El cliente no dejó un comentario.Mohamed A.
Customer Reviews for U-Haul Moving & Storage at Beltway Southwest
Houston, TX 77031
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Antonio V.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.AMIN A.
Service was excellent keep up the good work.Clyde B.
Excellent service, the best rental unit.FREDDIE S.
El cliente no dejó un comentario.Collin B.
The car needed service as it had a sticky gearabiola I.
Everybody works hard thereChristie B.
No suggestions. Your customer service and pleasant attitude is perfect. All employees know their jobs and are courteous to everyone.Minerva H.
Excelente service!! Thanks SabrinaOmar P.
I was upset that I was charged a $20 fee for cleaning the truck. It was unnecessaryElonda M.
El cliente no dejó un comentario.Juan R.
The general manager that is the bestMichael G.
El cliente no dejó un comentario.Kaylee M. | Overall Experience
Everybody always on their gameChristie B.
Sabrina was greatstephaine a. | Overall Experience
El cliente no dejó un comentario.Marcus C.
El cliente no dejó un comentario.Lauren A.
Looking forward to discounted rates for seniors, govt / public officials and LECOS (law enforcement and corrections officers staff.)CHIGBO E.
El cliente no dejó un comentario.Randy G.
Excellent customer service from Jordan!billie S.
Get rid of the one lazy guy that you have working thereChristie B.
Come down with the rates! Then lock them in, because people has to move around . The list you rent the more and more will come to you all. For a senior like meâ€¦it's a little pricey but I wouldn't use anyone elsewanda T.
The entire process went well and the staff was greatsahara D.
The employees there were great. Very nice.kevin W.
El cliente no dejó un comentario.Farhan R.
El cliente no dejó un comentario.bruce M.
El cliente no dejó un comentario.Abryll R. | Overall Experience
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.CARL W.
I don't like the rat trap box in my unit that I got today.Angela C.
El cliente no dejó un comentario.ASHLEE NICOLE G. | Overall Experience
El cliente no dejó un comentario.vincent G.
I was not able to pick up the 20 truck and was lucky a smaller 15 was submitted. It cause me having to make more trips than I would have.Gary P.
El cliente no dejó un comentario.Jaelene H.
El cliente no dejó un comentario.Maria C. | Overall Experience
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.Yakym P.
Hire professional and courteous staff who care about the quality and reputation of the company in which they work for. The staff who work at this location are very rude and unconcerned about their Clients. Expect to wait in line for at least 30 min before being acknowledged. When I asked if I was in the right line to return equipment he replied with a frown and an abrupt tone "Be patient and wait your turn!" I was treated like a child at the age of 61! Everyone was complaining about the bad customer service to the point that I was confused as to why this employee was behind the register. Proper management must intervene and conduct an investigation for the sake of preserving the reputation of Uhaul.Donna P.
El cliente no dejó un comentario.Tamiko T.
Not a thing . Jordan was awesome with helping me.Lisa H.
Worked out really well, great service and personnel.FREDDIE S.
No gas in the truck so had to go immediately to gas station. June bugs in door storage and empty water bottles from previous customer. Truck did some shaking when drove and got pulled over cause the driver side headlight was out. For paying almost 800.00 to have for less than 24 hours, could have checked over truck before renting. Customer service was greatKelly L.
Awesome customer serviceChristie B.
They had that one incident where I lost my furniture because the bottom floor flooded from an internal water main, not because it stormed. But because I didn't have rental insurance, total loss. Just got relocated upstairs.valarie b. | Overall Experience
El cliente no dejó un comentario.Burnis p. | First Impressions
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Tommy W.
Good serviceAlex A.
El cliente no dejó un comentario.Adebowale A.
Everything was great. My only take away would be the elevator was out of commission for about two weeks, which made it really hard since I was on the second floor and I needed to take out big items.DANIELLE R. | Overall Experience
El cliente no dejó un comentario.SIMON O.
El cliente no dejó un comentario.Ali J.
Great job love this locationJANICE C.
El cliente no dejó un comentario.KATHRYN B.
El cliente no dejó un comentario.marcello S.
El cliente no dejó un comentario.William S.
Great customer service A.M. mid day P.M crewTiffany W.
El cliente no dejó un comentario.jerry C.
Very clean and I appreciated the secured access to my unit!REGINA D. | Overall Experience
Customer service needs improvementEdward L.
El cliente no dejó un comentario.Jamie L.
Drop Big Brothers moving service from your helpers - they failed to show up and didn't return my calls - terrible Company and irresponsible contractor.gary S.
Staff was great and easy to find locationEdward H.
El cliente no dejó un comentario.HAROLD W. | First Impressions
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.Milton R.
The 10 truck was oldAdebowale A.
Everything was GREATcharles P.
El cliente no dejó un comentario.Pamela A. | Overall Experience
Please rethink your choice of installing a trailer hitch at the U-haul, location 11300 Beltway 8. I write this because not only is the General Manager/Installer unprofessional he risked our safety by the faulty installation of our trailer hitch and its wiring. We had several near misses on highway 6 and highway 69 due to the General manager reversing the wiring so left car blinker was connected to trailer's right blinker and right car blinker was connected to trailer's left blinker. This faulty installation compromised our safety and was one of three attempts to get the installation done correctly. The General manager when approached by and documented by another U-haul location was unwilling to take responsibility for his poor workmanship such as fender scratches, cracked taillight, etc. His solution to the complaint was to hang up on us. He claimed all damage was there before the installation which was false. I brought in a new car that had about 3800 miles on it at the time of installation!!! I have had to refer this matter to headquarters because of his unprofessional demeanor and have had to have the other U-haul location repair his work. If you take pride in your car and value your safety DO NOT allow them to work on your car.Marek K.
Service was bad I was overcharged for gas and the employee Marcus Sutton was actually arguing with me he was rude and made me feel very uncomfortable so I would not rent from U Haul ever again!Shana L.
El cliente no dejó un comentario.Gregory A. | First Impressions
El cliente no dejó un comentario.Duy T.
El cliente no dejó un comentario.Christopher P.
Tires should be inspected for nails. I had to wait two hours for a service guy to change a tire (he did great!) Because a nail was in it. Guy said the nail had been there a while.Dylan G.
El cliente no dejó un comentario.SONJA D H.
El cliente no dejó un comentario.Barbara R.
El cliente no dejó un comentario.Mike G.
When I pick up the trailer they forgot to secure the trailer to the hitch ball, was all the way open. fortunately I reached my destination which was 4 miles away from the location. when I tried to load the motorcycle the trailer came off from the hitch. I almost fell whit the motorcycle, this could cause a big accident on the road or seriously hurt me. When I returned the trailer I tell him what happened but I felt was no a big deal for him, he just said I will take care.RODRIGO D.
El cliente no dejó un comentario.MARCUS K.
El cliente no dejó un comentario.Debra P.
El cliente no dejó un comentario.Ogechi A.
I like this location. I rented 2 trailers in the same week a few weeks back. However upon this visit I had a less than favorable experience with a rude employee.Chad M.
El cliente no dejó un comentario.Joseph H.
Steering was a little sloppy. Everything else was fine .Kevin W.
Good and friendlyRICKEY S.
El cliente no dejó un comentario.Kimberly S.
The trailer was dirty on the outside it had splashed dry muddy water marks on the driver's side of the front of the trailer and down that side. It was well maintained. I was misinformed about payment twice and had to attempt (after leaving and finding an ATM) three times before able to pay for the rental. The manager was nice and helpful, the clerk who initially waited on me needed training in customer service, was lacking a smile, motivation and had a poor overall attitude. The location needed more staff in my three attempts to get a rental I witnessed numerous people waiting in line as until the Mgr. came out to help only the clerk with the bad attitude was helping customers and he repeatedly got up and left his post to go in the back room leaving the sales area with customers unattended. The location had a huge selection of shipping, storage and rental info and options and was clean and well set up but it's lack of staffing makes it impossible for me to recommend it to others. I had previously used the Stanford location, better staffed, better attitudes and more efficient service. I'll recommend that site.Paul M.
El cliente no dejó un comentario.KATHRYN B.
El cliente no dejó un comentario.Selvin M.
El cliente no dejó un comentario.Craig B.
El cliente no dejó un comentario.Brenda W. | Online Move In
El cliente no dejó un comentario.Pavan Y. | First Impressions
El cliente no dejó un comentario.Jesse P.
Very knowledgeable and professionalBrenda W.
Just keep doing what you doing , you're doing a awesome job alreadyPERRY B.
Everything is good thereChristie B.
El cliente no dejó un comentario.Deshaun W.
Great and friendly serviceAndrea V. | First Impressions
El cliente no dejó un comentario.Tyshawna J.
Very rude employees and the manager told me I am crazy and he doesn't want to talk to me and called me a idiotMichael F.
El cliente no dejó un comentario.LEE A.
Customer service was excellent. The guys were most helpful.debra E.
El cliente no dejó un comentario.terrance r. | Overall Experience
El cliente no dejó un comentario.sHAQUITA J. | Overall Experience
El cliente no dejó un comentario.Jingbo Y.
i was over chargeZaynab J.
El cliente no dejó un comentario.Christie B.
El cliente no dejó un comentario.LAUREN T.
You guys did great to mefranklen L.
El cliente no dejó un comentario.Veronica A. | Overall Experience
El cliente no dejó un comentario.ANA P. | Overall Experience
El cliente no dejó un comentario.Adrian L. | Overall Experience
El cliente no dejó un comentario.JESSICA J. | First Impressions
Staff was friendly and professional at all timesJacqueline G. | Overall Experience
Cannot say enough good things about the staff. Everybody extremely helpful. Over the top.LINDA B. | Overall Experience
El cliente no dejó un comentario.Abdul K. | First Impressions
Despite my reservation for storage being else where, Christian was able to help me get storage and honor the one month of free storage.Bethany S. | First Impressions
El cliente no dejó un comentario.Sharon B. | Overall Experience
El cliente no dejó un comentario.Ross J. | Overall Experience
El cliente no dejó un comentario.HOANG T. | First Impressions
El cliente no dejó un comentario.jerry h. | Overall Experience
Ms. Sabrina was very friendly and helpful I appreciate everything she did with assisting me so helpful.Enee J. | Overall Experience
The entire experience was great.SHERITA J. | First Impressions
El cliente no dejó un comentario.NYREE H. | Overall Experience
Thank you for helping me out! I hope the elevator can be fixed soon :)JOHNATHON M. | Overall Experience
El cliente no dejó un comentario.tiahrah j. | Overall Experience
El cliente no dejó un comentario.Godfrey U. | Overall Experience
Jordan and Sabrina went above and beyond to make sure I was taken care of. They had excellent customer service and they were very personable. If I ever need to move again, I will definitely be going back to their location. This location is highly recommended. Thanks for everything y'all!victoria m. | Overall Experience
Sabrina was Very helpful and great customer serviceThomas G. | Overall Experience
El cliente no dejó un comentario.Belinda M. | Overall Experience
El cliente no dejó un comentario.Jackson C. | First Impressions
I did not like when I reported the problem I had with the truck I was told that I would be charged with the problem I think it should be checked out before you tell me that I have to payLarry C. | Overall Experience
Clean and well secure storageFaith D. | Overall Experience
Ninguno todo bienMaria A. | Overall Experience
When We removed our stored items we saw no evidence of pests or rodents or vandalism. Tae on the office staff went above-and-beyond to explain the checkout process. They inspected the locker promptly and provided a checkout receipt. They are to be commended (Tae). Our experience was a convenient neighborhood option. We are glad this worked well for us!Patricia G. | Overall Experience
Friendly and helpful!Frank A. | Overall Experience
El cliente no dejó un comentario.Lenita H. | Overall Experience
El cliente no dejó un comentario.Calvin C. | Overall Experience
All my experiences with employees were professional and courteous. I would highly recommend this locationMARILYN T. | Overall Experience
El cliente no dejó un comentario.Shonte W. | First Impressions
The staff there is very nicealicia c. | Overall Experience
Awesome experience- will definitely use this location again where needed. The staff at this location are an awesome group.Michael M. | Overall Experience
Friendly and took time to help with I neededALICE H. | First Impressions
They are a great team at that locationRobert C. | First Impressions
All was good, but this location seriously deserves a new elevator or for the contractor to redo it. Whoever built this location installed an elevator that is always having issues, which isnt convenient for disabled people. This location is fairly new and deserves better. This isn't a complaint to the location itself as they continue to have it serviced & have been phenomenal to work with. Corporate, please give them the resources they need to take care of that.Brittany N. | Overall Experience
El cliente no dejó un comentario.Pamela A. | First Impressions
El cliente no dejó un comentario.Venita M. | Overall Experience
So kind and helpful!Sara S. | First Impressions
They were always very helpful. Good customer service. Would recommend to friends and family.VIANEY H. | Overall Experience
Wonderful experience! Great team & facility.nykole d. | Overall Experience
El cliente no dejó un comentario.Leticia M. | Overall Experience
Very friendly staffPapa b. | Overall Experience
El cliente no dejó un comentario.Felicia H. | Overall Experience
El cliente no dejó un comentario.trenaye p. | Online Move In
El cliente no dejó un comentario.Maureen S. | Overall Experience
El cliente no dejó un comentario.DAVID S. | Overall Experience
El cliente no dejó un comentario.Dorothy D. | Overall Experience
El cliente no dejó un comentario.Joann L. | First Impressions
I would give five stars for service but haven’t seen the facility yet so couldn’t give five yet.Tim R. | First Impressions
Morning and evening shift were kind, courteous and very helpful.Shirlene S. | First Impressions
Fue una excelente experiencia nos ayudó mucho y resolvió los problemas que tuvimos al proporcionarnos el espacio para Almacenamiento que necesitábamos a muy buen precio también fueron muy comprensivos con la confusión al perder la llave y nos dieron unos días extra para solucionar el problema graciasGuillermina L. | Overall Experience
El cliente no dejó un comentario.hoang t. | First Impressions
The ppl at the front need a raise that’s all ima sayStephen G. | First Impressions
Very pleased with staff, provided good serviceMALLIKA M. | Overall Experience
The staff were not friendly and not helpful at all, lack of customer serviceevelyn c. | First Impressions
Employee was very accurate on looking into availability for the size of storage I was looking for.Lucia D. | First Impressions
A poor rating because all information should be let known to the customers before they spend there money . Like the lady told me it was $30 den $99Shemarr L. | First Impressions
El cliente no dejó un comentario.joseph o. | Overall Experience
El cliente no dejó un comentario.LaTonya D. | Online Move In
El cliente no dejó un comentario.SHELBY W. | Overall Experience
El cliente no dejó un comentario.GLADYS C. | First Impressions
Ms. Sabrina was truly the best help throughout my move! She was friendly and kind and patient. I was incredibly lost but she helped every step of the way! Please give this woman a raise!LaKrystal W. | First Impressions
Great peopleLeon H. | Overall Experience
El cliente no dejó un comentario.Vanessa J. | Overall Experience
Staff treated me like I was VIP. The whole experience with storage and truck rental was great. I will recommend you to friends and family.JAN C. | Overall Experience
The staff was always friendly and accommodating with a willingness to go that extra mile.Samuel G. | Overall Experience
El cliente no dejó un comentario.CHAMMOND CLARICE H. | Overall Experience
El cliente no dejó un comentario.Reginal A. | Overall Experience
El cliente no dejó un comentario.shari s. | First Impressions
Sabrina Jones was so welcoming one would think I am a family memeber. She was professional and thorough the transaction. She provides water to help my wife and me rehydratate. ¡Gracias!STEPHANOU Y. | First Impressions
El cliente no dejó un comentario.Judith C. | Overall Experience
El cliente no dejó un comentario.Patricia B. | First Impressions
El cliente no dejó un comentario.Vanessa J. | First Impressions
El cliente no dejó un comentario.Barbara S. | First Impressions
Everyone was very helpful and niceALEXIS Y. | Overall Experience
El cliente no dejó un comentario.Demesha W. | Overall Experience
El cliente no dejó un comentario.Jamal H. | Overall Experience
Staff Employee David was very professional, courteous and helpful and made the move-in experience effortless. He is truly an asset to your company. Thank you. Michael Striegold 832-474-2185Michael S. | First Impressions
El cliente no dejó un comentario.Levi R. | First Impressions
The best service plus the gen mgr, Jordan is very hands on and makes check in and out a breeze! Oh his attitude is top tier! He represents this location well! Glad I chose this location! Thank you Jordan and the Beltway Southwest team!Renetta B. | Online Move In
The service was awesome! It was fast, they were able to help me even get the correct size storage and made the transition seamless!Tabatha G. | First Impressions
El cliente no dejó un comentario.Ora P. | First Impressions
Checking in was super fast. Got shown where everything was. Only issue is that the loading dock area is out of action which was a bit annoying in the rain but not the end of the worldDAVID C. | First Impressions
Everybody was great and everything was greatSTEVE G. | Overall Experience
I will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.LIsa W. | Overall Experience
El cliente no dejó un comentario.Katina H. | First Impressions
El cliente no dejó un comentario.Catrina C. | First Impressions
El cliente no dejó un comentario.Adonis M. | Overall Experience
Staff was very friendly and super helpfulEmily H. | Online Move In
El cliente no dejó un comentario.Maureen S. | First Impressions
El cliente no dejó un comentario.Loretta T. | Overall Experience
The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.Nancy A. | First Impressions
Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul's fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don't remember any ones names but for everyone that worked there between July 21-March 22 y'all where A1 in my book and my wife and I thank you for your excellent customer serviceDERELL H. | Overall Experience
El cliente no dejó un comentario.Cherease A. | First Impressions
Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -GilTolis V. | Overall Experience
El cliente no dejó un comentario.Faizan S. | First Impressions
Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!Taylor M. | First Impressions
El cliente no dejó un comentario.Nicole D. | First Impressions
Very helpful workersConswella V. | First Impressions
My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn't. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.Kirk E. | First Impressions
El cliente no dejó un comentario.ALESIA DENICE B. | Overall Experience