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Alicia ValenzuelaCustomer Reviews for U-Haul Moving & Storage of Lemon Grove
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
RUDE CUSTOMER SERVICE
jessie sotoOur contract printout indicated a different drop off from the one indicated by the online app. This is horrible and underhanded business practice. Please fix the discrepancy so that customers do not get penalized for UHaul's oversight.
Eloisa ShapiroN/A
Nguyen VanAlthough I returned the trailer 30 minutes late. I explained that several accidents on the freeway caused at least a thirty minute delay. When I received the final bill, had been charged double. Since there were plenty of trailers on the lot, no one was inconvenienced, a little flexibility on the penalty might have been called for. I am a long time customer and hope to remain so
Paul SampsonThe whole crew was great. Very helpful and friendly! I will be going back to this location for any of my further need. Highly recommend this location!
Gerald CorserMaybe an extra person at the counter to help customers might speed things up a bit. All employees were friendly and knowledgeable.
Cheryl BenayasKind and welcoming staff
Muhammad LakhaniThe parking lot drop off area had a bunch of nails scattered throughout making it unsafe to drive on. I thought for sure I was going to get a flat tire. Staff were very nice and apologetic.
Trevor EbersoleThe staff from start to finish was so nice, helpful, patient, friendly & never once lost their smiles. I didn’t get a chance to get their names, but again everyone was so kind. It’s rare to see this type of kind energy these days. Thank you to the Uhual Lemon Grove staff off Massachusetts.
MARITZA CASTROGreat service at this location
GUMARO GALVANStaff at both locations were professional.
JOHN MABRYExcellent service. Owner should be proud.
George OliverNothing! Everything was perfect!
Woodie Jr FordI did paperwork and was given the keys. I get out to my rental . Then the attendant Says to me didn't they tell you it won't start. I was curious ,then the attendant say's that somebody is going to jump start. It took 20 minutes for truck to get Jump-started . So my contract said I rented at 8:30am when actually finally they jumped the truck it was 9:05am. I will take my rental needs to a another U-Haul.
robert vantranJonathan at this location is top notch when it comes to dealing with customers. He made my experience seemless and easy and when you are moving this is so great
Catherine AustinGive clear direction on gas type to put in truck, nothing was labeled and I had to Google it to confirm it took gas and not diesel.
Mark KuzDue to unfortunate circumstances I needed the use of U haul twice in a months time. The first time I didn't have a reservation and they were able to get me set up with a van U haul with no hassle or time wasted. The second time I knew to make a reservation and again, it was smooth picking up another van with no issues or delays. Despite the busyness of the day, all the employees were kind, patient and helpful with everyone waiting for assistance. They are very well organized and timely. Can't say enough about an easy and seamless process. Thankyou to all the employees at the Lemon Grove location for all your hard work. I hope I don't need you for awhile but if I do.....I'll be back.
Loretta ScheullerRobin is kind and caring as well as professional.
julia nava | First ImpressionsBy exception of one assistant manager who was rather rude I'm the evening shift, everyone else was very helpful.
Jonathan Thompson | Overall ExperienceCustomer service was bad for me. I let a worker know I had a reservation and then proceeded to help a couple that wanted a truck and spent 10+ minutes helping them. Another worker came by and helped the man who arrived AFTER me because he was making a payment for storage. During my transaction I was interrupted once again due to another customer “already has a trailer I just want to get her out” and made some payment, delaying my pick up even further. I arrived at 9:34 and didn’t leave till about 9:55, felt like the 5 hour reservation I made was actually 4 and a half due to the delay. Regardless, customer service needs improvement 😬
Jesenia CarreonThe guys that work at the location I used were all amazing and nice and helfpul.
Catherine AustinI'M A SENIOR WITH POOR VISON AND OPENED THE WRONG DOOR AND FINED $50 . I WILL NEVER USE U-HAUL AGAIN.
ALBERT CONTLA | Overall ExperienceCustomer service it's excellent 👍
Marvin Tut CuGood service
Zenaida RodriguezThe windshield however was dirty at night and had a glass when the lights hit it. Wasn't noticeable during the day
Annette MorrisonThe Lemon Grove Facilty is the best!!!
Maria Hargrove | Overall ExperienceThe only issue I had was with the main U-Haul customer service. My pick-up location was changed the night before without confirming with me. My assigned drop-off location didn't even accept trucks over 15' and I couldn't find a secondary drop-off location without the approval of the main U-Haul customer service.
Alexia BeelerYou guys did great ,great service thank you
Alejandro BlandonThis is not the location that I requested for pickup and it was much less convenient than the one I selected.
Macklin BlackadarNothing
Turran PriceTrailer brakes were out of adjustment and trailer had a blown tire on my trip.
Nicholas MaidaThe attendants were very friendly, and very professional taught me
Charles GlennThis place was excellent overall great customer service
Juan ReyesI have been going to the Massachusetts Ave, Lemon Grove location for years. The team at this location has always been professional and a pleasure to work with. Pre-registering on line helped make the process quick and easy. I don’t know of anything that could improve the process.
JOHN QUICHOCHOHave better coustmer service and trucks
Basem ElazabiRobert was great despite how busy it was.
Gilman TobinGreat customer service!
Jose Leticia ZepedaHorrible experience with the last truck I rented. I use Uhaul a lot.. well not anymore! Thanks a lot
Ian DawsonVery good
john arroyoI appreciate the price point, location, staff, but I didn't like the layout / setup of the storage. It was a 1st level storage which meant i had to use a ladder to get to it. that's too much work for me.
Henry Vongsavath | Online Move InGreat customer service!
Robert MajorsNo improvements needed. Excellent customer service.
kamal gilliamNone
William HenryThe truck did not have a ramp, would have been useful if the agent I formed me. He wasn't very friendly at the check-in. When leaving the check engine light came on. Never went off. I didn't get a paper copy at check-in.
LINDSAY OBRIENUnprofessional and rude service from the evening staff
mohamed KhaskiThe check in and check out was Professional, Expedient, and helped me during the stress of moving!! My favorite location for renting!! Good Job Guys!! Keep Up the Good Work!!!!
Ronald RuizThe teammate who helped is was very good Our issue was the 10' truck we rented was supposed to be 1/4 full, we get into the truck and it's BELOW empty, we got no assistance from the manager/ owner, we had to chance getting to a gas station to fill tank Returned truck with plenty of gas and still have not received any credit The excuse for why the tank was pretty much on fumes was " we have an issue with people confining gas around here "
Priscilla AchucarroGirls at the counter are always courteous and helpful when i need help with a rental. Thank you. The boys handling the trucks are always courteous and helpful as well as making sure I have everything I need before i drive off.
Nakiyia RobinsonEverything was great no complaints
Richard utseyEverything went fine with my relocation thank you
Karen PerkinsFor reserving on line it still took 30 minutes receive trailer. Perhaps provide more information on line. Staff more agents. Waited outside to return trailer over fifteen minutes weren’t that busy.
Harry AllenThis U-Haul location is very professional, helpful, straight forward and clean! Absolutely would recommend to others!
Julia HuertaYou all were fast and helpful! I’ll be back. Thanks for your help.
Crystal PagePlease get your team better, faster software and a better system. They were forced to apologized many, many times to good customers about the long wait. It seems it was more of a software issued than a Cox Business problem. It was a long, long wait to get helped this morning, and that was due to software, not the teams lack of effort, they were amazing.
Lane Smith100% muy bueno.gracias..tks.
miguel alvardoThere was fraud on me and I will context it. The drop off location at 432 Euclid Ave refused to accept the rental. They suggested I drop off at U-haul in Massachusetts. Getting to the drop off, they accepted the rental but went behind me to debit my card for $106 for dropping up at wrong location. The entire rental was a horrible experience. Rather than U-Haul compensate me for this ugly experience, they still want to defraud me by charging my card without my consent, for dropping their rental in a location their staff asked me to drop off. What a shame!!!.
EDWARD ALOZIEManager was great and friendly. I wish the guy who had strapped the car down would’ve given us more instructions on how to take it off and he also made me drive the car up. I thought they would take care of that.
Alexandra HarbertNo complaints.
MARIE COX | First ImpressionsRobin the manager has excellent customer service you have a great employe. I feel the trailer tires tread wear was to a point the tires are in need of replacement.
Paul WolfStaff communicated well, was respectful and assisted/guided me through my U-Haul experience as needed. Good job everyone! Thanks for making what could have been a challenging day a very productive one.
Nick McAveneI think the engine needs maintenance. I kept having to jiggle/toggle the gas pedal forward to switch gears either up or down. It made it very difficult.
Charles FranklinThe u Haul works were happy & helpful. They offer excellent service.
robin KELLY | First ImpressionsFacility was good. I asked if they could prorate the storage unit we were there for only 13 days and I paid for a whole month. They told me they don’t do anything like that so I’m not very happy. We are seniors and I was just trying to help Granddaughter and this was an an emergency vacatefrom the storage unit
Yvonne Schwarberg | Overall ExperienceThe Stff was amazing time and time again!
John Dellorso | Overall ExperienceLove the service, will recommend Uhaul to any to all moving.
Donyell Smith | First ImpressionsBreasia and Jeremiah were helpful,knowledgable, and always courteous.
Aaliyah Looney | Overall ExperienceThe entire staff is very welcoming, polite and helpful every time I come in and every time I call. Thank you Massachusetts!
BENJAMIN ZACHARY | First ImpressionsManager Bre are very helpful and nice 😊
Anthony Blair | Overall ExperienceWonderful staff inside and outside
Yvonne Schwarberg | First ImpressionsThe prices for a monthly rate could be lower and a discount for lemon grove residents. Local customers can have 30% off
LAURAMAY ALIREZ | First ImpressionsThe staff really looked out for me! Shot out to the manager with the pink lashes--She should get a raise!
lynora simmons | First ImpressionsThey were super helpful and accommodated me when I ran out of room and got me set up quickly so I could continue to move out of the UHaul truck. So grateful we found this place! Everyone we encountered was professional, helpful, and working hard!
Marit Johnson | Overall ExperienceYou get average because the manager was amazing…. The facility was not great. It took over an hour to get stairs to start moving. And that is only because the manager worked hard to get them to fit. Maybe not be greedy and take some units out to make it easy to maneuver the stairs without a struggle!
ASHLEY SURDI | Overall ExperienceThe online reservation or APP needs to be written so that your employees and costumers waist less time. Everything I put in the App had to be redone when I got the facility. It is frustrating to fill in information twice.
Scott Reed | First ImpressionsThe area is well maintained and I have not seen any PEST since I've been there.
LINDA COCHRAN-JOHNSON | First ImpressionsBree is amazing!
Dawn Jeans | Overall ExperienceThank you for a quick and easy setup for this storage unit.
Ashlee Overton | First ImpressionsStaff is the best I have ever met!
Eleine Estrada | Overall ExperienceU-Haul staff was very helpful and supported and professional and courtesy.
Freddy Wilkins | Overall ExperienceI was not aware that some storage areas are on an upper level that requires stairs. I should have read the fine print more carefully. Be sure to read the descriptions online of the storage space provided.
CARMEN DIFELICE | Overall ExperienceVery good service overall customer service was excellent thankyou
elaine bolton | First ImpressionsThe only complaint I had was how extremely difficult it was to access my upper unit. The ladder provider was horrible to maneuver. It definitely took two people to try and even that was not easy. Other than that customer service was always good and respectful.
LILIA HUIDOR | Overall ExperienceBriasia was patient with me in helping me get set up for my first unit. When I needed another because I misjudged my space, she was quick to help me find an additional one. The man who checked in my truck was very kind. And the person who helped my mom (78 years old!) drive my car closer to the unloading was so nice to her. Another worker saw we may need another cart for unloading and she went and found one for us. I'm truly grateful I found this place!
Marit Johnson | First ImpressionsThe only thing I would have to comment about is that it’s a little hard to get onto the upper level storage. The ladder was very steep, but overall we liked the price for the storage unit.
LETICIA ESTRADA | First ImpressionsGreat service and very accommodating to our needs. So appreciated the managers help and friendliness.
STEVEN CARLSON | First ImpressionsEmployees were very professional and helpful. Facility clean and accessible.
Regina Lee | First ImpressionsManagement goes over and above for their customers. I saw them working just as awesome with others that came in while I was there!!! All the employees had great customer service skills. You don't see that anymore! So I would definitely recommend this store to people I know and meet.
Lavonne Henderson | First ImpressionsThank you Cynthia for being detailed and explaining everything I needed to know!
Maria Long | First ImpressionsThe U-Haul experienced two roof leaks, I was called at work to come and move items to another storage room. I did not understand the rate increase every month. There were no carts readily available for me when I shut down the storage. The food was that the storage was in my neighborhood.
DIANE ROBERSON | Overall ExperienceMr Garcia + his team were a pleasure to talk with +ask questions. They run a GREAT facility with an assortment of clients +services. Highly recommend! for storage + moving services.
Marcdela Cerruti | Overall ExperienceHaving to enter my code everytime to get in, when im unloading was a pain. But otherwise all went well.
Maria Hargrove | First ImpressionsThe lock was totally gone or missing when I went. To check in the green plastic tie had already been broken and lock that I was told should have been in the unit. For me to use and place on my unit ??? WAS GONE MISSING !! When I went in the unit at about 9:30 pm last night !! The only thing I can say I really can give a positive opinion about is the location of my assigned unit !! First one just inside the double doors would have been very convenient! The only other very concerning issue was / is the obvious , very recent water stains that are evident from a water leak that has run down the support pole holding up the roof, which shows that it encroached into the unit we just rented? As well as the water staining in our unit on our walls, & floor!! So I did not move into this unit yet!
John Wyskiver | Online Move InMr Garcia and Team were each exceptional in my experiences with them
Marcdela Cerruti | First ImpressionsIt’s too difficult to move the ladders around the hallways to access the upper level storage
Timothy Waas | Overall ExperienceThe rolling stairs are tough to navigate around. Otherwise so far, so good
Curt Myron | First ImpressionsPrice is ridiculous
Geneveve Godinezmadrid | Overall ExperienceGood service
JULIO ALCANTAR | Overall ExperienceRobin Garcia did a outstanding job helping me move in, he goes out of his way to make sure if i have a issue it gets taking care of. the staff also is very perfessional and friendly. Nice Job All, Thank You. Jeffrey B Wilson
Jeffrey Wilson | First ImpressionsNice people and nice facility, overall a very good experience
Gildo Pessa | Overall ExperienceThe owner of the facility was extremely cordial and very customer oriented/friendly. I was closing my storage unit out and it was a very stressful situation for me and my family. The owner went out of his way to make the entire situation easier and less stressful for me to which I am very grateful. I thank him very much.
Sarah Hubbard | Overall ExperienceI love the convinience of the late hours. Never over crowded. People are friendly. What I liked the best is they waived my November payment since I didn't get my paycheck on time and just waiting to rent another time with you.
Maria Hernandez Hoffman | Overall ExperienceThe staff have always been very helpful. I dealt with Mr Garcia and Chris the last few days and the experience was great. The facility is well maintained. It's easy to contact the company. The only negative experience is the yearly rate increase.
Della Dequina | Overall ExperienceThe only complaint I have is the accessibility for the storage on top. I am a disabled veteran. Safety is my first priority and concern. To have someone step up in a ladder to put items in or take them out is dangerous. I was very surprised, discouraged and saddened that a woman or men for that much will have to climb up on a ladder to retrieve their belongings. What happened if you are inside, someone takes the ladder, how are they supposed to get down. You all ( if you haven’t) eventually have a law suit file against you for negligence if someone falls. That was a deal breaker for me. Other than that. Everything was great. Your website needs to describe in detail that the storage is on top of another one and you have to climb a ladder with steps to enter or exit.
Dorthy Green | Overall ExperienceSome of my items stored in #280 was stolen and the rest had water damage on them. Police report was filed. The items were insured with UHALL. Most vital items (among others) were my retirement portfolio (Gold Coins and watches - over $100,000) I am still waiting to hear from UHALL in Lemon Grove since October 2022. I hope to receive some support from UHALL as soon as possible.
Jerry Okey | Overall ExperienceService could have been faster. I’m assuming There may have been a staff shortage.
Laquita Brown | First ImpressionsJohnathan did everything and then some to make our storage and truck rental easy! He was incredibly kind and helpful and supportive in making the entire chaotic process very manageable and stress-free! Thank you John :)
Dakota Gamble | Overall ExperienceMuy excelente servicio y si lo recomendaría a mis amigos y familia muchas gracias y bendiciones para todo el personal que trabaja con ustedes 🙏🙏🙋♀️🙋♀️👏👏👏👍
CAROLINA SANCHEZPEREZ | Overall ExperienceThe staff was very helpful, thank you, to all the staff.
roscoe bush | Overall Experience**Outstanding** customer service. I felt welcomed, and every staff member I encountered was friendly and took the time to offer me extra assistance whenever I needed it. The fantastic way I was treated here, and the ease with which my needs were addressed made what had been a difficult and stressful situation into a much more pleasant experience. Absolutely a pleasure doing business here.
Hope Lanza | First ImpressionsGreat place.
roscoe bush | First ImpressionsYou have a real good team there
Marian Sewell | First ImpressionsYea it's alright I guess I could of done better with a first months free waiver like I was told online. Once I get that I'll be one happy camper.
Maria Hernandez Hoffman | Online Move InGreat staff, friendly and helpful. I had a bad experience in 2017
William Moore | Overall ExperienceThis was hard for me moving my moms thing, but this location went above and beyond
Tracy S Birdine | Overall ExperienceThey top storage are hard to get to the ladders are unsafe
ROBERT YOUNG | Overall ExperienceGabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.
Steve Weissinger | Overall ExperienceManagement and staff are okay they take care business here okay.
MARY REDD | First ImpressionsGabriel the manager. A 17 year veteran was outstanding. Sincerely Steve Weissinger
Steve Weissinger | First ImpressionsI made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.
Luis Leal-Tapia | First ImpressionsStaff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.
Cheryl Shin | First ImpressionsFast service
tomarkic williams | First ImpressionsYou were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.
Terabata Groves | Overall ExperienceLoved the 24/7 access. Staff were always helpful and friendly and professional.
GUADALUPE MOORE | Overall ExperienceI used this unit for almost a year and have no complaints.
NINA PRIMAS | Overall ExperienceCostumer service was Great 👍
KEVEN BRYANT | First ImpressionsI will definitely us uhaul an Storage again and recommended it.
Frank Mendibles | First ImpressionsLoved it
ADAM FARMER | Overall ExperienceThe assistant manager was always really great and helpful. Unfortunately I can’t remember his name.
PAIGE SELES | Overall ExperienceWe had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.
ROCHELLE MCREYNOLDS | Overall ExperienceEverything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.
Shari Hayden | Overall ExperienceVery good experience. My only disappointment is they wouldn’t apply a moved out early to my other unit. I found the staff to be very helpful. I don’t like there are no trash facilities on site.
ROCHELLE MCREYNOLDS | Overall ExperienceMove in was very complicated. Didn’t know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn’t get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.
Cory Bureau | Online Move InWould like to access past 7pm
Hannah SMEDLEY | Overall ExperienceReally nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!
WILMA NIEVES | First ImpressionsThere was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun
Idalia Simmons | Online Move InIt is like a Ray of sunshine to use u haul !
JOYCE HEWING | First ImpressionsThe only issue was finding a cart available to assist with unloaded and transporting.
Hannah SMEDLEY | First ImpressionsThe six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.
RICKI PAYNE | Overall ExperienceClean, convenient, friendly, professional service!
Margarett wright | Overall ExperienceVery helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.
Willie wade | Overall ExperienceSystem was shut down and a lot of my time was wasted
SHANAE LEE | First ImpressionsThe whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.
Sarah Larson | Overall ExperienceThe Staff member Kelley, went out her way to accommodate me.
Ben Helen | First ImpressionsThe staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.
Michelle Pittsley | First ImpressionsProfessional, easy to talk with, good information
Brenda Laday | First ImpressionsThe inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.
CHRISTOPHER ROBINSON | Overall ExperienceI had an amazing experience. Highly recommend this location to anyone looking to store.
Ceasar Sanchez | Overall ExperienceWe had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a “no show” resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available—only a larger, more expensive 8x10 was. We were in a ‘must have’ situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.
Melissa Andersen | First ImpressionsHaving a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.
Deja Mcgough | Overall ExperienceI surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise
Sarah Larson | First ImpressionsMy unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit
Eric Blevins | Online Move InEveryone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.
Chad Ferguson | First ImpressionsThe manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.
vanity key | Overall ExperienceKelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.
RICKI PAYNE | First ImpressionsI'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things
Milagros Angeles | First ImpressionsVery friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times
antia green | Overall ExperienceIt was a good experience for me. I appreciate all the help that I received from the workers there.
henrietta robinson | First ImpressionsKelly did a great job helping me get set up. It was fast and easy!
Dawna UNDERWOOD | First ImpressionsGreat people and great facilities.
DANIEL SILVA | Overall ExperienceGina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.
vivian mchenry | Overall ExperienceKelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.
Steve Rosario | Overall ExperienceI felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.
Loretta Webb | Overall ExperienceI moved to my beautiful apartment didn't need storage anymore. Thankyou nasim
NASIM SOLTANI | Overall ExperienceZahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.
bessie bennett | Overall ExperienceDue to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.
FELICIA Lee WILLIAMS | First ImpressionsWe are very pleased with Uhaul’s staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda
JERRY ESQUEDA | Overall ExperienceGreat Staff and customer service.
Rosalio Rosalio | Overall ExperienceRenting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!
Toni Brundage | Overall ExperienceGreat customer service from all the staff members.
Rosalio Rosalio | First ImpressionsOn Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I’m happy they helped me.
Monika Bass | First ImpressionsSandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I’ve had with u-haul yet!
Ashley Lampert | First ImpressionsSteven was very helpful in finding us a cart for moving, very polite and respectful.
Jeunita Roux | Overall ExperienceStaff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?
Toni Brundage | First ImpressionsSo unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.
Michele Tiana | Overall ExperienceRoof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.
Diana Harris | Overall Experiencethere was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome
POL SANDRO-YEPES | Overall ExperienceNever had any issues or concerns with location. The staff was always polite.
EARL WILSON | Overall ExperienceKudos to the cleaning staff, extremely clean and very accommodating.
RUBY GORDON | Overall ExperienceThe young gentleman that helped us was great,
Tim Fenelon | First Impressionsi love u haul !!!
david vallejo | Overall ExperienceHelpful staff
kripalini raguram | First ImpressionsDedicated and competent staff working the registers and regudtratiolm
POL SANDRO-YEPES | First ImpressionsFront desk girls have always been polite and helpful👍
Helen Stern | First ImpressionsVery polite and knew just the right size I needed. Excellent people skills.
Jeunita Roux | First ImpressionsOnce again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.
Patrick Tijerina | First ImpressionsEverything is great except the water/mold smell I have noticed for the past 2 months
Amy Jordan | Overall ExperienceManagement permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!
andrea d hill | Overall ExperienceThe facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it’s raining . I had to close my storage unit. I wouldn’t recommend the business it’s very disappointin.
EDNA VICARI | Overall ExperienceI would Recommend
Robert Holding | Overall ExperienceNever worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.
MYRA WOODBERRY | Overall ExperienceI really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time
bobby jenkins | First ImpressionsStaff was helpful and nice every time I checked on my unit. Check in and check out was easy.
shanae savage | Overall ExperienceHumble
KIMBERLY STALLS | Overall ExperienceStaff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.
Emmanuel Corrales | Overall ExperienceThank you for everything
JOY BARRETT | Overall ExperienceThis place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She’s very rude and has 0 customer service skills. This location never answer the phone.
monica hernandez | Overall Experiencelove company n all the pple !!
david vallejo | Overall ExperienceIt was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas
Ivan Dobbs | Overall ExperienceEveryone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.
Jenna McLaughlin | Overall ExperienceThere were bugs in the hallway.
Shola Walker | Overall ExperienceGreat supportive team
Octavia Lee | Overall ExperienceAbsolutely friendly staff all around especially Travis! Very professional and accommodating!
Christina Cregg | Overall ExperienceVery helpful and friendly staff
Leslie Moleton | Overall ExperienceThank you. I had the best rate for 2 years!
ANISHA MCGOWIN | Overall ExperienceAnthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.
Jacqueline Rosas | ReservationThe only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.
jennifer stewart | Overall ExperienceOne if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.
Michael Seals | Overall ExperienceKind and helpful staff!
Ashley Weisz | ReservationI Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact
jesse angel | Overall ExperienceRoaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.
colandria dioneis mckeown | Overall ExperienceOwner and employee are courteous and rendered superlative quality service!.
Cecilio Gonzales | Overall ExperienceStaff was very friendly and helpful.
deandra castio | Overall ExperienceSpent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system
Trenton Nadelen | ReservationIt was an excellent experience and I couldn’t have asked for better.
Udell Eatherington | ReservationThe staff were very professional and helpful
diane gagliardi | Overall ExperienceNice, helpful staff. The online payment system was easy and simple to use.
Carolyn Becker | Overall ExperienceThey were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.
Daniel Zinke | Overall ExperienceEverything was good, but should have been informed about the tight fit on getting large funiture in small place.
josheph Jr faulk | ReservationYou all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.
Jared Moore | Overall ExperienceDrop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.
Sarah Akinfosile | Overall Experience