El cliente no dejó un comentario.larry M.
Customer Reviews for U-Haul Moving & Storage at Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Both employees in this office this morning are very unprofessional. The first employee I met to hand me my keys to the truck I rented last night gave the person in front of me my unit due to her not checking his information. She asked his name and he said it was Nicholas and she somehow still gave him my truck with the copies of my license attached to it. Then came in the second and more unprofessional employee in your office who in response to me asking for something in writing that my information has been removed from the truck the other customer drove off with stated â€œthere's nothing he can do about it.â€ Then after voicing my frustration of saying that it was a joke that nothing could be given to confirm my information would be removed from that truck rental he proceeded to say â€œyou're a fucking jokeâ€ to me in response. Followed by a threat to cancel my current rental they had to set up until I threatened to contact the corporate office about his behavior and then he backed off his behavior. I'll never rent from uhaul again and will make sure it is known that office is being ran by children.Matthew D.
I dropped off the same night but my phone died so they handled the return no questions askedJosie M.
needed an appliance dolley LOCATION WAS OUT OF THEM !!!!!!!!!!!!Jeffrey B.
El cliente no dejó un comentario.Alan M.
Very friendly and helpful stuffjoe T.
Very Helpful! And Accommodating!Tory S.
Nothing. It was perfect. Thank you!david B.
El cliente no dejó un comentario.Kevin M.
Everything was great. Easy pick-up and drop-off process. Service was excellent.Peter J.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Nicholas T.
Hire! Saw maybe 2 on a Saturday!!Brian R.
El cliente no dejó un comentario.jamie J.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Denise A.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Russel S.
El cliente no dejó un comentario.arthur D.
Very friendly and helpfulChristine B.
Make it easier to pull trailers in the parking lot to return overnightBRADLEY F.
Saturdays are very busy at this location.Byron W.
Did not have furniture dolly that was reserved, windshield on truck was filthy, and truck only had a quarter tank of fuelSteve B.
There was a homeless guy and his dog living in the truck when I went to pick it up. If it not been for his dog I would have driven across town with a man and his dog in the truck. He was very aggressive and upset I disturbed him. I do not expect to be threatened by people on your property, living in your trucks. I got pictures of his considerable stash of items and his unloading progress.John S.
El cliente no dejó un comentario.ROBERT N. | Overall Experience
Awesome staff ! Excellent attitude.SHANE S. | First Impressions
El cliente no dejó un comentario.bob K.
No recommendation. Excellent serviceBonnie G.
El cliente no dejó un comentario.jeiniba S.
The only complaint I have is getting my refund process faster after I return the truck been for days still no refundNatlie T.
El cliente no dejó un comentario.Bill H.
I would recommend people to rent Ã this site. They let me drive off that was filled with furniture from previous customer. If the truck was properly checked in, someone would have noticed furniture left in the cargo. I was late to a meeting because of this incident.Mwamba W.
El cliente no dejó un comentario.Debra S.
Received a voice-mail from the location wantingtoask me a question, I called 6 times and the person I was to speak with was not available. No one else knew why I needed to call them back. Returned the truck on half a tank and still got charged for fuel. If they would have come check the truck in like the signs indicated and told me it needed 2 more gallons. I would have added more, instead of $7 per gallon charge.Keven W.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Mike P.
Uhaul is about to fall apart picked up had no gas in it and I got charged twice once picking it up and when I dropped it off.ANGELA S.
El cliente no dejó un comentario.Lissette H.
El cliente no dejó un comentario.Daniel E.
Better customer service! This time when I dropped off the trailer I was told just drive it around the back and unhook it and let me know the trailer number! I've rented plenty of times and never been told to unhook it myself ! The workers was so unfriendlyTAMMY C.
Your mileage is off. I used a 15 ft truck for my storage unit in wilder to my house in erlanger its only 6 miles i did this 2 times and it said i went 51 miles. Ive heard a few others say the same about their experiencesAngel P.
Employees know their craft which is important.barbara D.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.VICKIE E.
yes. don't rip me off for an extra days rental. You lost a good customer today. I rented trucks from you many times as well as trailers have even a storage space when needed. I am filing a complaint with the federal consumer trade commission and I won't recommend UHaul to anyone ever again. I hope the $30 was worth it to you.Paul Y.
El cliente no dejó un comentario.jenny M.
We arrived back at 5:05 p.m. The individual told us that she couldn't help us. We attempted the Return My Truck app on three different phones over 5 times and it wouldn't work. The attendant was still there and we told her what was happening. She stated that the center was closed and drove away about 10 minutes later. We then spent over 40 minutes waiting on someone to pick answer the UHaul general help line. Jessica Pettigrew did pick up the call and I want to commend her for her excellent service. While I understand business hours, the attendant at the center was rude and extremely unhelpful.Leslie C.
El cliente no dejó un comentario.Monica S.
Wonderful customer service! Smooth rental and easy return via phone. Keep up the good work!!!Chastity C.
El cliente no dejó un comentario.Billy N.
The truck was not really clean. The back was but not the front. The gas gauge was not were the paper said it was so I took a picture of it. I only had truck for 1.5hr. I drove 14 miles and put 2 gallons of gas in it and they STILL changed me 38.00 in gas. HORRIBLEtravis B.
El cliente no dejó un comentario.AJ S.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Julie B.
El cliente no dejó un comentario.Daryl J.
The staff at this location in Elsmere Ky were slightly impatient & not the friendliest. But in todays world of customer service I guess I shouldn't expect too much and have very low standards.James W.
The people who work there are all very friendly and helpful.Nadia B.
Honest good people David was on point!Joey R.
El cliente no dejó un comentario.Casey H.
El cliente no dejó un comentario.william L.
Hhhmm... Used quick pickup option. App wouldn't work had to go in anyways. Stood 10 mins behind someone with screwed up refund or something. Turns out he was in the check Iine and girl didnt say anything, and mngr was on the other register figuring out cash. Truck was high mileage gas pig stayed in vac boost anytime over 55mph. Visor loose and falling off. Door know gell off 3x. Returned and no one occupying the drop off lane. Back I side I wentDaniel W.
El cliente no dejó un comentario.MARK R.
Very clean and well maintained. Staff was very pleasant. Good experienceShelley B.
More staffSam E.
This location sent me out on a 15 hour trip with a truck that had not been properly serviced and quite frankly almost got me killed. I am currently working with my lawyer to seek compensation for damages and uhaul will hear from us soon.Jordan L.
El cliente no dejó un comentario.Walter W.
El cliente no dejó un comentario.Vickie T.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.Steven B.
The manager claims I locked the keys in the truck after parking it and being told to leave the keys in the car. They then billed me 150 for something I didn't do. Should be criminal but that's how the fine print goes I guess. Would never recommend to anyoneColton O.
We picked up the truck around 9:30. We started it when the ck engine light came on. I went inside to tell the clerk. She was most unconcerned. We took the truck. On the way from our home to the storage unit, we discovered the a/c didn't work! We returned the truck at 11:35a explaining the a/c issue. The clerk told me to put the keys in the front seat and leave it! We spent $68.64 for 2 hours usage in 90 degree heat!! NEVER AGAIN!David S.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Gabrielle H.
Have a dedicated crew member at the service deskJAY R.
El cliente no dejó un comentario.Diane F.
El cliente no dejó un comentario.Danielle E.
El cliente no dejó un comentario.leah M.
Good service. Great manager!Gary W.
Took a long time to check the truck out in the morning because there was only one person working. In the afternoon, there wasn't anyone in the office and several trucks were backed up for return. However, a person cleaning the trucks said that as long as I paid with a credit card, I could just leave the truck and they would take care of it. So, that was convenient. Thanks.Mark K.
El cliente no dejó un comentario.Keith N.
The website was not working and was impossible to return after hours with the way the parking lot was set upBRADLEY F.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.Rich H.
El cliente no dejó un comentario.Bob M.
El cliente no dejó un comentario.Kristen T.
you email me you text me but you cant send me a detailed bill. you just send me a dollar amount. you need to fix this in my opinion.MICHAEL R.
El cliente no dejó un comentario.Timothy L.
Site workers were prompt, courteous and professional.stanley A.
El cliente no dejó un comentario.Akeisha W.
Lots of moving stuff and equipment on hand, very helpful.Tony M.
El cliente no dejó un comentario.charles K.
Friendly knowledgeable staff. Hooked up trailer first to check connections. Advised to return it to the same location when finished. Handed printed check in paperwork to clerk at checkout. She advised to return it to the same place. Told her I already had, she said all good, we'll email the receipt. Got the email less than an hour later. Don't buy a trailer for once in a year or more occasions. If you trailer your bike to the dealership for spring service, or if you occasionally move a broken vehicle, it's super convenient to rent.Matt C.
El cliente no dejó un comentario.christy M.
All goodRobert R.
We dropped off after hours and that process was pretty easy.Holly P.
Extremely long wait times to get checked in and checked out. If you have to wait in line for over an hour to get waited on then its time to go elsewhere. Last time I will use U-Haul.Joe B.
The mobile check in was horrible. The people working had no experience with the online checkin. They kept telling me to do one thing then mobile another. It took longer to check in then normal. The truck was rough. Felt old compared to other I've rented. Manual everything. No output for charging. Engine felt slow. Wasn't the best experience.Kevin S.
The truck needs brakes badly. Rented a 26' truck at the beginning of the month and it was much much better. Staff is always friendly, location is convenient.Joseph M.
El cliente no dejó un comentario.Cathy T.
Booking the reservation was easy and quick. The service at the store was excellent. The store personnel were very helpful during hook up and return. Seamless operation that made my move easy.Charles W.
El cliente no dejó un comentario.Shannon B. | Overall Experience
Rates kept going up spaces have very low ceilings. Staff was excellent.Jane H. | Overall Experience
El cliente no dejó un comentario.Angela G. | First Impressions
El cliente no dejó un comentario.Esther A. | Overall Experience
These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.Robert S. | Overall Experience
El cliente no dejó un comentario.Joseph P. | Overall Experience
Amazing staff!!!jeannette d. | Overall Experience
El cliente no dejó un comentario.Justin B. | Overall Experience
Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.melinda c. | Overall Experience
El cliente no dejó un comentario.Bianca M. | Overall Experience
They treated me like a friend and I felt welcomed and respected.ron t. | First Impressions
I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.TINA R. | First Impressions
El cliente no dejó un comentario.DAYANA R. | Overall Experience
El cliente no dejó un comentario.Janie M. | Overall Experience
I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.DEBORAH S. | Overall Experience
This has been a long-term storage rental. I have been extremely pleased with the interaction I've had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.cindy b. | First Impressions
El cliente no dejó un comentario.joanna g. | Overall Experience
Nice and curious staffwilliam k. | Overall Experience
Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they're so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we're also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won't let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.Jess B. | Online Move In
Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.ANDREW B. | First Impressions
Very nice and clean staff is very helpfulBarbara D. | Online Move In
Everything goodJosé H. | Overall Experience
El cliente no dejó un comentario.José H. | First Impressions
There is poor communication by phoneOscar A. | First Impressions
El cliente no dejó un comentario.megan R. | Overall Experience
The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.JANICE P. | First Impressions
El cliente no dejó un comentario.Rhonda P. | Overall Experience
El cliente no dejó un comentario.Christina M. | Overall Experience
The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80's, early 90's. Keep up the good work!cindy s. | Overall Experience
Very pleasedMichael M. | First Impressions
The lady who checked me in was very friendly and knowledgeable.minnie w. | First Impressions
Best storage facility that I have ever used price wise and cleanliness.mary h. | First Impressions
Nattie is an awesome employee!!!!Derrick B. | First Impressions
El cliente no dejó un comentario.Derrick B. | Overall Experience
office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unitDerrick B. | First Impressions
no commentsTONY R. | First Impressions
El cliente no dejó un comentario.peter w. | First Impressions
Staff was GREAT!!! And very helpful. I've rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpfulBRANDENT E. | Overall Experience
El cliente no dejó un comentario.summer b. | First Impressions
El cliente no dejó un comentario.Mary V. | Overall Experience
El cliente no dejó un comentario.Todd F. | First Impressions
Really helpful people. Jumped right up to helpLeslie D. | First Impressions
El cliente no dejó un comentario.LOUIS M C. | Overall Experience
U Haul has always been excellent.Georgejana F. | Overall Experience
The staff was very amazing and helped us throughly. I will keep using them for times to come.Krystal A. | Online Move In
El cliente no dejó un comentario.Tasha M. | Overall Experience
Great store! Employees all very helpful and friendly,David C. | First Impressions
I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.Emily H. | Overall Experience
Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.C.J. A. | First Impressions
Personnel were very helpful and gave me a lock and 1 month free.James B. | First Impressions
NaDebbie H. | Overall Experience
Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!Brian R. | Overall Experience
The staff are amazing! I highly recommend this UhaulKristy (ID REQUIRED) M. | Overall Experience
Staff was always friendly and helpful.Bonnie G. | Overall Experience
Very friendly and helpful staff! Christy is great!Marc M. | First Impressions
Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... HeartbrokenDebra R. | Overall Experience
really nothing to addSTEVEN P. | Overall Experience
I have no complaints, and was clean and well lite.Pamela B. | Overall Experience
Was s great experience thanks for the loveBarbara Ann R. | First Impressions
They stored my stuff for 6 months and delivered them in good condition.george a. | Overall Experience
Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!ERIC S. | First Impressions
Staff friendly and very helpful.tammy c. | Overall Experience
To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!Shelley G. | Overall Experience
I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually chargedlorelei w. | Overall Experience
There was mice droppings all over my things.Maria V. | Overall Experience
First Class Service. Awesome location! Thanks for making our move super easy.Todd G. | Overall Experience
I was very pleased. The employees were great!bette f. | Overall Experience
Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!Todd G. | Reservación
Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft spaceDanitra B. | Overall Experience
This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!MATTHEW W. | Overall Experience
unit wasn't available and staff didn't show any caresdave h. | Reservación
Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.Manisha M. | Overall Experience
The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.william m. | Overall Experience
Servicios adicionales en esta ubicación
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