Comentarios de los clientes para U-Haul Moving & Storage at Bladensburg

#2952961, I rented a vehicle that was not properly serviced before rental, I had to stop my move 3 hours after renting and bring the vehicle back to the lot. The staff was rude and unprofessional and the woman checking in the vehicle upon check in was wearing a durag on her head and had the temperment to match. I thought I was living out an episode of "Girlz in the Hood at Uhaul, east coast style". I did not take physical possession of the vehicle until at little after 3pm. In fact the office held possession of the vehicle keys until that time in case they needed to move any of the other rental vehicles on the lot. The Branch Manager Mr. Parker was not in the office when I returned the vehicle, I was not offered to be switch into another vehicle. Although it was documented by the staff the tire pressure light was on and the vehicle was properly serviced after I returned the vehicle and before they rented the vehicle to another customer. As a result my move was delayed and not completed until the next morning on Nov 17,2020 which has been documented by the storage facility. The General Manager, Mr. Parker refused to provide me with any adjustment in my bill although they did document that there was a tire pressure problem with the truck, which caused me to make the decision to return the vehicle back to the lot. According to Uhaul.com Incorrect tire pressure can cause poor stability, an uneven ride and poor gas mileage. Underinflated tires are dangerous. ... underinflated tires can cause early tire failure, including tread separation and blowouts, as happened to the First Baptist Church van. ... On one occasion, the left-rear tire that failed was inflated as low as 50 psi, ... Mr. Parker stated to me on 11/24/2020 1:24pm via telephone because he did not respond to my last email correspondence. At this time he stated low tire pressure should have not been a real concerned and caused for me to disrupt my moving process and bring the vehicle back to the lot. I wonder if it was this same attitude that we care about the money and are not concerned about the renter that lead to the the tragic incident involving U Haul listed below: Tragic Multiple Death Case Due to Underinflated Tires Settled ...sjblaw.com › tragic-multiple-death-case-due-to-underin... The van and the U-Haul trailer it was towing rolled over, ejecting four ... Underinflated tires are dangerous. ... underinflated tires can cause early tire failure, including tread separation and blowouts, as happened to the First Baptist Church van. ... On one occasion, the left-rear tire that failed was inflated as low as 50 psi, ... His and his staff's attitude is unacceptable. Initially I was seeking a partial refund to be fair. But after my conversation with Mr. Parker where he acknowledge there was a problem with the tire pressure causing the pressure warning lights to come on the vehicle and he offered no compensation or empathy. I am seeking a full refund.

The mananger and.worker was really nice and respectful

I'm ready to rent again

Pure bait and switch scam. Approved for one-way for $139 flat rate then one day before call to say the truck is not available for one-way and forced to do in town for $260. Avoid if possible.

Everything was excellent

I had to wait for almost 45 minutes once I got there. This cut into my allotted moving time. Eventually, another employee came to help the woman working, but there definitely should have been an additional person there initially. The first truck I was given had windshield wipers that didn't work. I was given a different truck, and I didn't realize until I got to my destination that the lock on the truck didn't work, possibly from rust. In addition, I requested a dolly, but they somehow already didn't have one at 7am. I would recommend having a greater supply of tools or being more prepared to not offer them at all.

Location is somewhat difficult to get to...my reservation was changed to this location so I was a little bit annoyed with that, but apparently they had the size trailer that I needed. Staff was very helpful and fixed an issue with my U-Haul tow bar.

Staff was extremely professional, kind, and accommodating

Great services and right to the point

Really easy process explained well by staff. Thank you.

No issues at all. Easy process.

Uhaul should not have customers to recheck in their own vehicles, I thought trucks was rented by the day, I had to return it by 6pm when I picked it up at 12 and I didn't have enough time to finish moving, couldn't extend my rental because I paid 118. For 6 hrs..

Cant think of anything that will need to be improved. All good. Check out and Check in process was super. Good service at this location! Thanks,

The vehicle was dusty inside, which tells me it was not sanitized. Additionally, the tire pressure was low. So not only was it not in good condition, it was not safe. You need to tell ppl before they make a reservation on your website that you don't parking for customers to secure their vehicle while using the rental. Very misleading.

On 10/30 I reserved a 20 foot truck because I was moving from Oxon Hill, MD to Waldorf MD which is about 23 miles apart. I reserved a one way trip because the pickup was ten minutes from the move out location and the drop off was ten minutes from the move in location. Once I arrived to the pickup location at 9am on 10/31 I was told that a truck was not available for me to pick up and I had to wait a few days. I didn't have that option because my lease was up that same day and I had to be out by midnight. I was also told that someone called me and left a message letting me know a truck wasn't available. I did not receive that call and didn't have a “missed call" showing on my phone. After speaking to a sales rep at uhaul via phone call I was advised that the “only” truck that was available was a 10 foot truck that was in Washington DC. which was clearly out of my way. I was also told that the truck had to be returned to that Washington DC location. I had no other choice because I had to be out by midnight. My plans clearly changed. Because of the inconvenience my trip changed from a 23-25 mile trip to a 120 mile trip. Instead of filling up a 20 foot truck one time I had to fill up the 10 foot truck twice costing me more time, more gas and more mileage all equaling more money. Instead of my trip being one way from Oxon Hill MD to Waldorf MD it became: 1. Washington DC to Oxon Hill MD 2. Oxon Hill MD to Waldorf MD 3. Waldorf MD to Oxon Hill MD (2nd trip) 4. Oxon Hill MD to Waldorf MD 5. Waldorf MD to Washington DC (to return truck) Instead of paying $60-$70, my total was $210 which is very disappointing. I've used uhaul on several occasions and never received this type of service before and to a certain degree I have lost confidence in uhaul producing what they advertise.

Nothing! Everything went well.

This was my first experience in a long time, way before the current process, however, it was an easy and efficient way to pickup and return the vehicle.

None

No issues at all. The contactless pickup was quick and easy as was our return.

Thanks

Customer service was very good. The rep was very helpful spoke very clearly and waited for you to answer your questions. I always go this location they have plenty of vehicles to choose from. And it metro accessible.

The customer service staff at this location was absolutely terrible, unprofessional and disrespectful.

I was charged twice for a rental on 10/15/20, the first truck I was given had a warning light showing a problem with a rear tire and it was wobbly. I made a u-turn at Bladensburg Road and went back to the store. I let the clerk know there was a problem with a back tire, he reassigned me another truck. He assured me I would not be double charged. I WAS ANYWAYS!!! This is the second time I've had problems with the equipment and charges at that location. The first occurrence was in September 2020.

It was greats service

Çharge less lol

I've rented trucks and vans from this location several times. My most recent experience was by far the best. The woman at the counter was very friendly and fast.

Booked the u haul at different location and it u haul truck has been automatically assigned 13 miles away from the actual booking place without any prior information. Not happy with the incident happened with me. Going to complain about it.

Very unprofessional talking to myself and others

The service was so slow, I spent more than one hours before I can book a truck, and because of that uhaul charge me money for after service, this is not fair at all, I will never use uhaul again 😢

The van was clean but it had indicator lights on the dash. I was charged a cleaning fee even though I brought the van back as clean as possible

Great Customer service from check in to drop off. Really easy process and the staff are patient , informative and friendly. Great Experience

Please remove the hand truck and bag with blankets from your trucks. Or make it easily removable if customer chooses to do so. I was told that I can't remove it because seal will break and I would have to pay for hand truck rental. Bag of blankets is permanently attached to the truck. It takes space that can be used for some of my belongings, instead I'm forced to haul around your belongings.

I cant recommend your company to anyone. On September 3, 2020 I put a $40 deposit on one of two October 1, 2020 hitch installations scheduled at your Landover location. I reserved two trailers for pick up on October 3, 2020 at your Central Ave. location. I showed up at your Landover location at 7:00 am on October 1, 2020. I was be told "Sorry, we don't have a mechanic and we haven't had one in weeks. You hitch installation has to be canceled.

I ordered a regular dolly to aide with my move. I was offered a much larger one when I arrived. I accepted it not knowing it was too big. I paid for something I had no need for.

Fast and easy equipment turn in. Thanks a lot

Employees were openly mocking customers who we're on hold and another after they walked out of building. I found this highly unprofessional.

It was perfect

This particular trailer had a broken tire tie-down strap that the location was unable to fix. Luckily I had enough ratchet straps to supplement.

Continue to hire employees like Chris and Marcella who both display excellent customer service.

Positive feedback here: I had a reservation at another location where "the system was down", no ability to rent anything and no idea how long before things were working again, and my schedule was shot. I called the Bladensburg location, they had the equipment I needed, got me in and out very quickly, everything was easy and positive. They are further away from my home but I'll try them first the next time I need to rent. They saved my bacon!

While the actual location, the people and the equipment was excellent the reservation experience and finding the truck was a disaster. I will never use a neighborhood dealer again and the one on GA Ave in Washington DC should not be allowed to rent Uhauld. If you want more info call me at (434) 2588470. Also the amount of time I was put on hold to talk to an agent is ridiculous. Get a call back system. I will try Budget next time.

The entire crew at this location is extremely friendly. They answered all of my questions regarding my bill thoroughly. Everyone was in great spirits.

The trucks need some upgrading and the staff needs to pay more attention to ensuring that the rented equipment are loaded when the truck is picked up. I had to lift all my furniture because someone forgot to include the dolly.

Something for sure y'all can do to improve is to make sure your employees inform the customer that we will have to pay PER MILE And ALSO be charged for not bringing it back by a exact time then what there own customer service person told me face to face

The manager was very pleasant & engaging on every visit (box purchases prior to rental & upon vehicle return). The online check in delayed my pick up 45 mins due to limited staff onsite who were seemingly having a challenging morning.

Fix your trucks and be nice customers...

This was a secondary location, and not my first location of choice. I was never informed after making a reservation 6 weeks in advance that my original location and any surrounding areas did not have a vehicle I needed. When I arrived on time to the Falls Church location where I had booked in mid August, I was informed I had no truck, and that I could either "deal with it" or call customer service on the phone. Eventually, one staff member, and what I assume was the manger helped us call cust. service, and surrounding locations to find a truck, however I think its VERY poor management for UHaul to have never sent ANY type of communication that there was no truck available, and to have me show up on the day of my reservation, assuming everything was fine, for staff to tell me "there's nothing I can do".

This location the employees were really nice and helpful. The truck I rented really needed severe maintenance. The alignment was off so badly that it felt like it was a hazard to drive. Sundays is my only day off. If I did not need the truck that day to move somethings I would have opted not to use the vehicle.

Cool staff. This is a very busy location with a lot of aggressive customers. I rent here when I'm in DC which requires a rental truck at some point. In spite of the challenges they handle business efficiently and professionally and I thank them for their collective team service.

One of the Male customer rep working was not wearing his mask. During COViD and the agency policy I feel it is paramount that policy is adhered to. However all of the customer reps were working very hard to ensure each customer was taken care of in a timely and professional manner

This location overcharged me, was slow, and the van did not smell good.

Friendly customer service agents and additional staff.

Charge per mile is too expensive.

They was very nasty no training

The customer service agents were ridiculously rude and unhelpful. The amount of attitude was completely unnecessary. On top of that, there wasn't even a hello- much less a question as to whether I needed help. And I had to ask the heavy set black male, to wear his mask! He did not appreciate that either. I will not be going back to this location- not when I live between two of them.

The agent Marcella was very very helpful at the Bladensburg Rd, Washington DC over the phone when she helped me with my virtual Return U-Haul in Ballston Spa, NY she was patient, courteous and moreover knowledgeable, all the makings of a great employee

great staff willing to go the extra mile

Dropped it off after hours so hard to comment but went without an issue

Bad customer service I was charged for a key that broke due to wear and tare on the key I never got to use the truck to move the items I need to get rid of never going to that location awful service

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

The manager, Chris Parker, was awesome! Thank you so much!

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Thanks!

Very friendly and helpful staff. Highly recommend.

I have no remark at this time. Thanks!!!

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

great team

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Gio the driver was excellent!

What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.