Excellent experience-we needed a quick UHaul reservation and the team worked quickly to meet our needs. Would highly recommend~ thank you!!
SCOTT F.Customer Reviews for U-Haul Moving & Storage of Riverside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for excellent service!
Amir F.Jessica was wonderful! Very friendly, helpful and professional. Great service. Thanks!
James L.Moving help was terrible due to their management.
Kenneth P.I was delighted by the service. I decided to wait for my hitch installation; while 3 hours quoted, Zach had me in and out within an hour, and he installed my bike rack for me! Was a place to sit, clean bathroom and pleasant environment.
Mary C.Unhappy staff
Michael J. | Overall ExperienceNice, and well-equipped facility. Professional and friendly people also. Highly recommend.
Steven Blake S.When asking about my deposit the assistant manager was trying to explain but was being rude and unwilli g to listen to my point of view which lead to a little arguing, luckily chyanne was able to step in and assist in a way calmer easy to approach tone and worked with me on finding out what happend chyanne was very sweet and kind thank you chyanne
Adam V.Cora was very friendly. Smiling great attitude got me in and out. Definitely made this a great experience
Phillip F.I can't think of anything overhaul very pleased and satisfied
Dirk O.Everything was ok but he drivers side rear view mirror as broke but it was ok
Kevin M.My fiance made my reservation as he is an assistant manager at the U haul in Augusta, Georgia. When the store called to remind me of my appointment for Saturday, I asked to move my appointment to 4 from 1 pm, and the associate was able to help me with this. When picking up the truck, the associates sat the whole time. After being greeted, we proceeded with the rental, were given the keys, and were told approximately where the truck was. It had snowed in Ohio the day before, and the truck still had snow on the windshield. The truck did not have windshield wiper fluid, which could have been a hazard as the windshield was dirty from the snow. Every time the truck was started, it prompted the truck to need an oil change, and my mom and I felt the truck drove rough and not as smoothly as it could have been. The lock on the back of the truck would not unlock, and I left my couch in the truck overnight and luckily, it was not stolen. I told the associate ( her tag said owner), and her response was "ok." She not once apologized for the lack of the truck or my experience. This was probably my worst U-Haul experience.
Tammie R.Great
brandon W.helpful staff!
charlie B.Van has tire pressure indicator was on . I have waited approx 30 mins at counter line as person went out
VIVEK KUMAR S.kelsi dond an excellent job.
forrest D.The Linden Ave store is by far the best Uhaul service center
Bryan J.The woman who was there when we turned it in was so nice, patient and was very much appreciated for her amazing smile and attitude!
Aidan J.Kelsi D. did a great job taking care of my trailer rental. Thank you
John P.the entire staff was professional and fast
Gene B.Had my hitch installed. Everything went smoothly and looks great. Purchased to use for my bike rack. Might look into having the wiring added next in case I want to use a trailer in the future. Would definitely go back.
KEVIN C.Fire your lying ass employees… ( third street and Trotwood) linden Ave has been good so far!!!!
Janae B.There was a problem with original cargo van I rented tire light came on and having issue with slowly starting. So the lady in charge gave me a different van to use she was really nice and helpful. She did apologize for the wait cause most of her staff called off work so working and running the store and her attitude was great and took care of us customers that were waiting for a truck or van. I would come back again when needed.
JEFF A.Vary satisfied every time I have been there I always recommend them
james M.Excellent service. They took care of everything for me.
JIM C.When truck was reserved online it said available and also .59 cents per mile. Upon arrival the truck i reserved was not available and the charge was .79 cents per mile. Not a great way to get in a business with false advertising. I won't be back.
Jeremy J.Very nice stuff
Samuel D.Associates were quite helpful and accommodating with getting things done in a timely fashion.
Gail H. | Overall ExperienceLights Did not work
STEVE J.Have your employees be more trained.
crystal O.Dash said truck needed oil change. Rear door was very hard to lift,needed some maintenance/lubrication.
Leslie D.The ramp on the rental truck appeared to be covered with rock salt which was initially appreciated. But we later noticed that about half of the crystals on the ramp were quarter inch glass fragments from something damaged in handling. We swept up the glass fragments and disposed them into a nearby dumpster to prevent our tracking them into our apartment building. Please add ramp inspection to your checklist.
Jeff H.Using this rental was the easiest thing ever!! Everyone we dealt with was Very helpful and knew their jobs!! We really appreciated the professional service!
Sharon B.Daniel was very professional and very helpful he helped us with the trailer and hooking up the trailer out in the cold I will highly recommend this location and to speak with Daniel thank you a great experience
john D.I feel the service has improved from about a year ago.
Cheryl S.The pick up location was had a competent and kind staff.
Rowan C.Vehicle was perfect for my needs.
James G.Reserved the trailer online with no issues. Experienced a bit of wintry weather on morning of pickup. U-Haul called me to verify if I still wanted to pick up the trailer given the weather, which was a nice customer service touch. I did go ahead with the rental, and payment/pickup was quick and smooth. Had no difficulties using the trailer. Dropoff was quick and easy. I referred the location to a friend planning a local move. $40 for an enclosed trailer for a 1-day move in wet, wintry weather was well worth the cost.
Brian D.Kids working the front desk were way to immature. Terrible attitudes , bickering back and forth. Uncomfortable experience. I know times are tough but these two have no business being in charge. I hate to day this but it's the way it is.
Jim M.Inside was dirty and so was the windows. No ramp on the back to help load and only 1/4 of gas to start off. When dropped off and tried to explain about all this, I got nothing back except ok. Was not worth the 100 bucks I had to pay on top of the gas I had to put in before and after use.
Angela M.I had a better experience this time than I have had in the past.
Cheryl S.The two gentlemen working were very friendly and helpful. Got us connected and on our way in no time. Returning was just as easy.
Rhonda M.The parking brake release on the truck (with 110,000 miles) stuck, so it was a pain to release the parking brake.
Gregory B.Keep doing what your doing
Steve P.more 2 wheel car dollies
Frederick G.The truck was the loudest U-Haul I have ever driven
James F.Great customer service reps.
Michael B.The crew at this location was amazing and very helpful. If you are in the area and have to do business with Uhaul I would choose this location the staff is great. My only warning is with the company Uhaul pay very close attention to your quote and reservation. Uhaul is a crook. They quoted me $130 one way move which was a 2 day rental then when I made the reservation and picked it up it was for 1day and only included the bare min of miles not even the actual mileage from town to town. I ended up paying almost $300 on a $130 quote... They quote you the lowest and then tack on all kinds of fees when you drop off. Shame on you Uhaul for taking advantage of people when they are already in a stressful situation like relocating their family. Never again will I use Uhaul
Amy T.The service representatives were friendly and professional during both pickup and drop-off.
David M.Trailer al.ost let car loose on the freeway as strapped popped loose.so for almost causing a like up do to equipment failure. You refunded my rental and then charged me again.
Jonnie E.Nothing to suggest. The associate who helped me was friendly, courteous, and knowledgeable.
MIKE W.Hitch was not in stock even though they said it was Had another trip a few days later
jeff N.Smooth pickup, friendly greeting at drop-off. Thank you!
Nathan T.There was a problem with the original truck I reserves but they quickly made adjustment to provide customer satisfaction and I was grateful.
jessica K.Check tire pressure, oil change? vacuum vents, dashboard. The young lady who I worked with was very pleasant. The van did work and got to the destination and back in with no problems. I called to ask about tire pressure and was assured the pressure may have been low due to cold temperature; it went from 43 to 47. The location is easily accessible for me, parking was great to leave my own vehicle while I was gone. Overall, the experience was good.
Pamela T.The equipment was clean, but the truck I rented had a higher amount of play in the steering than previous uhaul rental trucks I have used. It made it difficult to stay in my lane in a construction zone where the lanes were narrower than normal.
DAVID B.Stopped at your office and received friendly tips from Chey and other staff. Thank you. This is definitely a better facility than other locations. Well maintained and kept.
VEERARAGHAVAN S. | Online Move InGreat people , numerous occasions they went out of their way to help me or my company out
Gene E. | First ImpressionsPeople are very friendly and helpful. Unit not swept well, but ok, so that is how I will return it. Overall, best Uhaul storage I have had (this is my third location).
Christy H. | Online Move InZack was friendly and very helpful Very informative about u-haul products and storage units. He made it so easy to purchase a unit
sharon s. | First ImpressionsPlease be a little more patient with directions to your storage lockers when dealing with your older and disabled customers!!
Brenda L. | First ImpressionsAt one point a lock was placed on my storage locker even though my account was current. It took the employees an hour to unlock my locker, and this experience was extremely inconvenient. Apparently nobody had time to unlock my locker to allow me access.
eric c. | Overall ExperienceI used this storage facility for two years, and the price always went up. When I came back to pick up my stuff in my unit after 2yrs, there was rat 🐀 poop 💩 everywhere on my stuff. This a indoor climate controlled facility with a rat problem. Lastly there is a window completely broken and pieces everywhere. It is covered up by cardboard. The glass was never picked up. I am completely surprised how this store runs a business. Never recommending to anyone.
Jason D. | Overall ExperienceI was always satisfied with your service and facility. I'm 81 years old and just had to downsize.
William H. | Overall ExperienceEntrance code to storage area frequently was dysfunctional
dan s. | Overall ExperienceSo lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.
dan s. | First ImpressionsI like that the round locks that the customer used to have to buy they are already inside the storage unit
Tiffany B. | First ImpressionsVery clean!
David H. | Overall Experiencethe prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much
Edward F. | Overall ExperienceThank you for all you do 🙏
Sondra I. | First ImpressionsGreat storage unit, they just didn’t have the size I needed. They found me another one nearby though and were extremely helpful!
KAJE'ZA H. | First ImpressionsI had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.
KAJE'ZA H. | Overall ExperienceThe manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.
ROBERT W. | Overall ExperienceMy account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.
Phyllis M. | Overall ExperienceThe staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.
Brad P. | Overall ExperienceThe restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn’t have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn’t get charged for another month.
Mallory D. | Overall ExperienceVery pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.
Mallory D. | First ImpressionsThe young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.
Brad P. | First Impressionsthey made me feel safe
Angela B. | Overall ExperienceIn the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.
andrew m. | Overall ExperienceI’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous
Kristina V. | Online Move InWe were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?
Jeffrey L. | First ImpressionsGreat location, price, cleanliness and service,
Wesley A. | Online Move InExtremely friendly and helpful.
JACKIE U. | First ImpressionsThanks everything is great!
Nancy D. | Overall ExperienceI didn’t appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn’t appreciate the no pro rate time. If I don’t use an entire month I shouldn’t be charged for it. I’ll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.
Randy C. | Overall ExperienceI was very impressed with the staff. And the cleanliness of the units.
Rhonda S. | Overall Experiencevery nice
Angela B. | First ImpressionsMy only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.
Karin M. | Overall ExperienceI have always been very satisfied with your services.
Rhonda S. | Overall ExperienceOnly one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.
Ben B. | Overall ExperienceGreat customer service 👍.
Rhonda S. | First ImpressionsI have always been satisfied with your services.
Rhonda S. | First ImpressionsScott Ross was extremely helpful in the process of getting the needed storage space.
Lori R. | First ImpressionsI turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you
Kim H. | Overall ExperienceSarah H was excellent!
Janet N. | First ImpressionsVery clean and easy to access. Moving carts always available
Osir O. | Overall ExperienceStaff was always very helpful and friendly. Especially the young lady! (I can't remember her name).
Casey C. | Overall ExperienceThanks
thomas g. | Overall ExperienceThe man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.
Holly S. | First ImpressionsStaff was great! Professional, friendly and informative! They deserve a team award!
Raelynn B. | Overall ExperienceGreat experience! Staff was extremely helpful and very pleasant to deal with.
Jim P. | First ImpressionsThe loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.
Michael H. | Overall ExperienceAlways get what we request and good customer service.
Linda K. | ReservationThe facility is clean, well lit and climate controlled, and alarmed. Very good for the money.
charles h. | Overall Experience..
Lisa H. | Overall ExperienceWONDERFUL SERVICE!!
Dave h. | Overall ExperienceFacilities are climate controlled and convenient.
Michelle P. | Overall Experience