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MICHAEL M.Customer Reviews for U-Haul Moving & Storage at 19th & Bell
Testimonials From Recent Customers
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You guys are charging me? I just reveiwed my bank statements and you end up charging me fo th that unsafe bad trailer.after your support team said i wouldnt.this is not good it ruined my transmission and engine..you people use to be so good to your customers.
RICK C.have more people working in the office
DONNA M.There were about 5 vehicles parked in the return area. I couldn't find a uhaul employee to help me return mine. I had to go inside, ask the people in line if it was ok I “jumped the line†and handed over my keys to the person there who was helping someone else. I had to go back to work ASAP. She said I'll email you your receipt as I was walking out. She did. She should've forgiven the 15 extra miles that I used for the wait and less than expected costumer service experience.
Jair L.They have very nice and friendly staff in this location, verde good experience renting there.!!!!🙂🙂🙂
MIGUEL E R.Staff is amazing!
Dawn R.Extraordinario servicio al cliente
TRACY P.There was only one employee handling the store and front desk and getting vehicles ready for customers. She was nice, but I had to wait almost a half hour to get the truck. Very disappointed.
Nannette E.Excellent customer service. Keep up the great work.
TONY H.Very excellent customer service
Bradley A.This location is always understaffed, just one person to run everything. Lady in front me waited an hour just to get into a storage unit. Good luck getting your reservation to stick if it is not booked in advance. They moved one of my reservations to a location on the other side of town, without telling me, so they can avoid the $50 reservation guarantee. I had to go somewhere else to get the specific size trailer I needed. Avoid if possible. Thomas tried to keep up but there was only so much one man can do with. Line full of people (always).
JOSEPH H.The staff appears overworked and understaffed. The wait in the retail area is always longer than I expected. The hook up guys are fast and efficient.
CURTIS G.Took two hours waiting in line because you only have one person working. I will never return to this location if at all another u haul. One person to handle everything. Horrible management!
John T.Our truck wouldn't turn on at times which was disappointing since we were in a hurry to move
FERMIN F.Seemed to be short staffed. Team did their best but their were only 2 people helping customers.
Scott D.Whom it may concern. Many thanks for let me drive Van Rental. It was nice running very smooth. Gracias
Kathleen A.This is a Uhaul owned and operated tacility so they have lots of equipment and supplies available. With that said the checkin for a straight forward trailer rental (no mileage to verify, no fuel to check, etc) took over 30 minutes. This is usually a drop and go type of process but they seemed confused by our Uhaul generated rental contract for some reason. The employee that met us at checkin turned us over to the manager right away and left. Meanwhile, the manager was dealing with two confused rentals ahead of us. When he finally paid attention to us I noted that we're on the way to the airport and needed to get going. Within minutes he announced that he'd take care of the checkin and we should head to the airport. 30 minutes for that! Why couldn't the first employee have done that?
Tim S.The customer service on the front end was excellent. When I attempted close out on the website upon returning the truck there were some technical difficulties. The truck was clean and ran well. The running lights were burnt out/malfunctioning which put me at risk for a ticket. I attempted to contact a representative via phone but no answer. Other than the site and truck running lights issues it was a successful move. Gracias
BRANDON O.This was a terrible experience. Like terrible. 1. I did the self check in and still had to wait for the gal to help the customer before I got my keys. I wait 10 mins. 2. They didn't have any of my dolly or mats in the back of my unit. I drove home and then had to come back and get the supplies. 3. When I came back to collect the dolly and pads, the gal who was helping everyone was in the bathroom and another black gal was just sitting on her office and kept telling us...â€she'll be right with you. “ I thinking to myself, fleet off your butt and help us, there were at least 10 people in the place waiting. I waited for a total of 1.5 hours to get everything I need.
Michael C.Thank you Dawn and Daniel for your professional customer service during your peak hour...you are greatly appreciated...
RODNEY D.Dawn was fantastic about everything! However I didn't like being talked to like I was a child after doing a move and was obviously very hot and tired while standing in line! I didn't like being talked to like I was a child! Dawn however, was so very nice and caring and is just fantastic! I would go there again because of her as she cares about her customers!
CATHERINE M.No improvements needed! Great job overall from start to finish!
TONYA H.The plastic partitions between staff and customers needs to go back about a foot so customers aren't reaching under it to utilize the credit card terminal. Arms don't bend that way easily.
JACOB B.The staff at this location where outstanding I usually go to 51st ave and Glendale but since changing managers the service has been difficult and lack of equipment the manager is not helpful
Bradley A.I was in and out. The staff there was amazing!
ANNA C. | Overall ExperienceAs always there needs to be more help there so the wait isn't so long and customers can get in and out faster. The hours were good though. If UHaul would pay their people more overall then they would be able to keep help.
JULIE T.I rented the 26' truck Saturday 4-24 for 24 hours and 50 miles, but only used it 6 hours and used 47 miles. I returned it around 6:20pm and when I went inside and waited for 5min, no one was around I had to go find someone to give the key to. Sunday comes around and I get a voice-mail about me not returning the key, I called and they said it was their mistake. Monday 4-26 5:50pm and I finally received the recipet, it was for $37 more. I supposedly used 77 miles when that's not possible. I returned it with 47 out of the 50 miles I said I was going to use. I tried to call but they were closed. I will go down tomorrow to clear this up and correct the final amount. This is ridiculous someone had to have used the truck after me. I am going to ask for them to review the tapes and I hope the trucks have GPS. Horrible and irresponsible on uhauls part. Wish I could give a NO STAR RATING.
ANTONIO R.Give a location that is more close to my home/pick-up area.
ANTONIO B.Dawn is amazing! She is understaffed and working crazy hours but still is still managing to provide great service with a smile on her face. The only location I will go to.
Ronald P.Efficient staff, clean facility, quickly in and out will use this location in the future.
WARREN S.I forgot the ladies name that was working the day I went in there. She was very efficient in getting me going down the road.
KEITH L.called to get directions, nobody answered phone. this goes on at all your locations, standard operating procedure? maybe i should think about rentind elswhere.
TIMOTHY N.The customer service was pretty bad. Both of the people working the front had attitudes and the one that helped me did not really talk or ask me if I wanted to add another driver or other things to transaction. Then when I went to go return the truck, the person saw me and he walked away and went into the back. Luckily I was able to do the drop off myself. Worst location I've been to. I will go to a further location just to avoid this one. This is the second time I've been here in 6 months and the service was bad both times
Gabriela M.People who helped me were very grumpy when I picked up the trailer. Also when I returned the trailer the person disconnected the trailer and just pushed it back letting hit other trailers and did not care what it hit.i will go to another location next time.
BENJAMIN M.Need more employees to help with checking customers in/out, one person seemed to be doing all the work including hooking up trailers. Line was always 4 deep.
Gary I.Nada
MICHAEL C.We were forced to take a trailer for 2 day even when we stated it be only for 1 day or less. We used the trailer for 5.5 hours including driving time. The UHaul rep she dressed unprofessional and could find the wire for the lights while 2 other employees were just looking at her. Bad express at this location .
PEDRO E.Thanks to the lady work there at 19th ave bell Rd
HARLEY S.Keith and morning staff was very kind patient with me. There was a line of people when this location opened but everyone was helped QUICKLY! I had trouble with my self check in but Keith was able to get me in a truck very quickly. I will surely use this location and recommend to others. Thank you Keith and morning staff!
Lauren B.Keep up the good work
Deborah S. | Online Move InBest management staff and team of any uhaul location I've rented from. I'm a mover for an agent of North American Van lines. Which is owned by sirva, I rent approximately 50 to a 100 uhaul a year through out the country.. This by far is the best location, and best management.
michael A.Keith was GREAT... accessible and accommodating. My hitch parts did not arrive on time, and he patiently answered all of my calls/concerns. He proactively scheduled a work-around when he was shorter staffed once my hitch did arrive, and made sure the trailer/I were truly prepared for our trip across the country (well aired/good tires and insurance). There were a couple of others at this store running around and making sure all customers were taken care of as well. You are appreciated!
JANET G.not a thing
ROGER W.All staff were very helpful. Keith was on top of everything. A female (sorry I can't remember her name but can see her face) was very helpful as well. I appreciated all the smooth service. Thanks to all at 19th Ave. & Bell Rd UHaul!!
FAITH P.We waited too long While the employees worked on an internal issue. All they needed to do is say hi and we'll be with soon. Nope! Go to 67th.
Patrick O.N/a
Robert H.All good
DEIDRA S.super friendly staff: Dawn and Nick ! Great service and equipment. Thanks for the help!
GERALD B.Donna and the other guy (i didn't catch his name...big guy) were professional, knowledgeable and quick with the process. I just rented a car dolly but had allot of fun with the process and your staff. Y'all did good and I'd definitely recommend and use you guys next time.
Joseph H.Friendly staff.
SUPREETHA H.Great customer service. Dawn and Daniel were great.
ALEJANDRO C.Not very friendly or efficient staff. I waited for 10 minutes before the one clerk there acknowledged me as he was on the phone. There were also 4 other customers waiting behind me that looked just as annoyed. Wish I had those ten minutes of my day back. Same again when I returned the truck.
Robert L.THE TRAILER WAS SO OLD,PLESE CALL ME(623)521-6870RICK
Rick C.Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.
DOLORES H. | Overall ExperienceMoved slowly but they were busy so understandable
Lisa L.Initially upon arrival. It was hard to find anyone in the store to speak with. However once I did he was very pleasant.
Deidra S.Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day
Frances S. | First ImpressionsGreat costumer service at its best!
larry f. | First ImpressionsNothing needed to improve. Both dudes that helped me were fantastic. Please give them a raise or at least let them know that they're both amazing. I forgot their names. I'm sorry. Thank you though!
Jennifer R.Dawn and her team were great and provided excellent service but I could tell they are understaffed.
Kathy O.Keith is a great guy & had me laughing! This is really the only Uhaul location we use for 2 reasons. 1) We live close by, 2) the employees in this store are always awesome & the equipment is well cared for! I used a different location once & it was awful. So please keep the employees at the 19th Ave & Bell Rd location happy! They deserve to be recognized!
Aaron C.I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!
Tyrone T. | First ImpressionsRedirecting calls meant for the local office to the q-800 o # sucks. I tried several times over 24hr period only to get put on hold for an extended time. Yo
benson M.Take the dolly and blankets off the truck. We rented the truck and they took up tie down space we needed...I felt they were a useless "up sale" trick...pissed me off. Your staff was awesome..10+
RONALD W.I enjoy the employees there they are very efficient at what they do
Jeffrey E.Since we are already in the system, and no other customers were there, checking shouldn't take ten minutes.
Robert C.Staff in the office was amazing, went out of their way to be helpful even at the close of day.
Tamra D. | Overall ExperienceThey needed a bit more help when I was there, but the staff was friendly
BETH H.Fast, courteous, and professional service. Trailer delivered and preformed as expected.
Charles S.The Staff was very helpful and professional and courteous
Charles C.They stayed late to make sure we had access.
Tamra D. | First ImpressionsThe staff was friendly and helpful.
Ashley r. | Overall ExperienceGreat fast service......
Fabian G. | Overall ExperienceKeith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.
dorothy e. | Overall ExperienceGreat staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Gracias.
Ali G. | Overall ExperienceKeith and his staff were terrific, they were always helpful when needed. Would highly recommend them
Marc S. | Overall ExperienceExcellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done
Luis K. | Overall ExperienceGreat facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne
yvonne M. | Overall ExperienceKeith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!
James p. | Overall ExperienceKeith and crew are excellent
David H. | First ImpressionsKevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance
Marc S. | First ImpressionsServed our needs well!
kory O. | Overall ExperienceKeith Smith was very helpful. He provided great customer service and made my experience pleasant.
Tatiana W. | First ImpressionsIt was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.
Julio V. | Overall ExperienceUhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.
Paulette R. | Overall ExperienceVagrants were wandering around inside storage facility
Gary H. | Overall Experienceat this location the staff went beyond and above
Marilyn l. | Overall ExperienceEasiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!
Julio V. | First ImpressionsUhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.
Paulette R. | First ImpressionsThe owner is awesome at this location.
Jonathan C. | Overall ExperienceGreat job! Excellent staff, thank you so much!
Sean R. | Overall ExperienceThe lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.
Albert C. | Overall ExperienceYou should have units to rent by week. Some times in life. We only need a short amount of time.
Laurie G. | Overall ExperienceI made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.
marian t. | First ImpressionsGreat customer service from everyone.
lee f. | Overall ExperienceThank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria
Manny A. | Overall ExperienceThe young fellow who waited on me was excellent.
lee f. | First ImpressionsThe 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.
Thomas B. | Overall ExperienceEveryone was courteous and helpful during the whole transaction .
Leonard C. | Overall ExperienceKeith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful
jeff j. | Overall ExperienceKeith is very patient. Thank you for that.
Carolyn M. | First ImpressionsThe office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.
elyse s. | Overall ExperienceDesk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.
russell k. | Overall ExperienceGreat facility!!!
Steven M. | Overall ExperienceThe staff and facility were superior in every aspect. They have my highest recommendation.
Solange S. | Overall ExperienceOut a Low price. Its a some expensive a price rent.
Gabriel V. | Overall ExperienceKeith was extremely nice and Angela was an amazing help.
Loren D. | First ImpressionsNine
joel n. | Overall ExperienceI could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!
Manuel A. | Overall ExperienceWhen checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.
Hunter B. | Overall ExperienceA really good costumer service!
Angelaica M. | Overall ExperienceBrian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone
WALID Q. | Overall ExperienceVery unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,
anthony g. | Overall ExperienceThe general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.
Jeannie V. | Overall Experienceunable to open final invoice sent
Donald D. | Overall ExperienceNo comment.
Renee R. | Overall ExperienceMy account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped
Deborah d. | Overall ExperienceThe staff was always friendly and helpful. Special thanks to Brian for excellent customer service.
JUDY M. | Overall Experience