Customer Reviews for U-Haul Moving & Storage at Austin Hwy

Clasificación:

5.0

Keep up the good work

Clasificación:

5.0

VERY FRIENDLY

Clasificación:

5.0

Professional and efficient with an early morning rental. Explained the process adequately.

Clasificación:

3.0

I told the young man when I turned in the vehicle that the gas tank was only slightly above 3/4 tank. I tried to call on two occasions and could not get through to the local uhaul I rented from. when I went to full it up the gas needle went all the way over to full, so I know it was not full when I first picked it up. I thought he was going to refund me some money since I paid for extra gas but he did not do it.I guess uhaul needs a few more of my dollars more than I do.

Clasificación:

4.0

Mr Ray was there great person and persisted to make sure the customer is please.

Clasificación:

5.0

Truck was clean but it needs stronger lights and a front wheel alignment. It was hard to see with dim lights at night while driving across a dark narrow road.

Clasificación:

5.0

Good Customer service

Clasificación:

5.0

The Best ever, thank you all.

Clasificación:

5.0

Both locations and personnel were AMAZING!!!! The Best service I have ever had. Thank you all so much.

Clasificación:

5.0

If possible senior, military discounts would be fantastic. Or if a person uses your service 3-4 times a 6-month or year get discount. I use your service when I need to put my car in shop or transporting for church. ¡Gracias!

Clasificación:

2.0

The truck was filthy inside! And they were too busy to clean it.

Clasificación:

5.0

Me ray and staff r the best

Clasificación:

5.0

Still waiting to hear back from someone. Truck was bordering piece of junk. The trailer leaked brake fluid all over my car. The key wouldn't come out the ignition and a tail light went out. Worst trip I've ever done.

Clasificación:

5.0

I made a reservation at the uhaul on fm 78 and they didn't honor it.they tried to give me something wY way to big like I wouldn't notice nor did they tell me. Then I tried to get what I needed addy the uhaul on rigsby and I called them they told me they had the truck size I needed I Get all the way there for then to tell me they don't have one Then I Get to Austin highway and they finally haff what I needed

Clasificación:

4.0

Staff was very friendly and helpful.

Clasificación:

4.0

MR.RAY....KEE

Clasificación:

3.0

Make sure you double check the receipt you get for extra charges. Was charged for extra gas due to guy who checked in my truck after I had already put gas. It was refunded after I showed picture proof of gas gages. Ray explained extra charges on bill so that helped. He was really nice.

Clasificación:

5.0

To check the brakes on the trucks a little bit better.

Clasificación:

5.0

I rented a tow dolly it can't get any simpler than that !! great service

Clasificación:

5.0

A return the vehicle after hours and was not sure what to do with the key, every time I called the 800 number I was on hold, and it was not helpful. Ray, the owner at Austin highway it was awesome to work with

Clasificación:

5.0

Y'all did awesome job!!!! Ray was amazing!!!!

Clasificación:

5.0

The staff was extremely friendly and helpful. The trailer I read it was a really good condition and hooked up easily. It served my needs really well. When I went to return, the staff was equally helpful and I was out of there in no time! I would recommend this location for sure! It's near a home Depot that rents equipment, which is why I chose this particular location.

Clasificación:

5.0

Great customer service, thank you!

Clasificación:

5.0

Everytime I have rented ..I've had great customer service n fast results

Clasificación:

5.0

The uhaul was very dirty and I had lots of things ruined because it rained and everything got wet. I had to change usuals in AL, which delayed our trip to VA.

Clasificación:

1.0

You cant improve enough for me to ever be treated like this again. You are stuck in the 80's. Most horrendous customer nightmare, ever

Clasificación:

1.0

I never received a call from the GM like i was told i would. Card being charged. Worst service/experience ever.

Clasificación:

4.0

Thanks a bunch for your services

Clasificación:

3.0

not happy about the amount of gas it was supposed to have, I was told it had about 3/8th of a tank, where it had less than 1/4th of a tank full. i had to put $25 dollars or be charged $3.50 per gallon. A nd the other rip off was being charged $1.09 per mile when a different u-haul store charged me .79 cents per mile 2 days before.

Clasificación:

5.0

Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.

Clasificación:

5.0

Everything was good.

Clasificación:

4.0

The most expensive ever, I just can't believe how much it's gone up.I would nit recommend

Clasificación:

5.0

Aimee was awesome!

Clasificación:

5.0

Very efficient operation. Thank you!

Clasificación:

5.0

Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!

Clasificación:

5.0

Everything has gone well so far. Everybody is very nice both leaving and receiving.

Clasificación:

5.0

Large facility, always staffed with helpful personnel.

Clasificación:

5.0

tie-downs need lubrication

Clasificación:

5.0

Great customer service from beginning to end. At the end I noticed how quickly they swept and mopped the truck, although I brought it practically clean. Good job fellows. Only issue I had was the back door was a little stiff, like the rails were dragging, it was hard to pull down. Gracias

Clasificación:

4.0

I made prior arrangements to return to the Austin Highway location. I returned after hours and after I unloaded the trailer from the vehicle, I went on the website and it was telling me to return it to a different location on San Pedro. This raised concerns as it was too late to doing anything because the trailer was too heavy to reload. It was also frustrating for this to happen after prior arrangements had been made when I reserved online through the 800 number.

Clasificación:

5.0

The personnel at the counter were professional, helpful and friendly. I would definitely rent from them again.

Clasificación:

1.0

Don't require a major credit card for a pickup truck

Clasificación:

5.0

Good service excelente

Clasificación:

5.0

The Staff and general manager we're next level. They went above and beyond. They listened and understood and went out of thier way to help me out when the truck keys were lost and thus was late returning thier equipment. The Austin Highway and Perrin Beitel location has made a proud customer for life. I highly recommend that you choose them, should you be in need of similar services. Thanks again Ray

Clasificación:

5.0

I gave Mr. Ray top marks because of his professionalism, and attention to detail.

Clasificación:

1.0

Over charged....charged an after hours rate for returning a trailer to a space! U serious! I have rented many times from uhaul and have never had this bad of an experience not to mention being triple charged!

Clasificación:

4.0

Had to wait longer to turn the truck back in then it took to rent. Room for improvement. Otherwise all good, employees nice and trained.

Clasificación:

5.0

Very friendly staff

Clasificación:

5.0

Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++

Clasificación:

5.0

The method that was listed as preferred (u-haul app, contactless) was not working. I had to redo much of the pickup check-in process inside the store with a store representative.

Clasificación:

3.0

Staff charged me for insurance on rental I specifically said I didn't want. Beginning mileage on the vehicle was incorrectly documented on the paperwork. Vehicle had 3500 miles when i was given the keys and paperwork said 3496.

Clasificación:

3.0

Mileage on my paperwork did not coordinate with my mileage on the rental van, van was filthy on the outside, I took it because I needed it immediately and was told that was only one available.

Clasificación:

3.0

Need a better process

Clasificación:

5.0

Your staff was absolutely accommodating, professional and very courteous. When I was making the paperwork the front desk was contacted by the young man who had hooked up the trailer so that I could see that I should probably soon update wiring harness. I appreciate his concern for my safety. My only regret is that I failed to get his name but the guys at the front desk can tell you his name.

Clasificación:

5.0

No improvement needed. Excellent service.

Clasificación:

5.0

All the employees were very helpful and polite!

Clasificación:

5.0

It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.

Clasificación:

2.0

Have one set price don't tell me one price then on my statement it says they took more then they where suppose to take off totally not right

Clasificación:

1.0

My reservations was cancelled 2hrs without notice before my pickup time and they didnt want to help at all so caller customer service and was told that store cancelled it.

Clasificación:

5.0

The manager who helped us was extremely professional, courteous, and knowledgeable.

Clasificación:

5.0

It was great to be able to hire movers through their website. It saved me a bunch of money.

Clasificación:

3.0

Dropped truck at 10pm, no one on site (it was closed) and no signage or instructions on how to drop off/drop box location, eventually found mail slot to drop key towards back of building covered by a truck in front of it, wasn't a bad experience but wandering around in the cold and dark didn't help and they charged me $20 for drop off service, what service?

Clasificación:

5.0

Nothing... Everything was great

Clasificación:

1.0

This store is horrible from beginning to end... first manager Ray did not want to hour 24 hour reservervation and when he saw email confirmation, he stated that shouldn't have been done ..... truck was 1995 and right side mirror never worked properly even with manual assist from crew member Trevino....Jeff did not show how to utilize functions of truck... when I brought back odometer stated 925 miles used when I just used 30 miles.... I ended up paying 40 miles because Trevino stated it was either 40 or 92 miles.. they could not calculate actual miles.... this is fraudulent practice and they may be gouging prices due to pandemic... I am a registered nurse and am appalled this service preys on circumstances... will never enter that store or refer any of my nurse friends.... hope you address this accordingly... perhaps the media would be interested... Store is on Austin Highway...

Clasificación:

5.0

Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!

Clasificación:

5.0

Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!

Clasificación:

5.0

Even during this Pandemic time the staff was exceptionally well balanced and professional.

Clasificación:

5.0

With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.

Clasificación:

5.0

Just a good overall experience.

Clasificación:

5.0

A lil expensive but great service

Clasificación:

4.0

The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.

Clasificación:

4.0

Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. ¡Gracias!

Clasificación:

5.0

Everyone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful

Clasificación:

4.0

the company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later

Clasificación:

5.0

There was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.

Clasificación:

4.0

Ray was great

Clasificación:

5.0

Ray and his team were the best. Thanks for all your help.

Clasificación:

5.0

The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.

Clasificación:

5.0

The team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.

Clasificación:

5.0

The Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks

Clasificación:

5.0

Ray was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.

Clasificación:

1.0

I would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer's needs.

Clasificación:

5.0

Excellent, friendly customer service. Extremely helpful and knowledgeable. Gracias.

Clasificación:

4.0

More expensive than other storage units

Clasificación:

3.0

Booo

Clasificación:

1.0

TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.

Clasificación:

4.0

One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.

Clasificación:

5.0

Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri

Clasificación:

5.0

Wonderful customer service

Clasificación:

5.0

Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it

Clasificación:

5.0

Mr. Ray's customer service experience was excellent

Clasificación:

5.0

Great service

Clasificación:

5.0

Very helpful staff

Clasificación:

5.0

Things have definitely changed for the better.

Clasificación:

1.0

My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!

Clasificación:

5.0

Exceptional service by staff. Expedious and professional. I would definitely use this company again.

Clasificación:

4.0

Good seevice

Clasificación:

5.0

Very Respectful people

Clasificación:

5.0

Excellent customer service

Clasificación:

5.0

Service was great. Personnel very helpful and polite.

Clasificación:

3.0

Ninguno

Clasificación:

5.0

Great staff, very helpful.

Clasificación:

1.0

Worst customer service ever

Clasificación:

2.0

I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there

Clasificación:

5.0

great service

Clasificación:

5.0

Great service!

Clasificación:

5.0

💯💯

Clasificación:

5.0

I've had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!