Customer Reviews for U-Haul de Lachine - déménagement et entreposage

4,506 reviews

2100 Norman St   Lachine, QC H8S1B1
(Encan St-Pierre)

(514) 634-3313

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 6/30/2024: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(514) 634-3313

2100 Norman St
Lachine, QC H8S1B1
(Encan St-Pierre)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 6/30/2024: 7:00 am - 7:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

None

Dean S 
Rating:
1.0

You charge me gas even if I did return the truck to the same level. You are stealing money .

Dominique D 
Rating:
5.0

Customer did not leave a comment.

CHER N 
Rating:
3.0

Reserver chariot pour demenagement pas capable d’avoir ensuite pneu pression trop basse avant droit s

francois D 
Rating:
1.0

This facility is run by idiots. The service is ridiculous. The staff has no respect at all and makes you feel like you are the idiot when you ask simple question and ask for help as their system is not working properly; our access card was denied and the guy told us it was our fault and he couldn’t do anything to help out. Honestly, I’ve never experienced bad service like that and I won’t be using the company anymore.

trycia b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacky M 
Rating:
1.0

Maybe have better staff. It’s ruining the entire experience.

briere j 
Rating:
5.0

Customer did not leave a comment.

Azzeddine S 
Rating:
5.0

Customer did not leave a comment.

Bob H 
Rating:
3.0

Every time I came to my storage unit I would find rat droppings (feces) all over my boxes and bins. I had zero access to cleaning supplies (broom or rag) to help clean the mess. I've even spotted a mouse running down the hallway.

ANIKA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian B 
Rating:
1.0

Be faster, it took 2 hours even with a reservation

Benoit B 
Rating:
2.0

Long line up at check in. When the guy attached the trailer on my car, he did everything except checking how solid was the attachement on the car. Turns out he forgot to screw in the lock on my hitch and I’m the one that made the discovery and secured the attachment.

Louis-Philippe B 
Rating:
4.0

Customer did not leave a comment.

jeanette b 
Rating:
3.0

Customer did not leave a comment.

Nocolas P 
Rating:
4.0

You took care of everything beautifully!

lori o  |  Overall Experience 
Rating:
1.0

Waited 2 hours for my rental. They are too slow and take too long to serve any clients.wpker chitchat to much

Natasha F 
Rating:
2.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Everything is done and operated very well

Sheldon A 
Rating:
5.0

Le temps d'attente à été très très long ! Il faudrait planifier différentes files d'attente selon les besoins. Par exemple un guichet pour le storage, 1 guichet pour les personnes avec une réservation de camion, 1 autre guichet pour les réservations de trailers. Mais le personnel a été très serviable et gentil !

emmanuelle b 
Rating:
1.0

Nous avons eu le camion 90 minutes plus tard que l’heure prévue. Et j’ai eu un plus petit camion que ce que j’avais réservé pcq il y n’avait pas ce qui était prévu même si j’avais réservé d’avance la location. Le fait que le camion était plus petit m’a causé beaucoup de problème. Et un retard de 90 minutes est inacceptable. Jamais je ne recommanderais une location U Haul a personne

Jeremy D 
Rating:
2.0

I reserved a month in advance and was called the day before moving and was told no truck would be available. I had to negociate and finally found one, but a few hours after what I booked for. The truck was also low on gas when I picked it up. However, the truck was clean and alright.

Gabriel C 
Rating:
2.0

1. We stood in line for 45 minutes, no clerk at the counter 2. When booking online, the system pushed us up to a rental that I don t even have a license for. 3. The system on-site was also an issue, the clerk had to fight with it. 4. I got charged for gas that I had replaced. 5. The best part was the customer service.

Julien G 
Rating:
1.0

I arrived at the location at 9h45 to pick up my truck for a 10 am reservation. I waited in line to be served until 11, then due to your technical issues, your employee took another 30 minutes to complete my paperwork. I was then told that I would still have to have the van back by 14h00 or face paying another 4 hours. I paid for a 4 hour rental and due to your incompetence I only had 2h30 use of the van. If this is your standard practice, it is in my mind theft. I will never rent from UHaul again

Michel P 
Rating:
1.0

Waited in line for 1.5 hour to retrieve the vehicle and when dripping it, they made me wait and waste my time (0.5H) in line for the drop off when I didnt have to wait but an employee told me to go wait in line. Complete incompetence at the counter.

Eric S 
Rating:
1.0

I had to wait in line for 2 hours to get my truck. They didn’t have the truck I reserved, so they gave me a smaller one. The truck wasn’t ready with none of the equipment/accessories I had asked for. The gas was almost empty

Samuel L 
Rating:
3.0

J'ai rencontré deux personnes dans cette agence, une grosse et une mince, la grosse personne a annulé ma réservation sans aucune raison et m'a dit qu'il n'était pas possible de me livrer la voiture. Mais le maigre Fred a accepté lorsque je lui ai demandé de vérifier à nouveau ma réservation et il l'a gentiment fait pour moi. je le remercie vraiment

Mohammad H 
Rating:
2.0

Charge me 100$ for the fuel when il returned the truck at the same fuel.

Bianca V 
Rating:
5.0

Sophia Oxley the best manager I ever met.

aouled a  |  Overall Experience 
Rating:
5.0

My experience too good . Van was well cleaned

surjeet s 
Rating:
3.0

Customer did not leave a comment.

Norman C 
Rating:
1.0

Everything !!!!

bernard m 
Rating:
4.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Make sure gas is what it’s supposed to be Send correspondence in English pleade

Violet A 
Rating:
3.0

Customer did not leave a comment.

Sharon B  |  Overall Experience 
Rating:
2.0

Courriels en anglais…pas au bon endroit pour le ramassage Lachine au l’ieu de la rue NotreDame

Daniel P 
Rating:
4.0

Un personnel courtois et professionnel

Kraidy p 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda R  |  Overall Experience 
Rating:
4.0

First very good experience, will totally recommend you!

gonzalez p  |  Overall Experience 
Rating:
4.0

The staff at this location were friendly and helpful. It's with the company itself and the bureau chef I had problems. First, they make it very unclear that the location you choose in your reservation is only a preference. When you make you reservation online, it's gonna show that the equipment is available at the location you choose EVEN THO IT'S NOT AVAILABLE. Then the company is gonna call you the night before your reservation to tell you they changed your reservation to pick up a differente equipment than what you asked for, in a differente location than what you choose AND they cannot do anything about it. Everything is made so they make as much money as possible, regardless of costumer satisfaction.

Jeanne P 
Rating:
5.0

Everything from my end was satisfactory

neil b 
Rating:
1.0

Horrible waiting times, very long procedures to rent even though I did online check in. Debit Deposits that are returnable only by cheque, months after. Service people that don’t understand their own system, and managers screaming at their employees. If I had another choice than UHaul to rent vehicles I’d use it.

Lev Y 
Rating:
5.0

Customer did not leave a comment.

Samuel R 
Rating:
5.0

Customer did not leave a comment.

kevin j 
Rating:
5.0

Customer did not leave a comment.

Kenneth G 
Rating:
1.0

All of the employees are so rude, they need a proper costumer service training. Attitude and the way they serve to a customer is so unprofessional.

OGUZHAN G 
Rating:
1.0

fuel surcharge , truck was returned with a bit more fuel but clerck didn’t and charge it, even if i showed him picture before and after… no manager on site to solve issue… Clean carpet charge 30 $ and pn the pickup window it is writ5en 25$ Since no manager on site, I called uhaul customer service and was not able to talk to anybody. Waited 30 min on the l8ne and system hangup on me… called a second time … same thing…. I want my money back for the fuel and for the cleaning surcharge….

Provencher M 
Rating:
1.0

I was shocked by how many mouse droppings accumulated at the base of the unit. Items need to be thrown out as there was no way to save them. When I first arrived to drop off my things the staff was cold and my questions seemed to be an unwelcome inconvenience.

Matthew D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L 
Rating:
4.0

Customer did not leave a comment.

DEVON M 
Rating:
5.0

The bathroom was a bit dirty and had no toilet paper

Allan M 
Rating:
4.0

Customer did not leave a comment.

Kabika S 
Rating:
2.0

I had a mice infestation in my storage and it was absolutely disgusting. Clearly you guys don't exterminate. Horrible experience. Never again.

denisha b  |  Overall Experience 
Rating:
2.0

Extremely slow service, run by people that don't seem to know what they're doing. While the equipment I needed was perfect and available, I don't have an hour to stand around waiting for someone to assist me. Do something about this please.

Neil V 
Rating:
5.0

Fast and professionnel

Stephan F 
Rating:
4.0

Improve the vehicle reception and return process. I checked in online but it seemed to have no impact on my receipt of the vehicle at location. It was like I never checked in at all. And then when I returned the vehicle there were no staff at the counter or in the store, so I just left the keys with the wash crew because I was pressed for time. A more speedy and seamless vehicle receipt and return could improve your service, with an emphasis on making the online check-in actually effective. Otherwise everything was great!

James H 
Rating:
4.0

Very clean and maintained. My only issue was entering after hours as the card entry gave me a hard time to enter.

DEBRA L  |  Overall Experience 
Rating:
4.0

Plus de personnels pour recevoir les clients. Temps d’attente est très long pour se faire servir Seulement une personne pour recevoir les clients

Christian T 
Rating:
5.0

Customer did not leave a comment.

daniel w  |  Overall Experience 
Rating:
1.0

Hade to wait 1 hr and half for sevice when I brought back hte truck and wanted to rent a unit the pour guy at the desk was so nice and needed help but no one was thers to help you need to hire mon peoples.While I was There waiting I had 2 men waiting for me to get the unite at 50 $ an hours so I had to pay theme for doing nothing I was not very happy

LISE V 
Rating:
5.0

I was not given a circle check of the vehicle on site or given a run down of unusual aspects of the truck. Eg: when starting the engine, when I stepped on the brake the truck made a horrible, loud & weird noise . I finally figured out that all I had to do was not step on the brake while tuning the key. Nothing major , just a bit disconcerting. When i mention it upon returning it, i was told they all do that. It Just would have been good to be told it did that so i would not think there was a problem or i was doing something wrong.

Robyn M 
Rating:
5.0

Fast and reliable service. Equipment in good condition.

Ashod M 
Rating:
1.0

This is the 2nd time I’ve reserved a specific trailer online at this location only to wait 1 hour in line to finally be told it isn’t there…(it was when we arrived) The employees have 0 sense of urgency and seem to redo the whole process at the cash that I did online (make model car, enter address etc) not just validate it. Very frustrating experience.

Mike S 
Rating:
1.0

Équipement pas vérifier lumières non fonctionnel changer remorque 3 fois facturation enadecouate

Diane H 
Rating:
5.0

Tout etait parfait

cardinal r 
Rating:
5.0

One of the best customer service ever i had The manager was amazing and employee also I recommend you to this place

HAMED S 
Rating:
5.0

Everything was fine.

David B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

USB outlet in the véhicule

PATRICE F 
Rating:
4.0

Customer did not leave a comment.

Stephane T  |  First Impressions 
Rating:
3.0

First girl is terrible. Second guy, Joey, is nice and helpful.

dong y  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gleudin A 
Rating:
5.0

Good service and good company

Hicham O 
Rating:
5.0

Thanks

valery h 
Rating:
4.0

Bonjour, On 28 april 11:00 at U-Haul Lachine, Québec. The employees are dedicated to their job. I think They were too busy to have lunch, yet remained very polite even while rushing.

Sylvain C 
Rating:
1.0

Truck I reserved not available, 1 hr wait time to pickup and no one there for drop off. Overall wouldn’t recommend.

Alexander M 
Rating:
1.0

Customer did not leave a comment.

Salvatore M 
Rating:
1.0

Not well organized. Trailers were not parked for easy access. The one I got was behind another one that we needed to remove. Delay of 45 minutes to get the trailer after leaving the counter.

JEAN-FRANCOIS L 
Rating:
4.0

Customer did not leave a comment.

Alexander C  |  First Impressions 
Rating:
1.0

Employees are miserable and slow as molasses. What’s the point of filling out the information online and when you get to the counter you have to provide all the same information even with a reference number?? I had to wait in line for 1h 45m to rent a trailer. I will never rent from your company again and I tell everyone I now to stay away.

Brian T 
Rating:
1.0

Have more employees Achieve a much better customer service Better organize the process Clean the trucks and tell customers the fuel levels corresponds to how many KM of autonomy

Valerie A 
Rating:
1.0

Very slow process, had ordered on line for 11 am and had to wait 1:30 in line !!

Stacy L 
Rating:
1.0

Le temps d’attente est énorme, il n’avait pas de camion aller seulement quand j’ai réservé 6 semaines à l’avance, on me fait un “deal” non respecter. Je me trouve à payer le gaz et km en double avec un service pourri

jacques s 
Rating:
1.0

Terrible experience and terrible location. Not staffed properly. Staff poorly trained. My return wasnt completed when i did my drop off so i had to go back the next day. Waited 45 minutes (again) in line. No apology no service. Brutal!

DWAYNE F 
Rating:
5.0

Demore mucho tiempo casi 3 horas que me entreguen el vehiculo, pero el resto excelente

Leandro J 
Rating:
1.0

The staff at that place was not well trained. Only one guy knew what he was doing and it created huge wait times. (He was part of a team of 4 but had to basically do all the work) Even though we made an online reservation and nothing happened with the truck during our rental we had to wait forty minutes picking up the truck and another 45 minutes giving it back. We don't appreciate having our time wasted like this.

Genevieve G 
Rating:
1.0

Booked for 24 hours had email confirmation, person at desk told me i can get truck for 6 hours or he wont be giving me truck at all, then he called his boss and he said the same thing. How can they threaten someone like that. Thats why i booked early but still i had to change my plans

sandha S 
Rating:
5.0

I rented a trailer for a one way trip to Baie-Saint-Paul, I was supposed to drop the trailer at the U haul facility in BSP, but it is close. I had to drive two hour back to Sainte-Anne de Beaupre to drop the trailer. Not very happy they did not told me that the BSP facility was close when I reserve.

Raymond L 
Rating:
5.0

Again and again the staff is top notch,

marc s 
Rating:
5.0

Customer did not leave a comment.

Razvan G 
Rating:
5.0

No comment.

David J 
Rating:
4.0

Customer did not leave a comment.

sharon d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEZIN C 
Rating:
1.0

Only one person at the reception. The other employee refused to spoke English and mentioned that she don't like certain client and she looked at my driver who is Indian.

Daniel R 
Rating:
5.0

Super well kept facility. Access is absolutely awesome! Getting the locker was a little shaky, but the rest has been top notch!

Brian S  |  First Impressions 
Rating:
4.0

It took a while to get the bill closed when we returned the equipment after hours. Also multiple calls and stress for nothing. Once we got in touch the 3rd time, all was OK.

Michel C 
Rating:
2.0

The employees don't left the building to go outside with us. The gas and mileage are not update so WE have to make sure to take a picture to proof it. (They refund us for the wrong mileage) We took a truck and realized in the parking lot that the flap for the front wheel well was falling apart... so we changed the truck. Still I will recommend for the price.

Daniel R 
Rating:
5.0

the cube was not clean - a lot of stuff on the floor

NATHALIE l 
Rating:
5.0

It's clean and safe so far love the experience

ELTON C  |  First Impressions 
Rating:
2.0

Employee seemed new and didn’t know how to do anything. Was unsupervised and made me waste a lot of time. The truck had less gas and more mileage than stated in the contract and I got charged for it. Finally, the app is buggy and awful when trying to return the vehicle. Overall had a really bad experience this time with U-Haul.

Gustavo R 
Rating:
5.0

Very friendly and helpful staff

carter t 
Rating:
3.0

Customer did not leave a comment.

Normand T  |  Overall Experience 
Rating:
5.0

Nothing, all employees were so professional, nice smiling and welcoming, keep up the great work at the Lachine store,

marc s 
Rating:
5.0

Customer did not leave a comment.

RUSSELL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amoussou c 
Rating:
5.0

Customer did not leave a comment.

daniel w  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful.

Sean M 
Rating:
3.0

Customer did not leave a comment.

Gabriel P 
Rating:
1.0

Customer did not leave a comment.

thomas c 
Rating:
4.0

Everything went very well and the staff were good. The only problem is how long the line is. You need to streamline the process

jennifer b 
Rating:
5.0

Parfait le service

bruno h 
Rating:
1.0

Très mauvaise organisation, temps d'attente beaucoup trop long, vous devriez au moins avoir un ou deux comptoirs pour les personnes qui ont une réservation et un autre pour les autres services. De plus quand on réserve un véhicule dans un centre et qu'on nous dit à la veille qu'on devra aller chercher notre véhicule dans un autre centre beaucoup plus loin et qu'on nous dit que c'est une pratique normale cela veut dire que vous vous foutez complètement de vos clients. De plus vous me chargez du kilométrage supplémentaire c'est insultant et aussi des frais de nettoyage du camion qu'on ne m'a jamais avisé au départ en plus que le camion était très propre lors du retour et n'avait à mon avis besoin d'aucun nettoyage. Pour toutes ces raisons et d'autres que je ne parlerai pas ici je ne ferai plus affaire avec votre compagnie et je ne vous recommanderai à personne et même aviserai les organismes concernés de votre façon de faire.

Raymond L 
Rating:
3.0

The location or installation rather, was one thing. The most important par for a client, which is the SERVICE, was awful. The staff there treated us like we were begging, for money. They were condescending, disrespectful and treated, not us, but the other clients that were there with disdain. Really disappointing experience.

juan s 
Rating:
5.0

Customer did not leave a comment.

imran m 
Rating:
5.0

Customer did not leave a comment.

frank c 
Rating:
5.0

Customer did not leave a comment.

Guy H 
Rating:
5.0

Nothing. Good, easy service

melissa c 
Rating:
5.0

Rien

FRANCIS G 
Rating:
5.0

Really super nice guys work there !

Ahmad H  |  First Impressions 
Rating:
5.0

It was an excellent choice to choice U-Haul for my storage needs.

Chris S  |  Overall Experience 
Rating:
2.0

i initially booked a 10' truck for a one-way trip to toronto. i received a call from someone at u-haul the evening before my pickup date who offered me a different vehicle since there was apparently a shortage. i was initially asked to take a 26' truck but after expressing safety concerns (i've never driven anything that large before), we settled on a cargo van. when i arrived to pick up the van, i was informed i had no vehicle linked to my reservation. i had to spend another 2 hours on the phone with u-haul head office to figure out alternate arrangements. i would rate this experience as 1 star but i'm giving it 2 only because the rep at head office and the employees at the depot were sympathetic, and tried to get me on the road as soon as possible.

Sarah L 
Rating:
5.0

Customer did not leave a comment.

Howard D 
Rating:
2.0

Notre équipement a été endommagé par la grande quantité de souris. Les boites de poison ne servent à rien et ont été remplies seulement qu'une fois à notre demande. Plein de crottes de souris partout dans nos choses. Service difficile au bureau, non acceuillant , non bienvenu et aucunement chaleureux. Équipe nonchalante.

Joanne G  |  Overall Experience 
Rating:
3.0

I paid for 24hr access buy never got it. Plus I called to remedy the situation and it never got remdied technically I'm owed money Lynn

lynn g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole F  |  First Impressions 
Rating:
3.0

despite the facility being fairly clean and maintained, there is a mice problem and we recommend that if a unit is rented out longer than a few months, it should be mandatory that the mouse traps be changed at least once every 3 months, that may help reduce the mouse problems the facility has. an email/text or letter by mail could be sent to the renter letting them know their locker needs a new trap and they need to be present. personally i would prefer to have to show up at the locker once a quarter to do this than to lose my belongings because mice got inside and peed/pooped on my things.

Francois L  |  Overall Experience 
Rating:
5.0

Everything was excellent and easy the only pb is rat , I found loads of rat dropping ,

Meriem S  |  Overall Experience 
Rating:
5.0

Merci pour votre engagement Juste quelques suggestions : Prévoir des ciseaux pour couper le ti-rape quand le client prend la possession de son unité et prévoir les balais pour les nettoyer au départ. Merci

Natalya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claude s  |  First Impressions 
Rating:
5.0

The ability to speak English would be very good. Although they did try hard to accomidate.

doug s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elisabeth c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina R  |  Online Move In 
Rating:
5.0

Good storage experience. Only one issue and was resolved promptly by the staff.

Erik H  |  Overall Experience 
Rating:
3.0

There were too much rat droppings over my stuff and furniture. I put my sofa in the garbage. I am so sad because of the rat . 😞

Mehdi R  |  Overall Experience 
Rating:
5.0

Organized place and friendly staff

ashraf z  |  Overall Experience 
Rating:
5.0

All persons I had contact with were extremely helpful. As for Spĥia, I was very, very impressed with how she directed all functions of your system. She gets 11 ***** (stars) BRAVO to all!!!!!

Percy G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAVID J  |  Overall Experience 
Rating:
4.0

Il y avais des souris dans mon box

Julie t  |  Overall Experience 
Rating:
5.0

Thank you to Sophia for the amazing service. She went above and beyond to help me. She was professional and friendly. Thank you!

Massimo C  |  Overall Experience 
Rating:
3.0

I have been a client with this storage facility since 2017. I have noticed in the past year that the mouse/ rat problem has gotten much worse. a normal commercial/industrial building of this type always has rodents but recently they have gotten out of control. I found a dead mouse in my locker and huge amount of droppings. I know that the other clients around my locker are storing items that attract them and smell very bad. U haul should put a clause into the lease permitting. Access to any locker that is suspect of containing items that would attract rodents. I brought it to the attention several times to an employee that there was a very bad smell. They said that they could not do anything about it because they can’t open the locker. The solution was to install a air freshener to mask the order of rotting food.

Workman I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan G  |  First Impressions 
Rating:
4.0

Sophia was great and very helpful when I had some problems. Other staff not always the most helpful but she was great!

Melissa H  |  Overall Experience 
Rating:
4.0

I had this unit for year. The only issue was that it was getting expensive.

Patricia P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dario T  |  Overall Experience 
Rating:
2.0

The person who helped me didn't really know what to do. He wasted a lot of time wandering around. Also, he was on his cellphone having a conversation which was not related to his job.

ness g  |  First Impressions 
Rating:
1.0

- Rude staff - I found mice in my storage

Youssef B  |  Overall Experience 
Rating:
4.0

Great staff!!! =)) Access by foot from main entrance to storage units should be accessible inside for customers as well.

Ann M  |  First Impressions 
Rating:
1.0

I reserve a 10 by 15. And only got a 10 by 10 with no valid explanation

Jeffrey S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian K  |  Overall Experience 
Rating:
4.0

The service onsite was ok but service over the phone was poor! Long waiting…

Charles h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

virginia f  |  First Impressions 
Rating:
4.0

Everything was fine. I want to remark the cleaning of the unites excellent!

adrianna Q  |  Overall Experience 
Rating:
1.0

Expensive, rodent feces, and no possibility to get the days left reimbursed. I was horrified to find that mice or rats were living/pooping/ruined my 300$ papasan chair cushion. When I used the truck service I also asked to get the month free as stated on most of your walls and they said they didnt know how to do it. Overall very disappointed. The mouse coming out of my lazyboy chair while moving-out was the last gross drop that made me leave this bad review.

jessica l  |  Overall Experience 
Rating:
4.0

I really enjoyed the online check in and that the lock was included and already in the unit. It was a bit confusing at first to enter the facility because I had to enter the access code into 2 keypads, but it was not clear which keypad needed to be entered first. Finally, when I moved out I noticed that there were a lot of mouse droppings in my unit. I had no food stored in my unit. A lot of the droppings seemed to be coming from the mouse trap in the corner. It is for this reason that I will not be using this facility again and will not be recommending it to others.

Roland Y  |  Overall Experience 
Rating:
4.0

Only suggestion is instructions were not clear. To open the little door you need to enter the code in the big door first and then the little one. Entrance instructions were not clear. More pictures and more guide were needed.

Andrea M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBY G  |  First Impressions 
Rating:
5.0

I found myself locked out of the building, with my friend's car still inside , my fault. I was able to contact the manager, Sophia, after hours on a Friday night and she fixed the problem for me. I must say, I was impressed and overjoyed that I was able to reach her through the Uhaul contact number. She was extremely pleasant and very understanding of my situation (I had returned to the storage building after hours and had not paid for 24hr access). The problem was quickly resolved and I was able continue my moving.

ERIC D  |  Overall Experience 
Rating:
5.0

I don't understand if should receive an access card or no

Oleksii B  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Leticia O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graeme M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul L  |  Online Move In 
Rating:
1.0

They didn’t notify me about the rat and mice problem they we’re having!!! Currently going through a claim! Worst experience ever after wiping down each truck I rented to be professionally but didn’t get the same results from them will never give back 1$ to uhaul

carlo c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
4.0

Sometimes, people do not provide objective answers to customer questions.

Renato G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher G  |  Overall Experience 
Rating:
4.0

Excellent customer service. Other than a quick cleanup required on my part before making use of my locker, everything went fine. Unloading was a breeze and facility appears well maintained. I think I made the right choice.

Phil C  |  First Impressions 
Rating:
5.0

Uhual always maintains the most the most professional people there to help. Their process is always simple and convenient with their emails and text confirmations. Its reassuring to have your tools and rooms booked with uhual. The prices out from moving are always the best to rent a truck for the day, rooms are an affordable price. Overall Im always happy to book with uhual either last minute, a day in advance or a month in advance. Thank you for saving my life literally!

AMELIA D  |  First Impressions 
Rating:
5.0

The facility at Lachine was clean and the staff was very courteous. They addressed my concerns in a timely manner.

warren a  |  Overall Experience 
Rating:
2.0

There was rat feces, urine, and a dead mouse in my boxes.

Tristana M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Olha D  |  Overall Experience 
Rating:
3.0

We should have gotten a month free because we also rented a truck! We saw signage for this in a few places, but the agent refused. There was a long lineup for the desk and the staff seemed extremely laid back. We were given literally the furthest possible unit from the entrance, despite requesting something closer and there being at least 20 closer lockers with green tags on them.

Jennifer S  |  Online Move In 
Rating:
5.0

All employees were great. Smiling and professionnel. Most probably not earning a lot but did not show

normand p  |  Overall Experience 
Rating:
5.0

It was confusing to know which keypad to enter the access code first. Other than that everything else was super straightforward and easy!

Roland Y  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ELOISE E  |  Overall Experience 
Rating:
5.0

The office staff was very helpful

Kirsi U  |  Overall Experience 
Rating:
5.0

merci pour tout

Maurico G  |  Overall Experience 
Rating:
5.0

Having inquired before my billing due date (July 2) about the fact that I was unable to move out the the 2nd due to the fact that my movers were not available that day, I was very grateful that the staff provided me with two days grace so I was able to move July 4th without being charged. Thanks you UHaul for your understanding and generousity.

catherine p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN D  |  Overall Experience 
Rating:
4.0

Staff was definitely friendly but the wait left something to be desired as I was greeted supposed to have started but had to help a coworker with something then told me I would have to wait as it was now time to clock out for him. This left me waiting for a good solid 10 or more minutes as the customer being helped was having issues with car compatibility. There were 2 other customers behind me who also looked impatient. The facility is very clean and easy to move the dollies in unlike previous places I've gone to who had floors of carpets this often made it harder using the dollies but here the floors are well taken care of and it slides well for an easy move. I give this 4 stars because although it was a wait the staff was friendly and the move to the storage went really well and was done in a matter of minutes once we had the dollies loaded and ready to go. I also love that they give you a map to locate your u it easier as sometimes i can forget directions.

Marie B  |  First Impressions 
Rating:
5.0

Very clean, very organized, excellent online check-in with lock waiting for me in the locker.

richard b  |  Online Move In 
Rating:
1.0

When I moved out, I found my unit was COVERED in mouse/rat feces. It was disgusting. But worse is that I have yet to receive a response from the manager regarding the fact that I was charged an additional month of rent days AFTER moving out and cancelling my contract. Horrible service, I absolutely would not recommend this location to anyone.

BERLIN R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessica V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcel G  |  First Impressions 
Rating:
5.0

Really a great storage facility. Particularly like being able to load or unload indoors. Thanks!

steve g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L  |  Overall Experience 
Rating:
4.0

No lights in your unit Bring a flashlight

kerry j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Attila B  |  Overall Experience 
Rating:
5.0

Natasha helped me and went above and beyond to get me a storage locker during the blackout. I appreciate how much effort she put in to getting me my locker when I have a van full of everything I own and no where else to put it

Felicity L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V  |  Overall Experience 
Rating:
5.0

She is the best

Michael M  |  First Impressions 
Rating:
3.0

Everything is good but I find a little bit pricey but that's everything today.

PAUL C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marianthi p  |  First Impressions 
Rating:
5.0

Les agents sont sympatiques et patientes bon service..

MARY G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

julien C  |  Overall Experience 
Rating:
5.0

Check-in process was very easy and quick. Location was clean and very glad that the unload area was indoor with a place to back up a trailer load ramp (elevated platform). I was mistakenly charged for the 1st month even though I was supposed to have the 1st month free based on trailer rental. They resolved this and credited me the 2nd month within 1 business day and minimal hassle from me. Very happy so far with this experience.

Erik H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shiwen J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reza T  |  Overall Experience 
Rating:
5.0

very good

zhiping l  |  First Impressions 
Rating:
4.0

J’ai trouvé des crottes de mulot dans mon sofa, mais heureusement le reste de mes choses n’étaient pas abîmés. Merci

Pascale M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R  |  First Impressions 
Rating: