Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

1,728 reviews

2866 Forrest Hills Dr SW   Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta, Runs right beside South bound Lane of I-75)

(404) 768-0781

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 768-0781

2866 Forrest Hills Dr SW
Atlanta, GA 30315
(1/8 mile off Cleveland Ave College Park/Atlanta, Runs right beside South bound Lane of I-75)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

shameka mashburn 
Rating:
4.0

Customer did not leave a comment.

Cairo Gilliard 
Rating:
5.0

Staff were extremely accommodating and helpful when my reserved truck unexpectedly was not available. I also needed to extend the rental by one day-- this was quickly done online. I've rented from the Cleveland Ave site quite a few times and always have been happy with the service.

ROY LITTLE 
Rating:
5.0

Customer did not leave a comment.

Mia Brown  |  Online Move In 
Rating:
5.0

I had a great experience. The young lady working was very helpful and had my vehicle ready when I arrived! Great service!

Carolyn Lyles 
Rating:
3.0

Customer did not leave a comment.

Latoya Alexander 
Rating:
5.0

Customer did not leave a comment.

Janina Cole 
Rating:
4.0

Keysha, was very pleasant. Returning the truck to another person on duty was unpleasant.

FRANKIE NICHOLSON 
Rating:
5.0

I have always been treated with respect and excellent customer service at this location. The young man there is very friendly and knows his job. He is always knowledgeable and helps me figure things out!☺️

RODNEY BRYANT 
Rating:
5.0

EXTREMELY POLITE VERY INFORMATIVE WONDERFUL GROUP

Larry Jefferson 
Rating:
5.0

The manager is Great!

ULAND NOLLEY 
Rating:
5.0

Customer did not leave a comment.

Shonika Middlebrooks 
Rating:
5.0

Thank you all for the great service.

Nellie Pittman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERNESTO BRANCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeVoka Finch  |  Overall Experience 
Rating:
1.0

This location allowed someone to use my information to rent a U-Haul to which the person failed to return the truck and was the truck placed as stolen.

TIFFANY WRIGHT 
Rating:
5.0

Customer did not leave a comment.

JORDAN TROUTMAN 
Rating:
5.0

Customer did not leave a comment.

Javaria Bridges 
Rating:
5.0

Thanks

Lakeeta Holliman  |  Overall Experience 
Rating:
3.0

Nothing! Big improvement. Looks like all the staff with poor customer service is gone. Thanks U-Haul 🙂

Shani Smith 
Rating:
5.0

Customer did not leave a comment.

theresa ross 
Rating:
5.0

Customer did not leave a comment.

LaTonya Fitzhugh  |  First Impressions 
Rating:
5.0

Very good customer I had the wrong location sale exchange it with no problem

Rita Smith 
Rating:
5.0

Manager & Asst, Manager are very friendly, professional, & very helpful.

SHARON SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenton Fielder  |  Overall Experience 
Rating:
4.0

Was helped by Kaysha Adam's on 1/23/2024, she was overwhelmingly helpful, knew her way around the particulars, KUDO's

ERNESTO BRANCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeana Rouse  |  First Impressions 
Rating:
5.0

Keep everything the same and that’s all

Felleke Seyoum 
Rating:
4.0

Customer did not leave a comment.

Symya Edwards  |  Overall Experience 
Rating:
3.0

Kasha Adams need to use common sense when taking of a customer. I arrived to pick up my truck, I parked in the customer parking spot. It is only two spots available she made me move my vehicle into an abandoned church parking lot saying I couldn’t park at U-Haul because we will be busy today. Huh? I was already there in that parking spot, those are not reserved spots. It seems to me she wanted to save a parking spot for a special person. That’s very bad especially for a manager, the last time I rented there the other person said it’s ok. That team need to be on the same page. I WILL NOT RETURN TO THIS LOCATION.

Thomas Williams 
Rating:
5.0

Customer did not leave a comment.

Chandra Spates 
Rating:
5.0

Customer did not leave a comment.

Nathan Dunn 
Rating:
5.0

Customer did not leave a comment.

Chase Young 
Rating:
5.0

The tire Guage light was on but that was the only issue everything else was great! Especially the store Representative

QUIYONNA WYATT 
Rating:
5.0

None

TONYA FARLEY  |  First Impressions 
Rating:
5.0

This location is AWESOME! I truly appreciate them for helping the way did because they didn't have to. Their customer service is what Atlanta needs. Again, I thank you so much for being king and helpful.

CHRISIE BOWLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA CULPEPPER 
Rating:
5.0

Customer did not leave a comment.

Mark Tinsley 
Rating:
4.0

Customer did not leave a comment.

KRISTIE ALLEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARY JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeana Rouse 
Rating:
5.0

Customer service rep was super friendly and very professional. She is an asset to the business.

Robert Hagins 
Rating:
5.0

The employee seemed to be working solo at the time but handled multiple customers showing up politely and with ease. Clearly works well under pressure. He provided fast, no-hassle service for check-in of my equipment.

MELISSA-KAYE JONES-ALEXIS 
Rating:
5.0

Customer did not leave a comment.

Barbara Carmichael 
Rating:
5.0

Good

Angela Meadows  |  Overall Experience 
Rating:
5.0

Good professional

Angela Meadows  |  Overall Experience 
Rating:
5.0

Yes it’s good

Angela Meadows 
Rating:
5.0

I appreciate the staff working with me when I need the truck overtime.

Tamara Campbell 
Rating:
4.0

Customer did not leave a comment.

Stacey M Logan 
Rating:
5.0

N/A. Everything was great

Ashanta Harris 
Rating:
5.0

The people was very friendly and helpful we will be back

Andrew Nolly 
Rating:
1.0

This facility management change so much throughout the year. It cost me both of my storage units because of non-communication between management and communication been kept throughout my renting then I believe that the items that I had in my storage unit some of them which was priced valuable to me I would still have, some of the miscommunication caused me not to meet financial deadlines when I was very vocal with staff about my circumstance

TIFFANY WRIGHT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicholas Ronan 
Rating:
2.0

The truck was poorly maintained and I did not receive all of the equipment I paid for.

Robert Augustin 
Rating:
4.0

Friendly, knowledgeable staff. Tough parking, but always works out OK.

thomas frechette 
Rating:
1.0

Customer did not leave a comment.

Jaida Townsend 
Rating:
5.0

Customer did not leave a comment.

Marcella Dabney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Jenkins  |  Overall Experience 
Rating:
5.0

Kaysha was overly honest, helpful and friendly such a positive person. Thanks for the experience. Happy holidays!

Kiarra Copeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Henderson 
Rating:
5.0

Customer did not leave a comment.

Lateia Morlen 
Rating:
5.0

Customer did not leave a comment.

Gerald Brister 
Rating:
2.0

The truck cabin was dirty, the dashboard area could use a good cleaning, and the front seat leaned permanently to the left, imagine driving like that for 2 1/2 hours.

Shani Smith 
Rating:
5.0

To have some better condition truck rentals. Please give Kayshia a raise because she goes over and beyond.

Tamaro Ellis 
Rating:
3.0

Customer did not leave a comment.

Corey Lipsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Izora Young 
Rating:
5.0

Customer did not leave a comment.

Jesus Figuera 
Rating:
4.0

Customer did not leave a comment.

Howard Brown  |  Overall Experience 
Rating:
4.0

Continue to have good customer service and be kind and courteous

Barbara Taylor 
Rating:
3.0

Customer did not leave a comment.

Mia Brown 
Rating:
1.0

The truck was not ready when I got there. The person working on the inside had an attitude because I asked her how do I go by picking up a truck that was ordered online. Also I put that they needed to charge another card and they still charged the wrong card.

Kennette Almond 
Rating:
3.0

NA

MELINDA MAYS 
Rating:
4.0

Customer did not leave a comment.

LINDA MOSLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dhanvanti Moore  |  Overall Experience 
Rating:
2.0

Late opening, poor assistance from customer service.

Terissa Wynn 
Rating:
5.0

All representatives were friendly and pleasant. They answered my questions courteously.

Eutha Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiarra Copeland  |  Online Move In 
Rating:
5.0

As stated above I did not observe any behavior that warranted improvement. All were courteous and friendly to me.

Eutha Wilson 
Rating:
1.0

Customer did not leave a comment.

teairra jones  |  Overall Experience 
Rating:
5.0

The staff was very helpful they get a 10/10

ernesttine baynard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl Smith 
Rating:
5.0

Quick easy and painless drop off. Unloaded car and dropped trailer in 15 minutes and gone.

KYLE AMBURGEY 
Rating:
5.0

Customer did not leave a comment.

Gerald Gresham 
Rating:
4.0

The door was extremely difficult to open and close. That’s my only issue.

JAMILAH SHAKIR  |  Overall Experience 
Rating:
3.0

When asked, the on site staff did not provide clear instructions on the check out and return process. The online check in and return process should be easier to complete. It took 30 minutes to check in and 30 minutes to check out. For this reason, I will never use the online process again.

Cadence Spearman 
Rating:
5.0

Customer did not leave a comment.

Deanne Henderson  |  Overall Experience 
Rating:
4.0

The desk clerk was very professional, polite and helpful.

CHRISTOPHER WALKER 
Rating:
5.0

Customer did not leave a comment.

april lamar 
Rating:
3.0

I was referred to the 800 number advised that I had the wrong number given another number and transferred to Stephanie whom I thought processed my order. She advised me that I would have access until 10pm. I got there at 7:19 and the office was closed. When I called the number posted I was advised that o need to complete an online application.

Eutha Wilson  |  Online Move In 
Rating:
3.0

The man that rented us the truck was good but the 10 ft truck we ordered wasn’t available we had to get a pickup truck this made our mover hard and we didn’t finish we still have to go back for more in separate cars which is costly and inconvenient…. Very unhappy about that I would have liked at least a discount

Jamie Mcelwaney 
Rating:
4.0

5ff

Jennifer Stalker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Moragan 
Rating:
5.0

The staff provided friendly professional service.

Andrea Holder  |  First Impressions 
Rating:
5.0

Had this storage for a little over a year never had any problems..always good customer service and staff was personable polite .. felt safe on property .

JANAWA Beson-sims  |  Overall Experience 
Rating:
5.0

Everything was great with my pick up, customer service & truck. I was a bit challenged that the truck had very little fuel upon pick up. I went 10 miles & the gas light came on. Slowed down my productivity.

JOHN LYNCH 
Rating:
5.0

Customer did not leave a comment.

Kiara Solomon 
Rating:
5.0

Customer did not leave a comment.

Torrance Burks 
Rating:
5.0

The lady's that were there for service were very nice and had excellent customer service 😁

Jasmine Jones 
Rating:
4.0

Kaysha is a wonderful manager! She was helpful and patient and empathetic to my situation.

LYDIA HARVEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darsean Stone 
Rating:
4.0

Customer did not leave a comment.

Renald Surpris 
Rating:
5.0

Customer did not leave a comment.

Teshia Elliott 
Rating:
1.0

I’m never using Uhaul again. I payed for a month by basic but for something reason the staff at Uhaul moved me out without me telling them anything. They seen my moving truck and assumed I didn’t need the service anymore. They took my access and put my unit up for rent. The manager told me the only I can do is pay for it again . When I never told them I didn’t need it anymore for them to move me out

Chastity Campbell  |  Overall Experience 
Rating:
5.0

I encounter great service at this location i appreciate that my belongings were kept safe i will Continue using uhaul for my next storage needs

Bonita Wagner 
Rating:
1.0

Very unprofessional at this location!! Employees fussing in front of customers

JELINA BROOKS 
Rating:
5.0

Customer did not leave a comment.

Cynthia Stanley 
Rating:
5.0

Customer did not leave a comment.

Bonita Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony floyd 
Rating:
5.0

I love the service I get when I go there . Manager is friendly and helpful with a smile. If I can’t get my rental there I just wait. Thumbs up

Godfred Davis 
Rating:
3.0

Customer did not leave a comment.

FNU Anusha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nate james  |  Overall Experience 
Rating:
4.0

Great customer service and very accommodating to my needs!

Billiegirl McDougle 
Rating:
5.0

Your employees are super special

Lee Ella Frederick 
Rating:
5.0

Customer did not leave a comment.

Danille Cofield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashid Richardson 
Rating:
5.0

Customer did not leave a comment.

GUY HOLMES  |  Overall Experience 
Rating:
3.0

The floor in the back was covered in something very slippery. Which made moving very hard, dangerous and got all over my furniture.

Korey Grant-Jones 
Rating:
5.0

Customer did not leave a comment.

Lashanda Carter  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marketta Jackson 
Rating:
2.0

Truck was totally filthy. Darkness came the windshield and window were covered with some liquids that has been there for a while. The driver window was cloudy. The truck needs to be cleaned properly. No one wants to deliver exceptional service now a days.

Stacy Wright  
Rating:
5.0

Great Customer service

CARLOS TRAYLOR  |  Overall Experience 
Rating:
5.0

Staff was great. Location was hard to find. The drop off space was real tight to get a trailer through but made it work

Christopher Purdy 
Rating:
4.0

Customer did not leave a comment.

Sekia Berry  |  Overall Experience 
Rating:
5.0

By far the team at the forrest hills dr location is the best of all the rest! And I've rented from uhaul in 30 stated!

Tilson Zinamon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Kelley 
Rating:
5.0

Customer did not leave a comment.

Dianna Sheats 
Rating:
5.0

Customer did not leave a comment.

Jessica Bridges 
Rating:
5.0

Customer did not leave a comment.

Dorothy Cullins  |  Overall Experience 
Rating:
5.0

No one thing ..The employee was VERY PROFESSIONAL HELPFUL KIND .AND WAS very fast and exhelpful to me I'm disable and they really help me out.OVER & ABOVE HELPFUL..I CAN'T THINK OF ANYTHING TO IMPROVE BECAUSE THEY ARE GREAT..

ALFREDIA WEBB 
Rating:
3.0

Customer did not leave a comment.

Leigha veira  |  Overall Experience 
Rating:
3.0

I forgot to mention that the lock for the driver side door was coming apart a little bit

Parker Smith 
Rating:
5.0

Customer did not leave a comment.

Charles Matthews 
Rating:
5.0

Customer did not leave a comment.

Shevetta King 
Rating:
5.0

Customer did not leave a comment.

MARVIN MIXON  |  Online Move In 
Rating:
3.0

Great help parking trailer

Brad Kinner 
Rating:
5.0

The young lady that assisted was very polite and helpful. She took the time to make sure the rental process was right and understood. She is a great access to this location on Forest Hill

Reginald Block 
Rating:
1.0

Customer did not leave a comment.

John Smith  |  Overall Experience 
Rating:
5.0

Thank you Tasha for letting me know that my movers did a poor job in getting all of my belongings. I won't be using them anymore. Great job Forrest hill Dr SW

Tomeko Brewster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shundrika jamson 
Rating:
1.0

Rude. Lied about my gas. Truck was messed up

Tori Mobley 
Rating:
5.0

Customer did not leave a comment.

Bonita Wagner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jasmine hooks 
Rating:
5.0

Customer did not leave a comment.

Alfreda King 
Rating:
3.0

When I returned the truck around 7:30pm. The person that waited on me was not professional at all. Should train the employees to have better communication skills.

angela whitlock 
Rating:
1.0

First truck broke down within a mile of driving it off the lot. When I called the location they said it wasn’t there problem. I waited 3 hours to get it started and immediately returned the truck because it also had a bald tire and the steering was out of alignment and they wanted to charge me for gas for 2 miles! I bought boxes and they charged me twice for the same boxes and refused to refund me the second change. I got a second truck which had an engine light on but said it was fine but when I returned that truck 23 hours later and with extra gas in that one, they tried to find things to charge me for but I had taken pictures of the entire truck and filmed my walk around so they were not able to and still refused to refund me for the doubke charge for the boxes even when I showed them the double charge on my bank statement. So unprofessional :(

Jeff Ragan 
Rating:
2.0

It appears that common courtesy or just a proper decency should not be expected from the employed personnel located in this SW Atlanta. Had anyone done a “mystery shopper” here just to see how customers treated ? It’s a good thing that UHAUL is a known company and does not rely on attracting new clients for their existence.

STEVE EYDELMAN 
Rating:
5.0

Customer did not leave a comment.

Timothy Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimber Bell 
Rating:
1.0

Customer did not leave a comment.

Miya Garlington 
Rating:
5.0

Customer did not leave a comment.

Bianca Thomas 
Rating:
5.0

Latasha was excellent, and should get a raise or promotion! Though I had some issues with the app, Latasha was able to correct the problem swiftly. She has great customer service skills, and represents U-Haul well!

JACQUELYN MINER 
Rating:
1.0

Customer did not leave a comment.

Jeanette DeVaughn 
Rating:
3.0

Customer did not leave a comment.

miguel lopez 
Rating:
3.0

Customer did not leave a comment.

Ywanna Reynolds  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

shundier Pitts  |  Overall Experience 
Rating:
5.0

Love the staff great people

Michael Franks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamesha Jermaine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora Rice  |  Overall Experience 
Rating:
5.0

I had no issues at this location. Thank you so much for your excellent service.

Thomasina Way  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN TOLEFREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl Alford  |  Overall Experience 
Rating:
2.0

Early morning staff person was rude and unprofessional. The person that checked me out was helpful and a pleasure to do business with.

Reginald Phams  |  Overall Experience 
Rating:
4.0

Staff inside the office was hard to catch on duty They checked me out timely, but I would have liked to interact with the staff prior to closing out the account

shanea walker-lewis  |  Overall Experience 
Rating:
5.0

Karl was very informative and his customer service was superb.

Christie Guy  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CAMERON ROBERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Smoot  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

charlie whitfield  |  Overall Experience 
Rating:
4.0

The customer service was outstanding

Yvette Thomas-Ray  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra Murray  |  Overall Experience 
Rating:
5.0

I will enjoyed having my things stored at this facility ❤️!!!

Latasha Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Franco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mickala Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ryan hughley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshun Render  |  Overall Experience 
Rating:
5.0

Appreciate the hospitality that they showed me.

ERNEST ROBINSON  |  Overall Experience 
Rating:
2.0

Nice facility. Moving because of staff who are argumentative and unhelpful

norred and associates  |  Overall Experience 
Rating:
2.0

We had one inside unit and one outside for many years. Very secure and easy. However we moved out because of staff. Unfriendly, rude , unhelpful and argumentative. Other than intimidating staff, good facility.

NORRED AND ASSOCIATES  |  Overall Experience 
Rating:
5.0

Very helpful and patient when my info wasn't cooperating. Treated my daughter and me great. Helpful and funny.

tamera almquist  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEARRA KING  |  Overall Experience 
Rating:
1.0

To whom it may concern My belongings were removed from u-haul storage on Cleveland Ave on Sept 10th not the 14th as stated in this email. Once my belongings were removed I CALLED and spoke with the assistant manager advising her of my move out. Of course she didn't update her records and I was billed for another month when my belongs were out 3 days before the due date..NEVER given my month free even though I asked for it at sign in! I HATE U-HAUL! AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!

Bernita Jones  |  Overall Experience 
Rating:
1.0

The manager there is the worst U-Haul corporate office is the worst I would recommend y’all to anyone customer service and not return my call after a month you guys sucks

MICHAEL HART  |  Overall Experience 
Rating:
4.0

Only problem I had was when somebody hit my storage and I had to move under that storage.

JONATHAN WHITFIELD  |  First Impressions 
Rating:
4.0

Customer Service was great

Angela lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Cullins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEON HOLLINS  |  Overall Experience 
Rating:
2.0

The staff at the actual location was helpful. But Uhaul as a company is very unorganized and adds on extra fess that are not consistent with their advertising.

Taylor Cornwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sencerea williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Saltsman  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHAWNAE BRYANT  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jason Maher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Symya Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Mintz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CONSSWALIA TALLEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeremiah Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS WILLIAMS  |  Overall Experience 
Rating:
4.0

I paid my rental a week earlier than the 26 Feb due date. I moved out by 10:30 on the 26th of Feb. As a Retired Veteran rated 100% T&P Disabled + SMC-C For greater than 60+% more, & SSA Disability since 2015 and Medicare and TRICARE FOR LIFE 2 (Two) years later I can’t afford to donate $127.90 to anyone, let alone a major Corporation like U/HUL. I need the refund of the month paid for in advance as I paid for a month ahead! Regards, Scott A Gaston, MSgt, USAF (Ret Combat Aircrew)

SCOTT GASTON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Toni Hendrix  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NIKIA SHOWERS  |  Overall Experience 
Rating:
3.0

Everything was molded mattress clothes

Lynda Beard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIKO PACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Hellams  |  Overall Experience 
Rating:
5.0

Great customer service

CARLOS TRAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDRENA TYREN BELL  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Joyce Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Christofaro  |  First Impressions 
Rating:
4.0

Staff was very professional and showed good customer service.

JANAWA Beson-sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shavonna Dufauchard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle pullins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON BUSH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maisah WEEMS  |  Overall Experience 
Rating:
1.0

I arrived to bring my things and move them in. I was using a Uhaul truck and had limited time on it so I was hoping to finish in a timely manner. When I get there the associate was on the phone with what seemed like a friend. The manager was busy with another customer. The associate told me that the storage I reserved was not there. I showed him my reservation and he said they didn’t have any. So I lef t frustrated. 10 minutes into my drive trying to find another storage, the manager calls and tells me that they do have a lot of open units. I turn all the way back around. I go back inside and the associate is there. I was told my info would be pulled up but it was very slow. He finally was to show me where my unit was, but instead of waiting for me to get the truck, he drove off. I waited at the gate until he finally appeared and waved for me to come towards him. I get to my unit and he asks me if I have a lock. I said “no I didn’t know I needed one. Do you sell them?” He says “yes”. Which was more frustrating because if I knew that I would’ve bought it earlier while everything was processing. He then drove off and did not show me how to open the storage. I had to call the front office and the manager explained it to me. When I was finally finished I had to go all the way back to the front just to buy a lock and then go back to my storage to lock it. This should’ve been a 30 minute process. But it took up 1 hour 45 minutes of my time. Costing me money and time. The manager was nice and apologized. But this was the worst experience I’ve ever had! Moving is already stressful enough. Your employee made it 1 million times more stressful.

Tierra Frost  |  First Impressions 
Rating:
5.0

The young man / sales person was a breath of fresh air. Truely a people person.

LINDA MOSLEY  |  First Impressions 
Rating:
4.0

Thank you! I stored my things here for 4 years and am grateful. Unfortunately, my gate didn't close properly and when I returned the unit was full of mice and cockroaches. I'm sure that's not unusual, though. It seems that over my rental period the gates all around mine were replaced with new ones. It would have been nice if they would have replaced mine as well. Otherwise, the facility is convenient. The staff was always very nice and communication was consistent and polite. Thank you! If I need storage in the future, I'll be back!

George Buston III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie Pittman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeteree Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS SAMUEL FLEMING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Gray  |  Overall Experience 
Rating:
5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Derrick Gray  |  First Impressions 
Rating:
5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

briale james  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Conrad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Bass Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candise Walker  |  Overall Experience 
Rating:
5.0

Highly recommend this facility

Hettie Sloan  |  Overall Experience 
Rating:
5.0

They gave me the service i needed also cumster service was great

Master McClure  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david matthews  |  Overall Experience 
Rating:
5.0

Erica was amazing!!!!!!! Sad to go because of her. But happy to be reaching new heights! Thank you Erica, I will only ever recommend this location because of your impeccable service! Thank you! Thank! Thank you! You’re amazing. Uhaul is lucky to have you.

Olevey Gettridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Franks  |  Overall Experience 
Rating:
4.0

Ms. Erica Young was always accommodating, and I appreciate all of her help over the last year. When I was moving out of my storage unit on Friday, May 14th, Kendrick Moody was in the office. Kendrick insisted on ringing up the white guy that came in after us first. Even though the gentleman told Kendrick that my Fiancée and I were there first and Kendrick should help us. Kendrick still helps him before us. My Fiancée and I were still being patient after he rings up the gentleman, but next, Kendrick runs out of the store to help someone else. When Kendrick comes back, he asks us this time if he could help another person. We politely tell him no because we are moving items out of our storage unit today, and we were on a schedule. We want to rent the van so we can get started. Kendrick says "okay" and proceeds to help someone else still. When he comes back to help us finally, I asked him to remove a dolly from the service equipment contract because there were two dollys listed. Kendrick said he did, but when I received the print out both dollys were still there.  Again thank you to Ms. Erica Young for fixing it and helping me and my Fiancée

VENITA PRESTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earnest Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IBUKUNOLUWA OLUGUNWA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON LUCAS  |  Overall Experience 
Rating:
5.0

Excellent customer service and help from all staff members!!!

Brandon Lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herbert martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQULIAN FLETCHER  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BERNADETTE WELLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cedrick cunningham  |  Overall Experience 
Rating:
5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Lashana Dixon  |  First Impressions 
Rating:
3.0

No comment.

VORISE SUGGS  |  Overall Experience 
Rating:
5.0

Ms. Erica was truly a blessing towards making my moving experience bearable by relocating from out of state. Keep doing what you're doing! God bless

Pamela Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lacey miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Maher  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOCYLIN BANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJIB ABDUS-SALAAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangenika Chapman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracey Foster  |  First Impressions 
Rating:
5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

ABU WASHINGTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharlotte Perdue  |  Overall Experience 
Rating:
5.0

Erica and the older gentlemen they were absolutely amazing, friendly they offered me a cup of water because I'm 9 months pregnant and it was extremely hot outside they went above and beyond what was expected

Jessica Stokley  |  Overall Experience 
Rating:
5.0

I was thoroughly impressed by the level of customer service at this location. After a long trip across the country, the lady at the front desk was welcoming and very receptive--though busy and multi-tasking. She really helped to make this a seamless move. So thanks.

Nyan Reynolds  |  First Impressions 
Rating:
5.0

The staff is great!!

Quanesha Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine MCCLARY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Heflin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRYAN COLE  |  Overall Experience 
Rating:
3.0

Gate card was extremely inconvenient

shy mahdi  |  Overall Experience 
Rating:
5.0

Great Customer service no complaints at all

Anthony Clark  |  First Impressions 
Rating:
5.0

I would like to commend the service rep LaKeshia she was supper nice.

April Jones  |  Overall Experience 
Rating:
5.0

Thanks

Nathaniel Harris  |  Overall Experience 
Rating:
5.0

No comment

QUINNES PARKER  |  Overall Experience 
Rating:
4.0

Though I was satisfied with the service I received, it was difficult and frustrating having to deal constant late fees because my due date could not be adjusted to coincide with my pay date.

Faith Eurie Turner  |  Overall Experience 
Rating:
5.0

I am very happy for renting trucks from U-Haul many times in the past and this time as well. THANKS VERY MUCH, PATRICIA BAKER PARKER The dispute was taken care of the same day . 12-05-19

PATRICIA PARKER  |  First Impressions 
Rating:
5.0

IT"S NICE I RENTED A UHAUL AND A STORAGE THERE TWO YEARS AGO, I DIDN"T HAVE ANY PROBLEMS, THE STORE MANAGER WAS VERY NICE AND PROFESSIONAL AND ALL THE STAFFS WAS VERY HELPFUL, I LIKE THIS LOCATIONS..

Dorothy Manns  |  First Impressions 
Rating:
5.0

Jamaad and the staff were Fantastic! Everyone was extremely helpful. Great customer service. My move was awful since my apartment fell through. But I’m so pleased I found this Uhaul location.

kimberly west  |  Overall Experience 
Rating:
5.0

Every thing was ok

Monica Cain  |  Overall Experience 
Rating:
5.0

I love this place and the staff

Cicelia PERDUE  |  Overall Experience 
Rating:
5.0

One employee, Keesha, displayed poor customer service skills on more than three ocassions during my last year with UHaul. Other than that, the staff represented Uhaul exceptionally well.

ANDREA COOPER  |  Overall Experience 
Rating:
5.0

Keisha and "RaHeem" ( please forgive me, this young man was so helpful but can not remember his name, but it was something like that) made my Uhaul experience easy and worry free!

nicole Williams  |  First Impressions 
Rating:
4.0

NA

Keyonna Rankins  |  Overall Experience 
Rating:
4.0

The service was great and the manager was very helpful and kind to me. They didn't give me any trouble whenever I came to check on the status of my stuff. I would recommend others to them. Thank you .

CYNTHIA PRATT  |  Overall Experience 
Rating:
1.0

I reserved a 10x10 via phone call. I got to the location and they had no units available. Very inconvenient and after driving 14+ hours here, I was treated with no respect.

Crystal Tomlinson  |  First Impressions 
Rating:
5.0

Who could ask for anything more, Jamaad and his staff went above and Beyond to make sure everything ran smoothly during our move. Thanks guys, Well done ❤️

Denise miller  |  Overall Experience 
Rating:
5.0

I had a wonderful experience w/U-haul on Forrest Hills Dr., Atl. The representatives are professional & accommodating and have a pleasant disposition & I love working w/them. I'm glad I chose them.

VALERIE ALLEN  |  First Impressions 
Rating:
5.0

I was treated very fairly!!!Thank you for securing my items and if I ever need this U-Haul again will use it!!!!Thank you so much!!!

JOYCE GRESHAM  |  Overall Experience 
Rating:
3.0

Did not visit the location

Sonya Whittley  |  Reservation 
Rating:
2.0

My 1st unit had a damaged door that I asked the clerks 3 times to fix b/c it made my unit unsecure. No fix,someone used this defect to steal my 32" TV. Insurance did not cover, I was not reimbursed.

TROY JONES  |  Overall Experience 
Rating:
3.0

Will not be using Uhual again. I've had too many bad experiences.

mylecia sims  |  Overall Experience 
Rating:
5.0

Managment is great.

ERIK KYNARD  |  Overall Experience 
Rating:
5.0

Staff was great. Will rent from again. Thanks guys!

Andre Hanks  |  Overall Experience 
Rating:
1.0

The management at this location sucks the female worker is very rude! The male manager was not I. Charge like should be

TAkImA SALLAWAY  |  Overall Experience 
Rating:
4.0

Customer service is great and the facility was clean. The unit I had was clean as well. I like almost everything about the facility. If the facility had 24 hour access, that would have been perfect.

Tyron Johnson  |  Overall Experience 
Rating:
5.0

We were very happy with the service.

Gregg Humphrey  |  Overall Experience 
Rating:
5.0

Excellent!!!

SHATAVIA GUNN  |  First Impressions 
Rating:
5.0

great management

Prissiclla Akowuah  |  Overall Experience 
Rating:
5.0

If needed, I would definitely use this service again. The delivery drivers were very friendly, professional and skilled. They were both customer oriented. Edna

etna scott  |  Overall Experience 
Rating:
2.0

Awful customer service, congested entrance & exit. Front desk lady needs more people training & knowledge with free rentals & eligible locations. The worst storage experience I have ever encountered!

BEATRICE JACKSON  |  Reservation 
Rating:
2.0

Entrance blocked no parking; gate access blocked as rentals get inspected (but no one is inspecting) desk not friendly & limited knowledgeable. Unit not unlocked for customer use Stressful atmosphere

BEATRICE JACKSON  |  Overall Experience 
Rating:
5.0

Very polite attendant

Cassandra Welch  |  Reservation 
Rating:
1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Cheryl Suttles  |  Overall Experience 
Rating:
1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Cheryl Suttles  |  Overall Experience 
Rating:
1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Cheryl Suttles  |  Overall Experience 
Rating:
4.0

Over charged me at the end for the move out, but everything else was fantastic! The manager was the best the whole time my stuff.was in storage, he helped me time and time again, Jamall was terrific

VIET GODFREY  |  Overall Experience 
Rating:
2.0

In the beginning friendly helpful staff. Even with late payments a few times staff was helpful. Then new staff the manager was helpful the new female staff have nasty attitudes charging items w/o rece

LAKISHIA BRANHAM  |  Overall Experience 
Rating:
5.0

The staff was more than accommodating and professional

Ashton Bussey  |  Reservation 
Rating:
2.0

Because they took all my kids clothes and other stuff they had and we had to get stuff from here and there and I didn’t have no job to keep up with my storage and I really don’t know how to tell kids

cokethia brooks  |  Overall Experience 
Rating:
5.0

.

Lynn Turner  |  Overall Experience 
Rating:
5.0

Satisfied with the service

TRENTON BRIGGS  |  Overall Experience 
Rating:
2.0

My belonging where cleared out and thrown away when I was still renting the unit, and asst.manager had no idea what happened ,payment were up to date, very unprofessional

Anjelica Green  |  Overall Experience 
Rating:
5.0

Thank you

EDWARD ROBINSON  |  Overall Experience 
Rating:
3.0

The only thing I would suggest is extending the hours of operations

demelia rashad  |  Overall Experience 
Rating:
2.0

Both my company car and personal car were broken into. Even after filing a police report I had to pay for the damages out of pocket multiple units and cars were broken into

jason thomas  |  Overall Experience 
Rating:
3.0

I've used Uhaul storage twice 1st one caught on fire and I lost everything and the insurance I had offered my 200 dollars for my lost this time water and pollen got in my unit and I lost a living room

corliss arnold  |  Overall Experience 
No reviews have been submitted for this location.

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