Great service
jack cCustomer Reviews for U-Haul Moving & Storage of Stockyards District
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys that work outside like the helpers that hook trailers and inspect the vehicles are way to slow
JAVIER QThe rental vehicle was not there. Had to call customer service and get directed to a new location. Was not offered $50 guarantee, so now have to call again to get it all sorted out.
Adrian FThe most frustrating experience at this location. I waited in line to pick up my reservation. The staff gave me keys to trucks that were not accessible. This happened more than once. They should know the order of the vehicles parked. I had to switch vehicles multiple times and staff had to move vehicles blocking mine before I could leave. This was especially frustrating because I had to go to the back of the building multiple times to locate the trucks, only to be blocked. Finally I just looked for the ID # of the truck and asked for that one. Staff should have this information. As a customer I should not be making multiple times to the back and front desk to get the correct truck. As a result I was late for my event. Really bad way to start the day. I will be looking at renting elsewhere.
Annemarie BThe prices could be better but overall, it’s good with no contract or hidden fees. Insurance should be optional for short term rental. Very friendly staff.
Cassandra B | Overall ExperienceStaff here is always great, vehicles are always clean. Only complaint is that the dolly I reserved was unavailable. Yes I was refunded for it, but it was very inconvenient. They're a pretty basic item that all Uhaul locations should have more of.
Jonathan RThis location saved my move today. I booked online at sharwarma place but when I got there it said an equipment has not been reserved to my order. I then spoke to a U-Haul customer care agent who told me sharwarma location does not do after hours pick up and rerouted me Weston. There was no one at sharwarma place to take my call or help. But Weston was magnificent, helpful, courteous staff, knows what they are doing, took the time to explain everything, was professional and courteous. Highly recommend weston location.
Nazreen KWhen we pick up the van Both the passenger and driver’s windows were open about 3 inches it was raining and the seats and insides of the doors were soaked 😢
Lucia AThe gal who helped me was amazingly fast and friendly
James PVery sad to trust Uhaul. First time I choose your services and definitely failed to even take care basic rules or policies
Ignatious PIt’s too expensive
MohammadAli RThey overcharged me for kms and could not even explain bill when I asked for clarification. Also had a terrible moving experience and did everything in my power to make proper police report and was only made to feel like I was in the wrong
nathan sGreat service oriented. Love U-Haul
Michael MWe didn't get the U-haul on the reserved time & when we asked for the reservation guarantee refund: 1. They bluntly denied to give us that. 2. They suggested to call the customer care if we wanted to get that. 3. They "suggested" us to wait for "an hour". 4. They also hinted there was less possibility of us getting a utility dolly that we had reserved. The staff at this location was very rude and unprofessional, specially the person who was dealing with us was Mohit. I hope UHaul management takes a look on this and takes necessary actions where required.
Rahul RI would like to express my disappointment with this location. Every single time I've had to pick up 2 Uboxes from this location there has always been an issue. I've been contacting uhaul to confirm with them the order for weeks prior, up untill the day before and for some reason the order wasn't ready. The excuse was that they did not have a double trailer for both the uboxes which means I would have had to make two trips, mind you , the customers home was 30 mins away. And appearantly the ubox location for pick up was changed to a scarborough location 2 days before. This made no se se to me. After an hour and a half, finally the clerk allocated 2 uboxes. We made it to three customer only for the security to tell us that we have less than an hour to do the move because the elevator was booked at a certain time and there were other movers waiting in que. Therefore it took over 6 hours to complete the move instead of 3 hours and caused me to cancel my other plans. If the uhaul location does not have the uboxes ready or a double trailer then DO NOT schedule the customers order for the service provider to show up to pick up the uboxes and they're not ready. I'm very upset and extremely disappointed with your ubox services.
CORNEL CThe trailer was not in very good shape ( it leaked from roof and had a hole on metal floor. I had 5 lampshades wet and require replacement - claim process TBD Trailer was not in proper Condition to rent - particularly for a long 1,800 km trip. Rain is inevitable …..
Paul HOnce again even on a long weekend the team down there at the Stockyards in York on Weston rd never failed to make everything run nice and smooth I was even given an extended rental to complete a job that I had to do with the schedule under pressure the manager Tanya moved some things around logistics and insured everybody got out including myself, I've been using the company for some of my bigger jobs and it's been a godsend being a regular now You get to know the team who are always willing to readjust and tweak to get you out the door and get to work they actually house two storage bases for me as well now for my work material It's a one-stop shop and the branding attitude and overall culture for the company definitely progressively changing for the better down at the location I wouldn't go anywhere else now lol thanks guys
Anthony DWe had a great experience with uhaul as we always do. Very friendly service and counter staff is very polite and accommodating. Thanks again U-Haul
LILIANAM Svery polite
Pierre GSo many things
MARK BI didn't get the refund yet for the pads that I didn't use.
Sagar MMy auto pay is charged to my credit card every 24th of the month, but I'd had a security breach on my credit card so it was replaced. On calling the new card # in last week to U-Haul office the service rep. took new info fine but neglected to assign my locker # to the new card so the payment failed - another clerk called me informing my payment failed and then took my locker # and was able to take my payment immediately. I am not happy that the 1st service rep did not take the information properly and put my payment contract in jeopardy for my locker rental through no fault by me.
Jennifer N | First ImpressionsBetter communication with phone reps and locations rep. I was told one thing over the phone and we had to deal with something different at location. Such as, pick up truck requirements and rates.
Tania VThe staff who retrieve unit this morning was polite and fast. Yesterday was another lady who was chit chatting nonsense with customers waiting. Im glad not all staff are same. Im lucky the young one cleaning cars reviewed promptly
Victor CThe lady at front desk was very helpful and answered all our queries.
Kiran PThe only thing that I wasn’t happy about was that the gas was almost empty when I picked up the truck. I shouldn’t have to go gas up as soon as I pick up the truck.
Rita AStaff are excellent!! Place is clean Pleasure to use the services Paul
paul dMajority of the things we had in storage had to be thrown out due to water damage very important documents, memories and clothing destroyed.
alejandra g | Overall ExperienceThe truck was leaking inside when it was raining, it was dirty, the payment machines at the shop weren't working and I'm half afraid I won't get my money back because the payment machine just wouldn't work right and the person trying to collect my payment made me do it 4 times. I don't think I'll be using Uhaul again and I'll definitely warn my friends of the poor quality.
Akshobhya SYour system was extremely slow. Spent 15 mins checking out online, only to get an error. Went inside only to deal with more slow systems. Took me about 35 mins just to pickup the vehicle. Not great!
Tyler BTanya and her team give 1st class service,
west V | Overall ExperienceI was pulled over on Trans Canada Highway for having a malfunctioning left turn signal on the U-Haul trailer. Overall staff at 355 Weston was very polite and helpful, but I was disappointed that I was given a faulty equipment.
Mikael BMike and sunny were great. Friendly and helpful!
JUSTINVICTOR LThe staff was very friendly and the experience was hassle free!
Peter CI was charged for gas refueling even though I returned to vehicle with the same amount of gas I received it in. I am not happy with this and no reply to settle this situation yet.
YVONNEAUDETTE FOverall very positive experience. Would rent again
j cStaff were very helpful.
ROBERTW MKey in truck was slightly sticky at times (notified team when returned truck), coffee stains in cup holders (briefly cleaned to avoid the cleaning fee). Either way, easy pickup and drop off
Rosalind LBeautiful person
JACOB SI had reserved a truck and two dollies nearly two months in advance of my moving date and U-Haul failed to honour the reservation as they had changed the location of my truck pickup with less than 24 hours' notice to a location that was much farther away from the location I had reserved pickup at. They also did not provide a single dolly (reminder: I had reserved two of them) to which I was provided with a response of "first come, first served". What is even the point of reserving if that is the policy? U-Haul knew how to take the reservation, but they definitely didn't know how to hold the reservation, and that's really the most important part of the reservation. The truck I was provided with was also nearly empty on fuel and was blocked in by two other trucks in the lot, so this required taking unexpected added time to resolve.
David FGreat help
Emmanuel OReally Amazing team !!!
alfonso j | First ImpressionsLocation and people were fine. Truck had 180,000 kms, driver door barely shut, steering delay felt like 3 days, and overall didn’t feel safe driving.
Nathan MBooked storage unit online. Showed up and no storage unit was available. no other units of similar size available. Larger unit was available at a much higher monthly price, staff refused to discount the larger unit. Had an apartment's worth of stuff all packed up and was left with no storage unit because staff refused to pro use the larger available unit at the same price as the smaller one. The location should never have given me the unit or allowed me to book the unit and then they offered no help to rectify the situation.
Jean D | Overall ExperienceI had already left a review for my latest experience - it was not up to Uhaul’s standards
James SFriendly desk server during pickup. She was there just for work no smile no greetings just paper work and done.
Bhavya DI just wanna commend the staff ,they were kind ,accommodating and very helpful. You would want to keep them because they’re doing such a great job .
Mariel ECustomer service is poor. They never have truck in your preferred location. Customer service over the phone gives rude vibes. Not the experience I was looking for. Improvements needed badly especially in customer service area.
Hassan IThe facility it self is okay, BUT Uhaul have some policy that is not user friendly and needs some work to facilitate their customers better
Ranae J | Overall ExperienceI really like how the employees in this u haul Location treats the costumers .
Sergio CI filled the Gas Tank. I should receive a "Credit" back applied to my invoice ☝
MENDELORAIN KHad a reservation two months ahead at Greenwood Toronto location. Was called the day before by uhaul to confirm. They told me I had to go to Weston location, over 45 min away from my home and much further from where I made my reservation. I was transferred to head office and was told "that is the way it is". What is the point of the reservation if they can send you to any location in the city? I was also told by the person on the phone that I would get an additional 50kms added to my trip and that was not done by the person at the counter. So I ended up paying additional kms fee when dropping off the truck. Bottom line the reservation means nothing and you need to do everything again at the counter. Even the drop off destination and price had needed to be changed at the counter. Dont go with Uhaul, find a company that honors their reservations and compensates customers for inconveniences.
Victor MGood day, overall the experience for the second time was very good. For our third time in the future, we will need to have the inside of the windows cleaned for safe visibility as well as the mirrors.Nice to do business with you all and see you again!
Louis SStaff at the weston road location were helpful and everything seemed to be well managed and orderly
Matthew SMy UHaul experience was excellent. I used a UBox and everything went off without a hitch! Communication was great except I did receive a couple of emails from the Arizona office with arbitrary pick up times that I had to take the time to call about (is there a bug in your system?). Besides that, UHaul did what it said it would do and that took off so much stress. Highly recommended!
Leah MQuick and easy pickup and drop off.
Jeff DI booked this truck at a different location and then my reservation was switched to this location. Extremely hard to access this location, especially in a large moving truck, there is no customer parking so you have to leave your personal car in street parking or the very small Tim Hortons lot down the street, and I was not given instructions on where to actually return the truck in the lot so we left it around the side as the front lot was totally full and staff were annoyed we did that and told us we had to move it. When we asked them to do the reversing into the correct return spot they were annoyed. Would not recommend this location to anyone it’s super frustrating hence the reason I didn’t not originally book here in the first place.
Kristie H1. Don't wait until the day before I've scheduled my move to tell me the truck I wanted, the time I wanted it, and the pickup location ALL have changed. 2. Don't give me a truck that indicates an oil level warning. Also, if you're going to give me a truck with an ice-covered windshield leave a scraper in the cab. And don't give me a truck parked so close between two other vehicles it requires a ten point turn to safely get it out of the lot. 3. Don't allow your desk representative to yell at customers because they are being told the service costs one price while they are being asked to accept a higher price on the POS terminal. 4. Don't charge customers the mileage fee because the truck they were given was smaller than the one they needed and the move required an additional trip. U-Haul cost me time and money because they underserved me in every single aspect.
Gordon Mhave parking or suggest to consumers where to park. front desk was rude when i asked about parking—wouldn’t even let me finish my first sentence/question
Madeline DCUSTOMER SERVICE WAS GREAT
alexander cVery Good location
EDEN HGreat location and thank you for SUNNY and DONNA to help me out and make experience really pleasure. I was first time at that location and I found people are extremely nice. Thank you DONNA and SUNNY other locations should take example ! From now on I only will use 355 Weston Road !
Patryk JNothing to improve the whole experience was great
Danielle GVery nice staff. Professional and helpful.
Sarah HLook at the messages sent on the website and app more from the office instead of jumping to a stolen car report. I had an embarrassing experience When I updated the location about me waiting for my other driver since I fired one. I was treated like I was trying to steal the vehicle, which I was not. I did not like this at all, and I would not do anything that would hurt the reputation of my business, which is incorporated as well. I am on the phone with workers often, plus I work from home and home with my three children, and sometimes texting or messaging through the app or website is easier.
Trishanna AGreat workers and very friendly
Emmanuel OWaive the $20 return if a customer doesn’t do the return process themselves. Its just unfair, the process is so long and requires data and a good network. Anyway I completed my return process.
GERSHOM MCharged me rent on a Ubox I never even had.
Evan VSuni was very nice and helpful!
Luca Mbrakes was down right side strap was broken
pasha pI think is everything okay.
Geraldo Dpeople are nice there, good experience
KevenKai L | Overall ExperienceWebsite needs to advise the location has no parking to leave personal vehicle while using trucks
Mark SThe concern I have is the online app. What’s the point of filling the online app when at the end you end up with waiting in queue at the shop and the clerk filling out everything from scratch..
Altin BGreat Customer Experience.
Hopeton HI reserved some items last minute and they for the most part did their best to accommodate me. I notified the staff that the vehicle is at 3/4 of the tank and not the 7/8 noted on the documents. They acknowledged this and I left and returned it as it was. I was subsequently charged for gas that was not in the vehicle to begin with. That was $7 this time but imagine another? That’s very dishonest practice. I have video proof from when I first entered the vehicle. This was my first experience but I’m very discouraged.
Tena-Kay GTanya and her team were always professional and helpful to me in the years I needed a locker. Thank you
larry g | Overall ExperienceAn access card would be much more accessible than a having to remember a code. I needed to ask staff for support every time I wanted to access my unit.
Carver M | Overall ExperienceI had problems and couldn’t pay my late fees but uhaul understood my problem and help me by me paying 25% of the outstanding bill. They talked to me without judgment and I truly thank them for that.
Danny F | First ImpressionsThank you for your services and thank you for your being so understanding regarding circumstances. Much appreciated
JOSEPH M | Overall ExperienceExcellent and friendly staff. Thank you.
Jonathan A | Overall ExperienceI wish the late hour access had bigger elevators as I had trouble fitting in the bureau and then the bad frame.
adrian f | First ImpressionsA bit expensive...
Julia V | Overall ExperienceNot enough parking or loading areas Not enough of the gray dollies for transporting from unit to car Rental truck I used to move out had no washer fluid and alignment was very much off
LAURA P | Overall ExperienceMain reason for leaving was the rise in the monthly storage fees from when I initially signed up. Did the mobile pickup and dropoff for Uhaul and was not a pleasant experience. I wasted 45 minutes of my booked time at the beginning. I should have been informed that the process takes a long time then I would have started earlier. Same thing at the dropoff. It is a convenient service however its time consuming and this should be conveyed to clients.
Lensford M | Overall ExperienceThere was a confusion regarding my locker size. I got a locker smaller than expected. The staff mentioned conflicting information when I book in comparison to when I got the locker.
Tamim S | First ImpressionsI had a good enough experience with this facility until there was flooding and staff had to enter my storage unit to check for damages. They found none but changed the lock on the door. When I came back after a long time abroad, I was met with a very unprofessional staff member who left me waiting over an hour to get a new key for the new lock, but in the end they couldn't find it and I had to return on another date. This was inconvenient. Then, when I vacated my unit I did find water damage to boxes of books. The insurance policy is a long a tedious process which requires receipts for items I bought years ago.
damien b | Overall ExperienceMy experience at U-Haul was great. My belongings were safe and secure and I had easy access when needed. My only complaint is that when I originally booked my storage unit, the one I wanted was not available and I had no choice but to take a much larger unit and pay DOUBLE the price of the one I booked which was available online and the website let me complete the reservation - however when I arrived they said it wasn’t available and my only option was to take the 5x10 walk-in unit. The website should ACCURATELY reflect the inventory. I was not expecting to pay almost $200 per month when the one I reserved was $79
Kyla M | Overall ExperienceAlways there as you need them. Never failed me. Love the support and independence I have -with the people assets and service !!!
Andrea B | First ImpressionsI had to cancel and move on the spot. Unit 3040 should not be sold to customers at the price of an 8x4x8 because it is smaller than those dimensions.
CAROLINE S | Overall ExperienceThe storage unit I was given was not the dimensions I paid for. It wasn’t a rectangular shape and there was a column part of the wall that took up square footage that took up space meaning lost sq footage. The front desk and customer service rep couldn’t provide me with an alternate unit and I was forced to cancel. U-Haul should take not that unit 3040 feels like an afterthought and should not be sold to future customers at the price of a 8x4x8 unit.
CAROLINE S | First ImpressionsMy only concern is when I called was not told that some units are on the top not walk in. I have never seen that before.
Reneee J | First ImpressionsI really appreciated how easy Tanya and the staff made it to move in and leave. I value how hard they work ecery to meet the needs of the client and make us feel welcome. Its because of that i stayed and paid for three plus years. They staff were exceptional at their jobs.
robert r | Overall ExperienceAbove and beyond customer service, great help when needed.
ANNA F | Overall ExperienceVery good self storage I really recommend this place, staff very professional and friendly. Alarms and cameras everywhere so I felt safe there, just move out of the storage because we got a bigger house if wasn’t that will keep my stuff there for sure price as affordable for big storage Thanks
joao g | Overall ExperienceI was satisfied with the storage but getting the Truck and auto transport was a big headache, even though I reserved them one month in advance they called me a day before my move that I had to drive 350 km my self to get the auto transport, they promised me they will wave 150$ not only they didn’t wave the 150 on the bill but also i paid 250$ for the fuel that i drove 700km to pick the auto transport.
Amir M | First ImpressionsPerfect company, there was no lock ready in my unit despite checking in online in advance. Is the only thing.
Kevin M | Online Move InStorage and office hours were so limited to me it was absurd, why is it not open 24 hr? Multiple occasions where I had to stress out about having a uhaul overnight to keep my things because I couldn’t get into my locker.
Joshua S | Overall ExperienceUnreachable staff; had to call multiple times to get someone on the phone; and even then it took multiple emails and phone calls to get one thing done; inconvenient for customers
Joshua A | Overall ExperienceWhen I first rented my locker, I rented a truck with it. I discussed with the desk worker that I'd be returning at 11pm to move items to my locker and return the truck. When I arrived, I discovered the facility was closed and I couldn't gain access. This was not mentioned as a possibility beforehand by any member of staff. In order to resolve the issue, I had to contact a U-Haul representative from Texas to have my rental extended and had to spend money on an overnight parking space for the truck. The next day when I arrived, I found the locker I'd been assigned had a broken door. It was not and could not be closed due to the damage. I went to the office to request a different unit. I was told there no units of the same size available, but that I would be switched to a different locker at the same price of $89/m. When I received my bill, I discovered that was incorrect and I was being charged greater than $150/m. If I were informed of this initially, I would not have chosen that option. It took nearly two weeks for me to get in contact with a manager to correct the invoice. When I was finally able to contact a manager, I was told the price continuing onward would be $150/m. When I arrived to pay my bill the following month, I was charged greater than that amount. On this occasion, the desk worker put through the correct charge without much trouble on my end. However, that error should not have happened in the first place and I should not have had to reach out to the office to pay my bill when I had set up my account through the U-Haul app to be payable digitally. Additionally, the office area at 355 Weston Rd is not wheelchair accessible. Though there is a ramp to the door, it is not possible to open the door and exit the building while using a wheelchair. I have a dynamic disability, requiring differing mobility aids at different times and when I arrived in a wheelchair, I needed to request assistance from desk staff to open the door for me, reducing my dignity and independence, and leaving business unaligned with the Ontario Accessibility Standards and the Accessibility for Ontarians with Disabilities Act 2005. I hope you will review your staff training so they are aware of costs that will be put upon customers, and that you will review the discriminatory inaccessibility of your building so your business can align itself with provincial and federal standards. Thank you for providing me with this opportunity for feedback
ISAAC M | Overall ExperienceThe first unit I attempted to move into (had reserved) had a blue liquid leaking from the adjoining unit. It also had a pipe that removed storage area that had not been noted in the reservation info (other units noted pillars in the unit). The staff were quick and helpful in assisting with securing a new unit for me. The service was very good. Access hours for loading dock access could be extended on Sundays. This is a major moving day for many and there were many other customers making use of the area on Sunday evening while I was there. Overall I was pleased and impressed with the facility.
Benjamin W | First ImpressionsGreat staff, give them a raise!
Casey J | Overall ExperienceLoading dock sliding doors were broken so me and my 80yr old father had to lug heavy stuff up sets of stairs, vary unhappy about this
Graham J | First ImpressionsI love storing my things in this facility! Always clean, well lit and accessible. The staff have always been friendly and helpful
Marilyn P | Overall ExperienceI went 3 times to the U-Haul store, on Weston Road, in Toronto, to know and rent a storage. The attendant showed me the options and for my need the ideal size was 5'x7', $ 84.95 per month. As I did not have the desired size available at that time, I checked it on the internet until an availability appeared and booked it. On Saturday, April 29, I went to the store to make the deal. We confirmed again the information, size, model and values and made the payment. After everything was done, I went to the storage to see the location, on the way we found the employee who attended us initially and he accompanied us, when he arrived there was an employee cleaning and we thought it was strange, because our storage would be at the top and they said it was the bottom one, the smallest. Then all my annoyance began, because they wanted to convince me that it was the same storage, that it had the same storage size!! What do you mean? No one is stupid, of course it was not the same size, it was the smallest, 5'x5', and they tried to convince me and say that it was 5x5x5 and not 5x5x8, at no time of the 3 times I was at U-Haul they told me these differences, they showed me only 5x7 and 5x5, This is a deception, misleading advertising from U-Haul, I have the photos here of the storages that you have on display in the stores. Anyway, I went back to the office and talked to the manager, who just didn't care about the unpleasant situation I went through and the wrong information that the employees gave me too, and she just told me that that size of storage has not been available for a long time!! Unfortunate!! So why did it appear on the availability website? I made the reservation!! And if I wasn't available, why didn't they inform me when I got there? And on top of that they tried to convince me that I was wrong?? Did they fool me? Of course I canceled everything and I am very disappointed with U-Haul's service.
Luciano P | Overall ExperienceAccess code often didn’t work but staff were helpful.
DON M | Overall ExperienceI stored my furniture and items here for a year and a half. It was so convenient, very well kept and safe place. I chose the temperature controlled units and it was great because I had no damage to my items, and it made moving items in and out (on many occasions) easy for myself and others helping me move. Highly recommend !
Asma K | Overall ExperienceNot enough parking always had elevator problems, a few of the dark colored girls were rude.
Vincent G | Overall ExperienceVery clean. Friendly and helpful staff.
Ian M | Overall ExperienceThe staff was very friendly and attentive to my needs and they were very professional and they welcome you with great admiration.
Royston A | First ImpressionsA very stressful move day for me. A glitch with my reservation that could have been disastrous, was handled courteously, expertly and to my satisfaction.
Diane C | Overall ExperienceSeveral times I couldn’t get into the bay because a Uhaul pickup truck was parked in there. The sliding doors didn’t work and it was extremely hard to move out some of my stuff through the door (once I was lucky that a staff member was there and they helped me).
Cheryl C | Overall ExperienceSuper satisfactory
KANISTA M | Overall ExperienceMy experience at this location was abysmally disappointing enough to swear of U-Haul for any future consideration and compels me to warn any friends from ever using your company again. Over many years, I have utilized your rental vehicles, but this 14 month locker rental has me rethinking. Upon every attempt to acquire the attention of your service people at this location, I've had to wait un unimpressive amount of time. Yet behind the large, so-called "one way" mirror that leads to the back room, I could always see the employees chatting among themselves, sometime typing away on their phones before acknowledging me waiting patiently for their service. And when they finally did come into play, they'd walk to the desk, even if I was all alone waiting and simply bleat "NEXT!" Purely unacceptable customer service. Lastly, your policy of non-refundable payment on a prorated basis sickens me, I paid $200 for 2 days of storage for the month of December. You should prorate a refund for days unused. Sickening that you don't when your competitors do. I'm happy to tell you that I will never use U-Haul again and will overtly go out of my way to dissuade friends from using U-Haul. Please feel free to call me for further complaint. Sincerely, Brenn Seldon 647-993-0851
brenn s | Overall ExperienceEverything went really well with the uhaul truck rental - no complaints there. My only issue was I reserved a certain storage unit that when I arrived on site to finalize was no longer available….so i had to rent a larger more expensive storage unit after much time spent in the office working to sort this out. Not sure what happened there but the process caused delays with our move that was a bit frustrating. Moving our things into the storage unit went very smoothly.
Jeniffer L | First ImpressionsGreat staff, clean facilities great experience.
Bruna A | Overall ExperienceYou should have more than an average 2 agents in the office The line up is too long
marianna r | Overall ExperienceI’ve been a customer for over 3 years for storage, and rented multiple trucks, vans and U-boxes over that time. The staff have ALWAYS been patient, friendly, accommodating and supportive - I’ve seen that with other customers too. I really appreciate how the processes are evolving to be more self-sufficient (from rentals to storage booking), and I am more than happy with my UHaul experience.
Anesh R | Overall ExperienceAccess hours are really terrible. The loading dock should not be closed by 5 on any day, especially the weekend. Uhaul’s saving grace is that they have great staff.
Merika A | Overall ExperienceCloses too early Lines too long Hard to get on the phone
geneva f | Overall ExperienceWas good people there thanks
SANDHOOL Y | Overall Experience- We were given an elevated unit (without warning or justification) when in fact our reservation was for a floor accessible unit - Only after we asked to cancel our contract we were given an at level unit, but smaller - No freight elevator in service! - Long waiting time at customer service
martin c | Overall ExperienceI was forced to pay for a larger storage space even though I had reserved a small one because this location seems to prioritize walk-ins over reservations and "ran out" of smaller storage spaces. The staff was extremely unhelpful, unaccommodating and rude. I would not recommend this U-haul facility to anyone.
aakshi p | Overall ExperienceThe elevator was broken,the other one was too small. Special thanks to Tanya Bryan,she did a great job in my check in and check out, she's simply the best. Robert
Robert T | Overall ExperienceFacilities were great but general manager was less than professional and helpful. Also loading dock doors locked after hours making use less than possible with 15’ and larger trucks.
Andrew K | Overall ExperienceExcellent
Orett C | Overall ExperienceI was pretty disappointed with the dimensions and location of the locker (ie not at ground level and very awkward to pack). I rented a 5x5x8 locker and it is not that size. I had to store a queen size bed, which is heavy, but not rigid. The bed does not fit neatly within the locker due to the smaller dimensions and I had to lift it up to the second level up some risky moveable steps. Because the door was not 5 feet across, the interior dimensions not 5 feet across and the locker was almost 6 feet above ground level, it was extremely difficult to put my bed in there. Because I had to store my bed on an angle in the locker, I will not be able to store much more of my stuff in there. It is what it is. Place is very clean (although the rodent trap in there makes me a bit nervous - hopefully nothing dies in there and stinks up my mattress and the small amount of clothing I was able to store); staff is nice and friendly; the facility seems secure. I'll still rent trailers and stuff from UHaul, but I probably won't store stuff there anymore.
Thomas N | Online Move InLate fees should be disclosed and the option to set automatic payment should be asked to the customer
Juan G | Overall ExperienceExcellent experience with the staff. The girl took me to the storage and showed me around in person. She gave me clear instructions. The hallway, the elevator, and the storage room are well maintained. The entire storage building is well designed to every detail.
E F | First ImpressionsThere's no level of accountability from uhaul. They somehow messed up at every interaction I ad with them: truck being late, rental equipment not being available, passcode for after hours access not working after being set up, being charged for a second day of rental due to not being able to store my items in the storage unit since the password they gave me was wrong and having nowhere to go (I was told I wouldn't be). After all this I was told it's my fault for sleeping in the truck nearby instead of spending money on a hotel, I was told to "figure it out" when calling for support about my passcode for after hours access not working (they set up the wrong one instead of using my phone number). Nobody there really cares about you as a customer or even a human being for that matter. But the staff at the location was nice and friendly though. Rent at a nearby warehouse.
Arseniy P | Overall ExperienceTania has a great crew. They all demonstrated a willingness to make my experience a very positive one. And then they did so by providing solutions that actually worked. I really felt like they wanted to help and was very happy they made it work for me. Thanks to Tania Kim, Michael, and Sharlise(?) the lift driver. Great crew.
Stuart F | Overall ExperienceI had the worst experience with Uhaul Storage from day 1. Customer service is absolutely horrible, just trying to get in touch with an agent is impossible. All my things were damaged in a flood caused by Uhaul and even then was I treated very badly. I would never do anything related to Uhaul ever again
WILLIAM C | Overall ExperienceGreat facilities and service. Thanks LC
LUCIANO C | Overall ExperienceRep “sold” me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40% of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying “well it’s a bigger unit” without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn’t work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I’ve never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I’ll be making the same complaint public on Google and BBB.
Bryanne T | Overall ExperienceOver the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.
LEE Z | Overall ExperienceWords cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!
CYNTHIA L | Overall ExperienceThe first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.
Debora O | Overall ExperienceSome of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Thank you.
William F | Overall ExperienceDonna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.
Stuart F | First ImpressionsHours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.
Iain M | Overall ExperienceBest uhaul facility I have seen
CHRISTOPHER B | Online Move InA big thank you to Tanya, she is so good at her job, and incredibly helpful as well.
Catherine M | Overall ExperienceWorst storage space. Flood damaged my belongings staff was so rude
Nimesh T | Overall ExperienceI ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.
Josee D | Overall ExperienceI was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.
Moriah L | First ImpressionsWithin the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.
Dana T | Online Move InAt this location, not bad. Should have my lock in the locker like they said id get but afterwards they gave me one so that was ok. I booked a truck to the Parliament location in Toronto and my truck wasn't ready, there were none available. I got sent to the East York location..i wish everything was more prepared I had to do some moving in the west.
Lorraine R | Online Move InExcellent price
Patricia G | Overall ExperienceI’ve used uhaul for two long haul moves and paid thousands of dollars to them in the past month. Uhauls booking system is filled with errors and misscommunications. Both of my moves where very stressful (naturally) and having uhaul representatives not able to find my reservation to assist me/ reservations not being properly connected caused a domino effect of problems . There was an internal system error that delayed my move by a day. I ended up finding a hotel to sleep in for the night and paying extra unplanned costs. Calling the main uhaul number I am being transferred to different folks who aren’t able or willing to help me in my dispute. I was informed that even though an internal error caused this issue I would need to speak to the general manager of Toronto to settle my dispute. When she called me from +1 (416) 335-1260 she said her name was Karen. Her demeanour was very defensive and rude. She hung up on me, when I called back I spoke to a person named Donna who left me on hold for an hour of complete silence and never called back Every in-person interaction I’ve had with uhaul customer service at Stockyards location has been great - calling in for assistance to the main uhaul number has been a nightmare. I am left with the impression that because I already paid my rental fees there is no real interest in assisting me Very appreciated of the folks in person at the location to assist. They were amazing help along the way - But I am very disappointed and sad to say the least about Uhauls system for following up post-move to settle disputes. Because of this I am left with a poor experience and do not feel valued as a customer
Jalen F | Overall ExperienceThe main problem I had using this service was that you did not accept visa debit for online payment. This made paying for my storage unit a complete hassle and waste of time. Multiple times I had to take time off work and go out of my way to pay for my storage unit in person rather than online or on the phone. I personally wouldn’t recommend your service to anyone who chooses to pay with visa debit opposed to a credit card. If you fix those issue I would though.
Brian F | Overall ExperienceWhen I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.
Stephanie L | First ImpressionsTanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.
Natalie W | Overall Experiencemy access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of $50 and the front desk did not know how to add it on.
Joshua P | Overall ExperienceEven though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.
Luanne M | First ImpressionsAll the staff were exceptional and friendly. Give them all a raise
david p | First ImpressionsU haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,
rita z | Overall ExperienceThe toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.
Nael S | Overall ExperienceStaff are super nice and helpful
babiwash s | Overall ExperienceWould love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.
Andie W | First ImpressionsStaff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.
PATRICK N | Overall ExperienceIn regard to question number 6. It’s very clean from one perspective but the other perspective it isn’t. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don’t leave it in the bucket (can’t dry in the bucket). Overall, customer service, access, security was great, thanks so much!
melissa s | Overall ExperienceMy stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.
Rosabeth C | Overall ExperienceThe storage is really clean. And Manager, she is awesome and very helpful. 100% recommend this place to my friends.
Alborz F | Overall ExperienceMy storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.
Jacob K | Overall ExperienceBest location I have ever dealt with in 40 years!
Marcus D | Overall ExperienceThe storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Thank you.
Yadenta D | Overall Experiencethere were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.
ALIA A | Overall ExperienceVery kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!
Isaac P | Overall ExperienceTanks you.
Eduardo V | Overall ExperienceThanks guys.You are awesome.
Peter G | Overall ExperienceCustomer service is extremely slow. It’s difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.
Michael V | Overall ExperienceHad a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all—I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn’t any of the size I wanted. I had to get a bigger unit and pay way more which I wasn’t impressed with whatsoever… but I didn’t have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people—the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.
Mya M | Overall ExperienceI was always surprised at how easy everything was — from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.
Daniel L | Overall ExperienceVery good. Sonny was very helpful on move out day.
Alethea R | Overall ExperienceI am very happy with your service !!! Excellent !!
Chew J | Overall ExperienceThe staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.
Assad J | Overall ExperienceOnly negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.
Vincent T | First ImpressionsMy only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd
danielle O | Overall ExperienceNeed proper parking in the front
robert r | First ImpressionsYou need more karts for the customers.
Icaro J | First ImpressionsThe staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.
Elizabeth S | First ImpressionsRude staff at the counters. Need more phone operators
Nathaniel S | Overall ExperienceStaff was very nice, patient and understanding. They took the time to help me get what I needed.
cayenne c | First ImpressionsOur experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.
Ante E | Overall ExperienceThe unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes
Ahmad E | Overall ExperienceI've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny
Jenny N | Overall ExperienceJust locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.
Hazel S | First ImpressionsOur unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.
AdamGail W | Overall ExperienceCustomer service Samyra os a great person to deal with She took care of us.
Jair L | Overall ExperienceTanya has been there everytime to help and she's continually made moving and everything a breeze!!
IOAN K | Overall ExperienceAll of my interactions with staff during my rental was excellent,
MARCIA S | Overall ExperienceCustomers should be given an option to select the storage unit they prefer on a first come first basis. Based on age, customers would need extra assistance to store items on the upper storage lockers. This was challenging and not informed to me/hard to pre-review before I paid for the unit.
Lakshmi S | Online Move InThe biggest issue was that for some reason my automatic payments inconsistently seemed to go through (despite using different cards and payment methods) which meant accruing late charges pretty much every other month.
sean k | Overall ExperienceSomeone tried to break into my unit!!! Someone tried to cut through the metal latch. They didn’t get through all the way thankfully. But I couldn’t get into my own unit because they broke it so bad. Staff on site were helpful in helping me get into my own unit with tools. But there is definitely a serious security flaw at this facility if stuff like this can happen. Would not recommend this facility due to this poor security. And is anyone going back to look at the video footage of someone trying to break into my unit? Should a police report be filed? I’m pretty sure you guys are just going to forget about the issue. But it will surely happen again if you don’t improve security.
Jack G | Overall ExperienceThanks to Tanya and support staff for all your assistance.
orest k | Overall ExperienceMy experience with U-haul Stockyards over a few years of storage and vehicle rental has been top notch. Best staff, so helpful, friendly and go above and beyond to solve problems and get things done. Thank you!!
Cara B | Overall ExperienceStaff were very attentive and helpful during stressing times.
JAMIEJONATHON O | Overall ExperienceIt’s convenient to have storage at UHall.
izary d | First ImpressionsOverall, good experience. I wasn't clear about where I was supposed to enter my passcode when leaving.
Sam C | First ImpressionsThe Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!
Andrea D | First ImpressionsThe website borders on useless. I still cannot associate my locker with my account. Staff at this location are very helpful. Everything worked perfectly the first time I rented a locker. Website stability must be addressed.
Michael K | Online Move InThe person who checked me in was very nice and patient. She gave very clear instructions to access the facility (down to which parking bay was best for the truck I rented). The dollies were super convenient and appreciated. The place felt very clean and well cared for and the floors were so smooth for moving dollies - really great. Only one point of feedback: The elevator door closes as soon as you exit, which was difficult for us moving the dolly into the elevator as it closed on us a few times. Would be better if the door waited a little before closing. Also it would be nice to have another elevator for busier days so there is less waiting, but that is a smaller detail. Thanks and well done on the great service and facilities!
Ruth B | First ImpressionsUpon initial move in, the area of use in the storage unit did not meet the advised dimensions because of the fire sprinkler pipe running through the unit. We were forced to upgrade to something 3x the price to offload our items. This was unfortunate, but the manager Tanya was very patient and responsive when addressing my concerns. I greatly appreciated her time and effort to provide me solutions that worked for my needs. I ended up cancelling my storage, but not for lack of service.
Taelor A | Overall ExperienceThe staff there are the best. Even with all the crazy people that go there, the staff are always professional and nice. I dealt with almost everyone working there is a span of 10 hours because it was my first time getting a unit and van. From Sunny the detailer and mechanic to Tanya the manager. Top to bottom A+
Sergio N | First ImpressionsI mistakenly thought that you could drive right into this facility so that was a surprise. Also, I am not super keen on having a space that requires using stairs to access above someone else's space, but I managed. The staff was very helpful though and once I got the hang of the security system, it was ok
Ruby B | First ImpressionsOverall, I was satisfied with the service and staff cooperation.
tekeste a | Overall ExperienceGreat experience at this location. Good job
murice s | First ImpressionsStaff was always helpful, and the place was always very clean. 10/10 would go back if needed and the price is still good.
wes f | Overall ExperienceThank you to Tanya and all the staff who were very friendly and helpful. You were very accommodating. Even though there was plenty of signage regarding mandatory masks, people still weren’t wearing them in the storage facility.
NENITAR R | Overall ExperienceAll the service was excelent for me Everyones are profesional and kind Thank ,very mucho.
Rosario G | Overall ExperienceThanks for the time I was there and sorry for the misunderstanding when I leave you think I was there in future working on the building my contact info is open thanks again
elious p | Overall ExperienceThe service and reliability is what kept us happy!!! Everyone was able to always help us - and we are so grateful - thank you!!! :)
Megan C | Overall ExperienceOnly complaint is that better signage for the out-of-service bay doors would be great. Lots of confusion from ourselves and others. Otherwise though, the facility is nice and the staff were excellent!
Alexander D | Online Move InThe actual size of the storage locker is smaller than the advertised dimension, which made the storage experience much harder than expected.
Xiaoge S | First ImpressionsVery bad customer service Very poor knowledgeable staff Non corporate and rude
Nimesh T | First ImpressionsThe staff were very welcoming and helpful from the moment we pulled into the driveway until we had finished packing our storage. The staff were knowledgeable of their facility and I could see their smiles through their masks. Things felt seamless from start to finish. Thank you!
Itexxia I | First ImpressionsHasty market took 30 minutes to give me the keys and return the car. There is only 1 car in the parking lot. Spending an hour waiting in a convenience store when it's completely empty doesn't make much sense to me. Especially when he had my ID and credit card the entire time. Was he stealing my identity? I have no idea. As well, the code at Weston Road didn't work so I had to back to the office 3 times. I don't get how the code wouldn't work to get in the storage unit.
Paul H | First ImpressionsIt was my first time moving into self storage, and I wasn't sure what to expect, but I was very pleasantly surprised at this location. Purchasing, check in, and access was simple and secure both for pedestrian and cars (you can pull right into a covered loading dock for self storage). I purchased a climate controlled locker and was surprised how clean and well lit the facility was. Although my unit was on the 2nd floor, the elevator worked smoothly and there were wheeled carts available to borrow. I was impressed to find a poison control box in my storage unit too. I enjoyed how the entrance to self storage is located close to the front, rather than the back of other self storage facilities I've seen. The only small inconvenience were the steps / ledge at the loading dock for smaller/van-sized vehicles. There was not a lot of room to move large furniture and it required lifting from the van to the ledge at chest level. More room and a ramp would have been ideal, but with 2 or more people it is not a problem. Although there was a bit of a wait (Sunday) the day I moved in, all representatives were very pleasant and helpful, and the general manager was accommodating when I requested a unit on a lower floor. They were also helpful when I was unsure about what size storage locker to purchase. All in all, I had a very positive experience and an optimistic about leaving my personal belongings at this facility.
Patricia P | First ImpressionsSome confusion about how i pay monthly, wasnt made cleat. But I'll figure it out
marita m | First ImpressionsEverything was nice, but the lineup took a really, really long time.
Daniel L | First ImpressionsMy first Time and the best thank you come again and again. Let me know if you have a Van for free to rent for a Year only. Have a nice day be happy all the times
Abdul i | Overall ExperienceHad to wait everytime I wanted to speak to the staff. No sense of urgency. The disc lock sold by uhaul broke with the key on falling to the ground, was not compensated for the same. While checking out, had to wait for almost 25 minutes to get the representative to give me the clearance. I was emailed asking to pay for the next month even after checking out. All in all, bad experience.
TANVI G | Overall ExperienceThe manager was incredibly professional and helpful.
jennifer j | Overall ExperienceNeed to hire more staff and add kiosk machines to work as selfe payment cash or debt.
Richardson K | First ImpressionsI have not left, just changed to a larger storage unit 3 floors up. I am very happy with the service. Staff are always friendly and helpful, facilities are always clean and well lit. The only thing I would like would be to have access to my storage unit later. Other than that, everything is great! Thank you
Marilyn P | Overall ExperienceI have been renting a unit at the weston/stockyards location for a year now. I have been very satisfied with the service. Staff have always been friendly and helpful, the facility is always clean. The only thing I would change is the hours of access. It would be beneficial for me to have 24hr access. Other than that, everything else is great! Thanks
Marilyn P | First ImpressionsIts a busy spot. Staff are helpfull. Keypad entry has problems. You should fix this!
jeffery h | Overall ExperienceThe 5 x 5 storage containers are advertised as $ 64.95 per month. Why was I charged $ 99.85 per month??? I am requesting a rebate of $ 35.00 for each month, or pro rata amount for each part month thereof, payable immediately upon receipt of this notice.
Robert D | Overall ExperienceI am 6' 1" and because of a structural column, the entrance to our compartment is about 5" on a higher level, so I climb the steps, and smashed my head against the door. There should be a warning on the door, watch your head, especially because the compartments on either side have normal height doors. I went home with my face covered in blood. I am not the suing type, but I think this really needs your attention.
CHRISTOPHER F | First ImpressionsThe staff were incredibly helpful. Though the access hours weren’t the most convenient, I’d use the facility again based on the cleanliness and the staff.
Tyler K | Overall ExperienceBased on having the manager tanya help us with the rental and the storage she is great!! The other staff members i have come in contact with are great too i would recommend this location
lois r | Overall ExperiencePeople could be more client oriented, polite and respectful.
Danila T | First ImpressionsOriginal rental contract was wrong. Took a long time to determine the final details. And poor communication from staff caused me an extra 2 hours of moving time. Not happy at all. And will not recommend this site for any future business. Very very very disappointed.
Robert S | First ImpressionsTanya is the best! She was so helpful throughout our whole experience utilizing Uhaul at her location in 355 Weston Rd. She went above and beyond to make sure that we were taken care of. In these tough times of COVID-19 we could have not asked for anything more. 10/10 would recommend! Very happy with our experience! :)
cesar v | Overall ExperienceHow do you have employees smoking weed on the property during business hours? Is this what kind of environment you call professional? And your other employee told me that COVID-19 is over, because she’s a medical doctor. I hope they close this location or fire all the staff. The absolute worst service I’ve been had from any company. I’m also gonna make a complaint to the District manager because this is ridiculous.
Corrie D | Overall ExperienceI would like to compliment Sonny (Sunny? Suni?), one of the employees at your location, for his effort. Every time we went to your location he was working extremely hard and seemed to be working 2 or 3 jobs at the same time. I think you should have more people to help manage the parking lot, cleaning vehicles, driving vehicles, etc. Sonny was always working very very hard and needs more help.
Lyndsey C | Overall ExperienceYou charge 10 dollars for after hours entry , the elevators where extremly small and the loading docks are to low or to high for pick ups . It was a total waste of my time , energy and gas . The only positive thing was when I asked for a refund it was given back every penny You over charge as i found another storage place that was 85 dollars cheaper for the same 10 by 10 with 24 access at no extra charges
Dave M | First ImpressionsThe staff was very helpful and explained how to access the storage. All the environment was clean and easy to understand. I am glad to have chosen U-HAUL Storage Facility.
Simone V | First ImpressionsThe staff were courteous and efficient. Some issue with access code programming that took multiple times to correct.
jeffery h | First ImpressionsThe staff were rude and told me I had to pay for a month even though I had come on to cancel my storage. I won't even rent a truck from U-Haul again.
Shimeka R | Overall ExperienceI had a fairly good experience with this storage. The only aspect I did not enjoy was the parking lot. Very crowded and awkward.
Alain L | Overall ExperienceWe were a long term rental (16 month) and we enquirer about long term rates - asked to speak with manager who was hard to get a hold of. Finally manager approved a 1 mnth rebate - but only if I was to call back before the next processing month. This was never processed after 2 attempts In addition I left only 1 week into my last month of rental and there was no discussion about the possibility of prorating some of the month. The unit can be clearly rented again. This was very unfortunate customer service.
Vagia C | Overall ExperienceI just forgot her name but the lady that processed my storage rent.. she was kind, friendly and very helpful.... I first reserved a small storage but upon when I saw it.. I needed to switch to much more larger storage where she sorted it out and found a solution immediately... I needed a storage solution temporarily since I was kicked out of the house (room) I’m currently renting... and I needed a storage space to leave my stuff before I can move in to a new room I rented... hopefully everything should went well
ruel t | First ImpressionsThough trollies were readily available. Most definitely non acceptable customer service experience. UHaul representative was unable to provide sufficient service knowing system was down. Alternative support was poorly handled, when had access in hand to provide the help needed. In future, would never recommend working with this storage facility, though was dismayed having trusted uhaul MANY times in the past! First time storage user, this too, having declared not an avid online user, were treated as deeming an inconvenience having to aid in the first place. If system is down, and too much to handle, perhaps it’s best to take some time off until easier. Actually put in an effort to place feedback, as I never.
Simran R | Online Move InTanya and her team are first rate and made the customer service experience in all aspects friendly and effective. The best!
larry g | First ImpressionsVery good
glauber d | Overall ExperienceGood quality and service. Much improved from earlier years
Robert D | First Impressionsmy code was disabled for no reason 24h after activation. staff could not help me properly
seyed s | Overall ExperiencePositives: The storage unit met its purpose for us, the staff was friendly anytime time we interacted with them. Negatives: The access hours are inconvenient, you can’t always predict how long a move will take. I’ve written about this before to U-Haul and did not get any response. When we moved into the unit I had booked online previous but was made to go through the entire process again. I am not sure how it was possible but it too 40+ minutes, not including the time I waited in line. This cost us an extra 200+ dollars from our movers because we had to book them longer.
Lydia C | Overall ExperienceReserved & paid for a storage unit so that we would not have to wait in line, (Self check-In) however when we got to the location we were told we had to wait in line. Asked another person & they said no need to wait in line, but the procedure to enter your pass code & get on with the move is not as described in the instructions (e-mail). Very confusing & the staff didn't seem too interested in really helping.
Deborah M | First ImpressionsI was getting harrased by the manager none stop. I will not recemond uhaul to anyone . I will actually tell them to stay away from. You guys. Horrible experience.
soliman e | Overall ExperienceAmazing! Thank you!
Brian F | Overall ExperienceSign in clerk was surly, but others were very friendly. Had to call 4 times to close out unit, but still got charged. Requested confirmation of unit being closed multiple times but received none. Sign-in keypads never worked.
Kristy D | Overall ExperienceExceptional service, clean facility, friendly and professional stuff. I would use the service again if need be. 👍🏾
Ruth J | Overall ExperienceI am frustrated with my experience here. The staff that set us up was lovely and friendly, however so slow! I made an online reservation so I am not sure why it took an hour to set me up with my storage unit. Because the staff took so long, we lost valuable time with our movers, and ended up having to pay an extra !!460.00!! For the added hours!!
Lydia C | First ImpressionsNice employees nice facility
annette d | First Impressionsexcelente service
JOAQUIN G | First ImpressionsFeel free to store, take or remove your goods with ease without protocols. It was a nice experience at u-Haul!
victoria w | Overall ExperienceI think management should not stigmatize or underestimate the intelligence of some customers, but my overall was especially Donna and the Mr. Banana. Thanks! C U AT THE TOP.
Herman B | Overall ExperienceThank you!
CEM B | Overall ExperienceAll good
Alexander M | Overall ExperienceAll personnel at this facility is extraordinarily efficient and friendly. In spite of the high volume of work, they have a great attitude towards the customers.
salvador a | Overall ExperienceGreat customer service! Everything is clean and organized!
Sharon A | First ImpressionsThe staff at this location was always willing to help in which ever way possible and made the stay very successful
Virginia C | Overall ExperienceNice storage
Taiwo B | Overall ExperienceI recomend.
jonas R | First ImpressionsGood service
noreen f | First ImpressionsI arrived with my truck to unload my locker onto said truck. I asked for help 4-5 times over the span of 60 minutes and no one helped. There were MANY other problems that day as well.
tonisha g | Overall ExperienceExcellent and friendly staff. Using this location made our moving just that much easier! Would recommend
Jeffrey M | Overall Experienceelevator was not working when I moved in and when I moved out (3 weeks after)
matthieu t | Overall ExperienceI apologize I didn't catch the girls name who helped me out but she was absolutely fantastic in every way. Despite there being facility issues she single handedly made everything great. Promote her.
matt r | First ImpressionsComing from another UHAUL location where customer service was obviously optional, moving into this storage facility was a seamless process. Staff was professional and friendly. I recommend.
KATIA C | First ImpressionsIn spite of being a busy day, the move-in process was really smooth. Staff were helpful and friendly. The units are clean and well maintained at this location.
Rebecca K | First ImpressionsI felt very secure in leaving my belongs with uhaul storage facility.
Marsha T | Overall ExperienceGreat customer service.
GEORGIA H | First ImpressionsOnly reason I didn't rate it excellent was because it took such a long time to get our rental trunk and check in to the storage facility. Everything after that was perfect!
Kathryn B | Overall ExperienceThe best place and very great customer service Thanks .... johnny
habib k | Overall ExperienceExcellent staff and facility
Valerie K | Overall ExperienceThe best place and the very great ppl Specially the very nice lady in the office Thank you sooooooo much Great job
habib k | First ImpressionsWe were pleasantly surprised by the attention that we received from Mrs. Patricia Araujo. She was very knowledgeable of how to offer the best product and services to us.
jader b | First ImpressionsVery good experience, very friendly staff.
Michelle G | Overall ExperienceI had to rent an additional locker, staff was very accommodating and made the process very easy.
Anne G | First ImpressionsGreat place. On the first of December, there was only one employee behind the service desk till 9:40 AM.
Nikolai Z | Overall ExperienceI honestly had such a great experience. Every single one of the staff was professional and dedicated to their work it was really great to see and they treated me with respect. THANK YOU.
RAWLE H | Overall ExperienceGreat customer service!
pierre s | Overall ExperienceI had a great experience at this location. Sunny was very helpful! Excellent customer service.
Fatima Y | Overall ExperienceElevator was problematic on the day I had the movers In to move my storage. Actually both elevators were down, and the there was only one stair case?? Is that not a fire code issue???
martin a | Overall ExperienceClean, safe and fast. Gold star.
Luis E | Overall ExperienceSole freight elevator always broken. Counter staff were rude at best, overworked and understaffed. Too busy processing truck rental customers to assist the storage customers. Will never come back.
suzan m | Overall ExperienceOver priced and charges extra no matter what
Hakan O | Overall ExperienceThe staff is what makes this place. They are friendly, respectful, informative, patient, very helpful, smiling, just a great group of people.
debbie C | Overall ExperienceExcellent service
marc M | Overall ExperienceEverything was fine! Thanks.
ALLA A | Overall ExperienceExcellent
Jessie Z | Overall ExperienceGreat location, friendly staff.
Andre P | Overall ExperienceTerrible service, takes for ever to speak to anyone
Daniel C | Overall ExperienceI think the 355 Weston road location in Toronto,Ontario was amazing and extremely patient with me . The team was very knowledgeable and helpful !my experience was a blessing ! 😀
Sjanita H | Overall ExperienceMore staff to deal with your customers or shorten the process. The wait and lineup is too long. 1 elevator not enough. It took hours waiting to use elevator and paid hundreds of extra $ to the mover.
Azieb H | Overall ExperienceI was very pleasantly surprised by the facility and it's close location for my needs The staff were great! They went out of their way at a time that was very stressful for me.
Marilyn K | Overall ExperienceVery professional
Mayra A | Overall ExperienceSuper easy!!! First time using self storage and couldn't believe how easy it was!
Michael B | Overall ExperienceThe staff here is amazing. The building clean and maintained.
Ernesto A | Overall ExperienceThe black lady sorry I didn’t get her name was exceptional, she is in charge of storage units, excellent customer service Give her a raise
Abdul M | Overall ExperienceWe always need to wait at least 30 minutes to talk to someone
Chloe D | Overall Experienceemployee problems: - took 1 hour to pick a locker for me - joked climate control was broken - forgot to finish closing my unit when I was finished and sent me a charge notification
Elisabeth F | Overall ExperienceGreat service.
Vinicius A | Overall Experiencegreat service
christopher r | Overall ExperienceI recommend that access period be extended beyond 8pm
AMONIA E | Overall ExperienceMany thanks to employees at 355 Weston Road!!!
Ivan L | Overall ExperienceSome idiot tried to steal my shoes. I was gunna kick his teeth down his nose but your staff was extremely friendly and I wanted her to get home in time for supper so I didn’t. Plus I’m black. jailtime
Shane W | Overall ExperienceStaff were excellent but there were not enough and I felt bad for how overworked they were: also closing at 7 seems fairly impractical.
James S | First ImpressionsTiming is not convienent should be 24 hours access all the time. Elevator keeps breaking down so inconvienent and always short of staff and have to wait long to get someone to assist
TASHI D | Overall ExperienceHonestly found the hours Open to speak with someone could be open later, & to have at least 1 more person to help customers. On busier times, need more moving Carts. Faith is awesome & friendly!!!
ladislas h | Overall ExperienceThe ac was broken which made the unit really hot. I really didn’t agree with paying extra for 24 hour access and I found it difficult to access the unit when needed because of my work hours
Susy B | Overall Experiencegreat staff, very helpful. straight forward service.
Stevan S | First ImpressionsExcellent communication throughout my stay.
Scott D | Overall ExperienceThe lady at the front desk was great. Her name started with L (maybe Liliana)
aman m | Overall ExperienceI had a good experience using your facility, and would recommend U-Haul to a friend
lloyd m | Overall ExperienceVery nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.
Matthew J | First ImpressionsI just wish that the after-hours front entrance has easier access. We had to enter the the digits twice every time we moved an item.
amr a | Overall ExperienceI wish the non 24hr access was a little later, but other than, I was very impressed with every aspect of the experience. Great staff, facility, and reliability.
Stephen A | Overall ExperienceVery poor COMMUNICATION at the location. I was told my staff that I would not be billed again for storage, and then I received an automatic message requesting payment AND A PENALTY. Very poor
MARK S | Overall ExperienceNo comments. Everything was done and explain properly. All the best 4 U guys.
Rui A | First ImpressionsN/A
Alanna A | Overall ExperienceI was not notified my belongings would be removed. I tried to work out a payment plan and Uhal was uncooperative.
rogene r | Overall ExperienceThis facility accommodated our needs for a larger unit on short notice and gave us the same excellent service a year ago when we moved in, as this month when we moved our belongings to their new home!
Olivia P | Overall ExperienceExcellent clean facility would definitely use this location again
JEAN P | Overall ExperiencePeople at that location were friendly. Thanks for that. It was pleasure to have business with them.
Semen K | Overall ExperienceNice ,clean and convenient location.
Amanzar k | Overall ExperienceThe experience was very satisfactory and I will use U Haul again . I will definitely recommend this location especially over others . Staff was knowledgeable and professional
GLENDON M | Overall ExperienceThe location of the building is inconvenient and lacks sufficient parking. There is only one freight elevator. It was broken once when i was there. Too many units for the number of elevators.
Crystal G | Overall ExperienceAmazing staff made sure everything was perfect and convenient to me, outstanding customer service made us feel home away from home, 100% would recommend to a friend
Gildo M | First ImpressionsThank you for keeping all my things well taken care of. Great storage and friendly service!🙂
Kelly S | Overall ExperienceMy U-Box was delivered on time. Access to load and unload was easy and convenient. The staff in both Calgary and Toronto were friendly and helpful. I would gladly use the U-Box service again.
Jackson H | Overall ExperienceService was good. Truck was quite dirty. When I first drove it I thought the windows were mostly covered in condensation but it was dirt. Seats were stained and cup holders were full of something.
Mike O | First ImpressionsAll the staff were very friendly and helpful throughout the time I rented the storage unit. Special mention to Tanya, Lily and Mary. Thank you for the great experience.
Omar H | Overall ExperienceStaff was very polite and very infomercial.
Wade C | First ImpressionsVery clean facility. Staff were all excellent and helpful. I'm very happy with my storage and moving experience and would recommend this location to anyone.
Valerie C | Overall ExperienceThe staff seemed very condescending and unprofessional in there attitude.
GLENDON M | First ImpressionsExtremly nice and supportive staff. a 5 star Uhaul location
amr a | First Impressionsthank you
Julian L | Overall ExperienceI can't say enough good things about the staff person Maricon who helped me with picking up my U-Boxes. She was extremely helpful, friendly and made the whole process a breeze. Thank you Maricon!!
Daryn D | Overall ExperienceLilli was polite and kind and accommodating and helpful.
Dustin F | Overall ExperienceI was very impressed with the entire staff. They are friendly knowledgeable and very professional. One of the staff that stands out is Donna. She's a natural service oriented individual. Awesome job!
CHRISTOPHER A | Overall ExperienceFor me the customer service people were very Helpful.
Hadish M | First ImpressionsThanks a lot guys. Came to my rescue right when I needed it.
Jacob D | Overall ExperienceI had a fantastic experience! I rented a u-Haul, and was pleasantly surprised to be offered a free storage unit for a month. Most of all, the staff were incredibly friendly & helpful. Very impressed!
ryan m | First ImpressionsExcellent staff,, great service. Will recommend to others. Thanks.
glenn F | Overall ExperienceReally helpful staff. Clean facilities.
ruane r | Overall ExperienceGreat service
debbie l | Overall ExperienceExcellent service... I would definitely refer my friends
tessy n | Overall ExperienceGreat services. Thank you for making this a breeze for me.
Marsha T | First ImpressionsAbove my expectations. Clean, secured and easy to access. Reasonably priced as well.
hernan b | Overall ExperienceThe service was a great experience I will recommend a friend.
vinroy s | First ImpressionsStaff were very helpful and accommodating. Thank you!
Katrin A | Overall ExperienceAmazing service experience!! All my moving stress went away when I went to you guys! Need to promote more the U- Box. It work perfectly with my moving
frank s | Overall ExperienceStaff was great and place was clean. So many delays and problems. Machines at cash didn’t work. Took an hour to get everything done. And charging people $100+ to cut a lock is ROBBERY. Wil not go back
pericles p | Overall ExperienceThey went out of their way to help when I needed to park my car for a short term while moving. Very helpful and would highly recommend!
Francis B | Overall ExperienceTanya and Lily were fantastic, they helped me correct an initial wrong selection that I made. Definitely will recommend that location primarily because of the service I received from several staff
Omar H | Overall ExperienceEverything went well. The staff was helpful.
olia p | Overall ExperienceI had a great experience over all with uhaul!
Sarah B | Overall ExperienceThe staff was great. They even helped me find a forgotten item after I closed my unit. Great service guys!
Raven M | Overall ExperienceGood experience.. thanks for 1 month free storage. Would recommend!
carine b | Overall ExperienceWas with the company for over a year! Can’t complain just wish your price was cheaper lol :)
Christopher M | Overall ExperienceThere was not enough staff to attend to customers in a timely manner, and there was only one elevator. I spent more time waiting on the elevator than moving, and consequently I returned the truck late
Remy A | Overall ExperienceIt is very inefficient to have staff working the desk and then having to leave to check equipment. There would be less of a lineup if there were seperate staff for the desk and in the parking lot
Maria G | Overall ExperienceHas Very friendly and patient staffs. Clean storages, easy access.
sina Z | Reservation👍
Mike S | ReservationThe facility was fine but unfortunately the staff was way below par. They never took the time to explain things and most of the time had an awful attitud. For this reason I wouldn’t recommend U-Haul
Sarah F | Overall ExperienceNone
Michael C | Overall Experienceall good
Richard D | ReservationWorking with Lilly was a pleasure she's frendly and helpful
James B | Overall ExperienceThe experience of using the UBox was terrible. Multiple employees did not know what was going on and it was a huge headache.
Riley G | Overall ExperienceThe person who helped us was very helpful
Maria G | ReservationThe staff lost whatever file pertained to my scheduled pick up date and time, so they didn't know I was coming. It took them 1.5 hours to figure things out, which meant the rest of the day was hectic.
Francois R | Overall ExperienceI would use U- HAUL service again. I would strongly recommend U -HAUL services to my family and friends.
janice j | Overall ExperienceThe confirmation email is hard to read and doesnt show pricing. It would have alleviated the pricing issues i now have.
sebastian f | ReservationOperates on hours that are not designed for customers that work during the day. Had updated contact info. Contacted references 1 day after payment date instead of me w/ updated contact info.
Mike C | Overall ExperienceEveryone I worked with was very helpful and patient, arrival to my departure. Thanks to all of the staff at this venue. This is was just what I needed after arriving from a cross-continent move.
Terry Q | Overall ExperienceThe Ubox was delivered on time and everything was done smoothly. Had a pleasant experience. We forgot one small rod in the Ubox and Lilly came back the next day to hand over the equipment. Happy
Mansha I | Overall ExperienceThe move out date is not correct. I moved out on Sat 21st July 2018. I was annoyed because my account was not closed when I moved out and I received a bill for the following month.
Sannie K | Overall ExperienceExcellent customer service, and amazing staff!!
Louay D | Overall ExperienceI initially asked for my U-Box to be delivered week of July 16th. Advised would arrive 18th for sure. Took week off for move, confirmation says 23rd itll come. Didnt come til 25th. Twitter was helpful
OGUGUA H | Overall ExperienceThe staff when I could get to them via phone was pleasant and helpful. The wait period to talk to someone via phone, VERY POOR.
Kimisha T | Overall ExperienceThe Lady who drove the vehicle and brought the containers was very helpful and friendly. The overall service was excellent. Thank you.
Anubhav M | Overall ExperienceMoving is already stressful in itself, your staff, trucks and facility made the process so much simpler. Thank you!
DEQA D | Overall ExperienceEverything was good until the day I decided to move out of my storage unit. There was a huge line at the desk and only 1 employee was helping the customers.
Yalin K | Overall ExperienceThis was an awful experience renting the U-boxes. Very disorganized, late delivery and poor customer service. Would not recommend this service to anyone. Pay the extra money to go with another company
adam r | Overall ExperienceThe front line staff I delt with was very friendly and helpful. That said, wait times were longer than expected. The management team however seems less than competent.
Shawn G | Overall ExperienceThanks
Anita T | Overall ExperienceMy only problem was trying to reach the office via phone - I was on hold for 15 minutes, only to be told computers were down and to call back in 20 mins.
danny h | Overall ExperienceAll staff that I encountered were fantastic, especially Lily. Amazing customer service. I could not have asked for better, and got much more than I expected. Bravo team!
Charlie B | Overall ExperienceThe receptionist was wonderful on the phone & was very helpful in assisting me with finding capital movers . To bring my u box to my place & unload & return the unit . Made my life easy . Thank you
Barb M | Overall ExperienceI’m not happy with customer service, I ask many times to change the email address I gave them at the beginning and they never did it. I ask them in person and over the phone.
lily h | Overall ExperienceGreat job!
XIAO Y | Overall ExperienceMain elevator was broken on move in.
Stef G | Overall ExperienceLili the manager in Toronto was very helpfull and professional. She did everything to help us and make our moving much easier. If rate 1 to 10 (10 being the highest) i will give her 10.
lelain d | Overall Experience