Customer Reviews for U-Haul Moving & Storage of E Ridge

4,378 reviews

5816 Ringgold Rd   Chattanooga, TN 37412
(W Of I-75 S)

(423) 894-9323

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(423) 894-9323

5816 Ringgold Rd
Chattanooga, TN 37412
(W Of I-75 S)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CATHERINE WILLS 
Rating:
5.0

Customer did not leave a comment.

GINGER POSEY 
Rating:
5.0

Nothing, I was very impressed with the way the drop off was set up. The attendant was very thorough and asked if there were any problems and I told him that the truck was great to drive and the only thing that I saw was a backup light was not working and he changed it right away.

Terry Fankhauser 
Rating:
4.0

Customer did not leave a comment.

Kayllis Fleetwood 
Rating:
5.0

The service at this facility was very good. However, U-Haul should do a better job of describing the equipment. The trailer I rented was chosen for its wide 74"deck, yet the rear gate and entrance was much smaller at 54". It doesn't do much good to have a 74" deck if you can only load 54" on the ramp. Other than that, the rental was fine.

Joseph Goedker 
Rating:
5.0

The man who works there and rents out trucks and runs front office is excellent very friendly

Thomas Kulik 
Rating:
5.0

Customer did not leave a comment.

tequila johnson 
Rating:
5.0

Customer did not leave a comment.

Erika Barnes 
Rating:
4.0

Customer did not leave a comment.

Michelle Mills 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ELSASS 
Rating:
5.0

Customer did not leave a comment.

Carl Mckaig 
Rating:
4.0

If it's set for mobile checkout (even if the store is open), it should require going in to get the key.

Jim Bob Howard 
Rating:
5.0

Customer did not leave a comment.

Robert Lasley 
Rating:
5.0

Great customer service, hitch was installed professionally and done in a timely fashion.

David Jones 
Rating:
3.0

The truck I received had a leak in the cab on the passenger side also the back has multiple leaks which got my stuff wet.

Jamie Young 
Rating:
5.0

Truck was clean but the blankets were not, moisture and smelly, leafs in them.

Art Silva 
Rating:
4.0

Customer did not leave a comment.

John R Kokoski 
Rating:
5.0

Rental and reservation was perfect. Great U-Haul center.

Barre Pannell 
Rating:
5.0

Always do a very good job.

Don Trotter 
Rating:
4.0

Customer did not leave a comment.

Bill Apps 
Rating:
5.0

The tires on the Uhaul where bald, the truck shake so bad felt like I was going to break down any moment.

Anthony Stamper 
Rating:
5.0

U haul is a great company. Good equipment and good customer service. 5 x 8 trailers are a great size and easy to pull.

Steve Crowe 
Rating:
5.0

Little beat up but pulled great.

tim dixon 
Rating:
5.0

reservation and rental were perfect!

Barre Pannell 
Rating:
1.0

I put down yes for the equipment but when driving the truck it would randomly get stuck in 4th gear and rev loud until I hit the gas again, also I was charged $200 for “missing/damaged equipment.” When in reality I did not damage anything and did not lose equipment. I was informed I was charged because the appliance dolly I rented was not returned when in reality it was placed in the back of the truck and also locked in the truck once I dropped off the truck. I attempted to get it figure out because I have multiple people who could attest that the dolly was put in the back of the truck but was told I would need to call back on Monday to speak with the GM. Also while I was there I pointed out that one of the U-Haul associates that was in the store was the person who brought me the truck and the dolly, he then tried to say that I must have forgotten it at my home or it was stolen from the truck because it wasn’t locked…which again I explained to him that it was indeed locked when I left but still he tried placing the blame on me.

Joshua Pate 
Rating:
5.0

Customer did not leave a comment.

Ashlie Stalley 
Rating:
5.0

Customer did not leave a comment.

Ashlie Stalley 
Rating:
5.0

Customer did not leave a comment.

Erica Carson 
Rating:
5.0

Mr. Butterfield was working alone so he had to divide time between waiting on customers and installing my hitch. Two employees would be nice at least during busy times.

Tom Taylor 
Rating:
5.0

Everything and everyone were great.

Richard Krolikowski 
Rating:
4.0

Customer did not leave a comment.

PAUL HUMPHRIES 
Rating:
5.0

Customer did not leave a comment.

Eric McDaniel 
Rating:
5.0

Customer did not leave a comment.

Melissa Paryse 
Rating:
1.0

My check-in and equipment pickup were excellent. However, I received call the next morning asking why I haven't returned the truck because it was scheduled to be returned at 8am. I explained it was scheduled until 8pm. The person on the phone continued to tell me its due at 8am until I passed the phone to my husband. Afterwards, the U-Haul person said don't worry about they will work it out. He eventually put a pending charge on my card for an extra day! This began an all day back and forth with corporate and the manager Daniel, whom told me that he person that called was not rude and combative because he was sitting next to him. The entire ordeal was due to the person that check me in simply made a typo and the misunderstanding, on your part, could have been resolved with a simple phone call to the other employee. This explanation does not fully reflect the problem resolution and customer service failure.

Chandra Greer 
Rating:
3.0

The running lights on trailer didn’t work I know I probably should have checked them myself before I left but you would think that they would check your lights before you leave since they hook everything up

Tracy Skates 
Rating:
5.0

Mr. Patterson had great customer service. He was really nice and helpful

kimberly patterson 
Rating:
3.0

Better parking spots & some staff seemed lazy.

Hannah Heberer 
Rating:
5.0

Customer did not leave a comment.

Mark Hampton 
Rating:
5.0

Customer did not leave a comment.

JOY TALLEY 
Rating:
5.0

Customer did not leave a comment.

lerissa woods 
Rating:
5.0

Nice guy at the counter, was very friendly and professional.

John Young 
Rating:
5.0

The 2 representatives on site were very helpful and accommodating. I made a equipment change at the last minute and it was no problem. I will use this location again. I often rent from uhaul . And this location is also convenient for me and we'll equipped

Richard Wagner 
Rating:
5.0

Customer did not leave a comment.

Al Guest 
Rating:
5.0

good customer service, friendly, and answered your questions.

Heather Olson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Johnson 
Rating:
4.0

Immaculate, new, safe unit. Seamless process.

PETER KARTANOS 
Rating:
4.0

Customer did not leave a comment.

James Harman 
Rating:
5.0

Customer did not leave a comment.

Faith Modrall 
Rating:
1.0

Couldn't see out of the passenger side mirror. Also it has much less gas than stated.

Kevin Page 
Rating:
5.0

Customer did not leave a comment.

Patricia Johnson 
Rating:
5.0

Despite change overs in employees, this location has always been friendly, courteous, and accommodating. Thank you!

Jack Rowland 
Rating:
4.0

Put more signs to direct where to park

Michael Gilbert 
Rating:
3.0

Customer did not leave a comment.

Lorie Diamond 
Rating:
5.0

Customer did not leave a comment.

Jose Torrez 
Rating:
5.0

Customer did not leave a comment.

JASON KENNEDY 
Rating:
5.0

Danny and staff always give great service. I don’t go anywhere else.

Beverly Ericson 
Rating:
5.0

Customer did not leave a comment.

William Bosworth 
Rating:
3.0

Customer did not leave a comment.

Jonathan Gray 
Rating:
3.0

Awesome

David Cope 
Rating:
5.0

Danny and his team do a great job, all of the time. I rent a truck from them several times a year.

Steven Ericson 
Rating:
5.0

Made it easy

Timothy Machula 
Rating:
5.0

Customer did not leave a comment.

Mark Hampton 
Rating:
4.0

easy drop off and very helpful

Mark Chaplin 
Rating:
5.0

I didn't have any problems reserving, picking up or returning the 15' U haul I rented. Employees were friendly and helpful

Melissa Wells 
Rating:
5.0

Customer did not leave a comment.

Terry Gray 
Rating:
5.0

Everyone was helpful and friendly

Quentin McNabb 
Rating:
5.0

Easy and quick pickup process and very kind folks. No issues on my end.

Jim Crotts 
Rating:
5.0

And your Cree are professional and so courteous!! Thank you for hiring such special caring people. I went to your store on Ringgokd Rd., Chattanooga, TN 37412. It is the East Ridge section of Chattanooga. The two men were on duty 01/14/24 around 2:30 p.m. or alittle later. They were great and gad me on the road in no time. Mrs. Gilbert.

DIANNA GILBERT 
Rating:
2.0

Trailer had a hole in the roof therefore soaking and ruining all our stuff

DOMINIC MORRELL 
Rating:
5.0

Need brakes bad but I dealt with it everything else was ok 👍

Bernard Glover 
Rating:
4.0

The inside of the van was dirty. Dried mud, etc. The man who waited on me was nice and effecient

SUSAN SAUER 
Rating:
4.0

Customer did not leave a comment.

Ali Oshodi 
Rating:
5.0

Customer did not leave a comment.

Jan Pasquale 
Rating:
5.0

Everyone at this location has always been very nice and helpful

Michael Jones 
Rating:
4.0

A Tire on trailer only had 30 lbs of air when it should have had 65 per lettering on tire. I put air in it at home. Pulled trailer 800 miles and never lost air.

John Yates 
Rating:
5.0

Customer did not leave a comment.

Darrell Hughes 
Rating:
5.0

Had a very good experience at this location. Both the employees were polite,friendly and efficient. Easy to get setup and out the door. Great service and will definitely use this location again if the need arises.

David Parker 
Rating:
3.0

The van I rented was absolutely filthy. So much so that I didn't want to place my items inside and I actually stunk after being inside of the vehicle. Garbage all over the floor in the back, including tissues... The location was convenient and the service was fine but the vehicle was not.

Brian Smith 
Rating:
5.0

Customer did not leave a comment.

Tom Mayo 
Rating:
5.0

Customer did not leave a comment.

DONALD SCHUMACHER 
Rating:
5.0

Very friendly and professional attendant. Quick and easy return.

Jill Yeager 
Rating:
3.0

The truck leaked water, my stuff was wet when i unloaded it, it had metal to metal brakes, the truck should have never been rented

charles hancock 
Rating:
4.0

Checkout process at the location was a little slow but overall good experience.

Faisal Saeed 
Rating:
5.0

Customer did not leave a comment.

Vanessa Tann  |  Overall Experience 
Rating:
5.0

Pick up was quick & easy. The gentleman that helped me was very polite and professional. I was hooked up to the trailer & out the door in short order.

James Good 
Rating:
3.0

Customer did not leave a comment.

Michael Gray 
Rating:
5.0

Customer did not leave a comment.

Dominic Gantt 
Rating:
5.0

Customer did not leave a comment.

Bridget Maguire 
Rating:
5.0

Customer did not leave a comment.

Cindy Stone 
Rating:
4.0

Customer did not leave a comment.

Dave Coburn 
Rating:
5.0

Customer did not leave a comment.

Angela Miller 
Rating:
5.0

Customer did not leave a comment.

Cathrine Payne 
Rating:
5.0

They were very helpful.

micheal cody 
Rating:
3.0

I made my reservation to pick up the trailer at the downtown location. When I arrived they did not have a trailer for me and sent me to this location. disappointed in Uhaul for not having the equipment where it was confirmed in advance by a reservation.

Alan Bosworth 
Rating:
5.0

Customer did not leave a comment.

David Kemp 
Rating:
5.0

Customer did not leave a comment.

John Weaver 
Rating:
5.0

The store manager at this location is so nice and helpful. .this is the second time I have used this location and both times he has been very helpful and patient with all my questions. Great place and great store manager !!!

Bethany Birt 
Rating:
5.0

Ken had exceptional customer service and was nice enough to let us to wait for our lyft ride...thanksssss KEN!!

Rhonda Cameron 
Rating:
4.0

Make more vans and small trucks available. The last two times I rented I had to take a truck larger than I needed because a smaller truck or van was not available. Even though several were on the lot when I came to pick up my rental truck I was told they were rented out. I rented at the last minute because I had an emergency.

KATHRANDRA SMITH 
Rating:
4.0

Customer did not leave a comment.

April McKaig 
Rating:
4.0

Customer did not leave a comment.

Courtney West 
Rating:
5.0

Everything was good

Tommy Obryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa mcbryar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tuffy Carter  |  Overall Experience 
Rating:
4.0

So, the older gentleman helping me was very friendly, but the younger guy I talked to the second time didn’t even look up from his phone and was not helpful. The facility is clean, though the storage unit looked pretty worse for the wear and kind of made me worry about leaving my things there. No lights in the units, hole in the wall between my unit and another unit, etc

Leslie Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassie Conkle  |  Overall Experience 
Rating:
5.0

Thank you so much for handling my family items with care and security.

JUANITA DAVIS  |  Overall Experience 
Rating:
4.0

The owner and the new guy Patrick were very helpful.

Ryan Harris  |  First Impressions 
Rating:
3.0

I wish you guys could prorate the rent amount. I was upset that I had to pay my rent amount for the storage unit for one day. I moved out one day after my due date. Due every 29th. I couldn't move out until Sunday the 30th because of our work schedule. Paying the prorated amount would have been better than paying for a rental that I wouldn't need. Please address this issue. By the way the move out date is wrong on this email.

Jacobo Jara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Cowan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerrod Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha Lawson  |  First Impressions 
Rating:
4.0

Helpful service, and courteous..

Gabriel Bravo  |  First Impressions 
Rating:
1.0

The man there was not a people person at all. Never smiled or even wanted to talk. Made me feel uncomfortable also wanted to charge me 25 dollars to put a peace of wood in the trash

Michael Cole  |  Overall Experience 
Rating:
5.0

good servicemen

cynthia wells  |  Overall Experience 
No reviews have been submitted for this location.

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