Comentarios de los clientes para U-Haul Moving & Storage at 19th & Bell

Waited forever to get my rental, lady behind the counter only person to answer the phone get tied up entering phone contracts reservations while people stand in line and stand and stand. One person walked out. When I returned the rental it was worse. Counter person was very effecient and fast, just a one lasdy show when they need others trained to jump in when customers are lined out the door.

The staff was friendly and helpful.

The company needs more helpers as it was a little backed up, other than that everything was great, things moved right along and they had everything we needed. Thank you so much.

From placing order, editing my order, pick up, and return, everything was made simple and easy. Truck was clean and well maintained. One of the visors was loose but was not an issue, and upon return office staff had the part waiting to put it in.

I have rented about 5 times from this location. The last experience was perfect but other times not so great. I am not impressed with the management/ owner when I deal with them. I prefer just dealing with the employees .

It was just dusty inside in the van. My clean expectations are high though, especially during COVID. The windshield was dirty. I would think a sanitize wipe down and window clean would be in order before handing out a truck

Kevin and his team were top notch! We had interactions with him, Dawn and Taylor (she doesn't even work at this location but was there to pick something up when we were doing the mobile pick up and she helped us tremendously) - and they were all super helpful and extremely pleasant and fun people. We can't say enough great things about our experience with this UHaul location!

THE vehicle was ready when we arrived and the check in and return went very smooth.

Not the employees fault but door to the back of the UHaul kept getting stuck and was unable to open. Check out process online was a nightmare. WiFi connection was not good and then couldn't open the back to take pictures. Wasted about 45 minutes.

The sale associate that assisted me over the counter was very rude and unprofessional. He was condescending the whole time.

Before I begin I just want to say that the things I'm going to bring out are not at all directed towards the staff at the location but it's more directed towards those who manufacture your products and the convenience of your apps Etc. On or about November 3rd 2020 I went to return your truck using your 24-hour service your service does not work I scanned your barcode I talked to one of your reps at your 1-800 number who was rude and didn't really want to help me trying to get off the phone therefore I was unable to return your truck properly. Number two your boxes suck I've never in my life experienced the experience I had with your boxes I mean I literally broke several items because your boxes fell apart....... literally came unattached from the seam....I mean garbage absolute garbage you need to fix that and I want a refund too...I spent quite a bit of money with you over this weekend and I don't appreciate the boxes tearing up as I'm trying to move them. Which is another reason why I was late returning the truck...only to be greeted with opposition ie your spp not working.

The guy had difficulty with the app but that was an electronic thing. The rep that assisted me was nice, helpful and on the ball! big kudos.

They indicated in my contract that the gas was at 1/2 full, when I got the truck and looked it was a little above the 1/4 level. So I had to put gas up to 1/2 full so I don't get charged $30 plus gas. Also I was charged $5.00 for 6 Furniture Pads, which they did NOT put in the truck.

Keith was a great guy to work with.

Agent was very helpful

The manager on site was wonderful and was very well mattered. He acknowledged my presence and was very apologetic for having me wait. He was also on the phone with someone who was rude to him and he was very polite and professional. He had stellar customer service and was the best I've ever experienced. He was very pleasant and kind to everyone and acknowledged them all. I would most definitely recommend this location.

A good experience overall

Dawn and Keith are both absolutely amazing!

Very useful thank you so much......A+++++

I did the online check in but went into store because I arrived a little earlier. The employee seemed unsure of what to do and the manager had to help him they the process. I also ordered an addition dolly and it was not in the truck and got charged for it as well as a furniture dolly which I didn't order or was it inside the truck. Overall the experience was good.

Awesome amazing people that work at that store

Make sure lights work before customer pick up on trailers. Waited 45 minutes while the repair to the trailer lights was fixed. Overall, associate was pleasant and considerate. Would recommend location.

U-Haul associate Dawn R. was very professional and courteous and made the rental experience stress free.

Customer service was great. Efficient and timely

Keith Smith was very nice, thank you four such great customer service!

All staff was remarkable

I will never rent from uhaul again I have been renting from there for months now. Spend ton of money for them to be petty over an hour late. Even though I called and let them know. So they can enjoy the last 550.00 I will ever spend with them. And i rrent 2-3 a month. Guess my money wasn't needed.

keith, the owner, is a stand up guy. i dont mind having to deal with him when i rent from this location.

Great fast service......

The cheapest way to move .Great customer service!

Hire more help busy busy place especially Saturday when trucks are lined up in return. Hire more help dint lose your business!

The associate was helpful but didn't document that the gas tank wasn't full. I even joked with him when we went over the contract that I wouldn't return it with a full tank if the tank wasn't full. He clarified, the vehicle would have 7/8ths of a tank. We walked out to the vehicle and it was lower... he said don't worry just bring it back 3/4 full. Well, I only drove from Phx to Tempe, so I was at 3/4. I dropped it off at the next U-Haul location with 3/4, as he said I should, and I was charged $16 and some change. Clearly, he didn't put a note in the system of our discussion. I was too tired after the move to care and call U-Haul, but I'm a bit disappointed.

Keith has been great. His service professionalism and customer service is excellent. Dawn is the same. I enjoy working with both of them. I'm sorry we're moving away from this ares and hoping to find as wonderful a customer centered team in Utah as I have found at this store.

Would do something about the 30 min wait on hold when you call in . Made 3 attempts at 30 plus mins each never got to talk to anybody was very frustrated with the phone calls . Had to make the reservation online which I hate doing because of security reasons

Everything was perfect staff was awesome. Thank you again

Free hot dogs and soda is about the only thing you can do to bump up the great service at this location!

Very painful mobile pickup. GUI is not smooth and mobile pickup took almost 40 minutes to complete. Make easier and prompt than painfu.

Was not happy with what I was charged for a one way truck for 5days and didn't have it for 3days wasn't the truck I reserved and I was doing all this for a hospitalized veteran and was now discounts for veterans was disappointed in this.

The manager was very nice and happy to help me .

Asked for downstairs storage at destination and was given upstairs. Was never told about insurance, forced to by your lock.

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

Wish pick up was as easy as the drop off. This was a polar experience.

Keith the owner was very pleasant to deal with. My kids were acting like wild heathens and I was happy with the fact no one made me feel like the crazy lady that yells. The van was clean and handy!

Keith and staff were very friendly and polite.

I took at least 4 trips to this location this week and EVERY single time I went, all employees had great customer service. Very polite and respectful beyond expectations. They definitely made a positive difference in my stressful experience and I can't thank them enough.

Everything was great.

Keith Smith was a huge help and very pleasant to deal with especially because that day the store was understaffed. As my mom would say “he has the patience of Jōb!”

Excellent service!

Nothing I rent from this location all the time if you could for repeate customers some kind of sign and go instead of waiting and waiting and filling out same forms over and over I know where in this together but it would be nice

Your doing an amazing job

I was there for 5 minutes before I could Find an employee then they helped a person who arrived after I did first then they asked me for info that uhaul never asked before then the computer crashed so what should have been a quick puck up took a long time evey time I use this location the procedure is different and when I point it out they tell me I am wrong they gave some good employees but the managers are not very goid

Great location loved the diversity and good customer service

Have been a U-haul customer for years, but this is the last time I'll rent from them. I reserved my truck over a week in advance and U-haul called me the night before my move to tell me that there were no trucks available! THE NIGHT BEFORE MY MOVE! I now had to scramble to find another truck. U-haul front line people were great, but whoever decides to overbook or are just incompetent, need to be let go. District managers? Asked to speak to a supervisor and was told they would call me back. I'm still waiting Jade.

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Thank you.

N/a

Have used uhaul for many years for trucks and trailers. Until recently when you called uhaul you would consistently get a man who made it clear by his attitude that he had a lot of things he would rather be doing than talking to you. I have rented a truck from this location twice in the last month and dealt with a woman who was pleasant, patient, and very helpful (Dawn). This is my new favorite uhaul location now. Don Crockett.

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

The Manager Lady was superb; I believe her name is Dawn. What a pleasure to do business with

Keith was a great help. All of the staff was very nice and pleasant. Everyone seemed to enjoy being at work. Thank you all for your service.

Took over an hour to get the keys from lock box. Unable to scan bar code. After hours customer service is a joke on phone over an hour and no response. Not the only customer with the same issue.

Prohibit smoking in vehicles

Very nice experience renting. Friendly, knowledgeable staff, quick and easy to complete the transaction both checking out and returning the equipment. Thanks!

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

Keith and crew are excellent

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Served our needs well!

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Uhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.

Vagrants were wandering around inside storage facility

at this location the staff went beyond and above

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.

The owner is awesome at this location.

Great job! Excellent staff, thank you so much!

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

You should have units to rent by week. Some times in life. We only need a short amount of time.

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

Great customer service from everyone.

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

The young fellow who waited on me was excellent.

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Everyone was courteous and helpful during the whole transaction .

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

Keith is very patient. Thank you for that.

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

Great facility!!!

The staff and facility were superior in every aspect. They have my highest recommendation.

Out a Low price. Its a some expensive a price rent.

Keith was extremely nice and Angela was an amazing help.

Nine

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

A really good costumer service!

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

unable to open final invoice sent

No comment.

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.