Customer Reviews for U-Haul Moving & Storage at 19th & Bell

Clasificación:

5.0

Thanks to the lady work there at 19th ave bell Rd

Rating:

5.0

Keith and morning staff was very kind patient with me. There was a line of people when this location opened but everyone was helped QUICKLY! I had trouble with my self check in but Keith was able to get me in a truck very quickly. I will surely use this location and recommend to others. Thank you Keith and morning staff!

Rating:

5.0

Keep up the good work

Rating:

5.0

Best management staff and team of any uhaul location I've rented from. I'm a mover for an agent of North American Van lines. Which is owned by sirva, I rent approximately 50 to a 100 uhaul a year through out the country.. This by far is the best location, and best management.

Rating:

5.0

Keith was GREAT... accessible and accommodating. My hitch parts did not arrive on time, and he patiently answered all of my calls/concerns. He proactively scheduled a work-around when he was shorter staffed once my hitch did arrive, and made sure the trailer/I were truly prepared for our trip across the country (well aired/good tires and insurance). There were a couple of others at this store running around and making sure all customers were taken care of as well. You are appreciated!

Rating:

5.0

not a thing

Rating:

5.0

All staff were very helpful. Keith was on top of everything. A female (sorry I can't remember her name but can see her face) was very helpful as well. I appreciated all the smooth service. Thanks to all at 19th Ave. & Bell Rd UHaul!!

Rating:

3.0

We waited too long While the employees worked on an internal issue. All they needed to do is say hi and we'll be with soon. Nope! Go to 67th.

Rating:

4.0

N/a

Rating:

5.0

All good

Rating:

5.0

super friendly staff: Dawn and Nick ! Great service and equipment. Thanks for the help!

Rating:

5.0

Donna and the other guy (i didn't catch his name...big guy) were professional, knowledgeable and quick with the process. I just rented a car dolly but had allot of fun with the process and your staff. Y'all did good and I'd definitely recommend and use you guys next time.

Rating:

5.0

Friendly staff.

Rating:

5.0

Great customer service. Dawn and Daniel were great.

Rating:

2.0

Not very friendly or efficient staff. I waited for 10 minutes before the one clerk there acknowledged me as he was on the phone. There were also 4 other customers waiting behind me that looked just as annoyed. Wish I had those ten minutes of my day back. Same again when I returned the truck.

Rating:

3.0

THE TRAILER WAS SO OLD,PLESE CALL ME(623)521-6870RICK

Rating:

5.0

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

Rating:

4.0

Moved slowly but they were busy so understandable

Rating:

3.0

Initially upon arrival. It was hard to find anyone in the store to speak with. However once I did he was very pleasant.

Rating:

4.0

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Rating:

5.0

Great costumer service at its best!

Rating:

5.0

Nothing needed to improve. Both dudes that helped me were fantastic. Please give them a raise or at least let them know that they're both amazing. I forgot their names. I'm sorry. Thank you though!

Rating:

5.0

Dawn and her team were great and provided excellent service but I could tell they are understaffed.

Rating:

5.0

Keith is a great guy & had me laughing! This is really the only Uhaul location we use for 2 reasons. 1) We live close by, 2) the employees in this store are always awesome & the equipment is well cared for! I used a different location once & it was awful. So please keep the employees at the 19th Ave & Bell Rd location happy! They deserve to be recognized!

Rating:

5.0

I’ve used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I’m very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I’m very happy U-Haul!

Rating:

5.0

Redirecting calls meant for the local office to the q-800 o # sucks. I tried several times over 24hr period only to get put on hold for an extended time. I

Rating:

5.0

Take the dolly and blankets off the truck. We rented the truck and they took up tie down space we needed...I felt they were a useless "up sale" trick...pissed me off. Your staff was awesome..10+

Rating:

5.0

I enjoy the employees there they are very efficient at what they do

Rating:

4.0

Since we are already in the system, and no other customers were there, checking shouldn't take ten minutes.

Rating:

5.0

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Rating:

4.0

They needed a bit more help when I was there, but the staff was friendly

Rating:

5.0

Fast, courteous, and professional service. Trailer delivered and preformed as expected.

Rating:

5.0

The Staff was very helpful and professional and courteous

Rating:

4.0

Check In took longer than I had planned and I was on a time limit

Rating:

5.0

The staff at this location are quite friendly and do not push "sales" that are not requested. This location has been my go-to location for self-storage and truck rentals... Thank you!

Rating:

4.0

It was inconvenient for me to not be able to pay for the truck rental via credit card. I was not in Phoenix and had no intention of coming to Phoenix just to present a piece of plastic to have my movers then be able to rent the truck. I had to cover his charges by money transfer. Not very convenient.

Rating:

5.0

They stayed late to make sure we had access.

Rating:

1.0

I was charge $153 on my card and I try to explain it to the two people that was working there but all they kept saying that it shows $78 taken out on their end. I am just so confuse because they had good customer service but I think they made a mistake and charge me twice hopefully they didn't steal the money but I don't know I just had a bad experience because I got charged $153.Can someone please help and look into it

Rating:

4.0

Keith was very accommodating and got me a great rate for the equipment. The staff in the yard were very helpful and got me on the road quickly.

Rating:

5.0

I do not have any suggestions for improvement because everything went smoothly.

Rating:

5.0

Everything was great!

Rating:

5.0

Keith went nice n beyond

Rating:

5.0

Made the truck rental experience very easy.

Rating:

3.0

I spent 30 minutes checking the truck in and I'm being charged for being late . So no I will not recommend you company to anyone else. I was charged over 50 dollars for this .and not happy 6232332534 Johnny Reese

Rating:

5.0

Top notch service! Keith and his team were very professional! I'll be back!

Rating:

5.0

Very helpful

Rating:

1.0

I scheduled this Uhaul and storage and had movers set up through Uhaul and the process was horrible. After telling the rep that assisted me that I was moving a two bedroom apartment she still reserved a unit that was to small. They attempt to find storage at another location but the price was double!!!! I was only in town for the weekend to move and had to locate another storage within the 2 hour time allotted for the movers who were packing up my furniture. This was unorganized and frustrating and ended up costing me more money!

Rating:

4.0

Quicker checkout for those who make reservations

Rating:

5.0

Customer service is excellent

Rating:

1.0

I would never use this service again I think their website needs to be worked on I had to wait 3 hours in the parking lot to get my truck checked out because their website wasn't working customer service ladies couldn't help me and then when I returned the truck I had to go through the same process so to get the truck and return the truck it took a total of 6 hours I like customer service now they said they would file a complaint I heard nothing from them about the complaint I was billed for the whole bill I had to receive no discounts this place has the worst customer service I have ever dealt with in my life

Rating:

5.0

Nickolas is very helpful

Rating:

5.0

Staff are amazing, very courteous. It was a fast in and out and on the road. Very happy.

Rating:

5.0

Time management

Rating:

5.0

Great overall experience

Rating:

5.0

No issues

Rating:

5.0

Eliminate smoke smell.

Rating:

5.0

Nothing. Great customer service. Very helpful and friendly

Rating:

5.0

No specific recommendations. Dawn Real was professional, prompt, and cordial and most proficient.

Rating:

5.0

Have more employees like Dawn

Rating:

5.0

Excellent and prompt service!

Rating:

5.0

Staff was very efficient and very friendly. I had a very pleasant experience with them.

Rating:

5.0

No complaints

Rating:

5.0

Excellent service fast friendly and fun!! Thanks Nick and Happy New Year!!

Rating:

5.0

The staff was friendly and helpful.

Rating:

5.0

Great fast service......

Rating:

5.0

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

Rating:

5.0

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Thank you.

Rating:

5.0

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

Rating:

5.0

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Rating:

5.0

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

Rating:

5.0

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

Rating:

5.0

Keith and crew are excellent

Rating:

5.0

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Rating:

5.0

Served our needs well!

Rating:

5.0

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Rating:

5.0

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Rating:

5.0

Uhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.

Rating:

2.0

Vagrants were wandering around inside storage facility

Rating:

4.0

at this location the staff went beyond and above

Rating:

5.0

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Rating:

5.0

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.

Rating:

5.0

The owner is awesome at this location.

Rating:

5.0

Great job! Excellent staff, thank you so much!

Rating:

4.0

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Rating:

4.0

You should have units to rent by week. Some times in life. We only need a short amount of time.

Rating:

1.0

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

Rating:

4.0

Great customer service from everyone.

Rating:

5.0

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

Rating:

5.0

The young fellow who waited on me was excellent.

Rating:

5.0

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Rating:

5.0

Everyone was courteous and helpful during the whole transaction .

Rating:

5.0

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

Rating:

5.0

Keith is very patient. Thank you for that.

Rating:

4.0

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

Rating:

5.0

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

Rating:

5.0

Great facility!!!

Rating:

5.0

The staff and facility were superior in every aspect. They have my highest recommendation.

Rating:

5.0

Out a Low price. Its a some expensive a price rent.

Rating:

5.0

Keith was extremely nice and Angela was an amazing help.

Rating:

4.0

Nine

Rating:

5.0

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Rating:

2.0

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Rating:

5.0

A really good costumer service!

Rating:

5.0

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

Rating:

1.0

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

Rating:

5.0

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Rating:

4.0

unable to open final invoice sent

Rating:

4.0

No comment.

Rating:

3.0

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped