Easy quick process when filling out the information before hand. Took less than 5 minutes at the counter to check out. The equipment return was very quick and efficient. Overall, great stressless experience.
NATHAN DCustomer Reviews for U-Haul Moving & Storage at Colonial Blvd
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Juan and Leo very helpful
CHASTITY BEverything was nicely arranged, the staff very friendly, the only thing is a little bad smell at the entrance.
DJENANE FThe manager was very rude and not helpful when inquiring on having to exchange the U-Haul I just rented for a larger one. She said I would have to take it back to where I originally rented it. I thought that to be ridiculous since it's the same company. Very rude in her replies
sherri l | Overall ExperienceFrom online booking to pickup and dropoff it went as a rental should and was convenient. Hope they keep up the good experience.
STEVEN SThis is a great location. I have rented on many occasions from here and it is very easy and they always have a large stock of vehicles.
GREGORY LChecking in and checking out the staff was very friendly and helpful..
Tamerica P | Overall ExperienceI wish the storage was 24 hours you'll be able to come anytime. Also, the storage should have light to see when it's dark. The storage's be well secured when you away from your belongings.
Nica P | Overall ExperienceSimple transaction guys were great
STEVEN CCab of truck was dirty (cup holders etc) They did not put the appliance hand trucks in the U Haul truck and we had to return to the location to pick them up.
DYLAN WN/C
DANIEL DI come to the Fort Myers uhaul cause the Lehigh one is horrible. Love it his location the best
CATHY Ggreat service
Charles T | Overall ExperienceThe truck was clean but I'm quite sure it has transmission issues. Very noisy because of the extra whine from the engine. I couldn't play audiobooks because I couldn't hear them. RPM would rev when brakes applied. I never felt 100% safe driving it.
LAURIE GBest customer experience at a uhaul ever
LUIS BVery professional and accommodating
PATRICIA CEverything was great. Fast friendly service.
DENNIS MVery fast, friendly service. They hooked up my trailer in a minute and the return was even faster.
RANDY FI have disputed the charge of $13.50 for fuel as I fill the tank to the required amount. I would someone to reply to my disputed charge as soon as possible.
SHARON HWe were told at our pick up location that we could leave our return location open but discovered that means open to UHaul locations within one town. We hoped for open within the area. But one phone call and we were allowed to change our drop off location to a nearby town without further charges. Thank you UHaul!
Tim FEasy return
Patrick VOur tie helpers we hired were great. I was not impressed with the uhaul truck or pick up or drop off unfortunately. .
Kevin SQuick and EASY!
THOMAS SThanks for your business
ANDREI RUpfront cost
FERNANDO Pmy items were wet not sure how water or moisture got in there but some stuff i had to throw in the trash. dont think id use a uhaul pod again. especially being on a tight budget i had to get rid of things i can afford to replace
Kassandra SCheck motor oil for the engine so light doesn't pop up and scare driver. Our truck light came up on the last 30 minutes of our drive.
DOMINGO PReturned the trailer at 5pm to 3 very rude uhaul employees. They need to learn how to speak to women.
FARIHAH SStore needs to be educated on what a chauffeurs endorsement on a drivers license with real id . 🙄
LISA LGreat staff. Fast, efficient and very helpful.
KENNETH JMy big fear was that U haul would deliver wooden boxes. I was pleasantly surprised that the containers were not wooden crates. On the website the boxes and containers look old and rickety. Show the new bright nice metal containers.
Paul MThe store was a mess and the return process was not well marked. I returned the truck and trailer 10 min before closing time and they were already closed.
MICHAEL RWe rent vehicles often from this location and have always had a great experience.
LOUIS DLook, everything is very good, I was attended by a wonderful person, excellent
Anivaldo DThe return of the trailer was very easy and fast nice job to the young man who was there to receive the return of the trailer. Gracias
EVANGELOS KAll employees were great. Easy process to rent a truck.
GLEN FMake sure the equipment is clean and it smells good.
Nica PI was there for over 2 years and the last unit I had was never properly climate controlled and very poor lighting.
Robert L | Overall ExperienceThe two employees who attended me were very courteous and knowledgeable. They asked questions in order to make proper recommendations on which size of the truck that I should use. They were excellent!
EMMANUELLA SI was charged for a refueling fee when I left the vehicle with the same amount of fuel I picked it up with.
Jacob MThe mileage rates are outrageous when you rent local is too high I rented the 10 inch foot for not even 24hrs I had it for 8 hrs and I end up paying 100$ that was too high. I also would recommend incentives for 8 hours or less rentals or incentives that work with government or over 55 sincerely Ms Cruz
LEONARDO GThe gas gauge in the cargo van is not easy to understand no matter how it’s explained.
OLIVIA GVery nice and easy!
WILLIAM MToo many issues to write about. U-Haul put us in a very difficult situation. From canceling our reservation to offering us Annauto carrier only to cancel that also.
GEORGE ZPick up processing at the counter was very busy. Next time I will get set up with the app and try that if it is faster. Guys processing vehicle back in were great, friendly and efficient
JEFFREY BThe entire process was thorough and smooth. Great experience.
ROBERT MGreat employees and impeccable service and assistance.
KENNETH JDrop off procedures were without any issues and personnel were helpful.
DENNIS AGreat rental experience start to finish. Thank you to everyone at this location especially the manager who checked us in.
Joseph KGreat service.
ADRINA Rstaff was very helpful and courteous
Eugene M | First ImpressionsHands down Excellent
ron s | First ImpressionsStorage unit leaked a lot of water from the ceiling after a storm at a couple locations in the ceiling. Although I was given a tarp to cover some of my boxes, it couldn't protect the shelves against the walls. The storage unit roof was not repaired more than a year later. For a number of years, the lanes had a a lot of nails and screws on the surface, cause my vehicle to get a flat tire. The lane was eventually re-paved. Every year U-Haul raised the storage rental fees, even though I always paid long before the due date…
Les H | Overall ExperienceThe lady who helped me was cute and funny
Matthew E | Overall ExperienceThis Uhaul location is outstanding. The staff, led by Greeg are very helpful and friendly. I will recommend this Uhaul location to everyone and if ever I need to utilize their services again I will definitely contact them
Brian M | Overall ExperienceFacility stayed dry and clean. I felt safe while being there
James P | Overall ExperienceThe unit was leaking and merchandise all damaged but because of Insurance and the wonderful manager Gregg they made it right Manager Gregg is so so nice and accommodating
Elizabeth J | Overall ExperienceThe storage facility was very clean, well lit, safe and secure. The staff were always very helpful. Highly recommended.
Orlita S | Overall ExperienceEverything went great..thank for all
richard M | First ImpressionsYour employees are professional. Your facility is clean and I felt my items were safe and secure.
rebecca m | Overall ExperienceThe staff is very nice and was truly helpfull
cassandra b | First ImpressionsAfter setting up autopay, my first payment has a late charge on it but couldn't get it removed. I requested move out of my unit on 5/3 and now this is showing my move out for 6/3. After "moving out" of my unit and checking out online, I have received no less than 5 invoices telling me I have a late charge, however, every time I call in to customer service, I don't owe anything. We are over 30 days after move out and I can't get a phone call back from Greeg Herrera the "GM" of the facility. I have called in 3x and asked for Greeg but still can't get any phone call back. Honestly embarrassing management as customer service seems to have fallen off for this gentleman. With that being said, the customer service agents and Jonathan B that I talked to were very useful.
Andrew S | Overall ExperienceYour customer service rep was nasty and made it hard for me, a disabled man, to move out. I sent my rep because I couldn't get out of bed due to disability and she wanted a power of attorney. Because I had to fly out next day that was impossible. I had to go down with cane and pain and your rep was still nasty and rude. I called on phone re move out and your phone rep insisted I go to office. Bad business and ADA violations I'm sure, just to move out of my storage I had for years with you.
DAVID T | Overall ExperiencePleasurable experience.
Linda B | Overall ExperienceYour stuff is exceptional go out of the way for their customers
LOUIS G | Overall ExperienceVery convenient location, clean and staff very courteous and helpful. Highly recommend this business.
Orlita S | Online Move InCustomer service very good facility very easy to use everything was as it should be
Dwight B | Overall ExperienceUhaul is my go-to. Reliable, affordable, and household name. It's a no brainier for me.
Marcelle O | First ImpressionsStorage not ready. Management used profanity. Disrespectful and no sense of urgency. Cancelled the storage and in process of moving my things out of the Ubox. Employees have no customer service. No greeting when you walk in. On personal cell phones and always a line. Reservations are entered incorrectly. When being attended to employee rudely interrupts you to help another customer that is being attended by another employee. By far the worst location. Ubox has been damaged for almost 2 years and personal information never updated. This whole team including management need some serious training.
MICHELLE A | Overall ExperienceMy things were all water damaged and molded. I lost over $6000 combined. They were dead roaches in my things and almost everything I stored were brand new. The ceiling was falling out. They raised the rental fee and the storage space was not worth it. I didn't even complain to them I called the 800 number to check out and they sent my call to the location.
Shelly D | Overall ExperienceSamia was the associate that helped us. She was friendly, helpful, and very efficient. A real credit to youe company.
Terry L | First ImpressionsI'm a widow with no children, and due to financial difficulties, I fell behind with my payments. Since I live eight hours away, I was unable to get any help to remove my items, therefore the unit was auctioned off. That unit contained many items of sentimental value.
Yvonne G | Overall ExperienceI can confidentially say that every time I went there I had to go to the office because I could never just access my storage.. someone backed up into my unit and I wasn't allowed access for a full month.. there is 0 communication between the staff.. overall horrible experience and I'm never using uhaul again.
LYNNEATTE V | Overall ExperienceGreat customer service at this location! The agents and management all helped to make our moving experience a lot more pleasant.
Amanda J | Overall ExperienceStorage unit very nice Uhaul truck ather story Dirty. 1forth tank gas. 300 miles out engin light come on stress full trip not knowing if truck was going to make trip. Then muffler blowing out . That why light came on very loud ride useing more gas . Not happy at all . Truck should not have ben set up for long trip should be retired When dropping off let people know of issues told was normal. Feel sorry for next renters.
kevin f | First ImpressionsGreat experience, office staff were cheerful and pleasant to do business with. If need be I would use U-Haul storage again.
Jeffery R | Overall ExperienceI am so thankful for the when I needed help, you all worked with me and made a really upsetting situation so much easier. God Bless You All
DAVID S | Overall ExperienceThe floor of my unit could have used a mopping. Prior use / tenant -- it is a bit gritty. The people /staff were very helpful. The most difficult thing is when I call the local number, it is extremely rare that someone answers. I am almost 100% shunted to the central UHaul number and just have to leave a message. Awkward way of doing business for the customer. Gracias.
Renee K | First ImpressionsI Had a good experience with 2 of the 4 employees encountered there. The prices were at an all time high in the decades dealing w/ your company and feel its NO longer considered competitive pricing but gouging!!.. but sadly I'm faced with no other choice than to pay. I also think the amount of emails for me to RATE your company before I even got my truck rented or moved into the room bordered on harassing!! considering I deleted 12 of them in a mater of days and continued to recieve RATE YOUR EXPERIENCE prompts etc via emails & text until I did!!! I even got an email saying I was late on room payment for a wrong room size that should have been deleted from your system and my money refunded or exchanged for the one I actually DID need! I HOPE this is satisfying and you will Now leave me be on the emails & text now!!! I don't have time to play on the computer and prefer my face to face dealings to earn ratings Not an automated forced opinion!!! Thank you - would not rate for exorbitant pricing - sorry!! It's just too high for the 15 other states I've lived in.
Janet S | First ImpressionsProfessional, friendly, nice people indeed.
Denise S | Overall ExperienceThe storage unit itself was clean, and young lady helped me put me in a very convenient place. I have to say one of the dollies is the wheels were pretty much destroyed, and it was difficult to use, and I was unable to find other ones to use that were better. Other than that everything was great.
John S | Overall ExperienceNo one at the local office answers the phone. Customer care center sends emails to local office that are ignored. No one was able to cancel my storage contract. Got Late Notice and Pre-lien Notice for past due amount. I never received a Pre-Lien Notice in my prior 70 years.
robert E | Overall ExperienceAll staff were personable and supportive. Though we lived in another state, the staff was always accommodating when we called. Exceptional service from the staff and the manager!
Phyllis H | Overall ExperienceBuilding leaked , ruined furniture. Filed claim , not a bad experience
chuck w | Overall ExperienceI am not had any issues with the U-Haul storage since I've been there. As you can see I was a customer for a very long time. I am hoping that I will be taking care of for the loss of a box of books which was very important to me that was damaged through the hurricane I did not find it until I was moving out of the storage on June 17th 2023 thank you. Continue to do what you are doing and have done I would recommend your establishment most definitely, thank you.
BEVERLY J | Overall ExperienceThis is the best uhaul store I have ever encountered. In-store and yard personnel were friendly and helpful. Their online website was clear and easy to use. It made moving a lot easier.
James B | First ImpressionsWe used this facility for 2 different moves and storage. Could not be more pleased. The staff are very courteous and helpful. The location was very convenient for us in reference to where we were living. We never had any issues with our items being stored there in regards to safety.
Daryl B | Overall ExperienceI was affected by the hurricane badl. I paid them 1,000 dollars to cover my balance cause I didn't want them to auction it. I became homeless tried to explain it my situation n they still auctioned it after only owing them like 350 that's MESSED UP!
lakeysia y | Overall ExperienceThe young ladies at the front counter that took care of me at 7 AM in the morning when the doors first open were amazing, helpful and considerate
Ryan K | First ImpressionsThank you for solving and taking care of my issue
harold t | First ImpressionsIt is impossible to get someone live on the phone for anything especially when trying to make a payment. I will not use or make on line payments.
ann m | Overall ExperienceIt was a bit confusing after getting the access card that the initial code ceased to work. I provided the men who were unloading the truck the code and they couldn't get in or out with it. There were two U-Haul staff members present when the two unloaders, myself in the truck and my wife we're trying to exit and they stood in line with us and did not provide any assistance.
Joe B | Online Move In