Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

7,632 comentarios

4457 Kernel Cir   Fort Myers, FL 33916
(East of Metro on Colonial)

(239) 274-9190

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(239) 274-9190

4457 Kernel Cir
Fort Myers, FL 33916
(East of Metro on Colonial)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I was a few minutes late for my appointment. I called several times to let them know I would be late, but no one answered the phone. When I arrived and told them I had an appointment, I was chastised for being late. There where 3 obvious counter workers when I arrived. They chatted for a while with customer waiting. Then 2 left for the day. After waiting for about 10 more minutes, I noticed a counter employee on the other side of a display talking on the phone. After she got of the phone, she took a customer that just walked into the facility. When she finally waited on me, it was hard to understand her because she had a mouth full of piercings and had trouble talking. She was slow, didn't want to be there, and kept referring to me as honey, or sweetheart and love. It was my worst retail experience in years.

charles R. 
Clasificación:
4.0

El cliente no dejó un comentario.

odilia g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuri M. 
Clasificación:
5.0

Gracias

Glenn B. 
Clasificación:
5.0

The only thing I would consider can be improved is the wheels may need balancing. At 35 and 60 mph it bounces like a horse. This made me worry as I didn't want my furniture to suffer. All else was great.

Elliott L. 
Clasificación:
2.0

The trucks we severely damaged upon rental. My friend and I rented two cargo vans, my friends van had missing paneling, dents. My van was dirty with stains on seats and sticky pots on the dash and drivers door. The cover for the gas tank was torn off so the hole for the gas to be put in was exposed.

Rachel C. 
Clasificación:
5.0

Thanks for the professionalism

ALBERT F. 
Clasificación:
5.0

Very friendly and helpful.

Susan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

sal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heribert S. 
Clasificación:
5.0

Had great customer service and the process was simple and fast. Loved the self drop-off option.

Steven C. 
Clasificación:
4.0

When I made the reservation, it told me a pick up location that I confirmed with but it wasn't until I got there at my reserved time and logged in that it showed the correct address which was 20 minutes away! Wasted almost an hour because the wrong address was confirmed. Other than that, the Uhaul was clean and great!

Tianna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zully A.  |  Overall Experience 
Clasificación:
5.0

The trucks all look the same, I had to try the keys to find my truck. The keychain had a truck # on it but that was inside the truck. It would have been easier if it had the license plate number on the keychain.

Adam S. 
Clasificación:
5.0

clean and friendly

Reinaldo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S. 
Clasificación:
3.0

I WAS OVERCHARGED BY 40 MILES!!!!!!

Deborah L. 
Clasificación:
3.0

El cliente no dejó un comentario.

benekshia l.  |  First Impressions 
Clasificación:
1.0

This was the worst experience I have ever had with a company in my entire life. I am still waiting on a call from Customer Service as your company literally ruined every aspect of my move. 518-698-6362

Ryan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marie F. 
Clasificación:
5.0

I had extra furniture pads. Since my daughter was renting a UHaul truck, I let her have the additional pads.

Z C. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
4.0

Overall a successful process without significant disruption or delay. My goods arrived as packed, without damage. Communications between the Uhaul branches (origin/destination) were not always clear or efficient, however, my personal communications with them were always helpful, positive.

Frank R. 
Clasificación:
1.0

They charged me a return fee on a trailer I rented from the same location. REALLY????? Even brought it back early. AND I also reserved a hand truck that wasn't there. My reservation was 3 weeks in advance.. RIP OFFS

Louise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
4.0

I dropped off after hours

SHAUN H. 
Clasificación:
4.0

Fix the trucks before renting out and if someone shows you it's broken exchange it out for another truck. Driving 50 miles with the door open cause it's broken and full of my stuff in a thunder storm during a downpour.

Stephanie M. 
Clasificación:
1.0

The incompetence is ramp it at that facility they charge me for a month that they should know and then she said she would remove the charge and then instead of removing the charge she charged me again they have a bunch of incompetent people working there would never recommend that place to anybody

Richard L. 
Clasificación:
1.0

Person checking me in was inexperienced and rude. Manager was rude. Every time I asked the question they acted like I was inconveniencing them. Had a problem running my card for two items I purchased, when I told him forget it the girl at the computer said “ i'm not trying to void this transaction, it's a lot of work for me and then proceeded to charge my card anyway“ I politely told her that that is her job and her answer was “ Yeah, there are a lot of things out of my job” with the manager sitting right there watching. Also, I made the reservation at least a week in advance, I needed an appliance dolly, and when I got there they told me “ sorry, we are all out, nothing we could do“ upon returning the truck, I was rushed out. I asked if they wanted to check to make sure I returned all 12 moving blankets, that they did. however, when I asked them to confirm mileage and gas, they only told me I was golden, would not check and just rushed me out. I have always had a pleasant experience, I never use any other rental company except U-Haul, however, this experience was beyond bad, their attitudes were bad, no customer service skills whatsoever! Whenever I write a review I go out of my way to find the positive, always happy to give a good review, sadly there was nothing good about this experience. I may rent U-Haul again, but I will never return to that location, never!

William M. 
Clasificación:
5.0

Website to return equipment sucks

Robert K. 
Clasificación:
5.0

Great rental experience at U-Haul. The trailer was ready when requested and they helped hitch it to our car. I would definitely rent from them again.

Jennifer T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Landon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna S. 
Clasificación:
5.0

The check in person was swift and efficient.Great!

Melony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson A. 
Clasificación:
2.0

The people I talked to in person were great. They helped me when I had a question before I returned the truck. But when we arrived before the closing time they were already gone and the store locked up tight. On top of that, after paying over $4,000 to rent a truck that was only $1,800 3 weeks earlier for the same trip, I was charged a $25 cleaning fee when I returned the truck in the exact same condition it was given to me in...blankets all over the back of the truck...

William V. 
Clasificación:
4.0

Friendly and fast.

Ibis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
1.0

Drove truck 29 miles (pictures taken for proof). Truck gets min of 15 mpg. So I used roughly 2 gallons. I put 5 gallons into it before it was returned. Gas gage in exactly the same spot upon return. Yet they charged me $45 for 3 gallon of gas!! UHaul corporate refunded me my $45 when I showed them the proof in pictures. This store rips people off by lying about fuel levels. Plus truck reeked of cigarettes.

Joy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Drivers for both delivery/pickup in Marco Island, Florida and Martinez, CA represented Uhaul with “FIVE STARS “!! “Great Representation”!! Lee Bartok 8-5-22

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yunior M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

The gas was marked wrong on the page

MARIA G. 
Clasificación:
3.0

Check equipment on rentals. The ramp on our truck was very difficult to use.

Sandra S. 
Clasificación:
5.0

Very helpful staff on site at all levels U-All at Uhaul get my thanks

Patrick K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleandry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYDEE R. 
Clasificación:
2.0

The service at the counter was beyond slow. It was ridiculous! The poor girl that waited on us was on her second day at the job and had no idea what she was doing! Why was she not trained before being thrown into the job with no clue what to do?! The U-Haul truck was good. No problems there. But super disappointed in the inefficient service at check in. People moving have deadlines and time schedules they need to meet. We can't be standing in line for an hour!

Melissa S. 
Clasificación:
1.0

Have things clearly marked. When under construction have a sign that says open for business. Have something aside from a field to park the vehicle.

Jeffrey W. 
Clasificación:
2.0

The online check in was cumbersome. We rented dollies which were not in the truck but we still got charged. Staff were not pleasant or helpful.

Glenn H. 
Clasificación:
5.0

Good Staff Very Helpful !

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
3.0

Vehicle was old, burned fuel bad. Transmission kept switching gears. I only picked up a bed with it so it wasn't under load

Jeffrey S. 
Clasificación:
3.0

Stay away from any and all locations that require any use of a mobile app to **verify** your good behavior when returning a rented van!

ROY V. 
Clasificación:
5.0

Very nice. Yard tech was helpful, quick and thorough. Excellent job.

Craig E. 
Clasificación:
1.0

the truck was the worst vehicle i have ever driven. the front end shook at times. the steering wheel could turn 90 degrees before the wheels actually started to turn. no cruise control. no usb ports. the truck was so loud inside driving it would give me a headache and was unable to even talk to someone. the trailer lights stopped working half way through the 1100 mile drive. this was a long haul one way move and i was miserable. i have driven many uhauls and this was absolutely the worst one. border line unsafe. had it not been for the tight timeline i would have returned truck and trailer and went with competitor.

Timothy A. 
Clasificación:
2.0

long wait. doors closed. 5 people behind counter and the dumbest one working

Lawrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

Deliver when promised. Had to pay extra night lodging expenses

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L.  |  First Impressions 
Clasificación:
3.0

There was one person working the desk while other employees walked around not helping the line of that was 4 groups deep. Then someone called them with questions and the person on the desk answered it while helping someone talked for a moment and placed them on hold. Once they were done with the person in front of them they went back to the phone and told the 3 groups in the line she would be with us soon this person had been on hold for ages. The whole line had been there before the call.

john M. 
Clasificación:
1.0

What a disaster. I reserved the truck in east Naples, got there at opening and they told me they sent a text changing the location. They did but with the same address in east Naples (check your records). So i had to drive 45 min to fort myers where i waited in line behind 16 people. They will not let the customer put the tow dolly on an empty truck. They said I am not allowed to remove the tow doll, what? How the hell do I load and unload the truck??? Plain STUPID! So i had to come back the next morning to put the dolly on. And there was no one available to help me load the car! I'm a CEO of a $700M company and I promise to share.my experience with everyone! You put me 4 hours behind in 98 D heat. Penskey, budget or ill have the movers do it. Oh and on top of everything your staff in Fort myers has a terrible attitude. One more little tidbit, I can't take the tow dolly off but your staff on both ends of the trip couldn't lift it, but no liability there! You redefine stupid!

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel B. 
Clasificación:
5.0

Even was good with the truck except the floor in bed of the truck kept lifting up causing me and my help to trip and stumble it was a Harzarous problem for us. It wouldn't stay down Thank you

willie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda O. 
Clasificación:
3.0

I asked if there was a lock in the unit and she said no you need to buy one. Then I got to the unit and there was a lock.

Sherry C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C. 
Clasificación:
2.0

Strange Day at U Haul. The counter person and vehicle prep guy got into an argument due to double booking vehicles. At the end of the day when I went to return my vehicle your employee was asleep in the first return vehicle with the engine running. I notified another employee who woke him up, but he went back to sleep. The second employee went inside and brought 2 guys out. 1 checked me out and the second checked on your sleeping employee.

Sean P. 
Clasificación:
5.0

No issues..all was and went well

PABLO C.  |  Overall Experience 
Clasificación:
3.0

Service person who hooks up trailers not friendly or courteous.

Paul J. 
Clasificación:
5.0

Gracias

Maria D. 
Clasificación:
4.0

Excellent experience. Equipment was as advertised, clean, and ready. Checkout/contracting was simple. One point on the specific truck I rented: The front passenger-side tire did not have a lot of tread. Should be replaced soon.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasmin W. 
Clasificación:
5.0

Fantastic customer service and very easy to do business with

STEVE T. 
Clasificación:
5.0

Overall roadside assistance sucks nothing to do with the location just the roadside assistance

Troy M. 
Clasificación:
5.0

Very nice people, organized. No complaints.

Debra L. 
Clasificación:
1.0

The Equipment was checking out to much

luckson J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia G. 
Clasificación:
4.0

everything was in great shape! Communication w Uhaul was problematic and confusing. More/better infrastructure on that side would be great.

Tim F. 
Clasificación:
2.0

Walked in and there were four people behind the counter. Only one was taking care of customers. There was one person in front of me and it took over 15 minutes. The other three behind counter just talked and spent time in their phones while I stood there. Did I mention I filled everything out online two nights before… Why fill out everything online ahead of time because when you come in you have to do everything all over again? Waste of time. Not efficient.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena K. 
Clasificación:
5.0

The guys outside in the return area were super helpful and kind, good people.

Kendall L. 
Clasificación:
2.0

They change location on us that morning and we had a very long wait because they had only one person and finally when we got our truck check engine light was on so we had to wait for a replacement.

Paul B. 
Clasificación:
5.0

On a Saturday morning, have 2 people signing people in and getting their rentals. The poor girl working had about 10 people in line to get rentals, and a customer that kept calling, she was so calm to him and told him how busy she was and the only one at the counter, a manager would be calling him back shortly due to the issue he had, and he would call right back, she calmly answered and told him the same thing, he called non stop the hole 35 to 40 minutes I was there. I felt so bad for her!

Joseph G. 
Clasificación:
5.0

Except being charged for an extra day

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

Very helpful and nice staff

James P.  |  First Impressions 
Clasificación:
5.0

Continue the good work.

ERMA N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Nice team. Thanks

Felix C. 
Clasificación:
5.0

The uhaul dome light was hanging out and there was a peice on the side of the window flapping as we were driving. All staff was awesome the uhaul just needed some work done lol

Shelly P. 
Clasificación:
1.0

Never ever use Uhaul again. Ever. Ever.

Crystal B. 
Clasificación:
4.0

The only issue but was a big factor is the units are so close to each other we couldn't exit dines there were 5 cars right at the entrance / exit that were blocking everything! Should be enough space for trucks on both sides and a lane to pass or have different exits set up. This was VERY frustrating. The staff was wonderful!!!!!

Christine M.  |  Overall Experience 
Clasificación:
2.0

The woman who took care of me was rude without customer service criteria.

FRANKLIN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany R.  |  Overall Experience 
Clasificación:
5.0

They actually saved us from a uhual scheduling error. U haul had scheduled a storage facility for us. When we arrived at the other facility they said they dont store . They facility gave us a unit without being reserved. It saved us alot of frustration.

Dwayne L.  |  Overall Experience 
Clasificación:
5.0

Muy buena

Lazaro B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BUBBER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody M.  |  Overall Experience 
Clasificación:
1.0

Hi my deposit I not take she not payment my two week of deposit that not good the u- hual own me two week thank

EDWIN C.  |  Overall Experience 
Clasificación:
5.0

Gracias

Luis M.  |  Overall Experience 
Clasificación:
1.0

There was a hole in storage unit #126, van body style at the Kernel Circle location in Fort Myers. Went to move out the other day and a bunch of my items were wet. Not happy.

Christopher D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDSAY K.  |  Overall Experience 
Clasificación:
5.0

Delila was outstanding on the phone and in person. She is an exceptional employee and customer service she provided exceeded my expectations.

Gulf Place 1&2 C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlet A.  |  First Impressions 
Clasificación:
4.0

None necessary at this time.

RONALDO S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark L.  |  Overall Experience 
Clasificación:
5.0

Everything was great. I made an early morning visit and the lights in my unit were not working. The unit next to me did work. If you could check that it would be great. Gracias.

David Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M.  |  First Impressions 
Clasificación:
5.0

Wish I had moved closer rather than further. This is a very well run center. One of the company's best. They all deserve a raise

Sheila G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joveda d.  |  Overall Experience 
Clasificación:
5.0

This location has the most awesome office staff. Extremely friendly and understanding. I have worked with Zola on multiple truck rentals and storage. A class A professional. I highly recommend !!!!

LAURIE A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

bob r.  |  First Impressions 
Clasificación:
1.0

1. Very difficult to access the space because of layout and rental vehicles/gate. 2. I was assigned 2 different spaces that were already occupied. The computer information did not match the reality of availability. Both times I unloaded and moved many boxes to both occupied spaces, and had to move/reload. 3. The whole experience was bad so I canceled my reservation and asked to be refunded all money and did not rent the space. You really need to have phones in the units to communicate with the staff up front. It was very difficult to exit the gates and navigate around the congested footprint of the facility every time the units were not available. The whole experience was beyond frustrating .

Alisa D.  |  First Impressions 
Clasificación:
4.0

Staff interaction was positive and helpful. Storage unit clean and accessible. Security seemed good with card key access in and out. My only complaint regards getting a human on the phone from out of state. Was not always able to use online communication to achieve desired outcome.

Marty T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAIRE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M.  |  Overall Experience 
Clasificación:
5.0

I would like to take the time to thank everyone for being so good to me.Zola was extremely helpful she definitely went above and beyond to help me with all of her might and for that I'm very grateful.Thank you

Crystal C.  |  Overall Experience 
Clasificación:
4.0

It was convenient until I moved to Cape Coral or outside still have my spot there and was very affordable I'm sorry I moved out

michael v.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ruby R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marco L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoff H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco o.  |  Overall Experience 
Clasificación:
3.0

Fix front gate code. Buttons are in gibberish. Looked Arabic . Please fix asap

ALEXANDER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S.  |  Overall Experience 
Clasificación:
1.0

My parents moved into the storage facility today, Jan 11th after having reserved the facility online. When they arrived, they were greeted by the rudest and most condescending agent ever. She lied that our reservation was not there, so we had to show proof. She insulted my mother and called her names. She then acted like she could not find any other details of our reservation and forced us to produce written proof. She failed to explain anything about how to find our storage facility and was rude again when asked. The moving help ultimately had to guide my parents around the facility and help my parents find the unit. I am extremely disappointed in this customer service and she truly seemed to hate helping customers. Had I not already made these reservations and requested moving help, I would have told my parents to leave immediately. I question that my belongings are safe with staff like her in charge. I wish my mom had caught her name, but she was working on January 11th at 7am. I have never left a bad review but her behavior needs to be addressed.

Shalom C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kristina h.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar M.  |  Overall Experience 
Clasificación:
2.0

The door on our storage unit is broken

Ivan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave N.  |  First Impressions 
Clasificación:
4.0

access to the unit should be at least until 10 pm daily

michel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M.  |  Overall Experience 
Clasificación:
5.0

The only thing is that the storage size I reserved was not available. I took a smaller one.

SANTIAGO M.  |  First Impressions 
Clasificación:
1.0

I showed up, presented my reservation and was told that there was truck. Employee did not offer any alternative, nor did she tell me that she would speak with her manager. I went outside and there were many trucks sitting there. Only after I saw and the trucks and became angry did the so-called owner tell me he had a truck. Then I had to wait 20 minutes for the truck. Will NEVER rent from this location again and will tell everyone not to trust a so-called reservation, because it is meaningless.

CHARLES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette S.  |  Online Move In 
Clasificación:
5.0

Really nice people. Very considerate and helpful. Definitely would recommend!

Carol C.  |  Overall Experience 
Clasificación:
5.0

Thank you Andrew for everything and you have a great staff in the office also the staff you have for the rentals everyone was very very helpful and polite. God bless and happy holidays

MARTIN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE D.  |  Overall Experience 
Clasificación:
5.0

Movers Chris and Percy were awesome! Very professional! Would recommend everyone call these two guys in the future. ¡Gracias!

MATTHEW D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shea H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas s.  |  Overall Experience 
Clasificación:
3.0

My unit was hard to get to because of various trailers and equipment in front of it.

Robert L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ana a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances M.  |  Overall Experience 
Clasificación:
4.0

The truck is in need of repair. Steering is loose and the fuel gauge didn't work.

James B.  |  Overall Experience 
Clasificación:
5.0

Never really got a chance to move anything in, due to my schedule. But overall nice staff.

Gerald B.  |  Overall Experience 
Clasificación:
2.0

The facility on kernel was great. But this was after a fiasco with the location on Cleveland Ave. I pre reserved a unit over a month ago and the facility gave that unit to someone else, directed me to a new location and only unit was more $ than my original reservation.

Sarah M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dave n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D.  |  Overall Experience 
Clasificación:
5.0

Good customer service I will be renting again

Charles H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S.  |  Overall Experience 
Clasificación:
5.0

Zola was terrific in resolving our crisis and all others were helpful as necessary. Gracias.

timothy s.  |  Overall Experience 
Clasificación:
1.0

Ants have envaded my storage space i brought it to uhaul attention twice and nothing was dome about it. Also i move out of my storage unit and had to move all my things back to ohio from Florida and they took $200 from me and refused to give it back even tho i was moved out. Which also put me in a bad place in traveling. I was stuck in georgia for like 3 hours. They gave me a flawed truck i had to fix the wipers several times on the truck til eventually it couldnt be fixed anymore and i had to pay to replace it. Which also took from my gas money. On top of all of this the gas tank was not on full at time of pick up and the owner/manager of the location was very rude and very non understanding.

CHRISHANA W.  |  Overall Experience 
Clasificación:
3.0

Uhaul don't keep the reservation. This happens twice with size storage and the dolly rented.

Maria c B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen M.  |  First Impressions 
Clasificación:
5.0

Thank you for all you do to keep the storage areas safe and clean. Staff always friendly and very helpful. I will recommend you highly for your great service. Mary C

mary c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Serapio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaycee M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRJANA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  First Impressions 
Clasificación:
5.0

Very nice, professional

Mary S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A.  |  Overall Experience 
Clasificación:
1.0

Had an oil leak from another unit next to me. No one did the thing after a month of complaints about it. Still oil on the floor after I cleared my unit out. Made me buy one of their specific locks instead of my lock because it's "more secure". Well it's my insurance covering my items so Uhaul isn't responsible for the stuff it it gets stolen so they shouldn't dictate which lock I can and can't use.

scott M.  |  Overall Experience 
Clasificación:
5.0

Great experience.

Tina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alien S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B.  |  First Impressions 
Clasificación:
4.0

Andrew was efficient with a speedy checkout.

Diane L.  |  Overall Experience 
Clasificación:
3.0

roof leaked

Todd L.  |  Overall Experience 
Clasificación:
4.0

We were checked in by Zola. She was very quick and super friendly. Earlier in the morning (1 hour earlier) I spoke to CS about changing unit sizes. CS told me that everything was changed and we were good to go. They verbally confirmed that the old unit was no-longer on my account and the new unit size was reserved since they only had one left at this location. Zola discovered that CS reserved the new unit size but also activated my other unit. Zola was able to quickly fix the CS error and made moving in easy. The location is super packed with equipment but it is obvious they work hard at keeping the area clear for loading, unloading and maneuvering your vehicle and equipment in and out of the location.

Steven C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN F.  |  First Impressions 
Clasificación:
3.0

Poor access to storage units can barely make it to unit.

joshua f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mari M.  |  Overall Experience 
Clasificación:
3.0

A couple of mishaps, the manager Andrew is awesome and makes them right but the issues were still enough to not want to use them again. Andrew has his hands full.

Leslie A.  |  Overall Experience 
Clasificación:
2.0

I booked a 10x20x10 confirmed on the website, and when I arrived they did not have any available. I had to get a much smaller unit.

Adam D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Coby R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

genie s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon C.  |  First Impressions 
Clasificación:
5.0

Zola was a superstar and helped resolve the end of our journey. All others served terrifically, also. Gracias.

timothy s.  |  First Impressions 
Clasificación:
4.0

Buildings could not keep humidly down

Bob A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

luis j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas s.  |  First Impressions 
Clasificación:
5.0

No problems and great services and great future for all and excellent customer service support when I needed no problems I am proud and grateful for been there for so many years and I am still still with you thank you for the staff and general manager and Dave Thompson how can I forget. God bless America.

Hope D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  Overall Experience 
Clasificación:
2.0

I was your customer for many years. When I first rented two units you had a couple: Manager and his wife who were wonderful and great people and very helpful, same as a very nice Cuban Lady. Then you remodeled and changed management, this time the manager, Jeff was OK, but the guy at the counter, a tall white guy had a very bad atitude, and treated me as if he was above, I don't know his name but most of the people that was at the Colonial Blvd facility under Jeff had that kind of attitude, and also look horrible (white trashy). Then you changed again for a new manager, I was told Jeff was moved to a brand new facility, I hope he has better hiring practice. Under this present management, the air conditioning is kept too high, it must be around mid 80s, very hot and I had lots of clothing and home lingerie there and in rainy season can get mildew. Thus I decided to move it to a different company which is even a little cheaper and have great maintenance. During my moving, I had to rent several times trucks, because I had lot of stuff and wanted to organize it neatly at the new place. Upon returning one of the trucks, stressed & tired as I was, I was received by a black guy outside to receive the truck under a tent, it was a very large truck and I was afraid of hitting one of the tents legs, I was only 6-7 feet from it and I told him my concern. He answered so nastily that the young man who was my moving helper said to me: "that guy sounded like he wanted to eat you alive, like an angry dog barking at you". So I did my best and brought the truck under the tent, and then went to get my own car to load a few things that I had in the truck & wanted to take home, yet...I was so distressed that upon making a turn on the street corner I went over the curb and the side of my right hand side of the car was hit and fell out broken irreparairably. I showed the manager later & he said he couldn't do anything about it because it was just outside of your premises, this accident is going to cost me approx. $500 or more, out of my own pocket because I cannot afford my insurance to go higer. ALL OF THIS COULD HAVE BEEN AVOIDED IF THAT BLACK GUY RECEIVING THE TRUCK COULD HAVE HAD THE COURTESY OF DRIVING THE CAR A FEW FEET UNDER THE TENT, OUT OF COURTESY FOR A LADY IN DISTRESS, AND AN OLD CUSTOMER, OR BE POLITE AND NICE TALKING SO HE WOULD NOT GET ME SO DISTRESSED. Also, at the counters there is only person assisting customers and prospect customers and sometimes not even one, we have to wait until that person comes from outside, and waste our precious time, specially when we are paying helpers per hour and also renting the truck per hours. Oh, and again, after returning the last truck a white man around (25-32 years of age) in charge of receiving the trucks, had exactly the same attitude yelling/barking at me as I was there waiting to bring the car towards the tent. and to put the icing on the cake: the shock I got when I rented the last time a truck is that I thought I had paid for a whole day (24 hours) and the guy told me it was only for 6 hours, because he had it reserved after those 6 hrs. for someone else, and I had already lost an hour waiting to be assisted and done the paperwork! So you make 2 days truck rental pay out of one truck in 24 hrs? !!! That is not proper and it should be reported to BBB. Which I might do if I do not get a retribution from you. For all the reasons above, I will not recommend your service to any of my connections. My recommendation is that you scan well the people you hire, have enough employees to cover the services you offer, I see the girls at the counter do not last long because is too much work for one person to handle, and the guys are very nasty and do not present themselves with a professional look for the job they perform. Like I said above: the managers are ok, and except for 2 clean cut young boys, one Latin and one American, the rest are frankly gross! I complained to the manager

Thais P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S.  |  First Impressions 
Clasificación: