Customer Reviews for U-Haul at Alameda Ave

3,493 comentarios

2645 W Alameda Ave   Denver, CO 80219
(4 blocks E of Federal)

(303) 922-8225

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 922-8225

2645 W Alameda Ave
Denver, CO 80219
(4 blocks E of Federal)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Paul John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
4.0

When returning the uhaul after hours the website would not let me take a photo. tried on two different devices on multiple browsers. left me frustrated and I wasn't able to complete the return process online so I just left it in the parking lot.

ANDREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Staff was very friendly and understanding to truck having so many problems. Directed me on what to do and were extremely helpful. Although I most likely will not be recommending Uhaul whatsoever, if anyone asks what location is best, will recommend Alameda Ave.

DAVID H. 
Clasificación:
4.0

I pick up so far away from my location.

Maria S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kebra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NADIM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL B. 
Clasificación:
5.0

Thanks for the help.

glenda B. 
Clasificación:
3.0

Please don't move the location on the customer for pickup. The lady informed me it was moved and she was super rude about it. I paid 300 dollars two months in advance for this trailer to be at a location and she told me word for word “I was lucky to get a trailer at all.”

SARAH V. 
Clasificación:
5.0

Quick and easy. Van was in great shape, clean and well maintained.

Raymond M. 
Clasificación:
2.0

The website wasn't working and the one guy working there seemed to have an attitude.

Sean M. 
Clasificación:
1.0

I got a big problem because I didn't have an US driving licence. I showed two licenses, one from Brazil where I'm resident, and one from Italy and the guy didn't want to accept. I said that only the license that are not in roman letters have to be translated (Arabian, Chinese etc.) not the ones I had. Anyway, I lost most of the day because I had to pick up my wife which has an US license and do it again. Very bad and not professionals, both, employer and manager. Gianfranco Brancatelli

Gianfranco B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noema P. 
Clasificación:
5.0

By far the nicest, best maintained U-Haul I've ever been to

GARTH L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy V. 
Clasificación:
5.0

Better online inventory coordination with U-Haul for locations of available car tows. More a uhaul issue than location specific.

DANIEL L. 
Clasificación:
4.0

The truck had a weird smell and wasn't super clean. The employees are always super friendly and helpful

KATIE N. 
Clasificación:
5.0

Very helpful and friendly guys at counter Thank you

ROBERT M. 
Clasificación:
1.0

The guy at the front desk was really rude he never checked the check to see if everything was there that I requested. I didn't even get my appliance dolly I requested. He wouldn't let me do contactless check in and when I asked him about he said I could just go somewhere else if I don't like it and was very rude about it

LEROY R. 
Clasificación:
5.0

Leo's Customer service was great! Had an issue with the wiring in the reserved trailer and he promptly got me into another trailer and got me on my way. He was very friendly and helpful.

Patrick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRED V. 
Clasificación:
5.0

Clarify how pricing works if one doesn't exceed the mileage they said they would travel; even if there is no change to the price just explain that to your customers. Thank you for all your help!

DEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY M. 
Clasificación:
1.0

Improve the attitude of your manager and front desk clerk. As a first time customer these employees of your franchise , were not very helpful. In explaining the process of rental other then say use the app if you want to rent a vehicle. Very discouraging to use uhaul again.

KLAUS D. 
Clasificación:
3.0

The cab smelled of smoke.

CHRIS B. 
Clasificación:
2.0

Austin was so rude and unhelpful and the truck smelled like at least 3 people had peed in there recently. Inside of the location smelled like a chain smoker lived and smoked in there.

Corinne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Audrey W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brendan H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLEIGH C. 
Clasificación:
1.0

Austin was very rude. Had a poor attitude the whole time he was helping out and didn't even show us to our uhaul. Ramp on truck was broken and when I called back and spoke to him his response was "ok so why you telling me what do you want me to do about it".

LOUISE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
5.0

Really nice person who works there! She was fast, efficient and helpful!

Jack M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
2.0

When I was picking the trailer up the uhaul representative wouldn't let me check the connections to make sure it was properly hitched to my truck. He told me to go inside and he would take a picture. When I am attamatly responsible if it comes off my truck.

Pete W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne P. 
Clasificación:
5.0

Everything went as expected and they dealt with him on no one challenges perfectly.

JIM M. 
Clasificación:
3.0

Great customer service. I was sent here from another location. Would be ideal for an app to confirm space for drop off.

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

Original drop off location was full. I was sent to this location. I shouldn't need to drive around chasing a drop off spot!

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina B. 
Clasificación:
5.0

Gavin - the manager who was there that day, was EXTREMELY helpful, patient, professional, and understanding. We don't use uhauls often, and I tried the online service to pick up the car and had trouble. Gavin was SO helpful, and full of knowledge on how to resolve the situation, and was so friendly. I called him halfway through our rental time, and asked for an extension, and he didn't bat an eye at extending our time. He gave us a sense of relief by doing that so willingly, as moving is so stressful. Thank you SO much Gavin and the rest of the guys who were there that day!

EMILY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierce T. 
Clasificación:
3.0

Less talking and more working especially when customers present.

Patrick R. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
3.0

The van was clean, although the seats had pet hair on both seats, so apparently seats were not cleaned prior to our arrival. Also, the price was excessive for slightly over 2 hours and only going from Denver to Boulder. Will likely use another company next time. Service was slow and only 1 person working at the desk. At one time, 4 people waited in line behind us for service.

Barbarann S. 
Clasificación:
3.0

If possible, I will not rent from U-Haul again.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA C. 
Clasificación:
3.0

This was the second location we were told to go to because the first one was full. This one was full also, but the manager listened to our frustration and made room to accept the vehicle. Uhaul needs to do a better job and scheduling these drop offs. If it wasn't for the manager at this location we would have had to go to another location after a long day of moving. Kudos to the manager for doing his best.

Michelle O. 
Clasificación:
5.0

Very quick drop off and easy to maneuver!

Benjamin R. 
Clasificación:
2.0

Wipe down the inside of the plastic rental boxes before returning them to service. Several of mine were supplied with sticky syrup/residue in them. Also, the rental rate for the plastic box rental was deceptive when paying online and incurred additional charges when I went to pick them up - 40% upcharge on my rental of ten boxes! Unacceptable. The staff had no explanation for why the extra charge was assessed and was rude to me when I asked for an explanation.

Hamilton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia F. 
Clasificación:
1.0

If I owned that location, I'd fire the guy who was there when I dropped off the trailer in two seconds. Poor attitude for no reason. Seemed to be a bother for him to do his normal job. Left me trapped in the lot between my dropped off trailer and the previous dropped off truck and just let me sit there until I eventually had to honk the horn to get him to come back outside. But instead of moving the truck blocking me in, he just said to maneuver my way out of between my dropped off trailer and the the dropped off truck in front of me and then back up all the way around the building and off the property into traffic... Never had this poor of service at any U-Haul in 50 years.

DAVID R. 
Clasificación:
2.0

El cliente no dejó un comentario.

THEODORE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K. 
Clasificación:
1.0

Management at that location is the worst I have ever seen. Poor customer service

Lahibullah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
1.0

Got charged 10 dollars extra for furniture pads that were never added to my vehicle. I told a U-Haul team member about the mistake and they still charged me for it

BRYAN F. 
Clasificación:
4.0

Es Un Precio Rasonable y Justo por el Huso de Camim de Mudanza

JOSE O. 
Clasificación:
1.0

On checkin personal required checking lights, all air pressure, brake fluid. Took about 10 mins of walking around trailer and requesting different things done in car. Never has this EVER been required when returning. Said this is U-Haul policy. These are all things that have nothing to do with my rental and are maintenance items.

DEREK J. 
Clasificación:
3.0

Employee was not very friendly and I had to have my son help me do the online thing as he said I had to do it all online and It seemed like he did not wanna help at all

ROSITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS H. 
Clasificación:
5.0

Everyone that I spoke with was courteous and kind They would appreciate my business and always We're professional thank you

blanca V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna V. 
Clasificación:
4.0

El cliente no dejó un comentario.

stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY J. 
Clasificación:
1.0

The price was to high unexpected plus the customer service was very rude

Filimon T. 
Clasificación:
1.0

Was rescheduled 3 different times, that i understood but it taking 7hrs to install and then they just "forgot" the ball mount and had to go back to get a part i paid for. I will never come back here and will be telling everyone how they tried to pull one over.

Elizabeth E. 
Clasificación:
5.0

Leo, Gavin and the whole team are awesome!

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
2.0

Have the tools needed for repairing hitches

KEVIN G. 
Clasificación:
5.0

The check in on the app is excellent and great not to stand in line.

Seth P. 
Clasificación:
2.0

Employees were not friendly, did not explain rental and fees and when returned I had to call twice to get a copy of my receipt.

TAWNYA M. 
Clasificación:
4.0

The underbody chains on the auto hauler were in bad shape. Thankfully Austin jumped right on it and replaced them. Also some lubricant on the ratchets once in a while would help their operation. Truck ran well and trip went smoothly!

KIRK M. 
Clasificación:
4.0

I rented a truck from 4:30 to 7:30PM on Thursday (8/5/21). I got it back before 7:30PM. The store closed at 7PM. I left the keys in the return slot. However, since I didn't take a photo of the odometer and gas gauge before I locked the truck, I was unable to check the vehicle in online and was charged $20 for an extra day's rental. I'd really appreciate it if I could get that $20 back. Thanks, Peter Simon

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
5.0

The woman (I wish I had her name) was excellent at what she does. I was really impressed with both her professionalism and demeanor.

JASON I. 
Clasificación:
1.0

Pick up was abysmal and the gentleman I worked with seemed like the last place He wanted to be was in front of the desk helping me. Return: I had to wait on 4 other people in front of me. I've returned equipment before using the online system so it seemed a little ridiculous to have to wait to return equipment in store the way I did. No option to return online seems like a waste of time.

Francis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica S. 
Clasificación:
5.0

Very friendly and helpful staff

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
4.0

Location doesn't support auto transport had to go to multiple locations to pick up all my equipment.

Joseph K. 
Clasificación:
3.0

When I picked the truck up at 9A the person there was not friendly and made the experience difficult. When I dropped the truck off, the young woman there at1P was friendly and helpful.

JAMES Z. 
Clasificación:
1.0

The staff in the evening when we dropped the truck were SO rude. I would never recommend this location. I have used Golden and Lakewood locations where the staff were wonderful. There's no excuse for how they treat customers - we were not the only ones. They were yelling at other costumers to move their vehicles and use the 24/7 check in because they didn't want to check them in. Awful customer service.

Timothy R. 
Clasificación:
3.0

The truck rental with Gabriel went very smoothly. The tow dolly rental was more confusing.

Elizabeth K. 
Clasificación:
1.0

Someone smoked in the truck. It was horrible. Had to drive 1300 miles with the windows rolled down and it sucked.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francine K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK J. 
No se han enviado comentarios para esta ubicación.

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