Customer Reviews for U-Haul Moving & Storage of Eustis

3,338 reviews

15519 W US Hwy 441   Eustis, FL 32726
(W Of Bay St)

(352) 483-1577

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(352) 483-1577

15519 W US Hwy 441
Eustis, FL 32726
(W Of Bay St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

elvis p 
Rating:
5.0

Customer did not leave a comment.

KENNETH A 
Rating:
4.0

For some reason a furniture dolly and a utility dolly were added to my reservation without my approval. We supplied our own. Other than the unauthorized charges, this was a good experience

joshua e 
Rating:
4.0

Customer did not leave a comment.

Kelly K 
Rating:
5.0

The trailer did what was supposed to do without any problems. The staff at the Eustis location were very accommodating.

Robert K 
Rating:
3.0

Air conditioner not working

Michelle M 
Rating:
3.0

Customer did not leave a comment.

Emily G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa m  |  Overall Experience 
Rating:
5.0

Clean the windshield

Cris B 
Rating:
5.0

Customer did not leave a comment.

JUANITA V 
Rating:
5.0

Great staff, very kind and personable

Shayna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moralba M 
Rating:
4.0

Customer did not leave a comment.

Frances V 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Professional, pleasant, I wzs very pleased

Timothy H 
Rating:
5.0

Excellent customer service, quick and efficient.

TITO S 
Rating:
5.0

Five stars for excellent customer service!!

Mary H 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C 
Rating:
5.0

Customer did not leave a comment.

Gracia J 
Rating:
3.0

Ac wasn’t working. Gas never full. Such an inconvenience.

Michelle M 
Rating:
5.0

They were excellent!!

Raymond M 
Rating:
4.0

Customer did not leave a comment.

Kristen M 
Rating:
5.0

Customer did not leave a comment.

Shayna L 
Rating:
5.0

Customer did not leave a comment.

Nancy L 
Rating:
5.0

Gentlemen had to complete the transaction on his phone. It was reported your computer system has been down for several hours. What would you do if an employee didn’t know to use their phone and could not assist customers? This is where the gentleman gets kudos for going above and beyond.

RICH M 
Rating:
5.0

Customer did not leave a comment.

Jeffery F 
Rating:
5.0

Staff was very professional and friendly. We rented a 6X12 cargo trailer, and it was in excellent condition. Tires looked new. They hooked it up to our SUV for us. I was glad they were open longer hours than most (until 7 PM) as we were able to check it back in on the same day and receive the final paperwork/receipt at that time. I highly recommend this dealer/location.

Barbar M 
Rating:
5.0

Customer did not leave a comment.

Ivette R 
Rating:
5.0

Customer did not leave a comment.

inga h  |  Overall Experience 
Rating:
5.0

The manager of this facility Kassie Reeves has a strong sense of customer service going above and beyond to make sure that you are extremely satisfied. She was able to multitask by providing mentorship and guidance to her new employees while tending to the customer. Overall, outstanding service by the manager of this facility

LUIS V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda M 
Rating:
5.0

Everything was great compared to my last rental at another location. It would be nice for the employee's, if someone was to get there golf cart fixed and that would cut down time to and from the back area where my trailer was!

Robert J 
Rating:
5.0

I have never had a problem at this location an I've used this location about 4 or 5 times

voston w 
Rating:
5.0

Would use again if needed.

Frank D  |  Overall Experience 
Rating:
5.0

Kassie Reeves is a fabulous representative of your company. She went above and beyond in so many ways. Made my experience great!, I ended up later in the day at a uhaul in Newport richie... ugh just ugh no comparison at all

Jeannine H 
Rating:
5.0

Customer did not leave a comment.

Karla V  |  Overall Experience 
Rating:
5.0

Nothing

Terrese H 
Rating:
5.0

The only issue I had was returning the vehicle after hours. I couldn't get the mobile app to work properly, so I had to just drop the keys in the box and hope that everything was okay. That's not an issue with the facility, though, but rather an issue with U-Haul's technology.

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
1.0

It was so much to return the vehicle and then they charged me extra after I had put 20$ in the tank and had to drive back to Uhaul knowing the meter would move a little . I had a horrible experience . And will be requesting for a refund .

NIJERIA P 
Rating:
5.0

Customer did not leave a comment.

William T  |  Overall Experience 
Rating:
5.0

Great customer service. Very friendly and helpful.

JOSE Y 
Rating:
5.0

Quick and easy

Ramon P 
Rating:
5.0

very nice staff and helpful

William T  |  Online Move In 
Rating:
5.0

No improvement need I loved the customer service she was Excellent and very Professional

KRYSTAL W 
Rating:
5.0

Good security. Clean. No pests. Climate control worked well.

Frank C  |  Overall Experience 
Rating:
3.0

Quoted 1 price billed for extras that were not stated

Richard S 
Rating:
4.0

Customer did not leave a comment.

Rafael V 
Rating:
5.0

Polite., helpful staff.

GEORGE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

There isn’t any other reason to improve on .The stuff was terrific and very polite. Highly recommend this location to everyone. Keep up the amazing work!

Tamara M 
Rating:
5.0

Staff is an awesome and incredibly helpful

Sarah v 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

everything was great from check in and picking up truck to ease and time of returning truck.

Roger A 
Rating:
3.0

The person who checked in the equipment didn’t!!!! Got an email from U-Haul saying I still had the trailer almost a week after I dropped it off A call to the location and the girl was helpful and sorted it out

Catherine P 
Rating:
5.0

Customer did not leave a comment.

Alexis F 
Rating:
5.0

Customer did not leave a comment.

Carlos Q 
Rating:
5.0

They both did a great job

joel h 
Rating:
1.0

Customer did not leave a comment.

rodrigue t 
Rating:
5.0

Customer did not leave a comment.

Tania W 
Rating:
5.0

I've used them several times and they are always great.

John S 
Rating:
5.0

Everything was great. I had more stuff that could fit in the storage unit. So I stopped by leesburg u-haul. I got a bigger unit. I came back to Eustis. I explained it to the young man. He said no problem. He even refund my money. That I was not expecting. Because it was 100% my fault. Thank you again.

Richard C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W  |  Overall Experience 
Rating:
5.0

Nothing the office staff was great and very knowledgeable

Paul A 
Rating:
5.0

Customer did not leave a comment.

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

martha R 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  First Impressions 
Rating:
4.0

Thank You!! Great customer service!!! Helpful and Kind and Understanding!!!! thank You!!

jerome p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

James O 
Rating:
5.0

Customer did not leave a comment.

Gregorio P 
Rating:
5.0

Let me start off by saying that Cassi & Damon were great to work with. They were always helpful, friendly & knowledgeable when needing assistance with all moving & storage needs. Paul Vollmer

Paul V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent H 
Rating:
4.0

Customer did not leave a comment.

Peter H 
Rating:
5.0

Fast friendly service

John R 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

The only issue I had was the return was made difficult by the slow response of the U-haul app. Otherwise, equipment was good, and the employees were friendly and helpful.

Thomas S 
Rating:
5.0

The gentleman who helped us was wonderful! VERY helpful especially because it was dark , colds and approaching the end of his day. Very impressed with him and his service!

JAMES P 
Rating:
5.0

Store manager Kassie was exceptional and outstanding in assisting us with the reservation, I highly recommend this location and had an amazing experience in my moving. Thank you so much!

Nataly P 
Rating:
5.0

Customer did not leave a comment.

deborah f  |  Overall Experience 
Rating:
5.0

I like that my unit was in the A/C and everything felt very secured at all times.

Monica M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meryl M  |  Overall Experience 
Rating:
3.0

I was told by the store associate that I was not allowed to use my debit card for the pickup truck rental because of theft reasons, and had to settle for a 10 ‘ Box Truck. I feel like I was overcharged. When I originally booked my rental, I was told that I could use a debit card. So , going forward I will not use them . Plus the associate was rude to me when I was trying to get them to understand my situation.

portia b 
Rating:
5.0

It was a great experience. Very friendly and helpful staff, quick process, and a quick return. Could not have been easier.

Tommy S 
Rating:
5.0

Customer did not leave a comment.

Patrick K  |  Overall Experience 
Rating:
5.0

Great customer service. Easy ,fast transaction.

Ossie S 
Rating:
5.0

Staff at the Eustis location were very helpful and knowledgeable - both when renting and returning the equipment. Same CANNOT be said for the "original" rental location ("Ideal Dealer Services Inc") as their location was "jam packed" with equipment and the truck I reserved was "blocked in" between a trailer and another truck. Unable to contact anyone for assistance at that location but DID get help from my "usual rental location" (Sanford Florida on Rinehart Road) and they provided much needed help by re-assigning my reservation to the Eustis office (see above accolades).

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Charles F 
Rating:
5.0

Customer did not leave a comment.

Charles F 
Rating:
5.0

Customer did not leave a comment.

Tania S  |  Overall Experience 
Rating:
4.0

Refunds need to be done sooner

Fred H 
Rating:
5.0

Customer did not leave a comment.

TALIA F 
Rating:
5.0

Customer did not leave a comment.

Charles F 
Rating:
5.0

I really appreciate and enjoyed the security, felt very comfortable with the unit.

david r  |  Overall Experience 
Rating:
5.0

Great customer service! Thank you to the UHaul team

MARK P 
Rating:
4.0

Customer did not leave a comment.

Gus S 
Rating:
5.0

Customer did not leave a comment.

Tattina U  |  Overall Experience 
Rating:
5.0

Frankly, I can't think of any way to improve your already excellent service. The management and staff at this location are excellent. You always have the equipment I need, and it it always clean and well maintained. Keep up the great work. Thank you.

Christopher F 
Rating:
5.0

Customer did not leave a comment.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

JOSE G 
Rating:
4.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

frindly help full employees ,we were form a different state an needed a uhaul van thank you for the help

Dale B 
Rating:
5.0

Customer did not leave a comment.

SONJA T 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

The entire rental experience was great! Absolutely the best truck rental experience of my life. Throughout the years I’ve moved at least 20 times, and this by far exceeded all my expectations. Great job keep up the good work.

louis m 
Rating:
3.0

vehicle had 151,000 miles on iy n it was wore out, no power n ate gas

Art B 
Rating:
5.0

Loyalty program

MARK P 
Rating:
5.0

Customer did not leave a comment.

Tonya H 
Rating:
5.0

Fix the cruise control. It wasn't working.

Kathleen S 
Rating:
5.0

Lower the gas mileage charge. $0.99 per mile is a lot of money.

Karl M 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

They are ALWAYS great here at this uhaul that’s why I will drive out of my way to use them. Love the general manager and the front desk staff

Ruth C  |  Overall Experience 
Rating:
3.0

This location is very tight on space. I had to drive it back in a Beru Tight Parking Lot to Unload the trailer.

KENNETH K 
Rating:
4.0

Customer did not leave a comment.

gary d 
Rating:
5.0

The lady was very polite and efficient.

Dennis S 
Rating:
2.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
5.0

Very friendly excellent customer service the equipment was excellent and the trip was problem free.

Liam C 
Rating:
4.0

Customer did not leave a comment.

Charles L 
Rating:
4.0

Customer did not leave a comment.

Clifford I 
Rating:
5.0

Los mejores

Barbabra D 
Rating:
5.0

Excelente servicio y excelente empleados

paul v 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Service was great!

Arturo B 
Rating:
5.0

Customer did not leave a comment.

Jonathan L  |  Overall Experience 
Rating:
3.0

I feel that the price is too high and other facilities are actually lower in cost.

ROBERT A  |  Overall Experience 
Rating:
1.0

I filed two complaints in Sept. Both regarding all the leaves, debris and dirt....resulting in a hefty dry cleaner bill for my winter sweaters....no one even called me?? Today, 11/4/23 I came to collect my stored items and close the acct. For unit #529 and I was horrified at what I mice/rats had invaded and chewed, peed and pooped on so many of my things I NEED A CALL FROM CORP--ASAP!!

Carolyn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salena Y  |  Overall Experience 
Rating:
3.0

Unit was dirty. Door difficult to slide locking portion.

Christine N  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Terry M  |  Overall Experience 
Rating:
4.0

I had a problem at one of my units, where there was a leak coming from the next unit beside me. I reported it 3 times and was told that they could not get ahold of the owner of the unit to see why and what was leaking.

Terry M  |  Overall Experience 
Rating:
5.0

I would like to thank you for having such a clean and safe place for me to store my stuff. I just wish you weren’t so far away

shenita c  |  Overall Experience 
Rating:
4.0

Jason, Understood my situation and worked to resolve the problem quickly and fairly.

RALPH L  |  Overall Experience 
Rating:
1.0

Tyler was very helpful and friendly. Honestly he was the best customer service I have experienced in years!! He is very hard working and efficient.

DAMON R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDa E  |  Overall Experience 
Rating:
2.0

Have had a storage unit for over 8 years for over 6 months you have to call 30 to 40 times to try to pay your bill and I would be most happy to give you copies of my phone bill then you have the balls to charge a late fee if not payed on time if you don't answer there it go to main office that a Bigger joke after your on hold on any emotion you try even the brake down line 35 to 40 min of waiting on hold it hangs up I don't pay any of my 30 other bills on line but I was forced to 2 times with you to avoid late fees I even tex the Manger over 2 weeks ago about this no response but she has time after you don't answer your phones for day to send a email your bill is do.i took my stuff and found a new place to store it .Peter L Pappas 352-613-5346

PETER P  |  Overall Experience 
Rating:
5.0

Great storage, great uhaul rentals and great staff. Facilities were clean and secured. Will definitely recommend this location

Joel M  |  Overall Experience 
Rating:
4.0

the staff always helped when i needed it

Leo T  |  Overall Experience 
Rating:
5.0

The young blonde girl who checked me in was GREATLY

Kelly P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pete W  |  Overall Experience 
Rating:
1.0

Hello I Gave A Bad Reviews Because To Off My Flat Screen Televisions Are Damaged On The Internal Board on The Inside Due To Extreme Heat From Storage and Heat I need to File a Insurance Claim !

Nikeshia L  |  Overall Experience 
Rating:
5.0

Please be advised your employee Jason went above and beyond helping me with transportation, storage, and a car hauler. My plans changed multiple times and he was extremely patient and worked with me every step of the way. He is a valuable employee.. THANK YOU JASON!

tiffeny b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James V  |  First Impressions 
Rating:
5.0

Excellent customer service!

Thomas O  |  Overall Experience 
Rating:
3.0

They didn’t have the storage unit I reserved and online it said it did and I got charged more money for the storage and had to get the bigger one because they didn’t have the one I reservation.

Nikeshia L  |  Online Move In 
Rating:
1.0

My wife died I was in the hospital with civic they sold my things I realize I was behind they wouldn’t let me pay over the phone I’m upset with management at Eustis uhaul

Rex C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inga h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle S  |  Overall Experience 
Rating:
5.0

Kassie went above & beyond with my truck rental and later with a storage rental. I was under duress with this move, trying to care for my son, who has Stage 4 Lung Cancer and the fact that I had 6 broken ribs due to a car accident. At one point she was actually there to help me get out of the truck! She is truly a great asset to U-Haul, I hope she is receiving the pay she deserves.

Carolyn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inga h  |  First Impressions 
Rating:
4.0

The staff member was friendly and helpful

Kimberly W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen A  |  Overall Experience 
Rating:
3.0

Staff was great! Tried their best to help. However , not being able to access facility easily while moving is was a hassle. The gate would not open with code or remote. Staff stated that outage occurred in system causing issue with many tenants. This has caused my move more time and inconvenience than necessary. Again i want to note that the staff went above and beyond to try to assist, but it was just wildly inconvenient when dealing with move and trying to access unit.

Mark A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  Overall Experience 
Rating:
1.0

All of our stuff was infested with ants. A lot had to be thrown away. Waste of money

Kennedie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H  |  Online Move In 
Rating:
2.0

All of my stuff is full of ants and bugs. Will not recommend this place.

ANNETTE B  |  Overall Experience 
Rating:
5.0

Awesome customer service, someone always there!

Sandra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn L  |  Overall Experience 
Rating:
5.0

The Young lady was very helpful and friendly. She was very professional and patient.

david r  |  First Impressions 
Rating:
2.0

The ceiling of my 10x10 unit was covered with rest and old paint , or something. Another customer backed into the door if my unit which left a huge dent and difficult for me to open the roll up door. When the door was hit, the impact knocked a HUGE amount of the ceiling debris down onto all my belongings. A HUGE MESS. Also, I moved out of Florida last September (2022). I gave 95% of my belongings away before I left. A couch, loveseat and king mattress were left- I called 3 companies to donate them to...Goodwill, Habitat for Humanity and Salvation Army. NONE of them would take them because they weren't in perfect condition! I had no truck to remove the stuff. My ex tried to turn in the keys & key fob but Manager wouldn't accept it. Instead of throwing away the stuff and charge me $300-$500, they simply kept charging me.....they want roughly $1500. now. Unbelievable.

Janice R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  Overall Experience 
Rating:
5.0

Has a wonderful staff.

robbi c  |  First Impressions 
Rating:
5.0

It was just the storage I needed for a few things for a short time till I got the room painted that this this stuff was in.

JOHN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oscar m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine T  |  Overall Experience 
Rating:
5.0

We were only in there a short time and after turning over the entire contents to U-haul I would have thought the last payment would be cancelled.

dorothy b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda F  |  Overall Experience 
Rating:
5.0

For the time my merchandise was at U-haul, I recieved excellent customer service. Easy payment method and quick hands-on maintenance when needed for the unit!

Wendy O  |  Overall Experience 
Rating:
4.0

Staff very helpful and available. Unit itself left unclean. AC portion moldy from AC not having been drained. We are tearing out moldy drywall and removing damage to make the area usable. We have had several large units in this facility and have always made repairs and upgrades at our cost. We appreciate getting the unit because of the high demand. I realize rental damage is a part of doing business. I would appreciate an option for a better unit if available in the future. Thank you

michael o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzette c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neal B  |  First Impressions 
Rating:
5.0

Kassie Reeves GM is really kind and caring Jason White is awesome and the best

jason w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy s  |  Overall Experience 
Rating:
2.0

Terrible communication

Anthony F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WELDON S  |  First Impressions 
Rating:
5.0

I've been dealing with this company for a long time especially this location every time I go there I'm very much please with the staff the cleaning I will always give this company a five-star no matter if it's good or bad thank you for your service

Martha M  |  Overall Experience 
Rating:
5.0

This by far was my best moving experience of all times. The movers were great, friendly and fast. My stuff was handled with h care. They placed each item in my storage nice and neatly. My only complaint is that I had 3 dead cockroaches in my new unit, a dead centipede, and other bugs, put for the most part the storage was cool and spacious. I’m a happy customer

shenita c  |  First Impressions 
Rating:
5.0

Professional and friendly! A lot of businesses today could learn fro them...

Paul V  |  Overall Experience 
Rating:
5.0

Great Place and Staff

Rodney D  |  Overall Experience 
Rating:
5.0

Awesome experience from online booking to processing on site in person

Simon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joenidza M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jill L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANETTA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY M  |  Overall Experience 
Rating:
5.0

24 hour access would have been great.

Christopher C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul s  |  First Impressions 
Rating:
4.0

I feel I should have been given a discount considering a couple weeks ago I helped you guys relocate one of your overdue / missing trucks in the middle of the night and it must have been missing for a while because y'all were there within an hour and a half and had a tow company pick it up I asked if there was any type of reward for this or anything which I wasn't too concerned with getting but I was told that I would be getting a call from somebody and nobody ever responded I never even got a call from a representative at U-Haul thing thank you for going out of my way to help you guys recover a truck and that's all I really looked for was for somebody just to call and say thank you but I didn't get it thank you for any kind of discount or anything so do you think I'll ever help you guys find one of your missing trucks again I only use U-Haul because I was in a pinch and had to and we'll be moving my storage unit to a different location that's not a U-Haul as soon as I able to get another unit at my other storage thank you for taking the time to read this if you really did if anybody would like to reach me my phone number is 352-800-8278 thank you for your time. Nicholas

Lawrence K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diane S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn J  |  Overall Experience 
Rating:
4.0

Please send documentation that the unit has been closed. Printer wasn’t working and I never Received an email

BECKY P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanier B  |  First Impressions 
Rating:
4.0

Not very accommodating. Short staff

Diane S  |  First Impressions 
Rating:
4.0

The young lady that runs the office is GREAT!!!!

RICHARD E  |  Overall Experience 
Rating:
3.0

I would’ve been a great storage unit if prices for storage unit were not so high and then in the midst of all of that the storage prices got raised

Cory S  |  Overall Experience 
Rating:
3.0

Storage door rusted and unable to fully raise causing anyone 5'11" to hit their head when entering or lezving storage unit 329 if you gorgot to duck. Operstors were notified upon first use.

Howard J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

debby g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Y  |  Overall Experience 
Rating:
1.0

The window seal was ripped off when I pick up the truck. I ask the women if it’s ok to drive like that she said yea. During my commute to my destination the window seal keep smacking me in my face during the whole ride. The worst experience ever.. very disappointed with u-haul service

lamont w  |  First Impressions 
Rating:
5.0

Everyone was super helpful and friendly. Super easy to check in and check out. Overall great experience!

Jen K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terry S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JONATHAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn L  |  Overall Experience 
Rating:
4.0

Good experience, easy to work with. Only complaint is the months are not prorated if you don’t use the whole time.

Alicia Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy C  |  Overall Experience 
Rating:
5.0

they were a pleasure to work with.

Thomas H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuella D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B  |  Overall Experience 
Rating:
5.0

Thank You :))

DONNA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNNE D  |  First Impressions 
Rating:
5.0

I wouldn’t go anywhere else to get the job done

TINA K  |  First Impressions 
Rating:
5.0

Very nice place the staff are excellent and I've already recommended and several people have rented from you already and they are happy customers too!!! Give you an a+ rating thank you have a blessed day

icie d  |  Overall Experience 
Rating:
5.0

They were great

Thomas H  |  First Impressions 
Rating:
5.0

The staff at this location are friendly and always willing to help while delivering exceptional customer service. Thank you!

Daisy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen c  |  First Impressions 
Rating:
5.0

Everyone was helpful and made the process easier.

LOUIS S  |  Overall Experience 
Rating:
5.0

Very professional group of people. Went above and beyond meeting our needs. A special thank you to Kassie and Daniel. Would definitely recommend the Uhaul in Eustis. FL.

Donna C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R  |  First Impressions 
Rating:
5.0

Damon and Kassie at the Eustis /FL facility really rock! Prime customer service!

Gerrit V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karlene S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN R  |  First Impressions 
Rating:
5.0

Great customer service. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.

Donna C  |  First Impressions 
Rating:
5.0

Jason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray

Sandra A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin D  |  First Impressions 
Rating:
3.0

The people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.

virginia m  |  Overall Experience 
Rating:
2.0

Our unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.

Roberta Z  |  Overall Experience 
Rating:
3.0

Promotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location

Fred C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gerald b  |  Overall Experience 
Rating:
5.0

Had a great experience

charlie w  |  Overall Experience 
Rating:
5.0

The staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!

MARY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica a  |  Overall Experience 
Rating:
5.0

Kassie went above and beyond to make sure we were happy and helped us through a lot. She is a fantastic manager and this is the best uhaul we have ever been to. Staff is always so fantastic and polite! We will definitely go back and continue to use them.

Calissa E  |  Overall Experience 
Rating:
5.0

Thank you for your help, everyone was wonderful.

LOUIS S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee s  |  First Impressions 
Rating:
1.0

Was given a unit that had rat issues. We did not use the unit. We only reserved it because we were offered a free month. However I see pending charges on my account ?!?!?

Gina P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taosha D  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

LAKEISHA O  |  Overall Experience 
Rating:
5.0

The gentleman help me a lot

Norma R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TISH N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSICA S  |  Overall Experience 
Rating:
2.0

The girl at the counter insisted we buy a lock only to find our locker came with a lock for free inside the unit

michelle g  |  Overall Experience 
Rating:
5.0

Will rent .again in the future very nice place to keep your stuff safe

Oscar B  |  Overall Experience 
Rating:
1.0

Paid for whole month moved out before month no refund not good policy will not use you again and you raise rates too often.

RONAK P  |  Overall Experience 
Rating:
5.0

Five stars for service, from my phone inquiry all the way through to close-out. Great job!

Christina C  |  Overall Experience 
Rating:
5.0

Assistant manager greeted us when we arrived. The process of renting a storage unit was simple.

david L  |  First Impressions 
Rating:
4.0

Cassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!

Lori M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia L  |  Overall Experience 
Rating:
5.0

Very pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.

DAVID M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
4.0

They were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!

Leo T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D  |  Overall Experience 
Rating:
5.0

I needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!

Bruce T  |  Overall Experience 
Rating:
5.0

Cleanest, friendliest storage facility I’ve ever used. I would highly recommend this location.

Mark n  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mike a  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lakeisha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina D  |  Online Move In 
Rating:
1.0

Staff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun

Mark v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s  |  First Impressions 
Rating:
5.0

Very satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks

TODD G  |  First Impressions 
Rating:
5.0

Excellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLENE S  |  Overall Experience 
Rating:
5.0

No Problems - everything perfect. Friendly assistants.

Colin S  |  Overall Experience 
Rating:
5.0

They have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!

Bobby B  |  Overall Experience 
Rating:
2.0

My unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I’m very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don’t want to cover my losses.

Michele L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James W  |  Overall Experience 
Rating:
5.0

Great people. Used for years. Will use again when necessary. Thanks 👍

debbie g  |  Overall Experience 
Rating:
5.0

Great people to do business with.

Matthew D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy K  |  Overall Experience 
Rating:
5.0

Great customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!

vivian h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mindy W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan M  |  Overall Experience 
Rating:
5.0

From my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.

Richard K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kittie j  |  Overall Experience 
Rating:
4.0

good facility

bill m  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

kyle b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John h  |  First Impressions 
Rating:
5.0

Renting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.

Glenn L  |  Overall Experience 
Rating:
5.0

The manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.

Jiovanni Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janira S  |  Overall Experience 
Rating:
1.0

I did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.

david m  |  Overall Experience 
Rating:
4.0

Was treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown

James T  |  First Impressions 
Rating:
5.0

The staff was so nice and the experience was quick and easy.

Karen H  |  First Impressions 
Rating:
4.0

Clean and maintained. Day hours ended early though.

kelsey s  |  Overall Experience 
Rating:
4.0

No commentt

Beryl M  |  First Impressions 
Rating:
5.0

Employees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.

Carlos O  |  Overall Experience 
Rating:
5.0

The staff was very helpful for everything I ask for.

Juan G  |  Overall Experience 
Rating:
5.0

Employees are friendly and helpful

Carlos O  |  First Impressions 
Rating:
3.0

Our only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.

Shaun B  |  Overall Experience 
Rating:
5.0

David and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.

lindell d  |  Overall Experience 
Rating:
1.0

I stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.

Nicholas R  |  Overall Experience 
Rating:
5.0

Everything was very easy, no problems

Roberta Z  |  First Impressions 
Rating:
5.0

The attendant was helpful and friendly.

lindell d  |  First Impressions 
Rating:
5.0

No problems, truck drove nicely. All contacts were what I would want. Thanks!

Nick M  |  First Impressions 
Rating:
4.0

I was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.

Donna L  |  Overall Experience 
Rating:
5.0

Excellent costumer service

Todd D  |  First Impressions 
Rating:
5.0

Damon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!

MARGRET J  |  First Impressions 
Rating:
5.0

Great job

Mike C  |  Overall Experience 
Rating:
4.0

Happy with the facilities

Jay K  |  Overall Experience 
Rating:
5.0

The staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.

TIFFANY N  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Tammy P  |  Overall Experience 
Rating:
5.0

Great rental space and clean storage area!

Laurie S  |  Overall Experience 
Rating:
5.0

Very nice and clean facility

Laurie S  |  First Impressions 
Rating:
5.0

all was fine

Jacqueline A  |  First Impressions 
Rating:
5.0

Love the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!

Lisa S  |  Overall Experience 
Rating:
5.0

Customer service is great prices are high. I will probably find a cheaper unit in the near future.

Steven M  |  First Impressions 
Rating:
5.0

Except one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!

Lisa S  |  First Impressions 
Rating:
5.0

Great staff to work with.

Jannice P  |  Overall Experience 
Rating:
4.0

Very helpful

Donna B  |  Overall Experience 
Rating:
5.0

I decide to sale the furniture I want need the storage .Thanking you in advance.

christine h  |  Reservation 
Rating:
4.0

Had a good experience with them, whenever I needed something done, they helped me

Mark M  |  Overall Experience 
Rating:
5.0

Have always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.

Deborah F  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff.

Rose B  |  Overall Experience 
Rating:
5.0

Great! Thankyou for ur kindness an help.

brenda s  |  Reservation 
Rating:
5.0

Very accommodating. Staff was very cordial and helpful.

ANDREW K  |  Overall Experience 
Rating:
5.0

Over the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.

JANICE R  |  Overall Experience 
Rating:
5.0

thanks just what i needed when i needed it

tim w  |  Overall Experience 
Rating:
5.0

Great service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.

Joseph W  |  Reservation 
Rating:
4.0

Great service.

rohanah a  |  Reservation 
Rating:
4.0

….

Mary G  |  Overall Experience 
Rating:
5.0

Fast, knowledgeable and accommodating. Will do business with this location again. Thanks guys!

JOHN H  |  Reservation 
Rating:
5.0

Good service was appreciated

Cheryl S  |  Overall Experience 
Rating:
4.0

Good facility

Don L  |  Overall Experience 
Rating:
5.0

I have always had great service form the staff at this location. I would highly recommend this location.

TRAVIS W  |  Overall Experience 
Rating:
5.0

Safe and convenient would definately use again

Carol B  |  Overall Experience 
Rating:
5.0

The staff at this uhaul are awesome!!

kevin s  |  Overall Experience 
Rating:
5.0

This was my 3rd time to use rmthis facility. As always it was a pleasant experience.

Paula H  |  Overall Experience 
Rating:
4.0

Everything was fine No problems

CHERYL A  |  Overall Experience 
Rating:
4.0

Nice facility

SAM R  |  Overall Experience 
Rating:
5.0

Very pleased with the facility served my purpose, however I would suggest completely closed areas it could have been easy to access another persons storage area with a ladder

Jerry H  |  Overall Experience 
No reviews have been submitted for this location.

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