Customer Reviews for U-Haul at Alameda Ave

3,511 reviews

2645 W Alameda Ave   Denver, CO 80219
(4 blocks E of Federal)

(303) 922-8225

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(303) 922-8225

2645 W Alameda Ave
Denver, CO 80219
(4 blocks E of Federal)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

COOPER S. 
Rating:
5.0

Great staff. Kind and helpful

NICHOLAS G. 
Rating:
3.0

Customer did not leave a comment.

Reagan J. 
Rating:
5.0

Staff was awesome and helpful, the boxes were a bit dirty but otherwise fine just needed to be wiped out before use.

Jacquelyn N. 
Rating:
1.0

Terrible service. Gavin wouldn't get off his chair to help. I had informed him that website wasn't picking up my location and he said it was my phone's issue and he couldn't help me since they weren't "open" and that I did contactless pick up. I went outside and tried again only to have another customer have the same issue. The worker seems frustrated we were having issues. He eve changed setting on my phone and I had to do a hard reset. It smelled like smoke in the store. Terrible. Will not return.

HOLLEE H. 
Rating:
5.0

Grate customer service over all everything was perfect thank you gavin and Leo.

GAVEN C. 
Rating:
5.0

Please don't charge me too much.

GRACE D. 
Rating:
3.0

You charge $6 a gallon if the fuel is not at the same level but don't give any credit at all when its returned with more gas. That is scummy. At minimum you should only charge what the gas station 2 blocks away charges if you don't credit people for giving you more then you provided them to start with.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Emma H. 
Rating:
5.0

Customer did not leave a comment.

JASMINE N. 
Rating:
5.0

Customer did not leave a comment.

GILBERT B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN D. 
Rating:
4.0

Customer did not leave a comment.

JANUARY M. 
Rating:
5.0

The process was easy and quick. Owner at the location is super nice and professional.

Rosa Q. 
Rating:
5.0

Customer did not leave a comment.

Raeann M. 
Rating:
1.0

Maybe next time don't give someone a broken truck that's going to stop in the middle of the road every 2 minutes.

Mia M. 
Rating:
4.0

Great service!

Alea B. 
Rating:
5.0

Customer did not leave a comment.

Paul John H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

When returning the uhaul after hours the website would not let me take a photo. tried on two different devices on multiple browsers. left me frustrated and I wasn't able to complete the return process online so I just left it in the parking lot.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Staff was very friendly and understanding to truck having so many problems. Directed me on what to do and were extremely helpful. Although I most likely will not be recommending Uhaul whatsoever, if anyone asks what location is best, will recommend Alameda Ave.

DAVID H. 
Rating:
4.0

I pick up so far away from my location.

Maria S. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey H. 
Rating:
5.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Customer did not leave a comment.

Kebra M. 
Rating:
5.0

Customer did not leave a comment.

MORGAN M. 
Rating:
4.0

Customer did not leave a comment.

NADIM C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Thanks for the help.

glenda B. 
Rating:
3.0

Please don't move the location on the customer for pickup. The lady informed me it was moved and she was super rude about it. I paid 300 dollars two months in advance for this trailer to be at a location and she told me word for word “I was lucky to get a trailer at all.”

SARAH V. 
Rating:
5.0

Quick and easy. Van was in great shape, clean and well maintained.

Raymond M. 
Rating:
2.0

The website wasn't working and the one guy working there seemed to have an attitude.

Sean M. 
Rating:
1.0

I got a big problem because I didn't have an US driving licence. I showed two licenses, one from Brazil where I'm resident, and one from Italy and the guy didn't want to accept. I said that only the license that are not in roman letters have to be translated (Arabian, Chinese etc.) not the ones I had. Anyway, I lost most of the day because I had to pick up my wife which has an US license and do it again. Very bad and not professionals, both, employer and manager. Gianfranco Brancatelli

Gianfranco B. 
Rating:
4.0

Customer did not leave a comment.

Noema P. 
Rating:
5.0

By far the nicest, best maintained U-Haul I've ever been to

GARTH L. 
Rating:
4.0

Customer did not leave a comment.

Nancy V. 
Rating:
5.0

Better online inventory coordination with U-Haul for locations of available car tows. More a uhaul issue than location specific.

DANIEL L. 
Rating:
4.0

The truck had a weird smell and wasn't super clean. The employees are always super friendly and helpful

KATIE N. 
Rating:
5.0

Very helpful and friendly guys at counter Thank you

ROBERT M. 
Rating:
1.0

The guy at the front desk was really rude he never checked the check to see if everything was there that I requested. I didn't even get my appliance dolly I requested. He wouldn't let me do contactless check in and when I asked him about he said I could just go somewhere else if I don't like it and was very rude about it

LEROY R. 
Rating:
5.0

Leo's Customer service was great! Had an issue with the wiring in the reserved trailer and he promptly got me into another trailer and got me on my way. He was very friendly and helpful.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

FRED V. 
Rating:
5.0

Clarify how pricing works if one doesn't exceed the mileage they said they would travel; even if there is no change to the price just explain that to your customers. Thank you for all your help!

DEVIN O. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
1.0

Improve the attitude of your manager and front desk clerk. As a first time customer these employees of your franchise , were not very helpful. In explaining the process of rental other then say use the app if you want to rent a vehicle. Very discouraging to use uhaul again.

KLAUS D. 
Rating:
3.0

The cab smelled of smoke.

CHRIS B. 
Rating:
2.0

Austin was so rude and unhelpful and the truck smelled like at least 3 people had peed in there recently. Inside of the location smelled like a chain smoker lived and smoked in there.

Corinne F. 
Rating:
4.0

Customer did not leave a comment.

Audrey W. 
Rating:
2.0

Customer did not leave a comment.

Brendan H. 
Rating:
2.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ARLEIGH C. 
Rating:
1.0

Austin was very rude. Had a poor attitude the whole time he was helping out and didn't even show us to our uhaul. Ramp on truck was broken and when I called back and spoke to him his response was "ok so why you telling me what do you want me to do about it".

LOUISE B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Really nice person who works there! She was fast, efficient and helpful!

Jack M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
2.0

When I was picking the trailer up the uhaul representative wouldn't let me check the connections to make sure it was properly hitched to my truck. He told me to go inside and he would take a picture. When I am attamatly responsible if it comes off my truck.

Pete W. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
3.0

Customer did not leave a comment.

KYLIE H. 
Rating:
5.0

Customer did not leave a comment.

Roxanne P. 
Rating:
5.0

Everything went as expected and they dealt with him on no one challenges perfectly.

JIM M. 
Rating:
3.0

Great customer service. I was sent here from another location. Would be ideal for an app to confirm space for drop off.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Original drop off location was full. I was sent to this location. I shouldn't need to drive around chasing a drop off spot!

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Sabrina B. 
Rating:
5.0

Gavin - the manager who was there that day, was EXTREMELY helpful, patient, professional, and understanding. We don't use uhauls often, and I tried the online service to pick up the car and had trouble. Gavin was SO helpful, and full of knowledge on how to resolve the situation, and was so friendly. I called him halfway through our rental time, and asked for an extension, and he didn't bat an eye at extending our time. He gave us a sense of relief by doing that so willingly, as moving is so stressful. Thank you SO much Gavin and the rest of the guys who were there that day!

EMILY O. 
Rating:
5.0

Customer did not leave a comment.

Pierce T. 
Rating:
3.0

Less talking and more working especially when customers present.

Patrick R. 
Rating:
2.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

The van was clean, although the seats had pet hair on both seats, so apparently seats were not cleaned prior to our arrival. Also, the price was excessive for slightly over 2 hours and only going from Denver to Boulder. Will likely use another company next time. Service was slow and only 1 person working at the desk. At one time, 4 people waited in line behind us for service.

Barbarann S. 
Rating:
3.0

If possible, I will not rent from U-Haul again.

David S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
3.0

This was the second location we were told to go to because the first one was full. This one was full also, but the manager listened to our frustration and made room to accept the vehicle. Uhaul needs to do a better job and scheduling these drop offs. If it wasn't for the manager at this location we would have had to go to another location after a long day of moving. Kudos to the manager for doing his best.

Michelle O. 
Rating:
5.0

Very quick drop off and easy to maneuver!

Benjamin R. 
Rating:
2.0

Wipe down the inside of the plastic rental boxes before returning them to service. Several of mine were supplied with sticky syrup/residue in them. Also, the rental rate for the plastic box rental was deceptive when paying online and incurred additional charges when I went to pick them up - 40% upcharge on my rental of ten boxes! Unacceptable. The staff had no explanation for why the extra charge was assessed and was rude to me when I asked for an explanation.

Hamilton S. 
Rating:
5.0

Customer did not leave a comment.

Claudia F. 
Rating:
1.0

If I owned that location, I'd fire the guy who was there when I dropped off the trailer in two seconds. Poor attitude for no reason. Seemed to be a bother for him to do his normal job. Left me trapped in the lot between my dropped off trailer and the previous dropped off truck and just let me sit there until I eventually had to honk the horn to get him to come back outside. But instead of moving the truck blocking me in, he just said to maneuver my way out of between my dropped off trailer and the the dropped off truck in front of me and then back up all the way around the building and off the property into traffic... Never had this poor of service at any U-Haul in 50 years.

DAVID R. 
Rating:
2.0

Customer did not leave a comment.

THEODORE H. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
1.0

Management at that location is the worst I have ever seen. Poor customer service

Lahibullah A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
1.0

Got charged 10 dollars extra for furniture pads that were never added to my vehicle. I told a U-Haul team member about the mistake and they still charged me for it

BRYAN F. 
Rating:
4.0

Es Un Precio Rasonable y Justo por el Huso de Camim de Mudanza

JOSE O. 
Rating:
1.0

On checkin personal required checking lights, all air pressure, brake fluid. Took about 10 mins of walking around trailer and requesting different things done in car. Never has this EVER been required when returning. Said this is U-Haul policy. These are all things that have nothing to do with my rental and are maintenance items.

DEREK J. 
Rating:
3.0

Employee was not very friendly and I had to have my son help me do the online thing as he said I had to do it all online and It seemed like he did not wanna help at all

ROSITA P. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS H. 
Rating:
5.0

Everyone that I spoke with was courteous and kind They would appreciate my business and always We're professional thank you

blanca V. 
Rating:
5.0

Customer did not leave a comment.

Breanna V. 
Rating:
4.0

Customer did not leave a comment.

stephen R. 
Rating:
5.0

Customer did not leave a comment.

JAY J. 
Rating:
1.0

The price was to high unexpected plus the customer service was very rude

Filimon T. 
Rating:
1.0

Was rescheduled 3 different times, that i understood but it taking 7hrs to install and then they just "forgot" the ball mount and had to go back to get a part i paid for. I will never come back here and will be telling everyone how they tried to pull one over.

Elizabeth E. 
Rating:
5.0

Leo, Gavin and the whole team are awesome!

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
2.0

Have the tools needed for repairing hitches

KEVIN G. 
Rating:
5.0

The check in on the app is excellent and great not to stand in line.

Seth P. 
Rating:
2.0

Employees were not friendly, did not explain rental and fees and when returned I had to call twice to get a copy of my receipt.

TAWNYA M. 
No reviews have been submitted for this location.

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