Customer Reviews for U-Haul at Quincy Ave

2,704 reviews

438 Quincy Ave   Quincy, MA 02169
(Rt 53)

(617) 471-1117

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(617) 471-1117

438 Quincy Ave
Quincy, MA 02169
(Rt 53)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARGARET P. 
Rating:
5.0

Customer did not leave a comment.

CHELLIS B. 
Rating:
5.0

Customer did not leave a comment.

ELINSON A. 
Rating:
5.0

Customer did not leave a comment.

NIKO D. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Customer did not leave a comment.

YU L. 
Rating:
5.0

Customer did not leave a comment.

HUNG P. 
Rating:
5.0

The two gentlemen there were very friendly and took care of me extremely well. They put a trailer hitch on in a very short time. And they called me two days ahead of my appointment to let me know I needed to go to a different location. They went and grabbed the part from the other store and bought it to there location, Wich I appreciated.

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Very reliable.

ADRIAN B. 
Rating:
5.0

They provided great service, definitely would go back as long as they keep that great service they providing over there. :D

JEURY F. 
Rating:
5.0

Friendly, easy to pick up and information.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

KENNY F. 
Rating:
5.0

Truck was ready when we got there and we were very quickly in and out and on our way. Truck return was easy, quick, and efficient. I would use this location again and refer others here.

GARY C. 
Rating:
4.0

Look, there's nothing wrong with the location at all. The guy running the counter was great, waaaay above average customer service. Truck was fine, didn't really have high expectations. But using the site for a return was a real pain in the butt. Everytime I tried to add a picture of the odometer, it would fail. I got to the location at 5:45, and it took 20 minutes to use the site to complete the return. And on top of that, I couldn't get anyone on the 1-800 number. This was a failure at a corporate level. The local level held up their end.

DEREK B. 
Rating:
5.0

The drop-off process via the self-checkout worked well. I arrived after the store was closed.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Erika T. 
Rating:
5.0

Customer did not leave a comment.

JELANI J. 
Rating:
3.0

I didn't receive a furniture Dolly.(was told 5hey didn't have one).As a result I couldn't move my dresser.The van was fine.But unfortunately was not able to monitor my mileage due to a sensor notification blocking information. (Thought was strange).,I have used UHaul before and no issues.But though customer service was very nice. Was disappointed in this past visit. Also can not seem to get a reading of my billing the email. (Print is not enlarging)..Sorry I can't say I was impressed at all for this last reservation. Suzanne Eaton

Suzanne E. 
Rating:
5.0

Much better experience than my previous, pickup and drop off were super smooth

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

BARTOLOMEO V. 
Rating:
5.0

Customer did not leave a comment.

LEEIA B. 
Rating:
5.0

Staff are very very very friendly I love them

SHVAN A. 
Rating:
5.0

The only thing that I was displeased about was that my van smelled faintly like cigarettes right when I picked it up. Otherwise the pick up / drop off went extremely smoothly!

Angela M. 
Rating:
5.0

It was just what we needed to help with the move, greatly appreciated

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

WILSON R. 
Rating:
5.0

The guy working the counter was extremely helpful and knowledgeable.

DONALD R. 
Rating:
3.0

This was the worst customer service I ever experienced at a uhaul before. I arrived for my 12:00 reservation, the person working there was sweeping out the back of a van, when I asked him to help me he told me he was the only one working and I needed to wait. He continued to clean the van for another 5 minutes and then checked me in. When I inspected the uhaul truck there were two bags of trash left by the previous renter and cigarette ashes in the door tray. I went back in to tell the employee and he just said “sorry about that” while continuing to text on his phone and not even look at me. He didn't offer to clean the truck or give me a different truck. I am very disappointed with my experience at uhaul; I have rented in the past and never had an issue.

ERIKA K. 
Rating:
4.0

I've never gone into a UHaul location and not had to wait. This is no reflection on the staff. The employee at the desk was knowledgeable, courteous and efficient. But she was one person expected to be doing the job of two, and sometimes three. The customers in line were customers who had reservations. The company knew full well that 5 people would show up at 10:00 to pick up their vehicles. I can't imagine that the company does not make enough money to hire and pay an adequate amount of staff a livable wage. That said, my experience was surprisingly good considering how overworked the staff is.

KELLEY M. 
Rating:
4.0

The Associate was very helpful and saved us money by recalulating our use and boxes for the number needed was differebt tha I had wanted.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

PHONG H. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
5.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

the staff is extremely helpful and kind. Very pleasant to work with.

James M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Another great experience. The person there was very friendly and customer oriented

John W. 
Rating:
2.0

Took me almost 10 minutes for a truck, first truck was not on the lot, 2nd truck was not on the lot, 3rd truck was behind another vehicle. It took 4 refreshes for a truck to available for self check out. I lost 30 minutes of my move time due to the slow web experience. Photos of truck were old and inaccurate. Customer parking is not big enough. Generally this is a once and hopefully never again. Got into the truck, candy wrappers in the door, not cleaned out, Tire sensor warning, can't get mileage accurately enough since the warning keeps coming up on the dash.

RIch E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

Everything was good.

CLAUDIA M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
2.0

Leak in roof of truck

SARAH N. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

HARRIS R. 
Rating:
3.0

Customer did not leave a comment.

JINSONG J. 
Rating:
5.0

All good today!

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

WEI L. 
Rating:
4.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Nothing it was excellent

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Evjo G. 
Rating:
5.0

Customer did not leave a comment.

MANUJ P. 
Rating:
5.0

Location representatives provided excellent service, checking out and checking in.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

DANTE F. 
Rating:
5.0

Customer did not leave a comment.

RAJ P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK Z. 
Rating:
5.0

Excelent treatment by the person in charge.

DONATO P. 
Rating:
3.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Service at location was great. However they did not have the 20ft truck i reserved and no one called me to let me know. Had to take multiple trips due to only having 15ft available costing me to pay extra mileage. The 20ft would have fit all of my items in one trip the 15ft did not.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
1.0

Upon arrival to pickup the van I had rented, i walked through the door of uhaul and tripped over a metal plate that was protruding up from the door frame. I hit the floor falling face first onto the cement floor. After i got off the floor me knees were bleeding so badly that i had to leave and have someone else pick up the van. I asked for the manager but was told they could not give out his name or number. No one even bothered to call to see if i was alright, plus i had to pay for the van. By the way I am not alright.

ALISA M. 
Rating:
5.0

The location manager is exceptional in his ability to work with the customers and provide what is needed and being fair. Absolutely outstanding customer service on the part of the manager and staff.

TYRONNIE L. 
Rating:
2.0

Reason for below average rating is due to my asking to extend the reservation, was told I was all set. And then called at 0700 the next day by my end location and asked why the truck wasn't there yet.

ALAN F. 
Rating:
3.0

I feel bad there was only one girl working trying to check everyone in at 7am. We went a few days earlier to get moving blankets and they said you have to get them on the day you pick up your truck and today there were none, and none in the truck. This forced me to use my home blankets that are not for moving but I had no choice. I want a partial refund for the long wait time when I'm trying to move and being out of a critical item for moving.

DANIELE I. 
Rating:
5.0

Kayla is amazing nice and she been helpful on solving my issues with patience. I like her service! (The guy who had iOS on his phone said)

Haoqiao Y. 
Rating:
4.0

Everything very good except when finding that the use of the 2-wheeler in the back of the truck was considered a separate rental. I used it for 10 minutes, and was charged for the 4 days I rented the truck. It shouldn't be in the truck if it is a separate rental. It's simply not right.

Arthur M. 
Rating:
3.0

App causes a lot of difficulty.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Gentleman at front desk was nice and helpful

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Staff (check in and check out) were friendly and professional.

Lloyd K. 
Rating:
5.0

Customer did not leave a comment.

Marlon H. 
Rating:
5.0

None

HEAVEN N. 
Rating:
5.0

Everything went really well and smooth. Would recommend

JOHAN S. 
Rating:
5.0

Customer service was superb. Quick and easy rental. I highly recommend it.

MARGIE C. 
Rating:
5.0

Customer did not leave a comment.

Deia D. 
Rating:
5.0

oh wonderful

PETER S. 
Rating:
5.0

Great staff!

NIKHIL S. 
Rating:
5.0

Andy was very pleasant

AUDREY S. 
Rating:
5.0

Just keep doing what your doing

ROBERT M. 
Rating:
1.0

Was the victim of fraud at this location on 9/15/21. Brought the truck back at 3 pm after going 34 miles and the right gas, but got charged for 96 miles and a $39.42 fuel charge. Obviously they sent the truck out again on my contract. Really dirty, but unsure yet if it's a mistake or purposeful. Waiting to hear from the manager. If not fixed, then I'll have to assume it was in purpose.

RUSSELL L. 
Rating:
4.0

Customer did not leave a comment.

YVES B. 
Rating:
1.0

The trucks were parked way too close to one another at the pickup location which was unnecessary and frustrating to retrieve. You can tell this locations staff does not care about keeping a warm an inviting atmosphere as everything seemed messy, dirty and un-cared for. One worker was just sitting on a golf cart literally do nothing as I struggled to get lock off and back the track out of a nearly impossible parking spot. I will never rent from Uhaul again, never!

Robert R. 
Rating:
5.0

Very helpful staff, highly recommend.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
1.0

The return process is awful and I was charged $20 because I missed a text (while driving) to return the truck. I called customer service when I saw the text and expected it to be resolved. Two days later I am charged $20 for improper drop off of vehicle and again call customer service who are not empowered to do ANYTHING. And I have to wait 72 hours for a call back to see if they will waive the charge for missing a text while driving. How ridiculous is this process. I won't rent again and will tell everyone what a poor experience this was.

ERIK W. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
3.0

This was not the location that we made the reservation at., when we arrived in Norwood, they told us they didn't have a truck for us. And that they had texted us earlier in the AM. I did not see the text and they proceeded to explain that the reservation location is only as good as whether or not the person who had the truck before us returned it to that location. I think when you make a reservation, you should tell customers that you will do the best you can to accommodate that location but that they should check that morning if there are changes. I would have liked to know that right when I made my reservation.

Wendell M. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

It's nice treat that the local store workers are friendly. Not so much for your call center representatives.

GRADY C. 
Rating:
3.0

This wasn't supposed to be my pickup location. My order was for the other Quincy location on southern artery. I spent more than half an hour at that location with a man who didn't know how to use his own computer system nor know how the reservation system worked before he called someone else and realized they didn't have a truck at the southern artery location for me because he had just had it sent down to Quincy Ave despite him literally pointing at the truck and saying “that's your truck” before he took me inside to confirm paperwork. By the time I got to Quincy Ave and checked in, it was an hour after my reservation was supposed to start all because your associates messed up.

ALEXAE C. 
No reviews have been submitted for this location.

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