It would help if the online check-in process took fewer than 30 minutes. It was as if I had never rented from uhaul before.Christrina S.
Customer Reviews for U-Haul Moving & Storage at Beltway Southwest
Houston, TX 77031
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Miya A.
The staff were so nice and helpfulLauren A.
El cliente no dejó un comentario.James M.
The manager was friendly and helpful. God bless.Thomas J.
El cliente no dejó un comentario.randy G.
Very friendly fast in and out.Roy W.
My experience with this location was superb! Each of the customer service representatives was very attentive to my needs. One representative in particular (Sabrina) was truly exceptional beyond expectations. She coached me through the moving process from the aspect of miles, packaging, protecting my items, and storage. She helped me make a good decision regarding the size unit needed and the truck to rent. Moving is already difficult... However, Sabrina should be recognized for her efforts to make my move and process of storing my items efficiently. Truly happy with U-Haul! Anthony Madryanthony M.
Everything is good thumbs upLARRY C.
El cliente no dejó un comentario.DOTTY SHARON T.
El cliente no dejó un comentario.Kamoru A.
El cliente no dejó un comentario.Tenaiah P.
El cliente no dejó un comentario.Cynthia B.
Very Professional and helpfulsaul A.
Extraordinario servicio al clienteNora T.
El cliente no dejó un comentario.Ron R.
El cliente no dejó un comentario.PHILLIP W.
Calvin offered. excellent Customer Service and explained everything. When I called and had to keep the trailer another day, the lady answered with a â€œNo problem â€œ answer. I'm will use them again!Cathy P.
El cliente no dejó un comentario.Zachary P.
The front desk clerk not friendly. Addtude problem.JIMMIE DALE W.
El cliente no dejó un comentario.Nicole Z.
Staff were very helpful and very accommodating.jasper C.
El cliente no dejó un comentario.jasmin G.
El cliente no dejó un comentario.Daniel R.
I usually have great experience with this location, but this time I reserved my truck the day before by phone, young lady was awesome, that same night I received a confirmation text that I had picked up the truck, my pickup was set for the next day. Somehow they had rented my truck out the night before under my reservation number. This canceled my pickup. The next morning was on the phone for 40 minutes trying to get a truck. The GM Mr.Lewis finally took care of me by giving me a larger truck at same rate. But this truck was too large but I had no choice.Tracy T.
Shout out to Jordan Lewis. He checked the equipment back in and made it an effortless and extremely quick process. Of all the Uhaul places I have been to with the 9 moves I have made, this location is, without a doubt, the absolute best.HAROLD L.
I was driving my truck I noticed it is kind of missing underpowered the brakes are very hard and a plastic piece around the seat belt fell off and hit me on the hand while I was stopping it scared me very bad I did not know what fell and hit me until I examined it when I pulled over but overall the truck got the job done that's what I was looking for the lady at the other place on 1092 the manager she is very rude as soon as she opened her mouth I left I told her I will use my own truck to move withBILLY N.
El cliente no dejó un comentario.Sonni P.
El cliente no dejó un comentario.ROGER H.
El cliente no dejó un comentario.Isaiah B.
El cliente no dejó un comentario.Della P.
El cliente no dejó un comentario.LASTAVIA F.
Percilla was greatSabrina J.
El cliente no dejó un comentario.Loc D.
No commentSteve N.
This facility was very professional and sweet! All the staff I came into contact with were really helpful and amazing! Great job guys!Whitley S.
El cliente no dejó un comentario.ELVIS R.
El cliente no dejó un comentario.Bruce W.
El cliente no dejó un comentario.Keisha Harp H.
Wonderful customer service, they went beyond the call of dutyCHRISTOPHER E.
El cliente no dejó un comentario.Yessy G.
He was so nice and helpful to us.Brandy D.
El cliente no dejó un comentario.khadija S.
Easy in and out process, very happy with your services.john V.
El cliente no dejó un comentario.Deron T.
Servicio al cliente de excelencia. The representatives were easy to talk to, reasonable, and followed up during the reservation to ensure things would go smoothly.Andre G.
El cliente no dejó un comentario.Miriam R.
El cliente no dejó un comentario.KAMAL E.
El cliente no dejó un comentario.Loretta T. | Overall Experience
El cliente no dejó un comentario.Demesha W.
The attendant, Donte, was professional, courteous, patient, and personable. All went well. Thank you!Karim A.
The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.Nancy A. | First Impressions
Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul's fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don't remember any ones names but for everyone that worked there between July 21-March 22 y'all where A1 in my book and my wife and I thank you for your excellent customer serviceDERELL H. | Overall Experience
El cliente no dejó un comentario.Eric I.
El cliente no dejó un comentario.Cherease A. | First Impressions
Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -GilTolis V. | Overall Experience
Everything from the initial move from Atlanta to Houston was smooth. My things were kept safe at the UHAUL facilities. Christina & Lisa w/ U-HAUL CO 11300 S SAM HOUSTON PKWY W, was very friendly & helpful! She was amazing! Thanks for all you do UHAUL! you guys ROCK! Will definitely refer and tell friends and family about services and customer service! It good to be back home. :):)Rachel P.
El cliente no dejó un comentario.Manuel B.
El cliente no dejó un comentario.Faizan S. | First Impressions
El cliente no dejó un comentario.Keri E.
El cliente no dejó un comentario.Alejandro A.
Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!Taylor M. | First Impressions
El cliente no dejó un comentario.Angela S.
Explaining how to return the truck properly. Did know I had to mark in the website. But everything else was great.Jose Z.
El cliente no dejó un comentario.IDA Y.
El cliente no dejó un comentario.Tammy F.
El cliente no dejó un comentario.Nicole D. | First Impressions
El cliente no dejó un comentario.LARRY C.
El cliente no dejó un comentario.Isidro S.
Very helpful workersConswella V. | First Impressions
El cliente no dejó un comentario.Mechell B.
El cliente no dejó un comentario.Jasmine G.
My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn't. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.Kirk E. | First Impressions
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Bridgette B.
El cliente no dejó un comentario.MARILESSIE S.
El cliente no dejó un comentario.ALESIA DENICE B. | Overall Experience
El cliente no dejó un comentario.TOI J. | Overall Experience
El cliente no dejó un comentario.Zafer B.
El cliente no dejó un comentario.Jordan W.
Ms. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.TAVASHA D. | Overall Experience
Very great customer service front desk staffEdna W.
El cliente no dejó un comentario.Jamal L.
El cliente no dejó un comentario.Paula Mae E.
The Associates were very considerate and professional!Renita W.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Gopalannair M.
El cliente no dejó un comentario.Thomas D.
keep goingAHMAD K.
El cliente no dejó un comentario.ALMA G.
Friendly, timely, knowledgeableRICHARD T.
El cliente no dejó un comentario.Tammara M.
El cliente no dejó un comentario.MARYANA A.
El cliente no dejó un comentario.Rodrigo A.
El cliente no dejó un comentario.Mona Deshannan S. | Overall Experience
All good 👍GUSSIE T.
El cliente no dejó un comentario.Mary C. | Overall Experience
Improve on company organizationYitzchok W.
I was highly impressed by the customer service that I received from Sheila. She was very helpful in explaining every detail of my rental. I always appreciate how good customer service goes a long way. She was amazing.JACQUELINE C.
The staff was very friendly and accommodating I will return if neededKERI MINYON E.
El cliente no dejó un comentario.BRIAN M.
Excellent customer's serviceLUMMIE Y.
No complaints on anythingLINDA M.
El cliente no dejó un comentario.MITDA A.
El cliente no dejó un comentario.Yoshea J. | First Impressions
El cliente no dejó un comentario.feliciana m. | Overall Experience
Don't rent out equipment you suspect has a mechanical problemShaw D.
El cliente no dejó un comentario.Eduardo P.
Greatly appreciated serviceTODD L. | First Impressions
I made the reservation online and had chosen the return location. I seems that the customer service representative changed it to a different location when I picked up the trailer.WILLEM V.
Service was great and so helpful!!TODD L.
El cliente no dejó un comentario.LOTO N.
Very helpfulJoey O.
After reserving the equipment, I was later contacted by a representative (Amber) who informed me that not all of the equipment was available at the location and that I would have to pick up the truck at this location and the trailer at another location. After about 3-4 changes in the reservation, she finally assembled both pieces of equipment at a location farther away from my residence. I requested that the equipment be transferred to the closer location on Sam Houston Pkwy, but she told me that it could not be facilitated. While picking up the equipment at the Bellaire location, I was informed that the equipment could have been transferred to the Sam Houston Pkwy location to fulfill my request. Refusing to complete the simple transfer, which would have made things a lot simpler for me that day was a failure in customer service and will cause me to consider another company in the future, as well as informing others as to the poor customer service issue. The Sam Houston Pkwy facility has always been clean and stocked with equipment and supplies and the staff is always helpful, positive, and professional.GEORGE S.
El cliente no dejó un comentario.JAVIER R.
El cliente no dejó un comentario.CARL W.
Good quality serviceRICKEY S.
El cliente no dejó un comentario.DARREL L.
El cliente no dejó un comentario.tashune e. | First Impressions
The night/evening staff was very informative and made it easier for me to navigate around facility.....Erik T. | First Impressions
El cliente no dejó un comentario.LORENZO R. | First Impressions
El cliente no dejó un comentario.Rebecca B. | First Impressions
This storage facility was way better than any of the storage places I've used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.LOUIS O. | Overall Experience
El cliente no dejó un comentario.DEREK G. | Overall Experience
El cliente no dejó un comentario.Jason P. | Overall Experience
Great serviceKEITHLEY F. | First Impressions
El cliente no dejó un comentario.MAUREEN S. | First Impressions
El cliente no dejó un comentario.Robert H. | Online Move In
The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!Adam R. | First Impressions
Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!Priscilla O. | First Impressions
By far this is the best storage facility. I've never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.Richard T T. | First Impressions
El cliente no dejó un comentario.Stephanie N. | Overall Experience
El cliente no dejó un comentario.Rodriguez A. | First Impressions
All my stuff has roaches needs better pest controlKENNY C. | Overall Experience
El cliente no dejó un comentario.SONYA P. | Overall Experience
El cliente no dejó un comentario.sweet s. | Overall Experience
¡Servicio al cliente de excelencia! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!kimberly s. | Overall Experience
All was great.LASONIA L. | First Impressions
Muy buenas condiciones e instalaciones Pero un poco caro el precioRaul T. | Overall Experience
El cliente no dejó un comentario.Tressa P. | First Impressions
El cliente no dejó un comentario.Jermaine B. | Overall Experience
Very good Service at this uhaul.Joseph F O. | Overall Experience
Staff was friendly and courteous. I appreciate everything including the helpAlicia B. | Overall Experience
Me gusta como tratan al clienteSANTIAGO R. | First Impressions
El cliente no dejó un comentario.Emma C. | Online Move In
Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..Elizabeth H. | Overall Experience
Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.Pamela S. | First Impressions
El cliente no dejó un comentario.Myrtle R. | Overall Experience
Gary was extremely helpful and friendly!nykole d. | First Impressions
Staff was extremely helpfulMARIE O. | First Impressions
Julia, Gary, Steven and Christian are great!Brandance B. | First Impressions
This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .JAN C. | Overall Experience
El cliente no dejó un comentario.Teresa N. | Overall Experience
Tray was amazing!Crystal J. | First Impressions
This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.Salaadin W. | First Impressions
the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.Loretta T. | First Impressions
El cliente no dejó un comentario.Willie J. | Overall Experience
Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!Julia H. | Overall Experience
El cliente no dejó un comentario.Vanilla B. | First Impressions
El cliente no dejó un comentario.Khiante J. | Overall Experience
El cliente no dejó un comentario.Rovena O. | First Impressions
Above average!WALTER J. | First Impressions
El cliente no dejó un comentario.Teresa N. | First Impressions
Keep up the good work 😊Claudette C. | First Impressions
El cliente no dejó un comentario.AMBER L. | First Impressions
The staff could be a little betterWarren L. | Overall Experience
El cliente no dejó un comentario.Felicia J. | Overall Experience
The manager, Steve, is a great customer service manager. The place is very clean.KYLE H. | Overall Experience
El cliente no dejó un comentario.XIN X. | Overall Experience
As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn't fair as my move in date was the 31st. She then changed it to the 30th but I'll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn't offered anything to change date to the 1St. I get paid on the 1st of the month. Just don't think it's FAIR!Christina H. | First Impressions
The Young Men at the service desk was very helpful and very informative.Joseph F O. | First Impressions
El cliente no dejó un comentario.Armine E. | Overall Experience
Por un amigo.Adonis M. | First Impressions
This rating is based on having Steven's exceptional service. He's polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!Bonnie J. | First Impressions
Everything was awesome and very nice and clean I would recommend to anyone needed a storageRegina J. | Overall Experience
The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.JAN C. | First Impressions
Storage damaged and no direct communicationZHIQUN W. | Overall Experience
Steven Davis is the best!HAITHAM S. | Overall Experience
I needed a bigger unit l. the switch was quick and easy. Very secure!doylenisha s. | First Impressions
El cliente no dejó un comentario.caneshawa g. | Overall Experience
El cliente no dejó un comentario.yolanda h. | Overall Experience
El cliente no dejó un comentario.Erisha R. | First Impressions
Steven goes above and beyond to extend great customer serviceDora B. | First Impressions
Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelenteRaul T. | First Impressions
El cliente no dejó un comentario.Cynthia T. | First Impressions
El cliente no dejó un comentario.Mark C. | First Impressions
I have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,KYLE H. | First Impressions
The storage had roaches, I had to give my furniture to the salvation army.Nancy A. | Overall Experience
Attendant was extremely friendly.Valeria H. | First Impressions
El cliente no dejó un comentario.Erick narcisco T. | Overall Experience
El cliente no dejó un comentario.Carolyn L. | Overall Experience
None at this tune.john j. | Overall Experience
However the tow attachment damaged my vehiclePeter M. | Overall Experience
U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.Marina A. | First Impressions
The manager was awesome. He really worked with me since I had to move out of my townhome last minute due to foundation repair. I was able to get the storage I needed and rent a truck without breaking the bank. If anyone needs a storage or rent a uhaul truck, please use this location. GraciasEUNICE FAYE A. | Overall Experience
El cliente no dejó un comentario.Ebony W. | Overall Experience
El cliente no dejó un comentario.Alva C. | Overall Experience
El cliente no dejó un comentario.Alma G. | Overall Experience
Awesome Customer Service. Very accommodating.Alma G. | First Impressions
Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it's always so busy!Shalonda S. | First Impressions
El cliente no dejó un comentario.Feeras K. | Overall Experience
the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.koya H. | First Impressions
Great experience would always recommend!Feeras K. | First Impressions
I had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven't been reached.Evan R. | Overall Experience
THE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.Gary A. | Overall Experience
over all experience is greatReynaldo L. | Overall Experience
The service at the facility was great, However overall Uhaul was extremely difficult to work withJackson B. | Overall Experience
Terrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.Jonathan H. | Overall Experience
greatBarry B. | Overall Experience
All personnel are pro's....thank you!FRANK B. | Overall Experience
Servicios adicionales en esta ubicación
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