Jasmine had great customer service.
NEAL ECustomer Reviews for U-Haul Moving & Storage of Cuyahoga Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website has way too many pages of upsells. It ruins the experience. Put them all on one page.
THEODORE Pmy only issue was the zip tie on the unit. i understand why it is there and was not told there would be one on the unit. if customers are made aware they could bring something to cut it off with. i had nothing to cut it off with, so i had to walk all the way back to the office to borrow a pair of sissors, then back to return them when i was finished, a mild inconvenience.
kimberly a | Online Move Invery friendly staff, helped me when I had no reservations to make a quick move happen that day
David RExcellent customer service from Amir! One thing though about the store: the packing paper was on a shelf with a listed price of $6.95; however it rang up as $13.95 which I did not catch until I got home. I had bought 2 packages which came to $27.80 instead of the expected $13.80. I may only need one package, so I hope I can return the other one!
Roberta ZThe Gentleman that took care of me is absolutely amazing! I don't recall his name, but he is a younger African-American man that is as professional as I have ever dealt with. He is respectful, professional, knowledgeable, polite, you name it. If I were a business owner, I would do what it takes to get him on my team! When I picked up my rental, when I opened the door, there was some dirt in the back. I made mention to the the gentleman about the dirt and he apologized, rand and grabbed a broom, and promptly swept the trailer out. He hooked me up, checked the lights, and had me on my way in no time. When I returned the trailer, he was right there to help me with my return and got me out of there in no time. I feel really bad since I do not recall his name, but I want to make sure you realize what a gem employee you have. He is definitely one I would recommend for a promotion. He is just that great of an employee!
Jason SThe dropped off location. The staff was very prompt coming out and introducing themselves. Their we're also kind. I would not change a thing.
Madelyne NIf you're going to close early please make sure customers who have vehicles out are made aware.
Jennifer SI called corporate office and told them someone stole chairs out of my truck. They said had to contact my facility because they didn't have access to cameras. I contacted them and was told they would review cameras and get back to me in a day or 2.. I never received a phone call from anyone. Nor a return call from corporate to see if my issue was handled. 😖
Cherie B | Overall ExperienceThe service was excellent!! Very friendly and a great help. The truck, however, left a lot to be desired. It was the LOUDEST vehicle I’ve ever been in. My health app was giving me alerts about dangerous noise levels. I couldn’t hear my gps either. It was somewhat dangerous because there was no way I could hear a siren either. It needs to be fixed before someone else uses it.
John HEverything just takes too long. Of everything is set up on line it shouldn’t take so long to drop off and return.
Kristen HLocation and equipment was clean. Worked with me on timio
Dave KCustomer service was of the highest quality at the Newberry St. location. This particular location consistently outranks any other for getting the job done and done right.
Randy AThe first truck’s check engine light was on so they swapped out another one for us. Then that was blocked in but was able to get it out. The only thing they needed to replace on the truck we used was the wiper blades. The truck ran great and the gas mileage was good too.
Paul WIt took forever to check out and pick up the truck because your computer systems were so slow. The attendant was excellent, and did everything he could. But even the mobile app didn't work.
GLENDA RWorker that checked me in. Was great
Linda TThe associates were very friendly and prompt. I had no trouble getting my vehicle utilizing it and returning.
Kitra WKeep it up. Didn't get his name, but the guy who checked us out and back in was great.
ANDREW PThe customer service was excellent, but the vehicle was not in great shape. I was using the cruise control, and every time we went down at hill it made a noise in the back end. The tire pressure inside the vehicle would say that the tires were zero, but I would stop and fill up or correct the tire pressure and they were at the correct psi.
meghan mWhen I had previously rented a truck, having my auto insurance with me was not required, so I was unprepared when I showed up for a cargo van. I was forced to use a 10 foot truck instead.
Maurice HThe storage facility itself was well-lit, but not my unit. Also, my unit was locate in the worst possible area, where there was an opening and what looked like incomplete construction above, on the ceiling. It was creepy! I’ve had much better storage units.
Landrita J | Overall ExperienceThe two gentlemen who helped me were great! Very helpful and made the renting experience quick and problem free.
Jason MSelf check in sucks donkey balls.
Dan WBetter training for front desk
Catherine STrailer had debris in it, but the staff was excellent. Thank you
Timothy BCheck in light was on entire time/ Truck cabin loudness sounded like 5 machine guns continuously going off-
Beth JFolx at the register were friendly and efficient. Thanks y'all!
Rafael VExcellent customer service.
Tara JOur house flooded and these are the items not impacted by the flood, but would be in danger of left alone while home dries. We appreciate that we were treated like family during this crisis. Facility layout is perfect and it allowed us to move things in quickly so we could keep returning to the home and retrieve salvageable personal belongings. Thank you for working with us during our time of crisis.
Richard Y | Online Move InNo improvements Very satisfied
Marybeth HVehicle Dash reading u- haul can help by checking them and completing necessary notifications services given on the dash board reading, and have it cleared after service provision completion, prior to next family rental hour.
Talecher LService was excellent
Tania PThe customer service representative care about their
Talecher LIf it’s icy out, have a better plan for bringing trailers down. The guy who brought our trailer dented our tailgate by being careless.
Maddie NThe staff at the Cuyahoga Falls location are friendly, but I did not like being charged $33 for gasoline for a local move of only 28 miles. When I appealed the charge, I was told the manager could do nothing about it because the rate is set by the corporate office. This seems like a non-attempt at resolving the issue and passing on a fee that is clearly out of line with current gasoline prices at the local and national levels. This incident left an unfavorable impression about doing business with Uhaul in what would otherwise have been an excellent opportunity to recommend it to friends and family members which is what I have done in the past.
John EMarcus and crew got me out in under 10 minutes and upon return took even less time. Threat would be enough for a 5 star review but Marcus was a truly a joy to deal with and was adamant about disclosing my mileage and fuel surcharges; and thus, how to avoid them. The storefront was ultra-clean too! Thank you for making it easy on us! Joe
Joseph MAmir is a real asset to your company. He quickly and efficiently processed our request to rent a storage space and setup an appointment for a truck rental. Great experience so far! Keep up the good work.
John E | First ImpressionsThe gentleman who took care of me that morning was super!!
Robert SI rented an 8 x 5 trailer one way from OH to AR, which is a 15 hrs drive. I received a call the day before from UHAUL to let me know my 8 x 5 trailer would be available at 8:00am the next morning for pick up which was great. What wasnt so great is when I got to this location to pick up my 8 x 5 trailer, they said someone had cancelled my reservation and they did not have an 8 x 5 trailer for my rental. They did give me a 6 x 12 trailer, which was a nightmare driving 900 miles in a snow storm, and it cost me $120 more in gasoline to reach my destination. I have rented a great many trailers for personal and use in my company, however I have never been more disappointed in your service than I was this Christmas. At the very least you should credit my card back $120 to cover the extra gas I had to purchase by being forced to pull a larger trailer than I rented. Let me know what you think, if I do not hear from you I will be lodging a formal complaint with the BBB, look forward to hearing from you. Steve Kaza
Stephen KHad a few experiences when the u haul computer keypad didn’t work, so had trouble accessing storage unit. But overall a good experience.
Lynda S | Overall ExperienceEveryone was very nice and accommodating!
KRISTINE CHave the trucks ready to be safely driven instead of having the back door frozen shut and a foot of snow on the windshield. Failing that, provide something to remove the snow with instead of making the customer beg you for a window scraper. Also, when a customer has reserved a dolly, provide and explanation as to why you don’t have a single one available in the entire store instead of saying “we don’t have any”.
Adam PGreat experience!
John TThe inside of the windshield was filthy, which I had to clean some of it to safety drive the vehicle. The left head light was angled to the left across the yellow line on low beam. The interior of the truck was a little dirtier than expected, also had a cigarette wrapper and a butt under the seats.
mike sFirst time renting cargo van, show people how everything works inside the van. Like windshield wiper switch, where is the gas entry for filling etc. also if I use It for two hours explain the difference in price. I kept it over night, but could have brought it back that evening. Thanks, a good first time experience.
Susan ECustomer service was incredible, some of the best customer service I've ever received. Give your associates a raise!
Thomas MHad to leave truck after hours. Please be sure to cancel my two storage units as of 12/9/23. I already paid the full month of December.
Karen CThe attendant ppeimtly came out to the vehicle respectfully directed me to exit the vehicle and began the check in. We were in and out within a few minutes.
Melinda RI rented a ten-footer; was not told or it wasn't written there was no ramp to get large items up into the truck. When I arrived to pick up the piano and pull the ramp down, of course it was not there. When I called back to the U-Haul office, they said only 15 footers have ramps. I told them it would pf been good to get this type of information before. I had told them, I was moving a piano. The whole trip was a waste, and I was out more then 100 dollars.
Lynne Pcudos to staff Gabrielle McCaffrey
GARY WGreat customer service. The vehicle was in good shape and we had no issues. Thank you.
KRISTINE CPerhaps more than one employee during AM pickups would help.
doug cEverything sucks with you guys.
Steven KIf we are a corporate customer we should get a greatly reduced mileage rate once we are over the daily limit or our daily limit should be increased greatly.
Tim FNone, Extra nice staff
Joseph MUM I NEVER RENTED A UHAUL SO SOMETHING ISN'T RIGHT
Josh JWhile my experience was good just a few things id like to express. When renting i requested 12 moving blankets and an appliance dolly. After signing contract i was pointed to a dolly(why not have it in truck or offer to take it to the truck). Then i was told were moving blankets are and for 12 grab 2 bags.(again why not have them in truck or offer help). When i found the truck which was a little tough in to cold rain i opened the back to put the dolly and blankets inside i found the truck has other peoples belongings inside. i went back in and was told to unload it on curb behind truck and offered a discount. I unloaded it and left. When i started moving i opened the blankets to find 2 backs only consisted of a total of 5 blankets. Upon return i was greeted by the nicest girl told her the info above and she handled it all in a timely manor, She is the reason for high marks on the survey, She saved the experience for me. Oh the stuff i unloaded was still on curb next day when i went back, I pointed it out to her and she thanked me for telling her. Im guessing she had it cleaned up
MATTHEW CI sat in the parking lot for 45 minutes trying to return the cargo van n the u haul website is junk! Y'all need to get someone on that! I was cold n very irritated
Summer MIt was an excellent experience! Great customer service.
David ELoved the cleaniness of the units and the availability of the staff! I would highly recommend to family and friends.
byron b | Overall ExperienceService was outstanding and worked with me easily to get a larger unit. Absolutely no hassle
Chris S | Online Move InVery clean and nicely lit, I stored a piano and antique clocks and mirrors that were my grandparents, everything was very clean and I felt very comfortable and new my items were safe here. Definitely will use uhaul again for my storage needs in the future.
Sally v | Overall ExperienceGood service, hospitable.
senary a | First ImpressionsThe number of carts diminished as time went on.
ALICE W | Overall ExperienceThere were only 2 carts for use and both were occupied. Would have liked more carts available for customer use during move in/out
Judith C | Online Move InStaff very. helpful. They explained how to use my code.
Carolyn T | First ImpressionsI had a great experience, Gabby was so helpful and kind. The entire staff was awesome. I would definitely recommend this location for storage and moving needs.
Janelle W | Overall ExperiencePrice could be a little bit more friendly
GEORGE B | Overall ExperienceMarcus was new and still did a wonderful job helping me. All the staff I met were friendly and helpful. Move in was very straight forward.
maggie m | First ImpressionsNot a good experience
daniel w | Overall ExperienceGabriella was awesome! At first we were a little confused on how the code worked but once she explained it in depth we were all set. She also was helpful with sizing
Lucille m | First ImpressionsGabbie was absolutely the most friendly, knowledgeable, n helpful employee at this location. My only issue would be is if u had/have employees from other locations to fill in/cover that they be trained to do the job. I found it very difficult to do what I needed when the only employee that was there came from a different location and was very animent to tell me that he's only certified to fill propane tanks. Really? Then why is he even there? I ended up comin back 3 times just to get another unit cause he neglected to tell/inform me that the person who was there the next day got off early making it difficult for me to store anything on the day that I absolutely needed it. That was not only frustrating but left me extremely annoyed especially when he laughed. I seriously didn't think there was anything funny about it. Training in all aspects of the job, regardless of which location they're from, and whether or not they have storage at there location or not, they should be trained before going to a location that does more than just fill propane tanks. This can not only be annoying but also extremely frustrating, especially when you have employees laugh and think its funny that I/anyone have to continue to go back and forth just to have something done on something they should have already been trained to do in the first place.
evelyn a | First ImpressionsBeautiful service
HENRY T | First ImpressionsWe were helped by a very nice young man. Rented room 2388. we needed a lock so bought one and also paid insurance of $7.95 for first month. We picked 4 digit code to get into the building. He was not sure of order entering # or* Later got that from another employee. When we opened room there was a new lock laying on the floor. We used lock we bought on unit. I took found lock to office. Young man was not there. Another man who was from Kent location advised the found lock was included with the rental. I showed him our receipt that we had bought a lock. He wasn"t sure how to issue a refund so advised I come back when Manager was there Had him note on receipt that I had brought the found lock to office. We are happy with location of the room and was it was clean. We appreciate fact that first month was no charge also. I will stop in when we bring boxes to storage. Employees we interacted with were helpful and pleasant. Thank you Susan Coldwell
Robert C | First ImpressionsIt was fine. When I was moving into the storage unit I was told to go through one area but I needed to go through the other. I had some heavy stuff to store but there was no elevator to go from the second level to the first to where my unit was on the first. I spent a lot of time trying to find my unit from the oneside. The directions for the entry code are confusing for a first time user. Ultimately this was a good facilty just that first day I moved stuff in I could have used a little more help.
Tyler M | Overall ExperienceThey were able to get me in after a different storage facility gave my reserved unit away. The other place then tried to give me an outside unit which I did not request I specifically wanted climate controlled but the new outside unit was infested with roaches. I came to uhaul they were able to accommodate me immediately with a climate controlled unit. The staff was really nice and the unit was really clean.
ACACIA P | First ImpressionsThis is most unorganized place I have ever seen. We were at the facility at 6:45AM to make sure we were there when it opened to empty the unit. We were told that the night before closing person locked the keys INSIDE. Not sure how you locked the INSIDE then leave but guess anything is possible. The employees seem to have attitudes about management and working there. We over heard an employee telling another that he is about to quit because of manager. Being a manager at a store myself, you DO NOT voice your opinions about the store, employees or the manager ANY WHERE on the floor or behind the counter where customers can hear. 2- There needs to be at least 1Employee that can make decisions ON EVERY SHIFT. The facility itself is clean and convenient.
Russ H | Overall ExperienceVery nice unit. Thank you.
Michael T | Overall ExperienceThe staff was nice and explain everything that I need to know. The place was easy to find and very clean.
Charita B | First ImpressionsI rented a 8x10x10 unit and the unit was barely over 6'. Parking also was an issue at the storage unit.
Steven W | Online Move InIn my opinion most if not all employees I dealt with at the facility itself (NOT the employees who assist over the phone or via chat) they all need better training on the facility, the U-Haul products and services & especially customer service. I was given incorrect information on my storage unit and procedures regarding my 3 month use of the facility. I was grateful to get my belongings out the storage unit and end my business with U-Haul at the Cuyahoga Falls location. It was one problem after another with the staff. Management of the location was uninterested and extremely unhelpful and lacked knowledge of the job she was attempting to do. I won’t be back as a customer!
Chrystyne P | Overall ExperienceVery nice clean unit.
Michael T | First ImpressionsWe enjoyed the storage location and facility for the most part. We did not like the price increases over the last year. Also, the security log in and log out panel on the outside building has not worked for some time. I’m not sure if that was ever communicated to us.
John R | Overall ExperiencePrice
Will s | Overall ExperienceHighly recommend
Deborah H | Online Move InThe van was old and shabby. The ride from Maryland to Ohio was terrible because of the loudness from the vehicle (I couldn’t hear the music nor the conversation with my husband) and it drove rough. The check engine light was on the entire duration. This vehicle should not be used again for long distance travel. I always have a difficult time using the mobile app for online check-in, but this was the worst experience yet. In the past, if I was a unable to use the online check-in service, which was always, an agent inside the store would assist me. This agent in Cuyahoga Falls, Ohio turned me away and didn’t even attempt to assist me. He said “I’m not from this store and I don’t do anything with storage units. You will have to use the online checkin or call customer service. Since I was only there to check in and get my unit number and access code, I left the facility to call customer service. They were also unable to assist me. I lost my Maryland driver’s license during the transition and had my VA ID and my Passport ID cards. Although your app states “government issued ID OR driver’s license” it does it accept Passport ID cards for a storage facility, which is contradictory to what the website (app) states. After being transferred to 3 different people, a representative finally advised me to go back into the facility and ask the on-site agent to contact his supervisor to assist me. Finally, after an hour or so, I tried the online check in using my drivers license from Georgia that I found in a box, which I haven’t lived since 2018 and no longer use, but it didn’t expire until 2024, and was able to check in on the app. I’ve used U-Haul several times since 2004 and this has been my worst rental experience.
Landrita J | Online Move InI have been a long-time customer at this U-Haul location. The staff has been great, as well as the facility. Everything is clean, the unit hallways are well-lit, and the dock area always has carts available. I'll likely be back in the future and would recommend this location for anyone with storage needs.
CHRISTOPHER P | Overall ExperienceVery clean unit and a good location.
Michael T | First Impressions👍🏻👍🏻
NARAVAHN P | Online Move In👍🏻👍🏻
NARAVAHN P | Online Move InThe only negative was the black dust that had accumulated, but then again we didn't anticipate needing to store things this long (almost 4 years). That was thanks to COVID unfortunately.
Jeffrey S | Overall ExperienceThe only issue I have so far was that I couldn’t use my code to get in my unit around 6:30 last night because the keypad was being worked on while I was moving my items into the unit. I was able to get my code reset today but other than that, my experience has been okay.
Melissa M | Online Move InTruck had trash in cab. Gas gage barely off of Empty. Female that was supposed to give me a storage unit never showed. Ended up having to take truck back home with belongings in it overnite and bringing back the next day. Attendent was from Kent U-haul where they did not have storage units, so he didn't know how to do it.
Ruth P | First ImpressionsManager Gabby was a great help. Had some confusion on initial move in with storage unit, but she was able to extend my U-haul truck for me to get what I needed done.
Derek H | Online Move InStaff was very friendly and helped us out with our turn in and storage rental.
david h | First ImpressionsHave not revived a call back as requested to pay my bill and talk to some about the ending bills that I got
Dawn R | Overall ExperienceGot rented a unit that was already rented and locked when I showed up. Person at desk was not helpful. No apology just a joke. Had to pay my movers extra to wait around while I got ahold of someone.
Kelsie R | First ImpressionsReserved a storage unit that wasn't available didn't find out until arrival and had to switch units twice until one was available
Anthony L | First ImpressionsThe only thing not happy with is there is a big blower motor in my indoor unit and wet on floor under and near it so when fan is not blowing its open to the elements.
Roger M | First ImpressionsMy only issue for not giving 5 stars was the confusion of where I was to unload at. I was told to go in one area then when I finally was able to get the truck backed in, I was in the construction area. I have to go back to the other side of the building during the busy of day with heavy traffic. Clean place, secure, just some unnecessary confusion on where to unload.
Jack N | First ImpressionsHaving the door closed and not being able to have access to the storage unit after 7 o’clock is a little bit difficult. You get going on a roll getting things over there and it closes before you can finish.
JENNIFER C | First ImpressionsTerrible experience I rented a unit that's apparently under construction I've no access too. No sympathy at all I literally went with my truck full of stuff to put in storage and had to drive 30 extra miles to my apartment park the truck over night and then rent a storage unit not at uhaul and then drive it back after unloading. The manager didn't get back to me for 3 days and that's completely unprofessional.
Katy K | Overall ExperienceStorage unit I rented had no access. I rented a truck and loaded it up git to Mt unit to be told it's under construction and I can't use it. The child behind the desk did not care at all. Worst experience of my life. I had to drive u haul truck to my apartment find another storage unit in the area. I now have to u load to new storage unit and return the truck. Huge inconvenience and lots of extra miles I will NOT be paying for. I called the manager at the storage location the child gave me to and no responses from her still and wre into the next day. I am absolutely disgusted with how I was treated regarding this situation and will be contacting corporate today.
Katy K | Online Move InStaff very helpful friendly and when there was a problem with my truck they accommodated me
MARY C | First ImpressionsGot charged for a furniture dolly but never received it. Had to move without one which made it very difficult.
Matthew B | Online Move InI’m not even sure where to begin. You take money out of my checking account with out ever asking permission. Isn’t that theft. I’ll be talking to my lawyer. They said the only way I could get my money back is empty my storage unit. I did.
Steve E | Overall ExperienceOverall, my experience was very positive. I felt confident that my items were protected. I did have a little water damage on a couple pieces of furniture but not enough to make a claim. I just wanted to let you know. Thanks
Hollie S | Overall ExperienceGabrielle McCaffrey is very friendly and understanding and helpful. Keep up the good work!
Nicholas D | First ImpressionsWhat a poor customer service experience this was. 12/13/22 at approximately 4:40PM Eastern I walked into U-Haul to rent a storage unit. There was a gentleman working behind the count who did greet me when I came in. As I walked closer to the counter he was engaged on his phone which happens. The issue occurred when he continued to be engaged on his phone and not say "hey sorry I'm talking to my manager or something at home came up, etc." There was nothing more important to him than that conversation. After a few minutes (literal minutes) I asked him if I could rent a storage unit. He very briefly showed me the units and then went back to his phone. I asked pricing questions and he wasn't sure. Eventually he looked them up and told me. I agreed to rent a unit and had to go to my car to get my wallet and phone while he helped out another customer. When I came back I started asking questions and he dove deeper and deeper into his text message conversation. Not all my questions were answered and I felt ignored and that I was wasting both our times. I also asked how do you lock the unit, and he said you need one of those locks behind you... so if I didn't ask that question I would have never had a way to lock this unit? It was at this moment I noticed him holding a blue vape in his hand... and I thought well for sure he's not going to smoke this with customers in the store... I was wrong. After the he started getting the paperwork going he starting vaping in the store behind the counter with out trying to hide it. I didn't know your employees were allowed to vape in the store? I think this is a major health concern with people having breathing issues as well... To put the final cherry on top, he gave me a key card to enter the building. Never once did he explain how to use it or show me where to go to use it. When I asked for a second key card for my wife he got an attitude and said just give me a 5 digit number instead, it will take too long to give you another key card. Guess what... I don't want a 5 digit number... I wanted two key cards. There are so many storage units around Cuyahoga Falls at much cheaper prices. Only because I need this unit ASAP will I be staying and paying for the service. Something needs to be done about this poor customer service and vaping in the store.
Steven D | First ImpressionsThe Uhaul location is very well managed and indoor storage unit was great. Only thing I would change is better lighting inside my individual storage unit, it was a little dark relying on the hallway lighting. Other than that, great facility.
Anecia R | Overall ExperienceCross country move with one month free storage while we looked for a home, was perfect. The only frustrating thing was finding an affordable truck rental one way from CA... so we had to p/u in Arizona. Which wotked out fine, and the staff at the p/u and d/o were super helpful. I realize this is not the "fault" of anyone, prices are just the way things are right now. Thank you for overall exceptional service. God bless!
Joyce D | Overall ExperienceWhen I went in to make my final months payment and told the gentleman that I was moving out in the middle of the month and would like to only pay for the partial month he said that I had to pay for the whole month and the partial month would be refunded to you when you move out after you show us a picture of the unit cleaned out I said all right my wife came in today to show them the picture and the gentleman said there are no refunds which obviously makes me very mad I would not recommend the storage facility to anyone
Leo R | Overall ExperienceI was disappointed to see the cost go up for monthly rate.
Christine L | Overall ExperienceThe gentleman that rented me a unit was kind and courteous. It was obvious he was very busy but he remained calm and professional throughout the rental process. He throughly explained the way to access the unit and even convinced me to purchase the insurance plan. His assistance was immensely helpful!
christina w | First ImpressionsVery helpful employees! The two who worked yesterday were especially helpful with me!
Eric M | Overall ExperienceUsed for three years. No complaints.
Kevin S | Overall ExperienceStaff was very helpful.
Lily B | Overall ExperienceEveryone was very nice and professional. The facility seems very secure. The only problem I had was that the big automatic sliding door wasn’t always unlocked during business hours making it more difficult to move things in and out using only the small door.
Stephen G | Overall ExperienceThe staff was so helpful from the beginning with all of my questions and to the end when I was late because I forgot due to being injured and focused on surgery. I appreciate it so much!! Thank you!
Alisha S | Overall ExperienceI would have given U-Haul storage an excellent review But upon my move day on July 28, 2022 after having my belongings in there for two years and four months, as the movers were taking out my furniture and storage bins, I had black on numerous belongings, A number of the storage bin tops were covered in this black along with my antique cloak stand, my leather couch, the top of my dining room table, and a lampshade that was completely destroyed by the Black. I haven’t looked closely to all my belongings so I could find more as I start to unpack and look over my other furniture. I know it could have been worse but I paid the higher amount in the controlled climate storage units to keep my belongings safe from the elements. When I took pictures and showed Gabrielle she informed me that they worked on the roof over my storage unit. Being that moving days are always stressful, I did not put up a big stink about it at the time but Gabrielle did Give me the number of the insurance company that U-Haul uses. I will give them a call. Thank you.
cindy H | Overall ExperienceOnly complaint was the digital only move out process. I missed taking photos of my unit and was out of town. An employee claimed they couldn’t help me do the check out process.
Thomas F | Overall ExperienceHaving a storage unit for about a year - I never had a bit of issue about anything concerning my unit, my payment - etc. the staff was very knowledgeable and helpful with all questions and processes of procedures in their job capacity. Thanks Uhaul - I highly recommend you and would return for future needs without hesitation.
Irene N | Overall ExperienceMy room was exposed to a lot of dirty airborne dust . What was it? They should have notified the tenants. Many things are ruined .
paul l | Overall ExperienceGabrielle was very helpful, accommodating and friendly.
Thomas K | First ImpressionsHad an issue with my unit being canceled and a different facility at 800 Talamadge ave Akron Ohio said they didn’t have a unit that size and tried to give me a bigger unit for twice the amount! They were not very helpful! The store at 1950 newbury in Akron was very helpful and understanding!
Penney R | First ImpressionsU-Haul was a great place to store our things. The location was convenient and the staff was extremely helpful from setup to closing out our unit!
Caroline S | Overall ExperienceOur storage unit had a significant amount of rust like material that had fallen from the ceiling. We swept it out ourselves before placing our stuff inside. There were no trash receptacles in which to dump the sweepings. In all fairness to the attendant on duty, he was working solo and he tried to encourage me to accept a better unit. Since the unit was near the loading dock we opted for the less clean one. The first-month-free was very much appreciated! Overall outstanding experience.
Thomas Y | Overall ExperienceThe service I received while making a payment on my unit Tuesday evening 3/8/22 was awesome!
Latrecka W | First ImpressionsHad storage here close to a year. Never had any issues. Unit was the perfect size for what I needed. Anytime I dealt with staff, they were very helpful. Gabe, the manager originally helped me out. She was very polite and helped me get everything set up. I then started dealing with Shelby for a while when I went in. She was extremely polite, always working on something in the store, and doing a great job at keeping the place clean. I wish I could hire someone like her for my business. Keep up the work. Thanks again!
Chad V | Overall ExperienceNot much to report. No major problems whatsoever. Staff was great, facility was clean and well maintained... all in all a good experience!
Christian C | Overall ExperienceEntire unit had water damage. Water pooling at the floor of the storage unit and drainage leaking from the ceiling. Unit smelled of pesticide spray. All possessions in storage are completely ruined.
Gabrielle J | Overall ExperienceSnow was not plowed very well but we made do.
Louis Z | First ImpressionsI am having issues with the bar lock in the door- it doesn’t slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn’t slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.
Cara B | First ImpressionsGreat facility. Always clean and bright.
Linda E | Overall ExperienceMy experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Thanks!
Jennifer S | Overall ExperienceThe gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.
Wayne P | First ImpressionsOnly thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit
Adam F | Overall ExperienceProfessional and courteous service
dale t | First ImpressionsI described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...
sonia w | First ImpressionsI have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.
Robert D | Overall ExperienceTough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.
Michael C | First ImpressionsIt is difficult to reach anyone via phone.
lisa W | Overall ExperienceVery informative, answered all of my questions and concerns. Kind and courteous staff.
Jacqueline A | First ImpressionsWe paid $170 a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he’d make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.
Jackie k | Overall ExperienceStaff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!
ALMA M | First ImpressionsBest place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!
Diane S | Overall ExperienceHad our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.
daniell a | Overall Experienceslow service
Braylin T | First ImpressionsWe used the indoor facility and it was extremely clean and safe. Thank you!!
Jason K | Overall ExperienceThe facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.
TONY V | First ImpressionsVERY PROFESSIONAL
George T | Overall ExperienceThe overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.
Annette S | Overall ExperienceVery very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.
Irene N | First ImpressionsThe supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100.00" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.
linda f | First ImpressionsThis UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.
Albert D | Overall ExperienceMy only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn’t be wiped off, it just smelled awful.
Kristin M | Overall ExperienceSo far so good!!
Leia A | First ImpressionsI only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.
Jasmine P | Overall ExperienceI felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.
Michael W | Overall ExperienceShe was great
Devante L | First Impressions(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn’t so after making us wait for we’ll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn’t already paid and didn’t have another option I wouldn’t have stayed. I had a very bad experience I wouldn’t recommend this location to anyone.
Lana H | Online Move InVery helpful and easy to work with
TIMOTHY H | First ImpressionsSmooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.
Teresa O | Online Move InI already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.
Robert H | Online Move InI had no issues and the staff were helpful.
Glenn W | Overall ExperienceThe young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in
Robert K | Online Move InVery helpful staff!
Thomas K | Overall ExperienceI was a tenant for 3 years, back when you were still building out. Everything was great and always clean. I would definately use you again and or recommend your facility.
David K | Overall Experiencemy father and i used a 10x10 outdoor storage unit for about 2 months. It worked out great. We both had our own alarm security cards and keys to our own locks so we can come and go as we needed too.
Brandon S | Overall ExperienceThey had me owing a months rent on a storage unit that had been paid. Then they still had me in the unit a week after I moved out. NOT GOOD!!!
WILLIAM B | Overall ExperienceNice place. Super clean and well-lit. Nice and warm inside.
Linda E | First ImpressionsI felt my stuff was very secure and gave me peace of mind even from 1,000 miles away. Easy loading and unloading set up.
jena h | Overall ExperienceAll was good but kind of expensive. Guys consider lowering your prices at least a little bit
Anthony H | Overall ExperienceOnce the payments started coming out of my account each month it was good. It took several months to get it right.
Theresa W | Overall ExperienceThe only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.
Michael W | First ImpressionsVery poor integrity of the locker door! It would seem to retract all the way up so we could access our items then fall down a few feet all the sudden on us. One person would have to hold it will the other treid to pull things out. Bad experiance! When explained to the person checking me out he didnt seem to care or have a comment! It fell on my head once!!
WAYNE D | Overall ExperienceGreat and smooth experience! Glad I stored my stuff here.
Kylie w | Overall ExperienceI don’t like the ramps bc there is nothing to hold on to & no step up to where you check in It’s supposed to be climate control but it has always been hot in there Stuffy There's always condensation the floors & in my unit I actually had damage to a piece of my furniture I ESPECIALLY that you don’t credit money if you move out a few days after you due date!
Debbie P | Overall ExperienceJoshua was outstanding!
Paula E | First ImpressionsPhenomenal team there, and so helpful with renting truck and FREE 10X10 storage facility for the month. During a stressful move out, this was a godsend. Many, many thanks!
connie m | Overall ExperienceThere was a screw sticking out of the wall in our storage unit that i cut my hand on. I would have said excellent if it wasn’t for the injury because of a screw that shouldn’t have been there.
Elisabeth T | Overall ExperienceEveryone was so nice even though they were busy. They went above and beyond!
Virginia S | Overall ExperienceThe move in instructions are for gated storage facilities and unclear for this I gated alarmed facility.
John H | Online Move InI assumed that I would have until the end of the business day that my payment was due to move out without being charged for the upcoming month, but I was told that payments are not prorated, and that because my payment had already processed, I could not be refunded. Very disappointed.
VICTORIA G | Overall ExperienceUnit we booked in advance was not available on move in day. We received no prior notification of unit the size we wanted was no longer available at this site. Would have appreciated a heads up in advance to move in day. Also truck was cancelled on us at last minute and we had to scramble around to rebook with Penske.
Tom W | First ImpressionsI rented a 10 x10 room indoor room. There is no number on the door. The room is under 8x10 in actual dimension. The tag on the latch had the wrong room number on it. I found the right room so that's not a big problem but I am paying for a 10x10.
Brad H | First ImpressionsRestrooms should be available for after hours.
Eddie R | First ImpressionsThe mobile website was very glitchy and hard to use. The alarm went off when we got to our unit and opened it, following directions. There was no lock inside the unit as promised. We decided not to use the unit and never moved anything into it.
Michelle J | Online Move InManager mike worked with us though the Corona virus as I was off work so payment was an issue however he worked with us to make the payments late instead of auctioning our belongings we greatly appreciate it
JOHN H | Overall ExperienceAsk the Manager Michael Eastwood It is not his responsibility to provide accurate information to his customers. He does practice CYA well.
Lynn B | Overall ExperienceYour help in store and on the phone were not customer oriented. Not friendly and not enough help in the store. The best experience I had was when I closed my account. The gentleman that helped me knew what he was doing and there were no delays in getting it done. I will say the visit was perfect as soon as I find out the money isn't taken out of my account at the end of the month. That it is truly closed.
Cheryl H | Overall ExperienceThe problems I experienced were not from The Cuyahoga Falls location. All problems were directly related to the UHaul Facility Tallmadge Ave 44310. Unfortunately, Mike Cuyahoga Falls Location could not work with UHaul Staff or Managemeny including his District Manager.
Lynn B | First ImpressionsThis box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hanna
cindy H | First ImpressionsEverything was perfect...the staff was very helpful and amazing...
David W | Overall ExperienceThis was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with you
michael d | First ImpressionsMade our move easy.
Marjenka L | Overall ExperienceGood experience
JEFF L | First ImpressionsNice facility & helpful staff. Online check-in instructions gave the impression that I should skip the front office & go straight to my storage unit, but I needed staff to open unit on my 1st visit.
Kathleen M | Online Move InThanks to Mike and his staff for making our storage requirements and eventual transport down to Florida a breeze. Everyone we dealt with was very helpful.
Jeff A | Overall ExperienceThank you
Steve K | Overall ExperienceEveryone was very helpful...
David W | First ImpressionsStaff was very helpful and made the process of moving less stressful. Very quick to process paperwork-to get me checked in and then to get me checked out upon returning truck.
Richard A | First ImpressionsFacility and personnel were fantastic. Would be a return customer for sure!
bob b | Overall ExperienceGood
Richard O | Overall ExperienceI love the facility but when I went to cancel they told me I wasnt in the system. If I am billed for another month, I will be very upset.
Elizabeth M | Overall ExperienceThe staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.
BETH O | First ImpressionsEverything was great!
Mark K | First ImpressionsEasy and convenient. The owner/manager knows how to treat the customer!! Great customer service.
Keturah H | Overall ExperienceThe staff , experience and services were all wonderful.
Aimee B | Overall ExperienceU-Haul is a company that is come full circle in competitive pricing and quality of equipment. I was very pleased with this experience as a whole.
Donald R | First ImpressionsManager was rude while I was freaking out
Alyssa C | Overall ExperienceGreat storage unit
ashley m | Overall ExperienceOne of our movers cut his finger and the staff was very attentive and helpful
holly c | Overall ExperienceThe guys at the Cuyahoga Falls location were very accommodating, knowledgeable and a clean store too!!
Mary J | First ImpressionsExcellente!!! Great experience with the Cuyahoga Falls U-Haul Staff :o)T
Theresa C | Overall ExperienceHighly recommend and appreciate the service.
Amy H | Overall ExperienceVery professional and friendly
Marsha M | First ImpressionsVery nice staff, convenient processes, secure facility, and reasonable monthly price.
Richard M | First ImpressionsI was a dissatisfied with Uhaul because I planned to move out of my storage unit on 7/5/19, but according to the Uhaul rep, they do not prorate rent, therefore I had to pay for an entire month!
Ayeisha J | Overall ExperienceFast service; excellent & helpful customer service agent. Smooth transaction.
lawrence B | First ImpressionsBroke my hutch shelf's.
Joshua B | First ImpressionsGreat service, sign up and my questions were answered.
Angie B | First ImpressionsHad to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened
karla w | First ImpressionsJoshua was SO helpful and went above and beyond in making sure all went smoothly for me as I checked in. I deeply appreciated his willingness to go the extra mile during a stressful time of moving.
Leanna M | First ImpressionsGreat service and staff!!!!
Steve K | First ImpressionsI was told giving my email address was optional so I chose not to give it. I was notified through the mail that the bill was overdue and I received a notice with a late fee. Poor communication. Thanks
pamela c | Overall ExperienceGM Mike and his crew went above and beyond to fulfill all my storage needs. The unit was very safe and secure and the loading dock was perfect for unloading my stuff into my unit!
Christina V | First ImpressionsNot sure why, but every time we used the log in once to our locker and removed the lock the alarm would go off. Our card always thanked "Daisy":, not sure who Daisy is.
Meaghan R | Overall Experiencegreat salesman, made our experience a lot easier than expected!
scott j | First ImpressionsWe were owed a 10 dollar refund and the clerk didn’t know what it meant on the receipt. They were supposed to have a manager call the next day (which they didn’t). Still have yet to get my money.
Paiton s | Overall ExperienceEmployees stayed late to help me check in to a new storage unit and never made me feel rushed.
Steven M | First ImpressionsThank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.
Cyndi K | First ImpressionsI love what they’ve done to repurpose an old building. Super convenient. Great staff who are able to answer all your needs.
Chris W | Overall ExperienceI would Recommend the storage unit company to anyone the workers are very friendly and always there to help you.
Janie S | Overall ExperienceEXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!
Gustav D | First ImpressionsWorked out fine
John H | Overall ExperiencePrices high. Friendly staff except the main who answers the phone when I call, he said he was in sales but he was rude about me not renewing the rent. Security system doesnt seem to work. Clean.
ELIZABETH R | Overall ExperienceRosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !
gary h | First ImpressionsThe manager was mean. Me and my husband were going through a rough time. We worked out arrangements with the Manager. Who failed to let his employees know of the arrangement to retrieve our belongings
Kaitlyn M | Overall ExperienceVery helpful service helping us to select and find the right storage unit for us!
Jeffrey S | First ImpressionsI need way more than 200 characters. I called customer service, one thing I’d like to add to that, is, why was there rat poison in my unit when I opened the door?
Steve E | First ImpressionsGreat experience!
Cindy W | Overall ExperienceKeith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.
Andrew W | First ImpressionsWe were taken care of by Keith Robinson. He was very efficient, courteous and helpful throughout the process. Keith gave us his personal attention throughout the transaction. We left very satifsfied.
Dennis D | First ImpressionsThank you! Great service, reasonable prices, and truck/unit were clean and in good repair.
Amy P | Overall ExperienceHighly recommend!
karren d | Overall ExperienceWe had to come unlock our unit so they could finish wiring the lighting. They sent our bill to the wrong address and we ended up with a late fee. Lots of little issues that left us unsatisfied.
jenny k | Overall ExperienceClean storage units and friendly staff
Amanda S | ReservationQuick and detailed.
Emmanuel O | ReservationStaff is very helpful and courteous, Keith and Mike especially should be special mention, they go out of there day to take care of the customer!
Loyd M | Overall ExperienceMy experience was good. Staff was helpful and courteous. Re: cleanliness-Trash bins at loading area were always full when I was there, could use a couple more.
Pamela P | Overall ExperienceMy "greeter" who oriented me was pleasant and helpful. The cubicle was clean. But more trash bins should be available and EMPTIED . I have been there twice and the one receptacle was overflowing .
Pamela P | ReservationThe General Manager (Mike) was highly accommodating and friendly.
Victoria L | ReservationStaff was very friendly & helpful I like the facility & my things being stored inside & with climate control
Debbie P | ReservationThe unit itself is fine. It would be better if there was 24/7 access to the building. The building is still majorly under construction so hopefully they finish soon and upgrade the security.
Antoinette C | ReservationStaff is very friendly and helpful.
Tina P | ReservationMike ( the general manager)and Rosie where great. They was very helpful and friendly. The facility was very clean and easy to get around. Great place and service. Can't thank them enough. Thank you.
matthew G | Overall ExperienceGreat General Manager
Jerod P | Overall Experience