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WILLIAM BRUCECustomer Reviews for U-Haul Moving & Storage of South Asheville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They stripped a bolt and then made excuses. Still don’t have the hitch installed.
Taylor Delhagen15 ft Truck & truck dolley was ready upon arrival. The truck was clean and in good condition. The salesperson that waited on me was great.
Vaughn WilliamsThe truck was completely disgusting. The cab was dirty and the back was an absolute disaster. We had to sweep out pine cones and leaves out of the back and tried to get most of the dirt that was left in it as well. It was raining when we had to load our furniture into the truck. The dirt turned to mud and we had to line the floor with our lien sheets and blankets. This truck was obviously never looked at when it was turned in and then given to me. Unacceptable and awful.
Travis CoomerThey had to delay the hitch by a few hours to accommodate a more time consuming job. No big deal, but I did have to adjust my schedule a little. Other than that everything was great!
Bill JonasPlease try to lower your prices. 👍👍👍
thomas pennstromCheck tail lights of trailer and grease the tie down mechanics.
Andreas OttoPersonnel did not assist in removing trailer nor did they check me in upon arrival despite there being no other customers present and multiple uhaul personnel. Rather, they asked if an emailed receipt was okay and said they would get to it in about 10 minutes. I called after about 30-40 minutes because I had still not received it and was informed they would be getting to it soon. I did receive the email receipt over 5 hours after I called.
Brett BeckerI couldn't finish my return because the app wouldn't allow me to upload pictures. I tried three different times before I gave up.
Brian BishopCheck out your bill and contract well before signing they add items to boost cost.
Anthony SerraoWorked out great for our storage needs!
Nediva Michael | Overall ExperienceThis location was fine. Return was quick and hassle free.
Justin SteubeI was overcharged for fuel upon return of the vehicle. The fuel level upon return was as much or more than was required. I have spent hundreds and hundreds of dollars with U-Haul over the years and don't appreciate the attempt to ding me for an extra $10.
Jerry HesterThe staff at this location (JR and Veronica) were competent, professional and friendly. An unexpected pleasure. My complements and appreciation.
Dambra SabatoAllow choosing exact vehicle
Noel IkokuThe associate didn't log in our tow dolly and we were charged for additional days that we did not have the tow dolly. Had to go back and request a correction/refund.
Erika LessardThe associate collecting the tow dolly did not log it in and we were charged for keeping it additional days that we did not in fact have the tow dolly.
Erika LessardThe staff was exceptionally friendly and accommodating. Wonderful overall experience!
Suzanne FranciscoNothing at this time,
Connie DixonAll was in order. A good place to rent what you need!
Helen FordStaff was very helpful!
David Bevans | First ImpressionsBen is great installer.
Jeffrey SabaWork on organizing inventory better. Training needs work.
Demeska ThompsonNo improvements
David HuntWhen placing our order Valerie was very helpful and informative All employees were friendly and eager to help.
Anthony Schleupner | First ImpressionsThe online check out system was terrible and took 30 minutes. I will not be renting from U-Haul again.
Rena McKayThe reason for the 4 star rating: I had an 11:00 AM apt. and was only promised that the job would be done before closing. There was no waiting area, and I didn't have a ride or the money for a cab. It took over 4 hours , although it was a simple trailer light harness installation, and I was told I was second in line. Everything else was good.
Andrew PrestonAmazing Service and above average work done.
Jeffrey SabaRear tires on GMC cargo van were bald! Thankfully I didn’t drive the van in the rain. Bald tires are a safety hazard. Vehicle was clean, but worn out rear tires entirely unacceptable
bruce bayleAs always THANKS!!
BILL HUBLERThe main reason this facility is what it is, is because the manager Valerie Lytle has been hands on and available whenever I’ve had any issues or concerns. It was a pleasure dealing with someone who actually cares about the service to her customers. Also JR was always ready to assist in any way that would make my visits as easy as possible. Once the UHaul boxes were transferred to the new facility, the warehouse manager was on point with having my box down when I needed to get into it. Great location and great staff!
Ron Childs | Overall ExperienceI didn’t bring the truck here and no one will call me back
Timothy SudaU-haul must be popular. Certain boxes were out of stock. The price and care of personnel undercuts the big time movers.
Bob MeyettOpen up on time. Had to wait 30 minutes for someone to show up and he being new had to call someone else to open the office. Didn’t get underway until an hour after the store was supposed to be open.
James CarillonEverything was smooth and easy
steve zukThe staff was awesome. Got in and out quickly and was able to get stuff moved fast.
donald faviansMy U-Haul stalled out an inch away from oncoming traffic on a major road. When I talked to the company (on Sweeten Creek rd), they didn’t offer to refund me for renting me an “older model that [they] are probably going to take out of rotation now.” And for having to unload a 15ft U-Haul now in the dark by myself in Asheville which is sketchy as hell. This company sucks. My experience with U-Haul’s roadside assistance operator Cassauandra was a very calming and reassuring experience however, so kudos to the U-Haul team for that. I had trouble with the app though so I called her directly. The app wouldn’t let me upload photos without freezing. I took a screenshot of everything. Multiple screenshots - bc I didn’t want to be charged for any mechanical failures that occurred.
Jessica WhiteEasy simple return.
Ariela SaraiThe service was excellent and the staff very professional and pleasant.
Matthew BacoateTop notch
Kernie MVery friendly and professionally operated business.
Robert Alexander | Overall ExperienceVery helpful for me. Pick up and return went smoothly
RODNEY JAMESNothing, they did awesome!
Jennifer VickFrom start to finish, this was a wonderful experience. Friendly helpful professional staff at both locations.
Alan BrookshireMorgan in Asheville was great. The overall Uhaul experience was quite messy with me having to fix issues and spend a couple hours on the phone. There were multiple errors in how various Uhaul employees worked on my order. The Uhaul electronic system sounds complicated and not terribly efficient. Multiple Uhaul employees said they would do something and then didn't. Chris at the Waco Uhaul was great. Nikki Bas never returned my call. Overall, I'd caution others that the whole process is messy but there were pockets of good, the transport/delivery went ok, and it's a reasonable cost (vs a moving company). Also, only 1 broken item.
Lisa RobinsonThe tire pressures on both back tires were very low when we picked up the vehicle. Cold tire pressure on this particular van (for the back tires) is recommended at 75psi. They were 51 and 54. When asked if someone could help us before we took the van off the lot, they said there was nothing they could do. "Their air pressure machine had been vandalized". There was zero customer service to help resolve this issue. Also, just FYI....The after hours link to check the vehicle back in upon return did not work. I left a note on the dashboard.
alex diezHelpful, knowledgeable, efficient. The sprinter van was newer and well maintained - no issues with this experience at all.
Jessica LucasThe manager, Valerie, and the entire staff are all very friendly and helpful.
Robert Alexander | Overall ExperienceStaff are friendly and helpful. Storage unit is clean and easy to access.
Nediva Michael | First ImpressionsAlways felt my belongings I stored were safe and well protected. The staff was always friendly and helpful.
Nediva Michael | Overall ExperienceThe staff responded quickly to my return and got me on my way as fast as possible.
Jay LawrimoreThe pull down door was broke and when I opened it to load the trailer, after I was finished and attempted to pull door down the hook latch got hung up on the inside frame of the door opening. Needless to say it was a nightmare and then when I called for help roadside assistance was going to be 90 minutes. I had a 9 hr drive ahead of me, so I got into trailer and pulled the door down ,it took every ounce of my strength. I was frustrated and exhausted! Then when I made it to my destination and opened door to unload it did the same thing so I had to return it with door up. I had no other option.
Mary HerronI was charged twice for storage that I did not use, once after complaining about the first erroneous charge. Had to call twice, spending roughly 40 minutes on the phone. Still waiting on my credits.
JAMES MURPHYService by staff was great! Truck was old with almost 140,000 miles and steering was obviously wearing out - shock absorbers were shod. Overall mechanical condition poor.
James BayneParking is a little tight, but otherwise this is an excellent facility. Staff was engaged and provided quality service.
FREDRICK YEBUAHThe beginning of the contract and dealing with the employees were horrible!
James Hanke | Overall ExperienceWell, You didn't have any of the U-haul big box dollies on site, just the appliance dollies, and my pre-paid box order at River Road location had to be cancelled after I found out that the van I first rented there had a deadline of 3pm after I had made the reservation, forcing me over to the Sweeten Creek location since I couldn't get my job done before the next customer expected to rent it. (Who the heck starts working at 3pm in the afternoon anyway)
JOHN CONEGentlemen at this location went above and beyond to let us turn in a trailer we were supposed to turn in another location that was closed. He did us a great favor even thought it was almost closing time for him- we very much appreciated it!!
Joseph JursicEveryone was extremely friendly and helpful during our relocation to Asheville.
Robert Alexander | First ImpressionsExcellent service crew!! Very friendly and easy to communicate with! Thank you for a nice experience!
Ben GillilandExcellent business and helpful, friendly employees.
Robert AlexanderVery friendly and helpful employees.
Robert AlexanderHad two issues. First, I was charged for too much mileage - so obviously staff did not record accurate mileage. Second - I left a key in the van I rented by mistake (my key); and I could not reach the location. The phone would ring and then pass on to the central customer service. I tried numerous times all day - they literally never answer the phone. So I had to drive down there to see if my key was there. When I walked in, two employees were sitting around, feet up, talking. When I said I was missing a key, the young guy said, oh - is it on a blue thing? Yes. Then he had to run, I guess to wherever the van was, and get it out of there. So, clearly, he had seen it. Why didn't anyone from the location contact me to see if I had lost a key??! Was that guy just going to leave it in the van? Seems like it. Then I told the manager (female) that I had been calling all day, she said to me, kind of rudely, dismissively, "I've been outside all day". Well, I was in there 3 separate times myself, and she was never outside. Clearly a lie. But no apology - nothing. Literally, the worst customer service ever. I will not be back. I noticed yesterday that Home Depot rents vans. I'll go to them.
Carolyn RydenBrake light was out and tire pressure was low. Got pulled over for the brake light.
Caraline PaulIt’s been a pleasure working with Valerie, the manager. She saw all of my details through to the end.
Chinita Hodges | Overall ExperienceNo complaints, just annoyance that the computer system couldn't seem to register my access code with my unit and would go off every time I opened the storage unit. Staff was always helpful.
ANDREW GORMAN | Overall ExperienceTanks
BEKZOD NOZIMOVWe had a 2” receiver hitch installed on our brand new car. The installer was very friendly and efficient.
harold crawfordstaff was very accommodating and helpful. He walked me into the storage unit to show me where my unit was located. They were very friendly and explaining how do use my new code and everything else I needed to know.
Daniel L Rock | First ImpressionsGreat employees here. For what is a bleak job dealing with irritated people, they were awesome. Give them all raises.
Justin Laman | Overall ExperienceVal and her team were absolutely amazing! I’d recommend them to anyone needing storage in AVL! Professional and friendly and attentive to our needs! Al around best UHaul experience to date. Thank you Val for everything!
DEBORAH GILBERTSON | Overall ExperienceSenior Caucasian Female Staff Name started with D, was rude towards me. I was not informed about the climate control facility being broke for the entire time I rented the unit but was required to pay for a service that was not provided. The storage fee should have been adjusted accordingly.
CECILIA RYANE | Overall ExperienceThe unit and building were very clean. I felt safe in the parking lot and in the building. Very friendly staff. Easy location.
Jennifer Austin | Overall ExperienceI don’t like to have to give my card to someone to manually put in the information!! Now a days everyone scamming! Card reader needs to work!!!! Need better pay methods!!!!!
VINCENT DIXON | Overall ExperienceWhile trying to remove my items from the storage unit they had a bunch of U-Haul trucks parked down in front of the units so we had to go between trucks carrying stuff out to our trailer and car instead of being able to back down to our outside unit.
JUSTIN BRASWELL | Overall ExperienceFront desk staff was very friendly and helpful. But as a whole, the place was very disorganized
VALERE GUERTIN | First ImpressionsThis is a great Uhaul place that I have highly recommended. The staff is always very nice!!
Chris Guttormsson | First ImpressionsWhen reserving a storage unit, the dispatch office stated a 10'x10' unit was available. When arriving at the storage facility, two 5'x10' units were actually available. This needs to be explained by dispatch when explaining the availability to customer.
Lev Wechsler | Overall ExperienceIt was 84 degrees in there. Incredibly hot when trying to unload in a climate controlled facility.
VAAGA MUND | Overall ExperienceThe employees were extremely helpful, friendly, and had an answer for every question I had!
AUTUMN HOOKER | Overall ExperienceThere were issues with the payment process. At least 5 times I paid and later was locked out. Had to process my card a second time. Was under the impression I was charged twice. Recently, the district manager discovered the issue. The clerks were not completing the charge process. They were not saving the charge to complete the payments. My issue was how the managers and clerks would not try and investigate and solve the problem. This went on for months.
PEGGY TENANT | Overall ExperienceMoving from out of state. Reserved a specific size unit for what we needed and what we could afford. Received a confirmation of the reservation showing unit size and cost. Upon arrival we were notified that the unit was not available but we could get a more expensive unit. Showed my confirmation of the reserved unit and was told there was nothing they could do. Ultimately we had to take the more expensive unit because we had to unload our belongings. We were never informed during the online reservation that the units are basically a wait list. We we told this by the GM on the phone as we were waiting. This in our opinion is poor business practice. On a positive note, your employee, Jeff, was outstanding! He helped in every way he possibly could to accommodate our needs. He went above and beyond. He is the type of employee that we don't see much of these days and should be commended for his hard work and positive demeanor.
CINDI KUENZI | First ImpressionsThe staff who helped to secure the unit was poorly trained and there wasn't anyone to assist for long periods of time. Took almost 2 hours to rent the unit and my payment information was not entered into the system resulting in the unit being locked out while I was out of town. Simple fix, if you don't have time to train them, then give them a step by step user guide for the system.
MIcheael Nyberg | Overall ExperienceThe staff is amazing and just so friendly and helpful. 10/10!
Kelly Martines | Overall ExperienceClean. Carts easily available. Bathrooms! Ready to use and no drama.
Kyle Wolfe | Online Move InDori was very nice and helpful
JASON FLOURNOY | First ImpressionsEveryone was very helpful and made our storage experience pleasant.
Nediva Michael | First ImpressionsThe staff at facility on site and dispatch were all helpful and kind and easy to communicate with. There is no dispute or anger only happy reviews from us we just want to note one thing in our experience and hope that communication can be improved between dispatch and what is actually available at the physical locations. The only point of improvement we wished to see was that dispatch communicated with us that we would be receiving one 10x10 storage space that was actually two 5x10’s which made storage difficult for our larger furniture. So it was not what we were told we would be receiving
Lev Wechsler | First ImpressionsLet me start by first saying the U-Haul facility in itself is excellent, the staff are amazing and very friendly. The storage facility itself is not very well climate maintained, there are rat traps in them and one in my unit which was not very desirable but it was only option at the time. The night we moved out a garage door was stuck open which anyone could have walked in. Outside units were left open one of which had things inside of, and one was empty. I would recommend this U-Haul location to anyone looking to rent equipment but not for self storage.
tyler lance | Overall Experienceall staff we worked with at both amarillo and asheville locations were amazing
Vishnu Ravisangar | Overall ExperienceVery convenient for me, as my current residence is across the street.
ROBERT BRIGHTON | First ImpressionsCould not get into and had changed my access code to my storage unit 3 times. Staff left before business hours were over. Got conflicting answers several times to the same questions. I was told that I had 48 hours to change my lock to a round one and when I called they said that they had already changed the lock and that I had to get a key from the front desk. This was not true but still was told that I had to purchase a round lock when I arrived. I had so many issues that I will never go back to that specific location and possibly uhual ever again. Moved my stuff out of storage before my time was even up!
Alyssa Wiley | Overall ExperienceStaff wonderful at check-in
Dawn Nelson | First ImpressionsI had arranged for a large unit to be rented when I moved. Ended up being in two separate units. When I reserved my truck to move out of storage it wasn’t available; I was told that I would have to go to another facility 30 minutes away to get one. When I came back to empty the 2nd unit they put me in, I wasn’t in their system and they had put a lock on my door and someone else had rented it out but hadn’t moved into it yet. Very unorganized.
Lesley Sparks | Overall ExperienceWell organized and professional staff. Truck in good shape
Amy Harner | First ImpressionsLove the women there she was so helping and nice !!!!!
Carlos Acosta | First ImpressionsExpensive
Joanne Melo | Overall ExperienceThe staff at the south off in Asheville NC could not have been friendlier and more receptive to my needs. Bravo U Haul ! I was extremely impressed. I will use them without hesitation. Nancy T
Nancy Togar | Overall ExperienceThe staff, e.g. Wendy was so enthusiastic and helpful. She was a pleasure to work with. She made the experience uneventful and smooth.
DAVID MITCHELL | First ImpressionsGreat service!
elizabeth booth | Overall ExperienceEven though I have no plans to moving any time soon, I would definitely use this facility again. I would recommend to my friends and family to use this facility. All the people that work there were so friendly and helpful.
Susan Jappinen | Overall ExperienceWendy in Asheville was wonderful
Nancy Togar | First ImpressionsDespite my uncomfortable transitions Ty the manager saved the day with selfless customer service. I was in a panic and Ty listened and came up with a solution more suitable to my circumstances. The staff is always nice and helpful and I truly appreciate the service as a customer.
Nicole Jones | First ImpressionsDory was incredibly helpful and supportive! She even helped support my partner through a mental health crisis. Dory deserves a raise for how much better she made the customer experience!
Greenleaf Clarke | Online Move InThis location is excellent. Both the service and facility are superior to the Swannanoa U-haul location. Definitely recommend.
Margaret Edwards | First ImpressionsVery nice nice helpful people at this site
DESHAN BRYANT | First ImpressionsMy UHaul experience was a disaster. After a 9 hour drive with trailer, I arrived at Swannanoa River Road location to return trailer and had reserved an 8 x 10 storage locker. The man at the desk informed me he thought the one unit they had was broken. He went out and inspected and said "Yeah. It's broken. Let me see if they have one at another location." Sweeten Creek had a unit for more money. The man at Swannanoa River Road could not have cared less about the inconvenience this made for me. I chose Swannanoa River location because that is closest to my apartment. I had to drive another 45 minutes BACK FROM WHERE I WAS to get to Sweeten Creek because of traffic. My bad experience was at Swannanoa River location. However, I had to give Dion at Sweeten Creek all my information over again as if I was not in the UHaul system. Dion was helpful and understood how frustrated, tired and angry I was at being turned away after I had a reservation. BAD EXPERIENCE.
Janet Lancaster | First ImpressionsAlthough TY was busy doing every job from cleaning the rental vans, checking out/in equipment, answering phones I had a good experience but the man needs help!
DAVID JOHNSON | First ImpressionsI had a very pleasant experience. The gentleman that helped me(I'm sorry I don't have his name) was extremely helpful with all aspects of moving in. I would definitely recommend this location.
Susan Jappinen | First ImpressionsBest Uhaul facility and experience I have ever used. Ty and crew clearly take pride in their work and go out of their way to take care of their customers.
Bobby Metz | Overall ExperienceMy transaction was very easy
Juanita Bullard | First ImpressionsAverage only because we are still waiting on a call back to let us know when we will have access to our uboxes so we can transfer contents into storage unit
Nina E Gordon | First ImpressionsI've been a patron of U-Haul over the last 30+ years. These facilities are the best I've seen.
Kurt Mustian | Overall ExperienceThank you so much! Ty and his crew are fantastic!
Adam Claude | First ImpressionsTy and his crew were absolutely FANTASTIC! Thank you all for the assistance in getting us moved in to our 4 units 😂
Adam Claude | Overall ExperienceThe person helping me, I believe AJ is his name was super helpful and patient in answering all my questions.
Chi Young Kim | First ImpressionsThe staff that helped my husband through a disaster of a move went above and beyond to assist him in every way possible! Thank you so much for the assistance!
Marcos Benavides | First ImpressionsThis location is the best. Customer service is above and beyond anywhere else I’ve ever been.
Karen Elliott | First ImpressionsThe Sweeten Creek Road facility in Asheville NC is amazing they made the moving experience a much more pleasant task! Thank You!
Renee Richardson | First ImpressionsThis establishment is top notch! Everything is clean organized so well put together. I inquired with another U-Haul establishment locally, and there was simply no comparison between the two. Easy return with my trailer - amazingly clean storage units - multiple carts free for us. The overall attention to detail at the sweeten Creek facility was tremendous. Highly recommend.
Melissa Sites | First ImpressionsLove these people! Very grateful to have such a nice local facility with kind staff/management. Super clean & well maintained. I did end up with some moisture collecting in a few boxes that had books. I believe it was condensation from weather on the industrial building, so be aware of storing paper materials. Maybe a neighbor spilled. I’m not sure. Otherwise: quick, efficient, kind & helpful.
LAUREN BASHAM | Overall ExperienceAJ and Tyrone were amazing!
Leeyla Khalsa | Overall ExperienceAlthough very busy the manager handled the customers very timely and efficiently. He handled each customer and had a great friendly attitude.
Richard Stokes | First ImpressionsThe guys were super friendly and helpful.
Anthony Pomponio Davis | First ImpressionsGreat
Cagatay Yilmazer | First ImpressionsTy and all of the staff were helpful and very friendly. They helped back my car with it's trailer, so that I could load!
CONNIE VICKERS | Overall ExperienceI wanted to redeem my free month rent on a storage unit for renting a one way truck months ago. I went in and was given options. The gal seemed nice but a little aloof. She shared with me she was leaving the company and complained about her co-workers. She asked me for my phone number but told me it wasn’t in the system but then found it. She asked me for a photo of my ID and texted me the link but it was already in the system. She took me to my unit but it was filled with stuff. She again complained about her coworkers. She found me a vacant unit thru an app on her phone and when she went to open it, a loud alarm went off. I’m sure that she knew that would happen so a heads up would have been appropriate as it was loud and I was startled and a little annoyed at the amount of mis-steps I was experiencing. She did not tell me the hours of access which are also not listed online so I had to call to find out. Upon leaving, I stopped into the storage areas restroom to wash my hands and the soap dispenser was missing the part where you push to get soap out. That means people have to fumble around to make it work, contaminating the soap dispensers inner workings with their dirty hands. Come on Uhaul, you can do better. Not sure if this is standard, but an employee had hosed off his car in the front of the building. The gal helping me whined to the guy that she wanted her car washed bec/ it had been 4 years which made me wonder what the inside of her car must be like. I also learned that I can’t get another month free of storage after I rent another truck in the coming weeks. She tried to explain it to me but she started talking about a nearby Uhaul location but referred to it as Sweeten Creek which I thought was the location I was at which made me question if I was at the location I initially wanted to store things at. I was at Sweeten Creek so I’m not sure what she was talking about but I’m disappointed to hear that if I rent one way trucks two different times, I only get one month free of storage and that you offer to first month free to people who don’t rent trucks. Most places do but if I knew that with what I know now, I would have searched other storage company options. I usually don’t leave reviews but since I received both and email and text message from Uhaul, I thought I should. Not trying to sound like a Karen but Uhaul asked…TWICE so here you go
Erin McDonald | First ImpressionsTy backed up my car for me, to make sure it was done properly!
CONNIE VICKERS | First ImpressionsSome miscommunication between the assistant and I left left us in a slight bind , but the manager (Ty Ramseur) was most accommodating and went out of his way to make things right. We are glad to have our possessions stored at this Asheville, NC facility.
Kurt Mustian | First ImpressionsTy the manager was very helpful and the staff were all polite and all hard workers. Thank you
Sara Wilcox | Overall ExperienceOur storage was flooded, and we were not notified. When we moved our belongings out of storage it was then we discovered wet belongings. Fortunately, nothing was permanently damaged, but we called and told them our stuff got wet. They have drainage issues at this location and I would not recommend for that reason.
Gene Sheffield | Overall ExperienceSeriously helpful, pleasant and knowledgeable team.
Matthew Cutter | First ImpressionsTy was very patient and informative. I felt secure leaving my items at this facility largely due to his knowledge of, and dedication to his work. I’ll definitely be referring my friends to this location for their storage needs.
Audrey Jackson | First ImpressionsThe general Manager (Ty) was very helpful in working with me to coordinate my helpers who were to move stuff out of my UPods and into the storage facility.
Laura Brancella | First ImpressionsEmployees were very helpful and the whole process was smooth.
Sally Dry | Overall ExperienceThe young man, can't remember his name, young African American kid is excellent. He was beyond helpful, knew every aspect of the job, and had excellent customer service skills. You should promote him, having someone that good on your staff should be recognized and utilized. You are a fool if not promoting him and utilizing his skill. I'd hire him.
rob rusczak | Overall ExperienceI'm disappointed the rate i paid isnt prorated for the time i was in it this month.
Kenneth Banks | Overall ExperienceThe facility itself is good, just the unhelpful staff. I understand being short handed. But a better attitude is required for repeat business.
Cimone Thompson | Overall ExperienceThe staff was particularly helpful.
Glenn Leslie | Overall ExperienceI was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.
David Pierce | Overall ExperienceI made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility
Donna Lowery | Overall Experiencefriendly and helpful staff and a very nice facility
JOHN BRYAN | Overall ExperienceThis facility is well organized and the crew was totally awesome
AQUILA MAYFIELD | First ImpressionsThe staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!
Sherri Robinson | Overall ExperienceI enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn’t pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I’m 25, on my own. They sold all of my belongings for $30…
Jennifer McPhereson | Overall Experiencevery accommodating, courteous and helpful. Thank you
Jakeitha Holt | First ImpressionsSmooth no contact process!
Thomas Hart | Online Move Ina step above other storage facilities in the area of Arden/Fletcher
THOMAS GETTYS | First ImpressionsThe staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.
Sherri Robinson | First ImpressionsThank You for all the Help. Your agent/employee was Great!
Kimberlee Linden | First ImpressionsThe unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.
Melinda leroy | Overall ExperienceThere were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away
KRISTI LYTLE | Overall ExperienceI could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!
Sydnee Hammond | Online Move In2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.
William Perry | Overall ExperienceFriendly helpful staff
Noah Sutphin | Online Move InThe staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.
ANDREW GORMAN | First ImpressionsEverything was done professionally
Gabrielle Riddle | First ImpressionsEverything was excellent. The only part I don’t like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul’s 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.
karen miller | Overall ExperienceGreat place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.
ADAM ROHRER | First ImpressionsThe onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.
Susan Zaist | Online Move InThe general manager and staff gave the extra effort to help us during a difficult move.
TED ADAMS | First ImpressionsRana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))
Jamie Cain | Overall ExperienceThe lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were “about to close in 10 minutes”. Smh
Tyriana Smith | Online Move InThe young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.
Jeffrey Lampman | First ImpressionsI had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone’s control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help
DAZHENNA THOMAS | First ImpressionsFantastic experience! Thank you!
CAROL STANFORD | Overall ExperienceSteve was very helpful
Kevin Freda | First ImpressionsGreat place and staff. Rana was esp.helpful .
Lorri Wicks | Overall ExperienceYou need more help. Long line waits.
Joseph Kuhn | First ImpressionsThe UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.
Robert York | First ImpressionsRayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!
Jamie Cain | First ImpressionsThe employees were friendly and helpful
michael chandler | Overall ExperienceWe did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.
Steve Buckner | Online Move InStore understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.
Robert Thomas | First ImpressionsThe employees were friendly and helpful
michael chandler | First ImpressionsI changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!
Marisa Love | First ImpressionsMy entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!
Kim lee | First Impressionsno sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.
Scott Cassidy | Overall ExperienceThe only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.
TEKA AUSTIN | Overall ExperienceIt was a great experience - everyone was very accomodating and made the stress of moving so much easier. Thank you.
Joe Grady | Overall ExperienceThe Manager was great , knowledgeable and friendly
Vicki and Lance Adams | First ImpressionsJake was very helpful getting my storage unit set up.
Myriah Roberts | First ImpressionsIt was a great relief to know our valuable family antiques were safe. Worth every penny.
Regan Burnham | Overall ExperienceThe manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.
Jerry Taylor | Overall ExperienceAppreciate the facility is kept clean, especially during this pandemic.
Joe Grady | First ImpressionsRana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.
Ed Maurer | Online Move InIt would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.
Roxie White | Overall ExperienceTha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience
CAMERON SMAIL | First ImpressionsStaff was very friendly and accommodating.
Mary Folds | First ImpressionsI love this location there customer service was awesome!!
Andrea Toney | First ImpressionsWe only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Thank you.
John Johnson | Overall ExperienceHaving a facility in a flood zone is a BIG problem and we were affectd twice without an option to move
Marvin Slosman | Overall ExperienceVery very unorganized! Didn’t discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!
justin bagwell | First ImpressionsThe representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!
Hazel Gelpi | First ImpressionsThe customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.
Melissa Grooms | First ImpressionsI know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.
Bobby Daniels | Overall ExperienceRana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle
Judith Ogle | Overall ExperienceRana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.
Alistair Dale | Overall ExperienceRana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.
Nicole Anderson Goodnight | First ImpressionsNathan and 2 others at office were great!
Lia Desimone | First ImpressionsExcellent service
Ana Camilo | First ImpressionsVery clean and well secured.
DOMINIQUE DEJERNETTE | Overall ExperienceGreat staff, always helpful and knowledgable.
James Schwartz | Overall ExperienceThe gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.
JEFFREY PINKUS | First ImpressionsRana was very patient and helpful in finding storage solutions for us!
John Strobel | First ImpressionsThe staff here is amazing. They're incredibly helpful and friendly.
Aaron Wilson | First ImpressionsThe cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.
hope ferris | Overall ExperienceIf the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.
Montease Robbs | Overall ExperienceGREAT !!!!
Charles Knight | Overall ExperienceThe "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!
MARGO FINNIKIN | Overall ExperienceI was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they
elliot bass | Overall ExperienceCould not have been a better experience.
Joel Nortridge | First ImpressionsCould not have been better.
John Hubbard | Overall ExperienceClean and safe!
Eleanor Stilwell | Overall ExperienceCard key access was easy and convenient. Rana was very helpful despite being very busy.
John Phillips | Overall ExperienceThe worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.
Gayle Williams | Overall ExperienceFor a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .
jeremy radford | Overall ExperienceGood experience.
Joel Baker | Overall ExperienceI will spend the rest of my life telling people to stay away from this place!!
Aaron Talbot | Overall ExperienceThese two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.
Pat Hays | First ImpressionsYou guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.
LIDIA LILLIAN MOORE | First ImpressionsVery helpful and courteous staff!
Eleanor Stilwell | First ImpressionsThe manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.
JEANNIE MILLER | Overall ExperienceMy reservation was ready when I arrived and service was quick.
Elizabeth Mikell | First ImpressionsStorage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.
Morgan Markowitz | Overall ExperienceI’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff
James Newstedt | Overall ExperienceThis storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.
Bobby Freeman | Overall ExperienceFacility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.
Jay gill | Overall Experiencethe staff was very Professional and accomadating and the best manager doing an incredible job
clyde stephens | First Impressionsalthough I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit
Joanne Mancini | Overall ExperienceEverything went well!
JEANNIE MILLER | First ImpressionsThe manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg
KRIS FINLEY | Overall ExperienceRana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.
Alfonso Triana | First ImpressionsThis was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones
Andy Giovanni | Overall ExperienceGreat experience.
Walter Francz | Overall ExperienceVery nice staff, convenient location. Good experience with both the rental truck and the storage unit.
Kate Gavenus | Overall ExperienceMy whole Uhaul/Ubox was wonderful. No complaints. 😁
laurie ferkowicz | Overall ExperienceVery courteous staff, storage unit was clean, this uhaul is a great asset to to the company
raymond ouimette | Overall ExperienceThank you for caring about quality service - it’s difficult to come by these days...
anne smith | Overall ExperienceThings added on to bill even though all though my trip explaining all the problems
Gayle Williams | First ImpressionsAndrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.
TYRONE FAIR | Overall ExperienceGreat manager 👍
rudy horak | Overall ExperienceShe did a great job delivering my U Box.
sam benkovitz | Overall ExperienceAn amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.
Christine Preissler | Overall ExperienceAmong the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.
Maier elizabeth | Overall ExperienceThey were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!
Bobby Freeman | First ImpressionsGreat communication and efficient friendly service
Travis Banks | Overall ExperienceThe service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .
Christine Preissler | First Impressionsgreat place
Gary Bradley | Overall ExperienceStaff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.
Timothy Manczko | Overall ExperienceRana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.
Alistair Dale | First ImpressionsMy overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.
Elisha Moss | Overall Experiencevery friendly and prompt service
Mark Blakeley | Overall ExperienceProfessional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure
raymond ouimette | ReservationNone
Danielle Pigeon | Overall ExperienceKerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.
clay schile | Overall ExperienceN/A
rudy horak | Overall ExperienceExcellent service!
maria fabiola | Overall ExperienceEasy access and friendly staff!
LAura Allen | Overall ExperienceGreat customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.
mary lee trevino | Overall ExperienceStaff is very helpful and friendly.
Rocio Borghini | Overall ExperienceKerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.
Eric Hill | Overall ExperienceThe staff is extremely helpful.
Rocio Borghini | Overall ExperienceRana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can’t answer questions 1-3
marissa mele | Overall ExperienceAlthough I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.
Rocio Borghini | Overall ExperienceStill getting the place together but the customer service makes up for any facility issues that arise.
kayla hobbs | Overall ExperienceDelivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.
Phil J Jensen | Overall ExperienceEmployees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.
Theresa Soja | Overall ExperienceNo issues. What I expected.
Craig Flanegan | Overall ExperienceLoved, loved, loved this move with U boxes. Driver was so nice to work with.
Jean Grady | Overall ExperienceAll of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.
Katherine Van Marter | Overall ExperienceI’m rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot
Aileen Wiglesworth | Overall ExperienceI never saw the storage facility. Am not able to evaluate
Kittie Forbes | Overall ExperienceMy only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.
Tammy Stewart | Overall Experience....
michael novell | Overall Experience