Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

6073 comentarios

4457 Kernel Cir   Fort Myers, FL 33916
(East of Metro on Colonial)

(239) 274-9190

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(239) 274-9190

4457 Kernel Cir
Fort Myers, FL 33916
(East of Metro on Colonial)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Andrew was fantastic!

ANDREW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy K. 
Clasificación:
5.0

My experience was excellent, both in Austin and Fort Myers. I'm very happy with the whole experience and will recommend you.

DONNA N. 
Clasificación:
5.0

everything was great and easy

Willis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JURANDIR G. 
Clasificación:
4.0

A 20 ft truck was not available at my original location as per my RESERVATION! Had to go to this location and ended up with a 26 ft truck which was more than I needed and probably spent more money on gas costs.

JEFFREY S. 
Clasificación:
1.0

El cliente no dejó un comentario.

DUVAN C. 
Clasificación:
5.0

I waited over 30 minutes on my phone to ask a question before I picked up the rental van. After 30 minutes I hung up. I wasn't a happy customer!! I can't believe how companies communication with the customer has fallen off today. TERRIBLE!!!!

JOHN HARRY C. 
Clasificación:
5.0

The man that waited on us was friendly and kind!

Linda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

Andrew was a super representative of your company

GILBERT L. 
Clasificación:
4.0

I left my father's handicapped placard in the truck and one of the ladies working the next morning walked me out to the truck to retrieve it. I was so glad we found it.

Krystal S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laszlo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christelle M. 
Clasificación:
5.0

The se folks couldn't be more efficient in their operation and courteous when dealing with their customers. Had no trouble with the equipment. Thanks for the great service

JOHN M. 
Clasificación:
5.0

Best experience I've had renting a truck

JOSHUA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDY T. 
Clasificación:
5.0

The inside of the vehicle was very clean - the exterior was a little dirty. I think the truck was just turned in from the previous customer before we picked it up. The staff did a quick wash job on the exterior which was satisfactory tor us. The staff offered to do more but we were happy with what they did in a short period of time. All of the staff members that we dealt with were very friendly and helpful.

bruce R. 
Clasificación:
4.0

The truck was not driving good could only do 50 miles an hour took me a lot longer to drive to my new house This was horrible

JONATHAN K. 
Clasificación:
3.0

Due to some error, the trailer was not available at the designated location as promised. They did, however, find one available at a different nearby U-Haul location.

Harry R. 
Clasificación:
4.0

Ac didn't work

JAIME E. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAFED S. 
Clasificación:
5.0

Best place

DIONE ALEIXO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JOSEPH H. 
Clasificación:
1.0

We made a reservation with this location for a pickup truck, when we arrived , they said our truck was at a different location and that was it. No offer to make sure the truck was actually there (which it wasn't). When we were to return the van, they called to make sure we were bringing the van we ended up with back, why hadn't they done that for our reservation? The location that they sent us to was very helpful because they also did not have a vehicle for us. But they called and made sure we had one the following day. So it was the counter help that was not helpful at the location at 4457 Kernel. However, the outside staff went out of their way when we finally got a van (it was filthy, but (Nate I believe) took the time to wash it for us and returned it the guys were very friendly. But will never use this location again.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE T. 
Clasificación:
5.0

The website should work with returning the vehicle.

Chantai B. 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
2.0

The wrong keys were in the lockbox. Service was slow. The app never recognized my password even though it was correct and I kept having to reset it to get into my U-Haul account. I ended up using my browser instead because the app is extremely frustrating. Please fix the app for future and current customers. It would also be a good idea to add more reasonable verification options for the self pickup option. Not everyone has their passport, let alone leasing documents just... in their possession at the ready. We almost couldn't get our truck because the representative couldn't reach my verification contacts because it was late at night. Of course they would not be awake late at nightâ€"that's a very unreasonable option. Staff was friendly but slow at the counter. We were having trouble trying to get the truck for so long that the sun ended up rising and the store even openedâ€" even though we got there on time to [try to] pick it up by ourselves.

Angelique M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Everything went seamlessly. Great experience.

Charles W. 
Clasificación:
3.0

The return people need to pay attention what they are instructing people to do

GREGORY S. 
Clasificación:
3.0

Some of the people were nice but the guy who checked me in didn't seem to care that the truck leaked. All he said was you have insurance.

Christine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE E. 
Clasificación:
5.0

really like the app for drop off. took way longer than expected, was still able to drop off truck and car carrier. was charged for the extra day,but I was several hours late, was still worth it.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOVON M. 
Clasificación:
4.0

Initially had reservation at lehigh shipping store on homestead and worker did not know how to connect trailer with uhaul hitch already on vehicle and wanted to smoke cigarettes and not do anything and cancelled reservation but worst service and should get the $50 guarantee due it was staff incompetence of why needing to make another reservation for this location and was easy and quick.

SHARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deb P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUEL J. 
Clasificación:
5.0

Excellent customer service.

LATOSSYA W. 
Clasificación:
5.0

Took 4 minutes at drop and had my final Bill next day

GARY K. 
Clasificación:
5.0

Nice rent place thank you

LUCILO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDORA W. 
Clasificación:
5.0

well maintained and professional

Brian S.  |  Overall Experience 
Clasificación:
5.0

The folks in there that evening, especially the woman who checked me out, we very nice and accommodating.

DEBRA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO L. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENAE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Krystin H. 
Clasificación:
4.0

Everyone who works at this location I'd very friendly and helpful.

Toni H. 
Clasificación:
3.0

The young lady up front need to be more friendly. And i accidently left my beats($400) headphone in the truck i called i was told they didn't find it.

Benson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

The two employees working on Sunday Morning, March 14th, were working incredibly hard to handle the business. They deserve gratitude of management. Great employees!

JONATHAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Nothing everything was going good

JEFFREY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANSEL R. 
Clasificación:
5.0

Excellent service from everyone

BEECHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

I was given additional equipment that I did NOT order and charged $80.00 more for it. When I called and brought this to their attention, they denied my claim. I will NOT use your company again and will be telling all of my friends to use another company due to this incident. I hope the $80.00 was worth it.

Michael S. 
Clasificación:
5.0

Everyone who helped us was great!

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gelacio C. 
Clasificación:
4.0

People ar the location were good. The people at your national customer service SUCK!!!!! Your return process also sucks. Never rent from you again.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Easy pickup and return

Ronald J. 
Clasificación:
1.0

The female evening (after 3:00 pm) rental counter personnel was not customer friendly & failed to explain customer responsibility to check vehicle. Paperwork showed a full tank of gas when there was only 3 quarters of a tank. Driver side mirror was shattered by previous rental which to me was a road hazard. Again, evening in building personnel very uncooperative and failed to answer any questons

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE S. 
Clasificación:
5.0

Besides the parking lot being congested and hard to figure out where to go everything was good. The staff was very quick and helpful. I am a frequent renter from that location.

Carl R. 
Clasificación:
3.0

The location was fine. U-Haul as a company is absolutely horrible. They messed up my reservation 5 different times. It took from 15-40 minutes EVERY time I had to call to fix it, so I spent almost 2 hours in total, on the phone, making reservations that should have been taken correctly the 1st time. Let me repeat- 5 TIMES!! Besides that, U-Haul promised me a vehicle that they don't have in their fleet twice. So I had to rent something else that I had to Uber a ride for, again, across town to pick up. The only competition I received for all of this was not being charged EXTRA for the different vehicle I had to rent. UNBELIEVABLE. I'm beside myself for having to pay over $600 to a company that really doesn't have good enough customer service to stay in business, let alone thrive. Listen to all my recorded phone calls. You should know how your company is operating

Justin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar O. 
Clasificación:
5.0

Nothing. Zola was the best!

ERICA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
5.0

They made sure my trailer was in very good condition. I had 3 days and 31 hours of driving ahead and didn't want any problems on the road. My trailer had good tires and handled very well with no problems.

Steve Z. 
Clasificación:
1.0

Trailer was filthy, inside and out. They jokingly said they didn't have time to detail it. They quickly washed the outside upon my request. 2 minute brush wash helped some. Didn't realize how dirty inside was until I got to my pickup location for hauling clothing. Had to travel 1500 miles with the dust and dirt infiltrating my load. 150 miles from my destination I had to repair a broken wire so the lights would work.

Dennis B. 
Clasificación:
3.0

There was (1) Employee that was Outstanding - and should be recognized. His name was Eugene Otto. He represents the type of Employee that the U-Haul Corporation should replicate across their Network !

WILLIAM F. 
Clasificación:
1.0

The young kid in the back, always wears a hat is very unprofessional. Horrible customer service. Experience was fine but I would honestly not go back just because of him.

Oscar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean D. 
Clasificación:
5.0

Staff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!

kathleen w.  |  First Impressions 
Clasificación:
3.0

some of my stuff got storage because you guys want me to use a effin disc lock on uhual that is easily to pick

deric R.  |  Overall Experience 
Clasificación:
4.0

All my needs were met, if I had a problem with anything someone was there to help with my concerns.

Brian H.  |  Overall Experience 
Clasificación:
3.0

U-Haul's call center is absolutely horrid!!! Wait times are 15-30 min. Then you cannot even connect to the place you rented your equipment from. The communication is just sad. God forbid you ever have an issue and the U-Haul Share website is horrible!!

RICHARD H. 
Clasificación:
5.0

Nothing customer service rental vehicle and everything was perfect, the associates are very very helpful made it a lot less stressful for a move

CHASINA D. 
Clasificación:
5.0

Great job.

James S. 
Clasificación:
4.0

Employees were very helpful as we had light issues.

Andrew B. 
Clasificación:
5.0

We rented three one way 26' trucks and an auto transport from Sarasota to your location, and the customer service has been simply outstanding. It is our favorite location now.

FERNANDA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

The drop off procedure was incredibly unorganized. After waiting for 20 minutes for no assistance, I went inside. After waiting another 15 minutes, the inside attendant told me to “find someone outside.” By the time I got back outside, the trailer was off my truck. And the employee told me that I was “all set”. Two days later, I received an invoice for returning the equipment two days late. I then was forced to spend an hour contacting customer service about a refund. After being told I would receive a refund (two weeks ago) it still hasn't happened. Absolutely abysmal customer service. Will never recommend uhaul to anyone.

Daniel P. 
Clasificación:
4.0

The layout of the parking area and storage area are not very friendly for a 26' uhaul. I understand that you cannot change that now but, there are trailers parked in the driving area that could be moved to help with the turning/maneuvering of a 26' uhaul.

Leslie A.  |  Overall Experience 
Clasificación:
3.0

45 minute wait to get storage area assigned and then we were assigned the wrong size unit. Had to go back and wait in line again! We got a nail in our tire and ended up having to replace the tire.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary-Jo D.  |  Overall Experience 
Clasificación:
5.0

Excellent costumer service

Abraham B.  |  Overall Experience 
Clasificación:
3.0

Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.

Beth E.  |  First Impressions 
Clasificación:
5.0

Thank you for everything.you guys were great to me

JOSE H.  |  Overall Experience 
Clasificación:
5.0

The people there were great.

Brian Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C.  |  First Impressions 
Clasificación:
5.0

Andrew was great!

Tom M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark S.  |  First Impressions 
Clasificación:
5.0

Clean and very friendly and helpful staff. Manager is doing and outstanding job.

james d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie B.  |  Overall Experience 
Clasificación:
5.0

They helped me at each step, and made a complicated day run more smoothly.

Bonnie B.  |  First Impressions 
Clasificación:
1.0

Put a lock on my storage after I paid in my name wasn't on my storage that I paid for

Tameka J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
5.0

Great communication and that’s the most important segment in the business world! 👍

Vladimir P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Yakelin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B.  |  Overall Experience 
Clasificación:
4.0

The unit had a zip tie on it when I arrived, which is fine except it was not easy to "pop off" as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.

Michelle B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

luciano g.  |  First Impressions 
Clasificación:
2.0

I wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.

Ida L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karlee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james t.  |  First Impressions 
Clasificación:
3.0

Found leaves and "garage bugs" continually being blown under the door and depositing on boxes and items inside the storage unit. My unit was 5×10 , with door the widest part so I had to bring a broom to sweep off the debris each time I came by.

FRANCES W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P.  |  First Impressions 
Clasificación:
2.0

Experienced nothing but trouble in Colorado before moving to Florida. First, the bad - reserved getting a hitch installed (in Colorado Springs, an hour away from our home) and then a 4x8 small trailer to take some personal items for our move approx 2 weeks out of our leaving Colorado. Then get a call the day before my hitch installation and they have to reschedule due to no hitch onsite. This happens on a Monday one week before we leave. Then we get a call the next day saying still no hitch and we must reschedule again. This time for Friday. But they agree to install part of the hitch assembly they do have on Wednesday and I drive 2 hours to get that done. Then we get a call saying our trailer is not available and no trailer available for the time we need on the entire front range. Time to panic. I called UHaul myself and find a bigger trailer (5x8) avail in Aurora, Co and reserve it for a Saturday after the rest of the hitch gets installed on Friday. Aurora is a 2-2.5 hour drive one way but at least it's available for Saturday. Thursday get a call from Colorado Springs and the hitch didn't show up scheduled to install now on Friday. Guaranteed it would show up Friday aftn so resked for hitch install at 7AM Saturday and then drive to Aurora to get trailer. Now Aurora calls and says the trailer is not available but they have one for me in Salida, an approx 3 hour drive up in the mtns from Aurora UHaul. Desperate at this point, I agree to go get it. Now for the good parts. The installation person in Colorado Springs installs the rest of the hitch EARLY Saturday morning and discounts the hitch install a little for my inconvenience. Good customer service although imagine my nervousness during the entire experience. The movers will be at my house Monday 8AM promptly and I needed this installation and trailer rental to go smoothly ahead of the moving truck showing up. I then drive up in the mountains to Salida to get the trailer and the people there could not have been nicer along with a TRAILER available for me. No discount or compensation for my inconvenience but I'm not expecting anything from UHaul. I finally get to my home Saturday aftn with a hitch and a trailer despite UHaul's causing me major inconvenience and headaches. The move proceeds smoothly and UHaul's location in Florida goes smoothly and professionally. No, I cannot recommend UHaul for your moving needs as it relates to Colorado locations. They could care less about having the customer change their schedule multiple times and drive untold hundreds of miles to get their services. No letter of apology, minor compensation for my inconvenience and major miles driven and time taken away from my move to get their services. Florida UHaul experience went well and I CAN AND DO recommend their location for their professionalism and organization.

Bill O.  |  Overall Experience 
Clasificación:
2.0

The temperature was 94 degrees in the climate controlled storage area. Too hot and humid for "climate Control". Is the a/c broken?

Renee R.  |  First Impressions 
Clasificación:
5.0

Great place, clean, lady associates were friendly and professional

Kathy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia H.  |  First Impressions 
Clasificación:
5.0

The only negative thing I have, was that I signed up for automatic payment and that did not happen. I pride myself in having a good credit rating, so to my surprise, when I got a late payment notice, I was disappointed. But getting the payment done online was easy. My over all experience was great. I would recommend this facility to anyone .

Jeff H.  |  Overall Experience 
Clasificación:
1.0

Moved out June 20th, 1 day before the free month expired. Checked out with Jerry Emanuel, said he would check the unit and send my final receipt. Now I am getting pre-lein notices. I went to the office and had them check out my unit and give me a receipt as Jerry was not there. Now I received yet another lien notice on my unit I have not been in for almost a month. Plus, the so called climate control was almost 90 degrees every day I was there. This place is a joke and would never use this or any uhaul storage facility again!

Douglas N.  |  Overall Experience 
Clasificación:
5.0

Only had one problem when a microburst lifted the roof over our unit and some things were damaged and soaked. Employees helped by giving us new boxes and moving us to a new unit. The claim process was too complicated so we didn't get any compensation.

Lorena R.  |  Overall Experience 
Clasificación:
2.0

Not a very good experience at all! My storage unit was directly in the way of incoming/outgoing truck traffic and was constantly blocked. I was wrongfully charged $120 for apparently not dropping off one of the 26 ft trucks that I rented in the wrong location...error on U-hauls part. Why in the world would I go to St Francis when my unit is here and I live in Cape Coral? The lines inside the store were horrendous! OMG...you seriously need more staff members. Your facility is GROSSLY UNDERSTAFFED. And to try and contact someone by phone????? Good luck! I moved out of the location on July 2nd, 5 days before my move out was due, and verified it with 2 staff members. Apparently was not closed out in your system and at 1 am in the morning, 10 days later, was charged a late fee and full months rent! Was attempting to load a very heavy item into a 4x8 trailer myself....not a single staff member of your facility offered to help me. A staff member from another facility just happened to arrive and saw me struggling and asked to load it for me. The only good note that I have is that most, but not all, of your staff members were friendly. Alexis was able to resolve my move out issue and corrected the error. Kudos to her! Thank you very much!

Lisa J.  |  Overall Experience 
Clasificación:
1.0

Employees parked their cars in front of my unit constantly and would have to go inside and ask them to move their car to access my unit

Dimitri L.  |  Overall Experience 
Clasificación:
5.0

I would like my $15 credit for providing a card that you can bill monthly as offered on the back of my bill. Late payment fee waived if auto pay is allowed.

lisa p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamesthomas A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Junior M.  |  Overall Experience 
Clasificación:
4.0

The staff was courteous and accommodating for my family' s needs and professional.

Mavis A.  |  Overall Experience 
Clasificación:
5.0

I believe that you have the best the general manager Jerry Emmanuel and Alicia, Steve, and others that are very kind and very cordial I been in the colonial blv. Storage changing my list unit's since 1997 I can actually write a book I can tell that your manager in all honesty is the best and excellent general manager God bless all and God bless America. I having been at allbut with there help when I pay my monthly unit's I am happy to see the excellent service that they give I hope he will stay thete until retirement if I didn't fight my cancer I can do anything thank you having good people working for the company like this thank you again.

HOPE D.  |  Overall Experience 
Clasificación:
4.0

Recent changes have made turning around large vehicles often long wait times due to traffic.

alberta f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniela c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

telsa r.  |  Overall Experience 
Clasificación:
5.0

I had made a good experience with this company.

Sam B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia V.  |  Overall Experience 
Clasificación:
5.0

Shout out to Deasia in the office, she was amazing !

JONATHAN C.  |  First Impressions 
Clasificación:
5.0

the cost savings of public storage and U-Haul is more than half.

john g.  |  Overall Experience 
Clasificación:
4.0

overall experience was very positive.

Timothy G.  |  Overall Experience 
Clasificación:
1.0

Damages to my property from water and the elements., the unit has day light coming through it and rodents. The Manager tell you one thing. and the assistant another. Only persons who seems to know whats going on is the office girls. The manager ( Jerry ) is rude and is always telling you things that are store policy after the assistant manager tells you something different. When I told them I was moving my things out and about all the damage the couldn't have cared less, no ......Thank you or I'm so sorry ! I will file a claim to the insurance company. I will not use you again or recommend you to anyone. .

terrance t.  |  Overall Experience 
Clasificación:
5.0

The girl who help me was fantastic!!!

john g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia g.  |  Overall Experience 
Clasificación:
5.0

I feel very confortable renting a storage and truck here at this facility. They are very friendly and they resolve any issues right away. I will be happy to recommend to any one.

YOLAYDA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvon S.  |  Overall Experience 
Clasificación:
4.0

I like to thank the staff at colonial U-Haul did a great job and assisting me with my purchase and helping me so that I didn't have to keep walking back and forth so I thank you

Mavis A.  |  First Impressions 
Clasificación:
5.0

Amazing security. Very nice workers. Thanks

James Roy B.  |  Overall Experience 
Clasificación:
5.0

very happy, facility was clean just the right size for all my stuff.

Raul G.  |  Overall Experience 
Clasificación:
4.0

Staff very hard to work with and absolutely unresponsive.

MARK H.  |  Overall Experience 
Clasificación:
5.0

Thank you for making the move a pleasant experience. AL

ALBERT G.  |  Overall Experience 
Clasificación:
3.0

Nice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.

Jenna J.  |  Overall Experience 
Clasificación:
5.0

Would definitely come back. 😊

Nancy C.  |  Overall Experience 
Clasificación:
5.0

Very nice and clean facility. Customer service fast and friendly.

Emmanuel N.  |  First Impressions 
Clasificación:
1.0

I used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.

Marcos A.  |  Overall Experience 
Clasificación:
5.0

Beyond helpful

Maxwell D.  |  First Impressions 
Clasificación:
5.0

The service was great!

Evatania M.  |  First Impressions 
Clasificación:
5.0

The people were very nice and all around helpful. Nice storage unit and great security. Gracias.

James Roy B.  |  First Impressions 
Clasificación:
5.0

Did have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.

brenda h.  |  First Impressions 
Clasificación:
5.0

Very helpful

leighanna r.  |  First Impressions 
Clasificación:
5.0

Yo

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and respectful.

Linda and Robert R.  |  First Impressions 
Clasificación:
4.0

Easy process

Dion T.  |  Overall Experience 
Clasificación:
5.0

Everyone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.

Douglas N.  |  Overall Experience 
Clasificación:
2.0

I keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.

power s.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.

thomas L.  |  Overall Experience 
Clasificación:
5.0

did not rent at this time. will keep in mind for future

gary h.  |  Overall Experience 
Clasificación:
5.0

Steve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.

Douglas N.  |  First Impressions 
Clasificación:
4.0

I did have trouble with wet mattress when picked it up.

Karen H.  |  Overall Experience 
Clasificación:
5.0

Reservation was easily made on the website no issues at all

Joan S.  |  First Impressions 
Clasificación:
5.0

Gracias

omar h.  |  Overall Experience 
Clasificación:
5.0

Great customer service and was in and out quick. Have used this location many times.

Paul F.  |  First Impressions 
Clasificación:
5.0

Professional nice people.

Karl O.  |  First Impressions 
Clasificación:
5.0

Good experience overall

Paula C.  |  Overall Experience 
Clasificación:
5.0

It was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.

jon w.  |  Overall Experience 
Clasificación:
5.0

Friendly,compassionate and helpful.

DENISE LYNN R.  |  First Impressions 
Clasificación:
5.0

The staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.

jon w.  |  First Impressions 
Clasificación:
5.0

Great, easy, helpful and quick

DEBRA F.  |  Overall Experience 
Clasificación:
5.0

Thanks. The cart that was available was really helpful as well

Craig K.  |  Overall Experience 
Clasificación:
5.0

The staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue

karen g.  |  Overall Experience 
Clasificación:
5.0

Very nice customer service.

JANETTE L.  |  Overall Experience 
Clasificación:
5.0

Great and facility

jeremy b.  |  Overall Experience 
Clasificación:
5.0

Great customer service, they aim to please

Rebecca T.  |  First Impressions 
Clasificación:
5.0

Place worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.

Manuel M.  |  Overall Experience 
Clasificación:
5.0

Quick and easy

Stephanie T.  |  First Impressions 
Clasificación:
5.0

Great service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.

Manuel M.  |  First Impressions 
Clasificación:
5.0

Just one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy

kendal d.  |  Overall Experience 
Clasificación:
5.0

Worked very well for me

Douglas B.  |  Overall Experience 
Clasificación:
2.0

My truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.

HENSLEY H.  |  Overall Experience 
Clasificación:
5.0

Great

Mirtha M.  |  First Impressions 
Clasificación:
5.0

U- haul is the best I give you 10 stars

Iris C.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and great customer services. The facilities is very clean.

Lawrence C.  |  First Impressions 
Clasificación:
5.0

Great service

William H.  |  First Impressions 
Clasificación:
5.0

All of the staff, every time we're fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I've already had a friend my stuff in at this uhaul.

John E.  |  Overall Experience 
Clasificación:
4.0

Everyone was efficient and courteous.

Lionel G.  |  First Impressions 
Clasificación:
4.0

Forgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.

Karen H.  |  Overall Experience 
Clasificación:
5.0

great service !

Alberto c.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them

Laurie R.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy to deal with

todd a. | Reservación
Clasificación:
5.0

Staff was always very friendly and helpful.

Keith P.  |  Overall Experience 
Clasificación:
5.0

Very quick easy return.

Karen S. | Reservación
Clasificación:
5.0

Excelente servicio y profesionalidad

Heberto B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and knowledgeable.

sharon e. | Reservación
Clasificación:
5.0

Thank you for helping me out in Al my questions

Iris C. | Reservación
Clasificación:
4.0

Facility fine. Most employees friendly.

Gale P.  |  Overall Experience 
Clasificación:
5.0

Excelente customer service. Truck windows were dirty and the truck ride was very noisy

martha m. | Reservación
Clasificación:
1.0

7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!

katherine l.  |  Overall Experience 
Clasificación:
2.0

Everything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.

Gale P. | Reservación
Clasificación:
5.0

Ninguno

Stephen W.  |  Overall Experience 
Clasificación:
3.0

Staff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.

ELIZABETH Z.  |  Overall Experience 
Clasificación:
2.0

Had the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.

Debra K.  |  Overall Experience 
Clasificación:
4.0

Professional staff and management.

John R.  |  Overall Experience 
Clasificación:
5.0

The best

Cesar R.  |  Overall Experience 
Clasificación:
5.0

none

Larry W.  |  Overall Experience 
Clasificación:
5.0

Great staff!

SUSAN B.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.

brian J.  |  Overall Experience 
Clasificación:
5.0

Only concern was the entrance gates were open at times to allow anyone to enter and leave.

EDWARD L.  |  Overall Experience 
Clasificación:
5.0

I rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.

linda b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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