Customer Reviews for U-Haul Moving & Storage of Intown

8,056 reviews

2215 5th St NE   Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station, 5th and Rhode Island)

(202) 269-1200

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(202) 269-1200

2215 5th St NE
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station, 5th and Rhode Island)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

More tie rings inside

Hans Dunshee 
Rating:
5.0

Customer did not leave a comment.

Aisling Kiernan 
Rating:
4.0

Customer did not leave a comment.

Kimberly Bargas 
Rating:
5.0

Was excellent service thank you very much

Maurizio Marconi   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Gaffney 
Rating:
2.0

Customer did not leave a comment.

Christopher Stull 
Rating:
5.0

Very helpful staff

Thomas Forsythe 
Rating:
5.0

Be professional at all times and pleasant plus smile 😃

REXIE KING 
Rating:
2.0

The pickup process was a bit confusing, the truck was not prepared for me when I arrived. It was dirty with garbage inside, the dolly I rented was not available and the truck was still parked far into the lot instead of out front, and the right mirror had reflective paper attached to it rather than an actual mirror which was incredibly unhelpful - not to mention, unsafe - when driving and trying to parallel park in the city.

Kirsten Duris 
Rating:
5.0

Thanks for service

JOHN BORDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Arrington 
Rating:
5.0

Excellent customer service! Thank you

Serena Lau 
Rating:
4.0

The Manager Osman was a Godsend. He was polite and answered all of my questions since I was cleaning out my storage unit and ending my contract with Uhaul. I don’t know what I would have done without him. The other older Black Gentlemen that worked for Uhaul was not friendly at all. He was actually screaming at me when I asked him a question and I have a witness. I was.never rude to him but he was to me. If I can’t ask a question to an employee of Uhaul who can I ask?

YVETTA CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisa Escudero 
Rating:
5.0

Customer did not leave a comment.

David Blattman 
Rating:
5.0

Everything is good

William Drakes 
Rating:
5.0

Customer did not leave a comment.

louis Jones 
Rating:
3.0

There were several issues with my experience. First, there was no warning of the extra verification needed to pick up the truck. If you are going to require a secondary contact, photo of passport etc. you need to clearly state that before I am at the location trying to pick up the truck and meet movers. You should also allow people to upload existing photos of their passport or lease rather than only allowing a new photo of it - I have a photo saved of mine but believe it or not did not think to take my passport or lease to the U-Haul location. In addition, I ordered a furniture dolly and utility dolly as part of my reservation a week before picking up my truck, however when I got there neither dolly was in the truck and the attendant said “well of course not they wouldn’t be in there”. Why not if they were part of my order? They also had no furniture dollies available even though I ordered one a week prior. Also there was a leak in the corner of the truck and it was raining the whole day, so several of my items got soaked with water including boxes of books that were damaged from the leak. Finally, the app is badly designed. It was very difficult to find the option to start the pickup process for the truck - it was hidden under some banner you needed to click to expand. This should be one of the first main options you see in the app without digging around for it, as it’s the thing most people will be using the app for. I was also offered a chance to buy supplemental insurance for the rental three different times, even though I already bought it when I made my original order. Continuing to be offered it made it very confusing as to whether or not I was covered.

Andrew Ireland 
Rating:
2.0

I had issues with my vehicle that made it unsafe. The location didn't take them seriously.

Kevin Dorn 
Rating:
5.0

Customer did not leave a comment.

FRANCIS APONTE LOPEZ 
Rating:
1.0

Everything was good at the counter...I remember the lady talking to a employee outside bringing up the trucks & said she doesn't care for the guy.I see why...he is confrontational...he caught a attitude because I didn't want a truck already on empty. I held back because I know where it would lead.So I won't use this location again.

VINCENT HAMMOND 
Rating:
5.0

Get more employees. It was confusing where to drop off a very large truck!!!!

linda alexander 
Rating:
2.0

I independently measured the distance I traveled using mobile geolocation apps and found that the truck's odometer more than doubled the total miles I drove from 42 miles to 100 miles. The attendant at the rental parkinglot was rude and unhelpful.

nicholas bernal 
Rating:
5.0

return zone is a bit confusing. I would suggest adding more signs

Hassan Al Hajj Hassan 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kennedy 
Rating:
1.0

Good people. Took way too long to check in. Over an hour of waiting. Turning truck back in was hard as well. Bad.

Chandler Martin 
Rating:
3.0

Customer did not leave a comment.

DARLENE LECUONA 
Rating:
5.0

I have rented U-Haul trucks from three different locations in the DC area. This is by far the best of the three from the perspective of a customer. They're friendly, competent, and remember who you are. One of the best retail experiences I have had. I give them the highest possible marks.

terry smith 
Rating:
5.0

I didn’t know companies this good existed anymore

gabriel gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Martis 
Rating:
5.0

Friendly service and great condition equipment

Alejandro Kingsley 
Rating:
5.0

Customer did not leave a comment.

Josh Radest 
Rating:
5.0

Everyone that I encountered (indoor customer service rep to the workers outdoors at the vehicle return were all uber attentive and efficient! I would highly recommend this location to Washingtonians!

Kanon Kennedy 
Rating:
1.0

The app is very clunky and difficult to use. It took us 30 minutes to be able to move through the process and get our van. Also difficult to understand how to return the vehicle

Antonio Williams 
Rating:
5.0

Customer did not leave a comment.

Charles Malarkey 
Rating:
2.0

The truck wasn’t that clean. I could tell that it had been cleaned, but the steering wheel was a little sticky and there was dirt in the middle of the steering wheel. It was affordable and easy, but I would not recommend this experience. Starting the vehicle was also difficult if you didn’t have the key in exactly the right place. It felt loose.

Kelly Hancox 
Rating:
5.0

Clean / Affordable / Easy Access / Convenient / Great Upper Management as Well as Hourly Staff Thank you!

Mackenzie Lukas  |  Online Move In 
Rating:
5.0

Very quick and efficient, the truck was ready to go when I arrived. Once the typical paperwork and formalities were complete I was on my way. Staff was friendly and helpful. From the time I got there to getting in the van and driving off was a total of 10-12 mins. Although it wasn’t super busy, Def recommend.

Barry perkins 
Rating:
5.0

Customer did not leave a comment.

SHEIKH RAHMAN 
Rating:
5.0

Customer did not leave a comment.

Jossman Garcia 
Rating:
4.0

Customer did not leave a comment.

Abiy Debele 
Rating:
5.0

Customer did not leave a comment.

Brian Holland 
Rating:
3.0

Customer did not leave a comment.

karen Brock 
Rating:
5.0

Customer did not leave a comment.

Gabe Jenkins 
Rating:
4.0

Customer did not leave a comment.

Jahi Kennedy 
Rating:
5.0

Customer did not leave a comment.

David Stroud 
Rating:
5.0

Nothing, Sharon was extremely helpful and a delight to work with!

Connie Siebold 
Rating:
3.0

Customer did not leave a comment.

Amna Hamad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Velasquez 
Rating:
5.0

I would enthusiastically recommend Chris, whose service was out of this world. I had trouble with the lockbox, and Chris immediately came, fixed it, and even dropped the truck off for me at my location, since I was in a time crunch that morning. He went above and beyond and was always reachable. A true 6 out of 5 experience thanks to Chris.

Thomas Harrison 
Rating:
5.0

CENA IS SO SWEET! I HAVE BEEN HAVING MOBILITY PROBLEMS THAT PREVENTED ME FROM GOING TO THE OFFICE TO UNLOCK AN EMPTY LOCKER. SHE STOPPED BY MY APARTMENT TO PICK UP THE KEY AND MADE ANOTHER TRIP TO RETURN IT. I CANNOT TELL YOU HOW GRATEFUL I AM!

Karen Shackelford  |  Overall Experience 
Rating:
1.0

Customer service was abhorrent - both the sales associate at the front desk and the person in the parking lot were rude, while the man in the lot was openly hostile in a way that made me feel uncomfortable and unsafe.

Jacob Gardenswartz 
Rating:
5.0

A+

Jorie Wimbish 
Rating:
3.0

Customer did not leave a comment.

John Gallagher 
Rating:
4.0

Customer did not leave a comment.

beverly short  |  Overall Experience 
Rating:
5.0

The young gentleman who helped us drop off was great! Wish I got his name. He was very efficient and kind. Great customer service!!

maya riseman 
Rating:
5.0

Customer did not leave a comment.

James Marshall  |  Overall Experience 
Rating:
5.0

No improvements needed.

Mary Beckett 
Rating:
5.0

Always respectful and good customer service from all the employees.

LAKISHA POGE 
Rating:
5.0

Customer did not leave a comment.

heather brown 
Rating:
5.0

Customer did not leave a comment.

Anthony ROSSO 
Rating:
5.0

Customer did not leave a comment.

delores edwards 
Rating:
5.0

Customer did not leave a comment.

Shavar Gaines 
Rating:
5.0

Customer did not leave a comment.

Ahmed Khorshid  |  First Impressions 
Rating:
5.0

The staff greet me with a warm friendly smile. The overall service was excellent from onsite registration to pick up and drop of the vehicle.

THERESA MEEKS 
Rating:
3.0

The pick up process was terrible. The mobile app didn’t work, so needed to work through the rep at the counter, and the need to call 2 emergency contacts and have them answer was unexpected, time consuming , intrusive and unnecessary . Whole thing took over an hour. While the mobile app pickup is a good idea in theory, it needs to work in practice. Otherwise renting a U-Haul is just as miserable as any other car rental experience (drop off was smooth and easy though)

Albert Sturtevant 
Rating:
5.0

Customer did not leave a comment.

Joey Jackson 
Rating:
1.0

Picking up the U-Haul was an absolute nightmare. I arrived at this location around 9:30 a.m. to pick up the U-Haul and was not able to actually get the U-Haul until around 10:55 a.m. I waited in line to be told to just use the kiosk and QR code. The QR code did not work for anyone that was told to do that, so we had to come back and had lost our place in line once we came back. We then waited in line for about an hour again. Drop-off was easy, and the new person at the desk was friendly and helpful. But the pick-up experience took so long and the staff were giving incorrect directions to everyone to use a QR code that wasn't working. I would not rent a U-Haul at this location again because we missed our move-in window because of the delay with the U-Haul.

Melanie Lippert 
Rating:
5.0

Did not interact with anyone at this location, only dropped off trailer after hours

Victoria Pollak 
Rating:
1.0

Fire the stupid cunt that was there. She was rude and threatened not to serve us until my wife asked her to get her manager.

Michael Heise 
Rating:
3.0

They gave me a truck with NO GAS! I had to fill it up twice. And I got a measly $7.50 gas credit. Unreal. Worst U-Haul experience I’ve had.

Mark Nagib 
Rating:
5.0

Customer did not leave a comment.

Vincent McClain 
Rating:
5.0

Customer did not leave a comment.

Destinee Rushing 
Rating:
5.0

Simply the best! I really appreciate the team going above and beyond, from supplying last-minute equipment to walking me through the best photo angles to capture existing damage. And reminding me to fold blankets to avoid an extra charge!

Mike Meyers 
Rating:
4.0

The U-Haul Self-Checkout feature was a nightmare to use. From the time that I arrived to time that I was able to drive away in my U-Haul rental it took 50 mins. Many of the steps to verify my identity should have been asked of me prior to me arriving at the facility and having to go through the steps of taking my picture, taking pictures of my drivers license and tracking down two of my friends/family members to answer an unsolicited call from a U-Haul representative. If I had known these steps were required, I would have completed them in advance at home rather than outside in the U-Haul rental parking lot. Fortunately, one of the customer service reps, who was great, was able to help me out with the rental but in the end this defeated the whole point of me using the self-checkout option. As far as the U-Haul van I rented goes, the gas was less than what was written down on my rental agreement which I likely returned it with more gas than when I started my rental and one, possible two, of the turn blinker lights were out, which is a safety hazard. I recommend someone should check the lights on all the vehicles before renting them out. In summary, the location and staff were great, the van needed maintenance and the self-checkout option needs to update its workflow for improved customer use.

Mark Ortiz 
Rating:
5.0

Customer did not leave a comment.

dominik barnhill 
Rating:
1.0

The manager updated the pickup location for the truck to another location at around 7am and my pickup time was scheduled for 9AM. I went to that location at around 9:15AM and was then very rudely told that the truck was sent to the original pick-up location. The message that this change was made was sent to me at 9:24AM. Staff was very rude and acted as if this was my doing when I was not informed properly of the changes. This caused a delay in my move, and I had to arrange then for transportation to the other location to pick up the truck.

Kevin Inciarte 
Rating:
5.0

I appreciate the assistance when needed. Great staff. Thank you!

Mercedez Milling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Eardley 
Rating:
5.0

Customer did not leave a comment.

Kenneth Exum Jr  |  Overall Experience 
Rating:
5.0

Ditto message from above.

Abdul-Raheem Abdullah 
Rating:
3.0

Customer did not leave a comment.

Clay Helton 
Rating:
5.0

Customer did not leave a comment.

Alexandra Bozan 
Rating:
4.0

Very easy to pick up even in midst of snow the day prior. The only thing that would have been nice is having a radio. Fortunately, I have my iPhone but battery ran low and when i turned it off and tried to turn on the radio, I realized the truck did not come with one.

Pat Hoffman 
Rating:
5.0

Great service and super helpful at the service counter and in the return lot.

WESTON MCWHORTER 
Rating:
4.0

The Uhaul mobile app showed my trailer as already checked in earlier in the day although that was not correct. This caused confusion for both me and the uhaul personnel checking me in.

Eliot Mitchell 
Rating:
5.0

Customer did not leave a comment.

MALEBAGE SIGERA 
Rating:
3.0

The on line reservation process was breathtakingly bad. I was promised one location to pick up the equipment only to have it changed last minute. The app did not function well. This is my last time ever using U-Haul.

Thomas Sylvester 
Rating:
5.0

Simple to use and personnel were awesome

FrankS PerottiJr 
Rating:
2.0

No parking was available when I arrived. Had to wait.

J Troy Amundson 
Rating:
5.0

I was comfortable with the storage space, I always used U Haul when I had 2 move. Thanks much 4 ur business n serve ,have a nice evening n holiday,more power 2 Martin Luther King,( a very great man )

Margaret Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIGBEE RILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan McCullough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel Lefkovits 
Rating:
3.0

Vehicle check out process is terrible. Employees are rude. Vehicle wasn’t marked with number. When I asked for help, I got lectured about how I didn’t do anything right.

Michelle MULLINS 
Rating:
1.0

The car did not come with anything I purchased. I had to ask. There was no gas in the car and I was charged $100 for a fuel fee.

Daniel Howard 
Rating:
5.0

I wish i could remember her nsme .The lady who helped me was top notch. Not only informitive and knowledgable. She was friendly, welconing and very patientwitg me. I arriced all over the place nit lnowibg what to do , or how too do it!! This lady calmed me down she educated me. I walked out if there confident that my stirsge. And truck rental needs had been met in a friendly professtional manner. Thank you!

WILLIAM GROSS  |  First Impressions 
Rating:
5.0

Best location incredibly friendly, professional staff

JOHN FULCHINO 
Rating:
5.0

It was an absolute pleasure working with all the team members from the check-in process until the return everybody was very friendly and very helpful

Kenneth Hood 
Rating:
5.0

The guys who took the truck back were great and helped me understand the charges, etc. Very friendly group and a good experience!

TOZER HAMMOND 
Rating:
5.0

Customer did not leave a comment.

Veronica Rhodes 
Rating:
5.0

Great service!

Erin Trotta 
Rating:
5.0

Customer did not leave a comment.

Terrence Murphy 
Rating:
5.0

Staff - Charles, Rainey (spelling?) we’re super helpful note- we told them personally but this cargo van may need transmission work- empty or full or has a hard time switching gears . It would have been great not to have had to get gas or find a gas station. We aren’t from DC & needed the cargo van to move items.

Judy Musa 
Rating:
5.0

Customer did not leave a comment.

David Goodrich  |  Overall Experience 
Rating:
2.0

I mistakenly ordered supplies I didn’t need. When I picked up the truck I explained this to the agent who said the $138 would be returned to my card. That has NOT happened as of yet!

Michelle Johnson 
Rating:
5.0

Great customer service.

Charles Whyde 
Rating:
5.0

very helpful staff

eric Holzman 
Rating:
5.0

Everything good!

kezia serrano 
Rating:
5.0

I was extremely stressed and anxious due to my improper planning but the service I received along with suggesting a storage space and helpers was amazing! I am forever grateful.

Aeryk Shields  |  Online Move In 
Rating:
5.0

Smooth, effortless, convenient and helpful people.

William Shields 
Rating:
5.0

Clean. Professional. Affordable. Reliable. Safe.

MACKENZIE LUKAS  |  Overall Experience 
Rating:
3.0

Mobil pick-up didnt work. this is my second rental, and both times I needed to go to the counter too get the rental contract

John Luckhowec 
Rating:
5.0

Customer did not leave a comment.

Mario Moreno 
Rating:
5.0

Customer did not leave a comment.

April Baugham  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karley Sessoms 
Rating:
4.0

Customer did not leave a comment.

Stephen Murphy 
Rating:
1.0

I called the day prior to confirm that the box truck would be staged and ready for a self pick up at 7 am. I was told yes it would and also called uhaul corporate to confirm and was told the same thing. When I arrived at 7 am the app told me that overnight my reservation was removed from the truck and there was nothing for me. I spent 1 hour and 45 minutes with U-Haul support being transferred to 3 different departments before a nice lady actually listened to me and tried to help. Nothing was done about the mix up and U-Haul will not offer anything to rectify the situation. I will not use this service again.

keith butner 
Rating:
5.0

Customer did not leave a comment.

Abraham Jaussen 
Rating:
5.0

Excellent Customer Service

MARCUS GRIGGS 
Rating:
4.0

I wish there were more cameras in the parking/loading area. My girlfriend's car was hit, and the cameras couldn't see the license plate or person that hit the car. The staff did let us review the cameras and were helpful.

JUlio Cohen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mustafa Al Salam  |  Overall Experience 
Rating:
1.0

It makes it way harder to store things in the upper units and using a ladder does not easily get the job done. The easiest part was the elevator.

JAYDA MEDLEY  |  Online Move In 
Rating:
4.0

Some of the workers need customer service training.

Joshua Eure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrica Barnes  |  First Impressions 
Rating:
5.0

I have only good comments about the facility and personnel at the U-Haul location 2215 5th St Ne Washington, DC 20002. I had an excellent experience and will recommend that location to family and friends. Richard Kraus Kraus5of6@gmail.com 202/820-2748 mobile/text

Richard Kraus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaShaun Roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kisha Smith Grayson  |  Overall Experience 
Rating:
5.0

Nice clean and secure

RONITA TURNER  |  Overall Experience 
Rating:
4.0

Everything else was well explained except accurate Use of access card to access storage facilities. Communication about use proved so inadequate. There’s a general assumption every new client knows the procedure, and staff only ask if you need a card? But having one, without a briefed knowledge of step procedures, definitely subject a client to an immediate state of confusion and delays.

bethwell odipo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

yesterday cooper  |  First Impressions 
Rating:
3.0

Was not happy that UHaul changed my reservation from a van to a truck late the day before my rental. Then customer service at the 800 number told me I could park the truck at UHaul overnight if I needed a parking place. ((The place I had planned to park the van would not take the truck.) When I checked the DC area UHauls, none of them would allow me to park. Finally found a place to park late at night. It cost me $100!

Mary Bodlak  |  Overall Experience 
Rating:
4.0

It is ludricruis that y’all can’t refund part of a months rent of we’re out before the next payment period.

Matthew Westcott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halima Glivens  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andra Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Henderson  |  Overall Experience 
Rating:
5.0

Very clean facilities.

Graham Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniela Serrano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yadonja Bolden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MAURICE JOHNSON  |  First Impressions 
Rating:
5.0

Professional staff and clean environment!

Samara Massey  |  Overall Experience 
Rating:
5.0

The faculty was clean , cool, easy access, someone always around to help, answers phones promptly, carts available. Overall great

Cassabdra Floyd  |  Overall Experience 
Rating:
3.0

I never moved in. You didn’t have what I needed

Katrina Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gustav Honl-Stuenkel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittainy Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja Borgmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ingrid Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vonciale Shaw  |  Overall Experience 
Rating:
1.0

Opening hours are a joke. If you try to go there past 7pm you will not be able to access your unit because uhaul trucks will be flooding the road blocking your way into storage entrance. This happened to me and ruined my move in plans. I had to take extra vacation from work to continue the move the 2nd day, I had to find a secure parking for a 10ft truck, which is not something easy to find. I called customer service, called the storage location the day of and then the following days, no one ever replied or heard my concerns. Definitely not a good service or a good location to store belongings becuade access hours are random and unoredictable.

Joseph Chalfoun  |  Overall Experience 
Rating:
5.0

Great service

KEITH LAWSON  |  First Impressions 
Rating:
2.0

My clothes mildewed and I found live bugs in my boxes.

Shiyaun Hunter  |  Overall Experience 
Rating:
4.0

Waiting time to talk to the staff was long

Connie Leung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Hills  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aaron Spence  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Hart  |  Overall Experience 
Rating:
5.0

Yes ok

Diane Kibler  |  First Impressions 
Rating:
2.0

I made a reservation online and when I arrived the unit was not available. Instead, I had to completely rearrange my plans and got my stuff into 2 units.

Blake Nolan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aron Lee  |  Overall Experience 
Rating:
4.0

This was first experience with any storage unit and was overall positive. There was some confusion about check in processes (wasn't sure how to open doors, did not bring scissors with me to cut the zip tie) but the staff were extremely helpful in getting me figured out. Once I knew what to do I had no issues with the multiple times I entered/exited storage unit.

Julie Boylan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Brandon  |  Overall Experience 
Rating:
5.0

The short, black cashier brightened my day

Raven Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaprice Thomas  |  Overall Experience 
Rating:
5.0

WOULD NOT RECCOMEND THIS FACILITY BECAUSE I HAVE REPEATEDLY OBSERVED MEN LIVING IN THE UNITS; ENTIRELY UNSAFE !

Maurice Frye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quintelle Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toby Irenshtain  |  Overall Experience 
Rating:
2.0

Once we figured out access, entering codes etc all good. Better more detailed instructions and signage suggested. This facility had two buildings and confusing entries from road, better signage and mention of two buildings in web pages suggested

Michael Manna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDELL KELLEY  |  Overall Experience 
Rating:
5.0

Good location and nice services

Tiegong Ren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL WILSON  |  Overall Experience 
Rating:
5.0

This location was referred to me from someone who used it almost 10 years ago. He raved about the experience. I concur.- Facility was extremely clean! Customer Service was top notch. I’ll see them again in May to store my sons items from college..

MELANIE WICKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Davis WILKINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH AKINBIYI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Pedretti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cooper Adams  |  Overall Experience 
Rating:
2.0

Staff was discriminatory and unhelpful

Kyra Minda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NARAYAN MURTHY  |  Overall Experience 
Rating:
3.0

I have no experience with other storage facilities to compare this one, but this one was just fine.

christopher stillion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja Borgmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rigzom Wangchuk  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

John Townsend  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jourdyn Owens  |  Overall Experience 
Rating:
5.0

This is a short term stay for my transfer to DC

Darrel Blount  |  Online Move In 
Rating:
5.0

My experience was great

Darrel Blount  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia Irby  |  Overall Experience 
Rating:
5.0

I used U-Haul for storage and trucks and equipment when I moved : Atl -> DC DC -> Seattle Seattle -> Chicago Chicago -> DC And I must say that as far as customer service and professionalism and just the whole moving experience goes, U-Haul has it down. When mistakes are made (whether yours or theirs) or things go wrong, they show urgency and help resolve the issue quickly. Everyone at every store and every garage was absolutely lovely. And they were real people, not robots. They all made that human connection and made you feel like they cared and wanted to help. Such a consistently pleasant experience over 12 years or so is the rarest thing ever.

Jonathan Little  |  Overall Experience 
Rating:
5.0

Every U-Haul should be great I know it was nothing but God in the atmosphere both experiences were phenomenal from Baltimore all the way to DC

Mekole Wells  |  First Impressions 
Rating:
4.0

A little overworked but helpful

ALVIN PETERS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joseph Chalfoun  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie McDonald  |  Overall Experience 
Rating:
1.0

The truck was very old and the check engine light came on while driving for less than an hour, truck was given to us with barely a quarter tank and the AC needs to be replaced as it blew lukewarm stinky air and we could not use on a ⁹⁸° day. When arriving at the storage facility staff was very rude and unhelpful when we arrived an hr before opening we were at the correct place and were mislead by staff of which building to be at then when we asked for help finding unit at the building they took us to, the staff member just walked off and we spent an hour looking for the unit that we moved in online the day before and should have had the lock in it but wasn't ready at all and we had to go back down wait in line to get one. It was incredibly frustrating from start to finish and my worst experience with U-Haul to be honest

Turquoia Simmons  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jimmie Strickland  |  Overall Experience 
Rating:
3.0

The only bad experience is the young lady at the register told me to register on line. My phone was on 5%. She let me charge my phone. The Wi-Fi was extremely slow bc of the back by the register. But she didn't want to help bc she got off at 3pm. But the young lady with the glasses short finished helping me. The other lady had to leave. My reservation was for 2 but I got there 2:25 it was a line. Please if you don't have people with patience or customer service represent your company they will lose business.

Carla Green  |  Online Move In 
Rating:
5.0

Great place!!

Kimba Coleman  |  Overall Experience 
Rating:
5.0

Forgive me for 289.00 and thank you all for the homeless the best to you all ....thanks I. Alive

james hodge  |  Overall Experience 
Rating:
5.0

The manager at this location is amazing! All the staff are extremely professional, kind, and helpful. I will only use this location! The best customer service in DC! UHaul needs to reward Osman for maintaining such an amazing location!

Caroline Gorter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darre McFiled  |  Overall Experience 
Rating:
5.0

The check-in on arrival was a little confusing as there wasn’t a sign. Besides this, the process went really well and staff were very friendly.

Peter Honarvar  |  Online Move In 
Rating:
3.0

The facility was clean and the staff was mostly helpful, however I was promised one month free when I reserved my storage unit and I never received it. When I spoke with a representative in the office, she insisted that I received the free month even though my bank statements reflect something very different. I was automatically charged every month, with no month free. Shame on UHAUL. I will tell everyone I know to store their things somewhere else. What a rip off.

Claudette Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Bostic  |  Overall Experience 
Rating:
4.0

The bathroom in the storage facility was out of order all week which was a hassle while I was moving out. Other than that, a good experience. Thank you!

Nikole Ottolia  |  Overall Experience 
Rating:
4.0

Thank you to Arnessa Smith for helping me. She was funny and helpful.

SELVON WALDRON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline talley  |  First Impressions 
Rating:
5.0

In the past 10 years I’ve moved from ATL > DC > Seattle > Chicago > DC and used U-Haul trucks and equipment each time. Every single person I’ve had contact has been extremely helpful and pleasant to do business with. When mistakes were made (whether it’s mine or theirs) they were very fast to assist in making things right. Moving is stressful but these people are true professionals that make it easier.

Jonathan Little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Martin  |  Online Move In 
Rating:
2.0

I think it’s ridiculous that you do not get partially reimbursed when you move out before the month is over. I set my account to autopay, they collected the money on a Monday and I was moved out by that Saturday. I was told that, per U-Haul policy, customers are not partially reimbursed for vacating early, and that Uhaul will resale your unit (that is paid up through the month) to someone else even though they are not giving you the money back for leaving early. That is not a well thought out policy and needs to be stated clearly upfront.

Maryland Okoro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENATA SATOVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia Powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J.B. DAVIS AND CO.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANICE THOMAS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Max Lichtenfeld  |  Online Move In 
Rating:
5.0

Awesome service!!!

CORY WASHINGTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORDAN NEAM  |  First Impressions 
Rating:
5.0

I would like to see smaller units and reasonable cost. I only have three suitcases to store and to figure out my new life and home here in a nation capitol. Otherwise service was great and look forward to our DC relationship. Thank you

Adama Guyton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margaret Hackney  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ARA ANNE JOHNSON-BLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN HERNANDEZ  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

PAMELA CALORE CUDDYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwight Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence McSeed  |  Overall Experience 
Rating:
3.0

The store manager was very helpful and professional. Some of the personnel were very short and not very informative. But I don't know the names of the ones that were like that. We had to pull information out of them instead of them telling us things we needed to know. They acted like we should have known everything

Bianca Hartman  |  Overall Experience 
Rating:
5.0

The staff was amazing. This is super rare in DC please treat them well because they were so helpful and kind I will always use this uhaul location because of the amazing service

Caroline Gorter  |  Online Move In 
Rating:
5.0

I thank you for the business with this company

donte robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

garry gaskins  |  First Impressions 
Rating:
4.0

N/A

Sydney Urquhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Ott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaki Thabet  |  Overall Experience 
Rating:
4.0

Customer service person was great

KEANDRA GORDON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WENDELL KELLEY  |  Online Move In 
Rating:
5.0

they made a reservation for a unit that wasn’t available

Brianna Harris  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

John Murphy  |  Overall Experience 
Rating:
5.0

Osmun is the best

pietro spada  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

octavia payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia Powers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kisha Mcdougald  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERLINDA DARDEN  |  Online Move In 
Rating:
5.0

The facility was exceptionally clean.

Diane Mason  |  Overall Experience 
Rating:
5.0

Give the whole staff a raise! Beyond knowledgeable, friendly and super accommodating.

Candace King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kohl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james cannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph DaSilva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mendelson  |  Overall Experience 
Rating:
5.0

I was extremely please with the size of the storage unit as well as there being a lock provided.

Jetaime Ross  |  Online Move In 
Rating:
5.0

The owner helped me. Very professional and highly recommended!!

TARSHA WEARY  |  Online Move In 
Rating:
4.0

There was no light inside the unit.

CARLOS VASQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS VASQUEZ  |  First Impressions 
Rating:
3.0

It would’ve been great to have more carts available, and to not have to enter my code every time I went in the elevator. Both of these led to me spending way more time than necessary moving things in - perhaps a QR code I scan on my phone would be easier? Everything else was great!

Cooper Adams  |  Online Move In 
Rating:
5.0

The staff is friendly, great customer service and very clean building. No remnants of rodents !

Erica Dyer  |  First Impressions 
Rating:
5.0

From the day I moved to the day I moved everything was just fantastic. I say they are great bunch of people who are doing great.. floors are clean and they are all polite and friendly.

Dharshana Siriwardena  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie Muganda  |  Overall Experience 
Rating:
5.0

I appreciate the help that I got!!!!

Raenshia davis  |  First Impressions 
Rating:
5.0

All Staff was very perfessional and polite. Had a very good experience with U-Haul.Thanks to the staff

denise taliaferro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthoni Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyhesha Mensah  |  Overall Experience 
Rating:
5.0

Great storage facility

porteal troytene groom  |  Overall Experience 
Rating:
3.0

I paid for 24hr access but wasn't allowed access after closing.

Mustafa Al Salam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Bridgwater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mustafa Al Salam  |  First Impressions 
Rating:
3.0

The rat container boxes should be removed before renting.

Mustafa Al Salam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shantique Dunkley  |  Overall Experience 
Rating:
5.0

Access should be 24/7 for everyone and not just for those who pay $10 more per month. Greed ruins the U-Haul experience.

Patrick McClam  |  First Impressions 
Rating:
5.0

Thank you...

Barbara Galloway  |  Overall Experience 
Rating:
5.0

Despite me following behind, Mr. O was pretty cool with working with me and allowing to have patience. The staff in the front off was cool and respectful no matter who was there. I hate that I fell behind to leave after so many years. Thanks again to the whole U-haul staff for working with me

TRISTIAN EDWARD LEE  |  Overall Experience 
Rating:
1.0

It was an extremely unpleasant experience. First, I was told upon arrival that the storage unit I reserved was no longer available and that I had to select a more expensive unit. This is something that should have been communicated well in advance so I could better assess my options, including another location. At the very least, I would have appreciated a credit honoring the original rate for the bait and switch. Also, the nearest elevator in the storage facility was not working when we arrived and my movers were stuck on the second elevator (along with another customer) for more than 25 minutes before someone came to get them. As I result, I incurred unnecessary mover charges for the delays and found myself hauling my items up the steps while waiting for both elevators to be fixed and my movers to be freed.

Nakita Cuttino  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ronald merryweather  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

regina paige prince  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIPPA HAWKER  |  Overall Experience 
Rating:
1.0

The worst experience i have ever have! I was charged a month when i was already out, my card was not saved because i knew i was moving before the month end it and when i went personally all they told me was that i had to send an email ( send it ) no respond.

Oliva Zapata-Delrosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed Ouedraogo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damilola Sotannde  |  Overall Experience 
Rating:
4.0

N/A

UTIBE UDO  |  First Impressions 
Rating:
2.0

Something was broken nearly every time we went. Usually the security system, but also the elevator or the HVAC. The alarm went off at least once every time I was there, and the staff seemed to mostly ignore it since it was so frequent. Overall a frustrating experience.

Rex Morgan  |  Overall Experience 
Rating:
5.0

I have been a customer for several years. Customer service in person and on the phone has been excellent.

JOYCE MILLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDA ALOBEIDI  |  Overall Experience 
Rating:
3.0

Thank you Tiffany H. for her pleasant customer service.

Shantel Denise  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Spencer  |  Overall Experience 
Rating:
5.0

Great

Larry Murdock  |  First Impressions 
Rating:
3.0

Mouse and rat dropping in unit. Rodent traps in unit but scared to take anything to my home.

Preccious West  |  Overall Experience 
Rating:
2.0

My items were ruined by a bug infestation and I lost over $2,000 in storage payments for the 2 years I stored there plus the furniture and other items I had stored which were crawling with bugs and some of which were eaten/destroyed by the bugs. They denied my claim because I didn't have the proper insurance but how I was I supposed to know that there might be the possibility of bugs in my unit? I thought they took the proper precautions to prevent things like this. This has been a horrible experience. One employee at the end was really nice and helpful though. She returned my calls.

Frances Mitchem-Diago  |  Overall Experience 
Rating:
5.0

GO U-HAUL

John Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun Carpenter  |  First Impressions 
Rating:
3.0

Couldn’t even help me with getting rid of my locks which I lost the keys for after storing there for months. They’ll look for any opportunity to charge the customer extra

MIKIAS Woldemariam  |  Overall Experience 
Rating:
2.0

The stairwell isn’t accessible. There aren’t working door knobs to access the second floor. Also the staff wasn’t helpful in removing a pad lock.

Nicholas Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Walker  |  Overall Experience 
Rating:
5.0

Clean and great service

Bruktayet Ayele Sahle  |  Overall Experience 
Rating:
5.0

The female employee who was mopping the storage facility (building 2) yesterday afternoon (10/27 around 3:00pm) was EXTREMELY friendly and helpful. Really appreciate her!!!!

Christopher Wiest  |  First Impressions 
Rating:
5.0

This U-Haul establishment was great for my needs of storing some belongings for a short term while selling my house. The employees were always courteous and helpful. I would definitely use this facility again for storage, truck rental, or packing supplies.

Bradford Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah Thompson  |  Overall Experience 
Rating:
2.0

Everything was perfect, the only thing was your staff was awful no customer service just straight ghetto mentality and that was the only thing I didn’t like

SANDRA CLAY  |  Overall Experience 
Rating:
5.0

Very helpful and courtesy

Dwight Green  |  First Impressions 
Rating:
5.0

This location consistently makes up where all the other locations lack. Best location in the DMV

Ronald Harding  |  First Impressions 
Rating:
2.0

Extremely long lines, to ask a question because for some strange reason folks don’t answer the phone at Uhaul. The facility definitely needs a good deep cleaning of floors, bathroom, an a few coats of paint. Why move the trash can from outside?

davita mack  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry Greggs  |  First Impressions 
Rating:
5.0

Young woman who helped me was fantastic. She set up my contract and personally showed me to my unit, making sure I knew how to access it. Best service I’ve ever had at a UHAUL.

Lee Vermeulen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Pelnik  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dharma Langham  |  First Impressions 
Rating:
5.0

Keep up what you’re doing is working

RANDY DAVIS  |  First Impressions 
Rating:
5.0

Staff very professional Osmam Very above and beyond Service

Debora Brown  |  First Impressions 
Rating:
5.0

I prefer this location because the staff and manager are very nice.

Cydonie Fukami Sula Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cydonie Fukami Sula Brown  |  First Impressions 
Rating:
5.0

Manager Osmond was most accommodating when we first rented unit in May 2013. The staff has been helpful and this location is convenient. Kudos to this location’s manager Osmond ( service oriented ALWAYS). The location is well kept and clean. Thank you Loyal customer, Frann Robertson

Frann ROBERTSON  |  First Impressions 
Rating:
5.0

Being a first time customer, the staff was very helpful with all the questions, that were asked. They made the transition of relocating mush easier.

Warlene Carter-Moore  |  First Impressions 
Rating:
4.0

good

Crystal Leigh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK BRANHAM  |  Overall Experience 
Rating:
5.0

Good service good people

derrick robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa warne  |  Overall Experience 
Rating:
3.0

There is great confusion when moving in and out. No one seems to have a sense of responsibility for issues as they come up.

Louis Sartori  |  Overall Experience 
Rating:
5.0

I had no problems

Ronnie Rouse  |  Overall Experience 
Rating:
5.0

Jenay was very personable, considerate, and friendly. She really was accommodating to my needs and helpful with the move-in process. She deserves a raise IMMEDIATELY.

anayah gilmore  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kendi Deveaux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OLIVIA SYKES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Tvrdy  |  First Impressions 
Rating:
5.0

I had a pleasant experience from start to finish. The employees were very helpful.

cherie dargan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall Wouters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Londono  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Langston  |  First Impressions 
Rating:
2.0

I completed the online move in process and called the location to purchase 24/7 access since I had to move in after hours. When I arrived at the location, the code that was given to me did not grant me access to the facility even though they said I would have 24 hour access. I tried calling the general manager but was sent straight to voicemail every time I called. I eventually was able to talk to customer service but they informed me that they couldn’t do anything except try to contact the general manager of the facility. I was not happy with this response so I asked to speak with a supervisor. After telling the customer service agent that I wanted to speak with a supervisor they put me on hold and then came back and asked me to try the code again. It worked. Something occurred behind the scenes after I had to literally ask for a supervisor to get anything to happen. My experience with U-Haul recently has been extremely disappointing and has required way too much effort to make using their services worth it.

Charles Ellis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rashida Biggs  |  Overall Experience 
Rating:
5.0

Excellent service and very good spirit and attitude from staff

Joyce Boyd  |  First Impressions 
Rating:
1.0

The elevator was not working in the building

Rashmi Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Hanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CESAR MARROQUIN GOZALO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salinia Shatteen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina McKnight  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WARREN HOWARD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dennis Nahorney  |  First Impressions 
Rating:
5.0

The staff was over-the-top friendly and extremely helpful. They worked an hour over closing time to assist everyone. Very impressed!

lisa warne  |  First Impressions 
Rating:
1.0

They made me buy these special locks for my unit, then when i tried the key for the lock, it wouldn't unlock it. I called them to cut the lock for me and they refused, they lied to me and told me they don't do that anymore. So when I opted to cut my own lock, i stead of paying for a locksmith, they got upset with me and decided to cut my lock for me, after they told me they don't do that anymore. Also one of the storage units was filled with webs and spiders and there was a water leak that destroyed my mattress, causing me to throw it out, an expensive mattress. It also rusted out my workout metal equipment. My wife and I experienced lots of attitude from these people from day one, from several different employees. Would not ever recommend this place to anyone.

gilbert Ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claire Galasso  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Priscilla Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET BLACKWOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Renga  |  Overall Experience 
Rating:
1.0

Their system was broken so they couldn’t complete the rental process for me. I had to complete it on my phone. Then, my access code wouldn’t work and they couldn’t fix it because the system was malfunctioning. Then, all of the elevators were broken so they had to change my unit to one on the first floor because there were no elevators that we could use to access the other levels. And because they couldn’t get my access code to work, I had to have someone stay inside the building at all times to trigger the automatic door so we could re enter the building to fill my storage unit. The staff were helpful but the facility is so poorly maintained to cause all these problems. Overall, an hour of my time was wasted after I had spent 10 hours in 90 degree weather moving and loading my truck. I would never choose to use u haul storage again after this experience.

Danielle JACOBSON  |  Online Move In 
Rating:
2.0

We were not given clear instructions for moving in since we also had a big moving truck to maneuver. This was not taken into consideration. Also the elevator was broken. The security alarm kept going off too which was very annoying.

Lili Whitaker  |  First Impressions 
Rating:
5.0

If I had to give you a whole a number it would be 12

Aaron Coleman  |  Overall Experience 
Rating:
5.0

The customer service agent went over & beyond her service, I appreciate her.

Renata Montford  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yahya Sardari  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diamond Newsome  |  Overall Experience 
Rating:
5.0

The whole process was seamless.

cherie dargan  |  First Impressions 
Rating:
4.0

Once the unit was vacant, my credit card got charged. I called to ask for the charge to be canceled. I was only sent a receipt of the charge. So, I follow up again, and said that the unit is vacant, send the refund to my card! Then, in the follow up, they were like, "Oh it's been refunded!" I was like, well, "send me a receipt of the charge being refunded!" Then they did. Real talk, if the receipt of the refund was initially sent, then I wouldn't have made multiple stressed out phone calls to ask for the refund receipt. Just saying. But other than that, everything was super clean, really nice, nice staff. It's a Uhaul.

Catherine Shepherd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert MacGregor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Ross jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD ROBIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK BRANHAM  |  First Impressions 
Rating:
5.0

I'm like U-Haul it's convenient for me to get around or get to and a future wise I will still the under U-Haul I'm with my bill to get a little lower in the future or a discount if I can get one thank you God please have a good weekend 🙏 🙌.

Anita Wilkins  |  First Impressions 
Rating:
1.0

We got stuck with higher level unit and were showed a metal ladder in the office that appeared stable. When we brought our stuff in, however, we discovered the metal ladders near the storage unit were very rickety, unstable and open ended. If was very dangerous for the men involved in the move and we were just lucky no one got injured. Please please to the management, examine each ladder and try to climb up them with a box and a mattress and see how you do, then put two people on the ladder hoisting stuff and see how it goes. Very disappointed and planning to do negative reviews in multiple social media locations if my concerns aren’t responded to.

LAURIE ADAMI  |  Overall Experience 
Rating:
4.0

Was better 3 years ago butileft for general manager threatened me and used racial remarks against me and told a disabled could only be allowed at I haul for only 15 minutes a day.This is embarrassing

Aggrey Mutonyi  |  Overall Experience 
Rating:
5.0

Very helpful and friendly. Explained everything very well.

Monty Melvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AZILIA IRACKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lidia Kachanova  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cedric Dorsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Weingott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Kucko  |  First Impressions 
Rating:
5.0

Jay (sp) is delightful and made my renting process easy and enjoyable!

bonny king-taylor  |  First Impressions 
Rating:
5.0

This storage place was very easy for me because I didn't have to go from one U-Haul place to another.this was very better to get everything in one spot. the people was nice very pleasant I never had a problem. yeah I will recommend friends. I have already recommend friends to this storage place .I didn't know anything about. thank you so much 💓 P.S . do I get any money back for Imoved out early.

JOYCE DOZIER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheri brown  |  Overall Experience 
Rating:
5.0

The only reason I said no to the access hours is because the building I have a unit in isn’t 24 hours yet and I really need access to my tools around the clock due to my field of work.

David Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anastasia adams  |  First Impressions 
Rating:
4.0

Everything was easy except for finding the storage space. The number I was given(10476) and the number of my unit does not match the number on the site maps (10479) it was very hard to find the unit.

Jeremy Click  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ARNOLD WOOD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Word Leggett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAUDLYN OBI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUES SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin Denton  |  Overall Experience 
Rating:
1.0

got charged an extra month after moving out, the staff were INCREDIBLY unhelpful and checking out equipment was difficult at every turn

Andrew Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAENELLE ZAPATA  |  Overall Experience 
Rating:
2.0

Mice urine and rodents were all in my storage unit which severely damaged my items stored. The unit was wet and caused my items to have mold grow on it despite me adequately wrapping furniture in plastic, the furniture still ruined. I will NEVER use this storage or any other UHAUL location storage again, totally disappointing and an unhappy customer.

MONICA DEAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER BUFFUM  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

William Blanco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary Chattler  |  First Impressions 
Rating:
4.0

The staff was always friendly, courteous, and helpful I appreciated that, some customer service reps and staff that I have had the pleasure to deal with were not They even called me Ms Toni and asked me if I needed help to my car with a box Thank You Again 🌹

TONI TYLER  |  Overall Experience 
Rating:
5.0

The Manager was very helpful and attentive

Stephen Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Peterson  |  First Impressions 
Rating:
5.0

This is a nice U-Haul location. The employees were friendly and helpful, and the storage facility is clean and well maintained.

Edward Olds  |  First Impressions 
Rating:
5.0

Excellent,helpful and knowledgeable staff! We came in with last minute plans and the staff took very good care of us and took away our stress! Special shout out to George! We don’t see customer service like George a lot,he’s superb and very courteous! I hope the company knows what a gem he is!

Fana Huserik  |  First Impressions 
Rating:
5.0

Shawn Freeman was very professional and courteous she helped with all my needs it made me feel comfortable job well done

Adriane Kelly  |  First Impressions 
Rating:
5.0

Very friendly and professional

Bianca Hartman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Henry  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Secrett Conway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Rollins  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Facility is clean and well lit. Easy process for truck rental. I love this location. Keep up the good work everybody!

CHEVELLA MARIE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda Lancaster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREEM NURI  |  Overall Experience 
Rating:
3.0

Took very long time they were polite and helpful but everyone was new and it took an hour and a half just to get everything t simply because they didn’t know where the storage containers were

Andrew Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA WELLS  |  Overall Experience 
Rating:
5.0

Very professional and pleasant staff.

RAENELLE ZAPATA  |  First Impressions 
Rating:
3.0

Need larger storage

LATAMRA THOMAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ronald green  |  Overall Experience 
Rating:
4.0

Overall, this is a very nice facility. My unit is in the new building which is super clean and modern, so that was really nice. But the online check-in process was a mess. I checked in online the night before and got my unit number and access code, but upon arriving to the facility, found it very unclear as to how I actually access my unit. There were 3 call boxes on the wall with no indication as to which one I needed to use. When I tried the call box that seemed to be the correct one, I got a message saying "access denied, not checked in" even though I already checked in online. Thankfully, the employee in the office was a HUGE help as she walked over with me and showed me that I first need to "check in" again by entering my access code into a different box, then needed to dial my code in again at the main call box to actually open the door. There were zero signs or placards that indicated this on the wall, so I would have never figured that out. She then walked me over to my unit only to find that it wasn't ready for move-in. The facility padlock was still on the door and the free disc lock that was supposed to come with the unit was not inside the unit. The funny thing is, I had already purchased a disc lock at the location I picked up my truck from from because they told me (incorrectly) that a free one does NOT come with my unit. The wonderful employee yet again took care of me and made sure I got a refund for the lock I had purchased earlier. So in other words, had I relied on the online check-in process and arrived at the unit after the office had already closed, I would have been TOTALLY screwed because I absolutely would not have been able to get into my unit. Again, the very friendly and helpful lady in the office saved the day for me, explained everything, and got me all squared away, so the overall 4 star rating is thanks to the great staff and the fact that the condition of the facility and unit is really nice. Everything would have otherwise been smooth but it appears there is serious lack of coordination and communication when checking in online (I had similar problems when I went to pick up my truck at another location despite already checking in online and opting for mobile pick-up). If the office/store weren't still open, this could have been a total disaster that would have left me stranded. Shout out to the wonderful staff member that took initiative to get me all squared away. She turned a frustrating experience into a positive one.

Aaron Hoffman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Petrena bloodworth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW MCGRATH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious Barlow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilson Cueva Quiroga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eris Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Boyd  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephane Ott-Hauville  |  Overall Experience 
Rating:
1.0

Excessive water leakage at container 1326. The requirement to buy their lock for the container is unacceptable. Paid for the month of September and terminated the contract on 17 Sep without prorated credit. This is also unacceptable. Please rectify these issues.

KEVIN TOWNSEND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERNON MARTIN JR  |  First Impressions 
Rating:
5.0

I loved the staff at this U-Haul location!! Everyone was very friendly and helpful. Any issue that presented itself that day was well taken care of. I will definitely recommending this location for future moving and storage needs.

Whitney Brown  |  Overall Experience 
Rating:
4.0

I stored my belongings here for 8 months. The only downside is that I was not aware that there are units stacked on top of one another. Be sure to clarify where your unit will be before deciding on a unit. Otherwise, the facility is clean and well maintained.

Raullo Eanes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amayrani Calvario  |  Overall Experience 
Rating:
1.0

No assistance in getting. My lock off. I prayed some 2 hours. An. Banging. On the lock finally opened on help from. Staff told me call a lock Smith 125 for a 10 lock

Ralph Tobin  |  Overall Experience 
Rating:
3.0

Took awhile to find reservation even though I signed up online. Lots of paperwork that I could have done online. In the past, I’ve done everything online and it was much easier.

ANDREW MCGRATH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Lewis  |  Overall Experience 
Rating:
3.0

The power outage on 8/15 caused me to incur a $200 change from the moving company I hired to assist with my move. Previous storage facilities I have worked with who have promised certain access hours have a generator in case utility outages occur. I understand the utility caused this outage but the storage facility is ultimately responsible for customers being able to access their belongings during the days and times as promised in the customer agreements. I was extremely dissatisfied with how this outage was handled by UHaul storage.

Margaret Tamm  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Matthew West  |  Overall Experience 
Rating:
4.0

.

shontell booker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDSON KEMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Wigginton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diane webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE WEBB  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Taylor Duncan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

everette wade  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Tilford  |  Overall Experience 
Rating:
3.0

Upper floor storage is hard to operate. It would be great to have an easier access to the storage, such as a small elevator. The storage room was not supper clean, has a strange odor.

Lucia Delgado Sanchez  |  First Impressions 
Rating:
3.0

When i arrived, i was told that i had a reservation. But when i when to pick up my van, the attendant said that it was not there and i would not have one. I didnt understand how i could have a reservation and yet still not have a van waiting for me.

Jakob Burnham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nikenge Langston  |  Overall Experience 
Rating:
3.0

Very good customer service. However, the wait time is really long. The other thing I’d recommend addressing is the loading area. I’ve never seen anything like it—two parking spots for access to hundreds of storage units? That truly blew my mind and made for a very long and chaotic move-in.

CHRISTOPH VEASEY  |  First Impressions 
Rating:
3.0

It was difficult to see the inside of my unit, 751, there was no lighting.

monya jennings  |  Overall Experience 
Rating:
5.0

All of the staff were very professional, and made the process seamless and easy, especially the employee Jerome. Jerome was very accommodating and very knowledge. He represented himself, the management, and your corporation with exemplary distinction. Jerome deserves a raise.... Walter Lewis 202-491-5970

Walter Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simonica Mendes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annie Hou  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KELLYDONALD O'CLAIR  |  First Impressions 
Rating:
3.0

Mal atendido en ese local

Eris Garcia  |  First Impressions 
Rating:
1.0

Call center lies to get your card info

brandon howard  |  Overall Experience 
Rating:
1.0

I was called numerous times to the point I felt harassed, even though I paid for my unit for the entire month. I moved my things out and had two weeks left to sweep the loose items out so I wouldn't be charged a cleaning fee. Even though they received their money, they wanted to close out my contract before time so they could rent it out to someone else, without refunding me any money for the days I already paid. Basically double charging for the same unit. I will NEVER use them again for a storage place. Too many other companies give better deals and better customer service. The customer service at that particular UHaul location was horrible.

Leslie Void  |  Overall Experience 
Rating:
4.0

Storage unit themselves the floors are too dirty other than that all my experiences with U-Haul has been good

DIANE WEBB  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jerome baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire Evans  |  First Impressions 
Rating:
4.0

My. Movers gave me my. Keys. But forgot to put. The lock on my lockers ill be there today with the lock please make sure all is OK could you put a temporary lock on the. 2 lockers until I get there thanks

Ralph Tobin  |  First Impressions 
Rating:
2.0

Elevator not working

nyabonyi Kazungu  |  Overall Experience 
Rating:
3.0

Management and maintenance of the facility was fine, but overall this wasn't a convenient location to store things, nor was my unit optimal being on a second level. It's perfectly fine if you are not picky, but if you want to be able to easily access your things, you're better off going somewhere that has outdoor drive-up units.

Sarah Donofrio  |  Overall Experience 
Rating:
1.0

Call centers lie and give false info to get your information

brandon howard  |  First Impressions 
Rating:
5.0

Thanks to the staff I was able to move in even when the elevator was broken, they where helpful and work in solutions around my needs.

Edgar Yuman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Uros Simovic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimba Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall Raybon  |  First Impressions 
Rating:
4.0

The person who booked me the unit didn’t give me a big enough space so I had to rent another unit. I had trouble with the lock and had to buy an extra lock. I didn’t like that the unit was upstairs. I gave the experience a high rating only because Tiffany Harrison was so helpful at the place. If not for her I would have rated the experience poorly. Also, I was told I would get a month free, rented the truck and only need storage for 6 days. However I was charged over $110. That’s on top of what I paid for the truck. Someone should look into my charges.

Karen Asher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lee Khan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashaa Bryant  |  First Impressions 
Rating:
5.0

Tiffany is great and she needs a raise

TAKIESHA DAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Temica Beamer  |  Overall Experience 
Rating:
4.0

Thank you.

Chayla Summers-daniels  |  Overall Experience 
Rating:
4.0

Minor issue with DC staff caused me to escalate to the ombudsman before I was allowed to qualify for special offer.

Jason Ladnier  |  Overall Experience 
Rating:
1.0

The facility smelled of urine.

Gary Raymond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELLLOUIS STANTON  |  First Impressions 
Rating:
5.0

Great service!, I got all the help I needed

Brandon Graham  |  First Impressions 
Rating:
5.0

I’m satisfied

Elisa Garcia Perez   |  Overall Experience 
Rating:
5.0

Excellent Service! I would not go anywhere else. Loving this Place!

PHYLLIS JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Myles Thompson  |  Overall Experience 
Rating:
5.0

I have used uhall before, nice clean, nothing happened to my stuff. Staff excellent customer service. Manager very polite. Thank you!

PHYLLIS JOHNSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

diane webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Muhl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY SHANKS  |  Overall Experience 
Rating:
4.0

You should have access 24/7 without having to pay extra

jorge alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Oliver  |  First Impressions 
Rating:
5.0

Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.

VERONICA GARNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Coates  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JON DAMRAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY SHANKS  |  First Impressions 
Rating:
5.0

Tina and all the team was so friendly and professional.

KEVIN BARRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl Cook  |  Overall Experience 
Rating:
1.0

I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

karyn robinson  |  First Impressions 
Rating:
5.0

Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!

Benjamin Redden  |  First Impressions 
Rating:
5.0

The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.

Abigail Nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL COLLINS  |  Overall Experience 
Rating:
2.0

I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

Terese Jones-Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIANA FERNANDEZ APONTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Rollins  |  First Impressions 
Rating:
5.0

Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

Jameeley Pineda  |  Overall Experience 
Rating:
3.0

When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

Camellia Parham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Blalock  |  Overall Experience 
Rating:
1.0

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Katrina Dale  |  First Impressions 
Rating:
5.0

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Stephen Motion  |  First Impressions 
Rating:
5.0

The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

alegra anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff zippin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carrie sims  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roosevelt Battle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN KAY LEVINE  |  Overall Experience 
Rating:
2.0

The general manager was very unprofessional. Customer service skills were poor.

Marcelle Butler  |  Overall Experience 
Rating:
5.0

Staff were very friendly, helpful and informative.

CARLOS ALCAZAR  |  Online Move In 
Rating:
4.0

I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Thank you

william foster  |  Overall Experience 
Rating:
5.0

Thank y’all for everything

Andrea Williams  |  Overall Experience 
Rating:
2.0

There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36” uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don’t feel comfortable going to my unit so I’m turn will prob relocate to a different site in three months

Christina Hendrix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dante Disparte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alix Ware  |  Overall Experience 
Rating:
3.0

It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Samuel Hamer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sahara Reiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMIN ABDULLAH  |  Overall Experience 
Rating:
2.0

The general manager is a scam artist.he will try to charge you more anyway he can

Anthony day  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

Kimba Coleman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Coleman  |  First Impressions 
Rating:
5.0

Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

mesdara almanzar  |  Overall Experience 
Rating:
5.0

everything was fine.

Adam Grebatchi  |  First Impressions 
Rating:
1.0

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

Andrew McIntyre  |  First Impressions 
Rating:
4.0

Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

patrick makles  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hawa Dansoko  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ron Wolf  |  Overall Experience 
Rating:
1.0

You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn’t,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Ron Wolf  |  First Impressions 
Rating:
1.0

Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

Dale Webster  |  Overall Experience 
Rating:
3.0

My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

EMMANUELLA LANGLEY  |  Overall Experience 
Rating:
4.0

Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

darnita ayanna brown  |  Overall Experience 
Rating:
5.0

The staff member was cheerful, knowledgeable, and answered all of our questions.

Jean Meyer Capps  |  First Impressions 
Rating:
5.0

U Haul is an excellent company.

KATHY WALKER  |  Overall Experience 
Rating:
4.0

Had everything I needed to assist in my move. Helpful staff.

Sharee Maffettone  |  Overall Experience 
Rating:
4.0

The young guy at the counter was new but was still quite professional and friendly.

Sharee Maffettone  |  First Impressions 
Rating:
5.0

Manager was very helpful, extended great customer service.

TRACIE WILLIAMS  |  First Impressions 
Rating:
4.0

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

sukari numfashi omnira  |  Overall Experience 
Rating:
2.0

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.

Drew Williams  |  Overall Experience 
Rating:
5.0

I thought it was a great place for strorage

Harold Settler  |  Overall Experience 
Rating:
5.0

Great help and service

WILLIAM SMITH JR  |  Overall Experience 
Rating:
2.0

The manager was pretty ineffective and cost me an extra $230!

RaMond Thomas  |  Overall Experience 
Rating:
4.0

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

Katie Brown  |  Overall Experience 
Rating:
5.0

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

sylvasti vasquez  |  Overall Experience 
Rating:
5.0

One thing that can be fixed is extra staff on weekends. The line is way too long.

SAMUEL CARMANT  |  First Impressions 
Rating:
5.0

Great storage unit and convenient

aziza daniel  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

Jennifer Wright  |  First Impressions 
Rating:
3.0

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

rachel thomas  |  Overall Experience 
Rating:
5.0

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

MIRIAM SLATER  |  Overall Experience 
Rating:
2.0

Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

kelechi ibekwe  |  Overall Experience 
Rating:
4.0

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

carroll mosley  |  Overall Experience 
Rating:
1.0

No one answered the phone. It is a waste of time.

JOSE PEREZ  |  Overall Experience 
Rating:
5.0

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Jennifer Jones  |  Overall Experience 
Rating:
5.0

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Miriam Hammond  |  Overall Experience 
Rating:
3.0

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Bobbi Mack  |  Overall Experience 
Rating:
1.0

I'll never deal with uhaul again.

Eugene Murphy  |  Overall Experience 
Rating:
4.0

The service was great and well secured facility.Thanks the service.

Howard Poole  |  Overall Experience 
Rating:
5.0

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

RaMond Thomas  |  First Impressions 
Rating:
5.0

Very easy and helpful.

Marian Bissonnette  |  First Impressions 
Rating:
5.0

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

Dan Oftring  |  Overall Experience 
Rating:
5.0

Always willing to help there customers,, I will use this facilitie again

michelle brown  |  First Impressions 
Rating:
4.0

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

RONALD HARRIS  |  First Impressions 
Rating:
5.0

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

ASHTON MALACHI  |  Overall Experience 
Rating:
5.0

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

Harold Settler  |  First Impressions 
Rating:
5.0

Service was great and easy thanks so much

iesha hicks  |  Overall Experience 
Rating:
5.0

Customer service was patient clear and efficient.

Bernadette Gross  |  First Impressions 
Rating:
5.0

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Tracey VAUGHN  |  Overall Experience 
Rating:
5.0

The manager at this facility was especially helpful and friendly.

Andrew Chang  |  Overall Experience 
Rating:
2.0

The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

PAUL STYLES  |  First Impressions 
Rating:
5.0

The entire team was very helpful in the transition of my items from one unit to another.

Drew Williams  |  First Impressions 
Rating:
5.0

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

dominique brief  |  First Impressions 
Rating:
5.0

Osman you run a great storage center. Thank you for always being so kind when I was in!

Elizabeth Conley  |  Overall Experience 
Rating:
4.0

Ty

yolanda bynum  |  Overall Experience 
Rating:
4.0

I will recommend your facility to a friend

Willie Gardner  |  Overall Experience 
Rating:
5.0

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

Georgetta E. Johnson  |  First Impressions 
Rating:
5.0

The Agent,was,kind , patient,and very professional

ann walusimbi  |  First Impressions 
Rating:
4.0

All worked fine. Staff was competent and helpful even though generally icey.

Thomas Hall  |  Overall Experience 
Rating:
5.0

Positive experience and streamlined efficiency.

Alesa Allgood  |  Reservation 
Rating:
4.0

No problems everything was handled well

norman sparrow  |  Overall Experience 
Rating:
5.0

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

pamela hoskins  |  Overall Experience 
Rating:
1.0

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

RAQUEL RHODES  |  Reservation 
Rating:
1.0

U-Haul SUCKS

Roland Rodgers  |  Reservation 
Rating:
5.0

THEY WERE VERY HELPFUL. THANKS

Michelle Christian  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service and facilities.

Susan Troy  |  Overall Experience 
Rating:
4.0

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Jason Thomas  |  Overall Experience 
Rating:
5.0

Easy access to units, elevators were helpful, and customer service was splendid!

Alesa Allgood  |  Reservation 
Rating:
4.0

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

Anthony Ugoaru  |  Overall Experience 
Rating:
5.0

Great staff

JEAN BAPTISTE WILSON  |  Overall Experience 
Rating:
4.0

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

JESSICA LEADER  |  Overall Experience 
Rating:
5.0

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

minnie hughes  |  Overall Experience 
Rating:
5.0

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

Antoinette Murphy  |  Reservation 
Rating:
4.0

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

JOHN GOODRICH  |  Reservation 
Rating:
5.0

Great People. Very Helpful

charles Iszard  |  Reservation 
Rating:
5.0

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

JANICE LILLIAN BOOKER  |  Overall Experience 
Rating:
4.0

None

Samuel Russell  |  Overall Experience 
Rating:
1.0

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

Matthias Struble  |  Overall Experience 
Rating:
3.0

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

CARYN BAILEY  |  Overall Experience 
Rating:
1.0

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

ANTHONY BARBER  |  Overall Experience 
Rating:
3.0

Overall fair

Yordanos Tadesse  |  Overall Experience 
No reviews have been submitted for this location.

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