Customer Reviews for U-Haul of Coralville

9,729 reviews

2601 2nd St   Coralville, IA 52241
(@ Coral Ridge Mall)

(319) 338-2021

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(319) 338-2021

2601 2nd St
Coralville, IA 52241
(@ Coral Ridge Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Did not have the trailer that I had reserved over a week ahead of time.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

This is the only place to go for professional installation while you wait. This is the 2nd hitch I have had done here, both times have been perfect and fast, under 1/2 half hour.

Mark M. 
Rating:
5.0

Pleasant staff. I rented a trailer. They hooked it to my vehicle, helped verify all the lights worked, and unhooked it when I returned it.

Brian T. 
Rating:
5.0

The truck leaked inside in the back when it rained & got all of our stuff wet

Nic W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Great job. 2nd time I have used the Coralville location. I will use them agian great service

micheal C. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Dick S. 
Rating:
5.0

This rental went very smooth. Joe did a great job from making the reservation, picking up the truck and checking it back in. Thanks cly

CLYDE S. 
Rating:
5.0

Customer did not leave a comment.

ALICE C. 
Rating:
5.0

Good place to do business, they were super accommodating when I unfortunately locked a key in the truck!

Elena L. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
3.0

Customer did not leave a comment.

Ally H. 
Rating:
5.0

Gabriel was awesome, very informative and helpful

Karen L. 
Rating:
5.0

Give me a big discount. Kidding 😎

Marvin S. 
Rating:
5.0

great customer service

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Chip E. 
Rating:
5.0

I think you folks really miss out by not making your VERY competitive pricing more noteworthy/memorable to a huge, largely untapped (by yr co., at least) market share. You see, the last three times that my husband & I rented a uhaul, we weren't moving anything or anyone. We simply rented from uhaul because we were suddenly w/out a running car, & we had to have one. In our situation, most people would've gone to Hertz, or Budget, or similar, but that's because most people aren't very bright. Why would ANYBODY rent from one of those places where just the vehicle, nothing else, is gonna run you $40 or $50 per day, at the CHEAPEST, especially when- -right here in town- -you have uhaul, who'll rent you a van or pickup truck for an incredibly affordable $20/day. Heck, the mileage and insurance is even less expensive there. Heck, my husband & I have even talked about doing a vacation in a uhaul van or smaller box truck. You know; drive all day, then at night, toss acoupla' air mattresses in the cargo area....Anyway, advertise. Last year, when the cold snap killed so many batteries in our little neighborhood, our car wouldn't start, even when jumped, so we went to uhaul in Coralville. Within 36 hours, four other homes in a one-block radius ALSO had uhauls parked out front!!! Anyway, advertise this use. Especially with today's economy!

Elizabeth E. 
Rating:
2.0

I never worked with Uhaul. So this being my first time. I will admit the process of scheduling online was incredibly convenient. But when I arrived at the location for pick up the bearded male individual was incredibly unpleasant and rude. I am sorry but if you're unhappy with your job that is not my issue. The attitude was like OMG! Don't you know what your doing lady. Then when I went to drop off the vehicle it was still the same. But I will say the other worker was very kind and didn't make me feel like I was a moron. The location was excellent. The rental was kept up very well. I would recommend this place and I know I will be back again. Hopefully next time treated with better customer service and care.

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

John R S. 
Rating:
5.0

Customer did not leave a comment.

Khalil S. 
Rating:
5.0

Great place and a sure lifer saver

Demetris F. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Friendly and helpful staff.

Kristine Q. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

craig A. 
Rating:
5.0

Very efficient Online ordering was easy Well designed protocols.

David V. 
Rating:
5.0

Customer did not leave a comment.

Yulia G. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

The people at the location were excellent, fast and friendly with the return process! The app and after hours process could use some improvements. -Location of the key lock box was unclear, I didn't know if the lock box was on the truck or the building. Spent way too much time search for this, it was very frustrating! -Lock box code isn't clear in the app, should be more visible. -There are several items that could have been done prior to arriving at the location (photo, ID upload, call verification, etc.). This should be clearly communicated that it can be done prior to arriving at the location for pick up and would greatly speed up the process. -The person that called my contact for verification was very unfriendly, said OK, then hung up. It was a very strange call/interaction.

Ryan L. 
Rating:
1.0

The truck was a bit dirty but that's fine the main issue was the rude manager and the fact that a few days after I called to extend my rental the police showed up at my door and said the manager reported the truck stolen! It was humiliating and just unbelievable

Lauren F. 
Rating:
5.0

Everything went smoothly and the personnel was friendly and helpful. Couln't have had it better!

Luc P. 
Rating:
5.0

I can't think of anything to improve. The customer service was excellent the employees who I encountered were very knowledgeable and answered my questions quickly and concisely. It made the experience very enjoyable.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Elvire N. 
Rating:
4.0

Customer did not leave a comment.

Balasubramani E. 
Rating:
3.0

Need more help on busy days. Maybe reward employees for showing up on bad days and being short handed.

nick K. 
Rating:
5.0

Friendly professional group

LAWRENCE H. 
Rating:
5.0

Thanks again! My recent Uhaul experience has helped me with some direction. Thanks for having back! I appreciate it.

Marjorie N. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Excellent customer service

Olufemi D. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

roddy D. 
Rating:
5.0

Customer did not leave a comment.

Alhadi M. 
Rating:
5.0

Cheaper rates would b e helpful

Daron T. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
3.0

Crew and staff are good. Extremely upset by the pricing. One way only having one way trailers is bs. There is no reason I should not able to pick up a car trailer and have to pay an extra 100 when I was able to bring it back to the same location. Then I got hit with its “Cooperates rates” not ours. At the end of the the it'd bs. Won't use uhaul any will strongly encourage others not to also.

Javan A. 
Rating:
5.0

Been here before. Will come again.

John V. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Service was great. In and out in under an hour. Entire staff was very friendly and helpful. I wish everyone ran their business like Rachel. Joe was awesome!!!

James M. 
Rating:
1.0

Location of pickup was an an hour and a half away from where I initially requested pickup. So, I was required to drive 3 hours out of my way just to pick up the trailer. And, was only notified a day before

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
3.0

I had a good experience. The staff was cordial and helpful. The equipment worked with no problems.

thadine G. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Mercedes B. 
Rating:
5.0

Hitch installer went above and beyond the call of duty by calling me and giving me information on possible issues when installing the hitch he was very informative and did an excellent job of installing A+++++ all the way

tim C. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Traci N. 
Rating:
5.0

Great service and the installation was completed quickly. Thank you.

Rick I. 
Rating:
3.0

Customer did not leave a comment.

PAT B. 
Rating:
5.0

Customer did not leave a comment.

Traci B. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Third or fourth hitch install and this location was the best!

tammy W. 
Rating:
3.0

Although we had an appointment, I was told there was only one employee working at the time and had to wait 20-30 minutes to be helped.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Valdemar P. 
Rating:
4.0

Customer did not leave a comment.

Zijie M. 
Rating:
5.0

I received excellent customer service in connection with my rental of a U-Haul motorcycle trailer today.

John S. 
Rating:
5.0

Courteous and professional staff - I always use this location for personal rentals!

Scott M. 
Rating:
5.0

Easy request for installation of a hitch through the web site. U-haul personal was very friendly and seemed very knowledgeable. I received useful alerts when the work was completed. Excellent service!

Horacio O. 
Rating:
5.0

Customer did not leave a comment.

Valdemar P. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
4.0

Timely service. Personable, helpful staff. Will use again! Recommend that online information about the different billing methods be presented upfront to help consumer understand it prior to receiving bill at the end of the day.

Alba Nydia Q. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Tarrah D. 
Rating:
4.0

I love all of the services with U-Haul, but there never seems to be enough staff. I was the only other customer in the store but it took 15 minutes to be waited on.

Jon W. 
Rating:
4.0

Customer did not leave a comment.

BRIANNA M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS N. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

Joe is truly the “Hitch Pro”! Extremely knowledgable and keeps it understandable as far what will work best for your needs! Would I recommend him to friends, already have done that! Thanks!

Gregory D. 
Rating:
5.0

I rented a 6x12 trailer. Booked online and they hooked us up and after my trip did all the work getting trailer back. Exact price they quoted me and super helpful guys who helped me buy a adapter to get us on the road. No issues here and would go again. I have used their services twice now and both times it was very good.

james C. 
Rating:
5.0

The location was good and convenient. Person handling the return was professional no issues. Looking at prices of moving boxes at the location indicated that buying bundles of boxes is significantly cheaper. I wonder why one pays so much more online for the same items and is not informed of this.

Charles A. 
Rating:
3.0

Customer did not leave a comment.

Katy B. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

I really appreciate Uhaul in Coralville, IA. They were very friendly and fast to get me on my way. Everything was ready for me when I got there and when I returned it they met me outside and got me on my way quickly. They were are very professional and knowledgeable. Thank you for a great experience.

Julie R. 
Rating:
5.0

Staff was great!

William B. 
Rating:
4.0

No comments

Mark B.  |  Overall Experience 
Rating:
5.0

I didn't personally see the storage facility because my movers delivered my ubox for me, but it was probably fine.

Ellen S.  |  Overall Experience 
Rating:
5.0

The staff was more than helpful and very knowledgeable about Uhaul products and services. Blake made sure everything was taken care of and that I was a happy customer! Thanks! Ava P

Ava P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Trailer Hitches

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  • Propane

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