Make sure to have an adequate number of vehicles available. The one I reserved was not available due to maintenance. Had to take a larger one which was more than I needed, but did the job.David G.
Customer Reviews for U-Haul Moving & Storage at 19th & Bell
Phoenix, AZ 85023
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Need to hire additional employees. Not enough people were working so it took forever to pick up my reservation. Long line. The guy was nice and strapped the car up and put his best foot forward while helping so that was appreciated.Nichole H.
Nothing, they are great!James O.
Location was not open during their posted hours but one of the employees made sure my rental would be checked in when it was open. Seemed to be a clean well supplied location.Lawrence K.
Was in and out in 10 minutes. Excellent service.Richard M.
Let them no just get an extra day heck 4 days it would be cheaperAziz M.
El cliente no dejó un comentario.Jennifer M.
Nothing. Dawn was great!MYLES S.
The representatives of the company were very friendly and personable. Even though this location seemed over worked and under staffed, the employees were extremely helpful and made the process very easy and enjoyable. I wish I could remember their names because they made the experience worth while.JEREMIAH M.
I ordered a dolly but the dolly was not in the truck I ordered a 26 foot truck but they could not find the keys and had to get a 20 foot truck and make two trips. So no I'm not satisfied or happy I always use U-Haul but now I think I'm gonna have to go with your competitors in the future. I'd like to see the refund of the dolly since there wasn't one in there.TONY P.
Service picking up the rental was great, drop off wasn't so great... will need another truck to finish our move, definitely coming back to this location.Steven W.
I've been here few times. Always over an hour wait and long lines. They couldn't find keys to the truck. Short handed. Nice people but I needed service. There are several ways to make the system better. Maybe walkie talkies would help as our gal was running in and outside the whole time. Employees were over stressed. It was suggested I go to another larger location. Which I did request truck from another location but Uhaul online moved my pickup store.Sheila H.
El cliente no dejó un comentario.Manuel E.
Great peopleKenneth B.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Glenn M.
It took me over an hour to pickup my truck and there were only 3 people in front of meRandall H.
El cliente no dejó un comentario.Matthew M. | First Impressions
You guys are trying to double charge me for the truck I rented go wtffabian D.
El cliente no dejó un comentario.Rebekah S.
El cliente no dejó un comentario.Marisela D.
El cliente no dejó un comentario.William K.
Fast easy and reliableEric L.
Super helpful. Staff went above and beyond.troy M.
El cliente no dejó un comentario.james Z.
Dawn was incredible! Above and beyond customer serviceRandi N.
El cliente no dejó un comentario.Martin U.
El cliente no dejó un comentario.Alexia M.
From day one all the staff were courteous and professional the general manager was awesomeMartin U. | Overall Experience
Way under staffed. One employee told me that my exhaust â€œstinksâ€ and to shut off my engine. It was 110Â° that day.Buster H.
El cliente no dejó un comentario.Dawnyel D.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Jacob L.
Tried to reserve at a location near Tatum and Bell was switched to area near Bell & I-10. Trailer had loud squeak all the way.Robert D.
El cliente no dejó un comentario.Hannah N.
Your staff is very courteous and helpful and nice thank you for the truck thank you for being niceCathy F.
El cliente no dejó un comentario.Nate G.
Keith is very nice and his customer service skills are amazing. Great serviceMatthew O.
El cliente no dejó un comentario.Brett C.
El cliente no dejó un comentario.kyle M.
The manager and her staff were very attentive!Anthony B.
El cliente no dejó un comentario.ethel M.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.REHAD A.
El cliente no dejó un comentario.Ronald D.
I had to return twice and was told the incorrect information both times. Tried calling and calls were routed to a call center. Asked to talk to a manager and left after waiting over an hour because he was too busy.Alyssa A.
El cliente no dejó un comentario.Martino O.
No improvements needed. You have a great, friendly team at this location. Great folks and gear. Keep it going!Bill M.
Bring back customer service. These people couldn't care less if you are a return customer or not. They want to get paid for showing up and that is all they do. I can not believe U-Haul keep these living bags of human excrement employeed with their company. I thought U-Haul was trying to be the king of the self move business and not the slumlords. I will tell everyone I know how terrible this experience was and how no one helped me resolve the issues created by U-Haul and no one offered any kind of compensation for the extra stress and hassle created by the garbage employees. Thanks for nothing!Jeffery K.
Better focus on the customer during the transaction.Robert F.
They have always been helpful even when they are short staffed held it together so again Thank you to the big guy who works there. Susan BradleySusan B.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.Genesis F.
Everyone there works hard but they need more help. Still will continue to go there because the guys in the office are super courteous and have a lot of patience .MARGARET A.
All the staff I interacted with was very friendly and helpful, including, I believe, the owner who helped me at the counter. The van I rented was immaculate and returning was almost too easy.Jeremy M.
El cliente no dejó un comentario.Roxanne S.
El cliente no dejó un comentario.julian M.
El cliente no dejó un comentario.joe S.
El cliente no dejó un comentario.Robert D.
First off, the trailer plug did not function properly. So my trailer brake lights wouldn't work. I was told this was my responsibility to check, but not sure how I check this without my trailer with me. Secondly I returned the truck on the tuesday, I told them the trailer plug wasn't working. I then got a call on friday asking if I was going to return the truck .They lost the truck on their own property and never checked it in. When it got all figured out I asked that the manager give me a call. I never got a call. I've rented two trucks from uhaul in my life. I won't rent a third.elton H.
El cliente no dejó un comentario.Audu S.
El cliente no dejó un comentario.Samuel D.
All was goodDan O.
I rented a 10' truck on Monday the 23rd... I opted to be "self insured". There was a small dent on the front of the truck. I went right back and asked the man who rented me the truck to Please come outside and witness it before I drove off. He sat down and told me it wasn't his job. I asked again with a Please and he told me to ask someone else. I said I came back inside because I didn't see anyone else. Then he said to email a photo to the corporate office. I don't use a smart phone. He still refused to get out of the chair..... I've never seen anyone go through so much effort to avoid 30 seconds worth of work while they're already doing nothing. I walked outside and saw the Manager, told her what happened and said I can't believe he's too lazy to come outside for 30 seconds. She told me that was inappropriate and I agreed. She meant me not him. She told me the word "lazy" was also offensive and not to use it. I'm 53 and don't need someone half my age teaching me etiquette... I said again he's getting paid, I'm the only customer here and he refused to get out of the chair. I call that lazy. She told me NOT to use that word... I said one more time I think he's lazy but at least he's got a job. She flew off the handle and tried to bait me into conflict. I figured out later that if I lost my "cool" she could cancel my contract and even call the Police. All this caught me off guard but it's quite obvious she's done this before... My 85 year old Mom and I looked at each other, shrugged our shoulders and left. I still can't figure out how I was able to illicit such an negative reaction from these 2 employees but I did. One went out his way to be lazy and the other was confrontational... I don't get it, but I'll never use Uhaul again... as GOD is my witness. If Dawn the wanabe manager and her lazy side kick Tyrone want to operate your business in that way, that's your problem, not mine.DAVID D.
El cliente no dejó un comentario.Tim T.
Have equipment available that was originally reserved.Chivonne S.
El cliente no dejó un comentario.Charles S.
The lady the setup the trailer was amazing and very friendly. Great customer service even when busy.Pedro E.
There was a line of customers when I arrived to pick up the truck, which is fine. However, the time it took to process each customer was painfully slow. The Medium moving boxes I paid for were not loaded into the truck and I had to come back for them. The left front tire was low (enough to trigger the warning on the dash) and I had to come back and wait in line for another 25m for a tech to put air in it. I lost an hour and half of my paid movers time just driving back and forth to U-Haul and waiting in line.Todd M.
Staff were friendly, nice, and receptive to our needs! Fantastic service!Hattie C.
El cliente no dejó un comentario.Michael R.
I drove from Arizona to California in 95 degree heat with no air conditioner inside the truck. This was the worse experience of my life. When I called the Arizona office to complain I was told by whoever answered the phone that I had to wait over 2 hours for the manager to call me back...I'm still waiting for that call. This was the worse experience of my life.edmonia B.
All employees were very friendly and accommodating. I would recommend this location to anyone. Amazing service.Benjamin L.
El cliente no dejó un comentario.JPHN L.
Dawn is the Best! 😁STEVEN R.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.Keith M.
Just seemed like everybody was overwhelmed.from minute I walked in. Better customer service demanded . And I over paid for 1hour . They didn't have the truck I reserved online . Gave me a 15 thinking I was gonna get charged for.the same price 19.99 I was told . Anyways keep it . Won't be back ..... BETTER CUSTOMER SERVICE DEMANDED FOR NEXT PERSON ... I WONT BE BACKMICHAEL H.
Great check in and out .Robert O.
Above and beyond costumer service in Phoenix AZ. Thanks againRyan H.
El cliente no dejó un comentario.John S.
The wiring was not acting right at all. I would turn the car off and park it and the trailer lights will still be on.Lukaea T.
El cliente no dejó un comentario.Shayne R.
The location is understaffed. i waited 1.5 hours with 6 people ahead of me to pick up a trailer I reserved on line. the staff was apologetic but that was a long time to stand waiting. when i early returned the website froze on the check-in at the page to show the clean trailer. i was lucky that the alarm had gone off and the manager was able to check it in with her phone.david B.
El cliente no dejó un comentario.Samuel R.
El cliente no dejó un comentario.Jeremy W.
El cliente no dejó un comentario.Alfonso U.
El cliente no dejó un comentario.maria A.
El cliente no dejó un comentario.JOHN B.
Improve the front counter process. Poorly trained employees wandered around with total disregard for long wait timeschristopher L.
El cliente no dejó un comentario.Christopher T.
Courteous and friendly service, thanks.Jonathan W.
El cliente no dejó un comentario.Terry D.
El cliente no dejó un comentario.DIANA B.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.Michelle B.
Extraordinario servicio al clienteChad J.
Nothing - the employees here seemed to love their job. They were really hustling and very helpful and friendly!kelly S.
El cliente no dejó un comentario.Raul M.
I had a trailer reserved for the day on line 2 weeks before my pick up date. I was called at 1 pm on my pick up date to confirm the I was coming by and they change the location for pick up. I show up at 3 pm (2 hours later at the NEW location) and was told they did not have a trailer for me??? They then start looking for one and find it 30 minutes away!! The now new location (second one) has the trailer and says I MUST return it to them or face a $40 drop off fee. NONE of the U-Haul employees could give a crap about the lack of service they provided. They were VERY interested in the cookies on the desk and how soon they were to get off work. Go to Ryder at least they are pros.Frank V.
El cliente no dejó un comentario.Christine P. | First Impressions
El cliente no dejó un comentario.DAVID C. | Overall Experience
Always a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.Marcus H. | Overall Experience
El cliente no dejó un comentario.STEPHANIE M. | Overall Experience
El cliente no dejó un comentario.CODY M. | Overall Experience
Dawn was super nice & accommodating!liberty p. | Overall Experience
El cliente no dejó un comentario.Don S. | Online Move In
Saved meRichard P. | First Impressions
El cliente no dejó un comentario.HOWARD C. | First Impressions
El cliente no dejó un comentario.Elaisha S. | Overall Experience
El cliente no dejó un comentario.Terry R. | Overall Experience
El cliente no dejó un comentario.liberty p. | First Impressions
Dawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!Taylor R. | Overall Experience
Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.Bryce B. | First Impressions
El cliente no dejó un comentario.betheny f. | First Impressions
The woman who helped me check in and rent the truck was EXCELLENT!!!Aaron C. | Online Move In
Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.MICHAEL B. | First Impressions
El cliente no dejó un comentario.sandra c. | Overall Experience
El cliente no dejó un comentario.Mathieu M. | Overall Experience
El cliente no dejó un comentario.Tyrone T. | Overall Experience
El cliente no dejó un comentario.Tatiana W. | Overall Experience
I was in and out. The staff there was amazing!ANNA C. | Overall Experience
El cliente no dejó un comentario.JODY C. | Overall Experience
Keep up the good workDeborah S. | Online Move In
Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.DOLORES H. | Overall Experience
Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the dayFrances S. | First Impressions
Great costumer service at its best!larry f. | First Impressions
El cliente no dejó un comentario.Kevin G. | Online Move In
I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!Tyrone T. | First Impressions
Staff in the office was amazing, went out of their way to be helpful even at the close of day.Tamra D. | Overall Experience
They stayed late to make sure we had access.Tamra D. | First Impressions
El cliente no dejó un comentario.Belinda W. | Overall Experience
El cliente no dejó un comentario.RICHARD B. | First Impressions
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
The staff was friendly and helpful.Ashley r. | Overall Experience
Great fast service......Fabian G. | Overall Experience
El cliente no dejó un comentario.Jennifer S. | Online Move In
Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.dorothy e. | Overall Experience
El cliente no dejó un comentario.Stephanie K. | First Impressions
Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Gracias.Ali G. | Overall Experience
Keith and his staff were terrific, they were always helpful when needed. Would highly recommend themMarc S. | Overall Experience
El cliente no dejó un comentario.wanda a. | Overall Experience
El cliente no dejó un comentario.Robert E. | Online Move In
Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well doneLuis K. | Overall Experience
Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonneyvonne M. | Overall Experience
Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!James p. | Overall Experience
Keith and crew are excellentDavid H. | First Impressions
Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distanceMarc S. | First Impressions
El cliente no dejó un comentario.daniel P. | Overall Experience
Served our needs well!kory O. | Overall Experience
Keith Smith was very helpful. He provided great customer service and made my experience pleasant.Tatiana W. | First Impressions
It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.Julio V. | Overall Experience
Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.Paulette R. | Overall Experience
Vagrants were wandering around inside storage facilityGary H. | Overall Experience
at this location the staff went beyond and aboveMarilyn l. | Overall Experience
Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!Julio V. | First Impressions
Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.Paulette R. | First Impressions
The owner is awesome at this location.Jonathan C. | Overall Experience
Great job! Excellent staff, thank you so much!Sean R. | Overall Experience
The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.Albert C. | Overall Experience
You should have units to rent by week. Some times in life. We only need a short amount of time.Laurie G. | Overall Experience
I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.marian t. | First Impressions
Great customer service from everyone.lee f. | Overall Experience
Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny AlegriaANNA B. | Overall Experience
The young fellow who waited on me was excellent.lee f. | First Impressions
The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.Thomas B. | Overall Experience
Everyone was courteous and helpful during the whole transaction .Leonard C. | Overall Experience
Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpfuljeff j. | Overall Experience
Keith is very patient. Thank you for that.Carolyn M. | First Impressions
The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.elyse s. | Overall Experience
Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.russell k. | Overall Experience
Great facility!!!Steven M. | Overall Experience
The staff and facility were superior in every aspect. They have my highest recommendation.Solange S. | Overall Experience
Out a Low price. Its a some expensive a price rent.Gabriel V. | Overall Experience
Keith was extremely nice and Angela was an amazing help.Loren D. | First Impressions
Ninejoel n. | Overall Experience
I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!Manuel A. | Overall Experience
When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.Hunter B. | Overall Experience
A really good costumer service!Angelaica M. | Overall Experience
Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyoneWALID Q. | Overall Experience
Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,anthony g. | Overall Experience
The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.Jeannie V. | Overall Experience
unable to open final invoice sentDonald D. | Overall Experience
No comment.Renee R. | Overall Experience
My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helpedDeborah d. | Overall Experience
The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.JUDY M. | Overall Experience
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