Be very careful do not rent from this location They inflated the initial estimate when I checked out then magically fixed it when I checked in but added in fuel charges and other fees that did not apply I returned it with exactly the amount of gas that they had senate out with I did not ask for insurance and he recognised that but yet I was charged for all these things and magically the number ended up the same eze when I initially checked outD SCOTT M.
Customer Reviews for U-Haul at Peachtree Rd
Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HERSCHELL B.
The person need to be trained in Customer Service, and he also need to learn more about the business. He did not do a walk around of the vehicle and accused me of not cleaning it out, it had dirt from the previous renter he need to go back in training.jimmy W.
The lady who helped me was extremely friendly and efficient. I have rented at this location once a month for 20 years and she stands out as a true asset to this U-Haul location! When I made the reservation with the manager, we talked about how long I would need the truck and I said I would return the truck after they closed on Sunday. He told me that this location no longer offers after hours check in so he said he would show that the truck would be returned in the morning. When I picked the truck up, he showed the truck being rented for 3 hours?!? I told him I would pick it up at 1:00 and return it the following morning since this location no longer allows after hours check in.Eric P.
The staff was great!!ronald J.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Georgette S.
El cliente no dejó un comentario.ROBERT G.
None at this timeEDWARD S.
El cliente no dejó un comentario.Philip S.
Great place to rent uhaulsRobin C.
Thank you!!!AUBREY P.
The staff is not wearing face coverings even though the customers are required. The truck was filthy. Upon return the staff was rude.JAMES B.
Address in the text messages I received was wrong location. Both locations I visited had poor customer service: zero eye contact, lack of interest in attending to customers, mumbling and annoyed at being asked to repeat, ignoring customers while rummaging around store doing other things. Truck smelled very strongly of cigarettes, brakes were poor, back left tire low, and the steering wheel had to be turned about 30% to the left to keep the truck straight on the road.Thomas A K.
El cliente no dejó un comentario.JILL B.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Cynthia G.
Fix the broken rear view mirror and hire more staff.Georgia S.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Bobby T.
El cliente no dejó un comentario.deetta L.
El cliente no dejó un comentario.Cynthia G.
Even though we rented equipment ahead of time they told us it wouldn't be available and it's Uhaul websites fault. We reserved this for 48 hours and returned it a day in advance and the total was still over what we were told it would be charged when we only had it 36 hours and returned it early and only used 8 miles. Pissed.MONTANA R.
The online checkin kept crashing so had to go to counter.Lawrence N.
This is my second rental with this location and each experience has been so quick and easy.CaryAnn L.
El cliente no dejó un comentario.Jeffrey H.
Thank you all for your help!Chris B.
El cliente no dejó un comentario.PHILLIP P.
El cliente no dejó un comentario.Rachel M.
It was a good experience this time.Ingrid F.
Communication, check your trucks before letting someone take the truck. Listen to customer.Jurald T.
Why did I receive this email? I have not rented a U-Haul lately.KURT H.
Micheal and his staff were great to work with and highly recommendJames H.
When I returned my rental I was over charged for 2 days and only had the truck for one day. And then when I called to dispute the first woman was like if you had it for 2 days that's what you got to pay and I'm like can you please check the paperwork and see I only had it for a day. After being rude to me for a couple of more minutes she was like yes you are right we did over charge you and let me get you over to someone who can help. Just super rude for no reason. And then it takes 2 to business days to get my money back but only took uhaul 2 seconds to take it.Christopher J.
El cliente no dejó un comentario.ARIANA L.
Did not have reservation we made almost three weeks ago. Staff very nonchalant. We bought a lot of packing supplies also. Finally got a truck. We were lucky? Truck ran like crap. Shifting was very shoddy. Was told to have 1/4 tank when returned. Had more than 1/4 tank what I returned it. The man who received the truck stated I did not put gas in it. He states it is out of his control that I must call or go into the office. I was overcharged. The manager looked at the truck to confirm gas I tank was sufficient and he stated it was. I was refunded $60 for having been overcharged for fuel below 1/4 tank and/ or fuel not sufficiently replaced. Now my wife has a charge of some $40 odd dollars from the same U haul store. For what? Called store and has 20 minute wait time. Drove to store and has many folks waiting for service and only one person helping clients. Still not resolved. So far this is the worst and most expensive, time consuming 80 miles I have driven. Who knows how much longer it will take of our time to get this resolved. What a nightmare.douglas K.
El cliente no dejó un comentario.ARIANA L.
The representative who helped me was very friendly, efficient and knowledgeable on the equipment. The gas level was incorrect on the paperwork and the representative was apologetic and again very friendly while she corrected the information in the Uhaul system. I was relieved that the manager was not at the store because his demeanor consistently lacks a smile, friendliness and the pleasantries you would hope from someone who is supposed to set a good example for his staff.Eric P.
El cliente no dejó un comentario.JAMES H.
Horrible customer service.COREY A.
I was over charged and misinformed. When returning vehicle rep was very rude.COREY A.
Lisa was very friendly and efficient. She was nice! THank you!PERRY H.
El cliente no dejó un comentario.Rajesh V.
Incorrectly charged me for an extra day and a huge hassle to attempt to correct.Harold P.
El cliente no dejó un comentario.DEAN G.
El cliente no dejó un comentario.TRYPHENA T.
El cliente no dejó un comentario.Nathan A.
3rd time I had reservation and NO vehicle ready for pickup 2nd time I've been triple over billed and can't get help with error over billing Person working there sits in her jeep when I go to return which is very unprofessional and super rude and not helpfulBrenda J.
The pickup truck I rented was disgusting! The inside of the truck smelled horrible and there was pee on the flatbed. Did not seem to follow any Covid guidelines or sanitized the truck before it was lended. And tried to overcharge me. Horrible experience, will never rent from this location again!AMANDA M.
El cliente no dejó un comentario.Addison P.
El cliente no dejó un comentario.DARRON W.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.Kyle G.
Lack of professionalism from start to finish. Clueless employees who couldn't answer simple questions.Josue A.
El cliente no dejó un comentario.Eve W.
El cliente no dejó un comentario.jose B.
Teach Michael what customer service means and how to preform it.Ronald G.
I was charged for $20 for after hour return, although I returned the cargo trailer 2 days earlier. It doesn't make sense to me that I was charged for early return, rather than late return.Chuanchie H.
Great location and the staff is the bestCYNTHIA G.
El cliente no dejó un comentario.DONALD D.
I received exceptional service. Thanks!DEVIN E.
Nothing. Everything went smoothly.Guy B.
El cliente no dejó un comentario.hammonds W.
El cliente no dejó un comentario.HERMANN E.
El cliente no dejó un comentario.Matthew T.
The pick up was fine. Truck and tools were clean. The drop off however, was a nightmare. Two of the places customer service told me to drop off refused the truck. The first had no space to park the truck. Fair enough. The second place wasn't even a part of they uhaul team anymore! They no longer rented nor housed the trucks. I was forced to travel to a 3rd location. And was then charged $20 for â€œnight serviceâ€. I WILL NOT RECOMMEND!Kenrick R.
They are behaviorSHAHINUR I.
El cliente no dejó un comentario.Gail B.
El cliente no dejó un comentario.ADRIANA K.
El cliente no dejó un comentario.THOMAS W.
charged 6 times for 4 times the agreed amount. Reported fraud as nothing of what was discussed or quoted. Thought it was just system error qhen he tried to reprint the contract. Now I see it was an attempt at fraud. Check your card and your transactions from here if you care about your money. Never again.Federico A.
El cliente no dejó un comentario.BRIAN S.
Have a much better line of communications for identifying the trailers, opposed to calling people early in the morning and accusing them of not bringing the trailer back!!! The sucks Barron WallaceBarron W.
Easy, fast and organizedCraig B.
El cliente no dejó un comentario.SAMUEL J.
The doors constantly opened and closed the locks. Van beeps constantly. Terrible for 8 hours driving.ALEXANDER M.
Issues started with website booking. I made a reservation to pickup in Tucker, GA. The automated service directed me to the Peachtree Rd. location in Brookhaven, GA. I arrived at the location and had to wait nearly 20 minutes for someone to come in and help myself and 3 others who were standing around waiting. The gentleman at the desk was friendly, but very slow. My order was not in his system, so I was told to call customer service and rebook for the Peachtree Rd. location. I did so, and the entire process took nearly an hour. The man at the desk told both myself and another customer that we could return after hours or early in the morning and we would not be charged for an additional day. I pulled out at approximately 2:30pm and returned the truck at around 10:30pm later in the evening. The next morning, my credit card statement shows that I was charged a whopping $191. After speaking with customer service, it appears that not only was I double-charged for miles and daily rate, but also assessed a $25 cleaning fee... the truck was spotless when I left it!!! Thankfully, it appears that customer service will be issuing me a refund of my entire balance. I would strongly recommend that someone from corporate look into this location for improvement opportunities.ANDREW L.
El cliente no dejó un comentario.GERALD M.
The store was closed when we went to drop off the trailer this morning even though they were supposed to open at 7am (we got there at 8:20pm). There was also a truck blocking the entry to get into the trailer drop off. I had to call the Uhaul line (the lady I spoke with was very pleasant and I give her 5 stars). We had to park in the customer parking because we both had to be at a meeting. Pick up was a huge pain! The person did not understand how to get the trailer attached and my significant other almost pulled his back out. Luckily the next time we had to attach it we figured out an easier way (on our own). The lady also did not do an evaluation of the trailer. The Decatur Location is wayyyyy better! I Will not be returning to this location...Scott J.
El cliente no dejó un comentario.PRASAD S.
El cliente no dejó un comentario.Beth P.
El cliente no dejó un comentario.ASHA K.
Staff was super helpful and great customer serviceKENNETH H.
El cliente no dejó un comentario.Roy H.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Andrew W.
The gentlemen behind the counter was incredibly rude. I booked online. Did not see my truck, went inside. He said rudely, its in the back. NO where on the app did it specify that the truck was in the back. Luckily, Keith kindly helped and pulled truck around. Then when returning. I parked it in the front parking. Same rude gentlemen, yells Hey! and points to the canopy where I am supposed to park. I pulled through the canopy area to the back, missing the stop sign. He again yells at me. This is the rudest interaction I have received in years. Luckily Keith kindly helped again. The rude gentlemen, comes to the truck and asked if I saw the stop sign. I told him, I did not and he asks rudely, "you could not read the sign?? I am a physician and qualified to read a sign. I missed it completely. Again, this gentlemen is a terrible representative of your company. However, Keith was kind, professional and helpful. Please for the sake of your business, ADDRESS THE INCREDIBLE RUDE ASSOCIATE!!!Dinesh P.
El cliente no dejó un comentario.Travis O.
El cliente no dejó un comentario.Robert M.
Truck did not drive well.asked to return truck without dolly as it fell on my foot and needed to go to the hospital. Last at the desk said without dolly we couldn't return the truck and charged for an entire second day. After several call amd a visit to the store the manager corrected this... too longer to rent and get the uhaul issues resolved than it did to move the appliances and visit the emergency room and return home.STEVAN H.
The equipment I reserved wasn't available. The staff were rude and told me if I wanted to look for a dolly i might find one. Why one wouldn't already be in my reserved truck that I requested a dolly with is beyond me.Kourtney N.
El cliente no dejó un comentario.ROBERT S.
Don't criticize customer for not folding blankets when returning vehicle. Otherwise this was a very good location to work with.PATRICIA H.
Keep Up the good WORKCHARLES M.
Absolutely terrible customer service!! Additionally, the truck was in a very poor, unkept condition. A close family member of mine accidentally dropped the truck off after hours (based on the signs that were ADVERTISED on the store location), and when I called to confirm delivery and do my due diligence, the associate treated me very disrespectfully! I was met with constant backlash around why I â€œshouldn't have done thatâ€ and greeted with attitude and a question of â€œso what do wanna knowâ€. I did not feel that I was treated with respect at all.ANDRE C.
El cliente no dejó un comentario.Loran G.
Employees were very rude and they didn't know the customer service so let them put back to learn how to deal the customers. On the same day 1/9/21 this was a third location we found a truck after second attempt and other two had ( one was closed but they supposed to open) severe problems. So I recommend to my friends and others not to go there.MAHBUBUR M.
Great uhaul location. I use several times a month and the staff is always awesome and the equipment always clean and ready.CYNTHIA G.
Additional Services at this Location
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