El cliente no dejó un comentario.Aaron B.
Customer Reviews for U-Haul Moving & Storage at Austin Hwy
San Antonio, TX 78218
(@ Perrin Beitel Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Molly B.
Keep up the good workJoel F.
El cliente no dejó un comentario.charles r. | First Impressions
El cliente no dejó un comentario.Marion C. | Overall Experience
El cliente no dejó un comentario.ed M.
VERY FRIENDLYcarl R.
El cliente no dejó un comentario.venus B.
El cliente no dejó un comentario.GERSON JOEL G.
El cliente no dejó un comentario.LaShanda R.
Professional and efficient with an early morning rental. Explained the process adequately.Richard T.
I told the young man when I turned in the vehicle that the gas tank was only slightly above 3/4 tank. I tried to call on two occasions and could not get through to the local uhaul I rented from. when I went to full it up the gas needle went all the way over to full, so I know it was not full when I first picked it up. I thought he was going to refund me some money since I paid for extra gas but he did not do it.I guess uhaul needs a few more of my dollars more than I do.EVERTT H.
El cliente no dejó un comentario.LaVenyette T. | Overall Experience
Mr Ray was there great person and persisted to make sure the customer is please.James M. | First Impressions
El cliente no dejó un comentario.Tasha W. | Overall Experience
El cliente no dejó un comentario.David B.
Truck was clean but it needs stronger lights and a front wheel alignment. It was hard to see with dim lights at night while driving across a dark narrow road.Joseph C.
Good Customer serviceMark G S. | First Impressions
The Best ever, thank you all.Raylene W.
Both locations and personnel were AMAZING!!!! The Best service I have ever had. Thank you all so much.Raylene W.
If possible senior, military discounts would be fantastic. Or if a person uses your service 3-4 times a 6-month or year get discount. I use your service when I need to put my car in shop or transporting for church. ¡Gracias!JACQUELINE W.
The truck was filthy inside! And they were too busy to clean it.Joshua T.
Me ray and staff r the bestFernando R.
El cliente no dejó un comentario.inshant K.
El cliente no dejó un comentario.PATRICK A.
El cliente no dejó un comentario.JOSE S.
Still waiting to hear back from someone. Truck was bordering piece of junk. The trailer leaked brake fluid all over my car. The key wouldn't come out the ignition and a tail light went out. Worst trip I've ever done.Ector F.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.Charlie S.
I made a reservation at the uhaul on fm 78 and they didn't honor it.they tried to give me something wY way to big like I wouldn't notice nor did they tell me. Then I tried to get what I needed addy the uhaul on rigsby and I called them they told me they had the truck size I needed I Get all the way there for then to tell me they don't have one Then I Get to Austin highway and they finally haff what I neededDerek H.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Manuel P.
Staff was very friendly and helpful.Gail R.
El cliente no dejó un comentario.CHARLES T.
Make sure you double check the receipt you get for extra charges. Was charged for extra gas due to guy who checked in my truck after I had already put gas. It was refunded after I showed picture proof of gas gages. Ray explained extra charges on bill so that helped. He was really nice.Tiffany J.
To check the brakes on the trucks a little bit better.Lakecha D.
El cliente no dejó un comentario.HENRY B.
El cliente no dejó un comentario.WARREN B.
El cliente no dejó un comentario.PHOEBE A.
El cliente no dejó un comentario.david R.
I rented a tow dolly it can't get any simpler than that !! great serviceAVELINO P.
El cliente no dejó un comentario.Efrain P.
A return the vehicle after hours and was not sure what to do with the key, every time I called the 800 number I was on hold, and it was not helpful. Ray, the owner at Austin highway it was awesome to work withAnthony T.
El cliente no dejó un comentario.ANTONIO C.
Y'all did awesome job!!!! Ray was amazing!!!!Felipe F.
El cliente no dejó un comentario.Wayne B.
El cliente no dejó un comentario.ANGELA P.
El cliente no dejó un comentario.DuShane D.
The staff was extremely friendly and helpful. The trailer I read it was a really good condition and hooked up easily. It served my needs really well. When I went to return, the staff was equally helpful and I was out of there in no time! I would recommend this location for sure! It's near a home Depot that rents equipment, which is why I chose this particular location.ERIC N.
Great customer service, thank you!Jacqueline Y.
Everytime I have rented ..I've had great customer service n fast resultsMELINDA G.
El cliente no dejó un comentario.charles r. | First Impressions
The uhaul was very dirty and I had lots of things ruined because it rained and everything got wet. I had to change usuals in AL, which delayed our trip to VA.Jade C.
El cliente no dejó un comentario.De Shawn R. | Overall Experience
You cant improve enough for me to ever be treated like this again. You are stuck in the 80's. Most horrendous customer nightmare, everDAVID F.
I never received a call from the GM like i was told i would. Card being charged. Worst service/experience ever.Jayla L.
El cliente no dejó un comentario.michael N.
El cliente no dejó un comentario.LOUIS J. | Overall Experience
El cliente no dejó un comentario.EUGENE M.
Thanks a bunch for your servicesKara B. | First Impressions
not happy about the amount of gas it was supposed to have, I was told it had about 3/8th of a tank, where it had less than 1/4th of a tank full. i had to put $25 dollars or be charged $3.50 per gallon. A nd the other rip off was being charged $1.09 per mile when a different u-haul store charged me .79 cents per mile 2 days before.ROGELIO C.
Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.Pete G. | First Impressions
Everything was good.Scheryka H.
El cliente no dejó un comentario.Gabe S.
El cliente no dejó un comentario.MARYANN O.
The most expensive ever, I just can't believe how much it's gone up.I would nit recommendhilda M.
Aimee was awesome!Roberto M.
Very efficient operation. Thank you!Wade G.
Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!Shawnae S. | Overall Experience
Everything has gone well so far. Everybody is very nice both leaving and receiving.Wade G. | First Impressions
El cliente no dejó un comentario.carol D.
El cliente no dejó un comentario.THOMAS M.
Large facility, always staffed with helpful personnel.KENNETH S.
tie-downs need lubricationjames W.
Great customer service from beginning to end. At the end I noticed how quickly they swept and mopped the truck, although I brought it practically clean. Good job fellows. Only issue I had was the back door was a little stiff, like the rails were dragging, it was hard to pull down. GraciasJesse G.
I made prior arrangements to return to the Austin Highway location. I returned after hours and after I unloaded the trailer from the vehicle, I went on the website and it was telling me to return it to a different location on San Pedro. This raised concerns as it was too late to doing anything because the trailer was too heavy to reload. It was also frustrating for this to happen after prior arrangements had been made when I reserved online through the 800 number.JAMES P.
El cliente no dejó un comentario.David M.
The personnel at the counter were professional, helpful and friendly. I would definitely rent from them again.Daron J.
El cliente no dejó un comentario.Amelia K.
El cliente no dejó un comentario.ANABELLE R.
Don't require a major credit card for a pickup truckLEONARD D.
El cliente no dejó un comentario.Rogend D.
Good service excelenteCarlos R.
The Staff and general manager we're next level. They went above and beyond. They listened and understood and went out of thier way to help me out when the truck keys were lost and thus was late returning thier equipment. The Austin Highway and Perrin Beitel location has made a proud customer for life. I highly recommend that you choose them, should you be in need of similar services. Thanks again Rayjustin G.
I gave Mr. Ray top marks because of his professionalism, and attention to detail.Brian S. | First Impressions
Over charged....charged an after hours rate for returning a trailer to a space! U serious! I have rented many times from uhaul and have never had this bad of an experience not to mention being triple charged!JUAN R.
El cliente no dejó un comentario.GREGORY J.
Had to wait longer to turn the truck back in then it took to rent. Room for improvement. Otherwise all good, employees nice and trained.DERRICK W.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.James M.
Very friendly staffDOROTHY S. | First Impressions
El cliente no dejó un comentario.John E.
Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++RICHARD K. | Overall Experience
The method that was listed as preferred (u-haul app, contactless) was not working. I had to redo much of the pickup check-in process inside the store with a store representative.Gilbert C.
Staff charged me for insurance on rental I specifically said I didn't want. Beginning mileage on the vehicle was incorrectly documented on the paperwork. Vehicle had 3500 miles when i was given the keys and paperwork said 3496.Keirstin B.
El cliente no dejó un comentario.Maria O.
El cliente no dejó un comentario.roslyn B.
El cliente no dejó un comentario.alexander L.
Mileage on my paperwork did not coordinate with my mileage on the rental van, van was filthy on the outside, I took it because I needed it immediately and was told that was only one available.Elisco E.
Need a better processRYAN DOUGLAS T.
Your staff was absolutely accommodating, professional and very courteous. When I was making the paperwork the front desk was contacted by the young man who had hooked up the trailer so that I could see that I should probably soon update wiring harness. I appreciate his concern for my safety. My only regret is that I failed to get his name but the guys at the front desk can tell you his name.Manuel C.
El cliente no dejó un comentario.John A.
No improvement needed. Excellent service.Teresa M.
El cliente no dejó un comentario.Rosario P.
All the employees were very helpful and polite!LARA O.
It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.Nicki M. | Overall Experience
Have one set price don't tell me one price then on my statement it says they took more then they where suppose to take off totally not righttyjah R.
El cliente no dejó un comentario.oscar G.
El cliente no dejó un comentario.CRUZ R.
My reservations was cancelled 2hrs without notice before my pickup time and they didnt want to help at all so caller customer service and was told that store cancelled it.Randy C.
The manager who helped us was extremely professional, courteous, and knowledgeable.CHARLES W.
It was great to be able to hire movers through their website. It saved me a bunch of money.MIN R.
El cliente no dejó un comentario.Jeremy N.
El cliente no dejó un comentario.VICTORIA F.
Dropped truck at 10pm, no one on site (it was closed) and no signage or instructions on how to drop off/drop box location, eventually found mail slot to drop key towards back of building covered by a truck in front of it, wasn't a bad experience but wandering around in the cold and dark didn't help and they charged me $20 for drop off service, what service?PHILIP B.
El cliente no dejó un comentario.Chadley J.
Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!michael k. | First Impressions
Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!Nicki M. | First Impressions
El cliente no dejó un comentario.Wayne H. | Overall Experience
Even during this Pandemic time the staff was exceptionally well balanced and professional.Douglas G. | Overall Experience
With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.ruben a. | Overall Experience
Just a good overall experience.Charles K. | Overall Experience
El cliente no dejó un comentario.Shehzad F. | Overall Experience
A lil expensive but great serviceLawren S. | Overall Experience
The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.John C. | Overall Experience
El cliente no dejó un comentario.Charles K. | First Impressions
El cliente no dejó un comentario.JIM H. | Overall Experience
El cliente no dejó un comentario.yvonne m. | Overall Experience
El cliente no dejó un comentario.sandra c. | Overall Experience
Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. ¡Gracias!Krystal G. | First Impressions
Everyone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectfulLakeisha C. | First Impressions
the company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week laterrocky c. | Overall Experience
There was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.Christopher E. | Overall Experience
Ray was greatWilliam C. | First Impressions
El cliente no dejó un comentario.Julie S. | Overall Experience
El cliente no dejó un comentario.Lashone W. | Overall Experience
El cliente no dejó un comentario.Tessa S. | Overall Experience
El cliente no dejó un comentario.Rachel M. | Overall Experience
Ray and his team were the best. Thanks for all your help.John W. | Overall Experience
The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.Melissa B. | Overall Experience
The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.john B. | Overall Experience
The Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locksgary k. | Overall Experience
Ray was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.John W. | First Impressions
I would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer's needs.Marisa B. | Overall Experience
Excellent, friendly customer service. Extremely helpful and knowledgeable. Gracias.Bernard B. | First Impressions
More expensive than other storage unitsceaser m. | Overall Experience
BoooPaul M. | Overall Experience
TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.Clarice H. | First Impressions
One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.Michelle W. | First Impressions
Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to frimichael f. | First Impressions
Wonderful customer serviceLydia M. | Overall Experience
Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need itjoyce t. | Overall Experience
Mr. Ray's customer service experience was excellentjoyce t. | First Impressions
Great serviceJolinda K. | First Impressions
Very helpful staffClaudia B. | Overall Experience
Things have definitely changed for the better.RACHAEL O. | Overall Experience
My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!Charmaine W. | Overall Experience
Exceptional service by staff. Expedious and professional. I would definitely use this company again.Antonio C. | First Impressions
Good seevicePHIL H. | Overall Experience
Very Respectful peopleLakeisha C. | Overall Experience
Excellent customer serviceDerek D. | First Impressions
Service was great. Personnel very helpful and polite.Erika O. | First Impressions
NingunoKenneth C. | Overall Experience
Great staff, very helpful.Jessica H. | Overall Experience
Worst customer service everchris v. | Overall Experience
I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be theresiddhartha v. | Reservación
great serviceCierra W. | Overall Experience
Great service!mark v. | Overall Experience
💯💯OCEANIOUS B. | Overall Experience
I've had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!ANTOINETTE DIANA R. | Overall Experience
Great locationCristine o. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!