Customer Reviews for U-Haul Moving & Storage of Weymouth

Rating:

5.0

Great staff and equipment

Rating:

5.0

The employee named Fahad was so nice and professional. Greeted me with a big smile and a handshake. Very knowledgeable and helpful. He made my experience go smoothly and efficiently. I feel he was an asset to your company. I had gone into your store the week before and the man I spoke to acted too busy.

Rating:

3.0

During the pandemic, the storage unit had been a temporary solution. However, I had items in there that were crucial to an early pregnancy of identical twins, because the store or U-Haul Weymouth whatever you wanna call, it had not updated I had no accessibility to my unit when I needed it. . I will say that after complaining the corporate office, the general manager did try to compensate for the mistake of his workers however, I still felt that he had attitude, and it was generally inappropriate for the situation at hand. I think the general has issues taking constructive criticism however, the employees were nothing but the best in my experience.

Rating:

4.0

Dropped off after hours

Rating:

5.0

Love all service .

Rating:

5.0

Easy to rent my Van . Very clean and representative very helpful.

Rating:

5.0

U-Haul in Weymouth bridge street was awsome!!!!

Rating:

5.0

Fahad at the U-Haul on Bridge St in Weymouth, Ma was professional/informative and very helpful. Him and his manager were great and definietly showed their care for my safe and successful journey to Florida!

Rating:

5.0

It was the final Saturday of the month and trucks were very hard to find. not to mention, all rental facilities were Very Busy. The gentlman at this particular Uhaul was calm, cool, collected and kind. I anticipated a headache...but this man was simply VERY Good at his job. I was in and out within minutes with a Great Ride and a Big Smile....Thank You!!

Rating:

5.0

The associate I dealt with was very helpful and understanding. The staff made it very easy to get the truck and other equipment that was needed for the move. He also made some very helpful suggestions that came in handy. I would absolutely recommend this location for U-Haul rentals.

Rating:

5.0

You’re the best

Rating:

5.0

They accommodate each client as much as possible

Rating:

5.0

The guy with the beard that works in Weymouth was AWESOME! He explained all paperwork in great Detail and showed us what we need to know with the trailer. He Demonstrated all safety protocols. I just can't remember his name.

Rating:

5.0

Absolutely nothing service is the best around town. 👌

Rating:

4.0

Manager seemed a little bit condescending when speaking to me about the fact that I was at the wrong location even though I was never told I need to go to a different one. He did end up giving me a discount for the aggravation.

Rating:

1.0

Staff should assist people in hooking up the U-Haul and ensure they have the proper fitting equipment.

Rating:

5.0

U-Haul Associate Tremaine was extremely helpful and friendly. He is a great asset to your business.

Rating:

5.0

Excellent service as always thanks again.

Rating:

5.0

These guys were great it was quick and easy they had a smile and we even had a laugh thanks

Rating:

5.0

Very nice experience easy in and out

Rating:

5.0

The U-Haul rental ended up being much more expensive than I was expecting, or was led to believe. I could have hired movers at the rates you are charging.

Rating:

5.0

I have rented a motorcycle trailer several times from this location when I do I always hope that I will be dealing with the 2 gentlemen that I dealt with this most recent time always professional but more important pleasant and friendly I actually drive by another location to rent at this particular one becuz of these 2 guts I apologize I don't know there names but I will be back

Rating:

5.0

Yes, I would just like to say I’ve heard all the horror stories on moving and charges and all that I’m gonna have to say I am different and mine was enjoyable. The guys made me feel very comfortable. They explained everything not only where I picked the truck up but where I dropped it off it was A1. I was treated like family excellent excellent excellent.

Rating:

5.0

The service was excellent

Rating:

3.0

After hours return process was long and frustrating.

Rating:

5.0

Everyone was very competent and helpful throughout the whole process, from rental of equipment to storage of items. Would definitely recommend them to all.

Rating:

4.0

The first two trucks that they gave me had ABS light on that would not go off, the check engine light would not go off on the other one. I drove from east coast to Nevada, 2800 miles, wondering if the third one would have any problems. I believe the maintenance on these trucks need to be much better.

Rating:

5.0

Always great and customer friendly service at this Weymouth location.

Rating:

5.0

Perfect from start to finish

Rating:

5.0

Rented a van from U-Haul is was a great experience the van was brand new ,easy to manage. The gentleman helping me was quite patient with me and explained everything! Overall wonderful experience!

Rating:

5.0

The person at the counter was very helpful and made sure my trailer was hooked up properly and all lights working. It sounds simple but I felt he was just extremely helpful, safe and efficient. Thanks so much

Rating:

5.0

Love this location!! I rent a few trucks a month of all sizes and it always goes off without I hitch. All the people there are very friendly.

Rating:

5.0

Not a thing. Whole process was clear & easy. Very reasonable rate & easy to drive. I am repeat customer.

Rating:

5.0

I have used this uhaul place many times over the years and I always get great service.

Rating:

5.0

The 22 yr old young man ( basketball player) who was working alone at uhaul on Thursday morning was excellent. He calmly and competently handled all of the customers, and was extremely helpful to us when we wanted to change our existing reservation to a larger room. He went out of his way to make our unpacking and drop off of the trailer as easy as possible. Can’t say enough good things about this young man. He is an asset to your facility and why we would recommend this location to everyone.

Rating:

5.0

Your on site manager, Refir, (sp?) was as helpful as he could be and really knew his job. He is a prize. Don't let him get away. JE Cass

Rating:

5.0

Great customer service

Rating:

4.0

Great help from the guy that helped me. In good spirits and wiling to think along. Please pass on my compliments if you could

Rating:

5.0

Both of the salesmen I dealt with were very nice and friendly Made it a very easy transaction especially since I’ve never rented from Uhaul before

Rating:

5.0

TEN STAR SERVICE !

Rating:

1.0

I was wrongfully charged for not returning equipment even though I returned it. Emails are left without a response. Calls to this location are dropped without warning.

Rating:

5.0

This was the best experience that I have ever had through the whole U-Haul rental process The employees were extremely knowledgeable and helpful I would suggest raises for them you really don’t want to loose fine employees like them

Rating:

5.0

I can't say enough about J.D. and his wonderful staff. Everyone was attentive, helpful, friendly and made my experience storing my items and renting a trailer super easy. It's rare to find any place that is like this,.. let alone a UHaul facility. Don't think twice about doing business with this exceptional location.

Rating:

5.0

As always, U-Haul was great. Love, the Weymouth store Thanks again

Rating:

5.0

Representatives did a nice job with the services.

Rating:

5.0

Tremaine was awesome

Rating:

5.0

I arrived at the facility without an appointment; Jonathan could not have been more accommodating. He facilitated the "move in" process seamlessly. I asked if he wanted me to come back tomorrow as the hour was close to 5:00 p.m. and he said "this time is great". He walked me through the procedures at the storage facility and was extremely proficient in his job, as well, as his professional responsibilities. What an asset to your company. We need more people like Jonathan in business. I had visited the facility earlier in the week and your JD, as usual, was his best self. He walked me through units and assessed pricing. With a role model like JD, it is easy to understand the proper functioning of your office. I would recommend your office always.

Rating:

5.0

Can't think of anything

Rating:

5.0

everyone was very helpful and kind. Thanks for all you do..

Rating:

5.0

Great location with very friendly staff!!

Rating:

5.0

My guy at the front desk was great. Thank you.

Rating:

5.0

This is the best location I’ve been to. The staff is great and they always seems to have a lot of inventory. Makes the rental process quick and easy

Rating:

5.0

The manager, he goes by JD, is excellent and could not be more courteous and helpful and he is a credit to U-Haul.

Rating:

5.0

Fareed was absolutely a pleasure to work with and very helpful

Rating:

5.0

Great helpful employees, quick pick up and drop off

Rating:

5.0

The staff here is great. I periodically need to rent a truck or trailer for work and this is my go to location.

Rating:

1.0

I use the truck for 2days and I got charge for 3days. Check on your employee, bring truck in before 9:00am. Receipt said return after 3:00pm, check on your camera.

Rating:

1.0

The staff was rude and not helpful. I had driven 6 hours it was 12 degrees and they refused to help me get my car off the carriage trailer. I would never use this location again and will not use U-Haul again.

Rating:

5.0

My only issue was with the app when I tried to rent the truck, but the staff on the U-Haul help line and at the Weymouth location were great.

Rating:

5.0

The customer rep is a racist.

Rating:

5.0

Staff was very helpful. Pick up and drop off was quick and seemless. Even had truck warming up when we arrived. Great service!

Rating:

3.0

i brought the trailer back a day early was told i was getting a refund but did not happen

Rating:

5.0

The assistant manager Terrmaine (sp?) was the best. Friendly, knowledgeable and professional. He was a joy deal with!

Rating:

5.0

It was an excellent experience!!!!!

Rating:

5.0

Excellent customer service on both ends. Professional. reliable and helpful. Thank you

Rating:

5.0

Great experience

Rating:

5.0

This storage location is exceptionally clean! The staff are incredibly helpful and friendly. I would highly recommend this facility to anyone looking to store their personal belongings.

Rating:

5.0

Saul and Tremaine were incredibly welcoming and answered all questions I had throughout the entire move in and out process. They really went a nice and beyond to ensure my satisfaction!

Rating:

5.0

The staff our the best !!!!!!! They've helped me with anything I needed !!!

Rating:

5.0

Our first point of contact was with JD the manager. He was very helpful, nice and knowledgeable about everything we had asked of him. Very happy with our experience with u-haul Weymouth,MA Thank You!!

Rating:

5.0

I can't say enough good things about the staff at the Weymouth location. They go above and beyond to help with anything that is asked. One multiple occassions they helped me not only with customer service but assisting in my storage unit and answering every question. Theses guys deserve a raise, best customer service I have seen anywhere in years!!

Rating:

4.0

It is overpriced which is why I left

Rating:

4.0

N/a

Rating:

5.0

The staff were fantastic.

Rating:

5.0

Sal and the other employees were absolutely amazing. Thank you so much for all of your help!

Rating:

5.0

Great customer service

Rating:

5.0

Facilities and office were always cleaned and orderly. The staff was extremely helpful whenever I had a question.

Rating:

5.0

This was a great place for my short term needs. The people who work there make the experience top notch too! When can you say that you have fun and enjoy the experience with staff at UHaul?

Rating:

5.0

JD could not have been more helpful and accommodating. I have rarely had a better customer service experience. I cannot recommend the U-Haul facility under his management more highly.

Rating:

5.0

Dealt with the owner and he was GREAT. Very pleasant man and accommodating.

Rating:

1.0

My unit was opened to put mice traps in. I was NEVER notified of this and I have things that are missing. My Grandmother's jewelry box was in there. It's completely empty. The "Manager" Jonathan has NO business working with the public. He is extremely unprofessional, rude and confrontational. Tyrese should be the Manager, he was very understanding and helpful. I would NEVER recommend U-Haul for storage. Ever. Good riddance.

Rating:

5.0

Thank you for the amazing customer service. Sal is extremely professional.

Rating:

1.0

I asked for 24 hour access for the storage room, however the clerk at the Weymouth location setup the account for access until 10pm - he had assured me that I had 24 hour access. I was in the middle of moving my stuff and the door locked. I had people helping me move, and now I have to wait until 5am in the morning to regain access. This was terrible customer service 😑

Rating:

5.0

Jonathan is Wonderful! Treat him well. You're blessed to have him on your staff!

Rating:

5.0

I, Peter Henry Jones, who at this time is 84 years old, have been using U-Haul since about 1963, about 60 years. I, sincerely tell you now, Everyone there at U-Haul in Weymouth, and I mean everyone, has bent over backwards to help me out, on many occasions. Lost keys, helping me load heavy items, etc. (I am 84 ). Johnathon has gone, way past what HE was required to do. They are not 5 stars, they are, in my opinion 7 +. GOD BLESS ALL OF THEM. SINCERELY, PETER H JONES. OF

Rating:

5.0

What a fantastic place! The staff were amazing and were always willing to help me with something that might be too heavy for a single person lift. Thanks to John, Terrell, Sal, and Louis. Mike Milner

Rating:

5.0

The Assistant manager and employees who helped me went above and beyond helping me get a unit and move in. The kindness they show their customers makes a huge difference in our lives as moving is such a stressful experience. I was especially in need of kindness and the workers at uhaul in weymouth gave me more relief than they even know. I'll never forget this experience.

Rating:

5.0

They were great and helpful. Manager John is awesome.

Rating:

5.0

The staff at this location are amazing. They are very helpful, friendly and I would come back again! I frequently need to rent a moving truck and always use Uhaul. This is my first time needing storage and am very happy with my experience at this location.

Rating:

5.0

Great experience, great team.

Rating:

5.0

The staff was very accommodating and helpful

Rating:

5.0

The customer service was amazing I had the best help from the men that did the job kindly very helpful very strong the best place

Rating:

5.0

Love working with uhaul

Rating:

4.0

Maybe this is my first storage facility but the floor could use some dusting and mopping. Otherwise, it has plenty of parking and i can access it late at night if needed.

Rating:

5.0

Great service!

Rating:

5.0

JD at the Weymouth u-haul is the greatest.. I was gonna get through the job every time

Rating:

5.0

I have gotten nothing less than exceptional service start to finish from this location. Thank you all so much. 🙏🙂

Rating:

5.0

I cannot say enough about Jonathan's superb customer service. A wonderful manager who makes doing business with U-Haul a real pleasure.

Rating:

5.0

Can't say enough about the guys at U-Haul Moving and Storage of Weymouth. Have used them for truck rental and storage on multiple occasions over the last couple of years. Always pleasant and thorough. Highly recommend.

Rating:

5.0

Jonathan and the other 2 young men are amazing. Thank you for your help

Rating:

5.0

Everything was fantastic regarding my use of Uhaul. Store Manager Johnathan goes above and beyond for his customers.

Rating:

5.0

Tremaine is excellent. I have dealt with him before when renting a trailer and his infectious enthusiasm and customer service is wonderful. Can't say enough.

Rating:

5.0

Jonathan was more than helpful

Rating:

3.0

Only rated average as we never actually put items inside of storage unit.

Rating:

5.0

Above and beyond experience, most particularly with the manager Tramaine.

Rating:

5.0

The gentlemen who helped me at the counter at the bridge street Weynouth location was excellent, helpful, and informative

Rating:

5.0

Wow the guys were more than helpful ! They went about showing every detail ! What to be careful about and what to keep an eye on ! Some tips on backing up too! They were terrific! Better give them a raise before someone else offers them more money

Rating:

5.0

Manager and Staff were excellent, The Mgr should get a promotion..the man works hard, friendly and knowledge able..happy to go there. j.P. LaPierre

Rating:

5.0

A

Rating:

5.0

Thank you JD YOU MADE MY DAYS BRIGHTER GREAT STAFF

Rating:

4.0

The only problem I had was I was rented a unit that was too small. I was expecting it to hold the contents of the truck I rented

Rating:

4.0

Never enough stuff

Rating:

3.0

Almost impossible to lock the unit with the padlock provided. The door to the unit has dropped a little, and the holes do not line-up for the padlock. You have to use a lot of strength to close it. Employee on duty did not seem to care that much.

Rating:

3.0

I got a unit in the basement next to a bathroom, so I was afraid of flooding, also the elevator was too old and hard to operate.

Rating:

5.0

Was there before a while ago and ended leaving because the staff would not even bother to answer a simple question. The person who was there yesterday treated everybody with respect and was very friendly.

Rating:

5.0

Manager was amazing. We were stressed when we got there and he alleviate something of it! Funny nice. Very professional. Set me up on automatic payment as unsure when we can get our stuff out of storage. I wish I could remember his name. Bridge st Weymouth

Rating:

5.0

Very profesionally run place

Rating:

5.0

Tremaine is great. He was helpful and cheerful and just a quality guy. He’s a difference maker, give the man a raise. Cheers, TW

Rating:

5.0

perfect for our need

Rating:

5.0

JD is an incredible individual to work with. Knowledgeable and professional

Rating:

5.0

JD is amazing. I scheduled on line, all wrong! He was helpful, kind understanding. Seriously great!

Rating:

5.0

I absolutely loved using the storage space! It was extremely easy to access, and I always knew it was safe. I utilized this facility for {several} years, as I am in aviation, and I needed it to jump start my career. When it came time to move out, management was committed to making everything as easy and safe as possible to send me over 700 miles away. They’ve been such a bug part of my life for so long, it was epic, and I recommend this facility to everyone

Rating:

5.0

Jonathan was the best customer service rep that I have ever had.! He is an incredible asset to Uhaul. And I mean incredible!!!!!! His friendly demeanor, his knowledge were such a big help. He walked me through every step of renting storage and when a larger space was needed he made it happen.

Rating:

5.0

Tramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.

Rating:

5.0

Jonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.

Rating:

1.0

I was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now

Rating:

5.0

Jonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.

Rating:

5.0

Tremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.

Rating:

4.0

Giving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units

Rating:

5.0

Moved out of state.

Rating:

5.0

Everything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.

Rating:

5.0

Yesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.

Rating:

3.0

first time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.

Rating:

5.0

Mr Lee was very informative and helpful

Rating:

5.0

Great customer service and helpful staff!👍

Rating:

2.0

Communication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.

Rating:

1.0

I was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous

Rating:

5.0

JD was super helpful and very friendly!!

Rating:

5.0

JD in your Weymouth Ma facility is super friendly and helpful.

Rating:

5.0

My visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!

Rating:

5.0

Great service

Rating:

5.0

I have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y

Rating:

5.0

Quick, easy and the staff was super helpful.

Rating:

5.0

Phillip provided amazing customer service.

Rating:

2.0

Waited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.

Rating:

5.0

I was comfortable knowing that my unit was temperature controlled and was very secure.

Rating:

5.0

Uhaul was very accommodating and a big help to our moving.

Rating:

2.0

No comment

Rating:

5.0

Agent was thorough, helpful, and friendly.:

Rating:

1.0

Elevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.

Rating:

5.0

Everyone was very helpful!

Rating:

5.0

The customer service was excellent. Great experience!!

Rating:

5.0

I love Erica

Rating:

4.0

Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions

Rating:

5.0

Best U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.

Rating:

5.0

The employees were just so proficient and helpful in making sure I understood everything.

Rating:

5.0

The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!

Rating:

3.0

I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????

Rating:

5.0

Fantastic

Rating:

5.0

THANK YOU FOR EVERYTHING.

Rating:

5.0

Great facility - no issues at all - would recommend highly.

Rating:

5.0

Tom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John

Rating:

5.0

Tom is professional, courteous and very helpful. He is a great ambassador for the brand.

Rating:

5.0

such nice people and they do things well!

Rating:

5.0

I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.

Rating:

3.0

Good job Uhaul stuff.

Rating:

5.0

Thanks!

Rating:

1.0

Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!

Rating:

5.0

U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.

Rating:

5.0

Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me

Rating:

5.0

Great experience!

Rating:

5.0

It very busy place

Rating:

5.0

prompt service and very professional!

Rating:

4.0

Friendly people. Can get very busy at times.

Rating:

3.0

Need more organization on booking are storege.