Comentarios de los clientes para U-Haul Moving & Storage at Austin Hwy

Thanks a bunch for your services

not happy about the amount of gas it was supposed to have, I was told it had about 3/8th of a tank, where it had less than 1/4th of a tank full. i had to put $25 dollars or be charged $3.50 per gallon. A nd the other rip off was being charged $1.09 per mile when a different u-haul store charged me .79 cents per mile 2 days before.

Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.

Everything was good.

The most expensive ever, I just can't believe how much it's gone up.I would nit recommend

Aimee was awesome!

Very efficient operation. Thank you!

Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!

Everything has gone well so far. Everybody is very nice both leaving and receiving.

Large facility, always staffed with helpful personnel.

tie-downs need lubrication

Great customer service from beginning to end. At the end I noticed how quickly they swept and mopped the truck, although I brought it practically clean. Good job fellows. Only issue I had was the back door was a little stiff, like the rails were dragging, it was hard to pull down. Thank you

I made prior arrangements to return to the Austin Highway location. I returned after hours and after I unloaded the trailer from the vehicle, I went on the website and it was telling me to return it to a different location on San Pedro. This raised concerns as it was too late to doing anything because the trailer was too heavy to reload. It was also frustrating for this to happen after prior arrangements had been made when I reserved online through the 800 number.

The personnel at the counter were professional, helpful and friendly. I would definitely rent from them again.

Don't require a major credit card for a pickup truck

Good service excelente

The Staff and general manager we're next level. They went above and beyond. They listened and understood and went out of thier way to help me out when the truck keys were lost and thus was late returning thier equipment. The Austin Highway and Perrin Beitel location has made a proud customer for life. I highly recommend that you choose them, should you be in need of similar services. Thanks again Ray

I gave Mr. Ray top marks because of his professionalism, and attention to detail.

Over charged....charged an after hours rate for returning a trailer to a space! U serious! I have rented many times from uhaul and have never had this bad of an experience not to mention being triple charged!

Had to wait longer to turn the truck back in then it took to rent. Room for improvement. Otherwise all good, employees nice and trained.

Very friendly staff

Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++

The method that was listed as preferred (u-haul app, contactless) was not working. I had to redo much of the pickup check-in process inside the store with a store representative.

Staff charged me for insurance on rental I specifically said I didn't want. Beginning mileage on the vehicle was incorrectly documented on the paperwork. Vehicle had 3500 miles when i was given the keys and paperwork said 3496.

Mileage on my paperwork did not coordinate with my mileage on the rental van, van was filthy on the outside, I took it because I needed it immediately and was told that was only one available.

Need a better process

Your staff was absolutely accommodating, professional and very courteous. When I was making the paperwork the front desk was contacted by the young man who had hooked up the trailer so that I could see that I should probably soon update wiring harness. I appreciate his concern for my safety. My only regret is that I failed to get his name but the guys at the front desk can tell you his name.

No improvement needed. Excellent service.

All the employees were very helpful and polite!

It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.

Have one set price don't tell me one price then on my statement it says they took more then they where suppose to take off totally not right

My reservations was cancelled 2hrs without notice before my pickup time and they didnt want to help at all so caller customer service and was told that store cancelled it.

The manager who helped us was extremely professional, courteous, and knowledgeable.

It was great to be able to hire movers through their website. It saved me a bunch of money.

Dropped truck at 10pm, no one on site (it was closed) and no signage or instructions on how to drop off/drop box location, eventually found mail slot to drop key towards back of building covered by a truck in front of it, wasn't a bad experience but wandering around in the cold and dark didn't help and they charged me $20 for drop off service, what service?

Nothing... Everything was great

This store is horrible from beginning to end... first manager Ray did not want to hour 24 hour reservervation and when he saw email confirmation, he stated that shouldn't have been done ..... truck was 1995 and right side mirror never worked properly even with manual assist from crew member Trevino....Jeff did not show how to utilize functions of truck... when I brought back odometer stated 925 miles used when I just used 30 miles.... I ended up paying 40 miles because Trevino stated it was either 40 or 92 miles.. they could not calculate actual miles.... this is fraudulent practice and they may be gouging prices due to pandemic... I am a registered nurse and am appalled this service preys on circumstances... will never enter that store or refer any of my nurse friends.... hope you address this accordingly... perhaps the media would be interested... Store is on Austin Highway...

Excellent service

Great service

Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!

Absolutely nothing !!

Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!

The manager person Ray I was trying to pay cash due to credit card lost. I was told manager was only one who could process cash payment. I was in line awaiting for over 20 minutes. A male customer came in and was going to pay for propane he was in line behind me and finally after several minutes manager came in. He saw the male in the next booth and stated to me he would take care of him because he was paying for propane I was at the facility for over 30 minutes awaiting then manager attended to me I was appalled and felt he discriminated because I was a woman or not important customer. I

Very accomodating and friendly team. Gilbert was exceptional

Staff were very unpleasant and far from friendly. Acted disgruntled and had a tone of voice as if I was bothering them. The exact same behavior at U-Haul at 12534 Nacogdoches Rd, San Antonio, TX 78217. I will not be using U-haul's services anymore.

Terrible customer service. Bad pick up experience

I don't know how they still open or doing service they rent my reservation to another person only cuz the guy has the same last name as me but the give me another truck right away

Well on line showing 24/7 returns and this location only was a paper on the entrance but not well visible and the rental may problems with front end it was clunking the all trip but other that that was good

Great pick up and drop off experience. Your equipment is just super!

The truck was broken before I pick up and I had a big problem

N/a

Even during this Pandemic time the staff was exceptionally well balanced and professional.

Ray the Mgr at this location had great customer service.

My overall experience with uhaul has been terrible and infuriating. It would take a miracle for me to ever even consider using uhaul ever again. I spent over 3 hours on the phone with uhaul and spoke to various people. I made my reservation a week in advance, but they tell me the day before that my pick up location changed to a location 30 minutes away. 30 minutes turns in to an hour there and back. In addition, the guy I spoke to on the phone was being condescending and just restating 30 minutes. He at least repeated it 5 times. I get it is 30 minutes but I had a short period of time to load my 3 bedroom home nearly alone. Rack an additional hour and a half because their app and website wouldn't give me the option to pick up. Plus an additional hour and a half to edit my reservation. Mind you they couldn't even help resolve my issue. I had to call multiple locations and I located what I needed. Then I had to call back to tell them how to fix it. Then instead of transferring me to the correct person after resolving the , my call gets lost and I spent another 30 minutes waiting to restate the fix for my reservation. 1. Update your system for locating equipment 2. Have shorter wait times 3. Have a properly functioning app and website 4. Better customer service

Nothing, I was here a few months ago helping a family member move and came back to this location because of the helpful staff wand well maintained vehicles.

The first drop-off location was closed but this Austin Highway was very helpful in accepting the drop, very helpful and friendly! Super job. Thanks to this location the drop was very easy.

Ray is a great asset UHaul

The auto transport was good but it seemed like its braking system wasn't working to its fullest. Also one of the tires had a nail in it so a more thorough inspection was needed.

Always a great experience at Austin Hwy. San Antonio location!!

Make sure your manager at the the austin hwy knows how to interact better with customers.

The staff are always very professional and kind

Nothing the people there are exceptional

Returning was a complete disaster. Was suppose to be a 24 hour drop at Ace auto repair. No one onsite and gates were chained locked so I could not drop off trucks. I called and left a message. Decided to call U-Haul customer service. I was on hold for 19 minutes. Rep sent me to Austin hey location. Said it's a 24 hour drop center. Center was closed but it was an open parking lot. I left the trucks but there was no where to drop keys off. I called U-Haul customer service again. On hold for 21 minutes. They said to go ahead take keys and return keys next day; I explained I was headed back to Houston and would not be able to return keys in SA until after 4pm but should be able to return the keys by 6pm. Rep said she would note the Reservation and it should not be a problem. Received call from Austin hey center manager threatening to charge me another rental if the keys were no brought in before 5. Manager said because of Covid 19 the drop box for keys was no longer allowed. This makes no sense. It's a mail slot on the door; this defeats the purpose of your contactless return process. I rented a truck at the beginning of September from the location in Cypress, TX and returned the keys in the drop key mail box there. U-Haul has to get the return process smoothed our in SA along with the wait times in customer service.

Not much the manager is a very customer friendly guy.

Excellent Customer Service

With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.

Just a good overall experience.

A lil expensive but great service

The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.

Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Thanks!

Everyone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful

the company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later

There was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.

Ray was great

Ray and his team were the best. Thanks for all your help.

The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.

The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.

The Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks

Ray was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.

I would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer’s needs.

Excellent, friendly customer service. Extremely helpful and knowledgeable. Thank you.

More expensive than other storage units

Booo

TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.

One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.

Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri

Wonderful customer service

Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it

Mr. Ray's customer service experience was excellent

Great service

Very helpful staff

Things have definitely changed for the better.

My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!

Exceptional service by staff. Expedious and professional. I would definitely use this company again.

Good seevice

Very Respectful people

Excellent customer service

Service was great. Personnel very helpful and polite.

None

Great staff, very helpful.

Worst customer service ever

I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there

great service

Great service!

💯💯

I’ve had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!

Great location