Customer Reviews for U-Haul Storage of Renton

6,825 reviews

453 Rainier Ave N   Renton, WA 98057
(W of the Renton Municipal Airport, *LIMITED ONSITE PARKING*)

(206) 772-3106

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(206) 772-3106

453 Rainier Ave N
Renton, WA 98057
(W of the Renton Municipal Airport, *LIMITED ONSITE PARKING*)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck had a lot of exterior damage the back bumper was smashed in I know it’s a rental but I would atleast expect a truck with not as much damage. If I’m paying to rent a vehicle I atleast expect it to look decent

Ruben Arteaga 
Rating:
3.0

Getting in/out is kind of tight.

Kevin Eban 
Rating:
5.0

Customer did not leave a comment.

NAI SAECHAO 
Rating:
5.0

Customer did not leave a comment.

Jeanine Janus 
Rating:
5.0

No improvement needed.

Keith Donnelly 
Rating:
5.0

It was quick and easy , good customer service , I will be back !

SUYAN Ly 
Rating:
1.0

I used the app to extend but never extended tow truck came said repo bad business would never recommend to someone if U-Haul was free

Taray David 
Rating:
4.0

The uhaul app and webpage are infuriating. I had a verification code sent and then entered it . I get an error code that it has expired even though I just received it. This happened every time, on multiple devices.I had to call to reserve the truck.Also when checking out the truck for damages, the website would not let me “continue” after uploading photos of damage. FIX YOUR APP AND WEB SITE.

David Lindquist 
Rating:
5.0

This location has everything you need for . The staff is amazing

Bernal Gerardo 
Rating:
5.0

Ryan was super helpful and kind! Too bad I only have 1 car needing a hitch...

Miranda Duff 
Rating:
5.0

Always a great experience at this location! Great staff!

Dena Frandsen 
Rating:
5.0

Not sure the customer service was amazing. The young lady at the front counter was informative, great energy, and made sure that i followed all instructions, so that after returning the truck everything would run smooth.

Bertran Calcote 
Rating:
5.0

Customer did not leave a comment.

jeff elden 
Rating:
4.0

Parking can be tight and difficult for those that are not good drivers. Other than the parking area and where the return area is set up, this is an excellent location.

MITCHELL GORE 
Rating:
2.0

My unit was at the farthest edge, and farthest back on the property. Not a problem itself, but access to my unit was blocked by another U-Haul truck that was out of service and left to sit on the back of the property--right in front of my unit. The person who showed me to the unit said he would check on getting the truck moved, but never came back. I was forced to navigate around the truck through mud and gravel in order to move items in.

Jeffery Sands  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ralph Zerr 
Rating:
1.0

I requested a one way and got a local trip. Management just said it’s not their fault cause the worker was new. Then made me pay for their mistake. If your not going to take responsibility then you should do an overhaul at this U-Haul location.

Alejandro Inocencio 
Rating:
4.0

Customer did not leave a comment.

Rhetta Barker 
Rating:
2.0

Customer did not leave a comment.

Holly Andersen 
Rating:
5.0

Thanks for all your help.

MELINDA GAIL SMITH 
Rating:
5.0

Customer did not leave a comment.

Rachel Hessler 
Rating:
5.0

Excellent service

Alinoor Mohamed 
Rating:
5.0

Great location, extremely friendly There are some hickup with the truck but the staffs were able to make it right Thank you

Nguyen Phan 
Rating:
5.0

Customer did not leave a comment.

RYAN DEL DUCA 
Rating:
4.0

Customer did not leave a comment.

Dean Donaldson 
Rating:
5.0

Customer did not leave a comment.

Mychal Hall 
Rating:
2.0

Poor customer service... Truck was received empty no fuel and when return wanted to charge additional for fuel. Lied stating she told us to return with fuel. My credit was used subway on Saturday the day she was taking photos of my card saying the system was down. The whole time talking to her friends about going to Starbucks. I will never use that location again. Poor communication and very unorganized.

Pamela Adams 
Rating:
5.0

The left ramp was really hard to get work with. It got stuck a couple of times and it was almost impossible to extract and put away.

Evans Tomassini 
Rating:
5.0

We needed an additional storage unit after realizing we did not have enough room and the manager was very helpful in accommodating us.

Ariel Tabke 
Rating:
5.0

Customer did not leave a comment.

Michael Rice 
Rating:
5.0

Very nice owner, excellent customer service. Moving is so challenging and the wonderful experience at U-Haul really helped set the tone!

NIKKI BEARD 
Rating:
4.0

Customer did not leave a comment.

Stephen Ward 
Rating:
5.0

Customer did not leave a comment.

Quiahna Dawson 
Rating:
4.0

Customer did not leave a comment.

Lea Reed  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MIANNALI'I MANAOLE 
Rating:
4.0

Customer did not leave a comment.

Yetemeget Allyou 
Rating:
2.0

Crystal was perfect, she helped me so so SO much. Everyone else, had an attitude and spoke to my mother and I like we were 5 years old and made us feel small. It was rude.

Mariah Jorgensen 
Rating:
5.0

They employees at the Renton UHaul were friendly and they installed the hitch exactly as expected.

Tanya Matthews 
Rating:
5.0

Customer did not leave a comment.

Carter Lamar 
Rating:
5.0

Customer did not leave a comment.

Marcus Betancourt 
Rating:
5.0

L tail light just 1/2 working

Vic Johnson 
Rating:
5.0

Your customer service is outstanding! Unfortunately that’s not very common in a lot of businesses in today’s environment. It’s a pleasure to have a kind and thoughtful service member willing to help!

MARK MCCOLLUM 
Rating:
5.0

Nice people

reynaldo solis 
Rating:
5.0

The girl staff was so helpful and explain very clearly, the other guy was so nice

Emily Wong 
Rating:
4.0

Customer did not leave a comment.

Philip deBourguignon 
Rating:
5.0

Staff very friendly and helpful. Great place.

deborah natelson 
Rating:
5.0

Customer did not leave a comment.

ALFONZO SHANNON 
Rating:
3.0

Only because of the location

ANTHONY FORD 
Rating:
5.0

It is the best service I have received from U-HAUL

Amado Dominguez Alvarez 
Rating:
5.0

Great staff. Excellent customer service! Samuel Tucker

Samuel Tucker 
Rating:
5.0

Customer did not leave a comment.

Badi Karriem 
Rating:
5.0

Great staff Easy procesveet helpful employees

Janet Stewart 
Rating:
5.0

Excellent service Great friendly staff

Janet Stewart 
Rating:
5.0

Customer did not leave a comment.

Warren Mceachern 
Rating:
5.0

I am very sad that your pick up the truck when I was not done with it… and my card was online . And when I wake up in the morning the truck was gone

Sarah Navarro 
Rating:
4.0

Customer did not leave a comment.

Mitch Kroner 
Rating:
5.0

I used to hate this location. Would try to avoid it. But... The person who helped me today was top notch. There weren't a bunch of angry customers in the lobby. Usually this place is understaffed. Based on the experience the woman who helped me provided I will be back again.

Nathan Popovich 
Rating:
5.0

Customer did not leave a comment.

Roy Matcalfe 
Rating:
5.0

Customer did not leave a comment.

Carolina Oropeza Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Satish Kumar Vemula 
Rating:
5.0

Customer did not leave a comment.

Robert Pruszynski 
Rating:
5.0

I got exactly what I needed on short notice. Could t be happier with the whole process.

Christopher Zito 
Rating:
5.0

Everyone was friendly and helpful. Definitely recommend.

Carol Cox 
Rating:
5.0

Customer did not leave a comment.

Josh Viles 
Rating:
5.0

exceptional service and final step - thank you!!!

Tina Chinn 
Rating:
5.0

Awesome experience !

Constantin Ichim 
Rating:
2.0

The Truck and Equipment is not like what it used to be. The Worker are good and nice but the over all comparing to before it much worst than before specially the Equipment.

SAMMY LEE 
Rating:
5.0

Customer did not leave a comment.

Ajab Tahiri 
Rating:
3.0

Customer did not leave a comment.

Ahmed Hassan 
Rating:
5.0

Great staff Easy process

Janet Stewart 
Rating:
5.0

None

Jerry Miller 
Rating:
4.0

Fast service. It was great 👍

angela baines 
Rating:
4.0

The equipment lot layout is fairly tight. It can take a little bit for the staff to shuffle things around, especially if they get busy. Account for this if you are in a rush. The staff was very friendly and worked to make the necessary equipment moves as quickly as safely possible.

Joshua Pantel 
Rating:
5.0

Have trusted & been using Uhaul for many years & will use it for many years to come.

BRIAN PETTERSEN 
Rating:
5.0

Customer did not leave a comment.

ADAL SHIMELIS 
Rating:
4.0

Customer did not leave a comment.

steven sawyer 
Rating:
4.0

Customer did not leave a comment.

Mark Walker 
Rating:
5.0

From what I experienced, nothing needs to be changed. Both staff members that I encountered were very friendly and helpful.

Joshua Viles 
Rating:
5.0

Customer car parking

Tesfaye Gebremariam 
Rating:
5.0

Customer did not leave a comment.

Somret Oth 
Rating:
4.0

Customer did not leave a comment.

Vera McDaniel 
Rating:
5.0

I had a great experience. The lady who helped me today was friendly and accommodating. I’m sorry I forgot her name.

Josephine Squires 
Rating:
5.0

personal were very helpful and friendly

thomas bass 
Rating:
4.0

Customer did not leave a comment.

Jamala Myres 
Rating:
5.0

Every thing is good keep up thanks

SIMRIT DHILLON 
Rating:
3.0

No questions about the staff? The staff was very helpful especially working through some minor difficulties.

kurt davidek 
Rating:
4.0

Customer did not leave a comment.

Victor Smith 
Rating:
5.0

Great experience throughout. Sonnet was exceptionally great when I checked in the vehicle. She was friendly, knowledgeable and professionals. Great employee, great u-haul location.

Jeremy Spring 
Rating:
4.0

Customer did not leave a comment.

Jasper Brooks 
Rating:
5.0

Although it took them 4-5 attempts to get my reservation processed due to difficulty the system was having with my tow vehicle, the staff was professional and handled themselves well. The issue was really the uhaul reservation system, not the staffs inability.

Eric Jacobson 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO TAYLOR 
Rating:
5.0

Crystal is awesome. Sth Rainier ave location.

Mark Girling 
Rating:
5.0

Thank you uhaul

ABRAHAM URBANO 
Rating:
5.0

Good customer service

ABRAHAM URBANO 
Rating:
3.0

This wasn't the location initially agreed to return the truck to and I got a text and email to return to this location instead. The truck was turned in on the 22nd and I didn't receive a receipt until 12/3 and then it shows I didn't return it until the 24th (luckily they didn't charge my an additional). The person who was working that day was not friendly. I wouldn't return to this location unless I had to.

Jeffrey Hoover 
Rating:
5.0

Very helpful the location I rent some equipment I really appreciate everything she's make everything worthed I'm happy about all the services hopefully keep continuing for being helping alot people like me thank you again and I will keep coming back to your location thanks

Gil Castillo De Guzman 
Rating:
5.0

Customer did not leave a comment.

Viktor Bazarov 
Rating:
4.0

No comments except good service. Sonnet who was helping me to get van I wanted, her service was excellent and far above others.

Yusan Long 
Rating:
4.0

Agent was knowledgable. They helped us get out of there in time and we were able to return our equipment on time. Thanks

Yohannes Worku 
Rating:
4.0

Customer did not leave a comment.

Casey Nwankwo 
Rating:
5.0

Everything was good.

Alan Bernhard 
Rating:
5.0

Excellent transaction! Friendly customer service!

Christopher Brown 
Rating:
3.0

Several times, the door was locked. One time had to wait over 30 minutes to get in. Wasn't happy that there were no carts available 90 percent of the time that I needed one.

Denise Mimura  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN BITTNER  |  Overall Experience 
Rating:
2.0

Not enough staffing no guidance with the new employees waited almost 2 hours just to get the rental at the first location. 2nd location when I use the storage unit new staff was not guided by older staff or experienced staff and didn't know what to do for the storage unit the 3locatin drop off was perfect all for 1 month free

Rocelle Harris  |  First Impressions 
Rating:
3.0

The staff was awesome, super helpful and quick, which was amazing given the number of people as compared to staff. My only comments are there is no lighting in the storage units and wood made me nervous about potential critters etc. moved to new tukwila facility. Thanks again to the staff!

KATHY ROMIG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Carter  |  Overall Experience 
Rating:
3.0

My rating is because they keep trying to charge me when I paid 215.00 to use a storage from February 24-march15. Then I told the person on duty I was done with unit and it was cleaned then I get a attempt to charge my card 215 then got a email saying I'm getting charged that and a late fee.

Shaleana Pharr  |  Overall Experience 
Rating:
5.0

Everyone from beginning to end was very friendly, helpful and knowledgeable…and believe me this was not an easy move.

Charlotte Blackwell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katrina Hilliard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vicki oconnor  |  Overall Experience 
Rating:
3.0

The facility was good. More staff is needed. There weee several trucks blocking the unit. We had to walk quie a ways to unload our stuff. The reservation could not be found. Upon arrival I was told there were no units available. When I called in the morning no one answered the phone and the general UHaul phone answered said everything was ok to go. The manager and girl working there worked very hard to finally locate an available unit.

SUSAN BITTNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iamunique Wyrick  |  Overall Experience 
Rating:
5.0

Excellent customer service

Oladipupo Sennuga  |  Overall Experience 
Rating:
5.0

Stephanie was awesome

Donald Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Rust  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey payne  |  First Impressions 
Rating:
4.0

This particular location In renting close at 7PM. Not a good time for me and what I do.

Oladipupo Sennuga  |  First Impressions 
Rating:
4.0

The staff at this location was extremely helpful under difficult conditions. It took multiple call to the u-haul help line to get the computer to accept the space I reserved online. It took two days and more calls than necessary to resolve the issue.this was not a problem. With the location but an issue from multiple misinformation from multiple different help center calls and departments.

Charlotte Blackwell  |  First Impressions 
Rating:
5.0

Friendly staff. Was helped by a new trainee that was helpful. Great manager at the spot.

Tyvic Stallworth  |  First Impressions 
Rating:
2.0

The woman that waited on me at the counter was a poor representation of U-Haul customer service. I have been there several times since renting my unit, and never was I treated with such rudeness and disrespect. I will not recommend that U-Haul location to anyone.

Patricia Suitley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARROD RICHMOND  |  Overall Experience 
Rating:
4.0

Very good location for business,communication could be before quoting the customer the price

JARROD RICHMOND  |  First Impressions 
Rating:
5.0

I have been a customer for a long time. I have always been treated fairly and respected.

Christina Mulliner  |  Online Move In 
Rating:
5.0

The Amazing and Knowledgeable staff was what kept me there instead of moving my belongings to a less expensive facility. And the entire helpful and friendly atmosphere, I will miss. Thank all of you for a great experience and take care. Valerie Walker

Valerie Walker  |  Overall Experience 
Rating:
4.0

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Jacqueline Jones  |  Overall Experience 
Rating:
1.0

The manager was rude, obnoxious and overbearing. So, if that’s the experience uhaul wants to provide its customers then you did a great job!

DON Smith  |  Overall Experience 
Rating:
1.0

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Dustin Choi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Avila  |  First Impressions 
Rating:
3.0

I find it ridiculous that you don't prorate storage units.

Christine Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody Deisher  |  Overall Experience 
Rating:
5.0

It was a great time while it lasted. I had no issues with this storage facility.

SHERWOOD BROWN JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Williams  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAN BOCKUS  |  Overall Experience 
Rating:
5.0

Everyone was helpful and actively trying to help and offering help.

Martin Padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ceri smith  |  Overall Experience 
Rating:
5.0

Great service at each location. Renton location so friendly and helpful. Major kudos

Bryce Record  |  First Impressions 
Rating:
5.0

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Kiernan ELms  |  Overall Experience 
Rating:
5.0

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Laura Peterson  |  Overall Experience 
Rating:
1.0

Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Shari Turrell  |  First Impressions 
Rating:
1.0

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡

patricia chretien  |  Overall Experience 
Rating:
3.0

personnel are always accomodating

Edward Santos  |  Overall Experience 
Rating:
5.0

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Tim butterworth  |  Overall Experience 
Rating:
4.0

I didn't deal with them much, but they were friendly and easy to discuss details with

Matthew Sheehan  |  Overall Experience 
Rating:
5.0

Very good staffs

Dean Siu  |  Overall Experience 
Rating:
3.0

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

David Fisher  |  Overall Experience 
Rating:
5.0

Very awesome staff!! I would come to this uhaul everytime!!

Krystal Griffin  |  Overall Experience 
Rating:
4.0

Everything went smoothly.

Sebastian Paz  |  Overall Experience 
Rating:
5.0

People went out of their way to be helpful!

lorraine powell  |  Overall Experience 
Rating:
5.0

Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!

brian danenberg  |  Overall Experience 
No reviews have been submitted for this location.

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