Comentarios del cliente para U-Haul de Lachine - déménagement et entreposage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul de Lachine - déménagement et entreposage

Grado total:

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Vanessa J. en

Grado:

El cliente no dejó un comentario.

Claudia D. en

Grado:

El cliente no dejó un comentario.

abdullatif M. en

Grado:

El cliente no dejó un comentario.

gualter M. en

Grado:

El cliente no dejó un comentario.

Marilyn G. en

Grado:

El cliente no dejó un comentario.

marc S. en

Grado:

El cliente no dejó un comentario.

Jean marc V. en

Grado:

L'application pour les retours en dehors des heures d'ouverture ne fonctionne pas toujours.

Patti G. en

Grado:

Very pleased with our experience at UHaul de Lachine today. Excellent customer service, and an overall great experience.

Megan B. en

Grado:

El cliente no dejó un comentario.

bernard M. en

Grado:

Tout a été excellent. Les employés ont été A1.

Liliana I. en

Grado:

El cliente no dejó un comentario.

Lionel G. en

Grado:

El cliente no dejó un comentario.

Louise L. en

Grado:

El cliente no dejó un comentario.

Aelhum A. en

Grado:

Very bad customer service

Ali G. en

Grado:

El cliente no dejó un comentario.

Benjamin E. en

Grado:

El cliente no dejó un comentario.

Antonio P. en

Grado:

El cliente no dejó un comentario.

Distribution S. en

Grado:

J'AI EU UNE CREVAISON UNE VIS DANS UN PNEU UHAUL M'A FAIT UNE FACTURE DE 202$ POUR UNE VIS DANS UN PNEU C'EST INNACCEPTABLE AVOIR SU JE NE L'AURAIT PAS MENTIONNÉ JE PAYE POUR MON HONNETETÉ!!!!

alyne L. en

Grado:

People, there are so helpful and so clean the storage.

Valdino V. en

Grado:

El cliente no dejó un comentario.

LINE L. en

Grado:

The staffs were friendly helpful. Needs more phones to reach them. Thank you so very much Lyne

Nicolas S. en

Grado:

Great experience. No problems at all. Excellent staff.

Gervais A. en

Grado:

El cliente no dejó un comentario.

Vanessa B. en

Grado:

El cliente no dejó un comentario.

mathieu D. en

Grado:

Le français es la langue officielle du Québec et pourtant tous a l’intérieur du camion et même toute les communication que je recois son en anglais

Andrew T. en

Grado:

El cliente no dejó un comentario.

Gianni L. en

Grado:

After 20 years , I am never ever using your service again. I returned van 1 day early and they could not find keys in key box. No snow scraper. No shovel. It’s -17c in winter, for god sakes man. $23 charge for dropping keys in box after hours? $168 total charge for 6 hours use and 100km? I also filled it up with gas and it cost $30. Which means tank was not really full as promised . Total charge $210. Robbery and unprofessional service.

xiaobing L. en

Grado:

El cliente no dejó un comentario.

gaetan g. en

Grado:

it was I little expensive but the overall experience was great!

Louise L. en

Grado:

El cliente no dejó un comentario.

Mojtaba G. en

Grado:

I dont feel realy good because the Uhaule changes extera and for nothing i never ever trust on it

JOHANNA B. en

Grado:

employées are great!

Charles B. en

Grado:

La femme qui ma donner la clef et le camion était très méchante. La lumière de gaz était allumée quand je suis partie. J'ai perdu du temps.

Bruno C. en

Grado:

Very friendly and helpful personnel! It was my first time renting a truck and everyone was very supportive and explained to me everything I needed to know! Thank you very much for an awesome experience! Bruno

najib A. en

Grado:

Premierement faire le plein du camion avant de le loué vue que l'indicateur d'essence au volant n'est pas le meme que sur la feuille du contrrat (sur la feuille c'est indiqué 1/4 1/8 3/8 1/2 ...) se qui rend difficile de le rendre a la meme indication (je ne suis pas obligé de payer une pinalisation sur l'essence juste parceque je doit deviner la quantité que je doit mettre ...) et bien d'autree mauvaises experience avec les employés à UHaul Lachine ... Merci, Najib

Marc D. en

Grado:

When i arrived at 10am for my original booking there was no truck available. i was told that the only time i could get a truck was at 1pm. this threw my whole day off and made my move much less agreeable.

Stephen G. en

Grado:

This truckshare thing is actually genius and works really well. Good job folks

isabelle P. en

Grado:

El cliente no dejó un comentario.

Nicholas L. en

Grado:

More agents so we can get our trucks at reserved times instead of 45 minutes later making us late and behind schedule.

Matthew B. en

Grado:

I think it would be better if you made it so that when you bring back the trucks it needs to be full tank of gas and not to what ever it was before. It makes it very not precise. From a client expérience it is annoying trying to get it fill to the right amount. And also it is not really accurate so we can end up spending more on gas than what we used.

Gisle C. en

Grado:

Worst customer service ever i was direct to all kind of answer and 99%bad one i was stuck but hope never have to deal with your place and the level of gaz left when i went to pick the truck bearly enough to make it to gas station

Kevin M. en

Grado:

Le service a l'acceuil, rapide courtois gentil souriant et bilingue. Un excellent français. A l'écoute de mes besoin. Le retour facile, efficace et le service aussi souriant et un bin français. Wow je suis impressionné par ces 2 hommes qui mon servis. Chapeau. Il es rare d'avoir des employés comme eux.

Soufiane K. en

Grado:

El cliente no dejó un comentario.

yapi A. en

Grado:

El cliente no dejó un comentario.

patrick I. en

Grado:

Staff very efficient and professional.

Marc L. en

Grado:

Trop long pour récupérer le véhicule 30-45 minutes d’attente à cause du système d’exploitation trop lent!

patrick A. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

The best u haul location I’ve been to yet

Frank M. en

Grado:

El cliente no dejó un comentario.

Luc L. en

Grado:

El cliente no dejó un comentario.

Alexandre L. en

Grado:

El cliente no dejó un comentario.

Amanda C. en

Grado:

Long line and wait time to be served (waiting for 45 minutes) Given a truck with a headlight not working, they were not able to install the piece to fix it

Andre C. en

Grado:

El cliente no dejó un comentario.

Kabika S. en

Grado:

El cliente no dejó un comentario.

Khalila G. en

Grado:

Great Customer service...I ALWAYS USE UHAUL!!! THANKS SO MUCH!!!!

Sylvain B. en

Grado:

El cliente no dejó un comentario.

Ian A. en

Grado:

Took two trailers to find one that was working During my move, one of the lights fell off and I had to tape it on the fender

Sylvie D. en

Grado:

Bonjour, Tout était a la hauteurs de nos attentes, et par le fait nous avons remis les 26 draps gris appartenant a nos UBOX tel qu’aviser . Nous avions reçu un excellent service merci a toute l’équipe.???? Cordialement ! Mme Sylvie Doyle !

Robert B. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

Maybe reduce the price of rental or cost? I rented it for 19.95 +18$ for damage protection and somehow my bill was close to 90$.

Marguerite C. en

Grado:

This Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.

pierre M. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.

Claude M. en

Grado:

Excellent service and attention to details

Lotfi B. en

Grado:

They gave me a truck without even checking it. First truck had zero gas, second truck had check engine light and top of this the manager doesn't let you park the car front of the building. This is definately new way how to do business and the begining of going bunckrupt. Never again deal with Uhaul. There are plenty of companies that strive for success and they would love to have new clients

Daniel A. en

Grado:

El cliente no dejó un comentario.

Paul D. en

Grado:

El cliente no dejó un comentario.

richard B. en

Grado:

El cliente no dejó un comentario.

PIETRO C. en

Grado:

El cliente no dejó un comentario.

Wayne M. en

Grado:

Smart phone and computer based contract system interface worked poorly and took almost a half hour to complete even with an online reservation

jean-baptiste m. en

Grado:

The team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for sure

YU F. en

Grado:

When l return the truck,a guy charge me cleaning fee ,l told him l have cleaned it, l think that maybe it rained and snowed so it’s a little dirty,but it doesn’t work,so l tell myself don’t rent the truck when it’s rainy or something like that,something trap waiting for me

Joanna K. en

Grado:

El cliente no dejó un comentario.

Jean Pierre G. en

Grado:

El cliente no dejó un comentario.

mario D. en

Grado:

Personnel rapide et efficace. Le système Internet n'est pas très bon. Je n'ai pas pu enregistré moi même mes renseignements au près allable.

francois J. en

Grado:

The only thing I have to say is regarding the fuel. It’s hard for me to figure out how much I should put back even with the scale, it was far to be precise. So I put more without the possibility of having a refund which is frustrating.

Gawa B. en

Grado:

I reserved a 20 feet truck two weeks in advance to pick up at 10 am. Got there at 9:45 and was served at about noon because there was only one agent available. You don't know who's there before you because there is no queue number and clients sit around after long wait.

Mircea Florin L. en

Grado:

Keep the good service

Gregory P. en

Grado:

El cliente no dejó un comentario.

Daniel Timothy D. en

Grado:

Everyone was GREAT to deal with.

alain R. en

Grado:

El cliente no dejó un comentario.

Stephane L. en

Grado:

Everything I had reserved with Bianca was ready when I arrived. Truck was brand new ! Very satisfied with service

gary M. en

Grado:

Everything was fine. Staff was very friendly and helpful even though I was in a horrible mood..

Bradley C. en

Grado:

El cliente no dejó un comentario.

carole D. en

Grado:

El cliente no dejó un comentario.

fidele P. en

Grado:

Keep up the good work

celine L. en

Grado:

El cliente no dejó un comentario.

ENTREPRISE M. en

Grado:

I returned the trailer at night ( they offered the service) they charged me 23 $ although i had it paid until noon of the next day. The trailer is 29.99 i ended up paying 65$ for not even 6 hours.

Sylvain B. en

Grado:

Easy to access lots of boggy which makes it easier

Lester L. en

Grado:

Service is REALLY slow. Picking up the trailer there was only 1 agent and I had to wait for two people ahead of me. Uhaul has made the rental process really slow and I have rented there before. I want to go in quickly and get out.

Guy M. en

Grado:

El cliente no dejó un comentario.

RENE P. en

Grado:

This is my 3rd rental with you and it has always been ok. I wanted a 6X12 closed trailer and there was a very very large quantity of them in Lachine and none of them at your very big Uhaul facility in DDO. My only complaint is the availability at a closer location. Other than that everything was fine. Thank you Uhaul !

Jean-Marie P. en

Grado:

El cliente no dejó un comentario.

Zahra T. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Andrew C. en

Grado:

The woman working today was very unhelpful. After arriving to drop off the truck, I waited for a few minutes while she was doing something on her cell phone. Finally, I went to the front to drop off the keys and she said very forcefully that she would be with me soon. I walked away for a few minutes and finally she re-acknowledged me as a new customer, ignoring that I had been waiting for almost 10 minutes while she was on her cell phone. Very rude and lacked any customer service skills. No problem with someone checking their phone if nothing is going on, but not while there are clients waiting to be served.

Ramy M. en

Grado:

On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.

Jean M B. en

Grado:

El cliente no dejó un comentario.

Christine D. en

Grado:

I was surprised by the rudeness of the clerk that served me that morning, a lady with glasses and red hair. I believe I have never experienced such a lack of manners and customer service ever before. She was going through the process as if everyone was familiar with renting trucks day in and day out; repeating the same question a second time in the same sharp tone when I was trying to clarify certain things. I couldn't place a word other than the answers she needed for the transaction. I witnessed she wasn't very respectful of her colleague either; they didn't seem to get along at all which impacted the customer experience. And that is not mentioning the very long waiting time (over 30 minutes) to get served. It was my first experience with U-Haul and the last.

Elliott H. en

Grado:

El cliente no dejó un comentario.

Joseph t. en

Grado:

Great storage facility with A 1 service

John R. en

Grado:

Advertised mileage charge for a cargo van on site says $ 0.49/Km. , was charged $ 0.59/Km. Did a total of 25Km and was charged $9.00 for gas. This wasn't a tank that I rented. Not very transparent.

Alexandre G. en

Grado:

Terrible app, work on self serve, information never stays, recurrent information always glitches, ie; driver license image from app does not sync to your agents desktop. Check in process takes way too long for a recurring reservation for a car carrier. Very annoying. Staff needs to be friendlier.

claudia F. en

Grado:

Le camion était endommagé quand nous l'avons reçu, et après on nous dit qu'on devra payer un surplus. De plus, nous avons loué un entrepôt pour 2 1/2 mois car on nous a dit à 2 reprises qu'on pouvait payer au prorata, et lors du règlement de la facture, on dit le contraire, seulement au mois, et là, on fait une plainte et c'est hyper compliqué!

amit A. en

Grado:

El cliente no dejó un comentario.

Sylvie C. en

Grado:

El cliente no dejó un comentario.

nancy P. en

Grado:

Rapidité de service, courtoisie des employés

Mario A. en

Grado:

Staff doesn’t know the product sold in store. I needed straps to fix my furniture to prevent them to fall while the truck is moving on the road and he couldn’t help me. I finally bought 3 of a kind that seemed to be fine but didn’t work on the truck. I was desappointed that he couldn’t help and must of all suprised fir the fact that you guys rent trucks for moving but can’t offer this product which is a most when moving

graham k. en

Grado:

We had a number of troubles with this facility and are happy to be able to close our account and move on.

lambert e. en

Grado:

Me and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?

Pierre-Luc D. en

Grado:

The web site is not optimal.

marie france l. en

Grado:

Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.

Stéphanie S. en

Grado:

The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!

Ginette Marie Mi O. en

Grado:

J'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.

Mario L. en

Grado:

The best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.

Beverly t. en

Grado:

Everything went smoothly without any problems.

David T. en

Grado:

Garage door broken over 1 month, long waits for service

fabio d. en

Grado:

Company, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!

Kelly N. en

Grado:

Great staff,

Sylvia I. en

Grado:

Good service

Olivier G. en

Grado:

worse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.

Dona n. en

Grado:

Except ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!

audrey maude p. en

Grado:

Très bon service

Elisha L. en

Grado:

Manager was helpful

johanne l. en

Grado:

Très bon service propre

claudia f. en

Grado:

Crazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.

David T. en

Grado:

Agent was extremely helpful and courteous

jamie c. en

Grado:

I rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becau

Sharan A. en

Grado:

Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!

Andrew K. en

Grado:

Very courteous and friendly

VICTORIA K. en

Grado:

Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.

mary t. en

Grado:

place was spotless and very easy access. would highly recommned this location

philippe m. en

Grado:

Very good !

ALAN N. en

Grado:

It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.

Valerie N. en

Grado:

Easy process. Clean unit. The staff member was friendly. They have very convenient hours.

SERGE C. en

Grado:

the service person was excellent, but your computer system seems to be outdated...

jamie c. en

Grado:

I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.

Sylvain B. en

Grado:

first time using this service - very convenient

Marie jo b. en

Grado:

Great and helpful staff!

9257 8822 Q. en

Grado:

La seule chose négative c’est la comptabilité.... la perte de chèques . L’administration est un peu mêlé

caroline l. en

Grado:

Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline

JEAN M. en

Grado:

all went very good,and the lockers are very well done,and clean.

Paul Clifford B. en

Grado:

Very professional and very happy to have use their services.

Sarkis K. en

Grado:

I’ve stored and now have used the Ubox twice. I’m extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!

Henry S. en

Grado:

Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.

donna m. en

Grado:

The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.

Shimon F. en

Grado:

Francesca was very knowlagable professional and with a smile. Thank you!

Robert B. en

Grado:

Great place

michel p. en

Grado:

Merci!

SUZY D. en

Grado:

well maintained. Front desk people were wonderful

gloria l. en

Grado:

So happy I found you guys! Thank you for the excellent service ☀️

adeola a. en

Grado:

The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.

jonathan a. en

Grado:

very satisfied customer !!! Will use your services again !!!

Psegga J. en

Grado:

The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.

Gustavo B. en

Grado:

Great job!

Steve M. en

Grado:

The gentleman checking us in was exceptionally helpful and funny.

La Semaine D. en

Grado:

n/a

ANTOINE R. en

Grado:

tanks to the team

Ye X. en

Grado:

很棒

denis b. en

Grado:

really convenient

sallemine M. en

Grado:

perfect.

FRANCE H. en

Grado:

was really pleased with the whole experience: rental of storage space and truck rental

Jane P. en

Grado:

Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.

Michael G. en

Grado:

The rating I've given is for the u-Box I rented. I didn't use a storage facility.

Veronique L. en

Grado:

Good RV storage

lilian d. en

Grado:

Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location

SAMANTHA C. en

Grado:

Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!

Dona n. en

Grado:

The Gentleman that helped us could not do enough, and we were more than pleased.

Katherine B. en

Grado:

The most helpful team out of all Uhaul locations I've been too, and including the call centre.

Micheline L. en

Grado:

Employé tres poli . endroit tres propre. tres satisfaite

Shelli R. en

Grado:

Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!

simon c. en

Grado:

Excellent

Amrita k. en

Grado:

Hassle free moving :)

Serge J A. en

Grado:

Tour survey could have been in french

JAMES L. en

Grado:

J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service

Clara L. en

Grado:

I found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.

cynthia j. en

Grado:

I was very happy with the service i will recommend you to everyone i know looking for storage . Thank.

loubina m. en

Grado:

Good

Maroussia B. en

Grado:

Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.

Ran L. en

Grado:

Overcharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.

Istvan B. en

Grado:

In the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.

Thi D. en

Grado:

Impossible to get a hold of someone with regards to problems.

simon b. en

Grado:

J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci

Marie Louise K. en

Grado:

Very pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.

Julien L. en

Grado:

Lack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far

Patrice G. en

Grado:

Very nice

Toby W. en

Grado:

I arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.

Abdolkhalil B. en

Grado:

Xxx

JP M. en

Grado:

I'll do business with them again. Thanks

roberto m. en

Grado:

Ok

jude c. en

Grado:

It was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.

Johanie G. en

Grado:

J’aimerais vraiment être contacté par une personne qui s’occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400

Anne P. en

Grado:

J’ai loué des U-Box donc je ne peux commenté sur l’entrepôt, je n’y suis pas allée. Mais le service de location et la livraison était convenable.

Gissela M. en

Grado:

I felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.

Braden H. en

Grado:

Everything was clean and organized and the staff was extremely helpful. Thank you!

amir z. en

Grado:

Very happy with my first experience.

mariette r. en

Grado:

Mauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J’attends toujours que quelqu’un donne suite à ma requête.

nancy c. en

Grado:

The wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.

VINCENT B. en

Grado:

1

Daniel L. en

Grado:

Great facility