Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

4,986 comentarios

8101 Boul Montreal-Toronto Rte   Montreal, QC H4X1N1
(Service Rd, Voie De Service Ouest)

(514) 364-1891

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(514) 364-1891

8101 Boul Montreal-Toronto Rte
Montreal, QC H4X1N1
(Service Rd, Voie De Service Ouest)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES M 
Clasificación:
2.0

El cliente no dejó un comentario.

Tristen H 
Clasificación:
5.0

Staff at the store was very supportive

DANIEL T 
Clasificación:
5.0

All is fine

MICHEAL G 
Clasificación:
5.0

It was self drop off. A good experience.

Oscar E 
Clasificación:
5.0

El cliente no dejó un comentario.

VERTILLE H 
Clasificación:
5.0

El cliente no dejó un comentario.

BERARD K 
Clasificación:
5.0

El cliente no dejó un comentario.

ATHANASE K 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H 
Clasificación:
2.0

Agent behaviour was not irresponsible. I was returning the equipment. He said, I am busy, I cannot help, then he said he is on a lunch break at 2:30 pm. I have to walk-in to the car wash area to find another agent so that the trailer was unhooked. Thanks to the other agent in the car wash area, helped me to release it.

ALI S 
Clasificación:
5.0

the location is exceptional. the workers are extremely respectful and ready to help you every day since I got in. I am happy to meet you and other staff. god bless you

Teodor S 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON L 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S 
Clasificación:
5.0

Pas des commentaires

REGINE E  |  Overall Experience 
Clasificación:
3.0

Avant de louer le camion, votre agent m a dit que si je rend plus decarburant que demandé je serai remboursé pour le surplus du carburant. Alors quand j ai réclamé ca apres le retour car j au rempli plus de carburant, l'agent au telephone m'a dit qu'on rembourse jamais le surplus du carburant. Alors t a une contradiction entre les 2 agents que je ne comprend pas et ca m a induit en erreur. Car si je savais je rempli pas un surplus

FETHI B 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON L 
Clasificación:
4.0

Pls fix the website so it doesn't show Cremazie for drop off. We took it afterwards to Trans Canada who had no trouble with our 20' truck. Cremazie was too small to take a truck our size.

Rebecca T 
Clasificación:
5.0

Excellent service et rapide, merci Marc-Olivier

LOUIS G 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B 
Clasificación:
5.0

This was not the most convenient dropp off location. The closest to ones home should be an option.

BRUCE P 
Clasificación:
5.0

Great service and friend staff, no wonder i keep renting a truck in this location🙏🏽

CARLO I 
Clasificación:
5.0

El cliente no dejó un comentario.

guy t 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan N 
Clasificación:
5.0

Pick up and drop off process very easy and convenient for the customer

BASTIEN G 
Clasificación:
1.0

Steering not stable. When picking up the truck, the agent told me he doesn't know where the truck is parked and I need to go look about it by myself. When returning back the truck the agent told me he can assit me in finalizing the return since no body else behind the desk than him (even he seemed to be watching a movie on his personal tablet) and he need to take care about costumer (despite no body costume was waiting but me). A catastrophic costumer service.

WEJDEN C 
Clasificación:
5.0

El cliente no dejó un comentario.

ILIE F 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENZO J 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE V 
Clasificación:
5.0

Highly recommended

Maria N 
Clasificación:
3.0

More staff for quicker service

STEVEN B 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON L 
Clasificación:
5.0

Best U-Haul location I've been to in a long time

Jacob D 
Clasificación:
4.0

Do your distance in kms rather than miles. Due to that confusion I didn't totally understand the explanation of the young man who inspected the truck when I returned it as to the distance covered. As a result, I went home thinking I had been badly overcharged. I had to spend quite some time with Google Maps and a conversion from kilometres to miles before I realized there had not been a mistake. Use kilometres from start to finish. We are not the 51st State yet.

PHILIP S 
Clasificación:
3.0

El cliente no dejó un comentario.

JEAN-SEBASTIEN B 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN C 
Clasificación:
5.0

Thanks you very much for your professionalism

MEKHLOUFI K 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas P 
Clasificación:
3.0

There was no jack on the trailer tongue and it took 2 people to lft the tongue to the tow vehicle. It is not the location the problem it is the equipment. Also we reserved at a different location and when we arrived the equipment was not there. And we were sent to the Montreal Toronto location. This was quite an inconvenience as we were on a schedule. Not a good Uhaul experience.

PETER K 
Clasificación:
2.0

Many problems: first, you write to me in English and not in French. Second, we intend to take our location in Cremazie E or W, but not so far from our home and destination. Third, the gentleman at Office, very kind, told us that if we deliver the triuck before 10 am Saturday, there won't be any extra charge, But, in the final bill, there is an extra charge for "Day Extra". The problem is not your staff, very kind as I said, but your website et false billing policies.

YVES V 
Clasificación:
4.0

Great ! Thank you

BELKACEM H 
Clasificación:
1.0

Customer service representative at night drop off needs to be replaced

ERVIN B 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R 
Clasificación:
5.0

Good customer service staff. Thank you

JOSEFINO P 
Clasificación:
5.0

Good service thx

MOHAMED B 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMAD T 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B 
Clasificación:
5.0

Service and product are very good ! Thank you

JOSEFINO P 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAIN C 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURIE-ANNE F 
Clasificación:
3.0

I think it must have been a mishap, but there was a 1.5' by 1.5' plate on the ground in the middle of the loading platform that was not properly secured. I twisted my left ankle in it. Almost 2 full sides of the plate were not bolted to the ground, so when you stepped on it, it would bend downwards and make you lose your step/balance and twist your ankle. I already advised the location about this. It also made the loading part of the move itself pretty difficult considering the "hole" was dead in the middle of the ground area. When you rent a truck, make sure to check the platform in the back, just to be sure there isn't a problem with the "ground" of the loading space.

SONIA M 
Clasificación:
3.0

I am having issues as I drive with this hitch. It hits the ground hard and damages the hitch and cable. Please call me at 514-971-6938 to advise if you can modify this install

ari k 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN D 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL G 
Clasificación:
5.0

The location and service were great, truck was clean . However, the 10 ft truck I got was a bit of an antique, with suspension that was not great even if i allow fir the state of our roads inMontreal… i assume you get new trucks every 15 or 20 years… you might be due for some newer ones.

EVA M 
Clasificación:
3.0

there was the one instance where the strap on the door snapped off and hit me in the face and scratched my glasses. I brought it to the office and spoke to the clerk. He took my information and said someone would get back to me and the strap would be repaired right away. I never received any communication nor was the strap repaired. then I received a letter that the rates were going up.

Guylaine C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YEGANEH R 
Clasificación:
5.0

Everyone who helped me at the Uhaul location was wonderful. Knowledgeable, helpful, and good at the job!

REBEKAH L 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON L 
Clasificación:
5.0

Service impeccable. Je n'ai que des félicitations à faire pour chacune des étapes: location en ligne, suivi par téléphone et par courriel, consignes de retour, tout a été parfait.

DANIEL H 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S 
Clasificación:
5.0

Good service thank you

Dania P  |  First Impressions 
Clasificación:
5.0

Good °Service

Ann m  |  First Impressions 
Clasificación:
5.0

They fixed a problem on my contract caused by the agent at the pickup location and successfully avoided an excess charge on my contract.

Daniel A 
Clasificación:
1.0

At pick the guys who served were very rude , lazy and impolite to the degree of swearig. I was given a key to a trcuk that was not there. I had to search the lot two times. I went back to them and I was tild truck was still being processed in warehouse. I was given another truck but with rental agreement of the old one so I asked them to do another agreement because it had wrong plate number and fuel level. The guy at cashier did like. To be fair I came back after 2 days to get my deposit back and I found another guy named Dave very polite and friendly.

MAHMOUD S 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD M 
Clasificación:
5.0

El cliente no dejó un comentario.

ABUZAR A 
Clasificación:
5.0

We have no complaints. We were very happy with our service, and the agent at the counter was pleasant and courteous, readily speaking English to assist us with our very limited French. The gentleman at the drop off was also extremely polite and friendly.

PETER F 
Clasificación:
5.0

El cliente no dejó un comentario.

EMAD Z 
Clasificación:
5.0

very down to earth staff , Was a goood experience

BRADY E 
Clasificación:
5.0

The trailer had broken glass and stone residues that I had to partially clean.

DANNY L 
Clasificación:
3.0

When i arrived the truck wasnt ready for pick up, them is difficult to talk to any représentative through the phone, at the end I had to wait 1:30 hours to be reassigned, then they changed my truck and charge more money to me. Really disappointed because they did the mistake and I had to pay their mistakes.

Juan c 
Clasificación:
4.0

El cliente no dejó un comentario.

BASTIEN P 
Clasificación:
5.0

Service was quick and truck met my expectations. Even when I returned later everything went smoothly!

MICHAEL S 
Clasificación:
5.0

El cliente no dejó un comentario.

frederick b  |  Overall Experience 
Clasificación:
5.0

Merci beaucoup pour la confiance !!!

VOLODYMYR M 
Clasificación:
5.0

Great service, great price

ILIAN A 
Clasificación:
5.0

All good, thanks

ARPAD S 
Clasificación:
5.0

Easy experience

ROBERTO C 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B 
Clasificación:
5.0

El cliente no dejó un comentario.

DIMITRIOS G 
Clasificación:
5.0

All good Pictures really help

Daniel D 
Clasificación:
5.0

It was all amazing! Thank you. See you soon.

MICHAEL J 
Clasificación:
5.0

In and out for the drop off in less than 5 minutes

Amos W 
Clasificación:
4.0

El cliente no dejó un comentario.

ADRIANO E 
Clasificación:
5.0

The service and everything was perfect, but I forgot to mention you guys need to inspect the truck I had. There's an issue with the breaks, seems like they're worn out because they didn't stop correctly.

SATWINDER M 
Clasificación:
5.0

Costumer service big 0 We were having the impression of disturbing the Employe !!!

VERONIQUE B 
Clasificación:
5.0

The key remote was not working so I had to manually open the doors. Not a big deal but still felt like it shouldn't be happening.

ELAD B 
Clasificación:
3.0

The truck and trailer were dirty on pickup and with significant cosmetic damage. However, there were no mechanical problems. The staff was friendly and helpful but the location seemed understaffed, and so there were long lines.

LUKE H 
Clasificación:
4.0

La location s'est déroulée sans tracas. L'assurance supplémentaire est assez chère considérant le prix de location pour la remorque, c'est le prinicipal point négatif.

STEPHANE G 
Clasificación:
3.0

Pick up was great. Nevertheless, the drop off was a pain. The employees were nowhere to be found I waited for 30 mins for someone to unhitch and complete the return.

ELAD B 
Clasificación:
3.0

Would only recommend because it's a uHaul but very bad experience, the staff was laid back.

ALEXANDRE G 
Clasificación:
3.0

Pour customer service, when we arrived we have to wait 10 minutes and finally find the employée talking and lauphing with the other employée outside of caméra range But when he arrived he has done his and and the other Guy outside has done his job too

MATHIEU D 
Clasificación:
5.0

El cliente no dejó un comentario.

OLINDO P 
Clasificación:
5.0

El cliente no dejó un comentario.

Regine E 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C 
Clasificación:
5.0

Go on same service

FRANCIS R 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOT N 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH F 
Clasificación:
5.0

Arrived after it was closed so I did not go in or deal with staff. Rated it based off of the pick up location

KEVIN E 
Clasificación:
5.0

Thnk you uhaul…

BRAULIO S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Flora J  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph O  |  First Impressions 
Clasificación:
4.0

My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.

Melvet F  |  Overall Experience 
Clasificación:
3.0

my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me

JODY K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sylvain b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david n  |  Overall Experience 
Clasificación:
4.0

Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars

Catherine T  |  Overall Experience 
Clasificación:
4.0

It would be important to advise ppl in advance when you decide to raise the fee.

Dolores D  |  Overall Experience 
Clasificación:
5.0

Daniel was friendly and very helpful. A great experience.

Barry W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celso G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michal D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zacharie B  |  First Impressions 
Clasificación:
4.0

Il y avait des excréments de souris dans mon unité.

maryse r  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony p  |  Overall Experience 
Clasificación:
5.0

Very clean, very good service. Easy access.

Richard L  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhi W  |  Overall Experience 
Clasificación:
5.0

Great experience

Carlos B  |  Overall Experience 
Clasificación:
5.0

Très pro! Je suis très satisfait! Grand merci!

Mark S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B  |  First Impressions 
Clasificación:
2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Mathieu D  |  First Impressions 
Clasificación:
3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Lillian K  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

maryse r  |  First Impressions 
Clasificación:
3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Andrea R  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLEN G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

94140258 Q  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Inge B  |  First Impressions 
Clasificación:
3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Ryan H  |  Overall Experience 
Clasificación:
4.0

Great service great helpful staff

LESLIE C  |  Overall Experience 
Clasificación:
1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Chandra D  |  Overall Experience 
Clasificación:
5.0

Excelente

PATRICIA S  |  Overall Experience 
Clasificación:
5.0

Very satisfied-and courtepus and helpful personnel

Guy F  |  Overall Experience 
Clasificación:
5.0

Highly recommended

Carolina D  |  Overall Experience 
Clasificación:
5.0

Thank you for your wonderful service!

LINDA S  |  Reservation 
Clasificación:
5.0

Excellent service from the manager

Charles D  |  Reservation 
Clasificación:
4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

ROBERT C  |  Overall Experience 
Clasificación:
5.0

All good, thanks!

carlos a  |  Overall Experience 
Clasificación:
4.0

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.

SALOME t  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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