The storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks Ray
Vertanya J. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Austin Hwy
Testimonials From Recent Customers
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By having a human being present, when picking up truck and delivery truck no people present!!!!, very bad experience and will not recommend or even about using your company in the future!!!!!. Very sad experience!!!, one that I don't ever want to go threw again!!!!. Very bad management!!!!!!.
ROMAN G.This was a remarkably excellent experience. I have been renting U-Hauls for 50 years since I was in the Army. This is THE BEST location experience ever. Great shop. Great people who want your business. Friendly.
Edward S.Great service
nick F.Not a single thing.
Maria W.This is a great location, always a good experience
DENNIS H.1. After having an approved reservation a week in advance of a u-haul and an appliance dolly, when I went to pick them up they did not have the dolly even though it was part of the confirmed reservation. They had to call other places to find one and sent me across the city to go and pick it up. All this cost me valuable time on my scheduled moving time. 2. Also and hour into my trip the truck's air condition stop working completely forcing me to drive for about 2 hours in very hot temperatures in the southern Texas weather.
Arturo E.Continue explaining all and any rentals in detail. Very beneficial for budget.
Maria L.I have more U-Haul close locations but here are very kind and they always try to help you, very honest and helpful people, I rented two trailers on the last week and I will rent again!!
Cecilio R.Friendly fast service. Thanks!
Mark F.Ray (owner) and Jose were fantastic as always.
Michael B.All the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.
TERESA L. | Overall ExperienceNinguno
Troy O.Very nice service
Scott G.Nice doing business with you
Edward D. | First ImpressionsBEEN USING THIS LOCATION FOR OVER 30 years. They always Excell & are very Strong Professionally Fred Bricker
FREDERICK B.Still haven't got my deposit back
theresa A.Outstanding support and staff.
Ben W.Nice, knowledgeable people. Truck worked.
Christopher T.Staff was very efficient and courteous.
robert F.The staff was awesome! I made a mistake on my online reservation and they were still able to accommodate me! Thank you for providing such great service!
Anjanette R.Very nice staff. Always a ensure. I'm a repeat xustomer.
Evette K.Maintain/inspect the equipment better. The trailer we rented had a blowout and all the tires looked badly aged and worn.
Aaron T.Customer service provided by Ray and his team was great!
Jeff M.very friendly and professional
Abdi A.The man who helped me in store was very courteous and helpful. A great experience overall. I believe his name tag said "owner".
Jeff M.Blow out on one tire. Couldn't get a hold of roadside for over an hour
Scott A.When my husband and I arrived to pick up the moving trailer that we had reserved, and confirmed online, Derrick was just finishing up with another customer returning a truck. He saw me pull up, and I waved him over to ask him how to go about picking up our rental. He took one look at my hsband (who is, sadly, very sick right now), and told me that he could do our check in without us having to go inside. He went out of his way to be cheerful, helpful and efficient. He hooked up our rental, checked the light connection so my lights/blinkers would work on the trailer, and we were off to handle our furniture pick up. upon returning to drop of rental, we received the same type of service from Jose or Jesus (I suck at life for not remembering his name!!) . Now, this was not my first experience with this location, however it was my best! I am quite sure they aren't always going to be able to do that, but right now, it was that small gesture that gave me such relief at a time when I am very overwhelmed with every other thing going on in my life. They deserve a bonus of some sort! ¡Gracias!
JOHN S.Very nice and curious 😀
Claudia R.A pro unhooked me
Bruce B.This location was very helpful.
ROGER M.Everything has to go through a general manager, if he's not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.
Edward V. | Overall ExperienceThe best!
patrick M.Staff did a great job, I really can't think of anything that could be improved.
KEVIN B.Very quick and polite
Eric H.Outstanding customer service, everything explained in detail. Equipment was very well maintained, easy to use. Will use this location again.
david T.Excellent service
YUNIEL P.24/7 option at drop off didn't work. Had an error everytime I tried to up upload the pics. And customer service waiting time was more than 30 min. Had to leave the truck at the parking lot of the location and come back the next day to returned properly. Thank God I had an extra day to return it. My recommendation, create an app and it'll be easier.
Luis Alfredo Q.Ninguno
Ronald P.My big rig gets 6 miles to the gallon with 43000 pounds the 15 foot truck was driven not loaded to 1/2 capacity for 17 miles and 20 miles empty and the truck used over 8 gallons! That's less than 4 miles to the gallon. Terrible!!!
Sterling R.Originally had a truck reservation for 5/29 at 3 pm at a different location and was supposed to be contacted by Uhaul the day prior for verification. Didn't hear a thing, and when we stopped by the location to check, they had no reservation, no truck. So we went to this location, and they were not able to give us anything until the next morning. Very poor reservation management on the part of Uhaul.
Jeffrey R.Great place for storage. Thanks
carlos v. | Overall ExperienceI was very disappointed when I try drop in it on the location at Vance Jackson they wanted to charge $200. When I was told I was able to drop it off to my nearest location. But make in it clear. The location at Austin Highway. Had no problem
Rosa B.Thank You!!! The service was excellent..,
winston s. | First ImpressionsRay and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.
michael k. | Overall ExperienceGreat crew!
Joel F.Not on this visit but on a previous visit and use of a 15 footer, the steering was loose and a little difficult to keep going straight. I did not exceed 50 mile an hour due to the trucks steering would allow the truck to "walk" from one lane to another. In heavy traffic, I slowed down to around 35/40 mph of which hampered the flow of traffic. I did report this information to the rental office upon returning the truck.
GEORGE W.Ray was very accommodating and went above and beyond to make the rental happen. Gracias
Thomas M.Excellent service. Second time I have used this location, see you soon.
Jerry T.Their sign directing the public on where to return rental equipment was turned in the wrong direction. It directed people to the side of the building, not under the canopy in front of the building. After I asked one of the UHaul employees, he directed me to the front, so I had to back up the big rental truck and moved it to the canopy. Employee quickly checked it in, but they told me I would have to talk to UHaul customer service about the wipers I had to replace.
Guillermo C.Everything was fine til I got a call the next morning asking where the truck was. Qe had returned it after a few hours of getting it. The rep forgot to close it out. The call I got was very rude and the guy said he would call back and never did. Dont know if he was having a bad day or what but I did nothing to warrant him being rude with me.
vicki B.Great stall.
Evangeline A. | Overall ExperienceGreat Facility 👍
carlos v. | First ImpressionsAsk me to rate when I move out of your storage. That would be more legit in my opinion. Just sayin! ✌
Eric C. | First ImpressionsGreat people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.
CHRISTINA R. | Overall ExperienceI had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get it
Jasmine G. | Overall ExperienceMr Ray was there great person and persisted to make sure the customer is please.
James M. | First ImpressionsGood Customer service
Mark G S. | First ImpressionsThanks a bunch for your services
Kara B. | First ImpressionsRay and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.
Pete G. | First ImpressionsRay and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!
Shawnae S. | Overall ExperienceEverything has gone well so far. Everybody is very nice both leaving and receiving.
Wade G. | First ImpressionsI gave Mr. Ray top marks because of his professionalism, and attention to detail.
Brian S. | First ImpressionsVery friendly staff
DOROTHY S. | First ImpressionsHad a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++
RICHARD K. | Overall ExperienceIt was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.
Nicki M. | Overall ExperienceRay and everyone was so helpful. They go out of their way to make sure that you are taking care of !!
michael k. | First ImpressionsBest folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!
Nicki M. | First ImpressionsEven during this Pandemic time the staff was exceptionally well balanced and professional.
Douglas G. | Overall ExperienceWith everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.
ruben a. | Overall ExperienceJust a good overall experience.
Charles K. | Overall ExperienceA lil expensive but great service
Lawren S. | Overall ExperienceThe only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.
John C. | Overall ExperienceOnly thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. ¡Gracias!
Krystal G. | First ImpressionsEveryone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful
Lakeisha C. | First Impressionsthe company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later
rocky c. | Overall ExperienceThere was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.
Christopher E. | Overall ExperienceRay was great
William C. | First ImpressionsRay and his team were the best. Thanks for all your help.
John W. | Overall ExperienceThe team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
Melissa B. | Overall ExperienceThe team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
john B. | Overall ExperienceThe Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks
gary k. | Overall ExperienceRay was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.
John W. | First ImpressionsI would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer's needs.
Marisa B. | Overall ExperienceExcellent, friendly customer service. Extremely helpful and knowledgeable. Gracias.
Bernard B. | First ImpressionsMore expensive than other storage units
ceaser m. | Overall ExperienceBooo
Paul M. | Overall ExperienceTVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.
Clarice H. | First ImpressionsOne stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.
Michelle W. | First ImpressionsGood people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri
michael f. | First ImpressionsGreat service
Jolinda K. | First Impressions