Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

6200 comentarios

4457 Kernel Cir   Fort Myers, FL 33916
(East of Metro on Colonial)

(239) 274-9190

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(239) 274-9190

4457 Kernel Cir
Fort Myers, FL 33916
(East of Metro on Colonial)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

VALERIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Uhaul worked very well with me throughout the process...a bit of a co cern on return of truck, but all is well:)

TRACI A. 
Clasificación:
4.0

The floor of the trailer was very dirty.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINNAMONSHOTWELL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg D. 
Clasificación:
5.0

Excellent customer service and speed

LOGAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEAL W. 
Clasificación:
3.0

Uncertain as of this date due to the cost of my rental they quoted me one price but charge another U-Haul also gave me one location then gave me this one so until the explanation is given I will not rate fairly

JEANMARIEA S. 
Clasificación:
5.0

Very professional and helpful. I stopped by a few minutes ahead of my appointment and was taken right away with no wait. This is the second time I have used these same two locations, (in reverse order) and both times everything went great. Gracias

CHARLES M. 
Clasificación:
2.0

They could have called me to tell me that my pod was moved to a different location. We stood there waiting for someone to assist for a good 20 minutes. Hire more people perhaps.

Francine J. 
Clasificación:
5.0

You need to hire more people it's obvious, and your phone system is horrible

mike C. 
Clasificación:
2.0

Original lock was mysteriously cut off of our unit and there were no answers for us because our trailer was blocked from view on the cameras. Front desk staff was often unhelpful.

zachary A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA R. 
Clasificación:
4.0

Food containers behind drivers seat. They were very quick though so that was great. The extra help we paid for were AMAZING !!

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIUS L. 
Clasificación:
4.0

Really nothing. I went in early on a Saturday. Line was a bit long. Defeated the benefit of checking in ahead of time.

Steve D. 
Clasificación:
5.0

Very nice experience

callie S. 
Clasificación:
5.0

Only main thing to improve is an easier or simpler summary of any and all charges and if they would become settled charges or are simply pre-auths. Some of the charges are difficult to understand (like the rental rate of $79.00). That's all.

Angelique M. 
Clasificación:
2.0

I've rented quite a few times from various U-Haul locations this year and this location, by far, was the worst experience. The person at the front counter greeted me with "Reservation" and was not friendly when going through the rental process. The person he sent out to find the trailer for us sat in an air conditioned truck and let us walk all the way from the office to the back lot because we didn't know where he'd gone, then got out of the truck when we got all the way down there to tell us we needed our vehicle. After I said that we didn't know where he'd gone and had no idea where to pick up the trailer, he didn't apologize for not being more helpful. He was also abrupt about how my husband should back up so he could load the trailer onto the hitch. We had a better experience returning the trailer, however, it was a different employee who assisted. The other problem I had with this experience was that I reserved the trailer from a different location and ended up having to pick it up from a different location. I was sent a text telling me this was happening and that I would be receiving a call a few days before letting me know where to pick up the trailer. I didn't receive the call. If they did call, they didn't leave a message. I ended up having to get online to find out where to pick up the trailer. U-haul shouldn't show trailers available to reserve at locations if you ultimately can't pick the trailer up at the location. If U-haul shows a trailer available at a location, they should make every effort to move trailers around to make sure the trailer is where you reserved it or they should provide a discount on the trailer.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUFUS S. 
Clasificación:
4.0

Employees were courteous and helpful when renting and returning the truck and equipment

Kathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STALE E. 
Clasificación:
1.0

El cliente no dejó un comentario.

GETHO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORNA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARNISE P. 
Clasificación:
5.0

This location in Ft. Myers was great. The gal was efficient and she was professional. The guy that hooked the u haul up was as well. The tires were very good this time too. The last time we rented from this location, a month ago, we had a blow out on I-75. So we were happy to see the trailer was well maintained and had a good set of tires. Overall we are quite happy with this location. Thank you for asking.

DAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMIT B. 
Clasificación:
5.0

Informed this location of the leaky trailer

Linda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS V. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIZABETH T. 
Clasificación:
4.0

Location did the best they could, swamped on a May 1st Saturday and unprepared patrons to wait a little bit

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond P. 
Clasificación:
3.0

The whole process was very confusing. I could not call the location and I was told it was "because the lines were forwarded to the national number because of how busy they are on Sundays." I had to go get the dolly after I left because they didn't know in the back I needed it. There did not seem to be any coordination between the person inside and those in the back. When I returned the truck I was checked in by one of the outside staff members on Sunday, but then I was contacted on Tuesday to find out if I returned it. Only to try to contact them via phone and once again I had a long wait time. I was able to contact the location via message and it was acknowledged I returned it. Moving can be pretty crazy even in my situation where I was only moving a chair, but it doesn't help to have chaos with a place who is supposed to be helping you. There needs to be a better process and a way to contact the location even on the weekends. For the price I paid I feel it was certainly lacking, but the location was convenient so it worked.

Dianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
5.0

Phone assistance needs improvement.

YISEL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

I have no complaints, but more focus from the clerks inside would be noticed.

Everett C. 
Clasificación:
5.0

Good service

Tiffanie W. 
Clasificación:
1.0

El cliente no dejó un comentario.

TABIAS C. 
Clasificación:
3.0

More expensive than Lehigh uhaul, have rented there many times & Colonial Blvd location cost me more than twice as much. Won't go back

TY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
2.0

The desk person sent me to a back area where 2 men told me to get into the truck and move out from the bay. Told me the lights and everything was connected and said they included pads/ Pads were never given, and not only was I charged for them I was again charged on the return for the pads not being there... over $22 i paid for NOTHING. COMPLETELY UNACCEPTABLE

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
2.0

Gave my reserved vehicle to another person because I was not at the facility at the time I suggested in my reservation. I arrived 2 hours later than anticipated. No phone call to see if I was coming. Manager handled this poorly. Ended up with a larger, more expensive truck. Fix your reservation system, either charge something to reserve or call before assuming customer is a no show. Uhaul needs some Integrity.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY H. 
Clasificación:
5.0

The staff was friendly and helpful. She was quick and we were in and out in no time. The touchless pick up and easy after hours drop off were very helpful as well!

PENNY B. 
Clasificación:
5.0

Get better WiFi in Fort Myers location.

LEONARD N. 
Clasificación:
5.0

I tried to use website chat feature to verify size of ball hitch needed. never got a reply. local experience was excellent

THEODORE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon M. 
Clasificación:
5.0

The computer system crashed during one of my visits but this was not on the staff's account. They were very helpful throughout that experience.

DOLPHY C.  |  Overall Experience 
Clasificación:
5.0

Needs more staff for busy hours

JULIETTE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANKLIN H. 
Clasificación:
4.0

had to wait in line for about 20 minutes before getting checked in

Gregory M. 
Clasificación:
5.0

Keep doing what you're doing. Great staff in front and in back

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig N. 
Clasificación:
5.0

Worker awesome!!!! The only bad thing is when you try to call hard to get someone on the phone.

ANISLEY A. 
Clasificación:
5.0

I would never recomend the Warren Ohio Uhaul.?

albert L. 
Clasificación:
3.0

N/C

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russel M. 
Clasificación:
5.0

Great help

Dalton w D. 
Clasificación:
5.0

The Uhaul @ 2001 Tamiami, Naples, however, was awful. Did not have our reserved transport and seemed to care less that they screwed up our day. Used them for 2.5 years and each time they lacked any sense of customer service. Will now use the Fort Myers location.

Charles C. 
Clasificación:
1.0

Used a 4x8 trailer even though there was plenty of this trailer available on their lot they gave us the oldest piece of junk I'm sure they just wanted it off their lot he kept Specifying which trailer he wanted them to give us. When he hooked it up he checked the brake lights and turn signals but never the running lights. We were traveling from Florida to Michigan realizing we had no clearance lights we had to seek out someone to repair this problem in Georgia finding out it wasn't just a simple connection there had been a wire completely cut in half. This is totally unacceptable. In the very beginning I had requested a pick up spot near our home was informed it could be picked up there the day before get a message I have to drive considerably farther to a different location when we arrive there they don't have it sent us to an other location farther yet. I am completely disappointed and dissatisfied with my experience. I feel I should receive some type of reimbursement .

JAMESARLOND H. 
Clasificación:
5.0

Please add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.

Rasheda A.  |  First Impressions 
Clasificación:
5.0

Muy bueno Y el personal muy amables y agents grasiass

GILBERT T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Aw i thought it was a quick hook up, safe, and had no problems whatsoever.

LARRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
2.0

Signage for equipment return poor. Two entrances. Confusing. Bad access to entrance and exit with little turnaround space for trucks. They were not helpful. Got angry and dropped the trailer at front door.

TRACI P. 
Clasificación:
5.0

The only negative was truck smelled of smoke,I sprayed it and left air on outside air and it was fine. Besides that truck was great, newer model, anyone can drive them.

John L. 
Clasificación:
5.0

Personal amable

DALE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CASEY D. 
Clasificación:
1.0

I return the truck before they close and got charge 20 dollar fee like if I returned the truck after hours. Also got the truck half tank and when I returned it at same fuel level and they charger 3 gallons of fuel. All BS . Won't rent any more. Scam

Jose B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUFUS S. 
Clasificación:
4.0

Have more parking for people leaving their vehicles while using the uhaul trucks.

Deborah M. 
Clasificación:
3.0

Make sure your people rlsend confirmation emails when they comitt to doing so.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPHRUSSELL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK JOHN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
1.0

I chose to pick up online, but when I came to pick up, I had to communicate with two women who behaved awfully, they did not wear masks and came close, they just laughed at requests to leave. The next day I returned the car, and again I had to endure this horror, after following the instructions of the online return service, I had to contact your terrible employee again. I was looking for where to leave the keys, but the employees were rude to me and demanded that I show them the car again. I said that I don't want to, see for yourself, I have all the photos, to which they said that they would receive additional money from me as much as they wanted if I did not follow their personal instructions, I left the truck where I received it, in the same place, but they demanded that I ride the truck about 1000 feet and show the truck to some other employee, although I did everything according to the instructions. I will try to look for another company to rent a car.

Pavel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUDREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALENA B. 
Clasificación:
4.0

I believe if a client turns in equipment sooner than the day requested, they should receive some type of partial refund.

Baltazar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

Absolutely, the return could not have gone any smoother, very impressed. The young man that helped us was very nice.

CHARLES S. 
Clasificación:
5.0

the helpers sent (2) were great. Thank you

Vladimir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL P. 
Clasificación:
5.0

They took care of my belongings for over 3 years. Thank you for your excellent service and great facility.

Wanda N.  |  Overall Experience 
Clasificación:
5.0

Employees were very helpful and personable.

Eric L.  |  Online Move In 
Clasificación:
5.0

well maintained and professional

Brian S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
5.0

Staff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!

kathleen w.  |  First Impressions 
Clasificación:
3.0

some of my stuff got storage because you guys want me to use a effin disc lock on uhual that is easily to pick

deric R.  |  Overall Experience 
Clasificación:
4.0

All my needs were met, if I had a problem with anything someone was there to help with my concerns.

Brian H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S.  |  First Impressions 
Clasificación:
4.0

The layout of the parking area and storage area are not very friendly for a 26' uhaul. I understand that you cannot change that now but, there are trailers parked in the driving area that could be moved to help with the turning/maneuvering of a 26' uhaul.

Leslie A.  |  Overall Experience 
Clasificación:
3.0

45 minute wait to get storage area assigned and then we were assigned the wrong size unit. Had to go back and wait in line again! We got a nail in our tire and ended up having to replace the tire.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary-Jo D.  |  Overall Experience 
Clasificación:
5.0

Excellent costumer service

Abraham B.  |  Overall Experience 
Clasificación:
3.0

Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.

Beth E.  |  First Impressions 
Clasificación:
5.0

Thank you for everything.you guys were great to me

JOSE H.  |  Overall Experience 
Clasificación:
5.0

The people there were great.

Brian Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C.  |  First Impressions 
Clasificación:
5.0

Andrew was great!

Tom M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark S.  |  First Impressions 
Clasificación:
5.0

Clean and very friendly and helpful staff. Manager is doing and outstanding job.

james d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie B.  |  Overall Experience 
Clasificación:
5.0

They helped me at each step, and made a complicated day run more smoothly.

Bonnie B.  |  First Impressions 
Clasificación:
1.0

Put a lock on my storage after I paid in my name wasn't on my storage that I paid for

Tameka J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
5.0

Great communication and that’s the most important segment in the business world! 👍

Vladimir P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Yakelin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B.  |  Overall Experience 
Clasificación:
4.0

The unit had a zip tie on it when I arrived, which is fine except it was not easy to "pop off" as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.

Michelle B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

luciano g.  |  First Impressions 
Clasificación:
2.0

I wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.

Ida L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karlee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james t.  |  First Impressions 
Clasificación:
3.0

Found leaves and "garage bugs" continually being blown under the door and depositing on boxes and items inside the storage unit. My unit was 5×10 , with door the widest part so I had to bring a broom to sweep off the debris each time I came by.

FRANCES W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P.  |  First Impressions 
Clasificación:
2.0

Experienced nothing but trouble in Colorado before moving to Florida. First, the bad - reserved getting a hitch installed (in Colorado Springs, an hour away from our home) and then a 4x8 small trailer to take some personal items for our move approx 2 weeks out of our leaving Colorado. Then get a call the day before my hitch installation and they have to reschedule due to no hitch onsite. This happens on a Monday one week before we leave. Then we get a call the next day saying still no hitch and we must reschedule again. This time for Friday. But they agree to install part of the hitch assembly they do have on Wednesday and I drive 2 hours to get that done. Then we get a call saying our trailer is not available and no trailer available for the time we need on the entire front range. Time to panic. I called UHaul myself and find a bigger trailer (5x8) avail in Aurora, Co and reserve it for a Saturday after the rest of the hitch gets installed on Friday. Aurora is a 2-2.5 hour drive one way but at least it's available for Saturday. Thursday get a call from Colorado Springs and the hitch didn't show up scheduled to install now on Friday. Guaranteed it would show up Friday aftn so resked for hitch install at 7AM Saturday and then drive to Aurora to get trailer. Now Aurora calls and says the trailer is not available but they have one for me in Salida, an approx 3 hour drive up in the mtns from Aurora UHaul. Desperate at this point, I agree to go get it. Now for the good parts. The installation person in Colorado Springs installs the rest of the hitch EARLY Saturday morning and discounts the hitch install a little for my inconvenience. Good customer service although imagine my nervousness during the entire experience. The movers will be at my house Monday 8AM promptly and I needed this installation and trailer rental to go smoothly ahead of the moving truck showing up. I then drive up in the mountains to Salida to get the trailer and the people there could not have been nicer along with a TRAILER available for me. No discount or compensation for my inconvenience but I'm not expecting anything from UHaul. I finally get to my home Saturday aftn with a hitch and a trailer despite UHaul's causing me major inconvenience and headaches. The move proceeds smoothly and UHaul's location in Florida goes smoothly and professionally. No, I cannot recommend UHaul for your moving needs as it relates to Colorado locations. They could care less about having the customer change their schedule multiple times and drive untold hundreds of miles to get their services. No letter of apology, minor compensation for my inconvenience and major miles driven and time taken away from my move to get their services. Florida UHaul experience went well and I CAN AND DO recommend their location for their professionalism and organization.

Bill O.  |  Overall Experience 
Clasificación:
2.0

The temperature was 94 degrees in the climate controlled storage area. Too hot and humid for "climate Control". Is the a/c broken?

Renee R.  |  First Impressions 
Clasificación:
5.0

Great place, clean, lady associates were friendly and professional

Kathy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia H.  |  First Impressions 
Clasificación:
5.0

The only negative thing I have, was that I signed up for automatic payment and that did not happen. I pride myself in having a good credit rating, so to my surprise, when I got a late payment notice, I was disappointed. But getting the payment done online was easy. My over all experience was great. I would recommend this facility to anyone .

Jeff H.  |  Overall Experience 
Clasificación:
1.0

Moved out June 20th, 1 day before the free month expired. Checked out with Jerry Emanuel, said he would check the unit and send my final receipt. Now I am getting pre-lein notices. I went to the office and had them check out my unit and give me a receipt as Jerry was not there. Now I received yet another lien notice on my unit I have not been in for almost a month. Plus, the so called climate control was almost 90 degrees every day I was there. This place is a joke and would never use this or any uhaul storage facility again!

Douglas N.  |  Overall Experience 
Clasificación:
5.0

Only had one problem when a microburst lifted the roof over our unit and some things were damaged and soaked. Employees helped by giving us new boxes and moving us to a new unit. The claim process was too complicated so we didn't get any compensation.

Lorena R.  |  Overall Experience 
Clasificación:
2.0

Not a very good experience at all! My storage unit was directly in the way of incoming/outgoing truck traffic and was constantly blocked. I was wrongfully charged $120 for apparently not dropping off one of the 26 ft trucks that I rented in the wrong location...error on U-hauls part. Why in the world would I go to St Francis when my unit is here and I live in Cape Coral? The lines inside the store were horrendous! OMG...you seriously need more staff members. Your facility is GROSSLY UNDERSTAFFED. And to try and contact someone by phone????? Good luck! I moved out of the location on July 2nd, 5 days before my move out was due, and verified it with 2 staff members. Apparently was not closed out in your system and at 1 am in the morning, 10 days later, was charged a late fee and full months rent! Was attempting to load a very heavy item into a 4x8 trailer myself....not a single staff member of your facility offered to help me. A staff member from another facility just happened to arrive and saw me struggling and asked to load it for me. The only good note that I have is that most, but not all, of your staff members were friendly. Alexis was able to resolve my move out issue and corrected the error. Kudos to her! Thank you very much!

Lisa J.  |  Overall Experience 
Clasificación:
1.0

Employees parked their cars in front of my unit constantly and would have to go inside and ask them to move their car to access my unit

Dimitri L.  |  Overall Experience 
Clasificación:
5.0

I would like my $15 credit for providing a card that you can bill monthly as offered on the back of my bill. Late payment fee waived if auto pay is allowed.

lisa p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamesthomas A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Junior M.  |  Overall Experience 
Clasificación:
4.0

The staff was courteous and accommodating for my family' s needs and professional.

Mavis A.  |  Overall Experience 
Clasificación:
5.0

I believe that you have the best the general manager Jerry Emmanuel and Alicia, Steve, and others that are very kind and very cordial I been in the colonial blv. Storage changing my list unit's since 1997 I can actually write a book I can tell that your manager in all honesty is the best and excellent general manager God bless all and God bless America. I having been at allbut with there help when I pay my monthly unit's I am happy to see the excellent service that they give I hope he will stay thete until retirement if I didn't fight my cancer I can do anything thank you having good people working for the company like this thank you again.

HOPE D.  |  Overall Experience 
Clasificación:
4.0

Recent changes have made turning around large vehicles often long wait times due to traffic.

alberta f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniela c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

telsa r.  |  Overall Experience 
Clasificación:
5.0

I had made a good experience with this company.

Sam B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia V.  |  Overall Experience 
Clasificación:
5.0

Shout out to Deasia in the office, she was amazing !

JONATHAN C.  |  First Impressions 
Clasificación:
5.0

the cost savings of public storage and U-Haul is more than half.

john g.  |  Overall Experience 
Clasificación:
4.0

overall experience was very positive.

Timothy G.  |  Overall Experience 
Clasificación:
1.0

Damages to my property from water and the elements., the unit has day light coming through it and rodents. The Manager tell you one thing. and the assistant another. Only persons who seems to know whats going on is the office girls. The manager ( Jerry ) is rude and is always telling you things that are store policy after the assistant manager tells you something different. When I told them I was moving my things out and about all the damage the couldn't have cared less, no ......Thank you or I'm so sorry ! I will file a claim to the insurance company. I will not use you again or recommend you to anyone. .

terrance t.  |  Overall Experience 
Clasificación:
5.0

The girl who help me was fantastic!!!

john g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia g.  |  Overall Experience 
Clasificación:
5.0

I feel very confortable renting a storage and truck here at this facility. They are very friendly and they resolve any issues right away. I will be happy to recommend to any one.

YOLAYDA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvon S.  |  Overall Experience 
Clasificación:
4.0

I like to thank the staff at colonial U-Haul did a great job and assisting me with my purchase and helping me so that I didn't have to keep walking back and forth so I thank you

Mavis A.  |  First Impressions 
Clasificación:
5.0

Amazing security. Very nice workers. Thanks

James Roy B.  |  Overall Experience 
Clasificación:
5.0

very happy, facility was clean just the right size for all my stuff.

Raul G.  |  Overall Experience 
Clasificación:
4.0

Staff very hard to work with and absolutely unresponsive.

MARK H.  |  Overall Experience 
Clasificación:
5.0

Thank you for making the move a pleasant experience. AL

ALBERT G.  |  Overall Experience 
Clasificación:
3.0

Nice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.

Jenna J.  |  Overall Experience 
Clasificación:
5.0

Would definitely come back. 😊

Nancy C.  |  Overall Experience 
Clasificación:
5.0

Very nice and clean facility. Customer service fast and friendly.

Emmanuel N.  |  First Impressions 
Clasificación:
1.0

I used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.

Marcos A.  |  Overall Experience 
Clasificación:
5.0

Beyond helpful

Maxwell D.  |  First Impressions 
Clasificación:
5.0

The service was great!

Evatania M.  |  First Impressions 
Clasificación:
5.0

The people were very nice and all around helpful. Nice storage unit and great security. Gracias.

James Roy B.  |  First Impressions 
Clasificación:
5.0

Did have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.

brenda h.  |  First Impressions 
Clasificación:
5.0

Very helpful

leighanna r.  |  First Impressions 
Clasificación:
5.0

Yo

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and respectful.

Linda and Robert R.  |  First Impressions 
Clasificación:
4.0

Easy process

Dion T.  |  Overall Experience 
Clasificación:
5.0

Everyone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.

Douglas N.  |  Overall Experience 
Clasificación:
2.0

I keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.

power s.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.

thomas L.  |  Overall Experience 
Clasificación:
5.0

did not rent at this time. will keep in mind for future

gary h.  |  Overall Experience 
Clasificación:
5.0

Steve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.

Douglas N.  |  First Impressions 
Clasificación:
4.0

I did have trouble with wet mattress when picked it up.

Karen H.  |  Overall Experience 
Clasificación:
5.0

Reservation was easily made on the website no issues at all

Joan S.  |  First Impressions 
Clasificación:
5.0

Gracias

omar h.  |  Overall Experience 
Clasificación:
5.0

Great customer service and was in and out quick. Have used this location many times.

Paul F.  |  First Impressions 
Clasificación:
5.0

Professional nice people.

Karl O.  |  First Impressions 
Clasificación:
5.0

Good experience overall

Paula C.  |  Overall Experience 
Clasificación:
5.0

It was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.

jon w.  |  Overall Experience 
Clasificación:
5.0

Friendly,compassionate and helpful.

DENISE LYNN R.  |  First Impressions 
Clasificación:
5.0

The staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.

jon w.  |  First Impressions 
Clasificación:
5.0

Great, easy, helpful and quick

DEBRA F.  |  Overall Experience 
Clasificación:
5.0

Thanks. The cart that was available was really helpful as well

Craig K.  |  Overall Experience 
Clasificación:
5.0

The staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue

karen g.  |  Overall Experience 
Clasificación:
5.0

Very nice customer service.

JANETTE L.  |  Overall Experience 
Clasificación:
5.0

Great and facility

jeremy b.  |  Overall Experience 
Clasificación:
5.0

Great customer service, they aim to please

Rebecca T.  |  First Impressions 
Clasificación:
5.0

Place worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.

Manuel M.  |  Overall Experience 
Clasificación:
5.0

Quick and easy

Stephanie T.  |  First Impressions 
Clasificación:
5.0

Great service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.

Manuel M.  |  First Impressions 
Clasificación:
5.0

Just one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy

kendal d.  |  Overall Experience 
Clasificación:
5.0

Worked very well for me

Douglas B.  |  Overall Experience 
Clasificación:
2.0

My truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.

HENSLEY H.  |  Overall Experience 
Clasificación:
5.0

Great

Mirtha M.  |  First Impressions 
Clasificación:
5.0

U- haul is the best I give you 10 stars

Iris C.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and great customer services. The facilities is very clean.

Lawrence C.  |  First Impressions 
Clasificación:
5.0

Great service

William H.  |  First Impressions 
Clasificación:
5.0

All of the staff, every time we're fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I've already had a friend my stuff in at this uhaul.

John E.  |  Overall Experience 
Clasificación:
4.0

Everyone was efficient and courteous.

Lionel G.  |  First Impressions 
Clasificación:
4.0

Forgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.

Karen H.  |  Overall Experience 
Clasificación:
5.0

great service !

Alberto c.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them

Laurie R.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy to deal with

todd a. | Reservación
Clasificación:
5.0

Staff was always very friendly and helpful.

Keith P.  |  Overall Experience 
Clasificación:
5.0

Very quick easy return.

Karen S. | Reservación
Clasificación:
5.0

Excelente servicio y profesionalidad

Heberto B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and knowledgeable.

sharon e. | Reservación
Clasificación:
5.0

Thank you for helping me out in Al my questions

Iris C. | Reservación
Clasificación:
4.0

Facility fine. Most employees friendly.

Gale P.  |  Overall Experience 
Clasificación:
5.0

Excelente customer service. Truck windows were dirty and the truck ride was very noisy

martha m. | Reservación
Clasificación:
1.0

7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!

katherine l.  |  Overall Experience 
Clasificación:
2.0

Everything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.

Gale P. | Reservación
Clasificación:
5.0

Ninguno

Stephen W.  |  Overall Experience 
Clasificación:
3.0

Staff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.

ELIZABETH Z.  |  Overall Experience 
Clasificación:
2.0

Had the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.

Debra K.  |  Overall Experience 
Clasificación:
4.0

Professional staff and management.

John R.  |  Overall Experience 
Clasificación:
5.0

The best

Cesar R.  |  Overall Experience 
Clasificación:
5.0

none

Larry W.  |  Overall Experience 
Clasificación:
5.0

Great staff!

SUSAN B.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.

brian J.  |  Overall Experience 
Clasificación:
5.0

Only concern was the entrance gates were open at times to allow anyone to enter and leave.

EDWARD L.  |  Overall Experience 
Clasificación:
5.0

I rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.

linda b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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