Customer Reviews for U-Haul at Quincy Ave

2,832 comentarios

438 Quincy Ave   Quincy, MA 02169
(Rt 53)

(617) 471-1117

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(617) 471-1117

438 Quincy Ave
Quincy, MA 02169
(Rt 53)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Love this place! Always helpful. Im sure to be back another 5-7 tines a month.

Johnny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lingyi W. 
Clasificación:
5.0

You need to put a manger like one in quincy in the other location

Ayman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana M. 
Clasificación:
5.0

Ryan was a huge help, he made it a pleasurable experience. He is a huge asset to your company I will definitely be back!

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena G. 
Clasificación:
5.0

Everything went great and the manager treated everyone there with attention and respect - great job!!

steven Q. 
Clasificación:
5.0

the whole team at this location has been a pleasure to work with and they're all very efficient and do a good job from what we've seen, weve even accidentally left some things in the truck and have had help retrieving it the next day without any problems i cant remember the gentlemans name that day but hes always working hard when we pull up we often see him cleaning the trucks prepping them for the next customer, really appreciate Ryans help getting us in and out in no time hes been there for a lot of our checkouts and is a great person to talk to

Brett B. 
Clasificación:
3.0

Both front desk personnel I encountered in the morning and the evening were friendly courteous and efficient. Good overall experience

MATTHEW L C. 
Clasificación:
5.0

The only problem I had was that the truck's brake peddle and accelerator were very close together. Before I got used to it, I found that I was braking and accelerating at the same time. Fortunately it did not lead to an accident.

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

The gentleman who was there the day I ran it was so nice professional and thorough. He went above and beyond to help me get the truck that I need and the Renton process was so easy and smooth that I was very happy and surprised

Lena J. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia B. 
Clasificación:
2.0

The poor Woman was working the desk alone at opening time and had a system failure and was unable to check anyone in. It took a full hour to pick up a rental we're all of the pre-requisite were completed online. The truck was parked directly up against a wall so that it was not accessible on the driver side and had scrapes along it and there was no one to speak to because there was only one staff are present with a large line. Similar experience at drop off. The individual employees were lovely and trying very hard, but not set up for success

Kerry F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connor D. 
Clasificación:
5.0

Amazing customer service. Vehicle new and clean A+

Shujaur R. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
5.0

Good people. Thank you.

Brad S. 
Clasificación:
5.0

Great Experience

Bob B. 
Clasificación:
5.0

Excellent services

Randy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Do not schedule back to back reservations. I was waiting for 15 minutes because the person renting the van before me was scheduled to drop off at 11AM and my pickup was at 11AM. I did all the forms on line prior to arrival to ensure a fast pickup but had to wait anyway.

Richard B. 
Clasificación:
1.0

El cliente no dejó un comentario.

khadgi U. 
Clasificación:
5.0

I was pleased that the Manager personally inspected and prepared this truck for my arrival. He even aired up the tires. It was helpful that the truck was ready and available when requested apron pickup.

Scott A. 
Clasificación:
1.0

The people were absolutely rude and disrespectful.

Alexa P. 
Clasificación:
5.0

The driver's sun visor in the truck I rented was broken. It did not stay up in the clip and kept falling down. It interfered with our vision at times. Simple problem that needs to be fixed for the next driver.

Martha R. 
Clasificación:
1.0

The gas tank was on empty and the truck was parked so close to another vehicle that i had to get in on the passenger side.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon M. 
Clasificación:
5.0

Staff very professional experienced and helpful .

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan G. 
Clasificación:
5.0

nothing

James M. 
Clasificación:
5.0

Efficient and friendly service. Truck was in excellent condition, well maintained, and easy to drive.

mark K. 
Clasificación:
5.0

I have no complaints my experience was excellent the sales person was great.

Mary M. 
Clasificación:
5.0

Not have to call someone that has nothing to do with anything

BRETT B. 
Clasificación:
3.0

The pick up experience was not good. The girl keep FaceTime on the phone while working with my order. When I asked the question, she did not answer me and keep talking on the phone with her friend or family. I was kind of disappointed.

WaiV H. 
Clasificación:
5.0

Ray was helpful and professional.

william L. 
Clasificación:
5.0

Customer care is the best, people are friendly and nice.

ZHENHUA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artem S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiang Z. 
Clasificación:
5.0

They were very helpful very professional and I appreciate that

jameelah W. 
Clasificación:
5.0

Ninguno

Melissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thirasat K. 
Clasificación:
5.0

NOTHING.

kevin B. 
Clasificación:
5.0

the rental went is easy very helpfull staff Thanks Tom

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ken C. 
Clasificación:
5.0

I had a seamless experience at the Quincy Ave Uhaul rental location. I dealt with Ryan and he was extremely friendly and guided me through the process. There was a small issue with the van I reserved being damaged by another client and Ryan helped me find a different truck that would suit my needs. I will be coming back here for any future moves.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ruthe A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa S. 
Clasificación:
5.0

The best customer service

Sami C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald E. 
Clasificación:
5.0

It's my opinion that your operation at this location was pretty smooth. Ryan,the employee we dealt with,was very helpful and a very nice man. Thank you for everything.

LISETTE T. 
Clasificación:
4.0

The first truck meeded servicing but we were offered a second truck which worked ou fine.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saranya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natividad D. 
Clasificación:
5.0

The gentleman at the desk, was very engaging friendly and helpful.

ROBERT L. 
Clasificación:
5.0

Friendly and nice customer service

HUGUETTE M. 
Clasificación:
5.0

Ryan and Jay were fantastic and the most helpful people i have ever found at U-Haul. I will definitely use you again because of them. Please tell them thank you!

ADIL E. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jose R. 
Clasificación:
5.0

The guys working the front desk had a lot going on because of how busy it was on Saturday, that said they did a great job of trying to make customers feel well taken care of and worked hard to get all trucks ready after a long night of snow. Overall great experience and the people working in the location were great.

CHRISTOPHER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAUREEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Amazing quick drop off. No time wasted.

STEPHEN G. 
Clasificación:
5.0

The gentleman who worked with me was amazing.

WENDY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATE H. 
Clasificación:
5.0

Nothing keep everything the same.

KEVIN B. 
Clasificación:
3.0

Dear Sir or madam, I did order and payed an 17' Truck. But I was finally given an 15' truck without my knowledge. Not that I have ask before and they confirmed an 17'. Besides that, everything worked well! Am I going to get the money back I have paid too much?

Sven S. 
Clasificación:
5.0

The manager on duty went above and beyond to assist me with the rental. He made sure that I was able to get in and out in a timely manner. I was very pleased with this customer service skills and people skills.

LUCKENSON L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS N. 
Clasificación:
1.0

Make trucks safe and functional for clients.

REGINA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

giovanny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kieu T. 
Clasificación:
3.0

I was charged $91 as a deposit, then for some reason I was charged $505 along with the $91 deposit as a rental fee. I was refunded the $505. Then I was charged another $83 for my actual usage of the rental. So I was charged $91 and $83 and had to call customer service to get the $91 refunded. They told me it should be refunded in 1-3 business days. But I did not get a reference number or anything for the refund.

Justin S. 
Clasificación:
5.0

The employees were very friendly and helpful

JESSICA W. 
Clasificación:
2.0

Other u haul customers blocked the entry way. Was a pain to have to take pictures of everything. UHAUL expects you to leave has in the tank yet when I picked it up today....NO GAS IN THE TANK.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Nothing!

RICHARD H. 
Clasificación:
5.0

i first went to the North Weymouth location to try to rent a van and the manager there politely explained to me that i needed to make a reservation as he had nothing available. but he would see if the Quincy location had anything and they did so he made a reservation for me and i was able to go and pick it up. I didn't get the name of the manager but i was impressed with his willingness to help me out. in this day and age when customer service is mostly an afterthought i thought his extra help was outstanding and he deserves to be recognized for it. Whatever you have to do to retain this man do it as he will only be an asset to your company

KEITH H. 
Clasificación:
5.0

It was a smooth drop-off process. Andy was really nice and stayed open a little late to help us return al the equipment

Emily A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN P. 
Clasificación:
4.0

The staff was great, very helpful and accommodating. Especially the woman working there(can't remember her name). The Truck was clean and in great shape.

Croce V. 
Clasificación:
5.0

The UHaul rep in store was very helpful and friendly. ¡Gracias!

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANG Y. 
Clasificación:
5.0

Mr Ortiz was outstanding!!!

MATTHEW B. 
Clasificación:
5.0

The general manager at this location was very friendly and helpful!

HANNAH G. 
Clasificación:
5.0

Amazing customer service from the general manager. The experience could not have been better, thanks!

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE N. 
Clasificación:
4.0

I got 2 charges for 1 truck rental. I need a refund for a truck I didn't use.

SHERRI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haoyun Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
No se han enviado comentarios para esta ubicación.

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