Comentarios del cliente para U-Haul Moving & Storage at Bladensburg
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Bladensburg
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Alicia C. en
The general manager was EXTREMELY RUDE && UNPROFESSIONAL!
Eric H. en
Everyone was helpful and friendly. An overall great experience. Thanks!
Rain T. en
Work on the internet!
Carri C. en
This location was very disorganized and slow. No manager was available and more service people were needed for the volume of people coming to the location. Moreover we were overcharged for mileage and it isn’t justified we had all mileage laid out and we only put about 8 dollars in gas in the truck. We have receipt showing this yet we were charged for 195 miles.
Jonathan S. en
The 4th or 5th time I've rented from this location, and the staff is always polite and professional. I'm left wondering why more places can't be run as well and as nicely as this one! Kudos whomever is training and overseeing this staff.
Carson M. en
First of all, the computers were not working so it took us 45 minutes to get our truck. Second, air had to be put in the tires. Third, the mileage rate is exorbitant.
Justin P. en
When I made my reservation, it gave me the option to use the 24/7 mobile pick up so I could pick up the uhaul truck before the customer service desk opened at 9am. But when I got there and clicked on “pick up my reservation†in my uhaul account, it told me that I had to wait until the 9am opening and get the truck from the desk. It’s frustrating to have the 24/7 mobile option but not actually have it. It defeated the point of 24/7 and I wasted time I needed to move out. Also, if that option isn’t available for my reservation, I should’ve been given a heads up BEFORE I clicked that link.
William M. en
More staff. They are very busy and work hard. They could use some help.
William R R. en
I had several major issues at this location. First, the truck was in the back of the lot behind other trucks and not easily accessible. I had to wander around the facility at 6:00 AM in the cold searching. Secondly, the two utility dollies I requested were not in the truck. I had to wait until an employee arrived at the store to retrieve them. Third, the back of the truck was filthy. No one had cleaned it. I had to sweep it myself when I arrived at my old house to perform my move. Fourth, the truck only had 1/4 tank of gas. I had to fill it up before I performed my move. Fifth, the employee who retrieved my utility dollies for me reeked if marijuana and was clearly under its influence. Overall a terrible experience.
Ousanas J. en
The agent that took my return was really awesome and sweet. She's a wonderful person and very professional
Christina D. en
I was told to pay someone else's bill because south capital street messed up my account with someone else's account I was told to pay the bill that isn't mine and then file a police report. What is going on someone please help me
Bridget H. en
The truck I rented did make some engine noise but otherwise drove well. This location was understaffed when I picked up my truck but the staff I worked with was friendly and knowledgeable. Also, this was not my original pickup location. I had to switch to this location from the one on S Capitol St because the first location said they wouldn’t have a truck for me despite my reservation, which I only discovered when I called to confirm the reservation 24 hours before pickup.
tonya S. en
Wonderful manager with great moral ethics!!
Paul S. en
Great people. Got me checked and out asap!
frank S. en
KUDOS
Katherine H. en
The management and staff are not just professional, but a pleasure to deal with. Always happy with my experience here!
Luray T. en
Customer service training !!!
Anthony C. en
Employee was very courteous.
Jose A. en
N/A
Derrick F. en
The staff was really disrespectful to me and disrespectful to a deaf female ,The worker female had dreads brown skin and the guy with the dreads was disrespectful to ,I'm going to my mayor of my state reside in about this horrible experience .
Darren W. en
Unprofessional workers
Annette C. en
Love the Ladies that help me on my purchase and return.. Tell Chris give them a raise!!!!!!!!!!!!!!!!!!!!
Jeff C. en
On 12/30/19, this location tried to charge more for the rental than the price on the website where I had reserved and booked the truck. Thankfully, after calling customer service and talking to 3 representatives, it was determined that this location had erased our original reservation so they could double bill us. The representative saw our original reservation and determined that it was manually changed by this location. Big thanks to Laquisha and Michelle at customer service who caught this location in their malfeasance. I don't know if Chris Parker is Manager or franchise owner, but he should know that his employees were being dishonest. If I were U-Haul I would seriously check history and question their integrity. I have rented from U-Haul MANY times and usually everything goes smoothly.
Michael T. en
Customer service was horrible. The truck was dirty and infested with bugs and leftover trash. When mentioned to the employees they had a very dry, nasty and unbothered attitude.
Gary D. en
The truck I rented had several issues. The horn dis not work ! The radio did not work and 3 dah lights where on.
Claude E. en
The manager, Chris Parker, at the Bladensburg location was great.!
Mossi T. en
When I dropped the car off. I left a candy wrapper in the car. The agent had the GAUL to say he almost charged me $25.00 To clean the truck. EGREGIOUS!!
Bryan G. en
Post a sign that tells customers that they should come inside and let the employees know you're returning a truck instead of waiting with your equipment. Don't charge customers for an additional day when your employees don't come out and check your return in and you're on the lot on time.
Janet B. en
Chris was da-bomb!
Patrick O. en
I was overcharged , I still need my refund
Sarah H. en
It was very easy to drop off the Uhaul.
Veda U. en
I got a truck that the bumper was hanging and the tire pressure light was on. When I returned the truck, no one was there to inspect truck. The guy told me to just leave the key. Hopefully I will not be charge anything for the lousy truck I received.
Ashley L. en
That staff was lackluster and the equipment was not up to standards. And they tried to call a 1/3 tank of gas a half and told me if I didnt bring it back at half I would be charged... it was never half to begin with?!?!
JACQUELINE C. en
I used the app for the first time. It was challenging but doable. I will be using it again soon. Thanks
Michael G. en
For once at U-Haul, fast service. Guys in the lot work hard and are nice. Manger is so by the book he comes off as impolite and looking for a reason to not rent you equipment. Sort of hostile.
Helene W. en
Nothing I had a Wonderful UHaul experience that was very Pleasant. Great Customer Service!
Kathleen J. en
Chris and staff were excellent, helpful and all around super nice! The Process was quick and they were ready for me
Dale W. en
Keep on doing it thank you.
Chimemezue A. en
The cashier was very helpful
Bill H. en
All good
Kelvin J. en
I don’t appreciate the customer service and they took money off my car when they was not supposed to
Monica G. en
Very nice staff. Easy to return
Ashlee D. en
We organized our 15’ U-Haul from the Capitol Hill location one month in advance of our move from DC to SC. U-Haul contacted us earlier in the week to ask us to go to the Bladensburg location instead, as Capitol Hill was out of 15’ trucks. Upon arrival at Bladensburg and after waiting in line for over an hour due to slow service for other customers, we were told that our 15’ truck had just been given away (with what seemed like no care of this incredible inconvenience to us, especially since there was a sign on the screen saying “When you rent in advance we always deliver on timeâ€). We were offered a 10’ truck instead which would not fit all of our belongings. Then we were told we could drive an additional hour to Hyattsville to see if they had a 15’ truck there (U-Haul refused to bring the truck to DC, despite their huge mistake in giving our original 15’ truck away). We then told U-Haul that we were calling Penske to rent a 15’ truck that U-Haul could reimburse us for. While on the phone with Penske, the U-Haul rep told us they had found our truck and it was in the lot. It was frustrating that it took us seeking out a competitor for U-Haul to remedy the mistake and for the truck to miraculously appear. The one U-Haul rep helping us directly tried his best to help us and did seem to care about fixing the situation, but his colleagues who gave our truck away did not care about helping us at all. I don’t know if it was this specific location that caused the poor service and mistakes made, or U-Haul in general, but we do not plan to use U-Haul in the future.
rufus G. en
The Lady behind the counter was great. The Gentlemen that have me my vehicle was helpful. I thought he would drive the truck up to the front for me to get inside during the pickup but that wasn't the case
Troy R. en
Be consistent in your rental policies. We have used the same credit card to rent trucks and sent several different persons to pick up the vehicle. The card is a company card with an owner on it and sometimes I need to go to the rental facility and sometimes I do not. Do not state that you can do online express check in and just pick up keys when that is not true. We have attempted to get the correct information on the account we had for several years and no one seems to know how we can correct the information. This is just poor service.
Molly W. en
The lady who helped me was very nice
JUDITH O. en
Have more customer service people during peak hours.
LOUIS P. en
n/a
Keith S. en
Your computer is hardly working. It took 45 minutes to complete my transaction.
Jorge L. en
Excelent
Perry D. en
I still have not been refunded my $315.00 dollars from my canceled contract.... UHAUL has charged me twice for the same contract. Other than that, the service and the equipment was excellent....
Eric C. en
What made this experience excellent was the General Manager Chris. He was very personable, extremely helpful & patient with my inquiries. He demonstrated professionalism & was eager to help me upon my return to keep the line moving. My pick-up experience with the morning staff was a little different, as the employees were having extensive personal conversation amongst themselves while helping customers. However, again Chris is the reason my rating is excellent. He demonstrated exceptional customer service. Per our conversation, I would say his southern hospitality is an added benefit to what makes this location thrive. Thank you for the opportunity to share my feedback.
Sylvia G. en
Online services,the app kept saying that I didn't have enough room on my phone for pictures and there's only ten picture on the phone
Christinaa C. en
This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
dianette w. en
The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
Michael K. en
Thanks!
James G. en
Very friendly and helpful staff. Highly recommend.
geraldine v. en
I have no remark at this time. Thanks!!!
MIchael H. en
Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
Zubaidah S. en
great team
Catherine W. en
I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Kirsten R. en
Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
brandi f. en
The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
Mike M. en
My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
marie d. en
Gio the driver was excellent!
Andrea S. en
What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.