Customer Reviews for U-Haul Moving & Storage of Cathedral City

Rating:

5.0

Easy Pesy

Rating:

5.0

equipment was in good condition but not "clean" as I would have expected. the staff was very friendly

Rating:

5.0

Nothing did a great job!

Rating:

5.0

Don't change the pick up location. That was the 2nd time U Haul has done this.

Rating:

5.0

Great service. Thanks

Rating:

3.0

I was informed that the error message displayed in the van for low air in the front passenger tire was a sensor issue but that the tire is fine. I believed the attendant and rented the van anyways. When I returned the van to the Corona location, the front passenger tire was in fact low and could have been dangerous for driving. Luckily nothing happened.

Rating:

5.0

Check in and out was very quick - awesome.

Rating:

4.0

Check in equipment process exceptional

Rating:

5.0

This is best uhual ever I traveled all United States with uhual this far the best location ever.

Rating:

4.0

The deal was what U-Haul promise, so I was happy that I rent a one-way rate for moving this way it is very cost-effective

Rating:

2.0

There was only 1 person available to help customers. There were 4 people in line and I was waiting over 30 minutes.

Rating:

5.0

Fast check in and out

Rating:

5.0

Professional efficient and timely-went very well

Rating:

5.0

Everyone was extremely friendly and helpful! I live closer to other U-Haul locations but I will travel to this location.

Rating:

5.0

No

Rating:

4.0

The equipment was clean but not what i call well maintained. The belts on the engine squeaked until the engine warmed. No reason for that. Otherwise the vehicle worked great.

Rating:

5.0

Keep up the great work 👍 thank you

Rating:

5.0

Service was great

Rating:

5.0

All good and quick here with drop off

Rating:

5.0

everything was fine.

Rating:

5.0

All good

Rating:

3.0

Make sure they ask if the customer needs a truck with a ramp. Especially if they are renting a appliance dolly for crying out loud. Wasted time and gas with a truck I couldn't use. Was given no credit for returning truck with much more fuel than start. Overall, I was not impressed except for the girl who switched out my truck very quickly.

Rating:

5.0

Staff was very knowledgeable and helpful.

Rating:

4.0

Thank you for fast easy service

Rating:

5.0

👍👍

Rating:

5.0

We often rent from this U-Haul location. The team is fantastic, providing excellent customer service with a fast turnaround time. Gabriel is consistently delightful to work with.

Rating:

3.0

Truck dirty and check engine light was on

Rating:

5.0

I rent U-Haul a couple times a year and this was a particularly lovely experience. The gentleman and the Cathedral City location was so friendly and knowledgeable. At the drop off place, the woman who received the truck was exceptionally friendly as well. It sounds like you have some smart, happy employees.

Rating:

5.0

Suggest updating your internet and or equipment so the staff can efficiently get customers in and out in a timely manor. The fact that we are in 2024 and your asking your staff to work with outdated equipment does your company a disservice. Staff was amazing and very apologetic for the delay in processing customers. Great group of employees for sure.

Rating:

4.0

Alexandra (Alex) was superb in her knowledge and customer service. You are lucky to have her as an employee.

Rating:

1.0

YOU ARE THIEVES..MANAGER DANIEL IS AN INCOMPETENT PERSON. I WAS SUPPOSED TO RETURN A TRUCK WITH HALF A TANK OF GAS BUT I FILL UP THE GAS TANK FULL by MISTAKE AND DANIEL DIDN'T WANT TO GIVE ME A REFUND OF MORE THAN 60 DOLLARS ...THAT IS NOT WAY TO TREAT CUSTOMERS STEALING THEIR MONEY....TOO BAD

Rating:

5.0

Excellent customer service

Rating:

5.0

They did a super job. Because I am retired. Spent all my working career in the customer service business the one thing I would think to improve on. Because the location is so busy 90 % of the time, better staffing. I also notice there is quite a bit of turnover in staffing. During this past 6 months possibly could have been due to lack of leadership at busy times. I am hopeful that this comment helps you to improve. Please feel free to contact me if you would like more input. For me not being in a hurry and having lots of patience. This location worked great for my needs. Thanks you.

Rating:

5.0

I have used this location before. They're great! Very professional. I will always use them.

Rating:

5.0

I’m very satisfied with the service thank you

Rating:

5.0

No waiting in line. Plenty of equipment for rent. No issue dropping off. Overall, a very nice moving experience.

Rating:

3.0

Simple drop off and disconnect.

Rating:

1.0

I could not print a receipt! Site is difficult to navigate to paint out a receipt! Never could get a receipt

Rating:

5.0

Excellent service

Rating:

4.0

More customer parking but it was a pleasant experience. The gentlemen offering to help were very polite and helpful.

Rating:

5.0

Great customer service and well maintained storage facilities. Marcus was a great help.

Rating:

2.0

The phone app was useless and I had to meet with a customer service rep. The truck was not ready. They could not locate the correct appliance dolly that was assigned. Very unorganized! Arrived at 10:10 am. Scheduled pickup at 10:30am and did nor leave until 10:55am.

Rating:

5.0

The computer system was buggy/glitchy first thing in the morning which led to a frustrating delay of 15 minutes while the (excellent) staff sorted it out. A big corporation which runs on computers shouldn't have this sort of thing happen. The counter staff remained calm and professional, kudos to them. They're the reason for my 5* rating. Equipment was fine. Transaction completed exactly as hoped.

Rating:

5.0

Good servis

Rating:

5.0

Excellent

Rating:

5.0

The staff was always helpful when I had questions or needed some help. Thank you.

Rating:

5.0

Thank you. Josie

Rating:

2.0

I have 2 storage unit there. As the prices increased so did the ability to access my storage unit. Multiple times there would be U-Haul trailers, trailer bins and trucks parked in front of the building that housed my storage unit. Fortunately a worker would move them for me. Unfortunately they had to be asked to do so. Perhaps not allowing so many uhauling vehicles to be stored in one place would be helpful. And as kind as he staff is they seemed short staffed and very busy. U-Haul DO BETTER!! I’m sure the company is making profit! Treat people better all around! Moved out of one hoping to get out of the other! Thank you for asking

Rating:

5.0

The U-Haul team member that assisted us was excellent, courteous and professional, very pleased with the entire operation from beginning to end.

Rating:

4.0

I attended a music festival and needed to store items during the festival. I knew I would be arriving outside business hours and was able to apply for storage online from out of the country. My only issue was that there was supposed to be a lock included inside the locker, which was not there. Luckily, several local hardware stores were open late so I was able to purchase an appropriate lock.

Rating:

5.0

Will be doing it again great attitude easy access and especially if you need to rent anything it's right there

Rating:

4.0

I was extremely satisfied with the over all service and customer service. Bianca was always greeting and helpful. Management were customer first always. I recommend cathedral city Uhaul.

Rating:

5.0

Great helpful staff!

Rating:

4.0

Exqueeze me please, but: "I MOVED COMPLETELY OUT OF MY LOCKER G19 ON 5/1/2023" .around 1 pmish... Whoever moved into my locker and put their lock on my door... NOT MY DOING, and/or RESPONSIBILITY. I FULFILLED MY CONTRACT COMPLETELY & RESPECTFULLY. Sincerely yours, Steven Davis.

Rating:

5.0

The available hours for storage units was the most appreciated option with this location. I've been to several other storage units and they basically work office hours around 8:00 in the morning till 5:00 or 6:00 at night and not on the weekends very much.

Rating:

5.0

Tanya in Cathedral City was extremely helpful and very kind.

Rating:

1.0

Always had trucks parked in front of my storage unit very inconvenient also, we were broken into over a year ago and it didn’t seem like anybody cared.

Rating:

5.0

Thank you very much!

Rating:

5.0

Very nice an efficient

Rating:

5.0

jasmin and was terrific

Rating:

5.0

Great people

Rating:

2.0

The facility was always cramped - trucks and trailers parked in the isles of the storage area and you had to squeeze between them to get to your storage unit. There was debris (including nails, screws, and glass) strewed around the storage area and NEVER cleaned up. We got a flat tire one time. Another time we cleaned up all the glass/metal from the area around our unit and told the brand new GM about it but the pile was still where we left it next to our storage unit 2 weeks later. There were rats in the unit and they ate one of our couches (we had insurance and were reimbursed). The ceiling was sagging and looked like water damage had happened at one time, which made me fearful for my items. The good news is there is a new GM so hopefully they will improve the facility but in the 2 weeks the hadn't done much from what I could tell (since the pile of scrap metal was still there after we pointed it out to her). I made sure to get my items out as quickly as possible and will not be using this Uhaul again.

Rating:

3.0

Had a issue with my unit but manager help me out thank you …. Employees need to verify information.

Rating:

5.0

Perfect service thanks

Rating:

5.0

Everyone was fantastic!

Rating:

5.0

Ed, the store Manager spoke with me before I left San Diego for Palm Springs. We discussed what I needed & wanted. He understood. Said he'd 'call me at 11 am and let me know' &, he did just that! And, he far exceeded my expectations with just what I had prayed 🙏 for. So. Ed is mellow & cares about his customers & their needs. Sincerely yours, Steven Dayvis.

Rating:

5.0

We’ve used U-Haul a number of times in the last year and have been pleased with the service. Marcus really stands out as helpful! One time, I know he was busy but dropped what he was doing to help us with our rental truck. We also used the storage facility and just moved our things out.

Rating:

5.0

This us my 4th year as a tenant, all good so fare.

Rating:

2.0

The staff including the manager have no business in the service industry. I will NEVER EVER do business with this company. My experience with this store severed over 35yrs of business with U-haul. Due to their inability to perform their job's and a manager that refuses to make a phone call to admit their wrong and to rectify what was done. I'll never recommend this company to anyone. I'll convince them why they shouldn't. It'll be easy. I did reach out to the staff before emptying my unit that I was doing so and afterwards AND THEY STILL TOOK MY MONEY. THE MANAGER NEVER CALLED OR SENT THE USUAL EMAIL TO ADDRESS THE ISSUE. THEY SUCK = THE STAFF!!! I'm still waiting for money and apologies for stealing my money.

Rating:

5.0

Spencer is awesome thanks for getting me all lined up with my unit … keep up the good work 😇

Rating:

5.0

No comment

Rating:

5.0

The gentleman that help me where short staff some one was late or call in one guy could only work the computer his back up guy was not a computer guy but they really work as a team he had every ready and the counter guys was trying to help 2 people at a time and he did his personality was positive and pleasent he was really helpful the older gentleman work in and outside the yard was also getting everyone needs and had it ready almost as the counter guy got paperwork done great team work even tho someone was late or call in sink that don't change there productive and positive attitude ! I was impressed

Rating:

5.0

The only complaint I have is that U Haul in general has a horrible answering service (800#). Its the only number listed and trying to get a hold of anyone was nearly impossible. But the location office itself was Excellent. All the associates I came into contact with were very friendly, courteous and professional.

Rating:

2.0

The office appears to be understaffed. On numerous occasions U-Haul trucks were blocking access to the unit and were not moved in a timely manner

Rating:

5.0

Very helpful staff

Rating:

5.0

The Manager was extremely helpful, he brought our pods to the front of our unit it was so convenient to load. Our first time using u-box, I recommend this so much easier than driving yourself.

Rating:

5.0

the staff were always courteous and helpful over the years. I was very comfortable that my stored items were looked after! My stored items are all going to my new home. Thank you all.

Rating:

4.0

Rates kept increasing to the point of ridiculous.

Rating:

5.0

The two employees that helped me were extremely nice and the facility is well kept.

Rating:

5.0

Some guy name Spencer took care of me. He was very cool. Knowledgeable, friendly, helpful. Great experience.

Rating:

5.0

Spencer, did a great job addressing my concerns. I think Uhaul needs to focus more on securing this location much better. Spencer told me they were building the fences higher to keep people from getting. One of my locks was cut off after less than 24 hours in my unit. Spencer took great care of giving me the proper locks and making sure I had insurance on my belongings. Great job Spencer. It was greater service then what I received in Phoenix by far.

Rating:

5.0

All the staff was AMAZING. So helpful and friendly

Rating:

5.0

Very happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.

Rating:

5.0

The Phoenix staff very helpful, except one person.

Rating:

5.0

Except for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.

Rating:

1.0

Our storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.

Rating:

3.0

One employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.

Rating:

5.0

We moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.

Rating:

5.0

The team was Awesome from greet to finish!!!

Rating:

5.0

nice good group, great experience

Rating:

5.0

Service was great

Rating:

5.0

Spencer Holt was awesome. He knows how to handle various customers professionally while leading a team. I had a very pleasant experience. Everything went as it should have.

Rating:

3.0

You need to pave all the areas as if moving carts are being used and not having ramps at the entrance to the indoor storage is just dumb. Don't put up signs bragging about the indoor temperate being controlled when on the few occasions I actually showed up it wasn't even close. There is a real issue with telephone communication at this location. I'm guessing management is either overextended or just doesn't care but many simple issues that could be solved were kicked down the line adding to really everyone's additional time wasted. Have someone that can take care of the phones and I'll bet you won't have any bad reviews or irritated customers as I've noticed on most visits there's always one or two upset folks: There's got to be someone at home that could go on payroll and quickly resolve most problems . You have sone really great workers there and you've got some lousy ones but honestly neither seen to stay. U-Haul is a smart company and kinda quietly crept up and made itself the only affordable ish option for moving and storage but I can't say I really love it like everything about it . This location is ok but it's just because it's really the only game in town. I've found better prices and better service within a half mile but I did have to wait for a space and of course they don't rent trucks , so thank you for the space it was clean and available.. I don't mean to be a jerk I'm just being blunt. You obviously have a good business, I think it could be a great one with a few improvements. It's interesting that not getting good service lingers and kinda leads a good customer away when the cost to actually take care of it was so little. You'll do well regardless I'm sure:

Rating:

3.0

I had signed up for auto pay and then was charged a late fee. I got the fee reversed but was still very annoying that it wasn’t processed properly.

Rating:

5.0

Very satisfied w/all UHAUL has to offer!

Rating:

5.0

Thank you

Rating:

3.0

No Garbage Containers Security gate often broken, so getting in was possible for anyone.

Rating:

5.0

We were so relieved to discover we got a month of free storage with our one way rental. Our home buying experience did not allow us to move directly in..in fact it took 4 additional months!! We had to pay for 3 months and were so glad our unit was air conditioned. A staff member verified all the units were secured twice daily by physical inspection. And for secure?...you had to use your gate pass to also exit every time you came. Video surveillance was also used. If we ever move again...U-Haul is our choice.

Rating:

5.0

Excellent customer service the customers were very rude but the manager and staff handled everybody well and treated everybody thoroughly would definitely recommend this location

Rating:

4.0

Phone calls are routed to 800uhaul and hold times are over an hour.

Rating:

5.0

Thanks for the experience!!

Rating:

5.0

I was very satisfied with everything thank you w

Rating:

1.0

Every time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility

Rating:

2.0

The entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.

Rating:

5.0

I found all the employees were always willing to help as needed and friendly

Rating:

2.0

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

Rating:

4.0

Employees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.

Rating:

5.0

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could’ve only been answered by my local dealer.

Rating:

5.0

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

Rating:

5.0

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Rating:

5.0

Great people with focus on speed and great customer service!

Rating:

1.0

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It’s your business & you should know that a 20 ft truck worth of stuff won’t fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I’m disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don’t come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

Rating:

5.0

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Rating:

5.0

Kyza was fantastic.

Rating:

5.0

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

Rating:

5.0

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Rating:

3.0

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Rating:

5.0

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Rating:

3.0

front gate has been broke and off to the side for a month, lacks security

Rating:

4.0

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks

Rating:

5.0

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

Rating:

2.0

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Rating:

5.0

Give the worker who helped me a raise. He's great!

Rating:

4.0

Thanks for your very fine help with my storage and U-Box.

Rating:

3.0

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Rating:

1.0

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Rating:

4.0

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

Rating:

5.0

Fast, professional and friendly

Rating:

5.0

Rudy and his team are the best! Very well run facility!

Rating:

5.0

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Rating:

5.0

Excellent Staff!! Friendly!

Rating:

3.0

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Rating:

4.0

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Rating:

5.0

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Rating:

5.0

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Rating:

5.0

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

Rating:

5.0

Greatttttt ;b

Rating:

5.0

Very good experience. Make a long day easier, thank you Jose.

Rating:

5.0

Your entire staff has been amazingly professional and personable. I have been ill and I’ve been moving without any help until yesterday and they have made This process extremely simple considering!!

Rating:

4.0

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Rating:

5.0

Easy check in. Nice customer service. Wendy was especially helpful!!!

Rating:

5.0

The move was great from start to finish.... everyone was very helpful...

Rating:

5.0

Great customer service

Rating:

4.0

Tucks were parked in the storage area making it difficult to access the units

Rating:

4.0

Thanks for your good assistance with my move. It certainly made it easier.

Rating:

5.0

The trucks parked throughout the storage lot can make access difficult

Rating:

5.0

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Rating:

5.0

The gentleman that finalized my reservation was very professional and an asset to the company.

Rating:

4.0

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

Rating:

5.0

Great service, friendly. Helpful. Efficient.

Rating:

5.0

Good

Rating:

5.0

!

Rating:

4.0

Nice and friendly staff.

Rating:

5.0

This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

Rating:

1.0

Hate you

Rating:

4.0

A bit expensive for the size unit I had but facility was always clean & well kept

Rating:

4.0

I Have used this location before.

Rating:

5.0

Good service drone the beginning to the end - great service

Rating:

5.0

Awesome staff. Very compassionate.

Rating:

5.0

Always great service and friendly people

Rating:

5.0

would use this store again

Rating:

5.0

Good crew

Rating:

4.0

Very helpful and friendly staff and management.

Rating:

5.0

Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

Rating:

5.0

Helpful employees!

Rating:

4.0

Too many company trucks littering the aisles making it very difficult to access you storage spot.

Rating:

3.0

Very clean facility.

Rating:

1.0

Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Rating:

5.0

Staff was friendly, knowledgeable and very professional.

Rating:

1.0

The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Rating:

4.0

Thank you.

Rating:

5.0

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Rating:

5.0

Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Rating:

5.0

Outstanding customer service. No complaints.

Rating:

5.0

Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you

Rating:

1.0

When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!

Rating:

1.0

Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!

Rating:

5.0

great service, spot on knowledge, just great.

Rating:

5.0

Excellent customer service

Rating:

1.0

Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

Rating:

5.0

great staff,clean,easy to find

Rating:

3.0

Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

Rating:

4.0

Rudy is truly amazing and goes up and beyond to help his customers

Rating:

1.0

Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-

Rating:

5.0

I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.

Rating:

5.0

Great experience

Rating:

5.0

Excellent!

Rating:

5.0

The only downside was at times where the trucks where parked. Made it hard to get to the units..

Rating:

3.0

Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.