Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

7,403 comentarios

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 1/17/2022: 7:00 a. m. - 6:00 p. m.

Servicios en esta ubicación:

Contáctanos

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 1/17/2022: 7:00 a. m. - 6:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I returned the equipment after hours. When I got a copy of the receipt by email, I was billed a $20.00 after hours return fee. This had NEVER happened before, nor was I informed of an after hour fee. Also, when I tried returning it, the website kept asking for my location, and then would not accept the location. I also was billed for "Safe Tow" fee that I DECLINED when i picked up the trailer. Is this the way this location makes money, by making UNAUTHORIZED charges on a credit card they have on file?!?!?!!

SIMON S. 
Clasificación:
5.0

The ladies there quick, knowledgeable and friendly. Upon my return they saw me arrive and had me all checked out by the time I got inside , which was wonderful as I was so tired. BIG thumbs up for your help.!

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN S. 
Clasificación:
4.0

I have rented from u haul before , different locations. This location multiple times. They are so friendly ,and helpful this is the only location I will use from now on. !!! Excellent service and they just made the rental experience problem free. Much appreciated

NORMA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALY B. 
Clasificación:
5.0

Great customer service.

LEE H. 
Clasificación:
5.0

Amazing staff!!!

jeannette d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM H. 
Clasificación:
1.0

I have used this location before and all went well, but I used it today to rent a truck and a dolly. I got charged 160 dollars for a dolly that I returned because they did not care to check for it when I left the building. I was waiting in line to let fill out the paperwork and return the keys to the vehicle when they lady at the desk said to just leave the keys in the truck and she would take care of the rest so I put the keys in the truck and went on my way, when I received a phone call stating the truck had not been returned by the cutoff time. I had dropped the truck off at 5:30 and the cutoff time was 6:30. I then received an email stating I had not returned the dolly and was charged for it being missing when I had left it at the door with the other dollys, it seems that the workers don't care enough to look in the area where they were stored when it was picked up or do the paperwork that was supposed to be done when I had dropped it off. so I had my bank account go into the negative when I got charged way more than it was supposed to and when I contacted customer service they said they could not refund the money they would have to contact the location itself and then refund in 3-5 buisness days if possible. which sets me behind on bills I need to pay. This is ridiculous and I will not be using this location, or U-haul at all again probably after this experience.

JOSHUA R. 
Clasificación:
4.0

We returned trailer early and then the truck later. The next day I get a call asking for both to be dropped off. They called more than once to find vehicle and trailer asking me what I did with them, and still I do not know now if I am in the clear.

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEISA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOVON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOVON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

monica R. 
Clasificación:
4.0

The first truck I was given wouldn't start but they got my into a comparable truck quickly from the same location. Overall i was impressed with the associate working there from 7am - 8am by herself as she was swamped with customers. She was profession yet friendly and helpful. And that was on New Years Day! Kudos to HER!

WENDY H. 
Clasificación:
3.0

Yes we rented two trucks to move… while filling both up with gas the gauges did not move so one vehicle was added with an extra quarter of a tank costing us more money and frustration with the move. Other than that the people were great and the gentleman at the Lexington location that checked the trucks in was awesome.

Christopher S. 
Clasificación:
5.0

I will go out of my way to use this location. I have had nothing but excellent experiences every time I've needed to use moving services. Great team

PATRICIA K. 
Clasificación:
5.0

Very friendly and helpful staff

MICHAEL S. 
Clasificación:
1.0

El cliente no dejó un comentario.

stephanie B. 
Clasificación:
5.0

We picked up on Christmas Eve and it was crazy busy - but the staff was patient and helpful and kept a positive attitude at all time.

ALICIA M. 
Clasificación:
3.0

Customer service was okay.

JUAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY N. 
Clasificación:
5.0

The only problem we had was that to took an awfully long time to pick up the trailer. It evidentially was not the fault of the location though, as "traffic" cancelled my reservation as the transaction was in progress. It look a little while to straighten out, and that made the rest of my day run late. Joyce was great, though, and got it worked out in spite of those at U-Haul "traffic" working against her.

Jennie F. 
Clasificación:
3.0

I have no idea why I was charged $25 for cleaning fee, it was clean when I dropped it off

JOHNATHAN ALLEN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.

melinda c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLIE H. 
Clasificación:
1.0

Staff was not friendly or helpful. Other issues to be discussed with corporate.

JERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bianca M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHEL P. 
Clasificación:
1.0

This has been worse experience ever

SABRINA C. 
Clasificación:
5.0

My experience with this location has been outstanding. The customer relationship and actually going above and beyond any other U-haul place in this state. I highly recommend them. They're the best.

BRUCE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
4.0

Why am I getting a handling fee what is that?

KORAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE S. 
Clasificación:
4.0

It was pretty expensive plus gas...$1900 plus $650 in gas just an expensive move l wasn't expecting it to be that much but I appreciate you renting it to me

iva M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
5.0

Very professional and helpful

BENJAMIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

If there is snow covered windows, it would have been wonderful to have them cleaned off.

BERNEICE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel Z. 
Clasificación:
5.0

Easy check out and then smooth return

GREGORY K. 
Clasificación:
5.0

Quick to drop. No issues.

JERRY G. 
Clasificación:
2.0

El cliente no dejó un comentario.

FELICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V. 
Clasificación:
3.0

We were texted one location for pick up and emailed a different location. We called and were told that we were texted a different location from the emailed location due to the equipment being out of service. Only to find out the second location closed at noon and we had just missed them. We then used the Dixie Hwy location. We were provided with a trailer that had had turn signals that worked opposite of the way we were turning. The tounge of the trailer was messed up so it felt like it was slamming into my car the whole 6 hour drive.

DANIEL ALAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARI J. 
Clasificación:
4.0

N/C

TRAVIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DMITRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONHO A. 
Clasificación:
5.0

So easy. Friendly service

HANA H. 
Clasificación:
5.0

They treated me like a friend and I felt welcomed and respected.

ron t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOMAN K. 
Clasificación:
5.0

Nothing. I was treated great! The employees were helpful and courteous. I was very pleased with the service provided. Thanks!!!

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATILDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Antwon M. 
Clasificación:
5.0

The 1800 number need to have better communication with stores.. This store was over booked.. An could not help at first but got me together..

Kevin B. 
Clasificación:
5.0

The customer service there went above and beyond. I had reserved the wrong size truck do to me reading the wrong dimensions and they accommodated me with no problem the next size truck up. Appreciate the help.

MICHAEL T. 
Clasificación:
2.0

Made appointment online for over a week out. Drove there on the time n day I scheduled. Walked in and they told me they didn't have the hitch. Could have called for reschedule but waited til I got there to tell me. Rescheduled for 2 days later (dropped off early @ 9 a.m.) .. 2:30 rolled around and still didn't hear anything (was told on Wed they didn't have any other appointments today and it would be finished asap). Tried to call and no answer. So ran some errands and 4:15 and still didn't hear anything. Tried to call again and no answer. They close in 45 mins so took a leap of faith and drove up there. It was finished and sorting in the parking lot. My time is very important to me and my time has been wasted ALOT with this location. Just the constant waiting today and driving all the way over there which is about 15 miles. Not to mention the gas. Just think the customer service and communication skills needs improvement. Rant over..

Erica N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL J. 
Clasificación:
5.0

Very friendly staff

SANDI B. 
Clasificación:
4.0

The truck was in poor repair. Shook all over the road when driven. Lock for door in the back was frozen - couldn't use. Driver's seat could not be moved for taller driver. VERY POOR IMPRESSION AND WOULD NOT HAVE WANTED TO HAVE DRIVEN IT MORE THAN A FEW MILES. NOT ACCEPTABLE!!!

Jackie S. 
Clasificación:
5.0

Was a great experience, Nettie was incredibly helpful.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN P. 
Clasificación:
5.0

Easy pick up and agent was very knowledgeable.

AMY L. 
Clasificación:
5.0

Keep doing what you're doing 👍

PATRICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
3.0

I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.

TINA R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiffany K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

Yes, however manager is a little snapy. I think a little more customer services training will help. She was very knowledgeable. However, was some what too stern and hard a softer approach will go much further.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYANA R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Janie M.  |  Overall Experience 
Clasificación:
3.0

Check in person was not helpful. She seemed annoyed to even be there.

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY G. 
Clasificación:
3.0

I disagree with the fuel assessment. I returned the truck with the correct amount of fuel, but was still charged a refueling fee. Was the $10 charge worth a negative experience for the customer?

Raymond G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Quick and easy rental. Didn't need the trailer as I thought. So I returned it early and they reduced my amount owed. Great business practice.

DENNIS H. 
Clasificación:
1.0

When I walked inside to get the key the male employee was cussing at customers. Then when he gave me the key he told me my truck was double booked but said “fuck it” and gave me the key. An hour later once the truck was loaded I was called by them and they told me I needed to unload the truck and bring it back and get a different truck.

Lauren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven L. 
Clasificación:
5.0

Very great staff, very helpful, & very great hospitality

DONALD T. 
Clasificación:
5.0

Nothing, every employee i ran into or interacted with went above and beyond to take care of me.

TAYLOR C. 
Clasificación:
5.0

The 24/7 pick up login site did not work for this location.

Steven K. 
Clasificación:
5.0

Everybody was super. We were a little confused when we hooked up the car transport and wanted to car put on it. We had paid the employee that connected the car to the transport $30 in cash when we drove up on the transport. I would've thought that would've gone through with our other paperwork.

CHARLES P. 
Clasificación:
1.0

There is so much wrong with my experience. I can't even begin to explain. I would like to be contacted to explain in thorough detail the events that took place.

Hannah D. 
Clasificación:
5.0

Nada

HENRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

Nice setup I rent from here a lot

JEFFREY B. 
Clasificación:
2.0

El cliente no dejó un comentario.

DALE A. 
Clasificación:
1.0

I reserved my truck for 1day, when I walked in Joyce was answering multiple phone calls, ignoring the line of people waiting to pick their uhauls up, then called the next day reserved it for another day, called the next day and was told that I need to have it back by 12pm and it was 11:30am, my stuff was still inside it. Joyce Tyree, then proceeded to tell me that I could keep it past 12pm but would get charged 29.99$ (the cost of full 24 hours) I then asked her why I couldn't keep it for the whole 24 hours and she asked me if I was “retarded”, then I hung up. She called me back and told me that she changed her mind about me keeping it longer and told me that if I don't have it back by 12pm then she will call the police and report the vehicle stolen. I then reserved the same truck online, and turned it in the next day on time, while two very friendly and understanding workers helped me, Natalie and Calvin. I wouldn't recommend this uhaul location. Joyce is the manager, and is very very rude, poor customer service skills, and foul language.

CORRINE S. 
Clasificación:
5.0

Thank you for the friendly encounter

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

J. David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
1.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.

DEBORAH S.  |  Overall Experience 
Clasificación:
5.0

This has been a long-term storage rental. I have been extremely pleased with the interaction I've had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.

cindy b.  |  First Impressions 
Clasificación:
1.0

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they're so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we're also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won't let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Jess B.  |  Online Move In 
Clasificación:
4.0

Very nice and clean staff is very helpful

Barbara D.  |  Online Move In 
Clasificación:
5.0

There is poor communication by phone

Oscar A.  |  First Impressions 
Clasificación:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  First Impressions 
Clasificación:
5.0

Nattie is an awesome employee!!!!

Derrick B.  |  First Impressions 
Clasificación:
5.0

no comments

TONY R.  |  First Impressions 
Clasificación:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Clasificación:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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