Customer Reviews for U-Haul Moving & Storage of NW Detroit

3,559 reviews

19990 Telegraph Rd   Detroit, MI 48219
(South of 8 Mile Rd, In the old Kmart)

(313) 952-9217

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(313) 952-9217

19990 Telegraph Rd
Detroit, MI 48219
(South of 8 Mile Rd, In the old Kmart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Arielle Jones  |  Overall Experience 
Rating:
5.0

Good location good customer service over there friendly and respectful Thank you so much

hussein hazime 
Rating:
3.0

Customer did not leave a comment.

Delonzo Jackson  |  Overall Experience 
Rating:
2.0

I wouldn't recommend NOT 1 person to get an outside Unit! I had a outside Unit, my things were damaged do to excessive amount of rain!

Cheree McGhee  |  Overall Experience 
Rating:
5.0

This is not my info. This is the wrong customer

brenda maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Moore 
Rating:
4.0

Customer did not leave a comment.

KHARI FRANKS  |  Overall Experience 
Rating:
4.0

The back of the van inside I had a couple of pallets in there boxes paper plastic and rags only had to move a dryer so none of it was in my way and she was ready to change it I told her that was all right that's good but it needs to be cleaned out next time for the next person but it worked out for me fine and yes I would tell people about it again to go there and run from there

tony hann 
Rating:
1.0

Customer did not leave a comment.

Malena Baker  |  Overall Experience 
Rating:
5.0

every on there was very nice to me and explained and helped me in a difficult time

Jimmie Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra cooley 
Rating:
3.0

Customer did not leave a comment.

Tyrus Williams 
Rating:
4.0

Customer did not leave a comment.

SHANNON MIREILLE RAMSEY 
Rating:
5.0

Facility was always secure and clean. Even the bathroom. Staff always helpful.

ADA DAVIS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marquita Robinson 
Rating:
5.0

Every single person engaged was remarkable during this rental.

Lou Ruedebusch 
Rating:
4.0

I was satisfied with the customer service. They employees were very nice

Shana Pryor 
Rating:
5.0

Customer did not leave a comment.

Anquinette Washington 
Rating:
4.0

Maybe have more than one person at the front desk

donnie levink 
Rating:
4.0

Customer did not leave a comment.

Courtney Shelton 
Rating:
1.0

Customer service TERRIBLE .. overall TERRIBLE won’t be back & over charged my card.

TANISHA LARMARA 
Rating:
1.0

The staff at that location needs to be more professional and keep their personal conversations to themselves...

sylvia wells  |  First Impressions 
Rating:
5.0

Angela the manager is the best!

PRUDENCE MICHELE JONES  |  Overall Experience 
Rating:
5.0

Hands down this is the best location in metro Detroit. The staff is so professional and helpful. I’ve used this location twice and this will always be my go to location. Please let the staff know they are awesome!!!!

Stacey White Smith 
Rating:
5.0

One tire in the car carrier had a bald spot on it that made the tire out-of-round. The trailer vibrated my truck throughout our entire trip.

James Cowell 
Rating:
4.0

Customer did not leave a comment.

Michael Wright 
Rating:
4.0

Customer did not leave a comment.

MILTON BELL 
Rating:
2.0

I waited 30 minutes to get assistance. The heat & defrost worked intermittently sone of the tine. I was unable to see while driving from the defrost not working, it was raining hard.

Tanja Milton 
Rating:
4.0

Customer did not leave a comment.

ONNIE ANAE STEELE  |  Overall Experience 
Rating:
3.0

They were hard to reach after my move out but the place is good, staff there are helpful but my have been tired and some miscommunication

Felicia Berry  |  Overall Experience 
Rating:
3.0

I waited for over an hour to get checked in it was no customer service one person and 20 people in line that's not that's not good

John Flournoy 
Rating:
2.0

Staff at this location are extremely unprofessional and lack any customer service skill that I would expect to encounter planning a move. From not answering the phone during business hours to services that are stated to be provided somehow cannot be performed. Especially with such a reputable company like U-haul I would expect satisfactory at best. Some not all of the employees at this location will be the reason I will not be returning nor referring any business. Makes the company as a whole look bad in my opinion.

Daijah Martin  |  Overall Experience 
Rating:
4.0

The front desks clerks are not friendly at all. Never have a smile to greet the customers and their facial expressions and tone of voice displsys that they don't like to assist you when you may have other inquiries.

KELITA METCALF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Johnson 
Rating:
5.0

Both rental and check had great customer.

karen ragbeer 
Rating:
5.0

Customer did not leave a comment.

OMARI AKIL 
Rating:
5.0

Customer did not leave a comment.

Lola Pitts 
Rating:
5.0

Absolutely best business interactions I've had w a company, almost EVER. Staff amazingly pleasant, helpful, accurate and detail oriented. Whole process, across country, efficient, affordable, timely, and reassuring. Will recommend Ubox, and around town truck rentals to everyone. Already have to a freind in San Diego, who recommended to friends in Fairbanks and Arizona. While everyone was very good and friendly, the manager dude in Eugene OR and that logistics women who'd call often, as needed, were two OUTSTANDINGLY EXCELLENT employees to me and as representatives and sales team for UHaul. The last two years were full of obstacles, loss, and difficulties. Working w Uhaul for last 8 months was a charm. Thank you! Only recommendation is box pick up in Farmington, MI showed up 30 minutes early, could of been a problem, but truly wasn't. No leakage, no damage, no loss.

joan stempniak 
Rating:
5.0

Customer did not leave a comment.

raven mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milford Netterville 
Rating:
4.0

The U-Haul I was given was so raggedy it need to be serviced. The truck was horrible need maintenance real bad.

Ebony Jackson 
Rating:
5.0

Customer did not leave a comment.

Cianna Norris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MAISEL 
Rating:
2.0

Custom service was not good at all the employees had a attitude and gave me a paper saying it was gas in the truck and it was in E and told me to put gas in there myself and feel out a refund to get my gas money back wow

valerie walker 
Rating:
2.0

Customer did not leave a comment.

Samuel Thomas-Bowers 
Rating:
4.0

Customer did not leave a comment.

VIVIAN ANDERSON 
Rating:
2.0

Customer did not leave a comment.

savon johnson 
Rating:
4.0

It's my 1st time using Uhaul Storage & will be the last. From the truck rental to the storage unit reservation customer service isn't the greatest nor the worst. I was able to find moving help through the Uhaul app & the service was Fantastic.

Roslyn Mccgraw  |  First Impressions 
Rating:
1.0

Very unfriendly and rude contact with U-Haul employees at counter and told that I was called and contacted about billing but I never received a call or any mail person. A counter was very rude telling me that they’re the person that called and I explain to them I did not have any missed calls from U-Haul, but they insisted that they called me

walter pitts  |  First Impressions 
Rating:
5.0

I had overall good experience!

Robyn Rucker 
Rating:
5.0

Customer did not leave a comment.

TODD LAMONTE  |  Online Move In 
Rating:
4.0

Informed employees of the vehicle stalling several times. Was not compensated.

Mia Alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Brown 
Rating:
5.0

The staff was very polite an super helpful

John Ellis 
Rating:
4.0

Customer did not leave a comment.

Toya Harris 
Rating:
5.0

Customer did not leave a comment.

Gabriel Andrews 
Rating:
4.0

Customer did not leave a comment.

Beverly Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Williamson 
Rating:
5.0

Customer did not leave a comment.

Jasmine Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Classie Murden   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenise Copeland 
Rating:
5.0

Customer did not leave a comment.

donnie wilbert 
Rating:
2.0

there was a fine gravel/sand inside of the trailer. I had to sweep it out several times before loading the trailer.

Robert Sawyer 
Rating:
3.0

Customer did not leave a comment.

Myralla Robinson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

delorence Parrom 
Rating:
5.0

Great service…

Milford Netterville 
Rating:
5.0

Customer did not leave a comment.

Crystal Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice McKenzie  |  Overall Experience 
Rating:
5.0

Keep doing good work

Wendell Jones 
Rating:
5.0

I love the people skills that Angela has ..even when she was working solo she maintained her professionalism.

LURINDA FAITH MCKINNEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Forrest Isaac 
Rating:
3.0

Customer did not leave a comment.

Guy Zoma 
Rating:
5.0

Great Service. Representative was helpful and offered suggestions. Thank You for your excellent customer service during a very personally stressful ime during the relocation of my Mom (84 years old) from Michigan to Illinois. Thank You Again!

Marjorie Spates-Pichon 
Rating:
5.0

Customer did not leave a comment.

KIRAN POLISANI 
Rating:
4.0

Customer did not leave a comment.

Rickey Coleman 
Rating:
4.0

I asked for a dolly with the truck, didn’t get it

FANNIE MCWRIGHT 
Rating:
5.0

It was good experience at this location.

Milap Patel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cardia McGee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Ennis 
Rating:
2.0

The employees was rude, eating in front of the customers, not paying attention to the customers, talking rude, talking about personal life with each other opposed to helping a customers no instructions no help on how things go just sign this sign that is all they did. The only helpful person was the young man that was cleaning out the return trucks.

Lasonda Williams 
Rating:
4.0

Customer did not leave a comment.

dommneke Robertson 
Rating:
5.0

You service is great. Will highly recommend you too my family and friends. Thank you.

Pamela Jenkins 
Rating:
5.0

Customer did not leave a comment.

Shannon Lindsay  |  Online Move In 
Rating:
5.0

Nothing. Excellent service. Staff is very helpful.

Kimberly Frederick 
Rating:
5.0

The two ladies at the counter were very courteous and helpful. I’m sorry that I can’t remember their names. . Moving is a very stressful time and your staff made it easier. Thank you so much.

Jordan Jones 
Rating:
2.0

I was double charged for my service they tried to get more money from my card saying I kept the truck for two days when I only had it for an hour 1/2 . The front office was in organize when I came to return the truck an gentlemen told me to give the keys to an person whom was suppose to be outside an it wasn't. Then I went back in an you g lady told me to put the keys back in the truck. So this was Friday the 5th . They call Sunday the 7th to say the truck was not there. It got cleared but they need to get it together

antione alston 
Rating:
4.0

Customer did not leave a comment.

tony stallings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole KIMBLE 
Rating:
4.0

Customer did not leave a comment.

michael white 
Rating:
3.0

I know I'm probably going to need you guys again for another move to a new place I'll be in touch

baron Lewis 
Rating:
5.0

Customer did not leave a comment.

DANIELLE sanford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Smith  |  Overall Experience 
Rating:
5.0

Everything was great!

Jacquelyne Carter 
Rating:
1.0

Customer did not leave a comment.

Latoya Watson  |  Overall Experience 
Rating:
5.0

Everyone was really nice and super helpful. I had to be out of my storage unit by the 1st and I severely underestimated the hauling capacity of my Honda Civic, so I was grateful that they were open on a Sunday. Thank you for making a stressful day much less stressful!!!

MEGAN JOHNSON 
Rating:
5.0

Tanisha was very helpful in such a need of storage immediately. very professional she got straight to the point in reserving as well as adjustment with dates when I no longer needed the storage she remind me to cancel so that I wouldn't endure any additional charges for the following month Tanisha has gone over and beyond. I just want to Thank Tanisha for being there with such professionalism in delivering straight speedy fast service in order to assist the customer in need secured locked down she took care of it I would highly recommend. Public Storage ⭐ ⭐ ⭐ ⭐ ⭐ Thank you

PAMELA TOLBERT 
Rating:
5.0

The customer service was excellent. All of the employees exhibit professional, vehicles and equipment were clean. Really made my rental process smooth. Especially, the staff of a women ran location was run with excellence. I would recommend this location to anyone.

LaKisha Gary 
Rating:
5.0

Customer did not leave a comment.

John Redd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD TYLER 
Rating:
5.0

Everyone was very professional.

DORIS BRIGGS 
Rating:
1.0

The staff at this location was very unprofessional and did not attend to the customers as they should. One of the ladies there was shouting to the back of the office to another employee asking what she had to eat and asked if she would bring her some. She was snacking on whatever she had at her desk and drinking her coffee. She answered the phone all while I was sitting there and put the customer on hold and told another employee the name of the caller and said they just kept calling and that they were getting on their nerves. Very unprofessional!!!! So my resvervation was for 12 noon and I asked for a 26 foot truck and when I got there the lady said they didn’t have it and didn’t try to help me find one at another location. Basically just told me that was old she had and just sat there didn’t try to offer me anything for the inconvenience. So with the smaller truck I had to make two trips which caused me to use more miles than I wanted. So with all that being said….. I will NEVER use this location again and would not recommend this location to others.

TOMIKA KIMBERLY DIALS 
Rating:
3.0

Customer did not leave a comment.

Carmen Grange 
Rating:
4.0

Customer did not leave a comment.

Ronnie ADAMS 
Rating:
5.0

Great service

RUTH YVETTE SECREST-SNYDER 
Rating:
4.0

Customer did not leave a comment.

BRANDI DANIELLE RILEY  |  Overall Experience 
Rating:
4.0

Besides them giving me the wrong storage but it was corrected immediately and I’m grateful for that

BRANDI DANIELLE RILEY  |  First Impressions 
Rating:
5.0

Great customer service

arturo glaspie  |  Overall Experience 
Rating:
5.0

My move out date was 12/16/23.

Bobbie Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Alston  |  First Impressions 
Rating:
1.0

The truck was not available when I went to pick it up . I was advised to downsize to a 17" and the keys were not in the lock box . I then was told to go with the 15" and return to get the 26" when the unit store opened. I made reservations 5 days in advance because my movers had to go to work . It was a disaster! Also when I did get into the 15" it reeked of cigarettes and it was empty

Randi Malone 
Rating:
5.0

Customer did not leave a comment.

Johnae Kimbrough  |  First Impressions 
Rating:
4.0

One of the doors was broken to unload so everyone had to use one door took a more time than it would have taken with both doors open

Chana Hardin  |  First Impressions 
Rating:
2.0

Rude staff dirty trucks

Amber Simmons 
Rating:
5.0

My agent was the best my house burned down and we were trying to salvage some things she was so passionate patient and helpful. The overall staff was nice as well my pick up and drop off was great.thanks again

Chana Hardin 
Rating:
5.0

Have some seating where they wait in line, maybe a ticket number system while the customers wait to see a cashier or service worker

COURTNEY CLAYTON 
Rating:
5.0

Customer did not leave a comment.

Brandon Clifford 
Rating:
5.0

Customer did not leave a comment.

Stephan Hodge 
Rating:
3.0

On line it had a month free I get in the store it cost $160 right there and then

Carla Lancaster-EL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ava Willis 
Rating:
1.0

One of the employees was so rude and very dismissive

Chyna Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Avery  |  Overall Experience 
Rating:
3.0

Truck was old and drove terrible. Lights in dash board was not working. Guage didn't working . I couldn't tell if I was in park or drive.

Lois Theo 
Rating:
3.0

Customer did not leave a comment.

KAYLIE ASHLYNN BULLOCK 
Rating:
4.0

Customer did not leave a comment.

Alissa Cancel 
Rating:
5.0

Customer did not leave a comment.

Darrell Palmer 
Rating:
5.0

Customer did not leave a comment.

Pamela Avery  |  Online Move In 
Rating:
2.0

I was talk to an treated like I did something wrong , I was also handed off from 1 young lady to the next an then questioned like "you don't have a reservation" which I did only because the 1 I normally go to didn't have any car dollies , it wasn't a good experience, but upon returning an picking up my refund they where friendly an quick

Alphonzo Scott 
Rating:
5.0

Customer did not leave a comment.

Kelli Lawhorn 
Rating:
3.0

Some of your trucks need repair

Gail Thompson 
Rating:
5.0

Receive deposit back quicker

William Mobley 
Rating:
5.0

The girls r wonderful and they answered all my questions 💯💯💯

Daniel Gonzlaes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacy gill 
Rating:
1.0

I couldn’t access my storage unit. Staff cut my lock off (for a reason) and acted slow when I asked them about it. They then Lied and said that the guy who cuts the locks off was gone. They were going to charge me $50 to cut off a lock they had put on my storage unit instead of finding the key to the lock they placed on there. Luckily I was able to work my charm on a male worker, and he really helped me out. I wouldn’t have been able to access my stuff without him. He went above and beyond. He even found my old lock that was cut off inside my init. The rest of those people in that office truly are sorry but I get why they are where they are in life so hey. Glad I got my stuff and don’t gotta deal with these slow people again.

Sydney Kirkland  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beniamin Dascal 
Rating:
5.0

Everything was great. Thank you

Mae Conley 
Rating:
5.0

Very friendly great customer service.

Linda Walker 
Rating:
5.0

Customer did not leave a comment.

Anija Anderson  |  First Impressions 
Rating:
1.0

My previous reservation was given to someone else even after I had confirmed the reservation. However, the previous location did not issue the $50 reservation guarantee credit to me. Secondly, I was given a truck with 3 miles range remaining on it. Additionally the truck was smelling of weed inside the occupant cabin area. For this inconvenience I was given only $50 refund. Since I did not received the promised $50 reservation guarantee amount, I consider this case not resolved and nobody is reaching out to me to resolve it. Extremely disappointed!!!

Rohit Patil 
Rating:
5.0

Plz put my $25 back on my credit card that you owe me, thank you

Laranda Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy cobb  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Williams 
Rating:
5.0

Customer did not leave a comment.

randy cobb 
Rating:
1.0

I brought the truck back with the required amount of gas and before the rental allotment was over and still was charged for gas. The fee was overpriced and on top of that I rented a storage unit and all of my belongings were destroyed due to rain storms In my unit and was never fully compensated

Tawana Brookins 
Rating:
5.0

Customer did not leave a comment.

Michael Williams 
Rating:
4.0

Customer did not leave a comment.

malik miller 
Rating:
4.0

the Uhaul app is a bit sketchy but luckily I did not need it a lot because they took care of me on the phone and in person

Charles McKenna 
Rating:
5.0

Everyone was very helpful and patient! I explained that I was nervous about using a car dolly. They answered my questions and sent 2 different people outside with me to ensure that I was trained and confident before I left the premises...

brandon jones 
Rating:
4.0

Nothing thanks

margo harris 
Rating:
5.0

Customer did not leave a comment.

Pierre Smith-Bey 
Rating:
3.0

This is not a 24 hour storage unit. I’m literally sleeping in the U-Haul until the stores open

SARINA TUGGLE  |  First Impressions 
Rating:
5.0

Return process a little clearer

Joseph Thomas IV 
Rating:
5.0

Customer did not leave a comment.

RICHARD STEINIK 
Rating:
5.0

Customer did not leave a comment.

Brenda Miller  |  Overall Experience 
Rating:
1.0

I rated it poor because I was treated with anger and disrespect by the young lady who checked me in to storage unit 2257. She set up roadblocks to keep me from getting a storage. It was Lauren who actually got me into the storage. Then the young lady tried to discourage me from taking out insurance. I insisted thinking this would prevent thief. It did not. Again my unit was compromised by thief. I’m very disappointed and feels violated that cloths and other items were taken. I would like to file a report so that cooperate will be aware that there is a lack of honesty and integrity within the U-haul organization.

Addie Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest Guise  |  First Impressions 
Rating:
5.0

I began my service there on Thursday, November 17th at around 7:15 am. The manager on staff at that time was ultra professional, helpful, and courteous. She exemplifies customer service in it's perfection. Moving forward, I will only use this U-Haul branch and will highly recommend other to do the same. I wish I could remember her name so that I could specifically mention her, but I am terrible with names. In description, she was a very attractive, slender, African American woman.

Bobbie Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernette Fowlkes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Terry  |  Overall Experience 
Rating:
5.0

Farrah was exceptional, along with the entire staff.

Michael Stephen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD CHARLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK craighad  |  Overall Experience 
Rating:
5.0

The employees were amazing great customer service

TERRA PATRICIA-DOROTHY TRAVIS  |  Overall Experience 
Rating:
3.0

Hard find my storage unit

Latice Riley  |  First Impressions 
Rating:
5.0

Great easy move In overnight no hassle didn’t even need to talk to a rep

Tayvion Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee cochran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Gibson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sharron Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa strickland  |  Overall Experience 
Rating:
5.0

Had no problems. Everyone had good customer service.. I appreciate you all..💖👍

angela fuller  |  Overall Experience 
Rating:
5.0

I appreciate the U-haul staff members at the telegraph and 8 mile location for communicating and being understanding during my hardship💗. Thankyou, God Bless.

Shayla Jones  |  Overall Experience 
Rating:
5.0

Young lady that helped me was great thanks 😊

Janaice Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dionne Finklea  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Patterson  |  Overall Experience 
Rating:
5.0

Easy access 24 hrs a day, well secured and available staff when I experienced an issue.

terry cureton  |  Overall Experience 
Rating:
5.0

I love the people who work there thank u for ur service

Shawn Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dawson smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darnell kelsey  |  Overall Experience 
Rating:
5.0

Excellent customer service

patrice price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erika clausell  |  Overall Experience 
Rating:
4.0

Friendly, convenient, professional.

CHARLES RUE  |  Overall Experience 
Rating:
5.0

Outstanding facility! Great staff.

Perry Harkness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion Jones  |  Overall Experience 
Rating:
4.0

I was disappointed that everything was not set up as I expected but I still was able to store my things and drop.the truck off at the most convenient location. Things seem a little unorganized and people say one thing on the phone and something different in person which is confusing

Michelle Mcclain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne Finklea  |  First Impressions 
Rating:
3.0

Access to the place is really hard to get to.

Erik Salas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JMAHLJKARI YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Reid   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanel Wilson  |  Overall Experience 
Rating:
5.0

The young lady who processed my storage unit was helpful and friendly. A pleasure to deal with. She has braids and I do not remember her name but super helpful. She deserves a raise!!!! Thank you 😊

Kamira Abner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latara Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOYA HICKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrion Brown  |  Online Move In 
Rating:
5.0

Thk u the staff was very awesome and helpful.

charron stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mechelle Ingram  |  Overall Experience 
Rating:
5.0

This storage facilty is something that is a very needed convenience/peace of mind.

Latara Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanita burks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

niesha mack  |  Online Move In 
Rating:
5.0

Service was amazing and convenient. The staff were friendly and helpful. Thank you Uhaul for keeping my things safe and bug free.

Tracy smith  |  Overall Experience 
Rating:
5.0

The person at the check in counter did an outstanding job. Saturday morning August 19th. Wish I could remember her name. Thank you

Perry Harkness  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JMIYA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanel Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Shivers  |  Overall Experience 
Rating:
5.0

Great staff, and very helpful

Harold Knox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

saquanda thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDOU NDIAYE  |  Overall Experience 
Rating:
3.0

My storage had roaches in it!!

LaDrena Welch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mai horton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jay brown  |  Overall Experience 
Rating:
4.0

I wound up over paying for my storage over 13 months it was just supposed to be a short-term thing I just didn't like the rate hike.

elwood collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadija King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine Marshall  |  Overall Experience 
Rating:
5.0

One time I didn’t close my unit securely. When staff noticed, they called to alert me. They also secured the unit until I could come back with my key. When I got there a week later, they showed me how to properly close it up, too. When I was closing out my account, they young lady at the desk was attentive, darling, and efficient.

Devon Grice  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Larese Wood  |  Overall Experience 
Rating:
1.0

Some of my belongings were stolen. Didn’t even feel like filing a police report. Just disgusted with the whole ordeal.

Leon Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Davenport  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

URSULA ANTINA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vincent wade  |  First Impressions 
Rating:
5.0

Should I need storage in the future, I would likely consider using U-Haul if I am given a competitive rate. Also, I would not hesitate to recommend this U-Haul facility to others. Sincerely, Georgia D. Manzie-Porterfield

GEORGIA manzie-porterfield  |  Overall Experience 
Rating:
4.0

None 😃

Daniel Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS BRIGGS  |  Overall Experience 
Rating:
2.0

The facility has fine bugs that are very ignoring needs to be addressed. You can’t move in for bugs flying around you in your face landing on you. That’s just nasty you need it exterminator.

Yolanda Jackson  |  Online Move In 
Rating:
2.0

I never received a free lock for my unit

Ramiro Alvarado  |  First Impressions 
Rating:
4.0

Thanks U-Haul. But since you're asking we did not appreciate the price increases. Our stuff didn't get any heavier or we needed a larger space. As low income clients, in between living arrangements, it was piling on for us. I think if you start with a price, it should stay the same for the duration. Just saying. Anyway, thanks again.

Andrea Hughes  |  Overall Experience 
Rating:
4.0

Staff good facilities good but my unit #1062 leaked.Ruined my shipping boxes over 10 cases I have to clean up the mess and get up all the wet cardboard.No fun also ruined a case of connecting rods thanks

Craigcleveland Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine sheppard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Mason  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerald Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela Schreiber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah mcgee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaubare Anderson  |  Overall Experience 
Rating:
5.0

All staff members display a positive work ethic. I appreciate that because I strive to be best at what I do...

Herman Boyd  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shantel Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Alexander  |  First Impressions 
Rating:
2.0

The staff was friendly not helpful. I still have an issue they have yet to resolve. This issue has been on going since 4.3.2023 I have been charged twice for a storage I moved out on 4.3.2023

CHAIRMAINE LATRICE THARPE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thafirah Abubakr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keneshia Allen  |  First Impressions 
Rating:
5.0

The entire staff from the gentleman outside directing your return U-Haul safely through the parking lot to the Representative assisting you with your rental Weather it was a return, storage etc. I listen to them carefully as they assistant everyone attentively. I use this location four years ago when I move from Detroit to Denver, I chose this location to continue to do business with when I decided to return to Detroit .The representatives were courteous, professional, friendly, and understanding, that it can be a bit much driving 17 miles running into hail and foggy weather. And I especially respected the way each Representative handle the conversation when calling another location and how that person on the other end responded to them. They seem happy to be working for U-Haul very good personalities on both sides of the phone. They were smiling, professional, and ready to serve one another needs for calling.

Lynette Rhodes  |  First Impressions 
Rating:
1.0

All of my belongings were rained on for three consecutive days and no accommodations were made available at all I would never recommend this facility to anyone ever

Tawana Brookins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lavon johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

velma Repress  |  First Impressions 
Rating:
5.0

Our first experience with a storage unit. It was good!

Sanford McQueen  |  Overall Experience 
Rating:
5.0

The two young ladies that assisted me, went above and beyond to help me. I appreciate everything they did for me.

LaDrena Welch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanel Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Guzick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack jordan jr  |  Overall Experience 
Rating:
5.0

The best team I ever had working with me.

JOEYVAL DILLARD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

matthew anderson  |  Overall Experience 
Rating:
5.0

Uhaul is the best storage facility when it comes to customer service and working with clients. I was I'll for 3 yrs and they worked with me and let me hold/ keep my storage without taking advantage or gouging on the fees. If you have anything at istorage down the road beware they charge excessive late fees, threats and constant harrassment calls email, call, automated. If you had that one even the late fees are higher within there other locations... They don't work with you if you can't pay your stuff is auctioned even if u pay all your fees for that you don't get anything back... Fake reviews also. Uhaul has these scam places beat I. Service excellence and sensitive service. Thank you U haul for having my back!

Lisa Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chartasya Cathey-Brooks  |  First Impressions 
Rating:
5.0

Manager corrected a mistake effortlessly and professionally when I needed a larger unit. Very professional service.

Brenda Underwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terence Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zennessa Craig  |  First Impressions 
Rating:
5.0

Thank all if you. Very good staff

DORIS BODDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ingrid Turnbore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charvielle King  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

GWENDOLYN MARIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie Styles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELSHONDA JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackquline Joseph  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RODERICK HARRIS  |  Overall Experience 
Rating:
1.0

This facility is the most poorly equipped, and staffed facility I have ever been to. The staff, all the way up to Angela Boone, the store manager was unprofessional. The staff that worked there has horrible attitudes, very poor customer service skills, and lack the proper staffing and capabilities to effectively run the location for optimal business. I would not recommend this facility to anyone. If I ever need to rent a truck or use a storage facility, I’ll drive in the complete opposite direction to get decent services, even if I lived next door to them. Overall rating, ZERO STARS!

Anthony Hugger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Norwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

saquanda thompson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Myralla Robinson  |  First Impressions 
Rating:
5.0

The facilities were great! I really would like to thank all of your staff for the professionalism and outstanding customer service!

teenickia dunbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Fantroy  |  First Impressions 
Rating:
3.0

My storage experience was pleasant until I decided to move out. I called and informed the person who answered I was moving out of my storage unit. She did not tell me I was to begin the process of moving out on the website. The day I moved out, the office attendant wasn't very helpful. She was disinterested and not professional at all. When she was asked about where I could find a dumpster, she had no information. There should be some information for customers as to where a dumpster is located. Very inconvenient.

Allyson Hankins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA FAYE KIRK-PEACOCK  |  Overall Experience 
Rating:
5.0

Front desk staff needs more training/knowledge and to overall have better attitudes.

Kordaye Whitsey  |  Overall Experience 
Rating:
5.0

Friendly, helpful, clean

Autumn Frederick  |  First Impressions 
Rating:
3.0

Would have been excellent, but the price increases were not cool. That’s why I decided to move out.

LAKEISHA NICOLE BENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Henderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALONDRIANNA SHAN BURNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Shivers  |  First Impressions 
Rating:
2.0

I made a reservation & they Rented me a unit with a lock on it, then tells me it will be 3-5 days to get my $ back or go to the uhaul on 8 mile @ evergreen and they will wave the 1rst months fee, get to evergreen uhaul & they said they have nothing to do with what Telegraph uhaul done to me & they will reserve a unit 4 this Friday 4 me😳🥺l still want my $ back, nothing to talk about but my $$$ , l did try to resolve it $ all l got was a unit reserved 4 Friday, no courtesy nothing, l will call fox 2 if my $ isn’t refunded thank u

Laranda Johnson  |  First Impressions 
Rating:
4.0

...

Marvin Kitchens  |  Online Move In 
Rating:
5.0

My items were in storage for 4 years the facility was always clean and the staff super nice. Angela and her team deserves 5 stars you all will be missed.

theresa trowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Brown  |  First Impressions 
Rating:
1.0

Worst customer service. Had to elevar my complaint several times . The staff never checked me out and I was billed for several months automatically. Despite emails and calls . I was finally refunded but kept getting emails to pay. It it was not for the field manager this issue would not been resolved

Marco Betancourt  |  Overall Experience 
Rating:
4.0

Employees are very rude and unhelpful Not all the employees some was very helpful

Marque Debrossard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriane Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deano Felix  |  Online Move In 
Rating:
1.0

Young lady at front desk wasn’t informative , gave wrong information, gave us the wrong storage size and had a TERRIBLE attitude.

Kordaye Whitsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelvin Irving  |  Overall Experience 
Rating:
5.0

Thanks for having a clean and respectful facility that I feel comfortable in and,.. will recommend it to others that will maintain it as well.

Phyllis Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Guyton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james morres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camarhi Freeman  |  First Impressions 
Rating:
5.0

I had to move to a larger unit the day I moved in. The transfer was done with ease but the salesperson made an error in billing. Called and spoke with Ms. Boone who corrected the error and graciously apologized. Very professional attitude.

Brenda Underwood  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARCUS RAYFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denice gibbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Guyton  |  First Impressions 
Rating:
5.0

Staff was amazing and very helpful.

Racquel Ragland  |  First Impressions 
Rating:
1.0

My receipt was wrong. I was charged twice on my credit card. The service was terrible and I will never do business at this branch again.

Dwayne Brown   |  Overall Experience 
Rating:
5.0

Great experience with this location.

Marsha Morgan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DWAYNE VALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaToyia Newson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne gault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin Perryman  |  Overall Experience 
Rating:
5.0

The manager Angela was great and her staff.. Never had issues at this location as I’ve been doing business there for years.. Always clean and smells refreshing.. Thank you all for the good customer service as always…

Shamonik Warren  |  Overall Experience 
Rating:
1.0

Will never do business with uhaul ever again!!

DESMONE HARRIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yolanda Jackson  |  Online Move In 
Rating:
5.0

LoyeJoy Brown was AMAZIY

Joshua Banks  |  First Impressions 
Rating:
5.0

Thank you for your cleanest

Annie Lockhart  |  First Impressions 
Rating:
4.0

I loved the staff you have there, although we had to learn to disagree when wages went up, but it was great, Angela is truly a keeper, a great personality and a wonderful approach as a leader, I’m happy with my choice and if I’m in need of a storage unit, I will surely return.

rodney thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAngelo Dixon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roshawn Smith  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEITH ERIC HINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monee Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latrice Phillip  |  Overall Experience 
Rating:
5.0

Kudos to the manager Angie she took care of me over the last few years of being at her location. Very professional, helpful to the customers, and her staff. Again, she has great customer service and she should be acknowledged. Thank you Angela and keep up the great job!

latrice lucas  |  Overall Experience 
Rating:
5.0

This staff is OBVIOUSLY well trained. Everyone is extremely friendly, knowledgeable and professional.

janice jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Necole Dunn  |  Overall Experience 
Rating:
5.0

The staff were wonderful

sashanti morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jimmy autaum beaty nagel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Cleague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luvjoy Brown  |  First Impressions 
Rating:
3.0

No

William Buchanan   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Strange  |  Overall Experience 
Rating:
4.0

Storage price a little too high

LEVALLE WASHINGTON  |  Overall Experience 
Rating:
5.0

Get a public transportation stop closer

franklin freeman jr.  |  First Impressions 
Rating:
5.0

The young lady at front desk was an excellent attendant

keith lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice Hearns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ONEAKA SOLOMON  |  Overall Experience 
Rating:
5.0

Only thing I didn't like, price when up twice within 6 months. Over all it was great.

Rosalie Love  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gracieuse Xavier  |  Overall Experience 
Rating:
5.0

Easy access during and after hours. Clean. Well lit.

Dana Katinas  |  Overall Experience 
Rating:
3.0

The duration of the storage-time was good. During move-out, I experienced a problem that I am in process of addressing with Ms. Boone-Good. On the day of move-out, staff employee Ms. Farrah, was very professional!

audra williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaunte' Brown  |  Overall Experience 
Rating:
3.0

Everything about U-Haul is good as far as the storage getting in and out some of the staff was friendly. There were times that I called and was put on hold for over an hour plus. And the day of my move which was Saturday December the 2nd I tried to get a truck and was told on the 1st and the second that telegraph didn't have any trucks available. I reserve the truck through the 800 number and there. There were several trucks in the whole parking lot when I pulled up other than that it wasn't okay experience.

Charita truelove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Simmons  |  First Impressions 
Rating:
5.0

Will rent again in the future!

angela fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri Edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chana Strong  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Noel Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maya Mcdowell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVE GABRIEL OSU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taneisha sims  |  First Impressions 
Rating:
4.0

Good

Dionne Falconer  |  Overall Experience 
Rating:
5.0

Appreciate you all always!

Steven Boyer  |  First Impressions 
Rating:
2.0

Storage unit leaked and mold developed in many of my items

PATRICIA DEMARCO  |  Overall Experience 
Rating:
5.0

I like U- Haul. Keep up the good work

malvina church  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna Howard  |  Overall Experience 
Rating:
5.0

Everyone was very helpful anytime I had an issue.The staff is a marvelous staff to work with I still recommend people to you all anytime I personally enjoyed my belongings be safe there at y’all facility. Thank you

Louise Mcgowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Konika Cantrell  |  Overall Experience 
Rating:
5.0

Lovejoy was Awesome!! Everyone was kind. The facility was clean. We would highly recommend this facility. Thank you so much for making this move so much better! : )

TROY KAMINGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darryl cornwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shari Daly-Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENISE WILSON  |  Overall Experience 
Rating:
5.0

I appreciate the employees at the Telegraph location. They always provide excellent customer service.

Janice Jones-Sow  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antwon Wormley  |  Overall Experience 
Rating:
5.0

The service was excellent from Love Joy and Clarence! Everyone was very professional and accommodating despite it being a lot of people moving at the first of the month I was well taken care of. I originally booked a smaller unit and Love Joy had an extra unit which she sold to me as well. I appreciate everything.

Joy Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Ridgeway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Calzadillas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Griggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna Felton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond Coates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Withers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARCHETTA KAYE JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brain Davenport  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bonita thomas  |  Overall Experience 
Rating:
5.0

The workers were very nice and kind and very considering of it being hot

LINDA FAYE KIRK-PEACOCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ravenamelia Gregory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ervin Chisolm  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

toyia murray  |  Overall Experience 
Rating:
3.0

It's not fair that I was leaving to move to Georgia I had the storage unit in Detroit for not even 7 days and they charged me a whole $160 or 70 bucks did not try to give money back on time for being in the unit or anything I believe I should get a refund of some type

Antonino neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACEY WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLYNN REGNAY FELDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON JEANNE THOMPSON  |  Overall Experience 
Rating:
1.0

All staff should have access to avaistirage units and trucks. I lost out to an online reservation because the staff member informed me that he didn’t have access. I had to wait for the other member return from the store. The 24 hour access was not available.

RENEE COBB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamera alvarez  |  Overall Experience 
Rating:
5.0

All the worker was very nice and helpful!!!

CARLA ANITA WIGGENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mashala pate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome Pace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casandra daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Bundy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric Bryant  |  Overall Experience 
Rating:
1.0

I did not received an advertised free lock on my unit

Deigo Grant  |  Online Move In 
Rating:
3.0

Long lines in the office.

John Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darleene Truitt  |  Overall Experience 
Rating:
5.0

Great service. New employee was a little slow but overall the rest of the staff and service was PERFECT!!

Sharon Walls  |  First Impressions 
Rating:
4.0

All the staff was very helpful

KAREN MCLEAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAIAH THOMAS-DA  |  First Impressions 
Rating:
3.0

Please adjust your records , my unit was emptied on November 3, 2021, please remove the current fees added to my name I have no current outstanding balance with your Company.

KARLA MERRITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal Washington  |  First Impressions 
Rating:
5.0

Thank you for being here for my move

diana dickson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRANCE FRANCIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jahue Whitlow  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetria Lively  |  Overall Experience 
Rating:
5.0

It was nice and clean. The staff were nice. This is me first time having to use a storage unit.

Charita truelove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Monford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID SYLVESTER WARE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshalean Garrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deandre Dickerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chimere Taylor  |  Online Move In 
Rating:
5.0

I was lost for at least about 45 minutes. Went to the office. They had somebody out there to help me. First time using a storage spin. The young lady helped me. She was very very helpful. Thank you for all All your help

LATONIC RICHELLE REAVES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jahue Whitlow  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sangriaa lavender  |  Overall Experience 
Rating:
3.0

The manager need a attitude adjustment very rude.

sabrima dalton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Summers  |  Overall Experience 
Rating:
4.0

Very good place on telegraph and eight mile love the manager angels we sent a few people to her she is like fsmily n was very helpful to me especially during times I travel for ministry n prayed over people n kinda got back late she was very helpful patient n kind I appreciate people like thst n her team was kind I’m very thankful for the year I hsd it worked excellent for me I’ll definitely use you all for the future thank you so much I appreciate everything have a bless n safe Sunday u haul team n remember always put God first

sabrina williams  |  Overall Experience 
Rating:
3.0

I would give 5 stars if some of the reps I spoke to after being stuck outside my storage unit for 45mins because no one gave me my access code could assist. "Saying I checked in already" I always refer people to this location.

Tanita Malone  |  First Impressions 
Rating:
5.0

Availability was great and courteous fantastic

LOTTIE KAY PARKER  |  Overall Experience 
Rating:
5.0

Yes, thanks everyone and every thing was excellent service.

carol green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBONY KAI JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tennika Moss  |  First Impressions 
Rating:
5.0

Thank You Everyone!

Phyllis Kuhn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelvin Thomas  |  Overall Experience 
Rating:
5.0

Best Uhaul experience and service ever! Brian, very professional and courteous.

Malik Ali  |  First Impressions 
Rating:
5.0

Good Job

Roderick Straughter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna Howard  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOHN BUHL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Houston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SACHIN HAWALDAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iniece McCord  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latrice Brown  |  Overall Experience 
Rating:
1.0

The storage room entry sliding doors rarely worked it was an inconvenience for me for 7 months this would be my last time patronizing this business.

keisha brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyla Applewhite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicola alexander  |  Overall Experience 
Rating:
5.0

Thank you!!!

JOHN WESLEY CROMER  |  Overall Experience 
Rating:
5.0

Ms Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.

PATRICIA MALIK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darleene Truitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhoshanda Mclittle  |  First Impressions 
Rating:
5.0

The staff was fantastic, super informative and very helpful.

staci lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Ridgeway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celisa McAfee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie Halbert  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Piper Carr  |  Overall Experience 
Rating:
5.0

Everything was fine

gary martin  |  Overall Experience 
Rating:
1.0

My unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.

Timothy Mcclure  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina Joseph  |  Overall Experience 
Rating:
5.0

The Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.

habakkuk joshua paige  |  First Impressions 
Rating:
5.0

staff was pleasant, professional, informative and competent. Very welcoming---

Harry Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda Stallings  |  Overall Experience 
Rating:
5.0

Very good customer service

andre boyd  |  First Impressions 
Rating:
5.0

Angela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.

DASHAWN VANEZ SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Hamilton-Eason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

porsha gray  |  First Impressions 
Rating:
4.0

There was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit card

James Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique wiley  |  Overall Experience 
Rating:
5.0

Very easy self store system to use. Great access. Very clean and well lit.

Dana Katinas  |  First Impressions 
Rating:
5.0

The rep who assigned my storage was fantastic!

isaac hatcher  |  First Impressions 
Rating:
4.0

Nice ladies on registers. Not enough employees through out. No place to put trash.

Sharon Mcmorris  |  Overall Experience 
Rating:
1.0

I appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8ml

ANITA Rooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACIE LUCAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHUN N DONALDSON  |  Overall Experience 
Rating:
5.0

Staff was wonderful manager Angie is wonderful

KIMBERLY YVETTE ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DERRICK LEE-ANTH PAIGE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

heather hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TABATHA ANN DAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNEST SWAN  |  First Impressions 
Rating:
5.0

Very helpful staff!

Eugene Phillips  |  Overall Experience 
Rating:
5.0

Angela the manager is the greatest asset to the uhaul organization and she has trained and maintained a great crew of workers as well and i will highly recommend them to any establishment not only in the inner city but worldwide and considering i previously own 2 prominent businesses myself she has taught a lot that i have taken in and it has increased my revenue in great numbers 👌

eugene thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH EDWARD BIBB  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Paris Ramsey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRACEY WILSON  |  First Impressions 
Rating:
5.0

A very pleasant experience

THADDEUS SHAKOOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imani Dorsey  |  Overall Experience 
Rating:
5.0

The lady at the counter was very nice I feel like she went above and beyond for every customer that was in the store while I was visiting

SHAREE LASHAWN MONROE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shakara sims  |  Overall Experience 
Rating:
5.0

Everyone was very polite, helpful, and patient I woul recommend this U-Haul facility. Thank you, for your help. Louise Dunn

Louise Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shansharae Dawson  |  Overall Experience 
Rating:
5.0

Great customer service.

NEAL WASHINGTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Doss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celisa McAfee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marza Morton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keenan Harper  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KARLA MERRITT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Denise Oliver  |  Overall Experience 
Rating:
1.0

0ne female employe was very rude and very rude very argument

frederick rogers  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Karisten Findley  |  Overall Experience 
Rating:
5.0

One of the staff Luv Joy was great and helpful help me plan out my storage and truck rental and she also showed compassion during my stressful time.

Erika Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

octavia harris  |  Overall Experience 
Rating:
5.0

The young lady who helped me was amazing! I've had a rough go of it the entire week U-Haul has messed up several orders and then I got a leaky truck and damaged property I was willing to give up on U-Haul. Then the young woman at this facility that waited on me changed my mind. She was phenomenal compassionate and extremely professional. In my mind she's due for a promotion a raise of bonus pat on the back all of that and more. She is by far the best representation of your company I have encountered in a long while. Do right by her or I will steal her from you for my company

Kathleen McClaine-Pavey  |  First Impressions 
Rating:
5.0

I’ve already recommended you guys to my friends. Customer Service was beautiful, I didn’t get the young lady name but she was actually supposed to be off this day. I’m glad she was there.. I made reservations for a storage unit and a truck before I came in to the store. And the person over the phone booked me for storage unit there at telegraph and 8 mile but uhaul truck at another facility.... But this young lady made sure I could get everything I needed in one stop. I thank her because it was convenient for me. I applaud her customer Service and her kindness.. She did everything by herself with no one else there helping using two and three cash registers and six people in line.

Charmaine Locke  |  First Impressions 
Rating:
5.0

Ms. Angela is AWESOME very experience knowledgeable made me feel better about the choice I made with my storage.!

Iniece McCord  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA JANAI MITCHELL  |  First Impressions 
Rating:
5.0

I needed a quick fix for a storage need and U Haul did a great job for me. I was in in less than 15 minutes over the 4th of July weekend I was only there for a few days and would definitely use them again and recommend them highly.

Marco Betancourt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Abernathy  |  Overall Experience 
Rating:
5.0

Thank you for everything i appreciate you'll for have me for a customer

monica clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justine thomas  |  Overall Experience 
Rating:
3.0

My access card did not work. The sliding glass door did not open. We had to use small door. No cart available for smaller boxes. Uneccessary extra time to unload truck on the holiday.

Carrol Glispie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashawnda Lotts  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

APRIL ERVIN-JACKSON  |  Overall Experience 
Rating:
5.0

I did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice place

Shawn Jordan  |  First Impressions 
Rating:
5.0

Ashley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership Thanks

TONYA THOMAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erika Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne Wickham  |  First Impressions 
Rating:
1.0

I was very disappointed with staff when the customer befor me wasgiven a month free with out renting a trailer until the next day# 1 I couldn't rent the trailer until the next day and I was denied the first months rent because I wasn't a female. Then they refused to except my payments via phone or set up a direct payment I couldn't get there and they sold my unit because they don't answer the phone and place you on hold for 45 minutes then you can't get ahold of them or tell you to hold and never come back on the phone or just plain hang up on you and never call you back !!! Please call me back at 248 8009829 to discuss I am very disappointed I lost several thousand in my tools and I am disabled 24 years now at 53 years old they took my extra money I once lived on away disrespected me because I am not black that is racist towards me from day one the couldn't show me where my unit was when I rented my unit They were closing and refused to allow me to view it before they closed so I actually did not get the unit until the next day either

john philips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanekia Cyriaque  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH TYSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

torrie lucas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tikia Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas Pallu  |  First Impressions 
Rating:
5.0

Very professional’, helpful and friendly. Great customer service.

Martha Cruz Guevara  |  Overall Experience 
Rating:
5.0

So far, so good!

Marsha Morgan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chelinda Maxwell  |  Overall Experience 
Rating:
5.0

Everything was !!

George Mctyree  |  Online Move In 
Rating:
5.0

My storage unit was very clean, so absolutely I would be a returning customer if need be.

Jocelyn Criswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ko Nsha manning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tawana broadnax  |  First Impressions 
Rating:
1.0

Over charged. No pro rated refund. Paid storage a month in advance no refund. Had trouble opening doors to access storage unit at 12 noon. Alarm kept sounding. I want my $133 returned to my account. Unprofessional location in zip code 48219 with Angela as the manager.

LaTrece Cash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madah Monker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karmel White  |  Overall Experience 
Rating:
2.0

Not my unit

GEORGE KLEINERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

johnny menifre  |  Overall Experience 
Rating:
1.0

I do not recommend Uhaul at 48219. Poor business practices. Poor communication. Inconsistent information. Over billed. Storage hours not accessible and not accurate. I will not recommend this facility to anyone. Terrible customer service. Manager is not truthful nor transparent. . As of today I have not been contacted about over billing discrepancies.

LaTrece Cash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Risa Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neshele Godfrey  |  Overall Experience 
Rating:
5.0

The manager and staff were very helpful and did everything possible to help me to understand the policies of U-haul, because I haven’t ever had a storage unit before. Thank you!

MICHELLE VERNICE AGEE  |  Overall Experience 
Rating:
5.0

The facility itself was very clean it was very accessible but a couple of your workers the females are very unprofessional should have your very disrespectful

Rozilyn Bond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarmaine Culbreath  |  Overall Experience 
Rating:
5.0

The customer service was great...

Brian Rogers  |  Overall Experience 
Rating:
5.0

Angela is so nice and her staff are very helpful. Every time I came in, I felt like I was with family, Keep up the good work. I’m very proud of Angela, having a Black woman running things is Awesome. She has a great Spirit.😀

tykesha harper  |  Overall Experience 
Rating:
5.0

Ashley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the process

chieaka warren  |  First Impressions 
Rating:
4.0

There was some communications problems ! Between me and the office staff but it was work out !!. Thank you !

WANDA HARDEMAN  |  First Impressions 
Rating:
5.0

I would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.

Louise McGowan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marlene McRoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teena harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifette Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

evelyn young  |  First Impressions 
Rating:
4.0

1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for $10.00 lower the cost & make them An Option to purchase!

Deborah Sampson  |  Overall Experience 
Rating:
5.0

Ashley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️

TANIEL SPENCER  |  First Impressions 
Rating:
2.0

I’m not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn’t come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn’t ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn’t have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn’t do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven’t received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.

Krista Abner-Bennett  |  Online Move In 
Rating:
5.0

Thanks again

monica clark  |  First Impressions 
Rating:
4.0

Ashley was great with communication and customer service. The staff was professional!

eugene hughley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Sampson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewyane Adams  |  First Impressions 
Rating:
4.0

Excellent

carol green  |  Overall Experience 
Rating:
5.0

Thanks for providing exceptional customer service.

Sandra Brown  |  Overall Experience 
Rating:
5.0

Excellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!

Rekina Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA HARRIS  |  Overall Experience 
Rating:
5.0

Everything was excellent!

Amir Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Williams  |  Overall Experience 
Rating:
2.0

I submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.

Chalcee Norwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Telea Maddox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Taylor  |  Overall Experience 
Rating:
2.0

I rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!

Toya Burns  |  Overall Experience 
Rating:
5.0

Awesome service and kind professionalism

Amir Harris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TERENCE WILLIAM- BILLINGSLEA  |  First Impressions 
Rating:
5.0

Clarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.

Stephen Gavin  |  Overall Experience 
Rating:
3.0

Made reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.

LATANYA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Hendrix  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

thomas phillips  |  Overall Experience 
Rating:
5.0

Connie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.

Eric Ellenbrook  |  First Impressions 
Rating:
4.0

I didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.

Jason Obioha  |  Overall Experience 
Rating:
5.0

This storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.

Nancy Forbes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY ROBERT WHITE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Helen Beckon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY ROBERT WHITE  |  First Impressions 
Rating:
5.0

Great staff

JOE HEMPHILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tabitha russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Sampson  |  First Impressions 
Rating:
5.0

Just waiting on the extra money to get back on my card was told it should automatically put back on

tanicqua nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant Vaughn  |  Overall Experience 
Rating:
5.0

My expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services

Berlinda Good  |  Overall Experience 
Rating:
1.0

I did my move out online and it was “pending approval” for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.

Bailee Clanton  |  Overall Experience 
Rating:
5.0

Thank you for your discount rate, provided for renting your storage locker

janice chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENITA PEMBERTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Moretto  |  Overall Experience 
Rating:
1.0

The entire establishment is GHETTO and UNORGANIZED.

Dejanique Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaChandra Bargaineer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie tucker  |  First Impressions 
Rating:
5.0

Very impress with the cleanliness of the storage area, Great customer service

ANITA Rooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ukpai ukpai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dazarene randall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ameire lake  |  Overall Experience 
Rating:
5.0

I was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.

Kingsley Ekechi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aina Massey  |  Overall Experience 
Rating:
3.0

The staff seemed a bit confused during checkout. Many staff didn’t have on mask.

Kabrielle Baker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly standifer  |  Overall Experience 
Rating:
5.0

The process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.

Earthel Parker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marie Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur davis  |  Overall Experience 
Rating:
4.0

Great location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn’t reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.

Erin Green-Grom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Allen  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.

taisha terrell  |  First Impressions 
Rating:
5.0

Everything went well.

Edith Hamilton  |  First Impressions 
Rating:
2.0

The pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!

Darius Dixson  |  First Impressions 
Rating:
5.0

Very nice people

haley Jordan  |  First Impressions 
Rating:
5.0

Every employee was helpful and professional. The facility always smell really good and was very clean.

Sheronda Smith  |  Overall Experience 
Rating:
5.0

Good customer service

Jason Gaines  |  First Impressions 
Rating:
5.0

Great place! I had no issues

ANGEL WRIGHT  |  Overall Experience 
Rating:
5.0

Great place to store

amethyst crawford  |  Overall Experience 
Rating:
5.0

Excellent service, clean, well-maintained facility

Sean Burkett  |  First Impressions 
Rating:
5.0

Helpful and courteous

Alexandria Fletcher  |  Overall Experience 
Rating:
4.0

N/A

Ronald slaughter  |  Overall Experience 
Rating:
5.0

Excellent service

LaRondo Tyler  |  First Impressions 
Rating:
5.0

We were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.

Dionne Falconer  |  First Impressions 
Rating:
5.0

Thank u

VeRONICA WILLIAMS  |  Overall Experience 
Rating:
4.0

Very nice and efficient people.

ALEATHEA THOMAS Diallo  |  First Impressions 
Rating:
5.0

Great service fast and efficient and I got a great deal on my storage.

Martez Card  |  First Impressions 
Rating:
1.0

The telegraph location overcharged me about 700 miles I will not recommend this location to anyone

amethyst crawford  |  Overall Experience 
Rating:
5.0

Clean facility, great customer service

jasmanika theus  |  First Impressions 
Rating:
5.0

Very patient

TRACY RANDLE gray  |  First Impressions 
Rating:
5.0

Very good teamwork

Clarence Vicent  |  First Impressions 
Rating:
5.0

I would like to come again only if I really had too

Tawana Huff  |  Overall Experience 
Rating:
5.0

Dwayne is outstanding and his staff very clean office

theresa trowell  |  First Impressions 
Rating:
1.0

I had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.

patricia davis  |  Overall Experience 
Rating:
1.0

Customer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.

ASIA WALLACE  |  First Impressions 
Rating:
5.0

Excellent service

Andre Freeman  |  First Impressions 
Rating:
4.0

little bit of a wait

Rachel Burns  |  First Impressions 
Rating:
5.0

Great customer service very friendly

vincent jester  |  Overall Experience 
Rating:
5.0

No comments

sharol williams  |  Overall Experience 
Rating:
5.0

Great support staff and the facility was clean with a tooth brush, LOL,.

David Marshall  |  Overall Experience 
Rating:
5.0

Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.

Emma Hicks  |  First Impressions 
Rating:
5.0

The staff was so friendly and professional. I am very pleased with my service!

Lauren Glosson  |  First Impressions 
Rating:
5.0

Great friendly service

Michael Hill  |  Overall Experience 
Rating:
4.0

staff was very helpful the manager Clarence was awesome

james green  |  Overall Experience 
Rating:
5.0

Everyone was professional in their area of operation.

patricia farmer  |  First Impressions 
Rating:
3.0

I made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.

amethyst crawford  |  First Impressions 
Rating:
5.0

If need I would use again

andre boyd  |  Overall Experience 
Rating:
5.0

Customer service was awesome

damita brooks  |  First Impressions 
Rating:
5.0

All good

darnell johnson  |  Overall Experience 
Rating:
5.0

Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!

donna chavous  |  Overall Experience 
Rating:
5.0

The Unit was clean and the facility was well maintained

latonya turk  |  Overall Experience 
Rating:
5.0

Thank y’all for awesome experience.

VeRONICA WILLIAMS  |  Overall Experience 
Rating:
4.0

Clean facility. Easy to get into with ample parking.

Jonathan Pollock  |  Overall Experience 
Rating:
5.0

Will recommend this location and will use again. Very well kept bldg.

antoinette Gouch  |  Overall Experience 
Rating:
3.0

The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.

Sam Strange  |  First Impressions 
Rating:
4.0

After hours door code for storage unit did not work. Kureg coffee maker did not work

brian mackenzie  |  Overall Experience 
Rating:
5.0

Very nice and clean facility, The manger Dawayne is Outstanding

theresa trowell  |  Overall Experience 
Rating:
5.0

This facility is the best compared to other facilities.

roslind davis  |  Overall Experience 
Rating:
5.0

Easy way to get to storage area.

yvette dorsette  |  First Impressions 
Rating:
4.0

The service was great

darrel bolden  |  Overall Experience 
Rating:
5.0

Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M

Toni Martin  |  First Impressions 
Rating:
5.0

None

Timothy Landers  |  Overall Experience 
Rating:
5.0

Nice storage facility.

Neiman Loggins  |  Overall Experience 
Rating:
3.0

Thank you for the experience

Veronda Gordon  |  Overall Experience 
Rating:
5.0

I had a positive experience

Clifette Johnson  |  First Impressions 
Rating:
5.0

N/A

Linda Gilmore  |  Overall Experience 
Rating:
5.0

Friendly n quick staff. Service was great

Ashley gunn  |  First Impressions 
Rating:
1.0

It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.

JT Howard  |  Overall Experience 
Rating:
5.0

Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.

LaTrece Cash  |  First Impressions 
Rating:
5.0

John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.

Tiffany Townsend  |  First Impressions 
Rating:
5.0

I really liked your storage facility will use it again in the future

Gerald Ayers  |  Overall Experience 
Rating:
3.0

They did ok

oliviA ellis  |  Overall Experience 
Rating:
5.0

Good

oliviA ellis  |  First Impressions 
Rating:
5.0

The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.

roslind davis  |  First Impressions 
Rating:
5.0

Your customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele

Michele Matic  |  Overall Experience 
Rating:
5.0

Awesome Customer Service!!

marcia toney  |  Overall Experience 
Rating:
5.0

Management & Employees were very helpful

Alonna Harris  |  Overall Experience 
Rating:
5.0

I ended up at this center because of service issues at the center just down the road. This crew was excellent!

Kristie Ivy  |  First Impressions 
Rating:
5.0

The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend

Louise Dunn  |  First Impressions 
Rating:
1.0

I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT

ERICA THOMAS  |  Overall Experience 
Rating:
5.0

Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location

Shamonik Warren  |  Overall Experience 
Rating:
5.0

Great customer service!

ANGEL WRIGHT  |  First Impressions 
Rating:
5.0

Great

deshone way  |  Overall Experience 
Rating:
5.0

You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much

Juanita hardy  |  First Impressions 
Rating:
5.0

Excellent service. Thank you.

VeRONICA WILLIAMS  |  Overall Experience 
Rating:
5.0

Very helpful and polite staffing

claire gordon  |  Overall Experience 
Rating:
3.0

I moved out of unit 11/17/18

angela kerr conley  |  Overall Experience 
Rating:
1.0

Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.

Kimberly Bradfield  |  Reservation 
Rating:
5.0

very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.

antoinette Gouch  |  Reservation 
Rating:
5.0

Great people working there.

Jedadiah Hubbard  |  Overall Experience 
Rating:
5.0

Thanks

angtoinlina wilson  |  Overall Experience 
Rating:
5.0

Can the price come down a little?

Anthony Titus  |  Overall Experience 
Rating:
5.0

U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.

shirley jones  |  Overall Experience 
Rating:
5.0

The manager was very nice and pleasant while getting me registered. The storage is clean.

Damali Muhammad  |  Reservation 
Rating:
5.0

Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.

kimberly parker  |  Overall Experience 
Rating:
5.0

The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.

elizabeth grasse  |  Reservation 
Rating:
5.0

Everyone at this location was very nice and helpful.

Shaunte' Brown  |  Reservation 
Rating:
4.0

Thank you

Lisa Franklin  |  Overall Experience 
Rating:
2.0

8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.

Nicole Jones  |  Overall Experience 
Rating:
5.0

You had the size storage I needed, on the day I needed it.❤️

TAMI PAGE  |  Reservation 
Rating:
4.0

*

woodrina reid  |  Overall Experience 
Rating:
5.0

Ronnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand

joycelyn mccormick davis  |  Overall Experience 
Rating:
5.0

I had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.

Michael Minifie  |  Overall Experience 
Rating:
4.0

I had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!

Derocha Clemmons  |  Overall Experience 
Rating:
1.0

The rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.

Greggory Brown  |  Overall Experience 
Rating:
2.0

When it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it

Christine Jean Louis  |  Overall Experience 
Rating:
5.0

Everything was great!

monique maloney  |  Overall Experience 
Rating:
4.0

My only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure

Steven Davis  |  Overall Experience 
No reviews have been submitted for this location.

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