Location representatives provided excellent service, checking out and checking in.DONALD W.
Customer Reviews for U-Haul at Quincy Ave
Quincy, MA 02169
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANTE F.
El cliente no dejó un comentario.RAJ P.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.PATRICK Z.
Excelent treatment by the person in charge.DONATO P.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.JONATHAN P.
El cliente no dejó un comentario.STEPHEN M.
Service at location was great. However they did not have the 20ft truck i reserved and no one called me to let me know. Had to take multiple trips due to only having 15ft available costing me to pay extra mileage. The 20ft would have fit all of my items in one trip the 15ft did not.RICHARD N.
El cliente no dejó un comentario.BRIAN J.
Upon arrival to pickup the van I had rented, i walked through the door of uhaul and tripped over a metal plate that was protruding up from the door frame. I hit the floor falling face first onto the cement floor. After i got off the floor me knees were bleeding so badly that i had to leave and have someone else pick up the van. I asked for the manager but was told they could not give out his name or number. No one even bothered to call to see if i was alright, plus i had to pay for the van. By the way I am not alright.ALISA M.
The location manager is exceptional in his ability to work with the customers and provide what is needed and being fair. Absolutely outstanding customer service on the part of the manager and staff.TYRONNIE L.
Reason for below average rating is due to my asking to extend the reservation, was told I was all set. And then called at 0700 the next day by my end location and asked why the truck wasn't there yet.ALAN F.
I feel bad there was only one girl working trying to check everyone in at 7am. We went a few days earlier to get moving blankets and they said you have to get them on the day you pick up your truck and today there were none, and none in the truck. This forced me to use my home blankets that are not for moving but I had no choice. I want a partial refund for the long wait time when I'm trying to move and being out of a critical item for moving.DANIELE I.
Kayla is amazing nice and she been helpful on solving my issues with patience. I like her service! (The guy who had iOS on his phone said)Haoqiao Y.
Everything very good except when finding that the use of the 2-wheeler in the back of the truck was considered a separate rental. I used it for 10 minutes, and was charged for the 4 days I rented the truck. It shouldn't be in the truck if it is a separate rental. It's simply not right.Arthur M.
App causes a lot of difficulty.LEE T.
El cliente no dejó un comentario.PAUL C.
El cliente no dejó un comentario.Michael M.
Gentleman at front desk was nice and helpfulJOHN G.
El cliente no dejó un comentario.LAURA M.
Staff (check in and check out) were friendly and professional.Lloyd K.
El cliente no dejó un comentario.Marlon H.
Everything went really well and smooth. Would recommendJOHAN S.
Customer service was superb. Quick and easy rental. I highly recommend it.MARGIE C.
El cliente no dejó un comentario.Deia D.
oh wonderfulPETER S.
Great staff!NIKHIL S.
Andy was very pleasantAUDREY S.
Just keep doing what your doingROBERT M.
Was the victim of fraud at this location on 9/15/21. Brought the truck back at 3 pm after going 34 miles and the right gas, but got charged for 96 miles and a $39.42 fuel charge. Obviously they sent the truck out again on my contract. Really dirty, but unsure yet if it's a mistake or purposeful. Waiting to hear from the manager. If not fixed, then I'll have to assume it was in purpose.RUSSELL L.
El cliente no dejó un comentario.YVES B.
The trucks were parked way too close to one another at the pickup location which was unnecessary and frustrating to retrieve. You can tell this locations staff does not care about keeping a warm an inviting atmosphere as everything seemed messy, dirty and un-cared for. One worker was just sitting on a golf cart literally do nothing as I struggled to get lock off and back the track out of a nearly impossible parking spot. I will never rent from Uhaul again, never!Robert R.
Very helpful staff, highly recommend.Christopher G.
El cliente no dejó un comentario.Jessica H.
The return process is awful and I was charged $20 because I missed a text (while driving) to return the truck. I called customer service when I saw the text and expected it to be resolved. Two days later I am charged $20 for improper drop off of vehicle and again call customer service who are not empowered to do ANYTHING. And I have to wait 72 hours for a call back to see if they will waive the charge for missing a text while driving. How ridiculous is this process. I won't rent again and will tell everyone what a poor experience this was.ERIK W.
El cliente no dejó un comentario.ERIC B.
This was not the location that we made the reservation at., when we arrived in Norwood, they told us they didn't have a truck for us. And that they had texted us earlier in the AM. I did not see the text and they proceeded to explain that the reservation location is only as good as whether or not the person who had the truck before us returned it to that location. I think when you make a reservation, you should tell customers that you will do the best you can to accommodate that location but that they should check that morning if there are changes. I would have liked to know that right when I made my reservation.Wendell M.
El cliente no dejó un comentario.Joseph S.
It's nice treat that the local store workers are friendly. Not so much for your call center representatives.GRADY C.
This wasn't supposed to be my pickup location. My order was for the other Quincy location on southern artery. I spent more than half an hour at that location with a man who didn't know how to use his own computer system nor know how the reservation system worked before he called someone else and realized they didn't have a truck at the southern artery location for me because he had just had it sent down to Quincy Ave despite him literally pointing at the truck and saying â€œthat's your truckâ€ before he took me inside to confirm paperwork. By the time I got to Quincy Ave and checked in, it was an hour after my reservation was supposed to start all because your associates messed up.ALEXAE C.
Nothing to declare.NEIL A.
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.EDDIE E.
When I reserved the truck for our move online, I had no idea what I was doing. I ended up with a truck and was to pick it up in Quincy with drop off in Abington. When I picked up the truck, your employee realized that I would not have enough miles to get to Boston and back because the system thought I was only going between the pick up and drop off locations. So he added miles for me. Also, he saw how expensive our truck was going to be and rechecked to see if it was correct (which it was because 9/1 is a very busy moving day). He could not have been more helpful. I wish I noted his name. As I mentioned it was a busy day for moving so it was busy at the store, but the line moved quickly and it didn't take long to get our truck and get to the task of moving. Thank you!! Also, I should mention, that we were not back in time...we tried, oh we tried. I received a call asking when we would be done and they offered to extend our contract until the next morning. Very pleasant and helpful!! My only complaint is when you call back the number, you get corporate and can't talk to anyone...I didn't like that part. Everything else was great though. Thanks again.Anne B.
El cliente no dejó un comentario.THOMAS K.
Staff was very accommodating and helpfulDIANA S.
El cliente no dejó un comentario.Medha S.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Suthinee S.
Overall pretty smooth experience and pleasant employees.JILLIAN H.
I ordered moving pads with my reservation but there were none available when I picked up my truck. Besides that, the staff was very nice and helpful and the rented truck was ready for pickup when I arrived slightly early. Overall a great experience!ADAM B.
I came here due to needing to drive to get a Uâ€"haul before the Setp 1 move outs. The woman in the morning was so nice and polite. She was efficient and answered all my questions, and even anticipated a few. She made the experience so much more pleasurable.DAVID S.
Great service. Box rentals make so much sense and so useful l.Joanne G.
El cliente no dejó un comentario.JOSEPHM M.
On one of the busiest days of the year there was only one person working in the entire store at the time that I arrived. I waited in line for an hour for a van and even then I was lucky enough to get the last van in the lot. Someone else before me had their reservation bumped out and left without any sort of moving vehicle. Clearly this U-Haul location is not dependable.RACHEL L.
Ryan at Uhaul who helped check me in was fantastic. He was dealing with a ton of customers and was the only person working but maintained great communication and professionalism. Great service from him.Alexander D.
This isn't a reflection on the location, but you should make sure that the self-return process is much easier and that you have customer service agents to answer the phones even after closing hours. When I went to return the truck, the website couldn't identify my location (even though my location sharing was on for the website) and I couldn't move forward. When I tried calling for assistance, no one was on the line and the call just hung up. This was very frustrating because we drove quite a ways to drop the truck off. Luckily the process worked on my friend's phone so I could complete the return, but there was no reason why it shouldn't work on my own phone.MIRELLALYS E.
Staffs are very helpful and friendlyMAYILSAMY P.
The right mirror was broken and I didn't find out until I was on the highway. It wouldn't stay in place. This was extremely dangerous. I easily could have merged into a car and gotten into an accidentBENON B.
No complaints. The employee working today was amazing! He managed a very long line of people single handed and was the only employee but was very efficient. He was also kind and friendly. Moving sucks and no one likes the hassle but he made it easy and was even able to make me smile and laugh during what is normally a stressful time - I could tell he was stressed too due to the overwhelming amount of customers but he didn't panic and handled it like a champ. Deserves a raise for sure - he was still there cleaning vehicles and getting people through the line when I returned, still alone. And again, was very courteous and friendly. Best uhaul employee/experience I've ever had even though the line was long.Nicholas F.
Customer service was overall good. However had to wait on hold for 30 minutes to get in touch with a U-Haul representativeThomas M.
I had rented a truck from this location loaded the truck up from the location I was moving from. After truck was loaded the truck was no able to move from park to drive. After spending a whole day with roadside assistance and the towings. I got a call from Andy demanding me to bring back the truck after I had told him that the truck broke down and I am waiting for uhaul roadside assistance. I felt that uhaul could had done a better job on communicating with each other about what was going on. I got to admit that the next day everything was resolved by Andy.JEAN-MICHEL J.
Honor the guarantee for the truck/equipment that was promised and reserved. Awaiting resolution of my customer action file that was submitted 8/27/21MORGAN M.
Great customer service. Truck was in excellent shape.PAUL N.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.LULIA B.
El cliente no dejó un comentario.MARK B.
The A/C doesn't work.PRABHU S.
Your employee definitely needs some customer service trainingyilber H.
El cliente no dejó un comentario.Hao W.
The trucks commission was scary. The staff was personable yet professional.MICHELE S.
I requested for 2 dollys but they said none left, I found one outside of the building and the staff said just take it and asked for refund when I return the vehicle. After I returned the vehicle, they said that the gas level was down by 6GL and charged me for $25, I have uploaded pictures to the customer service for a claim about this ridiculous thing happened to me.Jiakai Y.
El cliente no dejó un comentario.Valerie P.
do not change for "corporate improvements idea of the week"Eugene B.
Loved it so much, did not want to stop driving, and wasn't ready to let go of the truck. I cried driving away from the facility. 10/10 would come back, and still thinking about it today. Thank you U-Haul!EMILY G.
Staff efficient, knowledgeable and helpful. Keep up the great work!ROBERT W.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.GEORGE C.
El cliente no dejó un comentario.KEITH E.
El cliente no dejó un comentario.Christine C.
Clean your trucks. Dirty smelly. During covid???. Pictures of truck doesn't match what's Really damaged. Uggg. Terrible experience. The associate was wonderful professional very nice woman. You're lucky to have her.KIM F.
The app was a bit finicky, so I had to register inside. Not an indication on the location though! They had my reservation and were very quick and politeDOUGLAS H.
El cliente no dejó un comentario.Dongrui Z.
If I could rate unbelievably excellent, I would. Arrived day before to pick up and Ryan updated my reservation with ease. Noted a minor scratch after my link expired and customer service said don't worry about it. Delivered vehicle 1/2 hour late and the young man at the counter said no problem. Unbelievably Excellent!Albert F.
El cliente no dejó un comentario.Chuan S.
do not change for sake of changeEUGENE B.
El cliente no dejó un comentario.Bryce T.
El cliente no dejó un comentario.NAREN K.
I can't think of anything right now You guys are awesome!ANNA P.
El cliente no dejó un comentario.DANIEL G.
El cliente no dejó un comentario.LISA C.
El cliente no dejó un comentario.PERRY S.
Went Around 30 miles was charged for 98 miles. Very disappointed, rented many times at u haul, never had this problem.LISA A.
I was charged for the extra day, but the person from Salisbury, MA who changed my pick-up location advised that I was going to have the extra-day and mileage covered with no additional cost. As of making of this review, I have not received a refund for the extra day and mileage and I would like to receive that because this whole experience was truly a mess. LACK OF COMMUNICATION WITHIN BRANCHES IS UNACCEPTABLE. PLEASE WORK ON THAT FOR FUTURE REFERENCES.DAVID T.
El cliente no dejó un comentario.THOMAS D.
I was using the APP to check out and it was not accepting my photo...I ended up playing with this for 30 minutes (it was after hours, so no help insight and NO PHONE NUMBER TO CALL ON THE APP) I went thru Chrome and it was fine. BUT YOUR APP IS BUSTED (YES, I had photos enabled for the APP)Laura C.
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