Comentarios de los clientes para U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul du Centre-Ville de Montréal Cité 2000 - entreposage

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

MATTHEW T.
Clasificación:

El cliente no dejó un comentario.

FRANCOIS C.
Clasificación:

Equipement was clean. But the tires were worn out. Absolutely no grip on snow... I lost a lot of time and gas because of that. Otherwise it was my first time with Uhaul and I liked the experience. Good service overall!

JONATHAN W.
Clasificación:

Hello, 1. There was nothing in the vehicle to indicate that the vehicle had been sanitized during Covid; 2. There was no walk around with the agent to show the previous damage history of the vehicle which included a dinged front bumper and knob missing from the driver side window handle; 3. No snow brush and it's winter!; 4. No 4 wheel dolly available to move a mattress; 5. The vehicle I was provided had an odometer in miles vs. kms yet I was quoted in kms @ $0.69 and asked to estimate in kms. The conversion rate resulted in me paying $0.15 more for the overall rental at $1.11 per mile instead of the total mileage driven converted to kms at $0.69 which is arbitrage in favour of U-Haul; 6. The vehicle defaulted to tow mode after each start! These need improved upon for the next customer, which should, but may necessarily, be me unless you win me back! Regards, Jonathan

KRIS DARREN D.
Clasificación:

El cliente no dejó un comentario.

Daniel D.
Clasificación:

The car had no winter tire and it was snowing and difficult to drive. I was asked to leave the car parked in the parking lot and someone lost its keys and i still havent received the refund from the extra kilometres.

Peyman K.
Clasificación:

Cleaning and maintenance of the cargo.

MAXIME B.
Clasificación:

El cliente no dejó un comentario.

STEPHANE G.
Clasificación:

Le personnel est très gentil. Continuer votre beau travail.

ATHENAIS ANGELE A.
Clasificación:

Well I guess it was an accident, but I was given a truck which would stop randomly meaning that I could push the accelerator pedal as much as I wanted, but it would not actually move the truck forward. The acceleration pedal would feels like not pushing any mechanism, kind of like when the truck is turned off. We had several moments throughout the move, getting into situations, where the truck would do that in the middle of traffic, and I was forced to turn off the truck real quick and then turn it back on. At first we thought it's wasn't that concerning, as some cars have that problem as well sometimes while waiting at the traffic light, but our truck wouldn't be just malfunctioning when stopping, but while driving. The truck was also, very dirty compared the the pictures given, and had a scratch on the right side that wasn't recorded.

Guillaume M.
Clasificación:

Mulitiple problem with my bill. Had to call over 4 times and even show up again to get it fix, and yet i'm still waiting for the final refund after 15 days. I will NEVER rent again from this location even if it is the closest from my home. Extremely deceived by the poor service of this location.

MARTIN F.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

Le pare-brise intérieur était sale et nuisait à la conduite.

TREVOR ROBERT D.
Clasificación:

You should have half day rental prices.

FRANCOIS C.
Clasificación:

J'ai parlé avec cinq personnes pour la location d'une fourgonnette pour aller au Saguenay et j'ai eu cinq prix différents. Sérieusement, ce n'est vraiment professionnel ni responsable envers la clientèle. J'aimerais bien que vous écoutiez les enregistrements d'appel pour voir la pauvreté du service à la clientèle.

GAEL F.
Clasificación:

El cliente no dejó un comentario.

MAUDE A.
Clasificación:

El cliente no dejó un comentario.

Milen Ivanov M.
Clasificación:

The automatic check-in and leaving the truck did not work. Check-in - when following the prompts and logging in to my account in the website, "pick up" was not showing up. I had to get the truck from the counter instead. Returning: the website prompted me to localise my phone, but it couldn't do it. So I didn't complete the return, couldn't submit photos of the clean interior, fuel level etc.

BRUNO D.
Clasificación:

Le camion était propre et bien nettoyé mais les freins étaient usés et aurait pu être changé.

XX R.
Clasificación:

El cliente no dejó un comentario.

Richard P.
Clasificación:

El cliente no dejó un comentario.

ARIANE B.
Clasificación:

El cliente no dejó un comentario.

François O.
Clasificación:

The experience was great but the inside of the van was not clean. The seat had a bunch of feathers on it and there was some coins and sunglasses on the dash. I wonder if it has been cleaned between rentals. I would be okay with it in a normal time but I think it's better to be more careful because of Covid.

LOUIS P.
Clasificación:

El cliente no dejó un comentario.

Geoffrey C.
Clasificación:

El cliente no dejó un comentario.

STEPHANE C.
Clasificación:

Même pas en français sa fait dur question le service en personne aussi ont est au Québec ici

Paula Michelle C.
Clasificación:

El cliente no dejó un comentario.

VALERIAN K.
Clasificación:

El cliente no dejó un comentario.

sophie c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

m'hammed B.
Clasificación:

Nice experience

Ryan F.
Clasificación:

Lift gate was completely frozen shut and de-icing delayed my trip by 1 day and took 4 hours of time. Staf recommended an incorrect lock that didn't fit my truck.

Jean L.
Clasificación:

El cliente no dejó un comentario.

Andrew P.
Clasificación:

Was charged extra because they put something in the truck I didn't request. Not to pleased about it, as I only had the truck for 3 hours. Everything else was great though.

Sarim R.
Clasificación:

Not charging extra fuel miles

Claude D.
Clasificación:

paiement d'essence malgré le signalement au personnel d'une erreur sur le contrat de location avant le départ de l'établissement !!

m'hammed B.
Clasificación:

For me everything was good, i dont have an idea for what would be applicable for you. Thank you.

CHRISTIAN C.
Clasificación:

Le service téléphonique à la clientèle est difficile parfois à rejoindre. Excellent service sur place.

Malich A.
Clasificación:

El cliente no dejó un comentario.

ZINSOU A.
Clasificación:

El cliente no dejó un comentario.

Nimish P.
Clasificación:

El cliente no dejó un comentario.

NELLY ROBERTE D.
Clasificación:

Mauvais service à la clientèle. Le personnel ne semblait pas en maîtrise du processus et ne nous a pas guider convenablement.

Miguel Angel G.
Clasificación:

Excellent service congratulations to all employees!

Eric G.
Clasificación:

I got the truck on 1/4 tank full of gas and I returned it on 1/4 tank of gas and they charged me to put $33 more gas plus a $30 fee for someone to pump the gas, and my original reservation was at a different location for 1pm yet by 2pm my truck was still not available, only got a truck around 3pm and then over charged for gas that was not needed, unprofessional, unorganized, and unsatisfactory

Randy H.
Clasificación:

El cliente no dejó un comentario.

Frédéric C.
Clasificación:

i would have needed a snow brush

CAROLINE S.
Clasificación:

El cliente no dejó un comentario.

LYSANDRE T.
Clasificación:

La file d'attente pour prendre le camion :)

ROBERT D.
Clasificación:

Your application for the return of the equipment SUCK big time! Excessively time consuming and did not recognize my localisation. So I loose half a hour for notting. Please scrap that thing. Robert Derval

Stephanie O.
Clasificación:

We received a surcharge with no details as to why

Gautier D.
Clasificación:

The van was so dirty I couldn't see through the mirrors. Hidden location fees such as items that I never bought and charging me 25$ of fuel for 9km

THIAGO ROCHA A.
Clasificación:

El cliente no dejó un comentario.

NICOLA O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marion H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Clint L.
Clasificación:

vehicle return process was not clear

ERNST C.
Clasificación:

El cliente no dejó un comentario.

Mathieu R.
Clasificación:

From a 20$ advertisement, there is no mileage included. Add gas, a potential 30$ protection plan that was extra hard to remove (do you know about bad patterns in UX ?), and for 2 days I'm at almost 100$ for the rental. Which could be ok if the truck itself was not SO cheap! What year is it seriously?

DANIEL T.
Clasificación:

We froze outside until 7:30 am when the doors opened.

LOUIS R.
Clasificación:

On m'a volé plus de 100$

JEAN-FRANCOIS C.
Clasificación:

El cliente no dejó un comentario.

Leila S. | Overall Experience |
Clasificación:

I had originally booked my storage with public storage and wish I never switched. Uhaul advertises a free month so I took it. I called to make sure that it was real, the uhaul employees assured me that it was and they saw my location that was booked for me when I put in my address. When I arrived onsite they charged me. Extremely shady business I can’t believe that’s legal. At this point what could I do? I canceled with my other storage and I was already there with all my stuff. I will now go out of my way to never use uhaul again.

SAMSON S.
Clasificación:

We were told we'd get a month free so we canceled our reservation with public storage. I called uhaul to confirm our free month, they reassured me. But upon arriving onsite this location told me that it was inapplicable and I had already canceled with public storage. Very bad business I will now go out of my way to never use uhaul again.

Stephanie Judith L.
Clasificación:

El cliente no dejó un comentario.

KEVEN S.
Clasificación:

There was no windshield fuel in the truck. The team didn't prepare the truck for my pick-up, i had to wait them to bring it from the backyard behind two other trucks. The didn't write de right amount of gaz of the truck. I feel that a client shouldn't have to wait for his truck when the reservation have been two days before and the truck should be ready to pick up with everything include.

EMILY J. | Overall Experience |
Clasificación:

I'm very sad to leave the Cite 2000! The staff have all always been wonderful, and it was the perfect place for my needs as a sculptor. Only left because we literally left town and moved across the country to Alberta! All the best to you and the whole staff.

MERIEM C.
Clasificación:

J'ai déjà fait les commentaires lors du "check in" avec photos à l'appui. Nous sommes en temps de Covid et en entrant dans le camion lors de la prise, il y avait de la nourriture sur le siège, des taches sur la porte, le sol était boueux et c'était plein de poils d'animaux dans la cabine. Aucun nettoyage n'avait été fait ! C'est inadmissible en temps normal, mais en temps de pandémie, encore pire. Le contrat papier ne reflétait pas l'entente avec la centrale, l'agente m'a dit que l'info à votre système était la bonne, j'ai fait ajusté à la main pour avoir une preuve et au final, le système me disait que je n'avais aucune réservation donc impossible de faire le retour après les heures, comme je l'ai fait hier. Le gros bordel donc du début à la fin !!!

Charly R.
Clasificación:

El cliente no dejó un comentario.

CLAUDIO V.
Clasificación:

Tres bon service je suis tres contant.

PIERRE B.
Clasificación:

El cliente no dejó un comentario.

Ugo G. | Overall Experience |
Clasificación:

The only day i need to get my stuffs from my lock, i was surprised by an extra padlock that didnt allow me to get in. I learned from the staff that my padlock is not allowed. Really ?????? If you guys want to force someone to use your proprietary padlock, please be clear about it, charge more, do weatherever, but never deny people from getting their own stuffs.

Matthew F. | Overall Experience |
Clasificación:

Would be great to provide wipes for carts during COVID as they are switching hands constantly!

Christopher F.
Clasificación:

The price was double what was quoted to me on the website, and Express check-out didn't work, so I had to wait 1h in line. Further, the return didn't work either, my phone wouldn't connect to the location, so I will have to pay an extra fee. The truck was fine, the service was very much subpar. I will likely not use U-Haul again.

KEVALKUMAR DAMAJ D.
Clasificación:

El cliente no dejó un comentario.

Roland Y. | Overall Experience |
Clasificación:

Karine went above and beyond to make sure I got the amount of storage I needed. All staff are always courteous and friendly.

Olivier G.
Clasificación:

El cliente no dejó un comentario.

Jacques B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerry D.
Clasificación:

El cliente no dejó un comentario.

Simon C.
Clasificación:

J'ai rarement vu un service aussi déplorable. La pauvre réceptionniste qui était nouvelle était toute seule .. ça a pris plus de 30 minutes pour 2 clients ... et ce n'est pas de sa faute car personne était là pour l'aider ... j'ai reçu la moitié des informations au Check In .. la porte du coffre du camion était mal fixé donc elle s'est ouverte sur l'autoroute... et au Check out je remet tout dans la boîte aux lettres sans avoir regarder quoi que ce soit ... du coup je me retrouve à payer 20$ de frais en plus .... c'est inacceptable

ERIC C.
Clasificación:

El cliente no dejó un comentario.

Roxane C.
Clasificación:

The app is slower than waiting inside. It took me more than 45min to get the car even if I've already completed everything in advance so I've paid for that time for nothing. ON top of which the app charged me in advance for an amount and at the end, the app send me a message telling me the price was suppose to be 30$ lower than that and I'v never been refunded. U-Haul stole approximately 50$ from me that day, I won't recommend it and I won't rent again there. The only thing positive, is the people who were working there that day, they were smiling and helping and I really appreciate their support.

Mithun R.
Clasificación:

I was wrongfully charged without using the truck. I couldn't locate the keys and the customer service was not helpful.

TIMOTHY H.
Clasificación:

I was not given clear instructions as to how to return the keys after hours. Either the employee explained it and I didn't hear it (perhaps due to misunderstandings when wearing a mask while talking) or the employee explained too quickly and I didn't hear it. When I arrived at the U-Haul location after it was closed, and in the pouring rain. I looked everywhere for someone on staff. I checked the contract and it said go on the website, which I did but it would not load properly or at all. I called the 1-800 number but was put on hold for far too long. I checked the uhaul.com/share but it wouldn't load all the way through, I couldn't even confirm my location. I ended up leaving the keys in the van and locking the doors. I called the next day, explained what had happened, and I was told I would be charged 30$ for "a lost key" as I didn't put it in the orange drop-box. I said I didn't know there was such a box and attempted to contact someone but to no avail. The employee said she explained this all to me and that I would be charged anyways. I pleaded that I didn't hear her say any of this, that there was no indication on the printed contract on where to return the keys, that the 1-800 number took too long, and the website would not load on my phone. I called later and she said the 30$ would be added to my bill. I said next time please indicate more clearly the after-hours procedure (like actually showing the client where the drop box is) and ensuring the client is fully aware of this. I also said this should be written on the printed contract (just in case the website doesn't work).I also said they should have spare keys for every vehicle. I liked the van, but am not pleased with the extra 30$ charged and am not sure I will rent from U-Haul again which I will have to do in a few months from now. I may go with another company. It is partly my fault for not hearing the employee correctly, but I would've appreciated instructions more clearly explained (and written down tailored to each location) regarding after hours return. Technology is not always reliable as you know. Sincerely, Tim

Mathieu G.
Clasificación:

1- Le français est LE langage officiel au Québec. 2-J'ai une surcharge parce que le service était beaucoup trop lent à fermer mon contrat. 3-L'enregistrement en ligne était inutile et pas sécurisant. Ils ont dû refaire le dossier en entier à la succursale. 4-Manque de personnel flagrant 5-Véhicule pas prêt malgré un enregistrement en ligne une semaine d'avance

VINCENT P. | First Impressions |
Clasificación:

Super friendly, helpful and dedicated staff.

Dion G.
Clasificación:

Easy and friendly.

STEPHANE B.
Clasificación:

Long waiting line. It took close to 45 minutes to get the cargo van that I had already booked in advance, because there was too few staff to process the clients coming in. The van had some dirty cardboards and other leftovers in it. Also, uHaul charges a 5$ fee for using a credit card, which they do not disclose beforehand. Only upon checking my credit card transactions did I notice the extra charge. It's a pretty shady business and should be exposed. If uHaul is so desperate for the extra 5$, just integrate into your other charges, so we know upfront what the final cost will be. To be honest, your prices are competitive, but now I am left with a negative impression, because of the pricing "strategy". On the bright side, plenty of vans in stock, which made a last minute booking possible, and a nearby gas station, which makes for easy fueling before return. This location is close to a metro station, which makes it more accessible to people without a car.

Brice A.
Clasificación:

The keys of the truck wasn't in key box, i was obliged to go to the store to have the keys. Your check out tool must be integrated in your mobile app because navigation on your website is difficult and have a lot of bugs

Anisa G.
Clasificación:

The interfacing on the UHaul app for 24hr pick up is NOT user friendly. It took me almost an hour to get it to work. If I didn't get help from a very kind Uhaul employee who just happened to be there after closing time, I would have been SOL. Thank you, Chris. UHaul, you need to work on your app.

Valtech C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sophie C.
Clasificación:

Provide an explanation or a guide to how start the car, it is not obvious!! Speak French, not everyone in Montreal speak English, your document should be in French

PATRICE F.
Clasificación:

El cliente no dejó un comentario.

Alexandre D.
Clasificación:

El cliente no dejó un comentario.

NIKHIL P.
Clasificación:

El cliente no dejó un comentario.

MARTIN C.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

Too few staff at the desk. I waited 30 minutes despite arriving at my scheduled pickup time. I frequently rent trailers and really wish there was a faster way to get going

Shannon M.
Clasificación:

Incorrectly allowed me to rent the truck at 7:30 and they didn't open until 9 I has to stand outside in the freezing cold without any help. The on call took forever ans acted like I was in the wrong Now I have my Bill and I have hidden fees on it that wasn't on the bill last time I rented the truck Terrible service terrible help I will never use your service again

HUBERT K.
Clasificación:

El cliente no dejó un comentario.

Manoj G.
Clasificación:

El cliente no dejó un comentario.

Mohammed Luqman Q.
Clasificación:

C'est normale

David M.
Clasificación:

La loi 101 vous oblige à communiquer en français a vos clients. Alors expliquez moi pourquoi l'ensemble des informations dans vos camions sont en anglais ??

JORDAN P.
Clasificación:

The truck was not throughly cleaned and smelt like cigarettes

Krista S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jean D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARC-ELIE T.
Clasificación:

Quick and efficient

Alexandra J.
Clasificación:

El cliente no dejó un comentario.

Aurel A.
Clasificación:

El cliente no dejó un comentario.

Anaïs K.
Clasificación:

If you can check-in in advance, i don't really understand why you need to wait (like 40 minutes) in the same line as the others who did not. i was expected a faster pickup. in the other case it let us know to come in advance. thank you

Colin M.
Clasificación:

En faisant en sorte que ce sondage soit en français!!!

YVES M.
Clasificación:

El cliente no dejó un comentario.

DO DUNG V.
Clasificación:

El cliente no dejó un comentario.

Pengyou W.
Clasificación:

It was a long waiting line for picking up.

Jay P.
Clasificación:

One thing I didn't like was my bill was generated for $39.86 but when I paid with card, my bank statement shows that they deducted $41.55. I didn't understand that difference. It is not big concern though.

Pascale C.
Clasificación:

El cliente no dejó un comentario.

Emmanuel H. | First Impressions |
Clasificación:

DEs charriot plus grand serait appréciable

Marie-Pier R.
Clasificación:

I did all the process online but when we arrived at the truck for pick up, someone else must of gotten the same code as our truck left the minute we found it in the lot. We then did the cue but he had a very small window in time to do our move so totally bumped the line and told the Uhaul employee, we did everything online and our truck is gone, help me please, so he took on my reservation even though it was crazy busy, took me in charge, found the truck, got it, it was very cleaned. Couldn't get out cause I was blocked my a cement road block and 2 other u-hauk trucks. Went back in and told him, I must get out now, he immediately found the other two keys and moved the trucks and off I went. the drive was smooth, finished our move within 3 hours, went back (a lot less busy than in the morning) and got my receipt online. It was very well managed for my situation. Thank you

Genevieve L.
Clasificación:

It's really complicated to use your web site. Pretty slow.

Pierre T. | First Impressions |
Clasificación:

Le quai de debarquement à l’interieur est particulièrement intéressant

Mario D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RICHARD D. | Overall Experience |
Clasificación:

très satisfait de la qualité des facilités d'entreposage et aussi du service courtois et efficace!

Pascal L. | Overall Experience |
Clasificación:

Ma carte d'accès n'a jamais fonctionné dans l'ascenseur, je devais toujours demander l'aide à la réception.

GABRIEL L. | Overall Experience |
Clasificación:

Le personnel est insuffisant et non professionnel. Peut être devriez vous ausser un peu les salaires.....Ils n'ont pas l'air heureux de travailler pour Uhaul. d'ailleur le roulement des employés semble tres élevé. Ils ne restent pas longtemps avec l'entreprise ont dirait.

Michel P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gina G. | Overall Experience |
Clasificación:

Merci!! Miriam es une belle personne 😁

Christopher N. | Overall Experience |
Clasificación:

I moved out on the 1st day of when my rent was due. I had to pay the entire amount for the month since there was no way to prorate the rent. It seems like a shady business practice to force me to pay for an entire month, when I used one day of the rental space,

RAMI D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Phil W. | First Impressions |
Clasificación:

Pablo was very helpful, friendly and professional, the terms of the rental were clearly explained. Great experience, fast and efficient. Thanks so much Pablo!

ALAIN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Martin H. | Overall Experience |
Clasificación:

Tout était parfait sauf les problèmes d’accès En début civid , ce faire refusez l’entrée a nos éffet personnel était interdit. Vous êtes un besoin essentiel pour beaucoup de vos locataire . Pour ne pas me faire refuser l’accès un autre Possible covid 2 j’ai opter pour un entreposage Ou on ne bloqueras pas l’acces . Merci

Sean Patrick W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRUNO B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

katia d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANDRE G. | Overall Experience |
Clasificación:

U-Haul Cite 2000 est toujours ma place de choix pour l'entreposage à Montréal. Ce n'est pas la première fois que j'utilisais cet entreposage et il est certain que je vais le réutiliser pour mes besoins d'entreposage futurs. Le personnel est toujours coopératif et le building est bien aménagé avec ses grands ascenseurs et le quai de chargement. Je l'ai recommandé à plusieurs reprises à des amis et je vais continuer de le faire. Merci pour tout.

Claude D. | First Impressions |
Clasificación:

Price is fair for a month storage.

Eric M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

YANICK V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RICHARD D. | First Impressions |
Clasificación:

Very satisfied with overall experience. Service was excellent, courteous and professional.

Ariane G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Claudie G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Philippe b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Yvon L. | First Impressions |
Clasificación:

Les. déménageurs embauchés pour transporter les biens du camion U-HAUL placé dans le débarcadère (PORTE 5) et recommandés par U HAUL n'ont pas fait un travail impeccable. Ils ont pris plus de temps que prévu et nous avons réalisé à la fin de ce déménagement que le loquet pour fermer un des deux entrepôts choisis ne fermait pas correctement. (N.B. Nous avions réservé les espaces 4002 et 4035). Selon l''employé de U HAUL MONTRÉAL qui est venu à notre demande constater les dégâts, cela n'avait pu être fait que très récemment. Cet employé qu'il faut féliciter a tenu à fixer temporairement le loquet pour que personne d'autre que nous ne puisse avoir accès à cet entrepôt. Quoi qu'il en soit, le superviseur des deux déménageurs joint par téléphone a assuré mon épouse Joëlle que nous n'aurions pas à payer plus que les deux heures convenues et qu'il verrait à régler cette question d'horaire avec les deux employés en question. Ajoutons que, de la part des employés de l'entrepôt lui-même, nous avons eu pour l'occasion un service impeccable. .

Beatrice R. | Overall Experience |
Clasificación:

I got an excellent service from the first call to get information to the last day. Karine Mirambeau and Pablo from the desk office in Montreal-Notre-Dame were very helpfull in person & on email, as it was so complicated to reach U-Haul office in Montreal on the phone from Europe. They have been particularly efficient to solve my extension during the confinement, as I couldn't come to do it. I would definitively use U-Haul storage on Notre-Dame in Montreal again, and recommend it! My only reserve in the overwhole expérience is about reaching the specific storage office by phone from abroad: I had to give up to do so, after 20 to 30 minutes waiting. In the end, I sent a friend of mine to solve the problem in person at the office, and pay the last extra month.

Annie O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

FILIPE D. | Overall Experience |
Clasificación:

Love the staff. Telephone communication is poor. Not easy at all to reach. Over all i would recommend.

pierre a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel Crosby M. | Overall Experience |
Clasificación:

Merci!!!

Hector L. | Overall Experience |
Clasificación:

Très bon service et très courtois

Cathy K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David B. | Overall Experience |
Clasificación:

The only concern I have with Uhaul is that on the last month I just used my storage facility for 3 days, but the person that works for you guys tell me that because of the policy of the company they don’t give me back the rest of the money for the days I didn’t used the storage. So basically because of the policy’s of the company I have to give my money for the days I didn’t used my storage.

Nathan L. | Overall Experience |
Clasificación:

There soul be a prorata refunding. It's a rip off to charge customers for the remainder of the month (or a crédit for further use of a storage facility). The rest was To my convenience.

Jean-Philippe R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Samuel G. | Overall Experience |
Clasificación:

The main point of my negative rate it's your policy of payment of an entire month when I use it only for two days (when you move out). You should give people a credit that they can use for the next Uhaul location. With that approach you will be sure to have this client back when he needs a location and you will give a better experience. Clients like to pay for a service/product. Hope this will help to improve your service!

Andree Belisle L. | Overall Experience |
Clasificación:

I would like to have a 24 hours access with a code if possible. But for the next time. I had to leave due to the covid19, cause we have no more contracts as musicians. Thank you!

Lucie C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marc-Antoine V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SANDRA D. | Overall Experience |
Clasificación:

The staff is unfriendly at most. There is a constant weird smell that got into all my things and I found dead bugs in my sofas and furniture. Don't apply to automatic payment, they will withdraw money even if they are not supposed to. And after there is no way to be refunded.

Amanda Dawn Arnold R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Johnatan L. | Online Move In |
Clasificación:

Thank you!

Simon D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Monik C. | Overall Experience |
Clasificación:

Some problems with the access code.

Amira A. | Overall Experience |
Clasificación:

Hi thanks the service very good and alwas clean and safety thanks every body working there have a good day

Karla G. | Online Move In |
Clasificación:

I had only received instructions in french through my email. I also wished the instructions (once I got the english version) had been slightly more clear, especially concerning the loading bay and the check in process. But employees were extremely helpful! I really appreciate that. Thank you!

yvon t. | Overall Experience |
Clasificación:

when i went to uhaul to retrieve the well stored, the dock for the trailers [low profile] bases was inaccessible, even if it is to mark maximum 30 minutes, using it at the reception tells me bluntly that it can do nothing. ......... she even answered c is customers like you who comes in storage and / or recover goods, hello an electric company who comes to repair something did not have to place his vehicle in this place, again less store a uhaul container at this location,

* FREEMAN I. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

frank d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kambusula m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mert H. | Overall Experience |
Clasificación:

There should be more security on the enterance door of the storages. Also, charging system is not efficient, there should be daily cahrging options as well.

Jean C. | Overall Experience |
Clasificación:

We really appreciate the cleaniest

Nathalie S. | Overall Experience |
Clasificación:

Convenient location

ERIC T. | First Impressions |
Clasificación:

Une fois que nous avions compris tout à été ok.

Andrea L. | Online Move In |
Clasificación:

I moved into a storage by renting my space myself online . Using their 24/7 service allows you to move into the facility when you want.Zero hassle. Congrats uhaul for thé thoughtful program.

Marc-andré C. | First Impressions |
Clasificación:

Le préposé était très accomodant de mes besoins, car il m’a offert de mettre de côté deux espaces quand je n’arrivais pas à obtenir le plus gros que j’ai réservé, mais qui ne se libérait pas.

MARIA T. | First Impressions |
Clasificación:

We always get great service when we come to either rent a truck or go to our storage unit

José Claudio B. | Overall Experience |
Clasificación:

I had a very nice experience having a place there

Raymond C. | First Impressions |
Clasificación:

Très propre avec un service excellent.

Patrick R. | First Impressions |
Clasificación:

Des employés polis et professionnels. Svp à l'avenir m'envoyer tous vos courriels en français merci

Jean-Philippe R. | First Impressions |
Clasificación:

Excellent service à la clientèle rapide et efficace. Entrepôt bien conçus et facile d’accès.

Alain P. | Overall Experience |
Clasificación:

Everythinqg was perfect except for the written communications such as the monthly statement that is not available in french. This is not acceptable.

natalie b. | Overall Experience |
Clasificación:

un merci tout particulier à Pablo et à l'équipe de soir :)

Hector L. | First Impressions |
Clasificación:

Hi U-Haul Team, I do really want to express my gratitude to the U-Haul 2000 Notre Dame est team, in particular to Karine and Diego for the excellent advice, service and support! Regards, Hector

Fatima A. | Overall Experience |
Clasificación:

Best service

philippe d. | Overall Experience |
Clasificación:

Very good service at very nice solution for me at a nice price. Thanks a lot!

natalie b. | First Impressions |
Clasificación:

j'aurais préféré remplir ce formulaire en français… :-/

natalie b. | Overall Experience |
Clasificación:

j'aurais préféré remplir ce formulaire en français… :-/

DIT-VA-DATA A. | First Impressions |
Clasificación:

No non-sense. It works.

Gabriel G. | Overall Experience |
Clasificación:

All team really nice! Clean and safe place!

Christian C. | Overall Experience |
Clasificación:

Good stuff :)

Cyrille T. | First Impressions |
Clasificación:

I have to rate you low because I has not able to get an access card (IT bug...). Nevertheless, Pablo at the front desk did his best to help me move in. Without his help, I would have rate you 0 star.

alexis l. | Overall Experience |
Clasificación:

Good

Vincent Marc Arthur V. | Overall Experience |
Clasificación:

Great service

Daniel B. | Overall Experience |
Clasificación:

Easy access and friendly staff

MARTIN I. | Overall Experience |
Clasificación:

everythings was perfect

martin d. | Overall Experience |
Clasificación:

I understand that I was late on my payment bit boy oh boy you don’t go easy on fees. Loved the place, but not cheap.

Gabrielle B. | First Impressions |
Clasificación:

The clerk was polite amd efficient, our unit was clean

Claudette H. | Overall Experience |
Clasificación:

Very satisfied Thanks you

jhonny g. | Overall Experience |
Clasificación:

good

andrew d. | Overall Experience |
Clasificación:

Great support & customer service at the facility - however had a few challenges, which were corrected but needed to go into the facility. Long wait times if you call, but overall very satisfied!

David D. | Overall Experience |
Clasificación:

Top notch. Please thank the person who helped me close my account. He was really accommodating and let me finish up my packing before closing out. Saved me a trip in the morning. Great place!

RICHARD M. | Overall Experience |
Clasificación:

Move out was quick and efficient.

Alexandre L. | Overall Experience |
Clasificación:

Meh

Shanna R. | First Impressions |
Clasificación:

Great service! Friendly and professional, feel very well taken care of!

sergei s. | Overall Experience |
Clasificación:

N/a

lise d. | Overall Experience |
Clasificación:

no comment

Eric C. | Overall Experience |
Clasificación:

Très bon service, juste pour signaler qu'il y a quelques mois vous avez effectué des travaux. Mes affaires dans mon box ont été recouverts de poussières et gravats...

Sylvie C. | First Impressions |
Clasificación:

Excellent service sur toute la ligne et propre

Beatrice R. | First Impressions |
Clasificación:

Réservation un mois à l'avance d'un garde-meuble, directement au téléphone avec Karine et confirmation avec Diego 24h avant. Excellent Service téléphonique, très professionnel et efficace.

danielle p. | First Impressions |
Clasificación:

The service is exceptional - people that I have been in contact with, process, etc. However the 5x5 space I was given has vertical pipes going through it that take away from the actual storage space.

Winston S. | Overall Experience |
Clasificación:

The storage is ideally located close to public transport and dowtown area. This allow us to have easy access to our belongings.

ANIL V. | First Impressions |
Clasificación:

The facility is clean and staff are friendly. I am very impressed.

PRODUCTIONS SARRAVOX INC P. | Overall Experience |
Clasificación:

Your staff is not polite and friendly. The wait on the phone is terrible and at the front desk to. I liked your facilities but not your people and for that I won’t recommend your business. Paul

DAVID C. | Overall Experience |
Clasificación:

Nothing to say, except thank you and don’t change anything.

cameron k. | Overall Experience |
Clasificación:

Great dtaff

Ron M. | First Impressions |
Clasificación:

Manager Chelsea was excellent

Francois M. | First Impressions |
Clasificación:

excellent service

Linda H. | Overall Experience |
Clasificación:

Overall very good service and schedules provided were adhered to

vincent m. | Overall Experience |
Clasificación:

The redhead girl you have working at the front desk was amazing . She is excellent at her lob . Uhaul is very lucky to have an employee like her . She is taking care of over 2000 units by herself .

lise d. | First Impressions |
Clasificación:

the storage facility is perfect. special thanks to the reception clerk, very nice and professional..

Stephane V. | Overall Experience |
Clasificación:

Great experience!

patrick j. | Overall Experience |
Clasificación:

first month free really convenient and without over over complicated procedure to not renew the contract

Katja D. | Overall Experience |
Clasificación:

I thought I would be redmbursed for the 9 days I paid the storage for and didn't use it (I paid until February 19th but left on February 10th)

charles r. | Overall Experience |
Clasificación:

Indoor loading dock is great.

Jan B. | Overall Experience |
Clasificación:

Staff are not bi-lingual and I had to have a friend translate. Also calling there is not option to select english in the menu.

Karina v. | Overall Experience |
Clasificación:

Staff on notre-dame was warm; efficient and very helpful! Rebecca took charge of the situation like a champion! Wow Thanks

Bernard P. | Overall Experience |
Clasificación:

Thanks

ALAIN M. | Overall Experience |
Clasificación:

Tout à bien été !! Merci !!

Francois H. | First Impressions |
Clasificación:

Le staff était très gentil et serviable

Yves D. | Overall Experience |
Clasificación:

No additional comments. Thanks,

JEAN MARC S. | Overall Experience |
Clasificación:

just a bit more light would be fine, inside the storage room

Martin H. | Reservation |
Clasificación:

Le personnel est agréable Merci

THIBAULT E. | Reservation |
Clasificación:

The guys were awesomely helpful! Great service.

John Arthur O. | Overall Experience |
Clasificación:

Upon acquiring a storage unit at U-Haul on November 02 2018 after 18hr00, employee was very unprofessional.

CATHERINE S. | Overall Experience |
Clasificación:

No comments

Michelle D. | Overall Experience |
Clasificación:

No comments

Yves D. | Overall Experience |
Clasificación:

The staff where very nice helpful

MARIE FRANCE L. | Overall Experience |
Clasificación:

Was a client from 02/2016 until 10/2018. very satisfied

LUCIE G. | Overall Experience |
Clasificación:

Tres bon service

PIERRE HUGUES R. | Reservation |
Clasificación:

Fast and pros

Laurent D. | Reservation |
Clasificación:

Good clean facilites indoors unloading dock outstanding customer rep!

Bassel M. | Overall Experience |
Clasificación:

Very secure

Lisa H. | Overall Experience |
Clasificación:

Antonio was very friendly and helpful. Would definitely recommend.

Robert S. | Reservation |
Clasificación:

Chelsie & Joey turned a potential nightmare into an amazing outcome with their above and beyond attitude. They saved the day....true assets to U Hall Robert S

Jacinthe G. | Reservation |
Clasificación:

Texte en anglais même pas suivi d'un texte en français ??? Pas de facture ??? Après avoir payé 69.95 pour un 5x5 est écrit 54.95 .Incapable de me dire pourquoi. Jamais fais de soumission de camion????

Vanessa M. | Reservation |
Clasificación:

Such great customer services and super friendly staff

Yves D. | Reservation |
Clasificación:

Personnel très gentil et professionnelle.

Kelly S. | Overall Experience |
Clasificación:

Excellent helpful staff

Annick L. | Reservation |
Clasificación:

Très satisfaite du service. En plus, à l’entrepôt du centre-ville, il y a un garage intérieur qui facilite le déménagement. Le débarcadère est à la hauteur idéale pour camion ou fourgonnette.

Remi J. | Reservation |
Clasificación:

Perfect

Elon E. | Overall Experience |
Clasificación:

Thanks for your support, you guys rocks

david p. | Overall Experience |
Clasificación:

Everything is great! Only improvement could be on the person at the reception that is regularly overloaded. Understaff for the amount of people asking for service/clients.

Yu Yi Y. | Overall Experience |
Clasificación:

nice&clean facility,access hours fine, free move dolly and elevator great. But desk staff forced me to pay exta $14 for uhaul lock is too expensive rip-off, otherwise he threantend to lock on top.

Salvatore T. | Overall Experience |
Clasificación:

Some staff not well trained

Heather Darling W. | Overall Experience |
Clasificación:

Our stuff is saturated with the smell of old cigarette smoke from the unit, and the person we checked out with was passive-aggressive and unnecessarily curt. Loved the manager at load-in, though.

Kelly S. | Reservation |
Clasificación:

Friendly, efficient service. Well-maintained space.

chanelle marie j. | Overall Experience |
Clasificación:

Thanks

Gerry D. | Reservation |
Clasificación:

Your storage vs truck areas are not well indicated. I waited in a truck line for 1.5 hours yesterday only to be told that storage was down in another part of the building. Storage attendant helpful.

Hugo C. | Overall Experience |
Clasificación:

The payment system was faulty and the transactions were difficult to make. Very long wait time to pay...

sylvain b. | Reservation |
Clasificación:

Cold customer service... robotic

john m. | Overall Experience |
Clasificación:

I got a call the other day from you saying someone pretending to be me tried to cancel my storage. I requested the email. I still has not been sent to me. This concerns me. have a manager call please

LISA MARIE N. | Overall Experience |
Clasificación:

Thank you!

socrate m. | Overall Experience |
Clasificación:

The elevator could allow more time to enter or exit stuff. The noise is intense and the door can be dangerous when it close. There seem to be a butterfly problem in the building.

Michelle D. | Reservation |
Clasificación:

None

PATRICK S. | Overall Experience |
Clasificación:

Unit locked twice without any notice even though my account was current. Some receptionists promised to alert me when a smaller unit was available but never did.

kim j. | Overall Experience |
Clasificación:

Everything worked out great with our sons recent move from Kelowna, BC to Montreal. We used U-boxes and it was really easy, safe and secure, they showed up on time and we picked them up with no issues

Stephen D. | Overall Experience |
Clasificación:

The service was good but it took 2 hours to get ahold of a staff member when calling the u haul number. Overall very happy with how things went.

Patrick S. | Overall Experience |
Clasificación:

Why arent the storage lockers lit? I work days; I come to my storage at night. Vladmir was excellent. I need flashlight The weekend morning guy; very rude, unhelpful & needs customer service training

Dominic G. | Overall Experience |
Clasificación:

Overall I found the price to be a bit too high. 24 hour access would have been nice. Some staff members were very friendly, others not so much.

VIJEET J. | Overall Experience |
Clasificación:

Everything was great. Special thanks to Vlad at the front desk who provided me with a courtesy 2 day grace period for me to move my stuff out.

Diane G. | Overall Experience |
Clasificación:

HAving a storage space was far more easy than having the truck I reserved on the good date and time...

Bernardo D. | Overall Experience |
Clasificación:

First, the ad online is fake and wrong. Should say that the costumer is obligated to buy the locker. Second, the front desk request payment before showing the unit you are buying (which has stairs)!!!

francois l. | Overall Experience |
Clasificación:

Super expérience overall. Je vais revenir à uhaul au besoin. Puisqu'on travaille durant le jour, j'ai surtout besoin d'avoir accès le soir/nuit à mon entrepôt. J'aimerais avoir un service 24h.

Aso D. | Overall Experience |
Clasificación:

No comment

boon-mee K. | Overall Experience |
Clasificación:

The system always down Service very slow

Simon B. | Overall Experience |
Clasificación:

Les plafonds ne sont pas haut mais pour le prix, l’offre est bonne

pierre m. | Overall Experience |
Clasificación:

Everything was very nice and easy I am very happy to make business with U-Haul.good experiences. See next time.....

Osama E. | Overall Experience |
Clasificación:

The storage facility was much nicer than I expected. It was very spacious and seemed to be newly renovated. There was ample lighting and everything was clean and orderly. The lock was only problem.

JOSEE R. | Overall Experience |
Clasificación:

En français svp1

Sara A. | Overall Experience |
Clasificación:

Best storage

SHANNON C. | Overall Experience |
Clasificación:

So I had a storage but you deleted my file making me open up another and then you charged me twice for the same month. I am getting a refund but the constant calls to get things sorted was annoying.

* LES PRODUCTIONS 3M I. | Overall Experience |
Clasificación:

Very good Fine

No se han enviado comentarios para esta ubicación.

Volver
arriba