Comentarios de los clientes para U-Haul Moving & Storage at Colonial Blvd

Pick up here was easy and quick. I have picked up at another location previously and it always took longer than would be expected. This location was so incredibly quick. And the service rep was so friendly.

I hate calling a local number that is answered by a call center.

Amazing

My email confirmation had me dropping the U-Haul off at the wrong place I went back in and asked them to change it they said it was not necessary I could drop it off anywhere. This was not true and I was only allowed to drop it off far from my home. Also the equipment had an issue the windshield wiper blew off in middle of a rainstorm.

Very helpful and quick! Thank you for the great service here!!

A quick power wash of equipment on inside and outside woudl be nice

Tires were severely underinflated. Otherwise, the vehicle was clean. Also, would have been nice to have a sticker on the dash or someone explain how to turn the passenger air bags on.

I was doing an after hours drop and the app refused to work. I was going to have a $20 fee for not filling out return on line. I tried for half an hour in the dark to do the mobile return before giving up. My location setting was on, I was using a new phone (my hubby's didn't work either) and I was using their wifi!!! What a money grab!! You can't use the mobile return but we'll charge u twenty bucks! I called them and wasn't charged for it.

the staff were helpful and friendly so there is no need for improvement there. the truck was a little rough but i am sure it has been rented often

Thanks

Great guy working at desk super helpful

Not a thing

Prices are much higher than competitors. Only reason I went with uhaul was they had the truck size I needed in the time frame... Otherwise I would have gone with Penske, because they were over $200 cheaper for same size...

Excellent costumer service

Employees are rude lazy and they rather be on their phone.

Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.

Thank you for everything.you guys were great to me

The girl who checked me out was rude and told me i was wrong over and over, when in fact, she had no idea what she was doing. She couldn't read the screen and i saw in a reflection on her glasses she was texting her friend, not working while i say there. Wasted over 10 minutes sitting there while she had to ask for help. As someone who worked for enterprise truck rental, i understand the frustration, but taking it out on a customer was beyond outrageous. I would NEVER rent from uhaul again and i will be sure to let others know as well.

Customer service was poor and truck didn't have a working AC.

I believe the general manager handled our contract, he was great, experienced, fast, and friendly. The team outside was also great as well.

1. Appliance dolly strap was to short. Looked as if strap had been cut. Used ratchet straps to make it work. 2. Truck had no ramp. No where was it noted that it didnt. Why rent an Appliance dolly if no ramp to load? Ended up walking fridge 1/2 down the road to my house. Very disappointed.

truck drove terrible--way out of alignment

Staff was friendly and got me around the PAINFUL process of completing a rental on U-Haul's poorly designed iOS app. The app stalled at too many points without clear explanation. Staff at this location fixed all and got me out the door and into my rental and welcomed me back after quickly and efficiently. I will use this location again because of the good folks who helped me today.

Friendly and helpful staff.

Fastest service I have ever seen. A Hertz car drop off experience. Very friendly. I should have tipped them.

Rude, indifferent employees. Did not say a word to me as he unhooked trailer, grunted when I asked for a receipt, I left with no receipt.

Very friendly and helpful staff

Clean the windshield

Easy and painless. Walked in, did the info thing, went to the yard and hooked up. 400 miles later I returned and smiled that the 57 Chevy had been moved to my garage

I rent a dolly to tow a car everything was good but I recommend to put grease or W-D40 to the ratchets they are little hard ...

Customer service was fantastic! The girl that helped me was nothing short of amazing. The truck drove like complete crap. When you hit the brake the transmission downshifts and it sounds like you dropped half the engine in the road. Truck has NOT been maintained well, at. Obviously whomever drives it on the lot (uhaul employees) needs their head examined.

It's a good spot, just very crowded lot when I returned the trailer. Seems like it was a warehouse of sorts, just can be more organized. Great people, they were very nice.

Everything went as planned. I was very pleased with the entire process.Tracey Hill Diven did an outstanding job of helping to coordinate and set up our rental agreement.

Second time renting from them.👍👍 up!

The people there were great.

the girls at that office were great, knowledgeable, and helpful i would recommend u haul and have any time thank you for everything.

This van needed an oil change... otherwise we had no issues ... the truck we rented the day b4 had transmission issues sooo ... while we know it's a busy season maintenance is important

Excellent Service, super recommended!

Stephan and all of the staff at this location went above and beyond , consistently In helping me with my rental reservation. Stephan took the time to explain my contract and go over every detail of my bill with me to ensure everything was correctly charged. The customer service I received was exceptional especially with the holidays and everything going on with Covid. I would definitely recommend this store to my friends and family

I was pleasantly surprised how easy it was to rent the vehicle and return.

Checkout was terrible when I returned the vehicle ! Associate had a very cold attitude and basically Not Friendly !!!!!

Very Friendly... quick service...Thank you!!

The business and staff was great. The only issue I had was that the truck radio was stuck ON and inoperable. Could not shut, lower or change what I heard. So I had to listen to loud static the entire time. Sounds trivial but it was very annoying.

I'm not going to pay twice what I agreed to.

The door on the truck got stuck repeatedly, and while the service inside the building was friendly, the employees awaiting the return of the truck out back couldn't have been more unconcerned and unfriendly. He never looked up from his phone and only replied in one word answers.

The pick up location was great, however, this was not the original location selected when leasing the truck, I had to Uber to this new location.... the U-haul guarantee is crap

The radio was broke and stuck on so we had to listen to loud music during the 30 minutes drive. Suggest getting the radio fixed. It would not shut off, volume and channel did not work. Nothing worked on the radio.

The worse customer service i ever had at a unhaul. I asked for a manager after issues with amount of gas and the guy laugh at me. I would not recommend going there to rent anything until they get handle on there employees.

Fast and easy. Fellow that assisted me was not happy. Hope his day improves.

Truck number was also given to another customer so a slight problem getting that sorted out. Customer service people handled it well

The location was fine however my issue is that my original reservation was made for a different location which was closer to my destination. There was zero communication telling me this until I opened my reservation on my way to pick up my truck. I understand it gets busy but my reservation was made a week prior to my reservation and it's disappointing. When I called the customer service number the lady was emotionless. Her response was yea then she sat there. She offered no solution I had to ask for more miles since the location was so much further than both destinations. Then when I got to the pick up location the employee told me I was lucky to even get a truck. That I placed a week prior. It was frustrating.

Yall guys rock!

Worst customer service ever

Andrew was great!

Clean and very friendly and helpful staff. Manager is doing and outstanding job.

They helped me at each step, and made a complicated day run more smoothly.

Put a lock on my storage after I paid in my name wasn't on my storage that I paid for

Great communication and that’s the most important segment in the business world! 👍

The unit had a zip tie on it when I arrived, which is fine except it was not easy to “pop off” as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.

I wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.

Found leaves and "garage bugs" continually being blown under the door and depositing on boxes and items inside the storage unit. My unit was 5×10 , with door the widest part so I had to bring a broom to sweep off the debris each time I came by.

Experienced nothing but trouble in Colorado before moving to Florida. First, the bad - reserved getting a hitch installed (in Colorado Springs, an hour away from our home) and then a 4x8 small trailer to take some personal items for our move approx 2 weeks out of our leaving Colorado. Then get a call the day before my hitch installation and they have to reschedule due to no hitch onsite. This happens on a Monday one week before we leave. Then we get a call the next day saying still no hitch and we must reschedule again. This time for Friday. But they agree to install part of the hitch assembly they do have on Wednesday and I drive 2 hours to get that done. Then we get a call saying our trailer is not available and no trailer available for the time we need on the entire front range. Time to panic. I called UHaul myself and find a bigger trailer (5x8) avail in Aurora, Co and reserve it for a Saturday after the rest of the hitch gets installed on Friday. Aurora is a 2-2.5 hour drive one way but at least it's available for Saturday. Thursday get a call from Colorado Springs and the hitch didn't show up scheduled to install now on Friday. Guaranteed it would show up Friday aftn so resked for hitch install at 7AM Saturday and then drive to Aurora to get trailer. Now Aurora calls and says the trailer is not available but they have one for me in Salida, an approx 3 hour drive up in the mtns from Aurora UHaul. Desperate at this point, I agree to go get it. Now for the good parts. The installation person in Colorado Springs installs the rest of the hitch EARLY Saturday morning and discounts the hitch install a little for my inconvenience. Good customer service although imagine my nervousness during the entire experience. The movers will be at my house Monday 8AM promptly and I needed this installation and trailer rental to go smoothly ahead of the moving truck showing up. I then drive up in the mountains to Salida to get the trailer and the people there could not have been nicer along with a TRAILER available for me. No discount or compensation for my inconvenience but I'm not expecting anything from UHaul. I finally get to my home Saturday aftn with a hitch and a trailer despite UHaul's causing me major inconvenience and headaches. The move proceeds smoothly and UHaul's location in Florida goes smoothly and professionally. No, I cannot recommend UHaul for your moving needs as it relates to Colorado locations. They could care less about having the customer change their schedule multiple times and drive untold hundreds of miles to get their services. No letter of apology, minor compensation for my inconvenience and major miles driven and time taken away from my move to get their services. Florida UHaul experience went well and I CAN AND DO recommend their location for their professionalism and organization.

The temperature was 94 degrees in the climate controlled storage area. Too hot and humid for "climate Control". Is the a/c broken?

Great place, clean, lady associates were friendly and professional

The only negative thing I have, was that I signed up for automatic payment and that did not happen. I pride myself in having a good credit rating, so to my surprise, when I got a late payment notice, I was disappointed. But getting the payment done online was easy. My over all experience was great. I would recommend this facility to anyone .

Moved out June 20th, 1 day before the free month expired. Checked out with Jerry Emanuel, said he would check the unit and send my final receipt. Now I am getting pre-lein notices. I went to the office and had them check out my unit and give me a receipt as Jerry was not there. Now I received yet another lien notice on my unit I have not been in for almost a month. Plus, the so called climate control was almost 90 degrees every day I was there. This place is a joke and would never use this or any uhaul storage facility again!

Only had one problem when a microburst lifted the roof over our unit and some things were damaged and soaked. Employees helped by giving us new boxes and moving us to a new unit. The claim process was too complicated so we didn’t get any compensation.

Not a very good experience at all! My storage unit was directly in the way of incoming/outgoing truck traffic and was constantly blocked. I was wrongfully charged $120 for apparently not dropping off one of the 26 ft trucks that I rented in the wrong location...error on U-hauls part. Why in the world would I go to St Francis when my unit is here and I live in Cape Coral? The lines inside the store were horrendous! OMG...you seriously need more staff members. Your facility is GROSSLY UNDERSTAFFED. And to try and contact someone by phone????? Good luck! I moved out of the location on July 2nd, 5 days before my move out was due, and verified it with 2 staff members. Apparently was not closed out in your system and at 1 am in the morning, 10 days later, was charged a late fee and full months rent! Was attempting to load a very heavy item into a 4x8 trailer myself....not a single staff member of your facility offered to help me. A staff member from another facility just happened to arrive and saw me struggling and asked to load it for me. The only good note that I have is that most, but not all, of your staff members were friendly. Alexis was able to resolve my move out issue and corrected the error. Kudos to her! Thank you very much!

Employees parked their cars in front of my unit constantly and would have to go inside and ask them to move their car to access my unit

I would like my $15 credit for providing a card that you can bill monthly as offered on the back of my bill. Late payment fee waived if auto pay is allowed.

The staff was courteous and accommodating for my family' s needs and professional.

I believe that you have the best the general manager Jerry Emmanuel and Alicia, Steve, and others that are very kind and very cordial I been in the colonial blv. Storage changing my list unit's since 1997 I can actually write a book I can tell that your manager in all honesty is the best and excellent general manager God bless all and God bless America. I having been at allbut with there help when I pay my monthly unit's I am happy to see the excellent service that they give I hope he will stay thete until retirement if I didn't fight my cancer I can do anything thank you having good people working for the company like this thank you again.

Recent changes have made turning around large vehicles often long wait times due to traffic.

I had made a good experience with this company.

Shout out to Deasia in the office, she was amazing !

the cost savings of public storage and U-Haul is more than half.

overall experience was very positive.

Damages to my property from water and the elements., the unit has day light coming through it and rodents. The Manager tell you one thing. and the assistant another. Only persons who seems to know whats going on is the office girls. The manager ( Jerry ) is rude and is always telling you things that are store policy after the assistant manager tells you something different. When I told them I was moving my things out and about all the damage the couldn't have cared less, no ......Thank you or I'm so sorry ! I will file a claim to the insurance company. I will not use you again or recommend you to anyone. .

The girl who help me was fantastic!!!

I feel very confortable renting a storage and truck here at this facility. They are very friendly and they resolve any issues right away. I will be happy to recommend to any one.

I like to thank the staff at colonial U-Haul did a great job and assisting me with my purchase and helping me so that I didn't have to keep walking back and forth so I thank you

Amazing security. Very nice workers. Thanks

very happy, facility was clean just the right size for all my stuff.

Staff very hard to work with and absolutely unresponsive.

Thank you for making the move a pleasant experience. AL

Nice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.

Would definitely come back. 😊

Very nice and clean facility. Customer service fast and friendly.

I used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.

Beyond helpful

The service was great!

The people were very nice and all around helpful. Nice storage unit and great security. Thank you.

Did have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.

Very helpful

I

They were very helpful and respectful.

Easy process

Everyone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.

I keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.

Thank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.

did not rent at this time. will keep in mind for future

Steve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.

I did have trouble with wet mattress when picked it up.

Reservation was easily made on the website no issues at all

Thank you

Great customer service and was in and out quick. Have used this location many times.

Professional nice people.

Good experience overall

It was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.

Friendly,compassionate and helpful.

The staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.

Great, easy, helpful and quick

Thanks. The cart that was available was really helpful as well

The staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue

Very nice customer service.

Great and facility

Great customer service, they aim to please

Place worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.

Quick and easy

Great service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.

Just one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy

Worked very well for me

My truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.

Great

U- haul is the best I give you 10 stars

The staff is friendly and great customer services. The facilities is very clean.

Great service

All of the staff, every time we’re fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I’ve already had a friend my stuff in at this uhaul.

Everyone was efficient and courteous.

Forgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.

great service !

Very nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them

Very friendly and easy to deal with

Staff was always very friendly and helpful.

Very quick easy return.

Excelente servicio y profesionalidad

Very helpful and knowledgeable.

Thank you for helping me out in Al my questions

Facility fine. Most employees friendly.

Excelente customer service. Truck windows were dirty and the truck ride was very noisy

7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!

Everything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.

None

Staff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.

Had the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.

Professional staff and management.

The best

none

Great staff!

Staff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.

Only concern was the entrance gates were open at times to allow anyone to enter and leave.

I rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.