Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

1692 comentarios

2885 Clairmont Rd NE   Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

(404) 315-0681

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(404) 315-0681

2885 Clairmont Rd NE
Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

She was yelling at my husband

JOANNA M. 
Clasificación:
5.0

This store is great. The staff/crew are always on target and working hard. This week, I dropped in late in the day and they got me fixed up and on the road quickly. Sorry for no reservation. I'll do better next time.

Kenneth G. 
Clasificación:
4.0

I was sent in by the 1800 line for a truck that wasn't available to much later. I paid for a dolly that I never got. It was my fault because I forgot about it since I was so happy to get a truck. I left only after getting home did I find no dolly in the back. I called 10 times and the 800 number had me hold, disconnected me or never got me to a person again. The worst!! So I paid for a dolly I never had or used. My husband was checking out and did not report it because he said the guy was new and the process was confusing - so he forgot. I thought the manager at this location was AWESOME! So helpful and worked wonders after the 800 line person had me hours away from a vehicle being available and stranded at the counter. I asked for a 9:45 am pick up. She put in for a 1 pm pick up.

Kimberly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT P.  |  Overall Experience 
Clasificación:
5.0

The truck had a newer model key and would not fit into the after hours drop box. The drop box should be redesigned.

Tomeka K. 
Clasificación:
5.0

Good service

JESUS M. 
Clasificación:
5.0

Everyone was pleasant, helpful and prompt.

Jennifer R. 
Clasificación:
5.0

Tiffany was super! Everything was executed with perfection as planned. Clean, organized, well managed store location with friendly customer service. The truck was clean and worked like a champ.

Cindy M. 
Clasificación:
5.0

Personnel were fun and helpful! So friendly even early in the morning. Thanks so much!

GHAIS I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
1.0

The truck was dirty. The inside of the windshield was filthy, hard to see. The side mirror moved so that it was useless. After I returned the truck, I saw a charge for an additional $54. I tried the online system but it doesn't work. I tried calling, but that was a 25+ minute wait. So I went to the location. The person there told me that the gas tank was given to me at 1/4 full and I returned it 1/8. Two problems. If that were true, I would have taken 1/8 tank. That's 5 gallons. They charge $11/gallon? Ridiculous. But, it wasn't true. I know that it was 1/4 full, exactly the same as what I got it. She told me that there was nothing she could do as she couldn't take my word for it. I argued. Finally, she said that they probably took a picture of the gas gage when checking it in. She checked the picture and sure enough, it was 1/4 (as I said). She refunded the $54. This was a scam. It failed, but probably works most of the time.

Laverne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY L. 
Clasificación:
3.0

N/C

JOSEPH R. 
Clasificación:
1.0

Fuel level on contract was inaccurate causing me to pay for $24 in extra gas. Staff was very unhelpful.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

Gate entry was always blocked with parked cars. Need better flow to get in and out pulling a trailer.

JUDITH C. 
Clasificación:
5.0

General manager was extremely helpful

Original M. 
Clasificación:
5.0

Andrea sellman was extremely nice today very great service.

RAMANDA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony G. 
Clasificación:
5.0

The front desk person was extremely helpful and understanding. She helped me when another pick up location left me stranded outside their office for 30mins just to tell me that the truck I reserved was not available. I was in and out in less than 10mins and she even backed the truck out for me. Amazing customer service!

ESTEFANI I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

I appreciated the help the agents gave me at the counter. They were dealing with the system being down and they still got me the liners I needed and I was out the door. They helped me when traffic was going to make me late for checkin time by helping me extend my time to a later slot. They made check out fast and easy for me. I appreciate the great crew working that day.

SHANNENDOAH G. 
Clasificación:
5.0

It's was terrific; Andrea was very friendly, and I was able to get my U-Haul, especially what I needed to do my move and the tools things for that

MADELAINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIER K. 
Clasificación:
2.0

One other thing— If a person rents 6 blankets and doesn't use them (still wrapped, not opened) you should not charge them

ANDREW H. 
Clasificación:
5.0

Tiffany was great to work with.

WILLIAM L. 
Clasificación:
3.0

It would be nice if the staff informed me of a $66 holding fee for the truck, but overall a good experience

DENISHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan K. 
Clasificación:
5.0

My experience was great. The General Manager went over everything so I was fully informed of what I needed to do as this was my first rental.

DANIEL A. 
Clasificación:
4.0

Compliments to the exceptional young lady who checked me in. She was knowledgeable, friendly and extremely helpful. It is people like her who bring customers back and recommend this location.

Williams G. 
Clasificación:
2.0

I was charged for a more expensive safe plan than I asked for. The truck was lopsided and the wheel was rubbing on the side of the truck. It smelled like rubber. I was not impressed and quite frankly over charged.

beth B. 
Clasificación:
1.0

Tiffany was very rude and her attitude was disgusting. I will never rent from that location again!

AMIZIYAH P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
4.0

Tiffany and her staff at Clairmont are all awesome 🤩

Day r.  |  Overall Experience 
Clasificación:
1.0

FAYSAL A. 
Clasificación:
5.0

Friendly and professional staff.

Maria P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Inman b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley I. 
Clasificación:
5.0

None. Vehicle handled well and superb customer service!

RICHARD A. 
Clasificación:
1.0

My vehicle was not ready when I arrived on time and checked in online - it was still behind the gate and inaccessible. I went inside to get help and was stuck listening to 2 employees loudly and aggressively talk about a legal matter involving a customer on the phone for around 15 minutes before I was finally helped and my entire order redone. I had been on the property for 20 minutes before I was even asked to put my card in the machine. My son and I walked outside to grab our things from our car while we waited for our vehicle to be pulled outside of the gate. The employee told me to check the vehicle for damage and gas and handed me the keys. As she was walking away she said I couldn't park/leave my car at UHaul, and that I needed to park it down the street or have my son (11 years old) drive it off the lot somewhere else. I ordered this vehicle 5 days ahead of time, but i was given absolutely ZERO warning about this "rule", otherwise I would have taken an Uber to the location. I wasn't even able to leave the parking lot until over 30 minutes after my scheduled pickup time because of this. I have done business at this location a few times before and have NEVER been told I cannot park there. Staff here presented themselves to me as lazy gossips with very rude behavior. Terrible customer service.

Chelsea C. 
Clasificación:
3.0

I was charged for a extra day which wasn't fair because your employees didn't do my reservation correctly which I couldn't even move my things in storage the first day I purchased it.

AMIZIYAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENJI K. 
Clasificación:
5.0

best service i'v ever received at a uhaul! thanks jessica

TRAVIS D. 
Clasificación:
5.0

Everything was just as expected. No surprises. I will rent here again

Joseph S. 
Clasificación:
1.0

The owner is rude and allows employees to steal items left behind by customers. I have it on video a Bluetooth headset left hanging from the rearview mirror but I had already dropped the keys in the overnight drop box right as the employee locked the front door. I called the very next morning and was told by an employee that only him(Chris) and Robert(owner) opened the next day and NOTHING WAS FOUND..LIES... I HAVE IT ON VIDEO. I AM BEYOND DISGUSTED...ITS THE PRINCIPAL. IF NOBODY CLAIMS A LOST AND FOUND ITEM THEN SURE THE EMPLOYEES CAN CLAIM IT BUT I KNEW FROM THE 2ND I DROPPED THE KEYS IN THE LOCKBOX...DAMN MY BLUETOOTH. FUKN THEIVES..ITS COVID AND THEY BEEN ALL IN MY EARS..YALL DUMB AND NASTY!

Tiaana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORRENTI M. 
Clasificación:
5.0

Good people, I always use this location, nothing needs to change

BOONE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CArtavious F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRET I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN F. 
Clasificación:
5.0

Tiffany was excellent. Very friendly. Good customer service skills. Very helpful

LISAM U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSTAM Z. 
Clasificación:
5.0

The two women I interacted with today were very helpful and pleasant and I would prioritize using this location for future needs over others due to their excellent customer service.

MARK H. 
Clasificación:
5.0

My uhaul truck seemed old. The arm rest for the driver's seat was broken, there was old crusty food on the passenger side of the cab, and the steering wheel had to be held at 11 o'clock to proceed in a straight path. I suggest either better maintenance or replace the vehicle fleet.

MICHAEL S. 
Clasificación:
5.0

Dropping off was easy and quick. Filled up the truck to leave it with the same amount of gas that we started and folded the blankets we rented. Checked and confirmed the final mileage and they sent me the confirmation of drop off via email. Simple and without any trouble, what more can you ask for?

Russell B. 
Clasificación:
5.0

Truck was a little beat up on the roof and may have been a problem had it been raining but was perfect for our move! ¡Gracias!

Kathleen M. 
Clasificación:
5.0

Great customer service by both in store workers! Very friendly and helpful.

LAUREN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABIR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie W. 
Clasificación:
5.0

Excelente atencion

nestor P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cymone C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
3.0

The location and building are fine. The two representatives that were there were fine. But I'd made an online registration with a 10am pick up. I stood inline for more than an hour waiting for a representative to get to me. What's the point of setting things up online if you still have to wait in line (for e than an hour) with everyone else? I think your system is flawed and needs to be examined.

KIMBERLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakeria C. 
Clasificación:
3.0

A less difficult after hours return drop box process!

PURITA C. 
Clasificación:
3.0

I found it ridiculous to be forty-five minutes late on return and have to pay a full day's rent.

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINESH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine F. 
Clasificación:
1.0

First thing is make your reservation system work. I reserved a trailer weeks in advance to make sure I didn't have any issues because I had a small window to pick up custom made cabinets. On the morning of the rental, I did the online check in and it moved my reservation 20 minutes in the wrong direction without any input from me. I called the number provided and I got transferred where I stayed on hold for 15 minutes or so. When I got someone, I told them that there was a U-Haul location a mile or so from my house and she was able to transfer my reservation to them. If you already had my address and if a location had the equipment a mile from my house, why wasn't it transferred to them instead of 20 minutes away? Then when I got to the location, after the online check-in, where I already uploaded my drivers license and completed the process, I was in line waiting due to lack of personnel available and technical issues of people not being able to login to the system, for around 30 minutes. By the way I was third in line when I got there, it is not like there was ten people in front of me. When I finished inside, then they could not find the trailer. After all was done, I was at U-Haul for over an hour to pick up a trailer that I had already checked in online for, “to make the process faster”. So no, I would not recommend this to a friend and I will look to find other options the next time I need to rent a truck or trailer.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN B. 
Clasificación:
5.0

This was a last minute need for a trailer on Christmas Eve. The associate at the Clairmont location was friendly and efficient. We had an easy set up and simple drop off. Thanks !

JAY L. 
Clasificación:
3.0

Honestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.

Ann O.  |  First Impressions 
Clasificación:
4.0

Be more precise on fuel. My contract stated the truck was full. I drove 14 miles and it took 7 gallons of gas to fill the tank. Other than that all was well. The staff at this location were very friendly and accommodating.

toni T. 
Clasificación:
5.0

The reservation confirmation sent me to DeanMart Shell on Northside Drive. This was no where CLOSE to where my vehicle was (2885 Clairmont Rd NE)! Why on earth did you send me there? I had to pay for TWO Ubers to get me to the wrong location and then to the correct location. Would UHaul like to reimburse me one of these fees? Please stop sending customers to the wrong locations.

CHRISTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl T. 
Clasificación:
1.0

El cliente no dejó un comentario.

DEMARICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronetta F.  |  Overall Experience 
Clasificación:
4.0

The truck driver door had no key lock, the interior was uncleaned and the floor in the cargo area had the rivets previously destroyed. So the first time that I entered the cargo area, I stepped into the hole and dropped the washer. Upon returning the truck the manager "graciously" didn't charge me for the pre-existing "damage". Next time I will rent from Penske.

Jan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAAD MUDHISH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin H. 
Clasificación:
2.0

My contract required a utility dolly but none were available. That required a lot more physical exertion for the move. To top it off, I was charged a $1.00 for not having/returning to utility doll that I never received. This is my 2nd less than adequate U-Haul experience. Likely going elsewhere next time.

JAMES H. 
Clasificación:
4.0

The equipment was clean, but the vehicle had issues that should have been conveyed with me before it was given to me. There was a spot in the cargo area that was not screwed in properly and I almost twisted my blow trying to maneuver around it. Also the lock to the driver side door is completely missing.

Malcolm M. 
Clasificación:
5.0

Service was great!!

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie B. 
Clasificación:
5.0

I didn't catch the guys name but he was extremely helpful. I encountered issues with the lock and my access card and he was right there to assist me with everything! Amazing attitude and very helpful. Thank you for making my experience amazing. He worked the early morning shift. I was there around 7:30 on 12/15. Give that guy a raise!!!!

MAURICE P. 
Clasificación:
5.0

Being able to complete your pick up order online is a great option. Makes picking up much quicker and easier. Staff made it very quick and easy at pickup.

Nathan C. 
Clasificación:
5.0

Very friendly, quick and professional!! You guys made my move an easy breeze!

Randall V. 
Clasificación:
5.0

Opened late. Inadequately staffed. However, there was an employee, Ebony, at the location who maintained her composure and multi-tasked magnificently. She was so calm and collected that everyone waiting relaxed and got their vehicles Cargo van had tire pressure warning and oil change messages illuminated when I picked it up. Oil change is no big deal but tire pressure can be a safety issue.

James W. 
Clasificación:
4.0

Improve traffic flow and parking instructions with larger and clearer signage. Increase staff during busy times and prevent smoking inside rental vehicles.

Gabriel R. 
Clasificación:
1.0

VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

natasha n.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ciera H. 
Clasificación:
1.0

I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

KENYA M.  |  Overall Experience 
Clasificación:
4.0

The personnel are great but the problem is with the process of booking and securing the rental via the app. Everything that I had already done via the app I had to do once again in person, defeated the whole purpose and wasted an incredible amount of time. Incredily frustrating, no solutions offered, bad customer service and lack of attention for the client.

Estefania C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
1.0

The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

linnon n.  |  Overall Experience 
Clasificación:
1.0

From the facility to the employees it was the worst storage experience of my life.

Jazmyn T.  |  Overall Experience 
Clasificación:
1.0

I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Ryan M.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

natasha n.  |  First Impressions 
Clasificación:
5.0

Very nice and accommodating staff

Quentavia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N.  |  Overall Experience 
Clasificación:
2.0

Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that's not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let's not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Listo

Shanique M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalesa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalesa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stefanie e.  |  First Impressions 
Clasificación:
2.0

I made an online reservation on May 1st for a drive up storage at the Clairmont storage for May 5th check in. It showed 2 drive up storage areas available and I RESERVED one of the drive up units. I called on May 2nd to confirm my reservation at the storage area for May 5 and they said everything okay just bring ID etc. When I showed up at 7:15am May 5 I did not get her name but there was a card Samanda Lora told me that there were no other drive up storage available and they booked me for indoor storage 2nd floor. I asked why this happened and got no reply why but this is what you get nothing more. My issue was I was meeting my movers at 8am and paying by the hour to make the move. I did not have time to find another facility and I was going to pay these movers by the hour. I took the unit and got a free lock WOW! While the movers were loading my furniture on the truck I called your 800 number and got a very nice lady and explained my issue and she came back and said she talked with Eddie and they found a drive up storage and Eddie was waiting for me. I immediately got in my car to go take off the lock on my 2nd floor and go see Eddie about my drive up. On the way over I did receive a call from someone (Eddie) but did not answer because I was driving and only to get to the Uhaul place and have Eddie saying he made a mistake and there was nothing he could do. I GUESS MY ISSUE HERE IS WHY TO YOU HAVE A SYSTEM THAT WHEN YOU RESERVE SOMETHING IT DOES NOT RESERVE WHAT YOU WANT! I NEVER FOUND OUT FROM THE 2 EMPLOYEES WHY THIS HAPPENS AND IT SEEMS TO ME A BAIT AND SWITCH. UHAUL IS BETTER THAN THIS AND I WOULD EXPECT NOTHING LESS. I GOT A FREE LOCK AND PAID MY MOVERS AN EXTRA HOUR MORE TO MOVE ME BECAUSE WE COULD NOT JUST TAKE IT OFF THE TRUCK AND PUT IT IN THE DRIVE UP STORAGE. I DID TRY TO RESOLVE THIS ISSUE AT THE STORAGE AREA AND ALL EDDIE DID WAS GIVE ME THE BROCHURE THE IN-TOWN MOVERS WITH YOUR CEO E.J. "JOE" SHOEN TO CONTACT.

ROBERT F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHEA B.  |  First Impressions 
Clasificación:
5.0

Yes the general manger moved me in I was highly impressed of the professionalism that gave me as moving helper . Com start my 2nd location for uhaul thank you very much .

Micheal L.  |  First Impressions 
Clasificación:
2.0

I have decided to give this location 2 stars only because they have a kind manager. She was helpful & efficient BUT.. On February 29th I reserved a storage location, my friend & I showed up & were forced to deal with a lady whom was not helpful. She would hand us the paper with the storage numbers and price & give us the key card to look around on our own because she "can't get up, too old". She was rude & asked us the same questions over & over again because she was not paying attention. I came back to the storage 1 week later on March 8th & my key card was denied, I go into the office & was greeted by the Manager & the same unhelpful lady, whom looked totally different this day. Due to her lack of attention last week, She put us in the wrong storage room. The manager was helpful & solved the problem. But I definitely paid too much money to have my access denied & spent 20 minutes re-entering the information that their employee inputted incorrectly. I personally wouldn't book with this location a second time.

kenya t.  |  Overall Experience 
Clasificación:
5.0

There is NOTHING out of order, both staff and facility is above par

Donald F.  |  First Impressions 
Clasificación:
5.0

Excellent experience.

howard S.  |  First Impressions 
Clasificación:
1.0

My Experience was UNPRECEDENTEDLY AWFUL!!!! The UHaul Assocuate changed my Original reservation to one that suited U-Haul WITHOUT Authorization OR consent & to asdd INSULT to Injury charge me 2x!!!!!

Connie C.  |  Overall Experience 
Clasificación:
5.0

Check out person was very helpful on return.

BRUCE Z.  |  Overall Experience 
Clasificación:
5.0

Exceeded my expectations. Higher cost, so eventually I moved for a better deal. But this place is 1st class.

ROBERT O.  |  Overall Experience 
Clasificación:
3.0

Should have a prorated policy when you move out or close storage early.

Carletta C.  |  Overall Experience 
Clasificación:
4.0

It was nice to have people who gave us good service during a difficult time for our family.

EDNA F.  |  First Impressions 
Clasificación:
5.0

Tiffany was wonderful! She explained everything, answered my questions, and walked me through every step! Very happy I came to rent here!

patricia m.  |  First Impressions 
Clasificación:
1.0

Very dissapointed. Our lock was clearly tampered with (changed). After using a lock smith and entering the unit we found that some of our valuables were missing. No support from U haul.

Richard C.  |  Overall Experience 
Clasificación:
4.0

Service was good and the staff friendly and helpful.

Aron R.  |  Overall Experience 
Clasificación:
5.0

Cannot express how amazing the facility was, how helpful the staff was, how wonderful the truck rental was, and the ease of it all!

Karen C.  |  Overall Experience 
Clasificación:
5.0

Thank you to everyone there. Special thanks to Tiffany and Donald. Tiffany always goes above and beyond. Always smiling and knowledgeable. This was Ultimately the best Experience. Thanks Sabrena

SABRENA W.  |  Overall Experience 
Clasificación:
5.0

It was easy and seamless renting with U-Haul

Stanley R.  |  Overall Experience 
Clasificación:
5.0

I have dealt with many U-HAUL locations the staff it was made this location one of the best , even when they are slammed with customers they still manage to be courtesy , considerate and professional.

JOHNNY M.  |  Overall Experience 
Clasificación:
5.0

The staff and General Manager treated me with the upmost professionalism and care. Gracias

Damon M.  |  First Impressions 
Clasificación:
2.0

The place is supposed to be secure but I stored my car for 3 months in the vehicle parking and someone stole my car cover! Luckily they did not try to steal my car

Chelsea M.  |  Overall Experience 
Clasificación:
1.0

The lady who helped me was rude and acted put out. She treated me as if me being in her presence was making her physically Ill. The manager, who was fairly rude my first visit, greeted me with a "wha

Christopher B.  |  First Impressions 
Clasificación:
3.0

My storage reservation and quote was wrong once I arrived. The office was way to busy for two employees to run that cause my confusion, and me paying $100 more then expected and quoted. Wasn't happy!

Carletta C.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly .

Christopher E.  |  First Impressions 
Clasificación:
5.0

The manager and all employees I came in contact with were professional, helpful, and courteous. I would very much recommend this location to friends and family.

Scott C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and made my return easy thank you

Nadine D.  |  First Impressions 
Clasificación:
5.0

The staff here delivers the best customer service.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

Great service

JAMES T.  |  Overall Experience 
Clasificación:
5.0

Every thing is real good Thanks

Awni M.  |  Overall Experience 
Clasificación:
3.0

Hello Michael, We had no intention to move out of your facility but unfortunately we had a series of events that led us on It. Would be a good idea to training your staff to better treat customers.

nadia t.  |  Overall Experience 
Clasificación:
5.0

Gracias

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

Tiffany was EXCELLENT!! She knows what she’s doing and her customer service etiquette is 100

melody r.  |  First Impressions 
Clasificación:
5.0

The gentleman who assisted me with the Uhaul truck and Jessica are great people.

kathleen S.  |  Overall Experience 
Clasificación:
5.0

Tiffany is the core reason for why the facility runs so well.

ramon S.  |  Overall Experience 
Clasificación:
5.0

Great service

Melissa B.  |  First Impressions 
Clasificación:
5.0

Very Good Customer Service.

LAWANDA J.  |  Overall Experience 
Clasificación:
5.0

The Clairmont Rd (Atlanta) location was superb. Your GM, Mr. Donald Mcmichael, was the primary reason for me staying as long as I did. His focus on customer service will keep your customers.

ERIC M.  |  Overall Experience 
Clasificación:
5.0

I all is have good costumer satisfaction we uhaul thank you very mush

Hector G.  |  Overall Experience 
Clasificación:
5.0

The staff in this facility, specifically Akim, was extremely helpful at a time when I was completely overwhelmed with the stress that comes from a move. Akim had a solution to all my questions.

denise r.  |  Overall Experience 
Clasificación:
5.0

The operations general manager is outstanding and the staff do a wonderful job!!!!

DELOYD J.  |  Overall Experience 
Clasificación:
1.0

Entire process was a real pain

william f.  |  First Impressions 
Clasificación:
5.0

Donald Mcmichael was exceptional. He was friendly, assertive, and made my rental transaction very efficient and offered great advice.

ramon S.  |  First Impressions 
Clasificación:
2.0

While the staff were friendly, I wouldn't recommend this facility because of the misinformation on two separate occasions I received from one employee. I do not plan on coming back.

Neal R.  |  Overall Experience 
Clasificación:
5.0

Great manager!!

William R.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Gloria H.  |  Overall Experience 
Clasificación:
1.0

I would never recommend this location. My items were stolen out that unit With both of the locks on it. There were rude to me. Didn't care abut my items. This location needs to be shut down ASAP

Miyah J.  |  Overall Experience 
Clasificación:
3.0

Move the card swipers so they can be accessed from a car, instead of having to get out of the car to check in and out. Incredibly frustrating to continually swipe.

Racheal N.  |  Overall Experience 
Clasificación:
5.0

The facility manager, Donald, provides outstanding customer service. I would highly THIS facility and its services.

PHILIP B.  |  Overall Experience 
Clasificación:
1.0

I made a reservation the day before for the deal of a truck and one month free of storage and after comfirming i was told i would pay around $36 plus millage. When I got there they charged me $154

Cesar A. | Reservación
Clasificación:
5.0

Mr. Donald has very great customer service along with his staff. I will tell everyone about this location. Location is very clean. Staff is very polite. Thank You for your service.

MELESSA R.  |  Overall Experience 
Clasificación:
5.0

Couteous, extremely helpful, cognizant of my time concerns

ROBERT O. | Reservación
Clasificación:
5.0

I originally had a reservation at the buckhead location which was an absolutely horrible experience was sent this location and Tiffany and the other staff member turned our whole experience around

Robert G.  |  Overall Experience 
Clasificación:
5.0

Manager Donald was very professional,helpful,fast and understanding of everyone personal needs. I would recommend everyone to come to Clairmont Uhaul just because of their customer service.

MELESSA R. | Reservación
Clasificación:
5.0

Excellent customer service - thanks!

Jennifer K. | Reservación
Clasificación:
5.0

Donald McMichael is extremely helpful puts customers first great people skills

Elcee B. | Reservación
Clasificación:
1.0

I stored my property for less than a month, and my unit was broken into. I lost a lot of property. The manager was not very helpful. Overall, this was a terrible experience with Uhaul.

Evan D.  |  Overall Experience 
Clasificación:
4.0

U-Haul always manages to screw something up in one way or another, but the location manager, Don, does his best to accommodate when corporate fails in customer service. I appreciate all his help!

Rylee O.  |  Overall Experience 
Clasificación:
5.0

Your Manager Donald was so accommodating, he made my experience with UHaul a positive one.

dilaine p. | Reservación
Clasificación:
2.0

The customer service on the 1-800 number is terrible. Kept messing up my order request and I still don't have a truck or a storage .

Gene H. | Reservación
Clasificación:
5.0

The young lady who was at the counter helped make sure the unit was ready and helped to unload my car off of the auto transport. This location definitely has great customer service.

Omar C. | Reservación
Clasificación:
5.0

Caring professionals

Margaret D.  |  Overall Experience 
Clasificación:
5.0

All the staffs were very helpful and professionals Thank you for your splendid services

SIMON G.  |  Overall Experience 
Clasificación:
5.0

Donald is fantastic! He really cares and in each of my interactions with him - additional storage space or rental vehicle - he was professional and a pleasure to work with.

DONALD E. T.  |  Overall Experience 
Clasificación:
5.0

The staff take their cue from the manager, who is the epitome of courtesy and efficiency. There is no better business in the city of Atlanta.

George S.  |  Overall Experience 
Clasificación:
1.0

I rented a unit there for over two years.Every time I went there the air conditioner was out .I was always told they were working on it.I feel I paid almost $200.00 a month for a non climate control .

PATRICIA W.  |  Overall Experience 
Clasificación:
5.0

Great customer service, great facility, great people...Thank you!

DELALI T.  |  Overall Experience 
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