Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

6,663 reviews

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KALI AROCHE  |  Overall Experience 
Rating:
1.0

This experience was completely different from every other location around the area I have rented from. We rent trucks for catering events so it is a common occurance. This location wanted the card I used to secure the rental in person. Never been asked this before as I commonly rent the trucks and have staff go pick them up. They didnt want to give the truck to my employee even though I had registered him as a driver. The truck had garbage in it. The truck had less than 3/8th of a tank of gas but we were told that we needed to refill to a half tank which was ridiculous. Also the front, passenger side, tire was 30lbs lower than the other 4 so not exactly safe. I have a picture showing the gas level and tire pressure that my employee sent me right after he picked the truck up if you would like to see the proof. Just overall a bad experience, and I will not be renting from this location anymore.

Oscar Ludwig 
Rating:
5.0

Laron was extremely helpful despite my arriving shortly before the office closed. He went out of his way to make sure I was taken care of on short notice, and told me if things didn’t work out with my storage unit size to come back in and he’d help me figure out next steps. Really appreciate his kindness and will for sure be recommending this location.

Thomas Ganley 
Rating:
5.0

Excellent job by Gabe, great communication and very helpful

Alan Feingold 
Rating:
5.0

Customer did not leave a comment.

Miriam Ejide 
Rating:
5.0

Just wanted to say that Don was as easy to work with as the last time I was here. Great service

Clint Imboden 
Rating:
5.0

Customer did not leave a comment.

JASON CLEVELAND 
Rating:
5.0

After hours return was super helpful

David Rice 
Rating:
5.0

Customer did not leave a comment.

William Mendoza 
Rating:
4.0

The U-Haul staff were all friendly and helpful every time I needed to communicate with them. The only negative point I have is that my locker was broken into sometime between 24 Feb and 16 March by someone who cut the U-HAUL lock that was securing the door. I lost a queen mattress and many personal items that I was storing for friends who shared an apartment with me. I did turn in to the manager evidence that was dumped into my locker that may identify the person(s) that stole the items. Fortunately, I did take out insurance when I rented the locker.

Paul Johnson  |  Overall Experience 
Rating:
5.0

I reserves a furniture dolly but was informed upon arrive none were available. Ron was my check in attendant and was efficient and friendly.

Britt Allgood 
Rating:
4.0

Customer did not leave a comment.

Rebecca Lasky 
Rating:
5.0

The staff is exceptionally professional, welcoming, and knowledgeable

Margena Wade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eliana silva 
Rating:
4.0

Need more employee to check in the trucks

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

Antonio Jordan 
Rating:
5.0

Customer did not leave a comment.

Frederick Barcelo  |  Overall Experience 
Rating:
5.0

Roy was a big help and the lady he had with her I forgot her name think Cynthia he know thought very nice a great costumer service

JOHNNIE GREEN 
Rating:
5.0

Add more staff. Laron is an incredibly hard worker and although he managed everything seamlessly he could use a hand. Promote him please. Such a helpful guy

khadijah Khokhar 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH JONES 
Rating:
3.0

Selected "average" as there is no option for "not applicable" available. It was dropped off after hours

ENRIQUE WONG 
Rating:
5.0

The staff were helpful and welcoming. Shout out to Ron in Oakland, he’s the man. Made my return super easy and fast and helped me out with directions to get to my new place.

Zane Wilson 
Rating:
5.0

Great customer service all around. Thanks!

Zhenya Bograd 
Rating:
2.0

check in process was very slow and unorganized. no direction on how to check fuel. fuel was over reported and filled back up to MORE than the level I left with and still got charged more. bad experience over all.

CURT COLLINSWORTH 
Rating:
1.0

I reserved online and was greeted by Errin at the counter. She brought a truck forth that she stated had bad tire pressure so she took it back to be restocked. I would ask why she didn't notice before bringing it to the front? So she calls to the back for another truck and Ron brought forth another truck. This truck had no license plate and when I asked why it had no plate Ron told me the plate had been stolen off of the truck. I informed him I was using the truck for a church event and that was unacceptable. He stated that he could tape it on and I refused. I asked if I could have another truck and he instantly became hostile in nature. Telling me that its none of my business and to just take the truck. I went inside and addressed Errin. She was rude and raised her voice. She stated that it was not their responsibility to check the plates on the truck before bringing them forth and that its the responsibility of the attendant who receives the truck upon return. I challenged her and stated that's incorrect and it should be examined before releasing the truck to the renter. I grabbed the business card of Calvin Fritz and dialed him. I explained the situation to him and he apologized. While I was on the phone with him, Erinn and Ron were still being rude and disrespectful. It was not the experience I cared to have and I honestly dont care to ever rent from there again but I hate taking business away from our black businesses as a result of bad service. That's why Oakland doesn't have a WalMart or any type of sports teams now. We must be excellent in all of our pursuits and Erinn and Ron were not.

Stephisha Ycoy-Walton 
Rating:
3.0

Customer did not leave a comment.

Jack Andreason 
Rating:
5.0

Customer did not leave a comment.

HOPE GIST 
Rating:
3.0

Customer did not leave a comment.

Narin Saraburin 
Rating:
5.0

Customer did not leave a comment.

Diane Dunwoodie 
Rating:
5.0

The people who work there really make the difference. I was greeted immediately when I entered the store. The woman who rented the van was fantastic. When I got outside, another gentleman asked if I needed any help. Then when I returned the vehicle, I was greeted like a long lost friend. Its the employees who make this location so great.

Carole Winkler 
Rating:
5.0

Customer did not leave a comment.

Steve Adams 
Rating:
5.0

Customer did not leave a comment.

Clint Imboden 
Rating:
5.0

Great customer service and no hassle all staff was very helpful.

Tameca Booker 
Rating:
5.0

The gentleman that helped me when I arrived was very helpful and welcoming.

olabayo Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

daniel griffin 
Rating:
5.0

Customer did not leave a comment.

Faye Faulk 
Rating:
5.0

Prompt and efficiency

kevin rivas 
Rating:
5.0

No miles change

George Palmer 
Rating:
5.0

Ron was the best!

Lindsay Van Luvanee  |  First Impressions 
Rating:
5.0

Largan (sorry I may have mangled his name, young black man) was amazing in his service. I've not had great service there 10 years ago (I'm a storage customer have been for decades). But this young man was great. As was Jewmarcus who helped me in returning my truck. Very happy with the current workers there. Also the manager, I think I dealt with when I reserved this and he was also great.

kris wood 
Rating:
4.0

Customer did not leave a comment.

Leonora Sepulveda  |  First Impressions 
Rating:
4.0

There was a bit of a wait, despite making an online reservation. But once I was being helped, service was great and then experience highly satisfactory.

Michael McCune 
Rating:
5.0

Great staff

Sharon Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Woodard 
Rating:
4.0

Customer did not leave a comment.

MORRIS CLARK 
Rating:
5.0

Customer did not leave a comment.

Chelsea Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Jamal Watkins 
Rating:
5.0

Customer did not leave a comment.

DELVON DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ABBOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nafesah wadud  |  First Impressions 
Rating:
5.0

Wait times are becoming much less, It is a pleasure now, I used to dread renting from u haul because it took so long to rent anything, after all who is renting, what to rent, and a payment, boom all done. Much better now. But there is always room for improvement.

Jon Simonson 
Rating:
1.0

The truck we rented was extremely raggedy and not maintained at all

MAYA NICHOLAS 
Rating:
5.0

Customer did not leave a comment.

ANDREA THOMPSON  |  First Impressions 
Rating:
5.0

Really appreciate visiting this Uhaul service location. Appreciate the prompt and efficient service. Glad to meet Laron, keep up the good work!

Jayson De Roxas 
Rating:
5.0

Customer did not leave a comment.

Whitney Weiss 
Rating:
5.0

Customer did not leave a comment.

Recco Payne 
Rating:
5.0

Very friendly and professional folks here.

Daniel Franco 
Rating:
5.0

Customer did not leave a comment.

Dashyanng Kachru 
Rating:
5.0

Everyone at this location was exceptionally nice and helpful.

Alea Woods 
Rating:
5.0

Calvin and Ron helped me out today. They were both friendly and attentive. I was in and out of the store in 5 minutes. Always a pleasure doing business with uhaul

Sylvester Sroka 
Rating:
4.0

Customer did not leave a comment.

Jhon Henry Mesa Guerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Kennedy 
Rating:
5.0

Customer did not leave a comment.

LESLIE WILLIAMS 
Rating:
4.0

I asked for and was charged for 10 furniture pads. I never got the pads. After returning the trailer in Salem I received a call saying I had not returned the pads. I then called back and was routed to the after hours number. I was told the charge for the pads would be reversed.

Roger Allen 
Rating:
4.0

Customer did not leave a comment.

Jhon Henry Mesa Guerra 
Rating:
5.0

really nice people, solve doubts and fast service

Gabriel Zamora-Arcia 
Rating:
5.0

Customer did not leave a comment.

Nicole Start 
Rating:
4.0

Access convenient was a no coz on 2/18/24 Sunday it says access 5am-10pm but when we arrived at 7pm the gate wasn’t opening when I did my check in and online and phone people couldn’t help to explain why or how. Staff at facility was excellent but chat and phone people need more training coz they don’t know the facility info and how to help in that sense. But everything else was fine.

ANNE MANAY  |  First Impressions 
Rating:
5.0

Nothing, everyone is so professional and very helpful along with very quick check in and out service

ruby brown 
Rating:
5.0

Customer did not leave a comment.

Tiffany Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roman Yakunin 
Rating:
5.0

Customer did not leave a comment.

Frederick Koenen 
Rating:
5.0

Staff is friendly and knowledgeable.

Sharon Brown 
Rating:
5.0

Customer did not leave a comment.

Sarah Butts 
Rating:
5.0

Customer did not leave a comment.

Tana Sanabria  |  Overall Experience 
Rating:
4.0

Staff was helpful

Terri Berry 
Rating:
5.0

The customer service by the reps on duty that day was first-rate, courteous, and efficient. From the initial renting of the vehicle to its return, everything proceeded smoothly. We were very pleased by the entire experience.

Rory Brown 
Rating:
5.0

I’ve rented many U-Hauls the last 20 years, and your team there was the most polite and helpful group of people I’ve ever encountered at a U-Haul. Thanks guys!

Pamela Schwartz 
Rating:
4.0

Ron customer service was excellent, will definitely rent from them again.

Theresa Gaudet Guess 
Rating:
5.0

The staff was friendly, helpful and professional

Yolanda Bullock 
Rating:
5.0

Helpful and kind staff, no problem taking care of business.

ANN MURTHIL 
Rating:
4.0

Customer did not leave a comment.

Amari Roberson 
Rating:
5.0

I have been coming to this location for years. I must say LeRonne provided excellent customer service. He was extremely helpful and has a great personality. I will definitely continue to refer people to this location. The staff are nice and professional.

Jacqueline Long 
Rating:
5.0

Customer did not leave a comment.

briyana robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Dixon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

raymundo delgado 
Rating:
5.0

Great staff. Awesome owner!

Loren Olson 
Rating:
5.0

Customer did not leave a comment.

Eric Khlaut 
Rating:
3.0

The store clerks were not very helpful, had problems taking pictures of drivers licences, we were told there is NO MILEAGE CHARGE since a one way rental. Moving blankets were filthy & even WET. I had to search another uhaul truck loaded w/ blankets & rear door open to weather. We received NO copy of contract that the Oakland Uhaul said we should have gotten. Then waiting for over 20 min for help sitting in truck as the sign states to do. Then told there is going to be mileage charge. Uhaul seems to not explain charges on purpose, or their employees are just that bad.

Nicole Pederson 
Rating:
5.0

Staff were very professional and courteous

Faye Davidson 
Rating:
5.0

Good service - efficient service no comments in improvement everything runs smoothly there

kevin rivas 
Rating:
3.0

My move out date was 1/26.

Maria Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalu Dennis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

peter omarzu 
Rating:
5.0

Customer did not leave a comment.

Hasani Grice 
Rating:
5.0

Customer did not leave a comment.

Gilbert Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lenzy  |  Online Move In 
Rating:
5.0

The facilities were good. I only wish that the interior of the the storage space had better lighting. The staff were friendly and helpful.

Sidney Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick walter 
Rating:
5.0

Customer did not leave a comment.

Feng Lin 
Rating:
3.0

I was provided with the incorrect trailer…when the correct one was on the lot.

Gwen Santos 
Rating:
5.0

Customer did not leave a comment.

Everardo Burboa 
Rating:
5.0

Customer did not leave a comment.

Brenda Duncan 
Rating:
5.0

Ron was great, he was fast and efficient. Ron was very friendly and had great customer service. Will come back again.

STEPHEN FELIX 
Rating:
5.0

Customer did not leave a comment.

Lucille Morgan 
Rating:
5.0

Ron was awesome. He made the equipment drop off super quick and convenient. Thanks for your help!

Andrew Jordan 
Rating:
5.0

A very trust U-Haul location, great equipment and staff.

Gene ILACQUA 
Rating:
5.0

Calvin And The Crew Always Gives Smiles And Greetings As You Walk In. Great Customer Service. Always Going The Extra Mile. THANKS Again 🫡💯

Tywain Willis 
Rating:
5.0

Customer did not leave a comment.

Robert Nehring 
Rating:
5.0

The staff that helped me was exceptionally sweet and helpful. I was stressed trying to make it to the pickup on time. I cut it pretty close and would not have been surprised if staff were less than stoked to fulfill the reservation so close to closing. However, once I was there he was l patient, genuinely friendly, and I felt way better leaving after a nice e conversation with him and his coworker. i don't remember his name but if the dynamic of that the PM crew is representative of the staff overall they have a good thing going! Certainly not the closest location to my apartment but definitely my favorite. Thank you!

NINA MILAM 
Rating:
5.0

Customer did not leave a comment.

GEORGE VAIOLETI 
Rating:
5.0

The online process was confusing and difficult. It assigned me a unit that was so far from any door and I am disabled. Thankfully when I spoke to Laron in the office he was patient and understanding. He was able to transfer me to a more accessible unit quickly and overall was just so helpful! He then arranged for another staff member to walk me to my unit so I would know exactly how to get there. His actions and help definitely made up for how difficult the online process was.

Nia Taylor  |  Online Move In 
Rating:
2.0

Security guard on duty sitting in suv waited until I parked and got out doing app then decided to say move truck somewhere else

carla coleman 
Rating:
5.0

The location where my U-Box ended up, Panorama City, has excellent staff! They were extremely helpful and friendly, and the customer service by the young lady in the office was above and beyond.

JAMES MORRIS 
Rating:
4.0

Customer did not leave a comment.

Alyssa Medilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desirae Oliva Brooks 
Rating:
1.0

Vehicle I reserved a week in advance was not ready. Then they tell me they have to put fuel. I waited an hour for the truck and they didn’t even take it for fuel so I got the truck with low fuel light on in hopes I would make it to a gas station.

Jonathan Beck 
Rating:
5.0

First time I didn’t have any issues

Venita Mcclinton 
Rating:
3.0

Customer did not leave a comment.

Alyssa Medilla 
Rating:
5.0

They were so helpful and the customer service was great

Andrew Hernandez 
Rating:
5.0

Customer did not leave a comment.

Jessica oRourke 
Rating:
5.0

Customer did not leave a comment.

Orlindale Carraway 
Rating:
5.0

Ron was super helpful - thank you!

Jaron Browne 
Rating:
1.0

The neighborhood is not appealing. Looks very unsafe and was located far from where I desired to drop off.

Guillermo Yuriar 
Rating:
5.0

Customer did not leave a comment.

Richard Peterson 
Rating:
5.0

Ron was great!

Colin Miller  |  Online Move In 
Rating:
5.0

I have no suggestions for improvement; the facility was well-staffed and clean. I had reserved my van online, the entire process to get the van, review and sign the paperwork took less than 20 minutes.

Anthony Grubbs 
Rating:
5.0

Yes yes yes yesssss this is a very good place to store belongings. The alarm went off why ? I don't know, when I opened my storage unit and someone came out immediately to investigate. I told him it was me. I don't know why it keeps going off but very helpful and friendly all the time. Sometimes long wait in line but always cordial and helpful.

ELIZABETH LEWIS  |  Overall Experience 
Rating:
1.0

My unit got broken into and items were stolen. Just because I don’t have insurance doesn’t mean I don’t want to know if they found out who did it. The manager assured me she would give me a call once they reviewed the footage. Nothing, which led me to why I moved out. Also during move out there was water damage to my stuff I had to throw away photo albums and clothes due to its damage. We informed the office and they said if I think there was a flood a while back. Never once apologized for not calling once again when there was an issue. Terrible service and facility, been a customer for over 10years and this is how we were treated. So happy to move out!

MARISSA ANGULO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENICE MORTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Persad  |  Overall Experience 
Rating:
5.0

All staff were courteous and helpful. I mos def will recommend

Muslimah Mohammeddioum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENICE MORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Mccully  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malik amarna  |  First Impressions 
Rating:
2.0

The copy on the website said there would be a lock in the storage unit, waiting for me. There wasn’t. I had to go back to the office to get one. But most unbelievably, which ruined my moving plans for the day (and the next day), the facility closed at 7pm even though the website said there would be storage access until 10pm. I arrived ten minutes before 7pm only to be told I couldn’t load anything into the unit.

Matthew Smith  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Denise V PAUL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Ravet  |  Overall Experience 
Rating:
5.0

Everything was good, clean and quite all my needs was met

nicole anderson  |  First Impressions 
Rating:
4.0

Hospital Clean.

DONALD CONLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BYRON GRANBERRY  |  First Impressions 
Rating:
1.0

Worst nosing experience of my life truly.

Tomas Mathieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhon Henry Mesa Guerra  |  First Impressions 
Rating:
1.0

Auction my stuff

Zaviar Fountain  |  Overall Experience 
Rating:
1.0

Storage unit is too small and I feel very mislead. Will not recommend it to anyone.

Ropesha Turner  |  First Impressions 
Rating:
5.0

Love the worker's very friendly 🫶🏾🤎🖤✊🏾

regina davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camellia Davis  |  Overall Experience 
Rating:
5.0

This was the cleanest and nicest facility and staff and Management with Shavana, Mgr. Impressed with the service, orderly store and grounds. And helpfulness, even the vehicle service technicians would say "hello" and or ask if we needed help every time we can near the front door. Great group! Thank you!

Amos White  |  Overall Experience 
Rating:
5.0

Calvin Fritz and a pretty lady, I can’t remember her name right now, they were very helpful and went above and beyond to provide excellent service… thank you

Charles Hester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommie Akins-Wheeler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louie Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL MCDONALD  |  First Impressions 
Rating:
5.0

Website was easy to navigate. I always receive great customer service from the onsite team!

Carla Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RAQUEL MAGANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN FERNANDEZ  |  Overall Experience 
Rating:
5.0

Staff was very helpful and kind.

Myisha Mcclennon  |  Overall Experience 
Rating:
5.0

I found both the staff and facility very professional. I would like to focus on the lady who originally helped me. Her name was Shivawn. She e the overall experience wonderful and went out of her way to see that t needs were met. Clone her! This was the best storage experience I’ve have had.

Clayburne Curry  |  Overall Experience 
Rating:
1.0

They made my move easy.

michele beard  |  First Impressions 
Rating:
2.0

The access hours I were shown on the website were 5am to 10pm Monday through Sunday. This was also on the paper I was given when I did my move in at the counter. No other times had been communicated to me I had rented and truck as well and was bringing my last load to the storage unit to finish out the move and was going to return the truck immediately after. We arrived at 8:15pm and the storage unit was already closed for the night with the shutter over the door. Because of this I had to scramble to find a place to store the full truck and extend my rental to finish the next day, as well as drive extra miles for the wasted trip. This resulted in me having to pay more for my truck rental than I would have otherwise

Madelyn Thomas  |  First Impressions 
Rating:
5.0

Yes, the staff were very helpful and friendly, making me feel like no one else was more important at that moment.

Paul Johnson  |  First Impressions 
Rating:
4.0

Nice customer service. Very customer service oriented. Kudos for that. That's a first in a long time here in Oakland. Took care and time to help me. Didn't have the free lock so substituted another one. Took me to my locker. Took time to show me how to get there. The manager was very friendly. Great lady for the position. She likes what she does. The place was clean. I felt safe. My what I thought was a small unit had plenty of space for what I needed.

Elizabeth Lewis  |  Online Move In 
Rating:
5.0

I had the manager, Calvin, assist me with both a truck and a storage unit. He was incredibly patient, professional and was able to make things smooth. Even when I came back to close out, he had a line and was able to take care of it quick and easy. He made it such an easy experience that if I need the service again, I’ll be sure to search him out. Very impressive.

stephanie mcintyre  |  Overall Experience 
Rating:
1.0

The hours are wrong. Usually 7am - 7pm. Not 5am - 10 pm as it says on the website. I didn't see these new hours posted anywhere. It was frustrating because I rented a truck and got here only to be told I had to come back the next day. Waste of time and money. Don't come here.

Dimitrios Camacho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DERIK SEYMOUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN SMITH WILSON  |  Overall Experience 
Rating:
5.0

She was very nice and friendly helped me with everything and was very kind to my son as well .

KIRA MCCULLEY  |  First Impressions 
Rating:
5.0

Shivawn was OUT-FRIGGIN-STANDING!!! She is a real people person who can put out a FIRE and disappear the SMOKE!!! If you know what I mean!!! She is the epitome of customer service.

Marcus Leggett  |  First Impressions 
Rating:
1.0

The best deal/ first month free

darin holzen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN SMITH WILSON  |  First Impressions 
Rating:
1.0

On the U-Haul website, app, and maps said this location was open until ten, when it actually closes at 7pm. Every time I called no one ever called me back. Any time I tried talking to staff it took over a half an hour in line. The bathrooms had missing faucets and messy.

Olivia Patton  |  Overall Experience 
Rating:
1.0

This storage unit was given to me for one night, in mid-July, to store my belongings because the Ubox people failed to fulfill their contract for the umpteenth time and I was left stranded without access to my box once again. I told Uhaul Oakland I was done with the storage unit the next day. I went online to “move out” of the storage unit. Since then I have received numerous emails from Uhaul Oakland telling me my rent is due. Uhaul Oakland has been by far the most disorganized and disappointing organization I have ever worked with. To add to the whole experience, many of the workers think that customer service means gaslighting and combativeness. I decline to “resolve any disputes” any longer; in my experience with them, nothing ever gets resolved.

Windy Jones  |  Overall Experience 
Rating:
5.0

Everyone was very helpful from the beginning to the end

karen victor  |  First Impressions 
Rating:
4.0

Storage is well lit and secured but hav and the 15ft truck does not fit, you have to walk really far to get to the unit no other entrance for it, the reason why i cancelled my unit, some of the stuff are friendly i forgot to ask they guys name but other staff in tje front desk does not have a pleasing personality.

jonathan joves  |  Overall Experience 
Rating:
5.0

The manager who was helping me check-in for my move-in on Thursday 8/24 at around 6:30 was very sweet and helpful!!! Because of her I’ll definitely keep coming to this location and recommending it to my friends!

Martha De Anda Enriquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ajmal Khan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JON SCHLOER  |  Overall Experience 
Rating:
5.0

The experience was excellent and easy access

JAMILAH DE ROUX   |  First Impressions 
Rating:
5.0

Staff members are very helpful, but not friendly.

JAIME LOPEZ-MIRAMONTES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Lucas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heather McNeilly  |  Overall Experience 
Rating:
1.0

I was lord to about how much it w as to rent a uhaul and I didn’t get the proper money back

Eboni Hines  |  Overall Experience 
Rating:
2.0

This is the review I left on Yelp and Google reviews if anyone cares I would warn anyone before choosing this U-Haul location (or any U-Haul). The service is horrible. They have a young man working there who doesn’t care about helping people. He was supposed to walk and show me my unit - we couldn’t find it and then he ends up walking away and scrolling on his phone. Seriously ??? I finally found a unit, moved in. And, when it was time to move out, I did so. I confirmed my move out in person, got a receipt and returned my key. But I was charged for an additional month!! I noticed they hadn’t “moved” me out in their records. I called the main U-Haul line and this Oakland line. I called 5 times!!! The service was horrendous - people hung up on me, people said they’d call me back, people said they couldn’t help. Like what?! Then I had to DRIVE all the way back to this Oakland location (mind you, I’ve moved out of the area) just to get my refund and be “moved” out in their records. And with no apology. Beware.

Shanelle Clare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danae Martinez  |  First Impressions 
Rating:
5.0

Will highly recommend

Jesus Moran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ajmal Khan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC MCDOWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorna Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULINE FONTAINE  |  First Impressions 
Rating:
5.0

Excellent service!!!

Joyce Stanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Choi  |  Overall Experience 
Rating:
4.0

System down. It took 5 units before they found an empty one. Given there was only one entrance, that was 40 minutes of walking I had to pay my labor extra for because the software could not identify empty units.

Shannon Swantek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Rodriguez  |  First Impressions 
Rating:
5.0

The young lady who helped me on the phone with this whole process (I think she said her name is Sherri Vaughan?) is among the best customer service people I’ve ever encountered, she is intelligent, friendly and conscientious. A true joy to interact with!

Narayan Shankar  |  First Impressions 
Rating:
5.0

You’re stuff was great and I will let anyone know

MICHAEL JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields  |  Overall Experience 
Rating:
5.0

Very friendly people and Manager

Tejiro Onovakpuri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Treeana Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Odedeyi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amos White  |  First Impressions 
Rating:
5.0

Our experience was smooth and convenient mostly due to Alex. She was very knowledgeable of all the options that were available for our specific situation. She seemed to be the "Go-to" person for everyone at that location. Our truck was great and the storage unit was clean and secure. Our move went without a hitch!

Katherine Kules  |  First Impressions 
Rating:
5.0

Good services very friendly staff

LECESTER KING  |  Overall Experience 
Rating:
5.0

Errin and the crew are A 1.

DONALD CONLEY  |  First Impressions 
Rating:
1.0

The forklift operator leaves whenever he wants without notifying the office or customers who attempt to access their Uboxes. The office then shrugs their shoulders as if nothing can be done. This has been a pattern ever since I began using the Oakland center and will never go back there again.

Windy Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tenkameron crider  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

liana katzsavell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Fields  |  First Impressions 
Rating:
5.0

The staff is helpful and generous.

Brandon Davidson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paulette Pineda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields  |  Overall Experience 
Rating:
5.0

The Managers were both accommodating

Reginald Finley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Rae Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN FERNANDEZ  |  First Impressions 
Rating:
2.0

The store manager was very nice, but the facility was understaffed and she was juggling way too much. The first person who helped me was cold and rude. The unit size I reserved was not available despite being reserved within the green range of dates where it’s supposed to be guaranteed. The bathroom near the unit was completely flooded. The unit is difficult to load as there’s no direct access, and the sliding access door closes too quickly to pick up items again after sliding the key card. Two of the garage doors for cars to load were not functional, adding even more distance to carry items to the unit. I waited about an hour just to get a key to a unit to move in.

Mackenzie Norton  |  First Impressions 
Rating:
1.0

We stood at the front desk for two hours after already reserving a unit online. Apparently somebody took our unit and we had to ad a yea time on a different location where we rented the U-Haul because they were taking so long. We saw many people come and go while we just stood there. We told them our information about six times. And after we finally got a unit it was a five min walk plus an elevator. We told them we had a lot of really heavy stuff and needed to be close. So we had to wait again and we got one close this time but after we paid n got the key, our ten by ten unit was actually very very small and not a ten by ten unit at all. So we weren’t even able to put all of our stuff in there. It was absolutely horrible. Especially for our first experience there. 1/10.

Savanah Songer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Hoffman  |  Overall Experience 
Rating:
5.0

The whole process went very smooth!

JORGE PENA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DeShay Jones  |  Overall Experience 
Rating:
5.0

I appreciate all the great customer service everyone from when I left Arizona to California made everything possible for my new Journey I think everyone at U-Haul

april Vigney  |  First Impressions 
Rating:
5.0

Hours listed on the email were inaccurate it said 5am-10pm on my email for 8000 San Leandro st. Then I come and they say 7am-7pm I brought a 10’ truck and the email for the unit I’m renting didn’t notify me that the clearance to the tunnel was 7’ Manager and workers were very helpful to clarify. But online/emails for 8000 San Leandro st. do not have accurate information.

Janine San Juan  |  Online Move In 
Rating:
3.0

Access hours should go later, website and online needs to reflect location hours

Amanda Del Rosario  |  First Impressions 
Rating:
4.0

Staff was friendly and accommodating! I have and will continue to refer others

Betty Powell  |  First Impressions 
Rating:
5.0

Manager Calvin Fritz and staff were very kind, efficient and professional.

Herman Harper II  |  First Impressions 
Rating:
1.0

The app, website, and two Uhaul employees told me the storage unit was accessible after office hours from 5 am to 10 pm every day. I drove all the way from Los Angeles to Oakland to find out that the storage unit was inaccessible and had to park my Uhaul overnight, stressed that it would be broken into. I decided to go with Public Storage since they have accurate storage hours.

Alyssa Pickens  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Matthew Banks  |  Overall Experience 
Rating:
5.0

All the staff was very helpful and friendly. Calvin especially.

JAMES DI PASQUALE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

araceli smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alondra Prado  |  First Impressions 
Rating:
5.0

Very helpful always felt safe

ANGELA FLORESCORTES  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

tamia tucker  |  First Impressions 
Rating:
5.0

Ashley was great

Tony Robinson  |  Online Move In 
Rating:
5.0

All employees are professional and were very helpful. Thank you.

Tiffani Baty  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOYCE HAWKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Paulo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patricia sotelo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLEMICA FLOYD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Lieber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

akira sexton  |  First Impressions 
Rating:
3.0

I moved out of my storage months ago and the manager put a lock on my storage before I could remove the rest of the things that were in there out I went to the office 2 × 2 explain what was going on and the manager was never there I've also waited one day for an hour I told them That I was locked out and it seemed like no one cared

John Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daoud tayloor stevenson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chasity Kay Decardo   |  Overall Experience 
Rating:
5.0

Very very good customer service

Larry Gantt  |  First Impressions 
Rating:
4.0

Very clean and well maintained facility.

John FitzGibbon  |  Overall Experience 
Rating:
1.0

The gentleman that did our rental registration was great he was professional and very helpful. It wasn't until we had to deal with the associate name Ashley when we returned our equipment that we encountered poor service. Ashley was very unprofessional, rude, careless attitude, and a very bad representation of that establishment. I can only suggest some customer service training for Ashley and if she truly is a manager at that facility, then her negative behavior is a reflection of how she operates and represents the company. I strongly recommend a promotion to the gentleman who completed our rental registration his service to us was excellent.

George Beavers  |  Overall Experience 
Rating:
1.0

Property manager is running a long standing bait and switch scam. Rental contract states that storage access is 5am to 10pm. Office hours are 7am to 7pm. In reality the storage facility is only open during office hours. I asked several employees, and was told by all that the storage facility has never been open from 5am to 10pm, that it has always been 7am to 7pm, but the manager requires that they lie to customers until after they have rented a storage unit. There are also customer reviews on website going back over a year with same complaint. When I called customer support, they contacted the manager and he lied to them, saying that access hours had recently changed. I rented the unit only one day before. When I got into the unit the next day, I saw that the type of door that is on the storage facility can't be operated remotely by keypad, and can only be operated manually by employees during office hours, so there has never been a time that this facility could be accessed by renters from 5am to 10pm.

Joshua Trevino  |  Online Move In 
Rating:
5.0

Only drawback is with my move, I needed storage and went to the closet storage and was charged for something that I couldn’t understand. Something about a shorter distance. I actually drove further so, don’t understand

Barry Templin  |  First Impressions 
Rating:
1.0

The gentleman that did our rental registration and storage purchase was EXCELLENT, very professional and HELPFUL when we picked up rental equipment. When we returned to storage we dealt with a store manager named Ashley she was very unprofessional, unpleasant, rude, and need to be trained in customer service.

George Beavers  |  First Impressions 
Rating:
4.0

Very clean facility and helpful staff. One complaint is an employee gave me incorrect information that cost us a lot of time and money; he said that the biggest truck we could rent to pull up to the loading dock was a 15’ foot truck, so we rented that truck and had to make 2 trips. Turns out we could’ve done it with a 26’ foot truck. Since we were paying professional movers to load and unload, this turned out to be a really expensive mistake.

Shannon Soper  |  First Impressions 
Rating:
3.0

Staff would NEVER let me speak to kalvin the manager it was ALWAYS “ he just stepped out “

Diola Lucero  |  Overall Experience 
Rating:
5.0

I believed I worked with an agent named Kenzie and he went above and beyond in getting me into a unit very close and convenient for my last minute needs. Outstanding service from this gentleman.

Kelly Fields  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Orlando Green  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Orlando Green  |  Overall Experience 
Rating:
1.0

The staff were not friendly and unprofessional. They had private conversations around me, using profanity and making sexual jokes wit each other. Worked with no urgency and answered my questions with an attitude.

Nikki Lacy  |  Overall Experience 
Rating:
5.0

Calvin and the other employees at U-Haul Moving & Storage Of Oakland Coliseum were extremely helpful, knowledgeable, and kind. They made my experience very easy and I can’t thank them enough for their professionalism.

Phillip Scheir  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zaviar Fountain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tish hedgeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Clark  |  Overall Experience 
Rating:
5.0

Staff was great. Move out easy. Staff did an excellent job, very helpful.

GAIL HARBIN  |  Overall Experience 
Rating:
5.0

I have no complaints, the employees , the building was excellent. U- haul all the way !

Shannon Anderson  |  Overall Experience 
Rating:
4.0

Only issue I have is when I vacated the storage I was told by one clerk that my monthly payment would be pro-rated and I'd receive a refund for 1/2 a month. After I moved and went to the front desk to receive credit, I was told that they don't pro-rate and that I had no refund coming.

Tanya Dennis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

riana wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Cole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VANESSA WILLIAMSBROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AHMYNA XRUSSELL  |  First Impressions 
Rating:
5.0

Both Managers, Mr. Fritz and Ashely (Assistant) exhibited great care, empathy, and professionalism toward me. They helped me resolve a critical issue gracefully and expeditiously. The Oakland, California (Sunshine Biscuits) location is the BEST. Thank You!

KIM HYDE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Dunn  |  Overall Experience 
Rating:
5.0

The manager very helpful

cassandra duhon  |  First Impressions 
Rating:
2.0

My Uhaul needed to get jumped twice The battery died and was Corroded I bought to many boxes and tried returning them and the manager was unwilling to take them back The employee and manager were eating McDonald’s food while assisting me. The odometer didn’t move in the Uhaul and they gave it to me without gas Very deceptive!

tish hedgeman  |  First Impressions 
Rating:
5.0

My customer representative was Knowledgeable, professional, friendly, orderly, welcoming. courteous, services oriented, customer service oriented, timely, and strength-based with staff.

KaSelah Crockett  |  First Impressions 
Rating:
3.0

The staff there is great but the access hours didn’t match the hours online

JERRY NALLS  |  First Impressions 
Rating:
4.0

Access hours could be better. Great service tho 👍🏽

juan roman   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley Turner  |  First Impressions 
Rating:
4.0

Staff was friendly but need to explain the sizes more accurately. Storage container was too small, too far in building but I did get an upgrade to the larger container of course paying more money. Overall experience was positive.

Sharon Wolfe  |  First Impressions 
Rating:
4.0

Finding the storage was confusing even with a facility map, I had to ask an associate for help.

Ariana Holley  |  Online Move In 
Rating:
5.0

My brother has been apart of the company for over 10 years there is no other place I rent trucks from then uhaul Oakland This was my first time renting a unit though and received very good customer service from the assistant managers and the staff member James who showed me several units he was very helpful I give both uhaul at 5330 international blv and 8000 San Leandro st both 5 stars ⭐️

riceta mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna drake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tahiyah sami  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tahiyah sami  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TAHIYAH SAMI  |  First Impressions 
Rating:
5.0

Your employee at the counter was extremely helpful and friendly.

araceli smith  |  First Impressions 
Rating:
3.0

Staff could be a bit friendlier

Denise V PAUL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Cantu  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSE SPENCER  |  Overall Experience 
Rating:
5.0

The best customer service support was outstanding and welcoming

victor thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micah Herman  |  Overall Experience 
Rating:
5.0

The staff here are wonderful, everyone was super understanding and helpful during a challenging move-in. I would highly recommend them!

Thia Denae  |  First Impressions 
Rating:
3.0

My experience here was fine but my only complaint is when they moved our unit twice without and any notice or warning. I only found out when I went to the unit only to find out it was moved. I felt an invasion of privacy. The only calls ever made to us was to tell me about a late fee. Ultimately this is the reason I moved out.

SHAVONNE CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Giovanniello  |  Overall Experience 
Rating:
3.0

I don’t appreciate our storage units being moved around and not being notified and then we have a smaller unit than what we actually paid for so we should be due some sort of refund. Some of our items have mold in them and we had to throw them out yesterday. This is like the second or third time that our unit has been moved and it’s unfair that we pay for the larger unit but then we could put into a smaller unit. Please look into this matter thank you your staff at the front desk the gentleman that help me yesterday they were two African-American guys were very pleasant but unfortunately you could tell didn’t quite know where the stuff was so it took a few minutes to locate the unit but overall they were very pleasant and very helpful . Please be advised that we have been with you guys for years and our storage unit has been moved numerous times and we weren’t notified the time. Did you guys move us we would find out when we randomly came to check on our storage u it.

SHAVONNE CHAVEZ  |  First Impressions 
Rating:
2.0

Im mad cuz I was paying on the storage my last time paid and I looked in the storage and I didn't have none of my stuff in there and I lost everything I am very sad about that can I get half of my money back

Talitha Martin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

malik johnson  |  Overall Experience 
Rating:
5.0

staff was friendly, knowledgeable and helpful, even though this is a really busy location.

Shilpa Joshi  |  Overall Experience 
Rating:
5.0

Yes I would recommend that U-Haul facility to anyone needing a storage unit I appreciate everything that was available for us if needed I would do it again thank you.

Stephanie Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george capers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose M Garcia  |  Overall Experience 
Rating:
5.0

everything was excellent untill flooding caused many issues

Fernando Casas  |  Overall Experience 
Rating:
2.0

There is a window in the storage unit. First, know that there is a window as the experts I would expect you to blackout and waterproof that window. You did neither. My couch and chairs has exposure and water damage because of your neglect. I have filed a claim but this is your neglect and should never happened.

robert forbes  |  Overall Experience 
Rating:
3.0

The U-Haul was alright 4 what I was in need of!!! ThankU

anthony deloney  |  Overall Experience 
Rating:
5.0

Customer services is excellent

tommie akinswheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nandi Hunter  |  First Impressions 
Rating:
5.0

The only complaint is the guys that help un load the truck was really helpful but did not disclose there ridiculous fee for helping I think this was a tricky move on the trying to charge almost $400 to unload our truck. Kenzie the person that help us was great very professional and explain great detail. he is the best

Michelle Calhoun  |  First Impressions 
Rating:
5.0

Excellent customer service!! Obay and Laron were extremely friendly and professional. I will always be going there for my future trailer/Van needs and I will always recommended this location to anyone in need.

Sarah Bondick  |  First Impressions 
Rating:
3.0

Good services

Samantha Giovanniello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence McGill  |  Overall Experience 
Rating:
5.0

Outstanding Staff with great Customer Service when dealing with clients. Calvin provided exceptional skills and leadership while providing outstanding attention to details while serving customers. Great overall team job!

STEVEN LOTT  |  First Impressions 
Rating:
2.0

I have a concern as when I checked in, I was requested to pay the first month of storage, even though when I had booked my reservation online for the truck rental 1-way, it was stated that the first month of storage would be offered. The guy at the counter did not want to know anything about it and said that they were not honoring this offer in this facility. I would like to have some explanation, since my ci formation email states that the first payment would be required on Dec. 30th.

Mathieu Cabart  |  First Impressions 
Rating:
5.0

Fue una buena experiencia tuve mis pertenencias por 10 meses aquí y todo súper bien hoy fui por mis cosas y un trabajador me alludo a subir las cosas ami troca sin ningún precio 🤗

Paola Flores  |  Overall Experience 
Rating:
5.0

The staff are awesome. Love Kenzie, Nate, and others.

Anjana Chandran  |  First Impressions 
Rating:
1.0

I don't know what happened to the staff before the ones that is there now. All I know is that this staff are unpleasant, rude and unprofessional. No one greets you when you're at the counter and there's no eye contact from any of them. I've used this location to store my belongings many times. The staff at that time where great. The only staff members that were professional and kind were the mother and daughter that kept the storage area clean. I will NEVER use the location again.

janice love  |  Overall Experience 
Rating:
4.0

My only "gripe" or misunderstanding was the placement of the additional lock on my storage unit??? I was not behind on any rental fees but when I needed to get access to my unit I had to wait for a staff member to remove uhaul's lock. On several occasions this was a major inconvenience. I was never provided an answer to my numerous questions regarding this procedure.

Robert Oliver  |  Overall Experience 
Rating:
5.0

Staff have been very helpful throughout the whole 5 years.

Laura SmithMckenna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valencia Ellis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeris Randolph  |  Overall Experience 
Rating:
5.0

Great DIY service facilitator, the best. Kind of scary with the width of the wheel wells in the six by eight trailer while driving through road construction areas where they use concrete standing balustrades as it feels so narrow and the trailer feels so wide. It is also important to drive slightly to the right of center in the lane so that the trailer wheels don’t go over the lane into the other lane. But I definately needed this particular sized trailer for the ammount of my remaining things. All good, all safe. Job well done, excellent service.

SOLVEIG ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marta Ledbetter  |  Overall Experience 
Rating:
5.0

All of the employees were helpful. I would recommend this place.

JASMINE THOMAS  |  Overall Experience 
Rating:
5.0

Great job thanks

Michael Gatson  |  Overall Experience 
Rating:
5.0

Great job by the staff! Thanks !

Michael Gatson  |  First Impressions 
Rating:
5.0

The staff were friendly, taking the time to assist me in obtaining the appropriate storage size. The U-Haul guidance for storage units was way off. I ordered the 6x8x8, based on website information. The staff assisted me in determining my household goods would fit in a 10x10 unit. I’m fact, there was little room left in the 10x10 unit.

Pamela Ramos  |  First Impressions 
Rating:
4.0

The individual units are simply too far from the entrance. There's also not enough light in the units. Otherwise, it's a clever re-use of an existing space.

Martin Stone  |  Overall Experience 
Rating:
5.0

super helpful staff

PETER WEST  |  Online Move In 
Rating:
5.0

The manager did a great job I don’t know his name but I do know that he was under a lot of stress because there was a murder that happened. I feel that he should’ve been able to get off work due to the circumstances for the rest of the day. I’ve had storages with you guys for over seven years. So far it’s been a good experience I’ll give props to the manager and the employees for having to deal with what happened that day thank you very much.

Rebecca Campuzano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FREDDIE SAUCER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deirdre Riley  |  Overall Experience 
Rating:
1.0

The only issue I have with this storage facility is i cannot get my refund for 28 days overpayment. I feel like I’ve been Robbed. There is no way that I shouldn’t be given a refund. My good faith for paying in advance without fail should not end with me losing. The employees were lovely but your business practice is horrible.

evoria hopkins  |  Overall Experience 
Rating:
5.0

Very friendly, helpful & courteous, professional, excellent customer service, would highly recommend.

charles monro  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Stirton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lolita Thomas  |  Overall Experience 
Rating:
5.0

I never had any problems and it was clean all the time I went in I will be back and I will let others know how nice it was

juanita gonzalez  |  Overall Experience 
Rating:
5.0

Everything was good at facility

LECESTER KING  |  First Impressions 
Rating:
4.0

Sometimes the doors wouldn't open, causing some delays

Peter Hale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE LAMAR WEBSTER  |  Overall Experience 
Rating:
3.0

I waited 20 minutes to get someone to open the gate so I could move my boat. This was right after letting the front desk know that’s where I was headed. No one would answer the call phone. Same when calling on the phone. I had to walk back to the front desk to get someone to open the the gate.

Robert K Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo A Hernandez  |  Overall Experience 
Rating:
5.0

beautiful and friendly

cassandra duhon  |  First Impressions 
Rating:
5.0

Everyone we came in contact with was very friendly and efficient especially your lead manager she manager she was extremely helpful and very willing to give us assistance when we needed it.

Theresa Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Millan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laron Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lecester king  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vu Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY ALANE THORNBURG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL LATHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ZABATINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malik johnson  |  First Impressions 
Rating:
5.0

I forget the managers name but she is the sweetest woman on earth and the entire staff could not be a more friendlier and helpful bunch. They helped me out in a time of need and made me feel good. Attention to detail, listened, we’re compassionate, I couldn’t ask for anything more. Thank you to everyone for all they did for me!

NICHOLAS ZABATINO  |  First Impressions 
Rating:
5.0

Nathan help me out. he was very nice and kind and knows his job very well he gave me all information i needed to get started with my storage purchase

Denisha Watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colby Voest  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy Steadman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

robin venning  |  First Impressions 
Rating:
4.0

The good people that helped me was so nice and he also told me that the first month was free that was great and they showed me to my storage which was awesome think you U=Haul you guys are good to go pro.Reginald Patillo. Thanks

Reginald Jerome Patillo   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOLVEIG ROBERTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nanuta Strong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christy piper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos foster  |  First Impressions 
Rating:
5.0

They were extremely nice and professional.@ 8000 San Leandro. I can't remember the last time I encountered a team of people who were so focused and professional. I hope my comments gets attention in your management and then relayed back to them. Sincerely Lester Thomas

Lester Thomas  |  First Impressions 
Rating:
5.0

The staff was absolutely outstanding! If I remember names correctly Kylene, Sean and Jesus were terrific. Ten stars.

STEPHEN POWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMEELAH WHITFIELD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DeJuana Presley  |  First Impressions 
Rating:
4.0

The Call center was rude this morning when I was just calling to let Them know that I was running late , so if they record the calls ? I was talking to a male rep between 10:55 am - 11:05

Tracy Taylor-Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RC Minor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TINA CUTRER  |  First Impressions 
Rating:
4.0

Jo Jo is EXCEPTIONAL….customer service oriented too! Clone a MILLION of her!!

BETTE JORDAN  |  First Impressions 
Rating:
5.0

Friendly, extra clean facility, helpful, professional, and staff goes above,beyond, and out the way to make sure you happy and satisfied.

CAROLYN RILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair Marano  |  Online Move In 
Rating:
2.0

Staff was friendly, but this place was a pain. Tons of issues including incorrect office hours, storage units being very far from where the U-Haul truck can park, mechanical issues with the gate, mechanical issues with the truck, reserved equipment not being available, and the staff accidentally putting a lock on our unit. None of these issues (besides the difficult physical distance between the unit and truck parking) would have been that big of deal, except this place is seriously understaffed to the point where every little question meant waiting in line for at least 20 minutes. Nothing against the workers, but this place is horribly managed. Would definitely not use again.

Logan Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEEBONY WILLIAMSHAMILTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Gonzalez  |  First Impressions 
Rating:
3.0

The staff was not able to attend to telephone calls because the facility is so busy. Several times I was placed indefinitely on hold; however they were friendly and helpful in person. The electronic entry card didn’t work and I always had to seek help.

Adrianne Akinsete  |  Overall Experience 
Rating:
5.0

After a terrible sequence of moving faux pas leading up to arriving here, I entered the building close to tears in exasperation. The kind staff saw my hardship and went above and beyond to help me feel cared for and meet my needs. Huge props to Kyreen, who hooked me up with a last minute storage unit and let me vent, to Nathan who got me settled and helped me unload, and Carlos for being so kind Thank you to the friendliest team ever

LEAH VANWINKLE  |  First Impressions 
Rating:
5.0

The people here are amazing and so helpful. I’ve never seen people go out of their way to ensure the experience was smooth and easy. It made me feel like I had nothing to worry about but the journey we had in front of us.

Violaine Psalm  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DeJuana Presley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kennesa Ramsey  |  First Impressions 
Rating:
4.0

My unit was very far and there was a huge support boulder in the middle taking up much of the space. I called for assistance using the uhaul assistance buttons located throughout the storage, however no one answered. This posed a safety concern to me. Also, online told me I have access until 10pm however the day of my love in I came at 7pm and was told I did not have access. The online process was very tiring. The next day I came back and spoke with the staff in the main office and they were very accommodating. They assisted me in getting a new unit. Gave me a lock. We’re very kind and assisted me in locating the unit. They apologized for the call buttons not working and stated they’d make a note. They were able to save my very negative first experiences.

pamela cox  |  Online Move In 
Rating:
5.0

Great and knowledgeable staff. Need Beverage Vending Machine in the Lobby Area

MICHAEL LATHAN  |  First Impressions 
Rating:
4.0

Discus lock that was supposed to be inside the unit was not inside the unit but the staff were extremely helpful and friendly and fixed the situation without hesitation. I didn’t get their names but they should get raises. Just give all your employees raises and you’ll have your bases covered.

Robert May  |  Online Move In 
Rating:
5.0

It was an amazing staff fast quick and easy to access their facilities

Mita e kuonga Vete  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Unneka Boyd  |  Overall Experience 
Rating:
4.0

My storage unit was damaged and I just didn't have the time to deal wit it. The manager tried to call me but we both were both busy over all U-Haul is great and I appreciate you

Askia Adams  |  Overall Experience 
Rating:
2.0

Some of my belongings were stolen out of my unit by an employee after I received a phone call about them accidentally cutting my lock off…. I live out of state so I wasn’t able to pick up my new key and when I came to get my things, some important items were missing.

Adrianna Montes  |  Overall Experience 
Rating:
1.0

To many problems with water pipes. Break ends my storage unit 2 times.

HAROLD JOHNSON  |  Overall Experience 
Rating:
5.0

I'm grateful for uhaul storage. It saved my life.

Linda Grant  |  Overall Experience 
Rating:
1.0

I have been taking care of this storage for a friend for the past 5 years. After the flood, the storage contents were "thrown" into storage boxes and sent to the Hayward facility. When I went to see the contents, they were so mixed up that I couldn't get to them. They tried to triple the price! I am "not" moving out. U-haul moved the contents to Hayward where it will remain until the original owner returns. I am satisfied with the personell that they have at that facility..they are very accommodating.

TOMMY LEE STEWART  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jefter Arthur  |  Overall Experience 
Rating:
3.0

Access hours are terrible. I know jails that have better visiting hours than the time you can access your units here.

Ebony Carson  |  First Impressions 
Rating:
5.0

La atención que nos brindó la persona en el escritorio fue demasiado buena, explicó detalles y muy buena manera para atender a las personas

Plinio Palacios   |  First Impressions 
Rating:
4.0

I was well pleased with the professional manner in which the staff at this location handed my moving experience

James Willis  |  First Impressions 
Rating:
5.0

Curtious, helpful, clean, and very respectful staff members

CAROLYN RILEY  |  First Impressions 
Rating:
5.0

Honest Concerned and Caring at this location.

AUDREY TICE  |  First Impressions 
Rating:
5.0

They are all the nice people, working hard , and helpful ,I like it all. The U-Haul’s worker name is Isaias, He is the first day I have met, he doing well, I like him. Please tell him keep going on the future.

Xi Kang Liu  |  Overall Experience 
Rating:
5.0

Thanks for your service.

Barbara Parrish-Fivecoat  |  Overall Experience 
Rating:
2.0

They keep billing you when you don’t have a storage space with them.

Deborah Gladney  |  Overall Experience 
Rating:
5.0

I got what I needed, safe, clean, well maintained storage

Richard Gray  |  Overall Experience 
Rating:
5.0

Muy buen servicio de todo el equipo en especial- over muy buen servicio gracias 🙂

Francisco Garciafajardo  |  First Impressions 
Rating:
5.0

Good service

Barbara Parrish-Fivecoat  |  First Impressions 
Rating:
1.0

My items was to your Hayward u-haul with my permission

Michael Boulware  |  Overall Experience 
Rating:
2.0

They broke more then half of my merchandise and only gave me a days rental. That wasn't enough for what was destroyed.

SONJA NELSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA CAMPBELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tamika king  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONIQUE CORREIA TAVARES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharron wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Collins  |  Overall Experience 
Rating:
5.0

Angel and older African America man was very helpful and knowledgeable of the storage units. Would definitely recommend. Thank you for making my move less hectic!!

KATHY KAI  |  First Impressions 
Rating:
5.0

They were a great company and very nice people I recommend them

mia montenegro  |  Overall Experience 
Rating:
5.0

Great People There/ Help Me Out With All My Needs/ The Staff Did Excellent And very helpful 👍😊Thanks I appreciate 🙏

JUAN HORCASITAS  |  First Impressions 
Rating:
5.0

Everyone I came into contact with was extremely helpful and even assisted with lifting as I was by myself and it was challenging for me.

M Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Stoltz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trevor hardee  |  Overall Experience 
Rating:
1.0

I stored here based on the access hours listed on website but when I arrived my unit wasn’t available although my is it was reserved well in advance and also access hours were incorrect. I ended up having to take a unit half the size I needed/wasn’t able to access my belongings as needed due to website being incorrect. I was told I would be contacted regarding this matter since I created a case with customer service but was never contacted. I advised the office and was told I had to store for at least six months to have later access hours. So honoring the access hours from the website was possible just didn’t want too.

ERICKA LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zuhal Bahaduri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Hester  |  Overall Experience 
Rating:
3.0

Called regarding pre-lien notice on a storage unit I no longer have. The person I spoke to did not know why I received the notice and said he needed to investigate, When I asked if he would call me back or if I should call back all he said was he needed to investigate the matter.

Lucille Donohoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nalesha Hill  |  Overall Experience 
Rating:
4.0

There was a young man there named Tyler he's helped me before he's a great personality very knowledgeable. I would recommend all my friends to go there on 8000 Street in San Leandro. And I will return there again.

walter fox  |  Overall Experience 
Rating:
1.0

This place sucks

Henry CarraBello  |  Overall Experience 
Rating:
4.0

I want my money back. The storage charged me .91 cents when the sign stated .87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.

BOSSY SAMPSON  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Marianella Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia coleman  |  Overall Experience 
Rating:
1.0

When I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn’t have help to clear my storage. I’m not sure how he got his position. But I will be filing a complaint.

Angela rodriguez  |  Overall Experience 
Rating:
5.0

They got flooded,manager was good and accommodating..

MICHAEL MILLER  |  First Impressions 
Rating:
1.0

When buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5.5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.

TONY ADRAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eugene fletcher  |  First Impressions 
Rating:
5.0

The Uhaul team was very helpful and knowledgeable about their work.

Manuel Corrales  |  Overall Experience 
Rating:
2.0

Every thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59.95 to $79.95 per month. That's 33%. When I contacted them, they were so "whatever" about it. A price increase is expected but 33% is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.

Vilasinee Bunnag  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius Monroe  |  Overall Experience 
Rating:
5.0

The staff were super-helpful and the facility is clean and safe.

Maureen Sullivan  |  Overall Experience 
Rating:
5.0

Appreciate everything about the storage

Delbra Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zia Potter  |  First Impressions 
Rating:
5.0

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia Potter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyna shaw  |  First Impressions 
Rating:
5.0

Five stars for the helpful, friendly staff!

Maureen Sullivan  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Yolanda Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILE SHAFFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamay jermany  |  Overall Experience 
Rating:
5.0

Excellent Management

GILDA HUDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN MURTHIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonette Mack  |  First Impressions 
Rating:
2.0

My stuff was stolen.

dajohn Stewart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ShaDawn Bivings  |  First Impressions 
Rating:
1.0

Kept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.

Pranav jayachand  |  Overall Experience 
Rating:
1.0

I was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.

jameia hughes  |  Overall Experience 
Rating:
5.0

Wonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place

Charles Garcia  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROSEMARY SEALS  |  Overall Experience 
Rating:
5.0

Leland was a joy and helped me

Linda Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markus Fokken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Ward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamahl Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMONICKE DUNLAP  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Davis  |  Overall Experience 
Rating:
5.0

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH DANIELS  |  First Impressions 
Rating:
1.0

Refunding for people who left their unit early but paid the full price for the month would be helpful.

Genelle Crouch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anastasiya Chygryn  |  Overall Experience 
Rating:
5.0

Very clean and secure.

Juan Magadan  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alexandra Rochman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ollie Chaple  |  First Impressions 
Rating:
4.0

Lock was not provided in the room and had to be picked up at the store.

Elizabeth Thorpe  |  Online Move In 
Rating:
5.0

No comments

Ikesha Timms  |  Overall Experience 
Rating:
5.0

All staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.

Camille Cauchois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Marie newton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Staples  |  Online Move In 
Rating:
3.0

It has to be hard to find good employees now a days so I try to be understanding

Wesley Sager  |  Overall Experience 
Rating:
5.0

Okay I loved the service 👌❤️

Nicole Brooks  |  First Impressions 
Rating:
4.0

Excellent, excellent, excellent. Only issue I had was the consistent raising prices...Started at $56 ended at $70. Otherwise, the staff was great and the facility was excellent.

BRYAN THOMPSON  |  Overall Experience 
Rating:
2.0

??????

Tatia Slay  |  Overall Experience 
Rating:
2.0

While I appreciate the 1 month free trial with my one-way truck rental, getting access to my storage was a bit of a hassle. There was only one customer representative at the front desk when I arrived and even though she was friendly and helpful once it was my turn, the person who helped show me to my unit afterward didn't explain to me the storage layout or building access outside of using my key card. I had to go back to the front desk to find out there was not a loading dock for my items and that the uhaul truck wasn't actually allowed into the storage unit. There was only one hand truck available for use and the driveway for moving items in and out of the storage unit was heavily trafficked with moving cars. The whole process was very stressful and makes me unsure about renting from the storage facility in the future, at least at this particular location.

Michelle Woo  |  First Impressions 
Rating:
1.0

I reserved a unit online, yet the staff took one hour to find me a unit once I got there. Then they gave me 30 minutes to load because they were closing soon. Terrible, stressful experience.

Ray de Mesa  |  First Impressions 
Rating:
5.0

The young lady helping me was very helpful and patient. Great customer service 👏 👌

Chandra Luckett-Lyons  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bradley besaw  |  Overall Experience 
Rating:
3.0

Originally the rates were good then 2 increases and when I got notified about a 3rd I moved out. I am a senior citizen on a fixed income and because the rates increase it doesn't mean my income will do the same.

Venus Piper  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Evelyn Jones  |  Overall Experience 
Rating:
1.0

Systems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.

Kimberly Hottell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREY DE LAMBERT  |  First Impressions 
Rating:
1.0

When water damage occurred items were stolen from our temporary unit. Management was no help and rude.

ANTHONY BALLESTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMONICKE DUNLAP  |  First Impressions 
Rating:
4.0

My only thing of importance is my safety. when an unpleasant unexpected situation come up that is not taken seriously. I've had a few incidence or situation that happen in the 4 or 5 years of using your facility. I understand truly the stresses put on the employees at this time of the pandemic but still in all case by cases. When I bring up things it is seriously a reason. I thank you all for your service just the same. Also it would be great if when a person move out from uhaul storage early? There should be a prorated monetary given for the month that is still open. They told me they do not do that. Yah bless you all Shalom 🦋

Sieglinda Dawson  |  Overall Experience 
Rating:
3.0

The weekend hours are a joke. Why would you have your shortest hours on the weekend when the need is greatest. Most families move on weekends and holidays and the website shows extended hours, but this is not acurate. Please adjust hours so they are convenient for the customer.

CAMELLIA DAVIS  |  Overall Experience 
Rating:
4.0

At times, it would have been more convenient if your facility was open later, but it didn’t close too early either I guess 🤷‍♀️

Nichelle Marie Harper  |  Overall Experience 
Rating:
4.0

Incentives need to be provided when you have more than one storage space.

Annette Terry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Kade  |  Overall Experience 
Rating:
5.0

I'll keep useing Uhaul

Joseph McMichael  |  First Impressions 
Rating:
4.0

Love it

Lanieta Vuniwai  |  First Impressions 
Rating:
2.0

When we called to get our u-haul box delivered. We were told that the wait time for delivery was 3 weeks, then it was down to two weeks, but we were welcome to rent a truck or use a moving company. Feels like we were played. We were not warned that we might have to wait for weeks to get our stuff. Not sure why this place can’t deliver u-Haul boxes earlier? Bad managed

tove bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Shelton  |  Online Move In 
Rating:
3.0

Lots of young employees finding there way. They eventually got me where I was going. It was a mixed bag and at times I was very frustrated with the level of assistance. My drop off address and storage facility had different addresses though it's essentially the same facility. Employees may want to point that out to customers. I drove around the block a few times before realizing I started at where I was going. Small in the grand scheme of things but easily avoided.

otis johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA SAMRA  |  Overall Experience 
Rating:
2.0

Staff are to rude

Mario L Garcia  |  Overall Experience 
Rating:
5.0

Im the one who keeps it clean.

Ralvell Cullors  |  First Impressions 
Rating:
4.0

Todo esta muy bien esepto. Que cuando linpian. No tienen cuidado. De queno entre agua Ala unidad porque ami me Dañaron mi colchon y mis sofas y cajas deropa tube que tirarlo

Margarita Madrigal Sepulveda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA CAMPBELL  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

thomas antholzner  |  Overall Experience 
Rating:
5.0

The staff was very helpful and my overall experience was very positive. I would definitely recommend this place especially for a short-term rental! I felt like I was winning with that one month free. I really was

Justine Tenzeldam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PORSCHE GORDON  |  Overall Experience 
Rating:
2.0

The check in staff didn't give me all the important information of how to access the storage and hours. I wasn't told that in order to access the storage I had to swipe the access card twice on 2 devices, that wasn't a self explanatory procedures. I also wasn't told that the facility will be closed at the same time as the office hours and almost got locked inside the facility.

sasipim Suksareewattanakul  |  First Impressions 
Rating:
5.0

N/A

RALVELL CULLORS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas York  |  First Impressions 
Rating:
5.0

Everyone there was very helpful and nice. I ran into issues with the storage space unit number and card key access, all as a result wing and they were having technical issues getting it all up and running, but Barbara was always around to try to help as much as she can. And if she wasn't there, anyone else was willing to assist to the best of their ability. Added bonus: the storage space had the cleanest bathrooms.

maile malin  |  Overall Experience 
Rating:
5.0

Everybody was very helpful and nice. The place was clean and well maintained.

Antoinette Crockett  |  First Impressions 
Rating:
4.0

I would have liked to be able to access my unit in the evening hours otherwise I was very pleased and felt safe.

ARIEL NADELBERG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACKIE BOND  |  Overall Experience 
Rating:
5.0

UHaul needs to provide some seating for customers who have physical needs such as chairs. I had movers helping me b/c of my age and walking disability and had to borrow the chair at the handicapped window in order to sit down while they made the move for me. The personnel at the UHAUL faculty were nice about it but it got me to thinking what if another handicapped person had come in? Then what? One or two additional chairs should be enough. Just a thought.

Diana Levy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanakya Varma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Carrera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terri Berry  |  First Impressions 
Rating:
5.0

Every one was asome, but the man who received the truck back was superb! He was just great!!! Great attitude, I was really tired after a long move, and he attitude just pick me up. Thanks

Ericka Duran  |  First Impressions 
Rating:
5.0

That's because of the worker who helped me she was very friendly and personable it was my experience with her that made all the difference and the two other employees there were also very good because of the three of them I would definitely recommend and look forward to seeing them again because I know if there's ever anything or anytime I need assistance I will get As for times of operations and access since I haven't been there long am unable to rate them fairly only after time will I be able to judge

Kevin Okeefe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javon Batieste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gabriella moreno  |  Overall Experience 
Rating:
1.0

Made a reservation a week in advance. No unit I reserved when I showed up. Came up with more expensive unit as alternative days later. Had professional movers and large truck to unload. Unacceptable

Kim Clark  |  First Impressions 
Rating:
1.0

How you communicate to your customers on your site versus on site is very different. It should be clear about how I will be able to access my unit so that I can come prepared with the right truck & / or cars. A unit should be accessible using your trucks. Workers should also have the knowledge of how big the units are and what can/ can not fit. I was dragged around for 2 hours looking for a unit instead of telling me what would fit my belongings.

Michaela Jones  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kristine Bredemeier  |  Overall Experience 
Rating:
2.0

The staff were helpful and friendly but the service was below average. In fact, the two things we were there to do were don incorrectly. 1. we wanted two switch the account from personal to corporate. It appears only the name was changed. 2. we wanted to change the contact person. Instead of that the contact person has been switched to John Doe. Pay your people more! Train them! and fix your software!!

Kathreyn Rile  |  Overall Experience 
Rating:
4.0

I've just rented the unit and am packing things to store. But the initial interaction and tour of the facility to select a unit was very professional and helpful.

Carla Green   |  First Impressions 
Rating:
5.0

The personal service combined with the attractive rates makes this site and personal the best in the Bay Area. A huge Thank you to Barbara for going above and beyond.

Jeffry Hughes  |  First Impressions 
Rating:
1.0

I needed to move stuff in after seven but could not get access because the garage doors would not open despite my being granted by card swipes. The block that I needed access to was 7500. This delayed my move significantly and caused me incredible frustration.

Gregori Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABEL ANTON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Abrahim Mahallati  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Rodriquez  |  First Impressions 
Rating:
4.0

Well maintained, clean, easy access. Everything is perfect except the manager. He is so rude and treats so badly. I don't even know why he is the manager because all the other staff is helpful and friendly, unlike the manager.

Umut Serhatkulu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA MONTIEL  |  Overall Experience 
Rating:
5.0

Thank you to the staff for their excellent customer service

MARIA KATSOULIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene Mccully  |  First Impressions 
Rating:
4.0

Staff well trained and very courteous and informative

maxine stanfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Padma Krishnemoorthy  |  First Impressions 
Rating:
5.0

Staff Anna was excellent. Loved her. So helpful

Belinda Curry   |  First Impressions 
Rating:
3.0

A rat got in and water leaked into my storage unit. I assumed my stuff would be safe. I was not warned that rodents could actually get in (I thought it the traps were a deterent). And a water leak it the last thing I expected. As a result few items were destroyed and no longer usable

Lalane Coaxum  |  Overall Experience 
Rating:
5.0

I do not have access to my online stuff, I can't pay for my storage. My storage isn't linked to something, and they didn't confirm on how to do it. Luckily I got this email before the time it was due.

josephine contreras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lecester king  |  First Impressions 
Rating:
5.0

This was, BY FAR, the nices storage facility I have ever visited. The staff was exceptionally courteous and helpful. They went out of their way to make sure everything went smoothly,. So much so that I was expecting the "other shoe to drop" but it never did. I recommend this facility and their staff with my highest recommendation!!! A+++

Derek clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas York  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lala Fuko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sepehr Ghazi Nezami  |  Overall Experience 
Rating:
5.0

The most painless part of this move was you all storage thank you

Beverly Garrett  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful each time I visited. The storage unit I used was dirty and not completed cleaned out of dirt and residue from apparently a dead rodent before I took the unit. I avoided that part of the uint. My timing didn't work out for someone to clean it out before I moved in. But the facility served my needs.

Chris Kelishes  |  Overall Experience 
Rating:
5.0

Great experience with staff, very helpful as well as the facilities, very clean and easy access

Charles Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Zigler  |  First Impressions 
Rating:
5.0

Sales agent was very kind and helpful

Rhoda Sholes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Thomas  |  First Impressions 
Rating:
5.0

Well knowing staff, very efficient staff.

antoinette howard  |  Overall Experience 
Rating:
5.0

Was very pleased with the service, Barbara is awesome 👌

antoinette howard  |  First Impressions 
Rating:
5.0

I’m an international student studying at UC Berkeley, and I needed a place to store all of my dorm items after having to go back to my home country because of Covid. U-haul was the best option when I took into consideration the services being offered, and the pricing of the unit was very affordable for what it was. I would definitely recommend people to rent a unit from u-haul if they have storage needs.

zeynep enson  |  Overall Experience 
Rating:
5.0

The Best place Ever!!!!!!!

Jacqueline Currington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justice Divine  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful, professional, and courteous. The facility itself is the nicest I have ever seen! Very pleasant experience.

Derek clark  |  First Impressions 
Rating:
1.0

Too many things to list here would appreciate a call from the manager immediately

james Elliott  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mebrahtu Tsehai  |  First Impressions 
Rating:
5.0

NONE

EBO AIDOO  |  Overall Experience 
Rating:
5.0

Marlon Masangcay and his team have been very helpful and considerate in dealing with the flood in my unit and relocating our items to a new unit with a very professional moving company.

MARIA KATSOULIS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joseph Jazwinski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vilasinee Bunnag  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John FitzGibbon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonia Ahmed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA LIPMAN  |  Online Move In 
Rating:
4.0

I would like to have access to storage unit without having to ask in office every time

Alexandra Rochman  |  First Impressions 
Rating:
5.0

The customer service was excellent from everyone on the team.

Randi Carlson  |  Overall Experience 
Rating:
5.0

Carlos deserves a raise!!!

Mary Claire Cox  |  First Impressions 
Rating:
3.0

After being told truck was at 1st location, incompetent staff could only say "ain't no trucks here" u need to go to san leandro st cause they didnt call nobody today to notify em...smh...2nd team was split btwn some helping n some doing nothing or refusing to do anything to help customers. Very short, unresponsive, poor communication on truck return process so stood in line AGAIN upon return only to b told to move a 26ft truck outside where line was out of driveway. Only BRIGHT spot was ladies in storage area...friendly and informative.

Felicia hamilton  |  First Impressions 
Rating:
4.0

Could have longer access hours

Christopher Simmons  |  First Impressions 
Rating:
5.0

Really wish we were allowed into our storage late at night as some of us work until midnight so it’s hard to move things in and out early in the am

Mauricio Bances  |  First Impressions 
Rating:
5.0

I truly appreciate the employee's and their customer service, it can be hectic at times with the lines or miscommunications...but I wouldn't go anywhere else

Kimberly Thompson  |  First Impressions 
Rating:
1.0

My storage experience was fine. The people who work there were hit-or-miss, in regards to politeness. My issue is with a "reservation" for a truck I had made that u-haul cancelled the night before. I even called a week earlier to confirm the reservation. My mother in-law had flown across the country to help us move, our entire place was packed and then I get a COMPLETELY unapologetic cancellation and have to deal with corporate for 45 minutes to no avail. I've been a storage customer of yours FOR YEARS. When I called the your local branch on Friday evening in tears, I was all but hung up on. I'm appalled. You left a huge stain on a very big moment for my family and I. I will submit a formal grievance, and have told anyone who has asked that u-haul is to be avoided. That false sense of security you call a reservation for something critical has got to stop.

Dana Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Trim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Peters  |  First Impressions 
Rating:
5.0

Great staff, very helpful and attentive!

Evan Burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leilani Roberts  |  Overall Experience 
Rating:
1.0

Everything was fine until lately. The unit flooded (no fault of them and it was handled) but I was offered free months for my unit etc and then week after week I had issues with them sending me late payment emails and then “going to Lien” emails over and over again despite the manager calling and telling me this “wouldn’t happen again and I am handling it” Yesterday was the final time I got such an email and the manager FINALLY actually fixed the issue so she claimed but I don’t feel confident in the way this place is run. The other staff was helpful and nice but it’s just frustrating to be told 4x that something is handled and then continue to have the same issue for months I’m hoping it is handled now but I am less than happy due to the repeated issues with management after being told multiple times it was going to be taken care of only to find out it hadn’t been Happy to speak to someone in more detail if needed and again hope as of yesterday that this issue is actually resolved

Sierra Donnelly  |  Overall Experience 
Rating:
5.0

The Staff is Friendly and very helpful and they care about your needs and concerns.

Earline Thomas  |  First Impressions 
Rating:
5.0

Erick and his staff were all friendly and helpful. My only complaint was that I had reserved two large units online and when I arrived, was told there was only one available. (I had to rent two medium units to fit the remainder of my stuff, although neither was full.) To me, the reservation system should mean something, otherwise why is the customer wasting their time doing it?

Amy Dellefield  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Thomas Foster  |  First Impressions 
Rating:
5.0

Enjoyed becoming a new client today. Service was efficiently completed with professionalism and handled properly in a timely manner. All request I had reservations for where applied to my account without any d I discrepancies. I also was pleased with the tour that was given to see the storage unit that i reserved. Good customer service. I give a A. Yhc

Yetone Carothers  |  First Impressions 
Rating:
3.0

I lost more than half of my belongings cause of a fire in June 2018, and as loyal as a customer as I have been for the past ten/ eleven years your company refuse to give me any monies cause I don’t have insurance, for that I would never recommend you to anyone I pay my bill and keep it moving.

THERESA POWELL  |  First Impressions 
Rating:
2.0

I made an reservation it took 30 minutes to get me a storage . The yiunf lady that was helping me need to be still trained she didn't know anything she had to keep asking for help . Then they never showed me how to get to the unit was told it was somewhere else , I pushed the help bottom I was down there waiting 15 minutes for someone to come they never did .

SHARISE MORGAN  |  First Impressions 
Rating:
1.0

My move-in experience was terrible. The first issue was that I placed an online reservation for a unit and on the day I try to move in I learn that the unit I reserved is not available and no reservation was made. My only comparable option was a slightly larger unit with higher cost. Because I was in need of storage immediately, I decided I had to sign up for something and accepted the higher cost but was not compensated for the lack of availability and absence of a reserved unit. My second, much worse, issue is that the online office and access hours are WRONG. When we moved in we were not informed that the information online was out of date. We believed we’d have access to our unit until 10pm and come to find out we only had access until 7pm, on the following day it was even earlier - until 5pm only. When I went to confirm this with the office staff all I was told was “the website is wrong.” There was no further explanation, no offer of help or accommodation, and from there only frequent reminders that we needed to be done moving in by 7pm. I do not understand how information as important as office and access hours are not updated in all relevant locations and how the staff does not proactively mention this to tenants to account for the gap. Ultimately, I decided to rent this unit because I’d already trucked my items to the location and needed immediate storage, but if I’d had more of a choice I would have gone somewhere else. Access hours and customer service have been terrible and I will not recommend this facility to anyone.

Ashley McIntyre  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gil Shotan  |  Overall Experience 
Rating:
1.0

Refunds should be alloted when the cause is reasonable. Especially during a time of global uncertainty

Anaya Crouch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fredericka black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevor hardee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael White  |  First Impressions 
Rating:
5.0

Me gusto el servicio y sobretodo la limpieza los empleados son muy amables

Delia Garcia  |  First Impressions 
Rating:
5.0

I like everything never had a problem.thanks

aracely jimenez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DECLAN ESCOBAR  |  First Impressions 
Rating:
3.0

I received helpful service from the people here, but the process itself was highly stressful and not transparent at all. When booking on the phone, the attendant was very short and only gave me closing hours for the location with no indication of how long the process would take to actually obtain the storage unit. After a very long and stressful drive involving roadside assistance, I arrived just before closing hours on Sunday, only to be told I was too late and would have to leave the loaded truck overnight and unload in the morning. Luckily the staff extended my hours so I could unload the next morning, but the immense stress and disruption of family members' schedules the next day could have been avoided if I had been told anything about the process ahead of time. As for the facilities, the first unit I was shown had not been cleaned, and the one I ultimately chose had some oil stains on the floor, but other than that seemed decently well-maintained and appeared to have plenty of security. I find it odd that the clearance is so low on the storage facilities themselves, since it would make sense for U-Haul trucks to be able to fit down into the U-Haul storage buildings, but I appreciated the carts that were publicly available. Overall, the staff and facilities met my expectations, but please make the process more transparent for first-time movers, including tips and recommendations, and how long to expect the process to take.

CHRISTIAN THIES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH JACKS  |  Overall Experience 
Rating:
4.0

Finding out unit was crazy, the numbers didn't go in a reliable order, but beyond that everything was great.

BRANDEN VALENTINE  |  First Impressions 
Rating:
5.0

All the staff was courteous, the unit was clean and I felt my belongings were safe.

kimberly hypolite  |  Overall Experience 
Rating:
5.0

Dani really held it down! He was asked to watch our stuff while we moved in and he became a friend in the process. Super kind and nice. Give him a shout out.

Gabriel Kunz  |  Overall Experience 
Rating:
1.0

the staff was rude and slow to help . A fire alarm went off for over an hour without a staff member addressing it. I let them know that there was an issue with the card system, i was told to stand there and keep trying until it did work. Took 15 mins to get it working. Just an overall bad experience. Couldn't wait to get out.

tashina johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Musto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donice Larie Carter  |  Overall Experience 
Rating:
2.0

Service was horrible customer service representative were rude

McKinley Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AASYLEI LOGGERVALE  |  First Impressions 
Rating:
1.0

DON'T BOOK ONLINE - Even though if you book online they are not going to give you that unit. They say they don't have it even though you already booked it. It was the worst customer interaction I have ever had. People at the front desk, they don't know what they are doing. They gave us the wrong unit number and we walked to that unit and when we come back they told us it was the wrong unit. This happened 3 times and on the 4th time, they told us that they don't have any available units on the 2nd floor that's why we need to take the elevator. Even though the facility is nice, the experience was worst. I hope they select their employers carefully at the next time.

Umut Serhatkulu  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lev Taydakov  |  Overall Experience 
Rating:
2.0

I was disappointed there was a flood at the unit my stuff was moved. After the move so of my things was stolen ,the key that was give did not open my locked units. Went to the office and ask where are the correct keys oh we have them here so things were stolen because they gave the wrong keys out here are some of the items that was stolen and some of my things was stolening. Weed eater clothes,pictures, kitchen items, shoes, was stolen. Things was taken out of box and put in bags very disappointed. I was very unhappy with the situation boxes was open and things was stolening out and broken. I made reservations for 2 U-boxes, waiting for them to be delivered from Hayward waiting for three days. I call every day and no U-box. Was toll you could take your stuff to Hayward U-Box. You can call me tomorrow to see if U-box or here. Reply nothing ! As a customer for so long I was not pleased with the way it was handled. Move my stuff out of storage . on that day I move out, I asked if any inbox in .She reply the lacth was broken . So I had to take my business somewhere else. Move out storage unit on 6/15 /20 asked if there would be a refund for the remaining of the 15 days on unit . She said oh we don't give refund. Was disappointed on that respond.

RONALD YOUNG SR  |  Overall Experience 
Rating:
5.0

This was my second time renting from this facility. The staff is professional, kind, and helpful. I couldn't have asked for a better U-haul rental experience!

Andy Blumberg  |  First Impressions 
Rating:
5.0

I really loved my storage unit, but I moved&have no use for it anymore. This was my 1st storage ever & the best, it was clean, i didn'thave any rodent or bug problems & most of all Iloved that it was inside a garage & not directly outside. Uhaul & it's employee's treated me so well during my business with them & I didnt want to leave I was actually trying to see if a family member wanted to take it over, that's how much I hated to depart. Thank you so much Uhaul for the best experience ever, & I've seen some not so great storage company's while I was looking for a storage & uhaul by far is the best. Much Love Y'all!

timeisha haydon  |  Overall Experience 
Rating:
2.0

There was a time that there was a water leakage that damaged some thing that I never got paid for those and I was paying insurance.

ESTEFANIA AYALA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly Macedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey Gaines Poole  |  First Impressions 
Rating:
3.0

Key card entry process needs better explanation. Was not properly explained to me that there need to be two separate swipes.

Michael Chang  |  First Impressions 
Rating:
3.0

Almost every time had to enter had trouble accessing. Very frustrating and time consuming. Cards not good system key code probably would have been better. Don’t have time to wait in line and get new card when needed to get in unit.

ADRIAN BOLES  |  Overall Experience 
Rating:
5.0

Could not access at critical time moving during posted business hours. Confirmed the hours. But roll down Gates locked closed when arrived. Within opened posted pm hours. Drove 3 hours. I could access 24 hours if I log in and buy 10 card pass. But you can’t do it online. Very disappointed Way to complicated. Employee parked her huge truck Nissan in the only place to turn around both days

sean eskridge  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

frank romero  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Antoinette Smith  |  Overall Experience 
Rating:
2.0

The staff was rude every time I dealt with them. I closed my account and they still charged me for the next months rent and I had to call 3 times to get my money refunded and an email statement showing I closed out my account. Very unprofessional!

Robin Scooler  |  Overall Experience 
Rating:
1.0

This Office has been very rude & some time angry with customers you ask a question & if you try to call I have never gotten one call-back on my phone at the appointment time scheduled & I still have not been able to tell how much damage this office's flooded my unit (722) still very bad customer service!

LETICIA WASHINGTON  |  Overall Experience 
Rating:
2.0

The girl behind counter had a smart mouth. As another rep was handling my transaction she kept coming to the conversation with aggressive words and attitude. Loud a hood acting smart comments were not appropriate. She seemed to want to have a confrontation. All the other ladies were calm and professional. I will only stay the free month then move because continuous encounters with her may escalate. I'm sure I'm not the only complaint. Totally unexceptable.

yevette tipton  |  First Impressions 
Rating:
2.0

I got a key cad that doesn't work every time.

Clifford Higginbotham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN CORNELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yuridia Ramirez  |  Overall Experience 
Rating:
5.0

Monica was great, thank you.

venecia connally  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fredericka black  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonjern Yang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zeynep enson  |  First Impressions 
Rating:
4.0

I have no complaints

Leilani Roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDA CROCKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL DUNBAR  |  Overall Experience 
Rating:
1.0

The facility seems to have discarded and or stolen goods. I have no recourse it would seem. Facility’s own pipes burst and flooded the facility to include my unit. The way things played out I’m left feeling as though I paid for someone to take advantage of me and even steal from me both my money and my personal effects (many of which were BRAND NEW and yet to be utilized) but it’s a corporation so they are going to protect themselves from liabilities and not always do what is right by customers if it means compensating them or taking a loss to do the right thing. The STRONG feeling of having been taken advantage of and having deep regret that I trusted and paid this uhaul facility to secure and safe store my goods is the reason for my poor rating and STRONG desire to discourage others (especially military families and those who rely heavily on storage facilities with the majority of their property) to trust/utilize another facility and even company for your temporary or long term storage needs. If you don’t have trust what is there...? In the end based on the company’s insurance company handling me the way they did and how so much of my stuff is missing with no recourse I’m left realizing that when it comes to uhaul I’m just a little person vs. a big cold company. Aside from Uhaul’s Marissa Mendez (who is usual’s one bright spot) and all her earnest efforts to make things right I have nothing absolutely nothing positive to take away from my experience with uhaul and the Oakland Coliseum storage location/facility.

Jonathan Jolivette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius Monroe  |  First Impressions 
Rating:
5.0

I have rented many trucks had a few units at this location. Very helpful and Friendly people thanks

Daniel Churchill  |  Overall Experience 
Rating:
5.0

Was difficult loading into facility due to uneven paving at entrance; tipped over my cart as the overhead door came down on it and did not stop. Someone needs to change the smoke detector that’s been beeping for several months. Otherwise very clean. Could have used an extra hour in the evening here and there but otherwise appreciated the security.

Ellen Innis  |  Overall Experience 
Rating:
5.0

This comment is strictly for Monica the young lady who checked me in I want to give her 💯 percent credit she was multitasking taken care of me and a very long line getting everyone taking care of.

Lachita Tyson  |  First Impressions 
Rating:
5.0

The people who helped me Miss Opal were very nice and professional..

Askia Adams  |  First Impressions 
Rating:
3.0

Monica made the Experience very helpful

REGINA PAGE  |  Overall Experience 
Rating:
1.0

Staff not informing customers of unsanitary and defective items in the facility (water main break). Nor did they inform that they were transferring my items to another u haul Facility in SF.

JOSE VAZQUEZ  |  Overall Experience 
Rating:
5.0

Great experience. Very helpful, professional staff.

CAMELLIA DAVIS  |  First Impressions 
Rating:
5.0

Erik rocks!!

Jaime Nodal  |  First Impressions 
Rating:
5.0

Pipe burst at the facility, Marissa was there to help me through the process. The staff was kind, and courteous.My Heroes! Glitch with the insurance company’s policy , but taken care of by Coliseum.

yvette carter  |  Overall Experience 
Rating:
3.0

Wish you guys prorated rent.

Theodore Chao  |  Overall Experience 
Rating:
5.0

Only one thing the flood when will I get to move back into a unit

viney crumb  |  Overall Experience 
Rating:
5.0

I haven't moved out!!!!!!!

melanie wright  |  Overall Experience 
Rating:
1.0

WATER DAMAGE FOR #0703 AND THE POOR BUSINESS TRANSACTION FOR BILLING OF THE STORAGE CONTAINERS THAT THE CONTENTS FOR #0703 WAS PUT IN. PLEASE HELP! BONNIE LACY 510 913 8947

BONNIE LACY  |  Overall Experience 
Rating:
1.0

Facility was clean. But if pipes burst during a heavy rain, a year or so after the first bursting of pipes, facility is not well maintained. 300 + customers items destroyed, uhaul liable for all.

Joyce Cleveland  |  Overall Experience 
Rating:
4.0

I was concerned with the overhead security in the storage area, it seemed very flimsy with only chicken wire. Low staff, extended wait and service times, otherwise staff was warm and helpful.

Norman Anderson  |  Overall Experience 
Rating:
1.0

Doesn’t call me back, no communication, unable to reach anyone at the office.

Ron Steckly  |  Overall Experience 
Rating:
5.0

Everything was good

Monique Brown  |  Overall Experience 
Rating:
1.0

I vacate & left open the storage door & called next day let them know but I gets charged after I vacate 25 days later. I been told they going to refund the money but still not seen. Really disapointed

Andy Tefera  |  Overall Experience 
Rating:
5.0

Even though the internet was down in the office, the agent working assisted me by getting me set up using her mobile device.

Guillermo Garcia  |  First Impressions 
Rating:
5.0

Narrow hallways presented a big problem for our 92 inch sofa so we could not utilize the space we rented. If you have long itemstge only space that can accomodate are end units facing hallway

Nancy Miller  |  Overall Experience 
Rating:
5.0

Awesome

elizabeth fiocchi  |  First Impressions 
Rating:
1.0

Staff and GM rude or disengaged in person and over phone. Put on hold for 20+ minutes multiple times before being hung up on. Took 6 or more attempts (multiple hours) to close account for unit.

Robert Calzaretta  |  Overall Experience 
Rating:
3.0

N/a

Josh Pasqualini  |  Overall Experience 
Rating:
4.0

Thank you

Elizabeth Cruger  |  Overall Experience 
Rating:
1.0

I’ve called and called and had people from customer service send them messages because they’ve been charging me for a unit I moved out of 7 months ago. I’ve gotten no response whatsoever.

Eric Almanzar  |  Overall Experience 
Rating:
3.0

You have people working that don’t pay attention to detail and who just don’t care. It is obvious that they only know from habit (as if they memorized a script) and it’s sad.

Franklin Davis  |  Overall Experience 
Rating:
5.0

Thank you for everything. Monica and Jesus along with another lady who removed the lock off the unit were extremely helpful. I am grateful for this facility and the staff. Clarice Bridges

CLARICE BRIDGES  |  Overall Experience 
Rating:
1.0

The customer service was awful. I normally don’t write about any customer experience, but I was compelled to write this. The rudeness, the lack of professionalism, the incompetence was unexpected.

Sayed Habib  |  First Impressions 
Rating:
5.0

I can not say enough about this facility. I had a 5 star experience w/my storage unit, truck rental and UBox rental. They have great customer service, were friendly and went above & beyond every time

Lisa Nichols  |  Overall Experience 
Rating:
2.0

Staff on the day of moving in was not friendly at all. They were not honoring the reservation, which I confirmed online and by phone also. Finally had to talk to same lady. Online reservation bad.

samdisha punjani  |  Overall Experience 
Rating:
4.0

Very good service from this facility.

June Ford  |  Overall Experience 
Rating:
5.0

I like the way this employee do all the papers w us. I feel confortable because he was speaking our lenguaje. The way he explain everything or how it works,the price,the space I like it. 100%

aracely jimenez  |  First Impressions 
Rating:
2.0

Open ceiling design meant that all my stuff (which was in storage for a year and a half) got FILTHY. Absolutely beyond comprehension dusty and gross. Also the window on one wall led to fading. Terribl

Celia Rogers Buetens  |  Overall Experience 
Rating:
5.0

Even though my reservations were all screwed up the person at the desk was very nice and helpful...

tiana cypriano  |  First Impressions 
Rating:
2.0

I came on May 22, 2019 to place items in storage and the roll gate to drive in was damaged, so we came back on the 28th and 29th, still wasn't fixed. What an inconvenience. Gynetta

Shannon Lewis SR Avery  |  First Impressions 
Rating:
5.0

After driving close to 3,000 miles in 3 days I arrived at this uhaul establishment and was greeted kindly. The unhitched my car and allowed me to park my uhaul on-site while I got some sleep. Thanks!

candace stebbins  |  First Impressions 
Rating:
1.0

The storage space offered and reserved was not available upon my arrival. The manager did not want to listen to my entire story and told me that there was plenty of space available in a different loc

Michael Gorelick  |  First Impressions 
Rating:
3.0

Over the telephone your employee told me that a smaller less costly unit was available. After arriving only a higher one was. You failed to warn that your place had flooding problems, books were lost

Wayne Winrow  |  Overall Experience 
Rating:
5.0

Staff was friendly and super helpful.

Mark Allison  |  Overall Experience 
Rating:
5.0

They were very helpful and prompt!

Erika Ingham  |  First Impressions 
Rating:
5.0

The assistance and service they provided me with the truck and storage rental was Supperrrrr!!!! Thank you for making a stressful situation into a smooth one!!

TANIA GRANDE  |  First Impressions 
Rating:
5.0

Thank you for 7 years of excellent service. My belongings were kept safe and secure and the staff was always professional and friendly.

KIMBERLEE Wright  |  Overall Experience 
Rating:
5.0

WAS VERY GOOD EXPERIENCE

FRANK RODRUCK  |  Overall Experience 
Rating:
3.0

There is NEVER free parking here when you try to go to the main office, and somehow all of the carts for storage are always gone even though there’s literally no one in the storage area.

Sarah Mckinney  |  Overall Experience 
Rating:
4.0

Male Manager Asian America? Approximately 6ft was Horrible CUSTOMER service and LAZY. One Female worker African A LAZ. Mr. Angel EXCEPTIONALLY WONDERFULLY HELPFUL and Female eldest African American

Michele Chandler  |  Overall Experience 
Rating:
3.0

Good customer service.

Ricshawn Brown  |  First Impressions 
Rating:
5.0

Very professional and helpful.

Anthony Allen  |  First Impressions 
Rating:
5.0

Good service

Gabriel Velasco  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful. The facility seemed well monitored and secured.

Joshua McAdams  |  Overall Experience 
Rating:
2.0

Truck was schedule to pick up at this location. Did not have it and had to deive 20 mins out to pick it up at another location. Again, horrible experience

DANIEL LOPEZ  |  Overall Experience 
Rating:
3.0

Biggest problem: the alarm system, going off constantly due to a design flaw — so no one pays attention to it. Thieves cut through wire mesh above lockers. Our truck lock got picked in lot overnight.

John Woods  |  Overall Experience 
Rating:
5.0

The 2 people that helped us was very polite and very helpful. I do thank them for all they did.

richard chavez  |  First Impressions 
Rating:
5.0

The two employees who were on duty were surprisingly sane, innocent and capable. Everything in the office-store and parking lot was organized nicely Thankyou so much. Nancy Joachim

NANCY JOACHIM  |  Overall Experience 
Rating:
5.0

Melody was great! Very helpful!

paula taylor  |  First Impressions 
Rating:
5.0

Great service!

petra castaneda  |  Overall Experience 
Rating:
5.0

There are great people working here, that is a sign of good leadership.Keep up the good work. Take care, Chief Robert l. Demmons,(Ret.) SFFD

Robert Demmons  |  First Impressions 
Rating:
5.0

Great service

Jason Wills  |  First Impressions 
Rating:
3.0

Good storage facility. Poor customer service.

Wilma Corrales  |  Overall Experience 
Rating:
5.0

Staff was very kind

Marilyn Doss  |  Overall Experience 
Rating:
4.0

Moving dollies were often inaccessible or in high demand😟

Jennifer Seibert  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! I loved using this storage facility. Easy access, safe and secure.

Sophia Miyoshi  |  Overall Experience 
Rating:
3.0

Charged a full month UBox rental (for 2 Uboxes) even though I moved out 9 days into the rental term. Now told that this charge isn't prorated if the full term isn't used. Not happy. Ratings unuseful.

Tracy Ingersoll  |  Overall Experience 
Rating:
5.0

I would definitely recommend and would use them again in the future. Great staff. Super friendly.

Monica Garcia  |  Overall Experience 
Rating:
4.0

Great service

Richard Dorris  |  Overall Experience 
Rating:
4.0

I would have rated it excellent but I was in a hurry and someone was being trained so it took longer than I expected to complete a contract. Nice clean property.

Lisa Hancock  |  Reservation 
Rating:
3.0

The UHaul representative had some trouble retrieving my order on his computer system, but we did manage to find the UBoxes and manage delivery to my residential address as per schedule. Thanks!

Sneha Akhade  |  Overall Experience 
Rating:
1.0

A mouse broke into my unit and ALL my items were destroyed. I had paid for insurance to make sure they were covered and it looks like most won't be. It was awful quite frankly. I won't be using U-Haul

Laura Goldberg  |  Overall Experience 
Rating:
3.0

I think it's pretty ridiculous that I couldn't close out my storage over the phone, and had to go into the store to do it. And when I was at the store, I didn't even have to show an ID. like what

Nate Hill  |  Overall Experience 
Rating:
5.0

Staff was so helpful and friendly!

Katrina Tinny  |  Reservation 
Rating:
5.0

This place is busy. I had to wait about 30 be for I was served. When I was served, I was not rushed and the lady thoroughly explained it all to me. This facility is safe and secure.

Monica Garcia  |  Reservation 
Rating:
3.0

I Cancelled this request last week and did not use storage rental

DANTE CHAMORRO  |  Reservation 
Rating:
4.0

Ok

GAIL PRATT  |  Reservation 
Rating:
2.0

It is not the store but the neighborhood that is not advisable.

Rafael Jimenez  |  Reservation 
Rating:
4.0

When contacting by phone i was left on hold for 16 minutes i used Addison all phone to call again while i was still holding from the phone, they actually answered the second call while still WAITING

GARY SMITH  |  Overall Experience 
Rating:
5.0

I felt my property was Secure and safe with you guys and your staff show a lots of love take care until next time Emmett

Emmett Utsey Jr  |  Overall Experience 
Rating:
5.0

It was a good place to store my stuff

Eric Lewis Clark  |  Overall Experience 
Rating:
3.0

Things were ok except for some time wasting mistakes in getting a security card and unlocking the unit for me.

Kirk Snyder  |  Reservation 
Rating:
5.0

Appreciate the professional staff

sharmaine adkins  |  Reservation 
Rating:
5.0

The staff at the facility were excellent and helpful. I have one complaint: U-Haul moved my pick-up location at the last minute without informing me. I also was not informed of my box's arrival.

sohayl vafai  |  Overall Experience 
Rating:
1.0

They couldn't accommodate us due to water damage. No call or anything, found out upon arrival!!!! Customer s ed rice was HORRIBLE.

Jane Jones  |  Reservation 
Rating:
1.0

Made a reservation online but this location couldn’t honor it so I was turned away.

Allison Mckenzie  |  Reservation 
Rating:
3.0

Thank you

Hannah Reed  |  Overall Experience 
Rating:
4.0

Thank you for providing the best storage and moving/hauling service.

gian signorelli  |  Overall Experience 
Rating:
5.0

The team at The Coliseum U-HAUL have always been helpful, respectful and polite. The work incredibly hard and always keep smiles on their faces.

Leawanda Chatman  |  Overall Experience 
Rating:
4.0

The connection between Ubox and the actual site was terrible. It was very difficult to get a hold of anyone to get access to our box & when we did the box was not ready & we were told the wrong hours

ANGELA DOSALMAS  |  Overall Experience 
Rating:
3.0

We were given incorrect time to access U-Box. Lines were unreasonably long. Temporarily lost our U-Box. Many delays!

Dan Mullen  |  Overall Experience 
Rating:
5.0

Everything was good, except for the flood that prohibited my from driving my car to my storage unit. However, Allen and his crew were so acccommodating and helpful in moving all of my belongings to me

michael siteman  |  Overall Experience 
Rating:
2.0

U-Box was not ready for pickup despite checking in via app ahead of time. Had to wait in a long line, after which I had to wait even longer for the U-Box to be retrieved and readied for towing.

Matthew Sadowski  |  Overall Experience 
Rating:
1.0

My unit was invested with rats they destroyed my belongings didn't realize it was bad because I didn't visit often. When i closed unit just to throw away several bags of linen and clothing very upset

tara jones  |  Overall Experience 
Rating:
5.0

My experience relocating from Colorado to California was excellent. Staff was super helpful when directing me to the storage loading dock, once in Oakland

gian signorelli  |  Reservation 
Rating:
1.0

I made a reservation for storage and they didn’t honor it. They said they didn’t have it. They never called me or emailed me regarding not having space this created a huge problem!

Montrice Gilbreath  |  Reservation 
Rating:
1.0

Worst management I have ever seen. Would not suggest anybody to go to this uhaul location.

Wasam Hashem  |  Overall Experience 
Rating:
4.0

Much better experience than the last time I used U-Haul. Helpful staff and, more importantly, efficient at helping me get my stuff.

Nick Wanstrath  |  Overall Experience 
Rating:
5.0

very satisfied with the serviced provided at this location. Very clean!

ANA CARRANZA  |  Overall Experience 
Rating:
5.0

Thank you for saving me!! Glad you all had units available.. I almost lost everything and it felt so good that I didn't.. I'm grateful right now.. Thank you

Cece Pryor  |  Reservation 
Rating:
5.0

Everything was incredibly easy, thank you. Although, please do better at conveying which facility our UBOX is located at - it was verified three times to be at the wrong address until I finally call

Randall Holl  |  Overall Experience 
Rating:
4.0

Everything went smoothly, though there were some minor miscommunications on the backend of the experience.

William Fraker  |  Overall Experience 
Rating:
1.0

I will never use this uhaul store again. What a horrible place this is. I dealt with the manager who was very rude. I rented a storage unit and the unit was broken in to and ransacked. It is rat infe

Yvonne Knox  |  Overall Experience 
Rating:
3.0

There need to be more carts available to people moving in and out. I often had to wait for a cart to be available making my trips to storage take too long.

MARK WEINBERG  |  Overall Experience 
Rating:
2.0

Very very disorganized

maura olcese  |  Overall Experience 
Rating:
5.0

Since there is not a U-Haul Storage Facility in Berkeley CA, this is the place to go. Valeria went out of her way to help and assist me. Thanks again, Valeria! The staff is very pleasant and friendly.

Daia Michaels  |  Overall Experience 
Rating:
1.0

Everyone was friendly but unfortunately had a very very poor experience. After talking to the manager David he said he'd give me a call to resolve the issues and never did.

Esteban Cubillos  |  Overall Experience 
Rating:
2.0

My unit was accessed by a thief from an adjacent unit. Boxes were cut through allowing at least one individual to "toss" the contents of my unit. Repeated attempts to contact Facility were frustrated

Jordan Goldstein  |  Overall Experience 
Rating:
5.0

Thank you for your friendly service, i have never visited such a helpful u-haul facility. Keep it up!

Erin Starck  |  Overall Experience 
Rating:
1.0

They ship my U-Box after I requested that they keep it in storage until further notice.They charge me for shipping in the day it was ship which is not what the contract stipulated.

Mariela Dawkins  |  Overall Experience 
Rating:
3.0

Antoinetta, if that's her name, was an angel. 7pm closing hours for the office is understandable but pretty ridiculous for the storage space. On top of that, the ENTIRE facility only had ONE dolly...

Tammy Cheng  |  Overall Experience 
Rating:
3.0

I was a client in 1545 for over 2 years & I must say Ms. Tatia Slay was very pleasant & great to work with.

ANELA HOBBS  |  Overall Experience 
Rating:
5.0

Hello this is Mrs.Sutton, We were very pleased with the quick service of receiving and pick of container. Lula and her employee were Great!!!

richard sutton  |  Overall Experience 
Rating:
5.0

my reason for leaving, I moved out of the area.

ALBERT EARL COLE  |  Overall Experience 
Rating:
1.0

Never again!

LATONIA RANDLE  |  Overall Experience 
Rating:
5.0

I highly recommend the Manager I believe his name is David to get a raise. He is excellent problem solver

kevin williams  |  Overall Experience 
Rating:
1.0

I was allowed to make reservations for a dive up to unit when infact there are no drive up units at this facility!!!!

LASHUNDA SHIVERS  |  Overall Experience 
No reviews have been submitted for this location.

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