Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

Rating:

5.0

Everyone had great customer service and they made sure I had everything I needed before I left. All in all excellent customer service.

Rating:

5.0

Very easy drop off.

Rating:

5.0

When I called I asked for a utility trailer which has four sides and the back lowers so that you could put a lawnmower on it. When I got there they gave me a completely closed utility trailer and it worked but was not what I really asked for or wanted.

Rating:

5.0

Nothing much but keep up the friendly relationship with your customers....service was really outstanding.Two young ladies service with a purpose...making sure everything was on key.

Rating:

5.0

Great experience all around!

Rating:

5.0

Hands down the BEST Uhaul location we've ever been to and we've been to several across the US. The whole team was professional and helpful.

Rating:

5.0

Super friendly people, able to make you smile and laugh after a long hard couple of days

Rating:

5.0

Very fast

Rating:

3.0

The truck was not on half tank, no drop ramp for heavier items.

Rating:

5.0

I never got a receipt email. Truck whined and rattled very glad i was not driving far

Rating:

2.0

Nothing

Rating:

5.0

Great staff. Very professional.

Rating:

5.0

Tonya was a life saver. Very accommodating and professional.

Rating:

5.0

Fee was too much! Discount for veterans!

Rating:

5.0

Nothing

Rating:

5.0

They could use an extra person in the mornings when people are getting their equipment, the line was long and slow. There was only one person both times I was there. Afternoon returns the lines move much quicker. Not blaming the person, it's the process, creating a contract takes longer than closing one

Rating:

5.0

N/a

Rating:

5.0

Have more people working on Friday Saturday and Sunday in the inside. Very long wait. But customer service was excellent. He apologized for the wait. Really nice customer service inside and outside. My dad's 87 they was so respectful to . I love it

Rating:

5.0

I am a returning customer and will ALWAYS choose UHaul FIRST for my storage needs!

Rating:

5.0

Easy and quick drop-off

Rating:

4.0

We encountered 2 blown tires on trailer and was immobile for 3 hours waiting on roadside assistance. I think just making sure that equipment is in operable condition. I'm not faulting U-Haul, but maybe just check equipment to make sure it is serviceable. Accidents do occur. Otherwise I was well pleased with the customer service provided via U-Haul and Roadside Assistance.

Rating:

5.0

Although we thought we had completed everything right, I walled in the next day to cross my T's and dot my I's and we learned the following day that we didn't complete the app instructions correctly when we did the after-hours drop-off. The drop-off location checked us in and verified that all was correct and our agreement was closed in good accord. We are very thankful that our failure to navigate technology didn't interrupt the success of our move. Many thanks!

Rating:

5.0

The young man that helped me return the trailer was very conscientious and took care of me right away. It was a Holiday (Labor Day) and he went the extra mile to make sure I was able to get the trailer turned expeditiously. He even made sure I had my receipt before I left even though the system was slow.

Rating:

5.0

The mobile pick up simply needs work. I'm fairly comfortable with technology, and this simply didn't work. I had to go inside and get some help. Thankfully, the manager/owner and staff were great and I was able to get moving quickly.

Rating:

5.0

Originally dropped trailer off at the 1963 Sam Rittenberg Blvd, Charleston, SC location. Gentleman at location moved a few things so we could drop it. Only to find out a week later that this location claimed not to take that kind of equipment. Why would someone tell us all okay, move equipment around if they did not accept this type of equipment? I received countless calls and text messages asking me to return the trailer. I think this is very poor customer service and/or training by local dealer to his/her employees.

Rating:

5.0

Keep Mrs kayla and Mrs. Sarah in front office nice and pleasant smile and attitude, and keep it very professional at ll time and the two young gentlemen on the yard are very nice and promptly as well

Rating:

5.0

Make the computer program to take pictures of vehicle more user friendly and also allow to go back to add additional photos without having to start completely over. A place to dispute the amount of gas in the vehicle. Sales people in the store were very helpful and answered all of our questions.

Rating:

4.0

You need to hire some more employees. The folks that were there for work in their family off, but there's just not enough of them to take care of the customer load.

Rating:

5.0

I was very impressed with my experience at the UHaul at 4788 Dorchester. The team was friendly and had a pickup available right when I needed it. Thanks again!

Rating:

4.0

When dropping off the truck the Charleston, SC team was very accommodating and made my "drop-off" experience seamless. I will continue to use U-Haul whenever I need a rental truck. Thank you!!

Rating:

1.0

My reservation was changed (location) without notifying me. I requested a rental from a location significantly closer to where I needed to move items but that place was randomly closed. Other people were also not informed and were waiting outside as well. After waiting for a very long time to get ahold of customer service, they tried to send me to another location near by that was also closed. Eventually I was sent to a third location that was all the way on the other side of town which delayed my move over 2 hours. The third location where I actually picked up the vehicle was very helpful and nice. Everything before that was a nightmare. This ended up costing me more money driving all the way across town twice to pick up and return the truck. One side note for the equipment - the furniture dolly had a broken wheel. The rubber part of wheel would fall off every 20 feet. Please consider reimbursing me for the milage of this rental. That milage was not my fault and should have been compensated.

Rating:

5.0

Excellent in every way - well run operation!

Rating:

3.0

The installation took a long time. The installer needed to find additional information on how to install the hitch on my car type. If this information is readily available it may have helped the situation. But even though my experience wasn't superb, the customer service from the staff, specifically Tonya was excellent. I had to go back to have them check on a wire that seemed out of place and Tonya herself, who is the manager I believe, didn't hesitate to get down on the ground and take care of the issue. Excellent, much appreciated.

Rating:

4.0

Rear passenger tire kept going low. Truck needs either an alignment or tires need to be balanced. Battery went out, which caused a delay, but service was prompt. Overall, pretty good experience. Everyone there nice, helpful.

Rating:

5.0

Agent was very helpful and even processed our return after business hours.

Rating:

5.0

The employee who checked me out was so helpful and professional. Great experience with checking out and return.

Rating:

4.0

The ratchet straps on the car dolly were in poor condition. Everything else was fine.

Rating:

5.0

I am ALWAYS impressed how nice and how helpful everyone is at this Dorchester Road location. These folks are fantastic and will forever have my business!!

Rating:

5.0

Written receipt

Rating:

1.0

Location was switched and was not convenient

Rating:

1.0

Did not give me the size unit I had reserved. Did not give me the first floor unit I reserved. No elevators.

Rating:

5.0

The employees at this location were excellent. They were kind and took care of our returns with professionalism. Appreciate each of you after a long day on the road.

Rating:

5.0

Staff was great- helpful, courteous, and quick-

Rating:

5.0

Hello there!!, I had the nicest experience. Ms. Latanya Garret was nothing but the best. She was very patient and attentive to all my u- haul needs. She is a keeper , give her a raise please!!! Lol

Rating:

5.0

Tanya was so helpful and accommodating. She really made the experience excellent!

Rating:

4.0

Customer friendly!!!!

Rating:

4.0

Friendly

Rating:

5.0

Very easy to work with , Andrew's costumers service was OUTSTANDING!!

Rating:

5.0

Great attitude, answered my questions in a clear friendly manner❣️

Rating:

1.0

Relocating, was a devastating issue due to covid..from my truck rental issues: redoectinging 3 times forcing pick up in 3 distant cities only to result in a VERY DIRTY AND TRUCK WITH TRANSMISSION ISSUES to storage security: theft of unit, AND REPWEST NOT ADHERING TO INSURANCE POLICY CONTRACT , with valid proof of break in and losses...I was denied compensation dispite a validation to theft of my unit by the store manager. Improper documentation of policy incin addition, dec 2021, iI paid monthly storage and insurance increase change, dispite reflection of payment to uhaul with a request and payment for insurance policy increase...and the policy did not reflect my request after several request to management to confirm. But Addotion was taken from my bank card receiving the price for the increase from 5000.00 Coverage to 15,000.00. Also, a contractual 24 hour security and surveillance agreement was also broken. The camera did not effectively monitor or record the premise, nor was a security officer assigned to protect my unit which faced a dark street access and ungated access, A bigger issue is faliurure to properly communicatedid the sale of my unit content...when questioned, Management stated all units auctioned as a clear sale after 90 days if no payment is recieved... my payment was made on Dec 2, 2022 and on Jan 30 2023 I received an email thay my entire contents was sold on the 25th for 65.00... I am more than disappointed as a 2 1/2 year custome. I trust uhaul to safeguard my life possessions and family airlooms. Generally the service is kind and enjoyable.. however to avoid the breech of contract and voiding my account out of the system along with treating me like trash was quite hurtful.. I was so upset I went to the bathroom on myself in the store and now experiencing a depression I have never known. Shame on you as a company

Rating:

2.0

The storage unit itself was great! Clean inside and seemed well built and sturdy. No leaks even during Ian the hurricane- However little bits of insulation was falling on my stuff consistently. The biggest problem I had though was accessing my unit. C12. EVERY time I went to use my unit trucks, pods, moving containers, and shipping bins were blocking the access point. When asking the staff they always seemed extremely putout to help move anything. (Michale B) had the most attitude of all. The worst was yesterday when I was told they “didn’t have the keys to those trucks” with no solution. I have even called ahead to let them know I was coming- and nothing was done. After about an hour yesterday, I WAS able to access my unit, however belong made to feel like a problem and not like a paying loyal customer was confusing. I will 100% continue to use Uhaul trucks for my business, as I do large scale balloon installations- but the storage side of things at this location definitely has so issues to be addressed. Yesterday I had the BEST Customer service from Jena over the phone with customer care. I took photos of the problem, and will happily share them and my experience with Uhaul corporate for reference in hopes this doesn’t happen to future tenants.

Rating:

5.0

Thank you for being there for our storage needs. We really appreciate it. We feel sad that we’re not able to continue at this time. I have cleaned out the storage building make sure that everything was as when I received it when I come back to work in this area I will definitely come back and use your storage facility. Thank you again for allowing melco fire stopping to be part of this U-Haul storage experience.

Rating:

1.0

Money was stolen from me. Fees were added to my account because of the money someone stole. The manager does not want to refund me those fees back that should of never been charged to my account in the first place.

Rating:

5.0

GREAT CUSTOMER SERVICE!!

Rating:

5.0

Very Good Customer Service, Well kept storage areas

Rating:

1.0

They need to do better with payment when i made a payment out of one month. I was told the computer had a glitch in the system and my merchandise went up for sale. When I know I paid for the month that I pay for overall I would not recommend it to anyone else just because of that problem.

Rating:

4.0

The storage facility was fine- unit was blocked by other trucks, has to wait a bit for them to be moved

Rating:

5.0

help oovrr the top

Rating:

2.0

Michael Bice was very rude. I’ve received false information. His employees had nothing good to say about him and confirmed he is a con.

Rating:

5.0

Sal was very helpful! I had hoped to be there Saturday and have my son help me unload. My son was unable to help me & I am hard headed enough to unload on my own., Sal was patient with me, explained the workings of the location and devices available to move material from the dock to the unit. Ended up needing a second unit just before closing time, and again he was patient, friendly, & helpful. He represented U-Haul very well, I will use U-Haul again for the second phase of our move.

Rating:

5.0

You need to train the people you have there to have the one main person that is overwhelmed at the register,long waits suck

Rating:

1.0

I called U-Haul to secure storage. They told me the location I wanted was not available but the 4788 Dorchester facility had a unit available and booked it for me. When I showed up the next day it took over an hour to get the unit ONCE it was my turn in line. Finally received unit, went to unit and took another half hour for them to figure out that the unit was not available and I would have to go to another place. Wasted well over two hours on a day when I was already running a very tight schedule. The attitude of the gentleman helping me with General Manager on his shirt was one of frustration and total lack of compassion. He didn't know how to work the system and kept blaming me for not telling him that I was looking for the first month free storage. I figured since I had already made the reservation and had my contract with me which was up on the counter the whole time, he would recognize this. Had he asked I certainly would have told him. Also once he verified that there were locks on the locker I was supposed to have he went back to computer, spent a few minutes punching some keys and said, "Yep, I was right. I didn't think we had any storage. That's why I asked if you had a reservation" When he asked if I had a reservation, he didn't know I had one for storage. He asked in general. So if he knew way back then he didn't have storage why didn't he tell me then instead of wasting over an hour of my time. And why didn't he believe me when I said there were locks on the storage. So no, I would not go back to this facility for anything.

Rating:

5.0

There was one guy in the office , he was working his butt off to keep up, 6 people in line waiting for what ever , he did it all , good man !

Rating:

5.0

Mike was amazing. I thought I had lost my phone and he found it in the cab, saved me a lot of time and money. Sarah spent a lot of time while I tried to get proof of home owner's insurance (waiting on the phone with the insurance agency), very helpful and patient. Thank you!

Rating:

5.0

Staff is friendly and helpfull. The manager is very helpfull, She assists and advises to get the best solutions for your needs.The storage I reserved from the general website was not available at this location but she provided a good solution for our storage requirement. Top service!

Rating:

3.0

The woman that was working was incredibly helpful, and patient. My biggest complaint is the cost. Price is way too high for what you get.

Rating:

5.0

Wonderful staff!!!

Rating:

3.0

There’s rat holes in my unit but I guess that’s normal ?

Rating:

5.0

The Assistant Manager. Justin, was so helpful and friendly.!

Rating:

3.0

Your late fee policy is inconsistent unforgiving and unclear my due date on the 27th I've been charged a late fee as soon as the morning before 6 am of the 28th. And received numerous phone calls about payment by the 30th. No text message no reminder emails I kept that storage for five years only after I leave then you thank me for my business? An annual thankyou email or something would have gone along way. You have a good product but your customer service needs serious improvement

Rating:

4.0

A little hard with the way the way the room was set up.

Rating:

5.0

Awesome

Rating:

2.0

The staff was outstanding but the service that UHaul offers is terrible. I felt like I was double charged. UHaul charges for the use of dumpsters. This makes it difficult for customers to clean facilities after use. I had a horrible experience with UHaul. The staff was amazing despite they were constantly moving . Everyone was always very pleasant, helpful, and always willing to go the extra mile.They deserve their pay checks and more.

Rating:

5.0

The employees were very accommodating.

Rating:

2.0

Love having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...

Rating:

5.0

Kayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job

Rating:

1.0

I couldn’t access my unit when needed. You can’t park hardly. They have zero help.

Rating:

5.0

The storage unit had a bad leak and mess up my mom's deep freezer and I had to throw it away that's the only problem and that deep freezer was just six months old when the time I have put it in there because she had passed away and I didn't want to get rid of it it's damaged but it's okay

Rating:

5.0

Very helpful and kind

Rating:

5.0

I like the place it's a lot of space for my furnitures.

Rating:

2.0

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rating:

5.0

The team at Uhaul are 5 Stars!

Rating:

1.0

I rented a 10x10x8 unit where the door and latch didn’t match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I’m locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Rating:

5.0

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Rating:

4.0

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Rating:

3.0

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

Rating:

4.0

Portia was very helpful and amazing

Rating:

1.0

Company is an rip off