Comentarios del cliente para U-Haul Moving & Storage at Fairway Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Fairway Rd

Grado total:

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Laura M. en

Grado:

I was extremely pleased with the truck that we rented, it was the most comfortable ride I have ever had in a rental! Your rates are among the lowest in the industry and service was exceptional!

Lisa S. en

Grado:

Again a very positive experience. We were greeted as soon as we pulled in to return the truck. The woman was polite and friendly. Thanks for making our move a smooth one.

Simon H. en

Grado:

Only 2 working on a very busy day.But both employees were professional and efficient in their jobs

Andreas A. en

Grado:

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

Scott W. en

Grado:

El cliente no dejó un comentario.

Andreas A. en

Grado:

El cliente no dejó un comentario.

Susan J. en

Grado:

El cliente no dejó un comentario.

Ricardo G. en

Grado:

Parking for costumers is very limited. I was sent to park across the street, at a plaza mall parking lot, where U-HAUL doesn't even have offices.

Brian M. en

Grado:

Tie down straps not serviced

rob t. en

Grado:

El cliente no dejó un comentario.

Pieter V. en

Grado:

Great customer service.

David V. en

Grado:

El cliente no dejó un comentario.

nicolin p. en

Grado:

Yippee.

Keith B. en

Grado:

Please make sure that any bearing grease is removed from the floor of the trailer as the heat makes it smell rather strongly.

Cenkay A. en

Grado:

El cliente no dejó un comentario.

Kely B. en

Grado:

Great service!

Shiva G. en

Grado:

The employee helped me for everything She was very polite and was ready to help every time

melody p. en

Grado:

Great storage unit

PAUL D. en

Grado:

El cliente no dejó un comentario.

Paul D. en

Grado:

El cliente no dejó un comentario.

David V. en

Grado:

Pre-check-in and check out went very smoothly. The equipment performed as expected, friendly staff.

David W. en

Grado:

El cliente no dejó un comentario.

Khalid K. en

Grado:

El cliente no dejó un comentario.

Cavashna S. en

Grado:

Terrible

Ramy E. en

Grado:

You should train your staff and managers to be customer service centred. I spoke with over over 6 staff members from the call centre to the location staff as well as the managers, and scheduling departments, and not once did I feel like a valued paying customer. I made a mistake and booked the wrong type of service (local instead of one way), and in addition to paying the penalty fees for this mistake, I felt no sympathy or care from the agents the I spoke with. The focus of the conversation was “you made a mistake, and we’re going to make you pay a hefty price for it”. The tone was particularly hostile from the location manager who started the conversation with “is this _____?” Followed by “where’s my truck?!” Information which I had previously provided with ample explanation to the staff. I will never recommend uhaul to anyone, not because the amount of money I spent because of this mistake could have fully paid for a complete moving service, but because of how I was treated.

Frank V. en

Grado:

El cliente no dejó un comentario.

Andrew N. en

Grado:

Fantastic service from the staff at this location, fast check in and return with no delays. Friendly and professional services with late model equipment at a competitive price.

Mark P. en

Grado:

El cliente no dejó un comentario.

Linda J. en

Grado:

From my Experiences, absolutely nothing! The Staff very accommodating, helpful!

Charles N. en

Grado:

All wasagreat experience, thanks

Kenneth K. en

Grado:

Overcharged my account! Very disappointing. Worst experience ever!

maninder c. en

Grado:

El cliente no dejó un comentario.

Jeffrey S. en

Grado:

The only problem I see is returning after hours. There doesn't seem to be sufficient after hours parking. If some of the un-rented vans were put inside the compound at night, it would make enough room.

Amanda G. en

Grado:

Very well stocked office and quick customer service.

Lori M. en

Grado:

El cliente no dejó un comentario.

Ryan R. en

Grado:

the fee of $173 for 3 day for the storage is extremely ridiculous especially since we have rented for over 2 years.

Brian M. en

Grado:

Trailer full of dirt front tie down straps rusted not working properly

Ronald S. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

Larsen l. en

Grado:

Too thumbs up!

Andria B. en

Grado:

Not impressed

ROBERT S. en

Grado:

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

Basman K. en

Grado:

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

david W. en

Grado:

Easy access, safe and secure facility.

stephanie v. en

Grado:

Great experience

kevar h. en

Grado:

Friendly staff, well maintained facility and very convenient.

Dianne V. en

Grado:

Excellent service! Easy to book and get everything stored in the unit.

Chirag P. en

Grado:

Great Staff, Service and facility nice, clean and security entrance.

Celine B. en

Grado:

Fast, friendly and knowledgeable service.

Krystal M. en

Grado:

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Dennis D. en

Grado:

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Karen S. en

Grado:

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

marlin r. en

Grado:

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

rudy g. en

Grado:

I will never use uhaul again

EMIL G. en

Grado:

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

Michaela P. en

Grado:

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

KRISZTINA T. en

Grado:

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

jeff r. en

Grado:

Very professional and courteous experience.

Jessie v. en

Grado:

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

wilma d. en

Grado:

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

Ryan S. en

Grado:

Jason and Brandee always offer top notch service.

dan w. en

Grado:

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

Pascal D. en

Grado:

positive experience, staff were very helpful

mark l. en

Grado:

The facilities and staff were great. I would definitely use uhaul again.

Agata P. en

Grado:

Thank you!

Eric F. en

Grado:

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Andre L. en

Grado:

Great

aron k. en

Grado:

Very great service.

marlin r. en

Grado:

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

Paula B. en

Grado:

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B. en

Grado:

The clerk was polite and helpful. Did it take long to get paperwork done.

john s. en

Grado:

Excellent in all respects. Would highly recommend.

angeline g. en

Grado:

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

Amanda H. en

Grado:

Very accommodating!

NICK W. en

Grado:

The facility is well maintained.

SHAREE M. en

Grado:

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

Richard W. en

Grado:

Lock up was clean and ready. Staff were friendly and efficient

Valerie G. en

Grado:

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

David M. en

Grado:

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

Peter G. en

Grado:

great place for storage

matt c. en

Grado:

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

Michael G. en

Grado:

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Alexander A. en

Grado:

I had no problems and everything went smoothly!

Denise A. en

Grado:

The staff were friendly and professional.

khalil A. en

Grado:

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

Nicoleta L. en

Grado:

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

rob m. en

Grado:

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

MELANIE B. en

Grado:

Great service.. much appreciated!

Linda L. en

Grado:

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Yuanpei G. en

Grado:

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Elvis L. en

Grado:

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Claire P. en

Grado:

Staff very helpful.

JOHN S. en

Grado:

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

james a. en

Grado:

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

Gini K. en

Grado:

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

NORMA A. en

Grado:

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

MICHAEL B. en

Grado:

No complaints

Stephen Y. en

Grado:

Excellent service

Bill O. en

Grado:

good place. no problems

Graham A. en

Grado:

No issues or concerns with our storage unit.

Mark L. en

Grado:

Dis not like the way the staff treated myself and family

AMY M. en

Grado:

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

mary n. en

Grado:

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

Alex B. en

Grado:

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

EMILY L. en

Grado:

Excellent clean and secure storage with very friendly staff!

COLETA P. en

Grado:

Great facility! Would and will highly recommend!

Martin B. en

Grado:

All went well. Thank you.

Tony B. en

Grado:

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Elizabeth W. en

Grado:

Very pricey. Hard to justify the price just to store stuff.