Comentarios del cliente para U-Haul de Lachine - déménagement et entreposage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul de Lachine - déménagement et entreposage

Grado total:

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Sylvain B. en

Grado:

Easy to access lots of boggy which makes it easier

Lester L. en

Grado:

Service is REALLY slow. Picking up the trailer there was only 1 agent and I had to wait for two people ahead of me. Uhaul has made the rental process really slow and I have rented there before. I want to go in quickly and get out.

Guy M. en

Grado:

El cliente no dejó un comentario.

RENE P. en

Grado:

This is my 3rd rental with you and it has always been ok. I wanted a 6X12 closed trailer and there was a very very large quantity of them in Lachine and none of them at your very big Uhaul facility in DDO. My only complaint is the availability at a closer location. Other than that everything was fine. Thank you Uhaul !

Jean-Marie P. en

Grado:

El cliente no dejó un comentario.

Zahra T. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

My understanding is that in normal circumstances this is a good place to go for a hitch installation, but staffing issues caused significant delays. My appointment was for 11. They started on my hitch installation at 12:30 and finished at 4. My research indicates that for my car, the original estimate of 30 minutes for the hitch and 30 minutes for the wiring should be accurate, so I am upset that it took 3 hours and 30 minutes. In addition, the notch cut into my fascia is off center and the hitch got very scratched when he was cutting the notch, so I’m very worried about rust.

Andrew C. en

Grado:

The woman working today was very unhelpful. After arriving to drop off the truck, I waited for a few minutes while she was doing something on her cell phone. Finally, I went to the front to drop off the keys and she said very forcefully that she would be with me soon. I walked away for a few minutes and finally she re-acknowledged me as a new customer, ignoring that I had been waiting for almost 10 minutes while she was on her cell phone. Very rude and lacked any customer service skills. No problem with someone checking their phone if nothing is going on, but not while there are clients waiting to be served.

Ramy M. en

Grado:

On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.

Jean M B. en

Grado:

El cliente no dejó un comentario.

Christine D. en

Grado:

I was surprised by the rudeness of the clerk that served me that morning, a lady with glasses and red hair. I believe I have never experienced such a lack of manners and customer service ever before. She was going through the process as if everyone was familiar with renting trucks day in and day out; repeating the same question a second time in the same sharp tone when I was trying to clarify certain things. I couldn't place a word other than the answers she needed for the transaction. I witnessed she wasn't very respectful of her colleague either; they didn't seem to get along at all which impacted the customer experience. And that is not mentioning the very long waiting time (over 30 minutes) to get served. It was my first experience with U-Haul and the last.

Elliott H. en

Grado:

El cliente no dejó un comentario.

Joseph t. en

Grado:

Great storage facility with A 1 service

John R. en

Grado:

Advertised mileage charge for a cargo van on site says $ 0.49/Km. , was charged $ 0.59/Km. Did a total of 25Km and was charged $9.00 for gas. This wasn't a tank that I rented. Not very transparent.

Alexandre G. en

Grado:

Terrible app, work on self serve, information never stays, recurrent information always glitches, ie; driver license image from app does not sync to your agents desktop. Check in process takes way too long for a recurring reservation for a car carrier. Very annoying. Staff needs to be friendlier.

claudia F. en

Grado:

Le camion était endommagé quand nous l'avons reçu, et après on nous dit qu'on devra payer un surplus. De plus, nous avons loué un entrepôt pour 2 1/2 mois car on nous a dit à 2 reprises qu'on pouvait payer au prorata, et lors du règlement de la facture, on dit le contraire, seulement au mois, et là, on fait une plainte et c'est hyper compliqué!

amit A. en

Grado:

El cliente no dejó un comentario.

Sylvie C. en

Grado:

El cliente no dejó un comentario.

nancy P. en

Grado:

Rapidité de service, courtoisie des employés

Mario A. en

Grado:

Staff doesn’t know the product sold in store. I needed straps to fix my furniture to prevent them to fall while the truck is moving on the road and he couldn’t help me. I finally bought 3 of a kind that seemed to be fine but didn’t work on the truck. I was desappointed that he couldn’t help and must of all suprised fir the fact that you guys rent trucks for moving but can’t offer this product which is a most when moving

Denis R. en

Grado:

El cliente no dejó un comentario.

graham k. en

Grado:

We had a number of troubles with this facility and are happy to be able to close our account and move on.

Guy A. en

Grado:

El cliente no dejó un comentario.

lambert e. en

Grado:

Me and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?

Maryse K. en

Grado:

Everything was good but limited by technology. I booked through the website but loading pictures of drivers license was not working but i got the truck reserved nevertheless. Once i get to the counter i did express check in but still needed to wait. No clear instruction foe truck teturn. We are always at the mercy of one single person at service counter. Great business idea but needed to.improve implementation

Pierre-Luc D. en

Grado:

The web site is not optimal.

Emmanuel N. en

Grado:

Veuillez remplir les camions avant de les louer pour éviter des surprises, merci

marie france l. en

Grado:

Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.

stephani s. en

Grado:

The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!

IKE G. en

Grado:

El cliente no dejó un comentario.

Ginette Marie Mi O. en

Grado:

J'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.

Ginette Marie Mi O. en

Grado:

I was hapoy everything was Perfect.

mike J. en

Grado:

I am outraged you gave me a truck in miles I was doing the math on kilometers, your guy laughed and said I dont know why these ones are on miles and our others are in km had to pay more .also brought the truck back on 1/4 of a tank your rep said oh your missing a hair of gas made me go get.gas adding to the miles / kilometers a joke!!!! Never again NEVER

Mohamed N. en

Grado:

El cliente no dejó un comentario.

Baribeau M. en

Grado:

Peut-être nettoyer les cendrier. Il y avait des mégots.

Mario L. en

Grado:

The best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.

Olivier B. en

Grado:

IMPOSSIBLE to call at Lachine. They put you on hold instantly for like 25 minutes every time. Hire more people maybe?

FATMA P. en

Grado:

El cliente no dejó un comentario.

Beverly t. en

Grado:

Everything went smoothly without any problems.

Gregory S. en

Grado:

El cliente no dejó un comentario.

Geoff W. en

Grado:

El cliente no dejó un comentario.

Melody C. en

Grado:

The people who worked there were great...uhaul itself was the problem

John S. en

Grado:

Some important things about the truck rental were never explained to us and we were hit with late charges despite returning the vehicle before it was due back. We were surprised to find that the office had closed at 700pm and there was no verification of the truck was done with us upon returning it. We gave the key to a UHaul employee by 730pm and we were told everything was "good" 30 minutes before we had to return the truck. Apparently we were also supposed to have gone onto the website to indicate the time of the truck rental return, but this was never mentioned to us nor that any special procedure was required for returns after 7pm. The next day we discovered that we were also charged for using a dolly that we never touched. No evidence was presented of our supposed use of the dolly and management did not want to listen to what we had to say. The idea of "think customer" seems to be absent here.

André C. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

Garage door broken over 1 month, long waits for service

fabio d. en

Grado:

Company, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!

Kelly N. en

Grado:

Great staff,

Sylvia I. en

Grado:

Good service

Olivier G. en

Grado:

worse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.

Dona n. en

Grado:

Except ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!

audrey maude p. en

Grado:

Très bon service

Elisha L. en

Grado:

Manager was helpful

johanne l. en

Grado:

Très bon service propre

claudia f. en

Grado:

Crazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.

David T. en

Grado:

Agent was extremely helpful and courteous

jamie c. en

Grado:

I rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becau

Sharan A. en

Grado:

Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!

Andrew K. en

Grado:

Very courteous and friendly

VICTORIA K. en

Grado:

Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.

mary t. en

Grado:

place was spotless and very easy access. would highly recommned this location

philippe m. en

Grado:

Very good !

ALAN N. en

Grado:

It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.

Valerie N. en

Grado:

Easy process. Clean unit. The staff member was friendly. They have very convenient hours.

SERGE C. en

Grado:

the service person was excellent, but your computer system seems to be outdated...

jamie c. en

Grado:

I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.

Sylvain B. en

Grado:

first time using this service - very convenient

Marie jo b. en

Grado:

Great and helpful staff!

9257 8822 Q. en

Grado:

La seule chose négative c’est la comptabilité.... la perte de chèques . L’administration est un peu mêlé

caroline l. en

Grado:

Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline

JEAN M. en

Grado:

all went very good,and the lockers are very well done,and clean.

Paul Clifford B. en

Grado:

Very professional and very happy to have use their services.

Sarkis K. en

Grado:

I’ve stored and now have used the Ubox twice. I’m extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!

Henry S. en

Grado:

Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.

donna m. en

Grado:

The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.

Shimon F. en

Grado:

Francesca was very knowlagable professional and with a smile. Thank you!

Robert B. en

Grado:

Great place

michel p. en

Grado:

Merci!

SUZY D. en

Grado:

well maintained. Front desk people were wonderful

gloria l. en

Grado:

So happy I found you guys! Thank you for the excellent service ☀️

adeola a. en

Grado:

The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.

jonathan a. en

Grado:

very satisfied customer !!! Will use your services again !!!

Psegga J. en

Grado:

The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.

Gustavo B. en

Grado:

Great job!

Steve M. en

Grado:

The gentleman checking us in was exceptionally helpful and funny.

La Semaine D. en

Grado:

n/a

ANTOINE R. en

Grado:

tanks to the team

Ye X. en

Grado:

很棒

denis b. en

Grado:

really convenient

sallemine M. en

Grado:

perfect.

FRANCE H. en

Grado:

was really pleased with the whole experience: rental of storage space and truck rental

Jane P. en

Grado:

Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.

Michael G. en

Grado:

The rating I've given is for the u-Box I rented. I didn't use a storage facility.

Veronique L. en

Grado:

Good RV storage

lilian d. en

Grado:

Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location

SAMANTHA C. en

Grado:

Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!

Dona n. en

Grado:

The Gentleman that helped us could not do enough, and we were more than pleased.

Katherine B. en

Grado:

The most helpful team out of all Uhaul locations I've been too, and including the call centre.

Micheline L. en

Grado:

Employé tres poli . endroit tres propre. tres satisfaite

Shelli R. en

Grado:

Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!

simon c. en

Grado:

Excellent

Amrita k. en

Grado:

Hassle free moving :)

Serge J A. en

Grado:

Tour survey could have been in french

JAMES L. en

Grado:

J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service

Clara L. en

Grado:

I found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.

cynthia j. en

Grado:

I was very happy with the service i will recommend you to everyone i know looking for storage . Thank.

loubina m. en

Grado:

Good

Maroussia B. en

Grado:

Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.

Ran L. en

Grado:

Overcharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.

Istvan B. en

Grado:

In the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.

Thi D. en

Grado:

Impossible to get a hold of someone with regards to problems.

simon b. en

Grado:

J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci

Marie Louise K. en

Grado:

Very pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.

Julien L. en

Grado:

Lack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far

Patrice G. en

Grado:

Very nice

Toby W. en

Grado:

I arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.

Abdolkhalil B. en

Grado:

Xxx

JP M. en

Grado:

I'll do business with them again. Thanks

roberto m. en

Grado:

Ok

jude c. en

Grado:

It was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.

Johanie G. en

Grado:

J’aimerais vraiment être contacté par une personne qui s’occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400

Anne P. en

Grado:

J’ai loué des U-Box donc je ne peux commenté sur l’entrepôt, je n’y suis pas allée. Mais le service de location et la livraison était convenable.

Gissela M. en

Grado:

I felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.

Braden H. en

Grado:

Everything was clean and organized and the staff was extremely helpful. Thank you!

amir z. en

Grado:

Very happy with my first experience.

mariette r. en

Grado:

Mauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J’attends toujours que quelqu’un donne suite à ma requête.

nancy c. en

Grado:

The wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.

VINCENT B. en

Grado:

1

Daniel L. en

Grado:

Great facility