i dropped off trailer on Wednesday I never received reciept trailer was never checked in even though it was dropped off during business hours trailer inspected and unhooked by uhaul worker
Jim M.Customer Reviews for U-Haul Moving & Storage at Bladensburg
Testimonials From Recent Customers
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The gentleman I returned it to was extremely professional and helpful immediately and very nice
RANDY S.I made a mistake on fuel. Thanks to Phil in customer service, he spotted the mistake quickly and explained thoroughly. He was very professional, patient and knowledgeable of text check-in process and mistakes that can made; fuel charge refunded immediately...NO hassle! Thanks Phil really appreciated your help!
LOLITA W.The staff were pleasant, helpful, and had great attitudes - from check out to check-in! Much appreciated, and one of the nicest rental experiences I've had in some time.
KRISTIN L.While the location area is not the nicest neighborhood, the staff was friendly and helpful in guiding the drop-off, and it's easy to get in and out of.
Ira K.It was my first experience. I would recommend This store. The people were very friendly and helpful to all my first time question's. Made you feel safe and at home. The customer service skills where on point. Thank you so much for making my first experience non-stressful ðŸ'ðŸ½ðŸ'â¤ï¸
LORNA W.To tell customers up front about the after hours return fee. Also to avoid these fees you have to self check the vehicle in and to show the customer how to do so!!!! To avoid unnecessary charges and confusion!!!!!
ELVIRA S.My initial interactions with the staff were exceptionally good. The day of my pick up of the trailer went very well and the staff even helped me with an issue we found with my car. The close of the first day went smooth as well. HOWEVER, the beginning of the second day gave me cause to call upon much of my leadership and customer relationship training. Dealing with the bearded fat guy wearing the floppy hat, was exceptionally bad. I would have walked out and found another location, if I did not have your trailer and had to move all of the "stuff" on the trailer to a pickup truck. The customer service experience of returning the pickup truck was poor to fair. The Bladensburg location is perfect for my occasional need to rent equipment. It is sad that some of your staff "suck" at customer relations.
Arnold M.Transmission made some weird sounds, but otherwise the people and process were great
CHRISTOPHER P.All the people at the location are so helpful, kind and encouraging for someone like me who never drove 15' truck before. There is plenty of street parking along National Arboretum and very safe place to leave my car.
Tomoko M.It seems unfair to charge a fee to drop off after hours. It doesn't add any cost to uhual to let me park in a parking lot at night.
Samantha D.I rented a 10†U-Haul moving rental truck from the Bladensburg location which was heavily roach infested in both the cargo and incab department of the vehicle I have both actual video recordings and pictures of the infestation. My biggest concern was that my belongings would be infested by the pest I had to shake my items out before moving it into my home this is completely unacceptable I would like to file a formal complaint! I was also Overcharged for the expenses of the rental truck I returned the vehicle at the same fuel odometer reading with pictures however I was charged a fuel fee I called in advance to have my rental duration time extended I would like a full reimbursement for my rental return
Dionne M.Not overly friendly, but got the job done.
JOLENE C.The online validation process is unacceptable. It makes zero sense to have to list another person prior to renting a truck. I lost 30 minutes waiting for the process to complete. Rental car companies do not do this. Also, I was scheduled to have a van that was just sold. Somehow, it was still in inventory for rent. While the outdoor staff was friendly and helpful, the indoor staff was rude and dismissive of customer concerns. If it weren't for the outdoor staff, this rating would've been lower. I do not plan on ever renting from Uhaul again. If so, I'd avoid this location.
DALE H.The service at the Randall Place location was outstanding. The staff was very and helpful. More importantly, the facility was very clean. We noticed the staff immediately cleaning the truck after drop. I will definitely rental from this location again. Great job! GL Simpson
Gail S.I have rented a 10†U-Haul moving rental truck which was heavily roach infested in both the cargo and incab department of the vehicle I have both actual video recordings and pictures of the infestation. My biggest concern was there my belongings would be infested by the pest this is completely unexeptable I would like to file a formal complaint I was also Overcharged for the expenses of the rental truck I returned the vehicle at the same fuel odometer reading with pictures however I was charged a fuel fee I called in advance to have my rental duration time extended I would like a full reimbursement for my rental return
Dionne M.Chanell Thompson was awesome and very professional!
BRIAN H.No changes that I see '
HAROLD T.Thanks ☺ï¸
SAKIVA S.Great Service
CAPRICE C.There was some white residue dried up all in the back of the van. Told the guy when I dropped it off and all he said was “yea, we've been trying to get that up for weeks.â€
GANEE H.Nothing at this time. This is the second time I have used this location for trailer rentals. The customer service was again exemplary, especially with check in. Everyone was pleasant and professional. This has become our preferred location for U-HAUL services.
Lynne P.Absolute horrible customer service. Confusing, weird, not efficient, staff standing around while people are in line waiting, rude. I will never visit the site again
ADINA L.Make sure y'all truck seats are in good condition and the bumper don't look like it is coming off.
Valerie S.The location was easy to find. The equipment was clean but the unprofessionalism of the staff was most impressive. Even while assisting other customers, the young lady was patient, kind and attentive to everyone. One customer even apologized to her for his rude and impatience behavior during their prior interaction. 5 star worthy!
Yvette S.The lady that processed my service was RUDE. I am a Sr. Citizen and with all the paper work and policies I was somewhat confusing. I will never recommend anyone to rent a vehicle at that location. As far as the vehicle is was in good condition.
WILLIAM C.Its a disgrace that you are charged $132.50 for cleaning. The cargo van i had was returned with a lil dirt/dust in back but definitely not a cleaning costing $132.50....This is ridiculous and I will fight it through my bank. There isn't even a note to say why this amount was charged. Just taking money from customers and not explanation. This is theft
Colin L.This location regularly only has one person working for checkout. Which means there is almost always a really long lime. I waited an hour to be able to check out my vehicle. Because I complained to the woman working the counter she gave me the van at the very back of the row instead of the one closest. Really poor customer service.
Mazi M.I recommend additional staff on your busy days.
FRANCINE C.Quick effective transaction upon delivery of the cargo trailer Very nice staff woman !
Hernan A.Bad part of town. App would not let me do self return because it did not acknowledge my rental. I called the 800 number and had to wait for at least 20 minute speak with someone. They could not help. It was getting dark and dangerous so I put my keys in drop box. I was charged $20 because I did not do self return. Computer system/App needs to be more robust.
thomas G.WE were told closing was 7:00PM, but they stated closing at 6:45Pm and referred us to the website which proved difficult. The location was a lot further than our resident location; There were many more convenient locations.It wasn't very consumer friendly. Lastly, The truck was had a loud noise from either water pump of fan belt. Not the Best. and Had poor mileage. We should get some refund.
JOHN B.the after hours instructions didn't indicate what to do with the blankets that I rented. I left them in the cab of the truck so they wouldn't be stolen.
Scott M.The app was absolutely abysmal. It was very slow and took about 20 minutes to go through the "self check-in". For the return, the app camera would not take a clear photo of the odometer. There were two UHaul personnel that were still onsite and I explained after 10 minutes of trying to get a clear picture that I was having trouble and they told me to try wiping the camera and drove away. I was stuck there for 30 minutes trying to get a clear photo. Eventually went to the UHaul website instead of the app and after about 10 tries got a clear enough photo for uhaul to accept it so I could actually leave. When it asked me how clean the vehicle was and I said clean enough for someone else to use, it asked for further pictures to confirm. At that point it was dark out and I could not get good photos to show the interior so I changed it to "needs cleaning" just so I could finish and finally be allowed to leave. It was hands down the worst checkout experience I have ever had. I was crying because I didn't think I would ever be able to leave as I could not make any progress on the app. I am very frustrated and upset, and annoyed that I was charged extra for cleaning a perfectly clean vehicle. I will never rent another truck from UHaul and will urge everyone I know not to use the self check in service unless they want to be held hostage for an indeterminate amount of time while they are already stressed out about their move.
Anya L.Equipment dropoff was very fast, and I was also able to return my unused boxes for a refund.
BRYAN H.Thank you for being willing to help with pick up And drop off !
Destiny J.Short and sweet......
Cynthia C.Every thing is good the way it is!
AISHA L.The employees were very friendly.
DEBRA M.This location was superior to any other place I have been. Excellent customer service. Friendly. Could not have had a better experience. Thumbs up to this crew!
JOHN L.I have rented from this location several times in recent years. The customer service significantly improved on my last visit! The workers were friendly and helpful.
EMILY L.Ms. D. was very friendly and helpful. I have used this location several times and always had a good experience.
BRIAN B.Incredibly nice staff who got on with cleaning the truck as soon as I dropped them off.
NADER M.Well done
CHRIS E.Have a more structured system in place, and employees more willing to help. When I asked for help, all I got was “I don't know†and the employee walked away. No one wanted to take the time to actually listen to the problem I was experiencing with the mobile app. Waited in line for 45 minutes. Didn't get some of the equipment I paid for with my rental. I had to push back my movers reservation because it took an hour to even get my truck.
Johanna H.The person who checked me in was actively on TikTok while helping me. Additionally, we had a long wait to check in and then waited a long time after to receive our dollies, so just really felt like we were not the priority. Personnel should not be on apps while with customers - this was shocking and unacceptable.
MADISON L.They were friendly, efficient, and knowledgeable. Both my check in and out processes were seamless. I'd definitely recommend this location and go back if needed.
Tiffanie C.I don't believe it's fair for the customer to have to walk around and search for the truck even though they ordered it online and provide the convenience of dropping the truck off right at the front of the door for personnel it just seems a little inconsiderate
Reginald W.Personnel were very nice and professional. Cabin of truck smelled like cigarette smoke
Amelia B.I was mislead on the rental and told something totally different from what was explained and signed. An the whole situation was embarrassing!!
ALGERNON G.Let your staff keep doing what they are they are excellent, friendly and professional.
Kiranjit S.Great staff.
RANDY MICHAEL I.easy fast and efficient
Michael S.it would be good to get a call when the car is ready for pick up
JASON B.The young man that checked me in was in very positive spirits and very helpful in going through the check-in status. He was efficiently moving through two customer check-outs ahead of working with me. It was impressive how quickly he accomplished his tasks and put me at ease through the process.
RICHARD B.I love this location the people are nice and friendly will continue to rent from this location
SHERRY M.My storage unit is very expensive, and I didn't know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas S. | First Impressions