Customer Reviews for U-Haul Moving & Storage of Pasadena

11,069 reviews

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Service

Hector R. 
Rating:
5.0

Customer did not leave a comment.

Seth G. 
Rating:
4.0

Customer did not leave a comment.

Horacio L. 
Rating:
5.0

Customer did not leave a comment.

ALI H.  |  Overall Experience 
Rating:
5.0

Customer service was great! The lady that helped us was awesome!!

Christy W. 
Rating:
5.0

The employee who helped us check in was outstanding. I wish I could remember her name to specifically give her a shout out.

Lisa A. 
Rating:
5.0

Staff kind and patient!

Dana C. 
Rating:
5.0

Customer did not leave a comment.

Ruth H. 
Rating:
5.0

Good service friendly customer service

Luis A. 
Rating:
5.0

Shana was extremely helpful and lovely to deal with. Thanks so much!

Alison K. 
Rating:
3.0

This truck smelled horrible like an ash tray. I had to drive with the windows open. I'm sensitive to cigarette smoke smell.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Dan E. 
Rating:
3.0

This comment isn't in regards to this location particularly, but more so the app/check-in process. The employees who helped me at this location were very kind and tried to be as accommodating as possible, but the check-in process was an absolute nightmare. What I thought was supposed to be a quick and easy check-in turned into a 30 minute back and forth between the employees there and the customer service representative I had to call. Aside from being re-routed from San Gabriel to Pasadena, when I checked in, they said I had to finish checking in through the app on my phone, but nothing in the app prompted me and they said they couldn't give me the keys unless I finished the check-in process. I had to call someone from U-Haul to help me over the phone, but they just told the employee helping me to cancel my booking and rebook it. Because it was a last minute booking, the rate ended up being higher, even though I switched it from a 15' truck to a 10' truck since it was available. The only difference was around $6, which I wasn't happy about, but felt I had no choice because the process was already taking so long that I just wanted to get out of there. The app is terrible and inefficient, and I felt like I overpaid for a same-day last minute booking that wasn't my fault. It wasn't this location's fault AT ALL and they did their best to provide a solution, but overall it felt like I wasted time and money when I thought pre-booking online was supposed to be easier.

BRITTNEY A. 
Rating:
5.0

I think you guys have it nailed with this location. Just give Shanda(sp?) a bonus or a big raise!; this Uhaul rep has been super pleasant, patient, and extremely helpful every time.

ARYE G. 
Rating:
4.0

I am always truly satisfied, Whenever I use Uhaul. They are always friendly and informative. The Pasadena office was very helpful .

Joshua H. 
Rating:
4.0

I would have put “Excellent” but carrying boxes upstairs is the one big mark against this location. An elevator is needed. Service was great. Good employees.

alfonso r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry U. 
Rating:
5.0

Pleasant and helpful experience all the way around! Great location and wonderful staff!

Sara V. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Sol M. 
Rating:
1.0

The sales person person that assisted me, was nor friendly, no personal professionalism, like if though he's not happy with his job,roll, or assignment. And towards the end just because I was a little late on my return..he charged me for another day, that's abusive. The last rental I had before was with Enterprise. And experience was far more professional, they also-let customer's park thier cars inside a locked parking lot..also you're company allows illegals to harass customer's outside. Please call me to discuss a refund on an extra charge.

Eddie E. 
Rating:
5.0

Customer did not leave a comment.

Tyrone P. 
Rating:
4.0

Good customer service. Genny is very good. Patient. Service is awesome

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Fix the computer/ software system! Crashed systems in both pickup and drop off locations. The personnel were great, professional and courteous. They all struggled with the failing computer systems.

Kelly W. 
Rating:
5.0

Very good

Ronghui Z. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The team was great! I dropped off my U-Hual truck. The team was friendly and welcoming. Happy, the process went smoothly in checking out.

Vanessa A. 
Rating:
4.0

Customer did not leave a comment.

Donovan C. 
Rating:
1.0

Car broke down and they don't want to refund me I have videos and pictures of truck not operating I need my refund

Miguel H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO L. 
Rating:
5.0

All good! Keep it up!!

Seth W. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
5.0

The reservation and checkout process has far too many screens/steps and up-sells. It's insulting to the customer. I had to tap “no, I don't want this” at least five different times. I also received about 7 emails for this transaction. That's crazy. 1-3 emails max. I don't want 7.

Julian L. 
Rating:
5.0

Employees were very nice and helpful. However i feel the pickup truck should be washed & sanitized. River-mere and windows were dirty. Overall I'd go back, they had full stock of moving equipment.

Lorraine B. 
Rating:
1.0

The rental I had was bad so I was forced to switch out after paying for movers to load the truck I took it back and no good customer service from the staff and Manger was very rude and advised me that they will not be able to compensate me After losing a half day of work Bad bad bad Manger

Lorenzo B. 
Rating:
5.0

Customer did not leave a comment.

Paulette D. 
Rating:
4.0

Customer did not leave a comment.

Clement C. 
Rating:
5.0

U-Haul is always my goto

Robert T. 
Rating:
5.0

Great service and equipment!

Douglas W. 
Rating:
1.0

Vehicle transport was not ready when I arrived. I was not notified prior to arrival that the transport had a flat tire. It delayed my departure and weekend by a whole day. Flat was repaired and I was called 3 hours after my reservation time.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Excellent

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Everything was great. Very easy and convenient experience. Thank you.

Darnell D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Easy to reserve online the day before, easy check in and return

Michael J. 
Rating:
5.0

Customer did not leave a comment.

SilverRenee J. 
Rating:
4.0

Customer did not leave a comment.

Shawn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
2.0

Van was typically clean and in good shape. Almost no gas, though - low enough that the gauge warning light was on, so I made two trips to the fuel station today instead of the usual one. The self check-in and check-out process was lengthy, more than it was when I used it last year, lots more photos to take and some glitchy-ness of the app being the main delays. it actually took longer than with the traditional human UHaul employee helping - 30 minutes to check in, and I still had to get some help from the counter to complete the process. Checkout was faster, but still longer than a UHaul employee helping.

MURRY H. 
Rating:
1.0

Was redirected to 3 different locations on moving day. Original location and 2nd location had no one working there. Was charged for hours I didn't get to use because of U-Haul sent me to incorrect locations

Sean Y. 
Rating:
5.0

Good customer service!!!

Pedro G. 
Rating:
5.0

I had a satisfactory experience denting the storage . Thanks

Mohammad S.  |  Overall Experience 
Rating:
5.0

I love the staff. They are Extremely helpful and nice. They help me understand everything to the T. They don't get frustrated when asked questions and they very thorough with everything. Whoever has them as employees needs to give every single person a raise👏🙏 Thank you ladies and Gentlemen

SILVER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Tammie S. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Your crew rented me a 20-cab truck with the tank empty. I couldn't make it to a gas station 2 miles away from your facility so I had to use your roadside assistance. What a waste of time and money for both you and me. Not sure I will rent from U-Haul again.

Tom B. 
Rating:
4.0

Very helpful

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
4.0

I do not like having to confirm pre-rental photos through a text link. For some reason I had problems connecting and it delayed leaving the lot and a separate time when I returned via overnight dropbox. Not sure if it was my phone, but would be nice if both could be done via the app which I downloaded for the rental. Also, was told only on arrival that overnight return was not available. I only had 1.5 hours before store closed and so I had to keep the truck overnight, which I had not planned on doing. Staff was great. Helpful. Cheerful. Competent. Only complaint was really about real time info...

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
4.0

Customer did not leave a comment.

NOELLE M. 
Rating:
5.0

Great staff. Friendly, professional and helpful.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
4.0

Trying to do the night drop of was a struggle. Not enough space for the drop off.

Jean Luc M. 
Rating:
1.0

Horrible. Please call

Leah S. 
Rating:
3.0

Salesperson was rude. We told him that we had been sent to 4 different locations, all that did not have our truck as reserved. He was the final location and did indeed have the truck. But he was rude and after having to Uber around for 2.5 hours, it was not great.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Shawon K. 
Rating:
5.0

Customer did not leave a comment.

ARYE G. 
Rating:
4.0

Customer did not leave a comment.

Molly H. 
Rating:
2.0

Cabin smelled like sweat, had to drive with the windows down the whole time to let the smell air out. Steering wheel is fraying, I got leather crumbs on my hands after every use. Tire pressure sensor keeps going on even after location put air in the tires. Please treat fleet vehicles with a little more respect

DANZALDY C. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Shawon K. 
Rating:
5.0

Appreciate the owner Shauna especially Quick process and was able to achieve the goal at hand with the trailer Love the spring latch for easy drop and raising Thanks

Rafael D. 
Rating:
5.0

I do appreciate the welcoming from everyone. It was the most pleasant experience in this location. Definitely I'll come back again and I'll recommend it!

ROSA G. 
Rating:
4.0

I had trouble with the app recognizing my location so that I could pick up and then drop off my vehicle. I do not think the problem was with the physical property/location, but it seemed to be more of an app problem.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO M. 
Rating:
1.0

I was charged for damage that didn't happen.

Aleksei K. 
Rating:
5.0

I dont think it could have gone any smoother

Claudette C. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
4.0

Everything went smoothly with our truck rental at this Uhaul location. They want you to set up everything ONLINE first, which we did. The truck ran okay but it was obvious that it was going to need mechanical work relatively soon. Otherwise, everything else was just great.

John I. 
Rating:
4.0

Customer did not leave a comment.

JoAnna D. 
Rating:
5.0

Staff were always helpful when needed (Ginny, in particular). I appreciated one day seeing that the outside trim of the building and railings were being re-painted - this shows attention to detail. I also appreciated seeing all of the cameras and flashing lights - indicating security.

Matt B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
5.0

Truck felt a little tired and worn out, but did the job well without any issues.

Emin S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR H. 
Rating:
2.0

I was charged for 10 miles, which seems about right. I returned the vehicle with the same fuel level as when I took the vehicle. But I was also charged for 4 gallons of gas, which resulted in a fuel charge of $71. That's ridiculous. How could I possibly have used 4 gallons to travel 10 miles? This is basically a fraudulent charge, because it's so obviously wrong.

Allen H. 
Rating:
2.0

I've been dealing with Uhaul for many years, over a decade. More frequently than your average. And this location has the laziest workers. Feels as if they don't care about renting equipment. This rental was for a 6x12 enclosed trailer. Unfortunately, one of my fuse was blown. Worker respond was. Well I'm sorry we can't rent to you cuz your right turning light works. I said well can you do d out why. Could have be Fuse? Worker stated I do y know. Sorry we won't be able to rent to you. So I opened my hood checked the fuse and sure enough it was the fuse was blown. I Changed the blown fuse and let your worker know. And was able to use your trailer. Very disappointed with this rental.

ANA Z. 
Rating:
5.0

Staff was very friendly and organized. I have no suggestions for improving the experience.

Mark H. 
Rating:
1.0

I got the truck from North Hollywood and the trailer from Pasadena. I booked equipment and had to pick it up in North Hollywood, I went to pick up the trailer at my own expense, as I was in a hurry. The employees did not help me with this situation at all. Although I'm sure they could. They didn't give me fuel for this extra one, but they brought me a toyder from where I was supposed to pick it up. I didn't like the North Hollywood office. The workers do not work professionally and do not solve customer problems that they themselves caused. As a result, I am a client and I do not recommend using your service. I spent a lot of time trying to solve your exact error. No one apologized for this, no one gave me money for gas. This was my first and last experience with uhaul!

Arman T. 
Rating:
5.0

Customer did not leave a comment.

SHENGJI T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

2 tires were very high on tread wear resulting in a flat and cord showing through on the other. The roadside assistance was quick and thorough. I just felt since the right side had new tires the left side should have been changed. I should have noticed it before leaving the original location so I feel part of it was on me but.... Luckily it happened close to our hotel for the night but could have been a nightmare.Hard rain and road construction near San Antonio Texas. Otherwise a fine experience

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Dmitrii D. 
Rating:
5.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
3.0

Have the equipment ready to go. I had to come back in the truck that I rented after two blocks because the tires were under inflated. And when I got back, the woman in the lot took her sweet time to take care of the vehicle.

Nicolas B. 
Rating:
4.0

Shana (SP?) was great. Beware the competition stealing her. But the facility….That’s another story. It needs an elevator or at the very least a ramp. I got a unit in the second floor and had to go up 20 times at least. Talk about fatigue. Otherwise a great location.

alfonso r.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and efficient and the hitch was installed in a timely manner.

anthony G. 
Rating:
5.0

I had to extend my rental numerous days it was easy to do I would use them again

Claudia C. 
Rating:
5.0

Customer did not leave a comment.

WALLY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

Thank You for your acomadations.

JOSEPH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roslyn W.  |  First Impressions 
Rating:
5.0

I am so grateful for the staff here at U-Haul in South Pasadena and the general manager. He really helped me in my situation work with me when I couldn’t find my keys to my storage unit I am so pleased that someone extend it loving kindness and tender mercy to me a customer when I was in a frantic state thank you so much. If I need to move again, I will be using you all. Blessings.

Ramona P.  |  Overall Experience 
Rating:
3.0

If you are looking to move and have no other choice this would be a last resort place. I worked specifically with Shanna who was extremely professional. This U-Haul has a lot of of people who sit outside of the unit willing to help but can be a bit aggravating. The pro- pane tank is right by the loading making it hard to unload and load items if they are requesting service. I will say that they do have a recycling area to dump unwanted items. My only concern was that I was charged a dumping fee for two small mirror tables. I was able to dump plants but not those items and was charged a fee. It was over priced to rent the unit. I will not be returning.

Brandi b.  |  Overall Experience 
Rating:
5.0

Shawna and Ashley the regional president was exceptional to work with!!!

Shannon D.  |  Overall Experience 
Rating:
5.0

Never a problem... Staff is courteous and helpful... Could not be happier! Thanks!

Douglas D.  |  First Impressions 
Rating:
5.0

I didn't have a problem moving in my stuff and taking them out.

naTALIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areya W.  |  Overall Experience 
Rating:
2.0

I will tell the facility was great and the people helpful and courteous but the fact they the free months storage cost me $20+ because there is no mention that you need to get the insurance and that you have to have a round padlock was just wrong. Another example of hidden fees. I will let everyone I talk to know that U-Haul is just like every other place that has hidden fees, be upfront people appreciate that…what could do I was there and was need. Why do I need to tell when I moved? And why do I need to answer all the questions…be happy you are getting reviews Thank you

Brian K.  |  Overall Experience 
Rating:
5.0

When I rented the “free” unit no longer be told me that I had to purchase insurance or a special lock. So the free month cost $21. Not the storages unit fault but the national service center

Brian K.  |  First Impressions 
Rating:
3.0

No elevator for second floor storage

Sahara A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Caesar is the best!

Lisa C.  |  Overall Experience 
Rating:
1.0

I ordered a 10 ‘ storage and it was only 9’6” and they didn’t have another so I had to switch to public storage which made me have to keep their truck which over charged my account ,!,!,

Damon B.  |  First Impressions 
Rating:
5.0

Shanna at Uhaul in Pasadena (Raymond) was always beyond helpful for my entire duration there, and just overall a pleasure to do business with! When anyone one comes to me regarding storage facilities, I will continue to refer them to her and this location!

Princess B.  |  Overall Experience 
Rating:
4.0

Only negative is the location lots of people on the street yelling and screaming. Also, the monthly rent is far too high for the amount of storage provided. Thanks

Herbert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
1.0

There were no elevators to take you up to the 2nd level. If you had large heavy items you had to choose the ones on the 1st level and they cost more. It's also too difficult to reach anybody if you have questions or you need assistance with your account. The wait time for phone conversations is ridiculous. Process for running trucks and units is completely unorganized. Good riddance.

Andrea D.  |  Overall Experience 
Rating:
5.0

Thank you

Deborah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter p.  |  First Impressions 
Rating:
4.0

Thank You for your services Well Done Donna

Donna J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nydia P.  |  Overall Experience 
Rating:
4.0

Everything was great except I couldn’t access the loading dock unless a service representative was there and the first time I used it, it wouldn’t close so anyone could’ve walked in and accessed every locker on that floor. That and one of the thresholds was a mess to get over.

Willman M.  |  Overall Experience 
Rating:
4.0

This facility compares as better than my only other experience renting a storage facility which was many years ago. The service was efficient. The distance to get to the unit was short and the place was clean. I am super glad about the climate-control.

Dorna K.  |  First Impressions 
Rating:
5.0

Customer service was professional and helpful.

Trinidad R.  |  Overall Experience 
Rating:
4.0

I didn’t get either of the mens names who helped me out today but they we’re so helpful and patient and just went above and beyond helping out !

Alana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daryl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashay S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob M.  |  Overall Experience 
Rating:
5.0

Exceptional service!! All 3 employees who help us were so nice, helpful, and fun. Really made our Sunday a wonderful day. Thank u!!

Danielle W.  |  First Impressions 
Rating:
2.0

The staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn’t know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn’t know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn’t leave. There are many other storage facilities in town. I would choose any of them over this one.

Bryan H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Karen D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDIE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

alex s.  |  First Impressions 
Rating:
1.0

Although the staff was friendly, they didn’t have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  First Impressions 
Rating:
5.0

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I’m a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. Thank you!

TONI M.  |  Overall Experience 
Rating:
5.0

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  First Impressions 
Rating:
5.0

great service,

MIN S.  |  Overall Experience 
Rating:
4.0

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paige D.  |  Overall Experience 
Rating:
4.0

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serjik M.  |  Overall Experience 
Rating:
5.0

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian B.  |  First Impressions 
Rating:
5.0

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Overall Experience 
Rating:
5.0

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Overall Experience 
Rating:
3.0

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  First Impressions 
Rating:
5.0

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phaedra H.  |  Overall Experience 
Rating:
5.0

GM and his team always working hard to help customers.

Autotray ..  |  Overall Experience 
Rating:
5.0

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya T.  |  Overall Experience 
Rating:
2.0

Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.

Trevor B.  |  Overall Experience 
Rating:
5.0

Very helpful staff Clean facility Security appeared good

Cooper C.  |  Overall Experience 
Rating:
5.0

None

Valerie T.  |  Overall Experience 
Rating:
4.0

Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.

Ezekiel M.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.

Ezekiel M.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Cooper C.  |  First Impressions 
Rating:
5.0

Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!

WENDY R.  |  Overall Experience 
Rating:
4.0

Staff was informative and helpful.

Juan U.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to others

matthew j.  |  Overall Experience 
Rating:
3.0

Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?

Richard L.  |  First Impressions 
Rating:
5.0

You folks were really helpful.

Chris h.  |  Overall Experience 
Rating:
3.0

Facility was clean, access was easy.

Ashley D.  |  Overall Experience 
Rating:
2.0

The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.

Ira A.  |  Overall Experience 
Rating:
5.0

The lot is small so it was a little awkward to negotiate.

William T.  |  Overall Experience 
Rating:
4.0

The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.

Damien M.  |  Overall Experience 
Rating:
5.0

Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.

Larry J.  |  Overall Experience 
Rating:
5.0

Very good experience overall.

Jessica R.  |  Overall Experience 
Rating:
5.0

N/a

Timothy W.  |  Overall Experience 
Rating:
2.0

I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.

Victoria W.  |  Overall Experience 
Rating:
5.0

Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.

Annabel S.  |  Overall Experience 
Rating:
1.0

Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.

Jonathan Q.  |  Overall Experience 
Rating:
4.0

Ok

john e.  |  Reservation 
Rating:
3.0

I really don’t have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonable

Agnes A.  |  Overall Experience 
Rating:
5.0

Need an elevator

Todd L.  |  Overall Experience 
Rating:
4.0

We moved out on June 30, but they charged us for an extra month (July) because we were on autopay, and they refused to prorate our rent for July. We were not happy with this decision!

MARY R.  |  Overall Experience 
Rating:
5.0

very helpful in storage and trailer renting advice.

Nels J.  |  Overall Experience 
Rating:
2.0

Service is great but the storage unit itself was very dingy and gross. There was a dead rat in the entrance when I opened the door to my storage.

Teresa M.  |  Overall Experience 
Rating:
5.0

Jim was outstanding in his dedication to providing excellent service. I had to delay the unload several times and had many questions about the process, and Jom was consistently helpful.

Maryann H.  |  Overall Experience 
No reviews have been submitted for this location.

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