Customer Reviews for U-Haul at Peachtree Rd

3,816 reviews

3947 Peachtree Rd NE   Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street, 1 block away from the Brookhaven MARTA station)

(404) 231-2126

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 231-2126

3947 Peachtree Rd NE
Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street, 1 block away from the Brookhaven MARTA station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Tiana was excellent in helping. She was very professional and had a smile on her face. She seemed please to be helping me. Great customer service.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

boniface A. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

The staff is great.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

NACY C. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
4.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

gilbert R. 
Rating:
5.0

Please have the trucks/vans filled with at least some gas. My van was on empty when I picked it up.

Karen L. 
Rating:
2.0

personnel had "attitude", final charge higher than receipt amount!

Jeffrey W. 
Rating:
1.0

Overcharging

majid G. 
Rating:
5.0

Ive been using this location for about 15 years, twice a month and enjoy my interactions every time I visit. Tiwannie always makes me feel valued and appreciated. Greets me with a smile as I observe her doing with each customer coming through the door. When she is away Randy is always fast to step in and get things done. My hat goes off to both for such great service!

CARY M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
1.0

Rude employees who don't care.

CONNOR F. 
Rating:
5.0

Customer did not leave a comment.

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Samuel U. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Checking in was a nuisance even though I had already done it on line. Asking for a selfie of me was not necessary (you know my license), and I feel it needlessly intrudes on customer privacy for no good reason. I also failed to see the need for a second contact person to add to the reservation. One is more than enough for someone with a credit card and major credit card. Rental car companies, renting out vehicles far more expensive than a van, don't need that and neither does U-Haul. To be honest this process really dissuades me from doing so again.

George S. 
Rating:
1.0

Very disappointed. Was rented a unit with a check engine light. Told staff and asked for a replacement and was dismissed twice. Felt completely ignored and treated as a nuisance. Will not be using this office again

Thomas B. 
Rating:
3.0

We had a res at the piedmont location for 10am-2 pm, but knew we were running late. We tried to call twice, but no one picked up. We got there at 11, and there was no truck available. Either you need to answer the phones, or you need to guarantee your credit card backed reservations for the duration of the reserved time.

Evin G. 
Rating:
5.0

The staff is very friendly and helpful, they answered all my questions.

Lesly D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
4.0

One issue was when we returned the trailer. The woman had all the lights off 10 minutes before closing so the place looked closed. She would not get out of her chair and told me to drive the trailer around back and unhook it myself. They way she said it was very rude. I have rented u-hauls for years and have never had an inceident this bad.

John G. 
Rating:
4.0

The lady sitting at front desk needs serious lessons in customer service and the language she uses to talk to customers. Dude is not how you address your customers. The gentleman installing the hitch was great. They forgot to put the hitch ball and he did it right away

Karanvir V. 
Rating:
5.0

Customer did not leave a comment.

Borislav B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Great Customer Service

Eva M. 
Rating:
5.0

Customer did not leave a comment.

brenda F. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

The furniture pads I reserved were not available. Traffic at location is a nightmare.

Daniel F. 
Rating:
1.0

The mileage and gas level were off when I received the vehicle. Luckily I took pictures because I was going to be wrongly charged. The employee saw the pictures on my phone with time stamp.. acknowledged that I was right and the charges weren't accurate but said there was nothing they could do. Then they told me to call customer service. Horrible service. Horrible processes.

KEVONTE M. 
Rating:
5.0

Friendly and professional

Fonda S. 
Rating:
4.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Rahman Z. 
Rating:
5.0

Finally someone at U-Haul with good customer service skills! The van didn't smell like a dead body was stored there or someone who never bathed. A good experience this time!

Marc B. 
Rating:
5.0

Management team here is better than ever Check in was a breeze and at checkout, the guys came out and did a great job checking us out and cleaning the interior Really helpful

KENNETH G. 
Rating:
2.0

One staff member didn't know how to disconnect the dolly causing a riff between "HER" and the only male employee on site.

Richard B. 
Rating:
5.0

Any time I have dealt with this location they have been nothing but accommodating. My negative review is purely for the service (or lack there of) provided by the Auburn, AL branch.

Jared S. 
Rating:
3.0

charged me for insurance when i did not ask for it - unacceptable uhaul billing

allan W. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Everything perfect EXCEPT van was VERY banged up (it had your stickers all over) The one that was a problem was the sliding door damage. It was very difficult to open & always have a 'open door' warning light. A van can be banged up, but that door should have been fixed before ever being rented

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Caroline P. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Check engine was on when I picked up truck.

CLARENCE G. 
Rating:
1.0

Customer did not leave a comment.

Andrew K. 
Rating:
3.0

It was ok, the truck had trash in it and the right tail light didn't work. It was easy to process, pick up, and drop off. I would recommend for that.

GREG M. 
Rating:
3.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Rohan P. 
Rating:
1.0

I rented a U-Haul and I booked everything at 5:00 my pick up time was at 6:45 and when I got to the location the van wasn't there I then called customer they switch me into a 15 inch truck go their with the rental agreement and the key wasn't inside the boxes

Rachale K. 
Rating:
1.0

Someone cancelled my reservation at the brookhaven location even tho i had email and text reservation. So rude. We ended up making 2 trips in a van instead of one… will never rent from here again.. lady who we talked to did NOT provide a solution, i had to ask.. well how can you help? I need aomething? Cant you be a problem solver? Then she offered a van. Horrible all around

brian M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

The central distribution office mixed up our reservation, but the local agent fixed everything. She was very efficient and helpful. They need to better coordinate.

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
4.0

The Truck was no good brakes was bad and shaking and loud noisy engine but the customer service was excellent and very helpful

Edward W. 
Rating:
4.0

Customer did not leave a comment.

Sally M. 
Rating:
1.0

The location charged me for an extra day of rental when I returned it on time. This is scam and not acceptable.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

micheal J. 
Rating:
5.0

You are always friendly & helpful

Brent P. 
Rating:
5.0

The original pick up,site at 6159 Roswell Rd Sandy Springs, GA 30328 Was horrible, they did not have the trailer that was reserved and contracted. One of the fellows was just rude.

Salem D. 
Rating:
5.0

Customer did not leave a comment.

Ting Jou T. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

drove extra miles and was charged accordingly. returned the truck with 1/4 tank more than when i picked it up and got no credit. not even a thank you!

David R. 
Rating:
3.0

Customer did not leave a comment.

Vergil C. 
Rating:
5.0

I didn't catch his name, but the young man working yesterday morning at the Brookhaven location for my pick-up and drop-off was extremely nice and helpful! Will rent there again!

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

eduardo C. 
Rating:
4.0

Customer did not leave a comment.

Jill Y. 
Rating:
5.0

Customer did not leave a comment.

Iain R. 
Rating:
5.0

One guy there, hustling his buns off. You should give him a raise.

micheal V. 
Rating:
5.0

Front desk was very efficient and helpful

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Entire Location Team are the best customer service reps ever! Ms.T; Randy; Daryl and all that have been on duty during our U-haul pick up snd return. 10 out of 10 for sure.

Joyce G. 
Rating:
5.0

The Staff is always very Professional. I always recommend my friends and family to this location.

Garnesha W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
3.0

The passenger mirror was difficult to see out of, as the mirror had “settlement stickers” and tape over it - Seems like a safety hazard. The visor on the drivers side is broken and falls out of the ceiling. The drivers seat is excessively worn and you almost lean towards the door when driving.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
4.0

Customer did not leave a comment.

Madeleine H. 
Rating:
5.0

Customer did not leave a comment.

Marylee V. 
Rating:
1.0

Worst customer service experience of all time. Employees were very rude and had very rude/snarky attitude when asked questions

Junwoo P. 
Rating:
1.0

Customer did not leave a comment.

Wendmagegn E. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

A better vehicle should be used for long distance driving.

Mohammed R. 
Rating:
5.0

Customer did not leave a comment.

winston W. 
Rating:
3.0

Customer did not leave a comment.

Sophia K. 
Rating:
5.0

The location manager was great!

Lynn Y. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
2.0

Guy was soo dismissive. Didn't even look me in the eye when I was speaking to him. Super rude.

Joselin Y. 
Rating:
4.0

My associate was very helpful. But location is understaffed

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
1.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY Q. 
Rating:
4.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

These folks Rock yo!!!

Ken S. 
Rating:
5.0

Customer did not leave a comment.

cedric D. 
Rating:
4.0

If there is a way to improve the service on the app, that would be great. My last two experiences picking up a truck have not been smooth as my headshot would not be accepted every time the Uhaul team member would send me a link. Luckily the team member at this location would patiently make sure the situation was resolved to get me on my way. I also experienced the app not allowing me to return my truck last night 11/15/2023 Thank you for your time!

Jakeem H. 
Rating:
3.0

You must always advise customers to use the link sent, when dropping off a vehicle after hours. I had dropped the key and left the location before I realized . So I couldn't take pictures of mileage and fuel guage. I was only asked to drop the key through the drop box

obeahon O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top