:

The office staff were well organized and extremely pleasant. The truck was ready and fuelled-up and with power strings and captain chairs. Returning the truck took five minutes and I just stayed in it until employees came out to check-it. Would definitely use this company again.

JOSEPHFARIA A.
Clasificación:

Absolute worst experience I have EVER had with a rental company. Customer service at the location itself was rude and argumentative and did absolutely nothing to help resolve the issue. Rented a moving truck to pick up a large purchase however due to snowy roads and the truck having bald tires ended up stuck on the side of the road. As per the Uhaul website i attempted to call the roadside assistance that I had paid for with my rental however due to high call volume after waiting on hold "for the next available attendant" for 20 min at a time was greeted with another msg saying "all our representatives are currently on another call, please call back later" the line then disconnected. Attempted that another 5 times before trying the office where I made the rental, after explaining the situation to them I was told my only option was to keep trying the roadside assistance number that continuously disconnected me. Again tried to explain that I had done that multiple times with no answer. I asked that they attempt to contact assistance for me but was met with more rude and sarcastic remarks without the slightest bit of compassion or responsibility. Four hours later, alone on the side of the road without the slightest bit of assistance or responsibility on part from the company itself, I was finally pulled out by a passer by who happened to have a wench. If you are looking for a company that will charge you for a rental but then literally leave you and the rental stranded on the side of the road then you have come to the right place. If you are looking for a company that will charge you for a truck with bald tires in the snow and customer service reps with attitude and no sense of responsibility, Uhaul Kitchener on Fairway Rd is the place for you. If i could rate 0 Stars, I would

LUKE M M.
Clasificación:

Maybe a bit bigger lobby but everything was very good now as to getting my truck thay had it ready with the trailer hooked up to the truck and ready to go

DONALDJ G.
Clasificación:

I will not say why because your employee that threatened me has all my info, credit card, home address do I cant say any more. I will look for another rental company. I only rent 10 trucks a year so I guess I understand you have bullies working at that location.

LEONARD BERNARD F.
Clasificación:

the trucks steering was terrible, and a panel on the floor was lose causing a safety issue,, when i complained about the steering , i was told to call roadside assistance?? what fucking bullshit is that??? That truck should have never been rented!!!! Terrible experience, and i mentioned it all in your review! Unsafe Trucks!!

travis C.
Clasificación:

The in cab heater didn't work at all so it was very cold driving the truck, not to mention dangerous at times when the windshield would frost up as I was driving. I left this message with the contact person when dropping the truck off and think I should be compensated in some way for the inconvenience. Also, to pick and drop off the truck, I had to go to a distant location which added kilometres to my total cost. I would like to ensure I'm not paying for those kilometres. Thank you.

Christine B. | Overall Experience |
Clasificación:

Later access hours would be great :)

Bruce or Elizabeth R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan B. | Overall Experience |
Clasificación:

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

Rebecca S.
Clasificación:

Staff were courteous, cheerful, knowledgeable, and eager to help. Fantastic team

mike W.
Clasificación:

most professional and courteous location i have used, even though there are several outlets nearer to me it is worth the extra 20km for the service!

ROBERT C.
Clasificación:

El cliente no dejó un comentario.

Andre D.
Clasificación:

Truck was very dusty but the costumes service of the location was great.

Michael L.
Clasificación:

El cliente no dejó un comentario.

Guillermo G.
Clasificación:

El cliente no dejó un comentario.

Matthew C.
Clasificación:

We had booked a pick up in Cambridge about 3 weeks in advance. We picked this location because is was convenient for us and we wanted to get packing ASAP on moving day. Around 4 pm the night before we got a call telling us we would have to pick up in Elmira about 50mins away. In the morning my husband drove to Elmira where he was informed that late the night before or early morning or something there must have been a text telling him to go to Kitchener to pickup. (So not getting this in time wasted our gas money, time etc) meaning we were 2 hours late getting the moving truck and thus putting out all the people we asked to help and making us later getting things done. We were really unimpressed.

Brian N.
Clasificación:

Reservation problems. Truck not a available. Staff did resolve the problem in the end. General manager was extremely abrupt with us initially. Actually told us it was “not her problem”. No one apologized. People on the phone at corporate were more helpful. We started out at kc convenience, were sent to fairway, back to kc convenience and then back to fairway. Unbelievable

SACHIN KUMAR M.
Clasificación:

while retruning the truck, i showed the fuel receipt to the employee and ask her to check the fuel level. He confirmed everything and said you will only get charged for the mileage and we will send you the final receipt over the email. Next day they charged me for the fuel and said the tank was not full. Unfortunatley i forgot to take the pcitures and retain my fuel receipt. Upon calling, they completely deny any conversation.... BIG LIARS, ALWAYS KEEP YOUR PICS AND RECEIPTS, lessons learnt. I will never go to that location again.

GEOFFREY THOMAS P.
Clasificación:

Each of the times I visited this location to purchase supplies, reserve a vehicle and even adjust my reservation, the staff were always friendly, pleasant and helpful. This is definitely a very nice location I would be happy to recommend.

Pat D.
Clasificación:

El cliente no dejó un comentario.

Kyle M.
Clasificación:

I dont wish to get into it on this platform. I will however go to a further away location if it's even uhaul again.

TATIANA N.
Clasificación:

Everything worked out perfectly.

KEVIN J F.
Clasificación:

El cliente no dejó un comentario.

THERESECAROLINE D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER SHAW L.
Clasificación:

everything was fine the truck the counter service were all good

RICKYL P.
Clasificación:

El cliente no dejó un comentario.

ARJIT B.
Clasificación:

Service was a little slow. Somewhat disorganized.

candice p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GARY C.
Clasificación:

No improvements required - Brandy + Jason run a very tight ship!!!

STEPHEN L.
Clasificación:

El cliente no dejó un comentario.

DENNISR C.
Clasificación:

El cliente no dejó un comentario.

CHESLEY P.
Clasificación:

El cliente no dejó un comentario.

martin l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adam T.
Clasificación:

Mark your parking lot and drop boxes better

PRITKUMARPRATIKB J.
Clasificación:

I booked a dolly with a 10” truck and no one guided me to take a dolly from there. I wasn't known about this thing I thought they already put it in the truck but they didn't. I have to carry everything for moving. Also truck was not clean, and that too in a COVID situation.

JAY C.
Clasificación:

El cliente no dejó un comentario.

WAYNE E B.
Clasificación:

El cliente no dejó un comentario.

Joylene W.
Clasificación:

Customer service and stop writing down wrong km

DAVIDG M.
Clasificación:

El cliente no dejó un comentario.

GURPREETSINGH P.
Clasificación:

El cliente no dejó un comentario.

DANNY R B.
Clasificación:

El cliente no dejó un comentario.

RONALDD D.
Clasificación:

El cliente no dejó un comentario.

Isiah R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MONICA LYNN C.
Clasificación:

El cliente no dejó un comentario.

Jenna C.
Clasificación:

The young men who received me in Kitchener were wonderful and very friendly and prompt and I felt very well received delivering the truck to them!

jennifer B.
Clasificación:

Very helpful staff

ROBERTS S.
Clasificación:

gate operation should be monitored by an attendant during busy in/out traffic times

TIMOTHYW C.
Clasificación:

El cliente no dejó un comentario.

BONNIE C.
Clasificación:

El cliente no dejó un comentario.

Tyler F.
Clasificación:

Upset and calling tomorrow, charged for blankets and dolly that I never received. Told them on return and they said they would remove and never did. Also charged 30$ on gas and I put gas in leaving it almost what I picked up at.

Muhammad Minhaj S.
Clasificación:

Just give your direct office number which is working because at some point i was trying to call to confirm is it a diesel truck or regular gasoline but i couldnt connected

Rory C.
Clasificación:

The online check/approval to get the truck in the morning delayed my day by about 30 minutes.

JEREMYEDWARD F.
Clasificación:

El cliente no dejó un comentario.

john j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rob J.
Clasificación:

El cliente no dejó un comentario.

SARAKATHLEEN M.
Clasificación:

To many problems on U-Haul's end

BRADLEY J H.
Clasificación:

El cliente no dejó un comentario.

MATTHEWWILLIAM B.
Clasificación:

Stop putting dollies inside trucks unless requested. Paid for an unused dolly 2 times now as something falls and breaks the tap and the person is charged for it. Try using wire not a flimsy plastic tab.

Roch V.
Clasificación:

El cliente no dejó un comentario.

STEPHEN R.
Clasificación:

El cliente no dejó un comentario.

JEFFERY D P.
Clasificación:

The narrow lane-way entrance can be a little difficult when its busy. I had to wait 5 minutes to get out of the compound after dropping of the trailer I rented.

Zijad Z.
Clasificación:

N/A

DAVIDB B.
Clasificación:

These guys were even better than at the beginning of the week. Had a little problem and they were proactive and solved it before I could even bring it up. And, it was my fault.

Kathleen W.
Clasificación:

El cliente no dejó un comentario.

Dennis K.
Clasificación:

More lighting in the truck pick up area since the customer is going to the truck now, especially when one is picking it up at 7:00 am. Other than that the lady who assisted me was patient and my experience great including the drop off. Thank you will be booking again with this location in a month!!

Sarah C.
Clasificación:

Location was fine. I just wouldn't recommend uhaul at all

Alana V.
Clasificación:

El cliente no dejó un comentario.

DAVID R S.
Clasificación:

I wished the representative had mentioned I just had to fill up the gas to the mark where it was when I got the truck. I was told to make sure the gas was topped up. I told them when I dropped the truxk off that it wasn't full when I got it. I made sure it was full and told them I should get at least 20 dollars back. The guy said he couldn't do anything for me. I did see on the paperwork after he explai ed it to me that I only had to fill it up to the level at the start. I wished the rep in the morning had said something. A little sneaky. She took the paperwork folded it up and put it in the fder for me and said your good to go. Not a very happy experience with this location. Sorry but u-haul is going to get a bad rap from me now. It's about the principle! Good luck.

Jim M.
Clasificación:

I assumed that when i booked the truck for a 9 am pick up that was confirmed only to find out the night before that the time was moved to 1:30... Coming from out of town for this move caused issues with man power etc costing me extra money for them to wait around.... Not sure how that is made up... I believe that original reservation said guaranteed, however I was quickly told that was not the case...

Julie C.
Clasificación:

El cliente no dejó un comentario.

GLENC I.
Clasificación:

El cliente no dejó un comentario.

Byron B. | Overall Experience |
Clasificación:

I was pleased with the service and the facility. Security was excellent.

DAVIDB B.
Clasificación:

Electronic system for check in is very good

Robin S.
Clasificación:

El cliente no dejó un comentario.

Ronald O.
Clasificación:

El cliente no dejó un comentario.

Joe Y.
Clasificación:

El cliente no dejó un comentario.

W-Anthony C.
Clasificación:

El cliente no dejó un comentario.

DEOKUMARS N.
Clasificación:

everything was great

Stephen P.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

I enjoy dealing with this location, staff is always friendly and helpful.

GEORGEKEVIN H.
Clasificación:

Excellent customer service.!!

Jungkil L.
Clasificación:

El cliente no dejó un comentario.

DIANAELIZABETH B.
Clasificación:

El cliente no dejó un comentario.

SHADI A.
Clasificación:

Very good branch

Daniel F.
Clasificación:

El cliente no dejó un comentario.

RAZAHASAN H.
Clasificación:

El cliente no dejó un comentario.

Sayantan B.
Clasificación:

El cliente no dejó un comentario.

Charmaine S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

EMMA SABRINA A.
Clasificación:

They let us go find the truck ourselves which seemed odd

Hardik R.
Clasificación:

El cliente no dejó un comentario.

NICOLEL B.
Clasificación:

The office is too crowded with boxes.

SHELLYA E.
Clasificación:

The staff was very helpful

Hayat P. | Overall Experience |
Clasificación:

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

SCOTT M R.
Clasificación:

N/a

Joseph S.
Clasificación:

They ask me me to leave the truck and the key inside the truck. Then they ask me to leave without checking. Then, they make a fuel level reading error and ask me for extra fees.

HARVEY R.
Clasificación:

El cliente no dejó un comentario.

DALER S.
Clasificación:

Nothing

PETR S.
Clasificación:

El cliente no dejó un comentario.

JASON ROBERT C.
Clasificación:

Keep stock levels updated. When I reserved my 5×8 cargo trailer online, it said that I could pick up at location. When I arrived to collect my trailer, I was told that they almost never have them. I had pre-registered because I was pressed for time but had to cancel my reservation and start the process over. Despite the inconvenience, the staff were friendly and efficient.

CARLOSANDREF O.
Clasificación:

The store closes earlier than the advertised hours of operation. Worst customer service in town. Very disappointed with my experience. I'll never return to that location.

JOSEPHJ R.
Clasificación:

Not enough parking to leave your vehicle!

Pamela G.
Clasificación:

El cliente no dejó un comentario.

andrew H.
Clasificación:

El cliente no dejó un comentario.

VICTORHUGO P.
Clasificación:

El cliente no dejó un comentario.

TONY H.
Clasificación:

El cliente no dejó un comentario.

TIMOTHYS K.
Clasificación:

El cliente no dejó un comentario.

Alan W. | Overall Experience |
Clasificación:

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I’ve rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Orlando P. | First Impressions |
Clasificación:

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

Christopher B. | Overall Experience |
Clasificación:

You might consider lubricating door tracks.

geoffrey b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeremy H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christine M. | Overall Experience |
Clasificación:

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

Robin S. | Overall Experience |
Clasificación:

This was the worst experience and an utter waste of time. The locker was supposed to be 5’x5’ and turned out to be significantly smaller at roughly 3.5’x4’. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I’m willing to accept the space being off by a few inches, but it’s simply insulting to claim a few feet as approximate. Maybe next time I’ll just pay the approximate price... which by Uhaul standards could acceptably be off by 60%!

jaime k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

adam l. | Overall Experience |
Clasificación:

Price is a little much for small lockers . But over all worked for temporary needs .

Byron B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

john j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christine M. | First Impressions |
Clasificación:

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

Aida K. | Overall Experience |
Clasificación:

It was a nice and way experience Thank youU-Haul.

LOUKAS A. | Overall Experience |
Clasificación:

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

Gerald G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DANIEL M. | Overall Experience |
Clasificación:

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

WILLIAM S. | Overall Experience |
Clasificación:

Great experience, I didn’t pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

Don L. | First Impressions |
Clasificación:

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

GERRY S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

martin l. | First Impressions |
Clasificación:

The staff are friendly and helpful

Svetlana K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

maria s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gizem O. | Overall Experience |
Clasificación:

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

WILLIAM R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STEVEN R. | Overall Experience |
Clasificación:

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

Jenna P. | Overall Experience |
Clasificación:

The whole process of moving in and out was so simple and stress free thanks to the great staff

Mireille S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shiva G. | First Impressions |
Clasificación:

The location manager helped me She is great

Andreas A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dawn H. | Overall Experience |
Clasificación:

If I need storage again I will definitely return.

Dieter B. | Overall Experience |
Clasificación:

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Spyros C. | Overall Experience |
Clasificación:

Very clean facilitiy

WILLIAM R. | First Impressions |
Clasificación:

friendly helpful staff. Clean facility.

Steven S. | Overall Experience |
Clasificación:

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am .7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.😀

David L. | Overall Experience |
Clasificación:

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

Rudo M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Melissa D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Aaron N. | First Impressions |
Clasificación:

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Don V. | Overall Experience |
Clasificación:

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

Marion B. | Overall Experience |
Clasificación:

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Charmaine M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matthew V. | Overall Experience |
Clasificación:

Most annoying survey ever!

KATE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christine B. | First Impressions |
Clasificación:

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

Andrew f. | Overall Experience |
Clasificación:

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Shawn J. | Overall Experience |
Clasificación:

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

William B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

liz p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Spyros C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tim D. | Overall Experience |
Clasificación:

Great crew at the location. Very helpful. Went out of their way.

Andrew N. | Overall Experience |
Clasificación:

Thanks for your hard work at a difficult time.

geoffrey b. | First Impressions |
Clasificación:

Great friendly staff! Appreciate all their help👌

Chelsea W. | Overall Experience |
Clasificación:

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

Jennifer R. | First Impressions |
Clasificación:

The prices seem a bit high. But everything else was great

Jessica S. | Overall Experience |
Clasificación:

They fix anything you have a problem with.

Jordan S. | Overall Experience |
Clasificación:

Online booking was especially helpful.

randy p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Armando A. | Overall Experience |
Clasificación:

Good👍

april r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

earl h. | Overall Experience |
Clasificación:

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

Katherine S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Leng T. | First Impressions |
Clasificación:

Very friendly managers, would recommend!

Allan K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christian S. | Overall Experience |
Clasificación:

Would go there again no problem

Maira F. | First Impressions |
Clasificación:

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Michael E. | Online Move In |
Clasificación:

Much easier than would have expected and the free lock was a big win.

randy p. | First Impressions |
Clasificación:

Very good service fast and reliable.

Angela T. | First Impressions |
Clasificación:

Very friendly staff... no complaints. Everything went well! Thanks.

tom g. | Overall Experience |
Clasificación:

Ok

hugh m. | Overall Experience |
Clasificación:

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

John M. | Overall Experience |
Clasificación:

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

mark r. | Overall Experience |
Clasificación:

Would use them again

Susan H. | Overall Experience |
Clasificación:

The service provided when organizing my needs was excellent.

Tom F. | Overall Experience |
Clasificación:

The trucks I had requested were not in the truck

Insaf J. | First Impressions |
Clasificación:

Very friendly staff and the best rates.

Kelly T. | First Impressions |
Clasificación:

Thank you.

Linda G. | Overall Experience |
Clasificación:

no comment

pamela r. | Overall Experience |
Clasificación:

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

Karar S. | First Impressions |
Clasificación:

Great people

Wayne M. | Overall Experience |
Clasificación:

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Susan H. | First Impressions |
Clasificación:

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Andreas A. | First Impressions |
Clasificación:

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

nicolin p. | Overall Experience |
Clasificación:

Yippee.

Kely B. | Overall Experience |
Clasificación:

Great service!

Shiva G. | First Impressions |
Clasificación:

The employee helped me for everything She was very polite and was ready to help every time

melody p. | Overall Experience |
Clasificación:

Great storage unit

Cavashna S. | Overall Experience |
Clasificación:

Terrible

David P. | First Impressions |
Clasificación:

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

Larsen l. | First Impressions |
Clasificación:

Too thumbs up!

Andria B. | Overall Experience |
Clasificación:

Not impressed

ROBERT S. | Overall Experience |
Clasificación:

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

Basman K. | Overall Experience |
Clasificación:

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

david W. | Overall Experience |
Clasificación:

Easy access, safe and secure facility.

stephanie v. | Overall Experience |
Clasificación:

Great experience

kevar h. | Overall Experience |
Clasificación:

Friendly staff, well maintained facility and very convenient.

Dianne V. | Overall Experience |
Clasificación:

Excellent service! Easy to book and get everything stored in the unit.

Chirag P. | Overall Experience |
Clasificación:

Great Staff, Service and facility nice, clean and security entrance.

Celine B. | First Impressions |
Clasificación:

Fast, friendly and knowledgeable service.

Krystal M. | Overall Experience |
Clasificación:

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Dennis D. | Overall Experience |
Clasificación:

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Karen S. | Overall Experience |
Clasificación:

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

marlin r. | Overall Experience |
Clasificación:

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

rudy g. | Overall Experience |
Clasificación:

I will never use uhaul again

EMIL G. | First Impressions |
Clasificación:

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

Michaela P. | Overall Experience |
Clasificación:

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

KRISZTINA T. | Overall Experience |
Clasificación:

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

jeff r. | Overall Experience |
Clasificación:

Very professional and courteous experience.

Jessie v. | First Impressions |
Clasificación:

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

wilma d. | Overall Experience |
Clasificación:

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

Ryan S. | Overall Experience |
Clasificación:

Jason and Brandee always offer top notch service.

dan w. | Overall Experience |
Clasificación:

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

Pascal D. | First Impressions |
Clasificación:

positive experience, staff were very helpful

mark l. | Overall Experience |
Clasificación:

The facilities and staff were great. I would definitely use uhaul again.

Agata P. | Overall Experience |
Clasificación:

Thank you!

Eric F. | Overall Experience |
Clasificación:

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Andre L. | Overall Experience |
Clasificación:

Great

aron k. | Overall Experience |
Clasificación:

Very great service.

marlin r. | First Impressions |
Clasificación:

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

Paula B. | First Impressions |
Clasificación:

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B. | First Impressions |
Clasificación:

The clerk was polite and helpful. Did it take long to get paperwork done.

john s. | Overall Experience |
Clasificación:

Excellent in all respects. Would highly recommend.

angeline g. | Overall Experience |
Clasificación:

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

Amanda H. | Overall Experience |
Clasificación:

Very accommodating!

NICK W. | Overall Experience |
Clasificación:

The facility is well maintained.

SHAREE M. | Overall Experience |
Clasificación:

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

Richard W. | Reservation |
Clasificación:

Lock up was clean and ready. Staff were friendly and efficient

Valerie G. | Overall Experience |
Clasificación:

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

David M. | Overall Experience |
Clasificación:

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

Peter G. | Reservation |
Clasificación:

great place for storage

matt c. | Overall Experience |
Clasificación:

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

Michael G. | Overall Experience |
Clasificación:

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Alexander A. | Reservation |
Clasificación:

I had no problems and everything went smoothly!

Denise A. | Overall Experience |
Clasificación:

The staff were friendly and professional.

khalil A. | Overall Experience |
Clasificación:

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

Nicoleta L. | Overall Experience |
Clasificación:

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

rob m. | Reservation |
Clasificación:

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

MELANIE B. | Reservation |
Clasificación:

Great service.. much appreciated!

Linda L. | Reservation |
Clasificación:

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Yuanpei G. | Reservation |
Clasificación:

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Elvis L. | Overall Experience |
Clasificación:

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Claire P. | Overall Experience |
Clasificación:

Staff very helpful.

JOHN S. | Overall Experience |
Clasificación:

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

james a. | Reservation |
Clasificación:

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

Gini K. | Overall Experience |
Clasificación:

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

NORMA A. | Overall Experience |
Clasificación:

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

MICHAEL B. | Overall Experience |
Clasificación:

No complaints

Stephen Y. | Overall Experience |
Clasificación:

Excellent service

Bill O. | Overall Experience |
Clasificación:

good place. no problems

Graham A. | Overall Experience |
Clasificación:

No issues or concerns with our storage unit.

Mark L. | Overall Experience |
Clasificación:

Dis not like the way the staff treated myself and family

AMY M. | Overall Experience |
Clasificación:

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

mary n. | Overall Experience |
Clasificación:

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

Alex B. | Overall Experience |
Clasificación:

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

EMILY L. | Overall Experience |
Clasificación:

Excellent clean and secure storage with very friendly staff!

COLETA P. | Overall Experience |
Clasificación:

Great facility! Would and will highly recommend!

Martin B. | Overall Experience |
Clasificación:

All went well. Thank you.

Tony B. | Overall Experience |
Clasificación:

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Elizabeth W. | Overall Experience |
Clasificación:

Very pricey. Hard to justify the price just to store stuff.

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