Customer Reviews for U-Haul Moving & Storage at Bardstown

8,576 comentarios

4128 Bardstown Rd   Louisville, KY 40218
(S Of Hikes Ln)

(502) 491-2660

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(502) 491-2660

4128 Bardstown Rd
Louisville, KY 40218
(S Of Hikes Ln)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

Bad - Check-in sucks. A time management study should be conducted. Check-in wait was too long. Questions asked that were already covered in on-line check-in. Multiple people upfront all servicing one customer. Thereby, causing others to wait. Apparently, "Billy" is the only one who knows how to do things. Good - service after check-in and upon return excellent.

james S. 
Clasificación:
5.0

Check in guys were very polite and helpful. Good Job.

DREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah F. 
Clasificación:
5.0

The truck was excellent and very well maintained but the dolly we paid extra for was terrible to the point we just didn't use it and had to carry everything. The wheels were either worn out or it had been damaged previously. I don't ever make a fuss about anything but I wish I could get a refund. I didn't notice until I took it off the truck and pushed it in my house it felt stiff and just not in good condition and I hadn't put anything on it yet, needless to say it wasn't of any help with once I put it to use. Gracias

Anthony M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
2.0

Your staff issued me a vehicle that had the Service Engine and Service Tire warning light illuminated. The truck was filthy and wreaked of body odor.

TRISHA M. 
Clasificación:
3.0

I would recommend a more welcoming approach.

Momen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dee f.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE W. 
Clasificación:
2.0

Service was "slow, unfriendly and without a smile" when I picked up the equipment. Too much "chit-chat" going on amongst the employees unrelated to the task at hand - which made service very slow.. General Manager was on-duty, on the phone, and on a mission to make everyone aware she was the General Manager. Over-all culture rating would be a 3 out of 10 (with 0 being worst and 10 being best) for the day crew when I picked up the equipment. Everyone seemed to be in Slow Motion - except for the two workers that received the equipment back at the time I turned it in. They were not at work earlier in the day when I picked up the equipment - but demonstrated energy, enthusiasm and team work.

john N. 
Clasificación:
3.0

This location has the most people working and I can almost never pick up a rental with out having to wait almost an hour . I have been renting from This location almost 2 or 3 times a month for the last several months

Bill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

valerio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

El cliente no dejó un comentario.

adelaide K. 
Clasificación:
1.0

The truck was old and had very many of the “circle dot stickers” on it, including one on a broken mirror. The truck had a bad vibration at highway speed and the power steering pump whined when turned. Being a retired OTR truck driver, I feel I am qualified to rate this truck as not being road worthy. None of the equipment, I ordered, was on the truck when I arrived for pick up. Even though, I called and verified my reservation the day before. Also, the appliance dolly didn't have stair runners on it. All in all, I was very disappointed in the service I received and am very glad I will not have to use Uhaul again.

Bryan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jamesetta g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruthy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azhar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tranissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

Did a great job picking up and dropping off!

David D. 
Clasificación:
2.0

Pay better, so as to retain better people. The staffing level was low on what could reasonably be expected to be a busy day. I was in line for twenty minutes before being told that the trailer I had reserved (5x8) was not available. When I said I would use an open trailer, the first one assigned to me was not available, resulting in an additional twenty minute wait while the contract was changed again. Delays at the U-Haul store took up an hour of daylight I could have used seeing what I was doing with my move.

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA F. 
Clasificación:
2.0

Good morning, I am very confused on why i was charged for fuel, the fuel was on a quarter of a tank when i left and the exact same when i returned. Then when i get the receipt (which i could not get in store because they said there would be a wait even though there were 3 people working and nobody in office) im charged $30 for them to fuel the vehicle and $25 for fuel. Which is completely outrageous. This has to be a scam to get extra money. The check engine light was on, on the vehicle it was also next cleaned in the cab as well, soda all of the cup holder area, im also posting this as a review as well, because im sure this wont be handled properly.

joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vum T. 
Clasificación:
4.0

equipment not available near home, had to go to Bardstown location and incurred lots of additional mileage expense. Overall costs were prohibitive, need to avoid this in the future. Will rent from U-haul again only if closer to Taylorsville!

bruce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
1.0

I checked out the truck with 1/8th of a tank of gas, drove 23 miles, and put a little over 3 gallons of gas in it before returning it-it had more than 1/8 of a tank of gas when I dropped it off. The location still charged me $12 for 2 gallons of gas and a $1 environmental fee. I took a picture of the gas gauge when I dropped it off that shows over 1/8 of a tank of gas.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tucker H. 
Clasificación:
5.0

Don't remember their names but the three young ladies that help me was incredible, professional, friendly and had me out the door in no rime. This office was awesome.

Patricia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garland S. 
Clasificación:
5.0

The manager was excellent in helping me switch to the storage space I needed.

damon L. 
Clasificación:
4.0

60$ for gas

Jolene Z. 
Clasificación:
5.0

Everyone was very friendly and accommodating at this location. I changed my reservations 2 times and the employees were very kind and helpful

Dean C. 
Clasificación:
5.0

Only problem is my truck wasn't available at 8 am as I had reserved they forgot to leave keys but I was compensated for that.. And I returned truck early before 3 and it wasn't checked in til next day after I called but everyone was very helpful and apologetic

Bridget M. 
Clasificación:
4.0

Really difficult to drop off large trucks. Tight / partially blocked entry (other trucks) and exit (over sized personal pick up truck in handicapped space)

JANICE T. 
Clasificación:
4.0

The team in person was great. The folks who took reservations on the phone messed it all up. Truck wasn't clean and was nearly broken down. Disappointing for a long haul but I'm glad the in person team helped get me a truck after the phone people messed up time/location/etc.

Michael W. 
Clasificación:
5.0

Paige was friendly and professional. Paige expeditiously handled our rental and we received the truck in a timely manner. Excellent customer service !!

Dennis M. 
Clasificación:
5.0

The agent who issued the equipment and the one who received it were both very helpful and freindly. It was a pleasant surprise to see great customer service in today's post COVID world. Please recognize both of them. Gracias.

Syed A. 
Clasificación:
5.0

It's a very busy place. May need to hire additional staff for "end of month" and weekends.

mike l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
4.0

I would get a front end alignment on that truck I used. Other than that, great customer service!

Nia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

greg L. 
Clasificación:
1.0

I specifically asked if my new bike rack could be installed/attached to my new hitch when I made the reservation. I was assured in three separate conversations that this would be no problem. The man who actually installed the hitch, however, was apparently never informed and (quite rudely) refused to do it. I am an older woman who lives alone, the rack is heavy and big, and I cannot install it myself. The whole reason I got a hitch was for the bike rack, and so is useless to me without the rack. I wish I'd never done business with you. I wish your various employees would communicate with each other so you would give customers accurate information.

Dale P. 
Clasificación:
5.0

Everything good

jean M. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Susan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan M. 
Clasificación:
5.0

The face to face experience and the condition of the vehicles I rented was very good, in fact when I returned the van, after closing, there were some employees there working late who came out and checked in the van, which was going above and beyond as far as I was concerned. That said, after returning my van I was missing a notebook that I needed. I tried to call the location and after 45 minutes and two diversions to a call center I hung up and tried again. The second call took about 5 minutes to get to a human, still too long. The determination to steer customers to the web site can get in the way of service.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
4.0

it needs a bigger parking lot.

Kevin S. 
Clasificación:
5.0

I have no comment

judy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
2.0

The vehicle was dangerous to drive because it shook and vibrate extremely rough. The brakes were super touchy and caused a drink to spill. This location over charged my card and this experience cost way more than expected!! Will use Budget rentals next time.

Ted H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendelin J. 
Clasificación:
1.0

Please, you need to give more information about the contract terms and conditions, and when a customer call by phone, do not hang up, I called about three times and the person on the other side of the line never let me explain my inquiries, it was a really bad experience.

carlos L. 
Clasificación:
1.0

I will NEVER recommend uhaul to anyone!! I wasn't payed back the correct refund because whoever checked the truck back in calculated the mileage wrong! I know for a fact I did not drive it 68 miles! I'm beyond mad over being screwed over!

rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayinera T. 
Clasificación:
4.0

cigarette ashes in ashtray. had a slight smell of smoke in cab

Keith M. 
Clasificación:
2.0

I was overcharged by DOUBLE. Now, I am on hold - waiting 15 minutes for a customer service rep to answer to hopefully rectify this matter

Julia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Muy buen lugar muy amable Diana

Gabriel A. 
Clasificación:
1.0

Customer service is not their expertise. There is no since of urgency. Everyone walks around like they have their heads cut off. Equipment is not held for those whom reserve them weeks in advance. No compensation for your time and inconvenience. I reserved a 17" U-Haul and was given a 15". It took me and hour to get something out the door and once something was found me and an employee went on a search for the keys as I was told they were in the van. Just unorganized and unfriendly. People see you standing in line and continue doing whatever they are doing like they don't have a job to do. The manager is the worst she walks off every 10 minutes in and out of the office and out to her car. She shows no sense of urgency or care to put her customers first. I would much rather rent from a competitor and spend more money and know that I'm going to have a more pleasant experience rather than know I can rent something a little cheaper. Won't be back!!!!

Kirsten R. 
Clasificación:
1.0

I called 30 days prior to my rental date and requested a 26' truck to move furniture to a location 140 miles from our home. The "lady" who I spoke with ensured me we would get at 26 footer. I received their confirmation in my email and it indicated a 20' truck. I called the location and the "lady" told me to disregard that and that a 26 footer would be available and they would handle it when we arrived to pick up the truck. When we got there the only truck available was a 20' truck which was not large enough for what we were hauling. We were stuck. We took the 20' truck and moved what we could but will now have to rent another truck

Ron F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bridget G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
1.0

As a former GM of a center in Savannah Georgia I know how much Joe Shoen cares about customer service and the service I received was pitiful The staff was rude and it was obvious that there was no Level 1 inspection completed considering the van body wasn't swept out and the windows were filthy. The GM of this center should be terminated immediately along with the entire staff. And considering that the Marketing Company office is located at this center then the MCP's job should be considered for a change if a center can be this poorly managed right under their nose

Russell C. 
Clasificación:
1.0

I have been to this store multiple and have been rudely treated every time. I will never go back to this location.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERMAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

david S. 
Clasificación:
1.0

When my father and I walked in, four employees were in there and they just looked at us without saying anything. Finally after at least 10 minutes, a fifth employee helped us. The truck we had reserved was gone and it took about 20 minutes for them to find us a new one. While there, employees were yelling at each other and one was yelling at the phone to stop ringing. One employee looked at me and then whispered to another employee. I'm a manager and I wouldn't have these employees working for me. They were completely unprofessional. You could tell they didn't want to do their job or help customers.

Robert S. 
Clasificación:
1.0

Have your employees stay off their private phone calls wow they're checking you out maybe they wouldn't make so many mistakes

larry C. 
Clasificación:
1.0

I was charged for an additional day of rental. I turned the vehicle in, on the due date, before the due time. I was charged saying I didn't turn it in the following day. Went inside to talk to someone and they told me I was good and that the receipt would be sent to my email.

Joshua W. 
Clasificación:
3.0

The computer system was offline when I returned my rental truck, of which I had a 12 day extension that needed to be paid upon return. I wanted to use a different credit card for the additional amount owed, but I was charged the amount to a the initial card used for my pickup which flagged my account.

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
1.0

Very rude and not attentive to customers. I still have not received my deposit refund and it's been 2 weeks

Nolan L. 
Clasificación:
4.0

Staff was very accommodating and I was in and out in a very short time. I was however charged for a shipping blanket that I was not issued at the initial rental. I assume some fault but I don't think I should be charged for a service I did not receive. And I should certainly not be charged a fee for an honest mistake that didn't cost UHaul time, energy, or assets. I attempted to call the same day but your service line was very busy. Please reach out if you would like to discuss. 443-822-5970

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JADE N.  |  First Impressions 
Clasificación:
2.0

Hello , I would like to say I had a bad experience for the first time. I had a reservation for Sunday September 4th at 10:30 pm. Without my permission apparently the manager working that day changed my reservation to 9:30 am. I had to be moved out by end of the 5th. Luckily a few minutes after I got to store that night and couldn't do my mobile check in, the field service manager just so happened to walk by, he was able to help me, his name was Gary McFarland. I appreciate him but not the manager who went in and changed my reservation without my consent. I don't feel as if I owe $114 which I was charged. There's also an additional $20 charge pending. Considering a manager changed reservation without my consent I don't feel like the charge is feasible. Never have had this experience with U-Haul before. I'm so lucky the field manager walked by the store when he did.

Christian P. 
Clasificación:
4.0

Equipment was clean but the front end needs alignment and the wipers were terrible. Other than those two things, I would've answered "Yes."

Anthony V. 
Clasificación:
2.0

the truck had a bad exhaust leak when returned told check in person about it the response was yea I know

dave M. 
Clasificación:
5.0

Friendly staff, very helpful and knowledgeable. Good price. Good equipment. I couldn't be happier with the service I received. The manager was wonderful. Very pleasant experience overall.

Bruce H. 
Clasificación:
2.0

I went to reserve a truck on Thursday and it took almost an hour with the man claiming to be the manager “Mr Savage” barely able to do basic operations. When I returned on Saturday, an hour before my reserved time, the two of the three folks at the counter were again unable to conduct basic tasks without assist stance from a lady who now claimed to be the manager despite Mr. Savage sitting next to her. After an hour wait in line and a computer problem when Mr. Savage accidentally kicked the power supply while leaning back on a stool to get the key causing the need to reboot the computer and start the check process over again. At that point Mr. Savage loudly announced this would be his last day on the job because he couldn't stand the work any longer. The manager had to personally find the six mats I had rented as two other employees said they were out of mats, which they weren't. The manager was the only reason anything got done. In general it was unprofessional and slow.

carter G. 
Clasificación:
1.0

They just made up the mil age without looking at it

KATHY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean K. 
Clasificación:
5.0

This staff is awesome, congratulations to the new GM, she an AMAZING personality.

Daytonyia W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

Engine light appeared was on the entire time. Wish I was informed not to be concerned . Cleanliness was average.

Claudia I. 
Clasificación:
5.0

The lady working the counter when I rented and when I returned is a big asset to your company I don't remember her name but she's knowledgeable she's quick and she multitasked on both occasions.

David S. 
Clasificación:
5.0

Get Diana some help & give the girl a raise! She & her crew were AWESOME from start to finish. She was professional, friendly & provided EXCELLENT Customer Service! Great Job!!!!!!!!

Joseph D. 
Clasificación:
5.0

Everyone was great!

billl H. 
Clasificación:
1.0

The uhaul was tow there then they changed my card $264 extra.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  First Impressions 
Clasificación:
5.0

Diane help me out she is the manager there she was professional thorough she knew exactly what she was doing. She handled my difficult situation I would work with her any day. Thank you from Natarsha Henderson

NATARSHA H.  |  Overall Experience 
Clasificación:
5.0

Wonder team u have

Carmen W.  |  First Impressions 
Clasificación:
5.0

All is well

VINCREDUS T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Quinesha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique M.  |  First Impressions 
Clasificación:
5.0

All the Staff was very pleasant, helpful and professional.

PATRICIA R.  |  First Impressions 
Clasificación:
2.0

I had 24 hour access and on sevearl occausions i had to load my trailer on the side of the highway due to all of the uhaul trucks blocking the gate. that was a real inconvience due to my time being money.

RONALD S.  |  Overall Experience 
Clasificación:
2.0

The manager sold a faulty lock but did not give a refund when replaced. He called and said a month was paid already, then charged a late fee when it wasn't paid. I asked him repeatedly to have his manager call, but no one ever did. One day when they were short staffed, I waited in line nearly an hour for help.

Cate S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando F.  |  Overall Experience 
Clasificación:
5.0

I've been woth this Uhaul for a couple of years, and if i ever need storage again This location will be the ONLY one I use , Although staff has changed a few times they. were still professional al and polite plus Understanding whenever I had a issue

RAMONA Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Faith M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D.  |  First Impressions 
Clasificación:
1.0

When dealing with the people at this location it was TERRIBLE. Day one arriving to Kentucky I was treated so disrespectful I was shocked by the way I was being treated. I also only had 30 days for a free unit . I had to reach out to the 800 number as no one wanted to pick up my call . I sent several emails . Went over every email with the lady I spoke over the phone . She even agrees this is unreal how long for them to respond to me . Then hours later I get a email saying I owe $0.00 well yes I moved out over 30 days ago

Misty M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B.  |  First Impressions 
Clasificación:
5.0

No complaints, I was offered a free month of storage after a truck rental and that's what I got, no hidden fees, no gimmicks. Staff was straightforward and efficient, as was the entire process. Online move-out made the process painless. Couldn't be more satisfied and will use this location for any future needs even if it's not the closest.

Cameron R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles M.  |  First Impressions 
Clasificación:
5.0

I usually have fun when I go into the facility now that there's enough service reps.

CARMEN J.  |  First Impressions 
Clasificación:
1.0

I cancelled my storage until and it took them almost 2 weeks to complete my move out. The staff used vulgar language and I will not ever use uhaul again in my life .

Kierra L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn h.  |  First Impressions 
Clasificación:
3.0

We vacated our storage unit 8 days before the end of the paid month and told the staff. Still, we continued to receive emails demanding payment for the following month and threatening liens and other procedures if we didn't pay up. It wasn't until we went back and visited in person, again, that the situation got resolved. You need better communication and execution among the staff for situations like ours.

Jacob L.  |  Overall Experience 
Clasificación:
5.0

Jesus and his staff went above and beyond in assisting me and my family, despite the unfortunate situations I been through while from Washington state when I arrived The General Manager Jesus showed so much compassion and empathy, he listen to our issues and assured us that he will help and he kept his word.His staff supported his leadership as well as being committed to being a team player they we’re focused on helping the customer.If it was a question that has no answer they searched for solutions to make sure your needs were met, Watching another employee name Kathy work with a customer was amazing it shows that the leadership of Jesus the general manager is great and committed to developing a strong and strategic team to represent Uhaul as an upstanding company for the community and those you patronize the business.Job well done Jesus and the team at Bardstown Uhaul.

rene a.  |  First Impressions 
Clasificación:
3.0

Training needed in your Louisville Kentucky Facility

Djimy F.  |  Online Move In 
Clasificación:
5.0

Very Pleased!!

Paul N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaelanice M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda O.  |  Overall Experience 
Clasificación:
5.0

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Grant L.  |  Overall Experience 
Clasificación:
5.0

na

David S.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and I will go back again when I need this kind of service

RONALD F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JARGA ALECIA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F.  |  First Impressions 
Clasificación:
3.0

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Amanda O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Bria W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly F.  |  First Impressions 
Clasificación:
2.0

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

SUSAN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIN O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynne M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA E.  |  Overall Experience 
Clasificación:
3.0

Representative at the counter had no idea about the Discus Lock discount. Seemed like a miscommunication between management

Teah M.  |  Online Move In 
Clasificación:
1.0

Terribke location. Never going to use for storage ever again. Uhaul never vacated me after spending 4 weeks basically calling them and being placed on hold. I can assure you if i have a balance on my record i will be contacting a lawyer because no one at that facility gives a hoot. No security gates stay open and they dont check the lot otherwise they would have seen an empty unit that i left them prior to my due date.

andrew s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W.  |  Online Move In 
Clasificación:
1.0

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

tiffany c.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Taneasha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY W.  |  First Impressions 
Clasificación:
5.0

Great place and great deals

Ronsha J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BERRY H.  |  First Impressions 
Clasificación:
4.0

The lot gate doesn't work and is always open. We all know how easy it is to pick locks. Little iffy. Everything else was great though. Great staff!

Jeff R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN C.  |  First Impressions 
Clasificación:
5.0

Only thing is the lock left inside for me to use didn't have a key. I had my own lock with me though so it wasn't a big inconvenience

Brandy G.  |  Online Move In 
Clasificación:
5.0

Great place, great people 👍

STEPHEN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mambaye S.  |  First Impressions 
Clasificación:
5.0

The Man was very helpful and very kind

Jamesina H.  |  First Impressions 
Clasificación:
5.0

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Ron F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S.  |  Overall Experience 
Clasificación:
5.0

Choices had to be made at that time. T.y.

Catherine J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jonesha S.  |  Overall Experience 
Clasificación:
5.0

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

clara f.  |  Overall Experience 
Clasificación:
2.0

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Auhdonya K.  |  Overall Experience 
Clasificación:
2.0

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Stacy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S.  |  First Impressions 
Clasificación:
1.0

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had "computer issues" and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn't. I gave up trying to get it back. Overall, it was a horrible experience and I'll never do it again.

Teresa D.  |  Overall Experience 
Clasificación:
5.0

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

clara f.  |  First Impressions 
Clasificación:
5.0

Keep up the Good work.

clara f.  |  First Impressions 
Clasificación:
5.0

Storage facility was very clean Staff very friendly and answered all concerns.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamesdaril A.  |  Overall Experience 
Clasificación:
5.0

Fast and frindley.Staff knows what they are doing. Great Service

John S.  |  First Impressions 
Clasificación:
1.0

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Laticia B.  |  Overall Experience 
Clasificación:
5.0

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

Michelle M.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly and helpful.

FRANDOLYN y.  |  Overall Experience 
Clasificación:
5.0

Very impressed

JOKUEL B.  |  Overall Experience 
Clasificación:
5.0

Good experience

CARMEN J.  |  First Impressions 
Clasificación:
5.0

Very helpful, pretty fast and efficient. I had a very.good experience with them

CARMEN J.  |  First Impressions 
Clasificación:
5.0

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

Melya S.  |  First Impressions 
Clasificación:
5.0

People were wonderful. Friendly and helpful.

emily t.  |  First Impressions 
Clasificación:
5.0

Staff was friendly & patient when handling issues I had with moving & storage.

byron r.  |  Overall Experience 
Clasificación:
5.0

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

stacey s.  |  First Impressions 
Clasificación:
1.0

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

Latonya h.  |  Overall Experience 
Clasificación:
5.0

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn't imagine any other professionals getting me through this difficult time.

justin J.  |  First Impressions 
Clasificación:
5.0

Five star

german s.  |  Overall Experience 
Clasificación:
5.0

I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

Michael B.  |  Overall Experience 
Clasificación:
5.0

personal front desk service was great. However, this past month there was an issue with billing.

renee z.  |  Overall Experience 
Clasificación:
5.0

Never had an issue always friendly

DawnMarie F.  |  Overall Experience 
Clasificación:
4.0

More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

willis c.  |  Overall Experience 
Clasificación:
5.0

Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Charles P. | Reservación
Clasificación:
5.0

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Tim H. | Reservación
Clasificación:
5.0

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Eugene C.  |  Overall Experience 
Clasificación:
5.0

Great service great experience. Just wish mileage was .55 a mile rather than 1 dollar. Wish storage units was a little cheaper

Juan F. | Reservación
Clasificación:
5.0

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

YVETTE C. | Reservación
Clasificación:
5.0

Love it

DANIEL M. | Reservación
Clasificación:
5.0

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Jennifer F.  |  Overall Experience 
Clasificación:
5.0

Bueno

Lester H. | Reservación
Clasificación:
3.0

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

HENRY B.  |  Overall Experience 
Clasificación:
4.0

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.

catherine j.  |  Overall Experience 
Clasificación:
4.0

The only reason I did not give an excellent rating was an employing told me I had to close out my storage rooms in person, which was difficult due to this storage rental being for an out of town move.

Donald B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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