U-Haul at Peachtree Rd

2490 comentarios

3947 Peachtree Rd NE   Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)

(404) 231-2126

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(404) 231-2126

3947 Peachtree Rd NE
Atlanta, GA 30319

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

El cliente no dejó un comentario.

ASHA K. 
Clasificación:
5.0

Staff was super helpful and great customer service

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
1.0

The gentlemen behind the counter was incredibly rude. I booked online. Did not see my truck, went inside. He said rudely, its in the back. NO where on the app did it specify that the truck was in the back. Luckily, Keith kindly helped and pulled truck around. Then when returning. I parked it in the front parking. Same rude gentlemen, yells Hey! and points to the canopy where I am supposed to park. I pulled through the canopy area to the back, missing the stop sign. He again yells at me. This is the rudest interaction I have received in years. Luckily Keith kindly helped again. The rude gentlemen, comes to the truck and asked if I saw the stop sign. I told him, I did not and he asks rudely, "you could not read the sign?? I am a physician and qualified to read a sign. I missed it completely. Again, this gentlemen is a terrible representative of your company. However, Keith was kind, professional and helpful. Please for the sake of your business, ADDRESS THE INCREDIBLE RUDE ASSOCIATE!!!

Dinesh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

Truck did not drive well.asked to return truck without dolly as it fell on my foot and needed to go to the hospital. Last at the desk said without dolly we couldn't return the truck and charged for an entire second day. After several call amd a visit to the store the manager corrected this... too longer to rent and get the uhaul issues resolved than it did to move the appliances and visit the emergency room and return home.

STEVAN H. 
Clasificación:
1.0

The equipment I reserved wasn't available. The staff were rude and told me if I wanted to look for a dolly i might find one. Why one wouldn't already be in my reserved truck that I requested a dolly with is beyond me.

Kourtney N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

Don't criticize customer for not folding blankets when returning vehicle. Otherwise this was a very good location to work with.

PATRICIA H. 
Clasificación:
5.0

Keep Up the good WORK

CHARLES M. 
Clasificación:
1.0

Absolutely terrible customer service!! Additionally, the truck was in a very poor, unkept condition. A close family member of mine accidentally dropped the truck off after hours (based on the signs that were ADVERTISED on the store location), and when I called to confirm delivery and do my due diligence, the associate treated me very disrespectfully! I was met with constant backlash around why I “shouldn't have done that” and greeted with attitude and a question of “so what do wanna know”. I did not feel that I was treated with respect at all.

ANDRE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loran G. 
Clasificación:
1.0

Employees were very rude and they didn't know the customer service so let them put back to learn how to deal the customers. On the same day 1/9/21 this was a third location we found a truck after second attempt and other two had ( one was closed but they supposed to open) severe problems. So I recommend to my friends and others not to go there.

MAHBUBUR M. 
Clasificación:
5.0

Great uhaul location. I use several times a month and the staff is always awesome and the equipment always clean and ready.

CYNTHIA G. 
Clasificación:
5.0

Excellent service

gabriel S. 
Clasificación:
1.0

When I received the vehicle I told the store that the truck smelled like marijuana. When driving the truck dropped out of shift.

E Isaiah K. 
Clasificación:
1.0

I returned the equipment after hours with the app and called the 8-- number to verify. Attendant did not check in the trainer for another 4 days and then charged me for after hours drop off not confirmed and the extra days. It was parked in the very front of the store, no way it took 5 days to see it and get it check in. or to check the records to see if it had been check in. After several attempts to settle with the store owner I escalated to have uhaul handle it. Serious issues both on pick up and return!

Sara W. 
Clasificación:
1.0

This is by far the poorest customer service anyone could offer. Even if working for free, there would still be a little decorum in addressing customers. From the manager to the sales rep, it was a complete disaster. Oh my gosh, I'm writing the Vice President of marketing for customer care on this issue. Very unapologetic nonchalant attitude from both the manager and the sales rep. I don't know their names but the girl I met after the manager left was extremely rude. Not just to me but even to another sales rep in the Clairmont outlet. I don't know if the peachtree outlet is an abandoned project so no one cares to check if the people there are doing a good job. It takes absolutely nothing to be nice. I never asked for the unthinkable. All I wanted was help to attach the auto transport that I had booked and paid for, more than a week. The manager said he would wait for me to be back at 5pm. He left at 4pm, according to the sales rep. Asked how I would get the auto transport then, the girl said I should find another location that has it. Mind you, I paid for it at this location. I asked how I would get to another location since I had my car in their location because I needed to put it on the auto transport. The girl said in her own words “ You can get there however way you want to. That's not my problem”! This is distasteful. I was in shock because I didn't understand how someone in customer care could be that rude. Well I don't have the patience to type all that transpired. I would definitely find time to send an email to the VP. Someone needs to know what's going on in this location. I lost so much money and time just because of this simple issue that could have been handled differently

OLUFUNMILAYO O. 
Clasificación:
1.0

The furniture pads and dolly that I ordered weren't available. Also, they made me return earlier than I had allocated for. Most importantly, they advertised that 9' cargo van can fit a queen sized mattress, however it did not! I was given an old van that was smaller than newer vans so I had to make multiple trips instead of fitting it all in one, therefore more mileage which ended up costing me more than I was expecting. Very annoyed!

VICTORIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALENA G. 
Clasificación:
3.0

The drop off experience was not great, bu they may have just been busy.

Jim H. 
Clasificación:
3.0

NO mask NO cleaning and NO not waiting in line even though I scheduled fulfilled everything on line ahead of time -I wanted no contact!!!!!!!!! I rented bc of that -this is a super spreader place waiting to happen- I have been furnishing a house but bc of this I'll wait for a vaccine -really not ok during PANDEMIC!!!!! plus I went back in to notify of damage I was rudely told take a picture or don't take it ???? I've been renting for year being an interior designer and this is soooo NOT ok

RHIANNON E. 
Clasificación:
5.0

The truck was VERY dirty. I couldn't see through the windshield it was so dirty. The truck smelled of smoke and my clothes were filled with the scent after being in the truck all day.

Brian G. 
Clasificación:
4.0

Great location with car parking near by. Only complaint was that I reserved a furniture dolly and was not provided one being told they were first comes first serve which was very frustrating.

Eleanor E. 
Clasificación:
4.0

i rented an open trailer. the Agent behind the counter, got me assigned to a trailer and went through all the phone prompts, iand i paid by CC, went back out to my truck, (my brothers truck) and found one of the tie down straps was missing the ratchet, so i went back in the store to buy another one, i had to wait in line behind 3 other customers. then found the tow harness adapter plug that my brother had, had a broke pin. so i went back inside to buy a new one, i had to stand in line behind 4 customers, to wait to buy the adapter plug. the Agents were very professional and courteous.

Reed P. 
Clasificación:
1.0

They gave away the truck I reserved. I waited 40 minutes for a truck (the guy who helped me was nice and helpful). The truck i received was dirty. Upon return, the attendant accused me of damaging the truck and asking why I didn't take photos before leaving.

MAX R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
2.0

Utilized 24/7 truck share but employee came out advising us they don't open for another 2hrs and very insistent they don't participate in truckshare multiple times, when in fact our keys where outside as they should be. No call the day before as the reservation indicated, no furniture blankets available, still had to wait for location to open as the utility dolly was not inside the truck and truck back gate was left open over night during rain making the first few feet wet. Glad the truck made it across the country, sounded mechanically skeptical at times. Several hours into drive old empty trash drink cups rolled out from underneath the passenger seat that I had not previously noticed.

Soeren N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE J. 
Clasificación:
5.0

Attentive & helpful staff

Ebone A. 
Clasificación:
3.0

Both customer representatives were a little off. One had no mask the other put theirs on when I walked in. The return rep was the general manager I believe, I told him I dropped off my auto transport and he looks at me and says "ok?" And I'm like am I good to go? He asks if I put it next to the other ones, i say "I put it next to the only other one" like do you want me to go move it myself? He has no other comment and never indicated if I was clear to leave. Such a strange interaction especially from management.

Cullen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
1.0

I was given a truck that had a broken visor and would hang down and block my vision to the road. I was under time constraints and making a short trip so I just held the visor up so I could see to get to my destination. I was called repeatedly by the manager about when I was going to return the equipment with no way to call him back directly. When I returned I showed him the broken visor and asked for some of my money back he refused saying I should have brought the truck back for a replacement but I didn't have time.When I rented the truck I asked him if we should inspect the truck and he said it wasn't necessary because he knew everything that was wrong with it. He was very verbally combative when I asked for a partial refund. I will never use uhaul again because of this managers ineptitude.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy S. 
Clasificación:
5.0

No comments

Adriana K. 
Clasificación:
5.0

The personnel were amazing to work with!

Jennifer Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy S. 
Clasificación:
5.0

Thanks Damion for your expert backing skills and your efficient checkout process

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian R. 
Clasificación:
5.0

Great location to get your truck. Always super clean and well stocked with trucks, vans and moving equipment.

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

Charge me once and not twice

MARIAH J. 
Clasificación:
4.0

When I walked into the business, there was a line of 3 people all waiting. The business operator did look at me with keys in my hand and asked it I was returning a vehicle. When I responded yes, he asked if I left the required gas level and I responded yes. He told me to hand him keys and he would send email receipt. When I received the receipt it had a $25.00 charge on it without explanation. I didn't notice it until I later opened an email and plan to contact the company tomorrow.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
3.0

El cliente no dejó un comentario.

dorian S. 
Clasificación:
4.0

your gas refill policies are ridiculous. About to switch to anyone else

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN G. 
Clasificación:
5.0

This location was fine, but it was the 2nd location because the first didn't have my rental or notify me. I am still awaiting a call to discuss this matter

NICHOLAS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN P. 
Clasificación:
3.0

I had to go miles to pick up my Uhaul from another location because the van at my original pickup location wasn't there! HUGE INCONVENIENCE

Yarnell T. 
Clasificación:
5.0

Very polite and speedy service.

Denise P. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA W. 
Clasificación:
4.0

Met with employee who said may have to send you to another location because we don't need any more trailers this size. Out if town and this location 5 minutes from apt moving into. Was able to leave after I backed trailer in a particular location. Wasn't too easy.

Steve C. 
Clasificación:
5.0

Michael was very helpful and professional

Senai G. 
Clasificación:
1.0

I resererved a cargo van online on Dec 7 ,2020 for a Dec 8th, 11 am pick up time. I arrived to pick up the van and found the side driver mirror in the front seat. I went inside the store, showed the clerk the mirror. He said I dont have another van , so take the 10 foot truck for the same price. I took the truck on the 8th and returned it at 11 am on the 12th. I have been over charged for the van as well as for an extra day. Truck was dirty, smelled like smoke and the parking brake was not working properly.

PAULA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
1.0

Unpleasant staff and received a disgusting vehicle

Kelvin H. 
Clasificación:
1.0

Very unfriendly staff and they have no problem renting you a smokey and dirty vehicle.

Kelvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
5.0

He was nice to us when we returned unit. Phone personnel was nice and helpful also.

MARIE C. 
Clasificación:
5.0

Excellent experience. Rep that checked me in and out was professional, fast, and efficient.

Greg H. 
Clasificación:
2.0

No help to drop off the trailer. The lay down yard was overcrowded and on a slope. It was difficult to disconnect and get our cars out of there. The attendant was by herself and we got into a dispute with her trying to get some help.

robert M. 
Clasificación:
3.0

Younger lady super noise but guy at counter was grumpy...big time.

CaMERON W. 
Clasificación:
4.0

The trailer that we rented leaked. I had furniture that I picked up in Atlanta to deliver to customers in Savannah. Had we left the furniture in the trailer over night, it would have been ruined. If someone is renting a covered trailer they obviously are moving things that cannot get wet. I feel I should be compensated in some way.

PATRICK M. 
Clasificación:
5.0

I've used this location for a long time and the staff is personable and knowledgeable. Easy in/easy out!

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELDURANTE R. 
Clasificación:
5.0

Amazing experience! Will rent a truck again this weekend! Love the on-line experience!

David K. 
Clasificación:
5.0

Mark was great.

Camille D. 
Clasificación:
1.0

Customer service lies and keeeps the deposit. Nit fair I did what they told me .

Shawn R. 
Clasificación:
1.0

Awful awful awful experience. One employee there with a line out the door. 45 minute wait at 7:20 am. I reserved a dolly and furniture pads which weren't available. And Michael Bice is just a nasty person. Bad attitude and Unapologetic for uhauls shortcomings. Terrible experience. I was given the truck with barely any gas and I got charged for furniture pads even though they were out.

Jessica B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Melody L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Melody L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
5.0

Very satisfied!

Craig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chanel C. 
Clasificación:
1.0

The manager was hostile towards the customer before me and towards me. He was frustrated with the UHAUL computer system and took it out on the customers.

Nathaniel E. 
Clasificación:
2.0

The truck needed maintenance....check engine light, tire pressure light, service maintenance light. Driver side passenger visor needs to be repaired.

DORETHA M. 
Clasificación:
5.0

Awesome experience!

KRISTEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
1.0

I reserved the truck online, when I arrived the truck was not available. I had to drive to different locations and no one cared about my previous reservation. I called, and the operator was no help, then I drove to four more locations to no avail. I will never use U-Haul again. It's a waste of time. I had a reserved time to move, so it caused conflict with everyone involved. It was the worst experience I've ever had.

MARISA F. 
Clasificación:
3.0

The van I rented had a low pressure light for the back tire. I called it to the attention of the person at the counter and was told that it was ok because it was just a sensor. That didn't provide much comfort. Especially since I would be driving on the highway. The van did not smell like it had been cleaned effectively and there did not seem to be any sign that it had been disinfected for COVID 19. I bought sanitizing spray to clean the passenger compartment myself. This is a time when we all, including companies, need to be careful in the way we expose other to a potential life-threatening virus.

ANDREW M. 
Clasificación:
5.0

Check out was smooth and seamless. Good experience.

Bolanle O. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
3.0

They were supposed to be open at 7am but no one was there. A second employee, who wasn't supposed to open, showed up at 7:30am. Even he couldn't get into the building but was very helpful and was able to use his phone to get me set up and going on the road. The employee stated that it was the second time that week that the opener failed to show up!

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORWOOD B. 
Clasificación:
4.0

Location did not strictly adhere to COVID protocols.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex J. 
Clasificación:
1.0

I don't believe the cargo van was checked after the last rental before mine. There was piss-like smell and it made the whole ride horrible. It was the only cargo van available at the time and we couldn't wait. My suggestion is to make sure the truck is clean enough before lending it to another customer.

AHOSSI'N D. 
Clasificación:
5.0

They called and told us we were supposed to have the truck back by 8a the next day. When we ordered it, we were told we had the truck for 48 hours. We ended up getting it back around 11a the next day, so she was nice enough to not try to charge us. Had she tried to charge us, we would not have been happy as we were told we had two days with the truck.

Kevin W. 
Clasificación:
5.0

computer system was down at time of pick up and caused several issues but was remedied at the drop location

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasudev R. 
No se han enviado comentarios para esta ubicación.

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