Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

2,287 comentarios

2885 Clairmont Rd NE   Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

(404) 315-0681

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 315-0681

2885 Clairmont Rd NE
Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Saisawang D. 
Clasificación:
5.0

I still need the account to reflect the correct name for tax purposes. My name is Waltrina DeFrantz-Dufor and the account and receipt is listed under Watlrina GeFrantz-Dufor. Please correct and resend the receipt to Mikaldufor@gmail.com and waltrina02@gmail.com. Thank you, Waltrina 404-423-0197

Waltrina G.  |  Overall Experience 
Clasificación:
5.0

Employee's we're outstanding. This was my second time here and would come back to this same location again. Very satisfied. Great people!

Paul B. 
Clasificación:
1.0

Not only did they have poor signage for how to access the vehicle, the vehicle was dirty, and they didn't have any dollys for rent but charged me for one. Don't use this location.

Sandra A. 
Clasificación:
5.0

Truck windshield on the interior could have been wiped down. The Engine light was on the entire time. Check-in and return was excellent. All personnel were polite and helpful.

Howard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

Very fast check-in/out

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

jneka C. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMILY W.  |  Overall Experience 
Clasificación:
5.0

The pick up and drop off configuration of this site is not good. Difficult to attach and detach trailers due to fencing, gates, and weird parking lot. Customer service employees were all very nice and helpful.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERTELLE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Professional and friendly staff. Everything you need to move and more available and in stock. Great location.

Daniele T.  |  First Impressions 
Clasificación:
5.0

Reverse camera

Arpil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

Staff was helpful and friendly. 5-Stars

Tom M. 
Clasificación:
5.0

Gentleman at pick up location was very nice.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawanna J.  |  First Impressions 
Clasificación:
1.0

Unprofessional and even the 1800 number was unprofessional

Stephon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Symone M.  |  First Impressions 
Clasificación:
1.0

I had a pickup scheduled at noon and after I arrived at the facility I was informed that there were no trucks until 4:30. After I finally received my truck, I left the facility and found out that the right mirror did not work at all. I was unable to see out of the right side of my vehicle and was required to use surface streets as I was unable to merge lanes properly. I called the help line and was waiting for over two hours to speak with someone. By the time I finally did speak with someone, they attempted to blame me for the issue. I was informed that 2-3 days later I would have someone reach back out to me regarding the issue and I still have not heard back. This is absurd and I am appalled at how terrible the service has been.

Deklan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
1.0

The woman who ran this location was the worst and rudest person I've ever met in my life. I was already having a terrible day and she did nothing but make it a million times worse. She should never work in customer service. Such a sour miserable person.

Sydney G. 
Clasificación:
5.0

Very easy drop off!

Julie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tae Hyun K. 
Clasificación:
5.0

Penny was amazing! She was working alone and was super busy with other customers, but she still did a great job tending all the customers in a very efficient way. ¡Gracias!

MARTHA W. 
Clasificación:
1.0

Your chat has been ended. Thank you for contacting us! Close Thank you for contacting U-Haul! TODAY U-Haul11:13 AM Hi there! How can we help you today? Chervon Brown11:13 AM On 7/29 @8:45pm my storage gate card stopped working. I was able to get in, but unfortunately my items including my gate card were left inside the storage building as I was moving items into my unit. I was locked out and had to contact security through Uhaul's 1800# to let me out. I had my children with my and had to make arrangements for them while we were trapped inside the storage facility. Today I went to get assistance with retrieving my gate card from the locked storage building,but was told that there's nothing that can be nothing at this time until the Store Manager comes in at 11am. I have items that I have to unload to make my final trip and turn in my apartment keys at 12:30pm today or I'll be charged additional rental days. This is an unfair situation that I need rectified.

Chervon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A.  |  Overall Experience 
Clasificación:
2.0

I had reserved a hand truck/dolly to use in my move. I had prepaid for the item and upon arrival to get the truck and equipment i was told "sorry, we don't have the hand truck". That's not acceptable. I flew in from FL to move a family member and they offered no assistance and said it wasn't their fault they didn't have a hand truck. Ridiculous.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
4.0

Only employee was more worried about having room on their lot than anything I had to say (though this was where u-haul logistics wanted me to return it). They did not check gas level or mileage and told me I was ok to go. The odometer was read wrong and took hours the next day to get resolved.

Lonnie S. 
Clasificación:
5.0

Very efficient check in and check out thank you!

Scott C. 
Clasificación:
3.0

I found a beer can behind the drivers seat when I got to my destination. There were cigarette butts in the cargo area. The windshield was covered in oil. About what I always expect when I rent. They were however very helpful in extending the time I needed for the truck.

william B. 
Clasificación:
4.0

Seemed understaffed.

Steve H. 
Clasificación:
1.0

In my online reservation I requested a 6::30am pick-up and was directed to the Piedmont rd/I-85 location. When I arrived this morning , I couldn't complete my check-in/pick-up online. So, I called customer service and learned it was only 24/7 return location. Not a 24/7 pick-up and return location. I waited for the location to open at 7, but the employee didn't get there until 7:05. This is important because my 2 hour reservation for the freight elevator and loading dock at my building was from 7am - 9am, and my movers were meeting my there at 7am. When the employee arrived and looked up my reservation, she informed my there was no 20 foot truck available because the person who rented it yesterday hadn't returned it. She told me I had to go to the Clairmont Rd location to get a twenty foot truck.. By the time I arrived to the Clairmont Rd location it was 7:30am… I had extreme difficulty driving the truck because the passenger side mirrors were broken and would not stay in position. When I looked closer it looked like they had black electrical trap on them in an attempt to hold them in place. When I finally got the truck back to my apartment, it was 8:00am and I only had had 1 hour to use the loading dock and freight elevator. Therefore, I was unable to move all my things as planned. To make matters worse, I still had to pay the movers for 7am - 8am while they were waiting on me to get the truck. I was a very frustrating experience, and no one tried to make it right. :(

TAMARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance C. 
Clasificación:
5.0

Professional and courteous. Easy check in.

Michael K. 
Clasificación:
5.0

My only recommendation is That more than one employee is needed

Tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Could not have been nicer or more helpful.

Douglas N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

Very difficult to figure out where to drop the truck off after hours. Ended up putting it in front of a moving van since spots were filled with cars in front of the office, and storage area where trailers were stored was locked.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
5.0

Great service from Rick

Bradley S. 
Clasificación:
1.0

I returned my vehicle but my account wasn't closed out and I was overcharged. I returned to the location today to let them know the situation. Instead of being helpful I was accusing of not refilling the gas tank by Ricky Alexander and he began acting as if the situation was my fault. Clearly all the mistakes were made on their end but I'm there being belittled and treated poorly. The customer service was absolutely disgusting and I WILL never return to that location again.

Shavaughn S. 
Clasificación:
3.0

The pick up truck I rented worked fine, but the Change Oil Light was on, as well as Tire Maintenance Service Light. I would have thought that would have been checked before I rented it. There was only 1 staff member on duty so unfortunately she could not do anything about it. The truck worked just fine while I had it, though.

Shawna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

The pick up location changed from my original location when I made my reservation. I realize the text I received the day before showed the new location, but it would have been helpful had the text noted that, e.g PLEASE NOTE NEW PICKUP LOCATION or similar text. Because it did not, I went to the original location first and had to make an extra trip.

Ronald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary S. 
Clasificación:
5.0

The lady on the morning was GREAT! IT was quick to get the key to the truck. She even switched out the truck when I mentioned the engine light was one. Not a single issue or grumble the entire process. Drop-off was easy too.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
2.0

Drive in to return truck. Sign says parka f stay here we will be right out. Wait 10 minutes. Go inside. Get ignored by staff. Ask them what to do with electronic drop off. Have them groan and tell you to park under awning. Finish your drop off. This place is a wreck.

Christopher N. 
Clasificación:
1.0

Lacks integrity. Charged me for 100+ miles when I only drove 20. I hate thrived and liars.

AYANNA G. 
Clasificación:
5.0

¡Gracias!

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
1.0

Over 15 customers waiting in line because the location open late people trying to physically fight and getting very argumentative and angry with each other is a very toxic environment when there's only one person working the entire location also he works very slow and pushes people to the back of the line who I've been waiting there for hours. I had to cancel some movers that I had scheduled and booked and had to pay them so I lost over $200 because of the 3 hour wait time with my original booking was confirmed for 10 AM I didn't leave uhaul until 1 PM and I arrived at 10am

Sara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
2.0

The store didn't open until 10:30. Ricky ,the store clerk was extremely rude and Refuse to do work customer service approved

Lafayette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Ninguno

Luis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lajuana C.  |  Overall Experience 
Clasificación:
2.0

The truck was dangerous. Bald tires, chips in the windshield.

Jared T. 
Clasificación:
5.0

El cliente no dejó un comentario.

pierce L. 
Clasificación:
2.0

The apps of course didn't work, the truck had half eaten food and sugary juice drinks spilled under the seat and I wasn't expecting to have to spray a Uhaul for ants and clean up someone else's mess. The office was staffed by one man who was very knowledgeable and worked swiftly to help the three of us waiting, I just think the location may be a bit busy for one guy and I do not fault him for doing his best under those circumstances. I cleaned the truck so the next hauler won't have the same experience and need to spray as he goes.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETCHENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyrus N. 
Clasificación:
5.0

Lot of drop-offs/pickups had to wait a bit longer than expected.

Dean H. 
Clasificación:
5.0

My reservation at the NE Expressway U-Haul was not going to honor the quoted price that location provided to me. Eventhough I went there personally to make arrangements. Forced to pay the additional amount due to my delivery commitment I found the trailer was not properly maintained and malfunctioned upon being attached to my truck. I asked for another trailer that worked and the person who performed the hookup told the other guy to give me a refund. Which he did, but was not going to give me a receipt to prove that a refund was given. Until I was going to call corporate HQ. This forced me to drive to the Clairmont location. Where I was provided a good trailer at the price quoted. Jerry Hopkins at (404) 680-1701

JERRY H. 
Clasificación:
3.0

Originally had truck reserved at the Piedmont Road store and the worker never showed up to open the store so had to go get truck at Clairmont Road store and was 45 minutes late to go pick up items.

Joel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
1.0

Have never had a easy/good experience at this location. The pick up was ridiculous. I went back this morning to get something I left in the truck and the employee didn't show up till 9:06 AM… there was a large line of us outside and an enormous line of trucks. One poor man was supposed to rent his van at 8AM and had been waiting there for the keys for over an hour. The employee who arrived late was very rude and very slow. Had no urgency.. as he was late and had no way of getting any trucks out anytime soon because he hadn't checked any of them in. Probably should have your employees get to work an hour before opening… just a suggestion.

Rebekah K. 
Clasificación:
1.0

This location NEEDS MORE STAFF. The current and ONLY worker was obviously burnt out, showing up 30 minutes LATE to work, pushing everyone's appointments and reservations back as we waited in line for him to not only check in the people who had been waiting on him for 30+ minutes to open shop but also check in the keys to the uHauls dropped off the previous day before. Help this man. This company needs to actually care about customer service. Moving is statistically one of the most stressful things for a human to go through ~ this process should be smooth and efficient. It was far from it. My reservation I made two weeks before got cancelled THE DAY BEFORE due to uHaul's disorganization and I had to shuffle to find another nearby location that could help me with my reservation. Come to find out the new reservation that was made was inadequate to my original terms needed and it was NOT communicated. Terrible TERRIBLE service.

Chelsea G. 
Clasificación:
4.0

Regarding the equipment, I answered “yes” with a little hesitation. It appeared well enough maintained, but the cab had a good bit of dirt in it. The dirt appeared to be from mud as the wheel wells on one side had a lot of dried mud. I only saw one employee at the pick up location. It was very busy and the young man was doing a great job, but he certainly could have used some help!

Andrew G. 
Clasificación:
3.0

Self checkin was a bit cumbersome

STEPHEN M. 
Clasificación:
2.0

It would be a benefit for U-Haul to equip all trucks with tow capabilities. I needed a pickup truck to tow and auto but the pick-up at the site did not have the towing equipment so I had to use a moving truck. I know that they are at the same rate but the problem surfaced as I was being helped by a wonderful rep. He was finishing my reservation and his co-worker ( do not know if he was the manager or owner) told him that he should not have given me the truck because he failed to check the log. What the guy did not know is the rep did a reservation for me before checking the inventory. Those few words could have been saved to be discussed when the customers are gone. Doing that in front of customers can look bad just as it did and leaving with a lobby full of customers looks even worse. So worse that when I received my truck the gas was not correct but with one person now working and 7 customers in the lobby and a car stuck on the side of the road I cant wait to get the gauge adjusted. I would like to get reimbursed for my gas if possible because that situation was horrible. The guy that walked out was extremely helpful and nice to me but he is human first. as a human you can only be treated poorly and in front of others before you have had enough.

Reckesia S. 
Clasificación:
5.0

China was exceptionally helpful…cannot say enough wonderful things about my experience!

sonya m.  |  Overall Experience 
Clasificación:
1.0

Sign in option was a disaster. The website wouldn't work and the lady checking me in couldn't simply just take my license. Instead I had to waste my time trying to take a picture of the ID. The parking lot for my car is over 100yard away. Awful experience all around.

Ronnie D. 
Clasificación:
5.0

Great Customer Service 👌

ELGIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Takira F. 
Clasificación:
1.0

I rent Uhaul box trucks all the time. Most of the time it's a great experience but at the clairmont location i have had a couple different issues with the trucks. One time I rented a truck and went three miles from the location got out the truck and noticed that the back tire was low. I had to put air in the truck and then return it, which was very inconvenient. Recently I rented a box truck from the clairmont location. I drove the truck a few miles away to load it up. Once I loaded it up drove up 85 as I was driving the mirror came off on the expressway. Once I unloaded the truck I had to drive it back to the clairmont uhaul location with no driver side mirror I know this was dangerous but I had to rush back to uhaul to get my car so I could get home to get my kids before my fiancé went to work. I love renting trucks from uhaul but sometimes the trucks are just not reliable at the clairmont location.

GALEN B. 
Clasificación:
1.0

Was charged twice for same trailer. Had none of the other equipment ordered and paid for. Had no help with refunding.

Will C. 
Clasificación:
5.0

From start to finish, Mr. Woods and his staff were AWESOME!

Clifton M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peres A. 
Clasificación:
5.0

Darius was awesome!!!

Anthony A. 
Clasificación:
4.0

Later customer service reps

ANTONIO A. 
Clasificación:
3.0

Understaffed. The worker was obviously overwhelmed and doing his best.

Jack O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken V. 
Clasificación:
4.0

The truck needs an alignment very difficult to drive with the steering wheel being crooked. Other than that the customer Service was Excellent and equipment was clean.

Kazza L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
3.0

KeOsha was very efficient, especially considering that the internet was down when I picked up the truck. She got the job done using her phone. The truck had not been completely prepared, with a hand truck left loose in the back and the blanket bag empty. Also, the left side had a right mirror installed, which was OK but made seeing back a little tricky. Other than that the truck worked fine. I know that like everyone else it is difficult to keep enough employees. Overall good experience.

Christian Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

The truck was clean but was not well maintained. There some issues with the door and driver's seat. But overall, it was fine. Especially the office worker Darious Woods was very kind. Please promote him or give him some bonus or whatever.

Taesik S. 
Clasificación:
1.0

Reserved equipment a month in advance and nothing was available when I went to pick up the truck. I had to go to several other locations to find what i needed. What is the point of having a reservation???

Jazmine B. 
Clasificación:
5.0

5 star service

John R. 
Clasificación:
2.0

The elevator was broken

KAREN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELIN G.  |  First Impressions 
Clasificación:
2.0

I don't know if it was the staff's fault, but I asked for a replacement key fob for over a year and I was advised that they were ordered and never arrived. It was a huge inconvenience for me to have to get out of my car to swipe my card to enter the gate.

marlieka S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

allen m.  |  First Impressions 
Clasificación:
5.0

Staff way better then two years ago when i use this location.

Ricardo O.  |  First Impressions 
Clasificación:
2.0

Rob/Rod was not the most customer driven. My first reservation was for Saturday, February 26, 2022, apparently Uhaul had a system outage which really inconvenienced me for both truck and storage. My second reservation Monday, February 28, I arrive again Rob/Rod is there and I faced with the same drama, his nonchalant attitude for my inconvenience, the 15inch truck requested was not available and for this I get no explanation I than ask for alternate truck which he stated all trucks had reservations but than he followed up with the smallest truck Uhaul have to offer, causing me to have to make multiple trips.

Bobby H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sheliah s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl H.  |  First Impressions 
Clasificación:
2.0

Y’all robbed me and now u r tryna extort me

Kathina B.  |  Overall Experience 
Clasificación:
3.0

Location is convenient for me. Access and hours of access were good for me. The facility was clean and my items were just as I had left them. Sometimes the staff working there were not helpful or friendly at all.

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS W.  |  First Impressions 
Clasificación:
5.0

Friendly staff helpful

MOHAMED F.  |  First Impressions 
Clasificación:
5.0

The staff is great and very helpful would recommend to anyone looking for a good storage facility.

Brandon M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall L.  |  Overall Experience 
Clasificación:
5.0

Great guy at the desk.

Jamal P.  |  First Impressions 
Clasificación:
2.0

Elevator on building 1 is bad. Needs to be fixed. We couldn't use the trash. There was a sign that says we could use it for a small fee, and we wanted to pay, but the front desk person declined. Overall, 3/5. Thanks!

Nosa N.  |  Overall Experience 
Clasificación:
1.0

Lock from storage was still in the unit, I had 5 movers having to wait for 30 minutes, the gentleman from the front I was told by someone from the corporate office who was there at the time he had gone to help me, but not, he was helping another client, the woman from corporate was rude and said at first I was in the wrong unit, and I was not . I'm not sure how she could have made to corporate . After those 30 minutes he came to open the unit, still believing I was wrong

susana c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Garine G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall L.  |  First Impressions 
Clasificación:
4.0

Great, friendly and helpful staff! No light in my unit. I did have reserved via the Uhaul 800 a heated/refridgerated unit but when I showed up it wasn't available. I had to take the only unit left and there were no lights. I was ok without air and heat. Thank you. Tes Stout

Theresa S.  |  Overall Experience 
Clasificación:
3.0

Was told first month free however, had to pay $167.90 for the first month. Also had a climate controlled unit reserved but they had none when we arrived. Did not receive any calls or emails with changes. The computer system at UHAUL-what happened to it? I have used UHAUL for years and in the past month helped my son move and then my move it trucks cancelled, hard to get assistance on line or vial phone?

Theresa S.  |  First Impressions 
Clasificación:
3.0

This location is in need of more staff. Although each staff member were helpful and friendly, when issues a raise it takes too long to find a resolution

Roshauna S.  |  Overall Experience 
Clasificación:
3.0

There were a lot of bugs in the space.(big ants). They had got into my boxes

JACQUELINE Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquin P.  |  Overall Experience 
Clasificación:
2.0

I was lock upstairs on the 3 floor with my key..and my man friend that was helping me move told one of the young ladies in the office for help to get Elevators open She had a nasty attitude and said she didn't have to open it.. Then when I try to explain to her they don't want to hear it.. Every time I come there to do business its always a problem with someone in the front office... You might want to have a mandatory meeting with your staff... customer service sucks I'm very upset about it... very disrespectful and Unprofessional..

Laquisha T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Eugene W.  |  Overall Experience 
Clasificación:
2.0

The Rep was by themselves so she was irritated and couldn't give good customer service. The line was long.

tommy s.  |  First Impressions 
Clasificación:
4.0

Excellent staff, light bulbs were never in my storage unit for one room and the other was out when going visit. It would be nice for uhaul to fix this often. Well lit areas are important! Also the Elevator is terrible; especially when you have paid movers and every time the elevator close - it takes 3-tries, before the door close! Something has to be done! That's terrible. Don't wait till someone gets hurts before fixing! It's been 4-months and still not running correctly. By the way, I'm referencing building A. Call elevator specialist- that's frustrating.

Nafessa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dianne b.  |  First Impressions 
Clasificación:
5.0

Staff is very knowledgeable and friendly

charles h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B.  |  Overall Experience 
Clasificación:
5.0

Reserved space online. Set up was fast. Like tha facility location and security.

Jonathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yanindre M.  |  Overall Experience 
Clasificación:
3.0

Mattress and boxspring was left at third floor elevator landing.

MICHAEL F.  |  First Impressions 
Clasificación:
1.0

The manager are rude and a Lia

HALIMATOU B.  |  Overall Experience 
Clasificación:
4.0

When compared to the staff at our other facility, the team was poorly trained and somewhat inflexible. They were friendly though!

Thomas G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

price c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mayte S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick G.  |  First Impressions 
Clasificación:
4.0

I've utilized this specific location for 2 different moves! Both times have been a very smooth process for storage! The first move, I stored my belongings for 3 months. The second move I stored my belongings for 7 months. My only complaint would be the stench in a unit near mine, so I'm not sure that there is much the company can do about that. I give this location a thumbs up, and will definitely return if I need to again!! Also, the staff is great even with the long lines and demanding customers, they give you one on one assistance, and will see your process all the way through!

Kristin M.  |  Overall Experience 
Clasificación:
5.0

The 2 women that work there are amazing. Literally the best costumer service I've had

Eugenia W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMARIS M.  |  Overall Experience 
Clasificación:
2.0

Extremely poor customer service July 10, overall poor customer service fraudulent late fees on use of storage rental, cleaning fees excessive charges!!! I would not recommend the Clairmont location to anyone!!!

Pearline C.  |  Overall Experience 
Clasificación:
1.0

Customer service was horrible..andra that works on site on clairmont was perfect but cs on call terrible.

antonio t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne p.  |  Overall Experience 
Clasificación:
5.0

Tiffany was wonderful! So friendly and knowledgeable about all of my questions. The facility is very well maintained-super clean and it even smells good inside. My only suggestion would be to place a U-Haul sign at the Clairmont Rd entrance, as I thought I was in the wrong lot, only seeing Sam's Club when I pulled in. The facility is kind of hidden in the back of the lot.

ANDRIA KRISTEN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry C.  |  Overall Experience 
Clasificación:
5.0

Manager Tiffany delivers exemplary service. Goes above and beyond. Made a vet emotional move far more pleasant than I could've EVER imagined

julia g.  |  First Impressions 
Clasificación:
1.0

Someone broke into my storage and I (( REALLY FEEL STAFF HAD EVERYTHING TO DO WITH IT ))) I lost lots of $$ in merchandise and nothing was done about it !

jerome R.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and took care of our needs.

Nafessa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  Online Move In 
Clasificación:
5.0

The sale associate has great customer service skills. He was and is polite ,a lot of patients. Mr Shanun Jones, if he isn't Management, he most definitely should apply for the position. Great Job!!!!!!

DEIDRA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne p.  |  First Impressions 
Clasificación:
5.0

Aside from the air conditioning occasionally being out I have no complaints.

DR JOHN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmon G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tadd T.  |  Overall Experience 
Clasificación:
5.0

The GM is amazing. She is the entire reason I was not overwhelmed with my move. She deserves accolades and a raise. When we walked in, another customer said to her, "I need to tell you something. You are fantastic." And after she helped us, he proved right. She is wonderful.

Eugenia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CABRAL H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandye C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lakisha t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph D.  |  Overall Experience 
Clasificación:
1.0

This location has terrible customer service

Shanique M.  |  Overall Experience 
Clasificación:
5.0

Andrea is the best!!! Efficient, clear, concise, knowledgeable. Very nice person, made the whole move non-stressful. Please get her some help, she was by herself , and did a great job at not letting us wait for long at all. Great asset...RAISE

Cassandra D.  |  Online Move In 
Clasificación:
5.0

Clairmont location has been helpful and accommodating

Perry O.  |  First Impressions 
Clasificación:
4.0

I would have offered an excellent score but I had to stand in line for 35 minutes. The manager was in the office but on break so she couldn't help anyone. Another employee was on break as well. The lady who helped me was very professional.

Stephanie F.  |  Overall Experience 
Clasificación:
4.0

The pricing is quite high compared to other local storage locations for the same sized unit. We selected it because we were moving a college kid and staying in the hotel down the road, but will be looking for less expensive options if we need to rent again.

Ann O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT P.  |  Overall Experience 
Clasificación:
1.0

Tiffany was very rude and her attitude was disgusting. I will never rent from that location again!

AMIZIYAH P.  |  Overall Experience 
Clasificación:
4.0

Tiffany and her staff at Clairmont are all awesome 🤩

Day r.  |  Overall Experience 
Clasificación:
5.0

Friendly and professional staff.

Maria P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Inman b.  |  Overall Experience 
Clasificación:
5.0

Tiffany was excellent. Very friendly. Good customer service skills. Very helpful

LISAM U.  |  First Impressions 
Clasificación:
3.0

Honestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.

Ann O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronetta F.  |  Overall Experience 
Clasificación:
1.0

VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

natasha n.  |  Overall Experience 
Clasificación:
1.0

I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

KENYA M.  |  Overall Experience 
Clasificación:
1.0

The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

linnon n.  |  Overall Experience 
Clasificación:
1.0

From the facility to the employees it was the worst storage experience of my life.

Jazmyn T.  |  Overall Experience 
Clasificación:
1.0

I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Ryan M.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

natasha n.  |  First Impressions 
Clasificación:
5.0

Very nice and accommodating staff

Quentavia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N.  |  Overall Experience 
Clasificación:
2.0

Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that's not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let's not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Listo

Shanique M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalesa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalesa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stefanie e.  |  First Impressions 
Clasificación:
2.0

I made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.

ROBERT F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHEA B.  |  First Impressions 
Clasificación:
5.0

Yes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .

Micheal L.  |  First Impressions 
Clasificación:
2.0

I have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.

kenya t.  |  Overall Experience 
Clasificación:
5.0

There is NOTHING out of order, both staff and facility is above par

Donald F.  |  First Impressions 
Clasificación:
5.0

Excellent experience.

michael d.  |  First Impressions 
Clasificación:
1.0

My Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!

Connie C.  |  Overall Experience 
Clasificación:
5.0

Check out person was very helpful on return.

BRUCE Z.  |  Overall Experience 
Clasificación:
5.0

Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

ROBERT O.  |  Overall Experience 
Clasificación:
3.0

Should have a prorated policy when you move out or close storage early.

Carletta C.  |  Overall Experience 
Clasificación:
4.0

It was nice to have people who gave us good service during a difficult time for our family.

EDNA F.  |  First Impressions 
Clasificación: