Customer Reviews for U-Haul Moving & Storage of Calgary

2,992 reviews

6315 36 St SE   Calgary, AB T2C2C4

(403) 910-7984

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(403) 910-7984

6315 36 St SE
Calgary, AB T2C2C4

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

When I went out to the truck, there was snow just inside the cargo area, as well as some ice. The back was not swept out from the previous user, and there was tobacco sitting in some water in the handle of the driver's door. While waiting to pick up the truck I was renting, there was only one person processing customers, when there were visibly other staff.

MATT PAPPLE 
Rating:
5.0

Amazing location to deal with I appreciate your time and letting me finish up my off load

Ali Tohme 
Rating:
5.0

So so so helpful and friendly, the experience was awesome

Christopher Fleming  |  First Impressions 
Rating:
5.0

The staff were extremely helpful and pleasant.

Glenn Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn Brown 
Rating:
5.0

It's the most well equipped location I've been to. Worth driving a little further.

Andy Ostrowski 
Rating:
3.0

Customer did not leave a comment.

Gino Paulo Chua 
Rating:
5.0

Excellent job and friendly team

jerwin candido 
Rating:
5.0

It was a great experience and I will go back there for any storage and Uhaul needs. Very clean.

Kimberly Lyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Klein 
Rating:
4.0

Need longer hours for the storage facility

Ali Tohme  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Austin Springs  |  Overall Experience 
Rating:
1.0

The hitch was put on upside down and they didn’t install the electrical for my trailer lights properly… it should be in the trunk. So they took forever.. put my hitch on upside down, didn’t install the electrical properly, and broke my wiper.. I can’t recommend this location’s service to anyone.

Greg Howden 
Rating:
5.0

Incredible customer service. The trailer was late from a previous move. The gents got on the phone and made sure it was returned for us to proceed to Victoria. Thank you!

Royal MOVES 
Rating:
5.0

All good

David Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doron Gersten 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Taylor 
Rating:
4.0

Need to honor the reservation time better, my reservation was at 11.00 but they started working on my car at 1pm. The waiting area is too small, only 3 chairs available.

Arman Sunaryo 
Rating:
5.0

Customer did not leave a comment.

aaron marshall 
Rating:
4.0

Customer did not leave a comment.

Eric Ulrich 
Rating:
5.0

Installed an Ecohitch on my 2023 Tesla Model Y. Things went off without a "hitch"! Everything was done correctly and efficiently. Excellent customer service and price point.

Sunni Yeow 
Rating:
5.0

Customer did not leave a comment.

Peter Tsang 
Rating:
5.0

Customer did not leave a comment.

EDWARD CAREW 
Rating:
5.0

Customer did not leave a comment.

Craig Roelofs 
Rating:
5.0

Customer did not leave a comment.

Steven Babonau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Gagne 
Rating:
5.0

When I returned the rental, Ali at the 6315 36st Se location was efficient, professional and friendly.

AMUR JHANI 
Rating:
3.0

The truck did not have any fuel. The fuel light was on when I picked it up. Also, the roll up door failed open. I had to pull the cables off to get it to close, it made opening it very difficult.

Ryan Chase 
Rating:
5.0

Customer did not leave a comment.

IVAN EWANICKE 
Rating:
5.0

Very quick. No time wasted. Friendly and helpful people

John Norheim 
Rating:
5.0

One of the better Uhauls I have been to

Craig Schiissler 
Rating:
5.0

Excellent customer service. Best Uhaul location I have been to. Adi and UJ were really helpful during the rental process. The manager Dinson helped with all my queries and went above and beyond.

pramod jaiprakash 
Rating:
1.0

THESE GUYS ARE CROOKS!! Everything I paid for online wasn’t available when I got to the facility so I had to pay more because what I needed wasn’t there. I paid for a storage unit, movers and a truck. The movers were Ukrainian boys that got off a bus and couldn’t drive so I had to drive the biggest truck you guys have. The size of unit I paid for online wasn’t available Also. When I went to cancel the unit and move my stuff out, the same thing happened. What I paid for online wasn’t what I got and ended up being a lot more money. Your website is horrible and send you false quotes so when you go to pay it’s much more than anticipated. I will never use U-Haul again and made sure to tell everyone we know not to as well. I had a completely horrible experience both times. Also, the customer service people spoke in their own language in front of me, laughed because they could see I was getting upset and then spoke English while explaining why I’m paying so much with a smirk on her face. It was very upsetting and rude.

Brendan McCaffrey  |  Overall Experience 
Rating:
3.0

I arrived at 9am to pick up my U haul truck however waited an hour to receive it at 10am since there was only one person checking customers in. The most concerning issue I have is when I completed my move with my truck into my storage unit 2299 and 2301, upon leaving, exiting the storage facility my brother was in front of me waiting for the exit overhead door to open and the light to turned from red to green, once green he proceeded to exit and I was behind him in my u haul truck and I noticed as he was exiting the overhead garage door started coming down at a fast speed and dropped down on my brothers black Toyota Tacoma and caught the antenna and damaged it and dented the roof of his vehicle. This kind of malfunction should never happen with a service that requires vehicles to drive in and out daily, this is a very unfortunate event to happen to my brother as I witnessed it and he is also a storage unit owner within your faculty storage #2297. As customers we hope and expect this accident will be dealt with in a profesional manner.

MICHAEL POLS 
Rating:
5.0

two thumbs up

Deborah Nikkel 
Rating:
1.0

You're pick up location on 52nd ave NEEDS to be audited by an area manager. It was SKETCHY!!!! I tried to inform your customer service, but they didn't seem to care. Had to cancel my reservations multiple times and come to this location on 36th, which was a hassle cause they couldn't find my accoun and neither could I... Overall, was a hassle, but I got it done

Ethan Myers  |  First Impressions 
Rating:
3.0

First month of rental, arrived at our roll up door and found our combination padlock removed. Even though we were up to date with Rent our pad lock had been cut off, and our personal items left unsecured. I complain to the management who said they would look into it, View the camera surveillance. I also asked for compensation on my expensive lock. I was informed from management that they were able to pull any details from their camera surveillance. I truly believe they cut my lock and then refused to acknowledge their mistake as well as not informing me of the mistake where I could’ve come in and put a padlock on the roll up door to secure my personal items.

CAMERON CLARK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald THEAKER 
Rating:
3.0

Ensure the proper number of blankets are sent. I ordered 36 and only got 12

Chelsea Clarke 
Rating:
5.0

Customer did not leave a comment.

Kaiyu Wu  |  Overall Experience 
Rating:
5.0

Great service Will recommend

shawn shen 
Rating:
5.0

Customer did not leave a comment.

Eelke Plantinga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maneesh Bhatt 
Rating:
5.0

Always very satisfied when I have used Uhaul on many many occasions for truck rentals and storage needs.

Jennifer Menz 
Rating:
5.0

Customer did not leave a comment.

Vitaly Kochanov 
Rating:
3.0

The window was covered in ice, but an ice scrapper was not provided. The hood was popped open, but because of the amount of snow on the vehicle, I could not tell until the next day when most of the snow melted. The truck would smell of burning rubber. The outside rear brake light stayed on, regardless of what I tried to do. I later wondered if this was because the hood was not latched. I rented a dolly to move something heavy, but it is not clear in the material that I reviewed that the 10 foot truck does not have a ramp. Nobody advised me of this when I picked up the truck either.

Gavyn McKay 
Rating:
4.0

At the exit there is a lot of garbage in the way of the exiting keypad.

kimberley erlandson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyfrelene Mabiog  |  Overall Experience 
Rating:
5.0

Good service, helpful people. The best service of the the Calgary area locations I deal with.

Keith Hambrook 
Rating:
3.0

Truck was given to us with passenger airbag turned off even though we told them to note it before we left in case something happened and insurance needed the information. So the service airbag message was on the dash the entire trip. The steering alignment was also off which made driving difficult at times.

Leanne Robichaud 
Rating:
5.0

Customer did not leave a comment.

Paul Zuckernick 
Rating:
5.0

Nothing…nice people good, very good Service-thank you and them again!!

Gerald SHANAHAN 
Rating:
5.0

Thank you

Kemir Dunn  |  Overall Experience 
Rating:
5.0

Both the staff the that check me in the and Shawn who check me out was amazing. Shawn was through and expedite the process. Great staff experience

Michal Lam 
Rating:
5.0

Customer did not leave a comment.

Mike Volkart 
Rating:
5.0

Customer did not leave a comment.

BRIAN SHAW 
Rating:
4.0

Customer did not leave a comment.

William Niddrie  |  First Impressions 
Rating:
4.0

Very friendly and helpful

Kevin Mack 
Rating:
5.0

Customer did not leave a comment.

Chris Brenton 
Rating:
5.0

Customer did not leave a comment.

PAUL DAVIDGE 
Rating:
3.0

the trailer i rented had a lock on the back door, and then the latch broke off the trailer so i was unable to lock the back door on my trip.

Travis Chaffer 
Rating:
5.0

Customer did not leave a comment.

Sherry Williams 
Rating:
1.0

Parking trailers 2 inches from one another without room to move forward or back, making it almost impossible to get the trailer out without damage. Trailer was full of snow ( hasn’t snowed in days here ) without it being cleaned off, obstructing lights on trailer.

Chrisitan Radi 
Rating:
5.0

Customer did not leave a comment.

kevin veldhuis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akhil Ghosh 
Rating:
5.0

Customer did not leave a comment.

Peter Ridley  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful. This location is clean and neat, and well-stocked with all sorts of moving and storage supplies. Fairly easy to get to just off Barlow and Glenmore, would definitely recommend.

John MacDonald 
Rating:
4.0

Customer did not leave a comment.

Vincent Patton 
Rating:
2.0

We live in Canada there was no block heater in the truck therefore we had to waste a day getting the truck to start in minus 50 not a pleasant situation everything was totally frozen, we had to move all our plans a day ahead. As far as clean it was very good.

lionel dressler 
Rating:
5.0

The only thing that definitely comes to mind is that leaving my vehicle behind in a time of extreme cold, I would have gladly paid extra to have it plugged in. Otherwise aside from my ignorance and mother nature, my experience couldn’t have been more simple, professional, and. Hassle free.

Darrell Parenteau 
Rating:
5.0

Customer did not leave a comment.

Kiran Murali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Poirier  |  First Impressions 
Rating:
5.0

Everything went extremely well.

Greg Paterson 
Rating:
5.0

Customer did not leave a comment.

Larry Toyne 
Rating:
5.0

Nothing. They were very helpful.

Darcy Lemieux 
Rating:
5.0

Sean was great and helpful

logan smith 
Rating:
3.0

Customer did not leave a comment.

Ron Hillman 
Rating:
5.0

Customer did not leave a comment.

Michael Dowie 
Rating:
5.0

I had few times when the vehicle's door was rushed to lock before the 7 pm deadline for vehicular access. I had to run to avoid being locked inside the bldg. Not sure why this practice if I have access code and visit my storage after 7 pm. I suggest to be ore clear with the business hrs (office and werehouse)

Fabricio Herrera  |  Overall Experience 
Rating:
4.0

Minor computer issues delayed the check out process but other than that the experience was great. Staff were friendly and helpful!

Bill Clements  |  Overall Experience 
Rating:
4.0

The staff were a bit disorganized - I had to wait for someone who could hook up my trailer, and it was a bit unclear who that was. The staff I had informed I needed help didn't let him know that I needed help until I asked again.

Christine Akeson 
Rating:
5.0

Staff are knowledgeable and helpful. They typically have a good selection of moving gear that you may need, including rentable dollies, packaging tape, wardrobes, etc. Reservations are standard practice. These guys really go the extra mile to make the experience work for you. Manager Dinson who made my day. Its my fifth expiriance.I would highly recommend this location.

Finto Antony Puthussery 
Rating:
5.0

Everything was perfect from start to finish

luigi mazza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pariekh Neelkumar 
Rating:
4.0

Customer did not leave a comment.

Meredith Shilton  |  Overall Experience 
Rating:
4.0

My truck is as picked up in the afternoon yesterday. It wasn’t until night time that we realized the lights did not work. I have tried calling twice but I keep getting out on hold and can’t get through to warn you to not rent this vehicle out. It was not safe to drive.

Meredith Shilton 
Rating:
5.0

Maria was my Uhaul rep and was very helpful and professional with my rental and return process.

Jennifer Menz 
Rating:
5.0

Excellent, Alwx and Max were fantastic and very hard working. Thank you

bill cherowka 
Rating:
5.0

Customer did not leave a comment.

dave buzzell  |  First Impressions 
Rating:
4.0

Truck rental price was a bit steep and it would have been nice ti be able to communicate with reps in Canada but overall a good experience.

Evan Westad  |  Overall Experience 
Rating:
5.0

This was the best U Haul location and U-haul renting experience I’ve had. The manager Dinson Devassy was courteous and really helpful. We had to unload a Ubox and reload it into a U-Haul truck in December. We were able to do it inside the shop. Everything was ready when we arrived. The front desk agent was very helpful and friendly. I would certainly recommend this U-Haul location.

Karen Dempsey 
Rating:
5.0

Customer did not leave a comment.

Catherine Fortune 
Rating:
5.0

Shawn and Alwin were super fast and helpful. They ran out as soon as I drove in and dropoff probably took less than a minute. I couldn't be happier with the experience.

Tyler Filewich 
Rating:
5.0

Location is very good. The staff is really helpful. I always deal with Princy. She makes the process simple.

Ilia VOLCHEK  |  Overall Experience 
Rating:
5.0

I was assisted by Prinsy for my storage needs. She took care of everything from step 1 till the end. The space itself was tidy and clean.

shalini bhan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry Floreani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harjinder Gill 
Rating:
5.0

Customer did not leave a comment.

Joshua Bergmann 
Rating:
5.0

The gentleman I spoke with over the phone was so good, He was courteous well spoken, attentive to my needs

Matthew Parlane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Payton Terry 
Rating:
5.0

Ensure rental is ready to go prior to pickup. Waited 15+ minutes

Terrance J Gallant 
Rating:
5.0

Customer did not leave a comment.

ibukun muyiwa ojo 
Rating:
5.0

This location is absolutely wonderful. The staff that dealt with me I think her name is Princy. She really helped me out. Explained everything. I will for sure come back to this location.

Kiran Murali  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Hunter 
Rating:
1.0

My in-store experience was fine, everyone was friendly. I had a hitch installed onto my VW Jetta at the end of April 2023. Fast forward to November of the same year and now comes the problem. I started to hear rattling noises coming from the rear of my vehicle and when I jacked my car up I noticed my exhaust was loose and able to sway several inches side to side. Why did this happen? Well, the hitch that was installed was not adequately aligned with the bolt into the port holes. Each panel has 2 screw holes and Uhaul only decided to place 1 back in that ended up coming extremely loose. The second bolt hole is not aligned at all and a bolt was never installed, resulting in the bracket holding the exhaust up to not be properly secured. If at any point that 1 and only bolt came loose enough to fall out, my exhaust would have come off the back of the vehicle. Problems continue with the fact that in order to install the hitch, they had to damage the under side of the vehicle. The hack job done to fit the hitch in place is disappointing. The heat shield that protects the vehicle from the exhaust has been cut out with what looks like large metal cut sheers. It is all jagged and messed up. Yeah the hitch works, but the install is horrendously done and the carelessness to install the hitch to a safety standard is terrible. Would not recommend.

James Ereiser 
Rating:
5.0

I only come to this one, Maria is very helpful and knowledgeable, and fun to talk to! I love dealing with her! Thank you!

Joshua Gambler 
Rating:
4.0

Customer did not leave a comment.

Alisha Dawn Margret BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Expedito III Buraga 
Rating:
5.0

Customer did not leave a comment.

mitul patel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amrit pal Kaur 
Rating:
5.0

Customer did not leave a comment.

Robert Pulwicki 
Rating:
5.0

Customer did not leave a comment.

Evan Westad 
Rating:
4.0

Customer did not leave a comment.

Paul Ewald 
Rating:
5.0

Aadi and Alvin were both awesome They did fabulous job…….

legi vargares 
Rating:
5.0

Keep it up guys....and shaw he help me thank you.

john archie mes marinas  |  First Impressions 
Rating:
5.0

I visited the location yesterday , and I was late for 15 minutes due to heavy traffic., , but Maria, the front desk staff requested the mechanic Lijo to install Hitch even he was ready to go for lunch break .He is very nice guy. They are very dedicated to their job. Installed perfectly without delay. Thanks Maria , Lijo , Shon, Grace and Sangeet for your professional and friendly attitude . You are awesome team ..

Rajeshmon MATHEW 
Rating:
5.0

Good job guys and Shawn thank u...

john archie mes marinas 
Rating:
4.0

Customer did not leave a comment.

Rod Nelson 
Rating:
5.0

Customer service was great the young man, sorry couldn’t remember his name (Jay) helped unhook the trailer and went over everything with me,

Corey Stailing 
Rating:
5.0

Ujay was great help and great to deal with

JAMES HABING 
Rating:
5.0

Great customer service. Very happy with the rental process.

Kathell Carlson 
Rating:
5.0

Customer did not leave a comment.

Rose Bencharski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Mumford 
Rating:
5.0

place was easy to get to and had excelent staff. Alwin who assisted me with the retun of my unit was quick and efficient while still being personable and thurough on his inspection.

Joel Clendining 
Rating:
1.0

There was a slight mix up with drop off location. I had dropped it off at the wrong location at Barlow. It was a very simple phone call to confirm it was there, dropped off at the time I should have. I was under the impression uhaul can be dropped off at any location. I just received an invoice (after already paying close to $400 for 3 days) for an additional $900.

Sarah Gallant 
Rating:
5.0

Very polite and professional service ! I deeply apriciate the work was done for me at the front desc and specialy grateful for help at the yard. Arun checked for me trailer, connected it to my vehicle in very professioal maner. He also helped me when i brought equipment back ! Thank you UHAUL and stuff for making your bussines so convinient and reliable!

OLEKSIY GLYEBOV 
Rating:
5.0

There to help and answer questions.

Robert Schutz 
Rating:
5.0

great service and great Team - Ujwal, Maeia, Peiny and Ligo!

Heather Tuffs 
Rating:
5.0

Customer did not leave a comment.

brad walz 
Rating:
5.0

I rented a 26' truck to move house. It's a big truck but was not difficult to drive. The big rear door and ramp made it easy to load. Most households would get the job done in one go with this size of truck, depending on how well you stack things up. The truck was in a good clean and serviceable condition when I picked it up. I wouldn't hesitate to recommend this truck for moving or this U Haul location. The staff were friendly and helpful. Great job U Haul!

Robert Link 
Rating:
5.0

Customer did not leave a comment.

Tomasz PARTYKA 
Rating:
5.0

Customer did not leave a comment.

Tomasz PARTYKA 
Rating:
3.0

Clean truck, fix it before letting customers rent it as the truck had a constant vibration and multiple warning lights on the dash.

Jordan Kitching 
Rating:
5.0

UJ was very helpful with the return. Whole process was fast and efficient

connie mcegan 
Rating:
5.0

Staff very friendly, showroom & yard clean and organized. Huge improvement from a couple of years ago where I found the location in complete chaos.

Bill Donaldson 
Rating:
5.0

Customer did not leave a comment.

Greg van Wyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Orcutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Mcbride  |  Overall Experience 
Rating:
3.0

The exit door was often not functioning and I would have to get out and manually open and close the garage door to get out of the drivethru. And the keypad next to the sliding door would only ever grant me entry not exit and would have to put my code in at the garage door leaving which is very inconvenient.

Matthew Hickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrey Sivyakov  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Goritschnig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stewart Kellestine  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joyfrelene Mabiog  |  Overall Experience 
Rating:
5.0

I found the staff very friendly n helpful… highly recommend this storage facility- clean - accessible and convenient

richard sewchuk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyfrelene Mabiog  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lars Hinrichs  |  First Impressions 
Rating:
5.0

Friendly and reliable staff and great facilities

Kristoffer Geworsky  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RYAN HILKEWICH  |  First Impressions 
Rating:
3.0

When calling the centre the wait times are very long and not very appropriate being out on hold and left there for long durations. I understand they are busy but very difficult to call the facility. Need more automated responses or information.

Patty Wickson  |  Overall Experience 
Rating:
3.0

My billing is on 14 th of each month and I moved out on the 18th 4 days later . I was charged a full month and when I asked a prorated credit it was denied. I did not appreciate. When u call this location. They answer the phone but never come back thought it was rude. Bathroom are not clean and luck supplies. Would appreciate if I could get credit back

Raymond Baganizi  |  Overall Experience 
Rating:
5.0

The storage unit suited my needs and staff were great!

Hrvoje Kegalj  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

tyler hawes  |  First Impressions 
Rating:
4.0

I chose above average only cause the hours coulda been a bit better but still goid we were rushed in are situaton but you guys are amazing cause there was accommodations definitely would a recommend to everyone

Karrie-lynn Landry  |  First Impressions 
Rating:
5.0

Excellent services! Thank you

Bill Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg van Wyk  |  Overall Experience 
Rating:
5.0

We were impressed with the staff friendliness and willingness to give their customer a very positive experience. They listen and understand the customer's needs. We can mention Princy at the front desk and Dinson Devassy, General Manager. Thank you!

Melania Duma  |  First Impressions 
Rating:
5.0

Princy and Dinson are great people to work with. I appreciate their help, very helpful and accommodating people. Awesome customer service. Big THANK YOU to them. Rest of the team was also helpful. Thank you!

Abdo Bowa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise Lalonde  |  First Impressions 
Rating:
5.0

I recommend this location to anyone who's planning on renting a storage or even a truck. Everyone was accommodating, especially Princy. She has explained the rules and procedures upon check-in thoroughly. I’m giving 5 stars because of the good customer service that was given by Princy. However, I still have some pending cases/issues that they need to process.

Mary Grace Rivera  |  First Impressions 
Rating:
1.0

To send 5 different notices, dated 4 days apart, then held so that they arrive in my mailbox at the same time, stating we had til the 20 of August to pay current months rent, when we did not recieve til the 22 of Aug. You, the manager, are responsible for getting mail out in an expeditious time frame. Not 2 weeks after letters are dated. Thanks for the added stress on me and my wife. We have spoken to a lawyer, have been told we have grounds for small claims. We will not recommend anyone to use u-haul. This is the second time U-Haul has taken it threatened to take our belongings. We had a storage locker in NE. Moved from full locker to smaller locker, had name, address, phone number on file, u-haul decided that sending belongings to auction was better rhsn contacting us. We had about 5000 stolen by u-haul. Never again. You are a wimp, can't even return calls. Your staff is lacking, both in numbers and education.

Randy Grams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue Wark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerard Otoole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Wohlgeschaffen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Murias  |  Overall Experience 
Rating:
5.0

Staff here were very helpful and accomidating to what I needed. Prices were good. No complaints. Would use again and recommendcto others.

DOUG KARTUSHYN  |  Overall Experience 
Rating:
4.0

I do have an issue with the information I was provided, as I was told I could show up the day of my rental booking and load in. But when I stopped by they said it was first come first served, so I presumably would have lost the space or had no where to take it. As they were almost fully booked. And this rental facility said if I didn't book now I wouldn't be ensured to have anything, so I booked on the 22nd of August. Which also means I will have to store the stuff there for another 10+ days, so I am paying a full month for 10 days of rental space. Seems very misleading to me.

michael podwysocki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christie Bartel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hrvoje Kegalj  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaqiong Guo  |  Overall Experience 
Rating:
5.0

Much better service than at the other location

Elizabeth Chudleigh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sarah sheptycki  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ian Whyte  |  First Impressions 
Rating:
2.0

I have not been told how a storage unit that I never requested could be in my name, and a collection letter sent, without a signed agreement.

Michael Magnien  |  Overall Experience 
Rating:
3.0

I think we should have access beyond office hours as the hours weren't always convenient

Michael Lavallee  |  Overall Experience 
Rating:
3.0

There was a problem with reserving a unit online and it not being available at the original site. Another location had to be found adding to the stress and frustration of a difficult move. There was maintenance equipment parked in the most convenient spot for our unloading. Finally I don’t like to be harassed 5 times in an afternoon to provide feedback.

CRYSTAL BEAULIEU  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADELFA DEOCAREZA  |  Overall Experience 
Rating:
5.0

Great staff, able to solve my wiring issue provide an adaptor right there in house!

Harold Bergmann  |  First Impressions 
Rating:
4.0

Please stop texting me to do a survey it’s extremely annoying.

Kayla NIKPOUR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

neil soroka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ivan lysytsyn  |  First Impressions 
Rating:
3.0

Should be clear that you need to book uboxes 24hours in advance. No signs anywhere

Eddy El-Haddad  |  Overall Experience 
Rating:
4.0

I can see, for security reasons why the hours of access are not available after 10pm, as I noticed someone enter the left open main door, walked in and was going thru the items left behind by renters. He wasn’t a one-off, you could tell he must swing by every night before 10pm as he had a small trailer already with junk in it.. Excellent facility tho, EXTRA SHOUT-OUT TO MARIA at the front desk. She was super friendly, even at the end of a day (I was there often), and she was very thorough and knowledgeable, an asset for sure to U-haul!!

Janet GEDDES  |  Overall Experience 
Rating:
5.0

Highly recommended

John Cabangon  |  Overall Experience 
Rating:
5.0

Although I did have to have quite a while to be served, it was excellent service. Definitely worth the wait :) The gentleman that helped me was extremely professional but also cheerful. I really appreciated all his patience and assistance as I had a number of questions for him that he was able to answer. Well done!!

Rosemary Buck  |  First Impressions 
Rating:
1.0

On move in, had to transfer twice because which units were vacant were not properly marked. The staff member assisting me had no idea what she was doing and kept setting off the alarm. Tried to transfer to a larger unit the next day but then couldn't access the unit during the access hours because they said that it was actually after hours. When I finally did get access, there was already a lock on my unit and I couldn't access it.

Josh Brauner  |  First Impressions 
Rating:
3.0

We had to wait almost an hour in line upon arriving, there was only one staff member helping people check in. By the time this was done we only had 15 min to actually get to the storage locker which was super rushed. There was only one available dolly to use, there should be way more! The locker itself was clean and easy to access but the experience itself was sub-par and felt disorganized

Erica SHOULDICE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Rae  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Otoole  |  First Impressions 
Rating:
5.0

Super organized well maintained & friendly staff!!

noelle holmes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marjorie Waterman  |  Online Move In 
Rating:
4.0

Everything was great. Only thing I would say is wait times via phone or in person are always very long even for quick questions that I have. There’s always only one person at the desk/answering phones however they are always very helpful! May be better to have two people there to speed up the process

Belle Larocque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Atillo  |  First Impressions 
Rating:
5.0

I am incredibly grateful for the exceptional support and assistance provided by Dinson. He was always readily available to address any of my needs or questions. Thank you, Dinson, for going above and beyond in delivering outstanding customer support and service.

Mohamad Gawanmeh  |  Overall Experience 
Rating:
5.0

Friendly, knowledgeable and competent staff.

Charles Trowsdale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philippe Picardal  |  First Impressions 
Rating:
1.0

The truck had over 160000km on it and was in poor driving condition. Was given to me with no fuel. Steering was absolutely horid and unstable, alignment was disgusting, I was pretty sure the transmission was going to explode, it was making so much noise and didn't shift gears,(tow mode was off btw).

Khalil Rohoman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ritvars Sirmais  |  Overall Experience 
Rating:
5.0

Employees very friendly and very helpful. Thankyou all🙂👍

heather norman  |  Overall Experience 
Rating:
5.0

Great staff, great facility. It was an awesome experience! Thanks very much

Peter Thiessen  |  Overall Experience 
Rating:
4.0

had trouble finding an available cart to move our larger items, one fellow had three of them and wouldn't share. Maybe there should be a limit on the use of the complimentary carts per customer, other than that the experience was good

Brian Sander  |  First Impressions 
Rating:
5.0

The drive thru should be open for all the access hours.

Shane Wright  |  First Impressions 
Rating:
5.0

I was very happy with the service and I have recommended U Haul to different people

Bruce Wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Van Viegen  |  First Impressions 
Rating:
4.0

Hidden fees, like milage cost. Should be very up front.

SCOTT MORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Labbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson salinas  |  Overall Experience 
Rating:
5.0

Everyone was awesome and very accomating. Thank you for your services

ivy jeanette spring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nairn  |  First Impressions 
Rating:
5.0

First time using your services was easy and hassle free! Thanks for the outstanding service, will definitely use again and recommend to others. Cheers!

Blake Saunders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sukhvinder AULAKH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary Ball  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar Sihues Diaz  |  First Impressions 
Rating:
5.0

Seamless!

Michael Magnien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milroop Singh Randhawa  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful. The facility itself is clean and secure. Fit my needs perfectly.

Dawson Bastian  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jobandeep Singh  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful. We had no issue picking up the truck. When we opened the storage unit there were still a couple items in it, the staff was quick to assign us a new one. Our experience was great and I anticipate it will be the same when we empty the unit and book another truck.

Colinda Selby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Koshynsky  |  First Impressions 
Rating:
4.0

Extend the storage hours during weekdays

Henry Bansiloy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Goritschnig  |  First Impressions 
Rating:
4.0

Aside from the computers being slow it was excellent Staff was great, coouldn't be better - kudos move clean and easy recommend

Dwayne Harvie  |  First Impressions 
Rating:
5.0

Thank you vey much for ‘Princy Johnson’ cooperation.

Peter Joo  |  Overall Experience 
Rating:
4.0

Front desk lady is very friendly and helpful

Grant Mohns  |  First Impressions 
Rating:
5.0

Convenient and excellent service items, the only pity is that there is no service base in the south.

KAI-JEN CHENG  |  First Impressions 
Rating:
3.0

was given a storage unit that belonged to someone after they gave away my storage unit that i had reserved a week prior. took almost 45 minutes to find a decent size.

Maria Mejia  |  Overall Experience 
Rating:
3.0

i showed up and they had given my unit away so we were given a different unit and then when we got to the unit, there was a lock. so we went back to the office to get a new unit and we couldn’t find any ones of the same size. then after touring the entire complex they were able to give us a unit of a completely different size on a different floor. then when we got that unit, it had garbage in it and then the unit next to us was available in the size we wanted.

Maria Mejia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather norman  |  First Impressions 
Rating:
5.0

Only wish access hours were longer in. The evenings til 9-10pm

richard sewchuk  |  First Impressions 
Rating:
5.0

This was my first time renting a truck from U haul and the service could not have been better. I returned the truck a little late and Alvin there was extremely helpful. They also processed the pick up and the return really fast. Princy was also really kind and helpful. She assisted me with the storage.

pramod jaiprakash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy Nadon-Yuen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Talal Abou Derhamain  |  Overall Experience 
Rating:
4.0

Person who checked me was very helpful!

John Walper  |  First Impressions 
Rating:
5.0

Frustrated with topping up the vehicle gas to the exact point it left with. If you don't get exact and you are under the point, you are charged. I understand this. But getting charged $20.00 for exceeding the point is what I recently got charged. That part, I don't understand! Kind of passed me off.

Wendy Anderson  |  First Impressions 
Rating:
3.0

Extend the storage hours after 8pm and during weekends

Henry Bansiloy  |  First Impressions 
Rating:
5.0

Immaculate,secure,spacious facility.

trevor mcoeot  |  Overall Experience 
Rating:
5.0

Wonderful experience having with you must have been a business card of your enterprise. Keep holding up the demand standards!

volodymyr khudych  |  First Impressions 
Rating:
5.0

I love the place. Convenient and easy to transfer stuff. And the security ofcoursecof the facility is very good

Judy Ann Sabido  |  First Impressions 
Rating:
4.0

Overall utilizing this facility has been excellent. The staff is friendly, knowledgeable and helpful. The only recommendation is to have more staff available to assist customers to reduce wait times. Perhaps the installation of mobile kiosks or the use of tablets to help rather than waiting to be seen at the desk. I will definitely recommend and/or use this location in the future. Keep up the excellent work!

Georgiana Collington  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful but the truck was dirty and damaged

Jeff Zwarich  |  First Impressions 
Rating:
3.0

They changed the times from 24hr to 8:45am till 7pm because someone burglarized the facility. Not convenient for our use. There was still construction going on the whole time so alot of big machines and other inconveniences but we used it for the time we needed so thank you.

naomi vanpatten  |  Overall Experience 
Rating:
5.0

Professional and friendly service .

PRASHANT SINGH GHERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS GUILDFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Bond  |  First Impressions 
Rating:
5.0

Very much happy with the convenience services

KYLE WHITECAP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gislaine Cristina Venturini dos Santos  |  Overall Experience 
Rating:
4.0

The facility was new so that was good, however because of that there was always construction materials or contractors trucks occupying clients parking spots so made a bit inconvenient when having to move things in or out from the storage unit to the vehicles. On the other hand Staff was always very helpful and service was great.

Camlett CARABALLO RIVAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Oneill  |  Overall Experience 
Rating:
4.0

Too much construction materials around the door to units. Had to park far away to load. Many of the carts were missing due to construction workers using them for their tools. Alarm system kept going off as well. Very difficult to find staff at times

david moores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian wag  |  Overall Experience 
Rating:
5.0

The staff were super helpful and friendly!

Carrie Cecil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trevor mcoeot  |  First Impressions 
Rating:
5.0

New, clean & all the young men working were very helpful to my move in.

Ronald Deetz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary MacDonald  |  First Impressions 
Rating:
5.0

Dinson Devassy went above and beyond to accommodate small things that arose while the facility was being renovated . Things that were not in his direct control with the contractors . A beautiful facility with easy drive thru access and temp controlled . Very clean and organized . Rental prices are low compared to others . Congrats on being friendly and efficient .

Lauren Gould  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Oneill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Lynn HILLIER  |  Overall Experience 
Rating:
5.0

Fantastic experience!!! Customer service was excellent.

Austin Otsu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Perks  |  First Impressions 
Rating:
5.0

The staff are really what make this place special. There are so nice and they work so hard no matter what the conditions are outside. I rent all my trailers from this location only. It also has the best selection of the types I will like. And trying out this storage facility, it is so clean and nice.

Kirstin Morrell  |  First Impressions 
Rating:
5.0

Great team, very friendly and knowledgeable. My only thing is I wish the hrs for access were a little longer

Jeffrey Ryan  |  First Impressions 
Rating:
1.0

Facility was nice, clean and convenient. Staff were unorganized and overall useless. The entire process I could have done online. When I arrived with a full moving truck on the day I scheduled to move into my unit, that I had reserved months prior, they said no units that size were available. After 30-40 mins they led me to a brand new wing of units still under construction. One unit was available to move into. The entire area was under construction so moving into the unit was frustrating and not very convenient. Moving out was easier. I phoned to ask questions about notifying the facility of my move out date, reserving parking for a large truck, and rent for the month. I was told they can't help me. No need to notify, they don't take reservations for parking, first come first serve, and they only charge monthly. We moved out March 3rd and was charged for the entire month. The moving truck did not fit into the building so we had to trolly everything from the unit down the entire length of the corridor. I had friends and hired movers to help. The washroom facilities were not cleaned and had no toilet paper or hand towels. When we were done I read on the website that I had to clean and sweep my own unit before check out. The guy at the front desk had to check the unit before I left. So the employees offer no services other than answering the phone. Basically 100% self serve for a premium price. I felt there was no value in the product. I will be contacting customer service to be refunded my March payment. There has been no effort into solving any problems I had presented and every question was answered with "no, we don't do that" or "sorry, store policy". I won't be using Uhaul for my moving or storage needs in the future.

Chad Vosburgh  |  Overall Experience 
Rating:
1.0

My unit had a mesh ceiling, and as such everything got covered in construction dust. The facilities themselves are clean and well maintained, but my unit should have been covered up if there was going to be that kind of work being done. The staff are all good and seem to know their jobs, I've only had one bad encounter, and it was just because the employee was far more interested in her personal phone than helping me that day, but everyone else is great and have always been very helpful and knowledgeable. I'm all done with uhaul now so I wasn't going to bring any of this up, but you asked, so I answered. Thanks, have a great day.

Nicolas Garnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo Pillos  |  Overall Experience 
Rating:
5.0

All the staffs are very kind. Also, the storages are very clean.

Seunghwan Choi  |  First Impressions 
Rating:
5.0

Although the move in was great I had actually booked a 10x20 unit online. The staff told me that the website does not actually reserve a unit and they don’t even have one that size. Your staff are awesome and the facility great so I took the 10z15 they had available but your website SUCKS!!!!!!!!!

Martin Teasdale  |  First Impressions 
Rating:
5.0

I had help from Sahil, he was very professional, kind, he explained everything about my rentals and showed me how to get to my storage. He helped me with the boxes I bought and he was very informative. I would recommend his service for everyone. That was the first time someone at uhal was so kind and knowledgeable! Grateful to meet this guy!

Gislaine Cristina Venturini dos Santos  |  First Impressions 
Rating:
5.0

Overall great customer experienced. Princy was so accommodating, friendly and helpful during my visit. She explained the policy clearly. Thanks and keep it up!

Angelo Joy Dizon  |  First Impressions 
Rating:
5.0

Excellent service, friendly and helpful. Meet my needs when changes had to be made.

Steven Da Costa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maksym Pylypenko  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wendi Brown  |  Overall Experience 
Rating:
5.0

Great Service from Princy both in Renting the storage unit and again in closing out the unit contract when done

Richard Hofer  |  Overall Experience 
Rating:
5.0

great service, location was awesome. Having an indoor loading zone made it such a great experience. staff were great and help full. DINSON helped me on my last day and was A+ thanks again

josh lasiter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Ross  |  Overall Experience 
Rating:
5.0

Very nice new facility Dinson and team are doing a great job! Adi was very thorough with walk thru on all aspects of our move. Friendly and knowledgeable staff! Thank you!

Ken Murias  |  First Impressions 
Rating:
5.0

So far - so good. Just moved some stuff in today after signing up yesterday. Facility really clean and staff was very nice. I am hoping this is a sign of a well run business!!!

JBS venture corp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy Nadon-Yuen  |  First Impressions 
Rating:
5.0

I really appreciated the open friendly communication. The staff are definitely the ones who deserve the credit for a well managed and smooth operation. Thank you for keeping my belongings secure ! Emisch

Emisch Oghma  |  Overall Experience 
Rating:
5.0

The service was excellent. The staff was friendly, efficient and knowledgeable... I will certainly visit and recommend them to others. Thank you

Georgiana Collington  |  First Impressions 
Rating:
5.0

Good job. Keep it always.

JANIO SILVEIRA DA MOTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Pleven  |  Overall Experience 
Rating:
4.0

There is construction happening in the building, so the store hours have changed. I hope the construction is over soon so the store and access hours go back to normal.

Chloe Fleury  |  First Impressions 
Rating:
5.0

Great service from onsite staff. Affordable rates as well. Will be using them again!

Dustin Finley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Leonzio  |  Overall Experience 
Rating:
5.0

I know you very well. Please keep going. That why I always count on you. Thank you so much

JANIO SILVEIRA DA MOTA  |  First Impressions 
Rating:
5.0

Great service!

Beatrice Machiskinic  |  Overall Experience 
Rating:
5.0

Awesome customer service!!! The operating hours are great!

JOSEF Biag  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcela Vargas  |  Overall Experience 
Rating:
5.0

I would recommend this storage unit to all my friends and family. Very friendly service.

karen keith  |  Overall Experience 
Rating:
5.0

Everything was great!

Maksym PYLYPENKO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley Blondin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Versteeg  |  First Impressions 
Rating:
5.0

Yes. I highly recommend U Haul storage to my friends. Even I had a couple of friends with me when I was removing my stuff from the storage, and they were impressed with the facilities. Princy and Dinson (plus other team members) provided a great customer service.

Jorge Silva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vesela Dimitrov  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Menz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Menz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Menz  |  First Impressions 
Rating:
1.0

Was promised a unit for $140/month with a free month included and was instead charged $300 and was contacted to be charged an additional $300 , after only a two month period. Elevator was broken during move out which caused a large inconvenience by having to move heavy furniture etc down stairs, which we received no compensation for. Overall the unit itself was fine, but was overcharged and unhappy with the move out.

Hannah Olson  |  Overall Experience 
Rating:
5.0

Very helpful staff, manager Dinson, receptionist and the staff showed us the storage unit (sorry I don't have their names) are professional and friendly.

Sophie Feng  |  First Impressions 
Rating:
4.0

Everything was good, just one thing. unfortunately there was no windshield wiper fluid. I didn't even think to check myself. I did have to stop on the highway on the road because of the snow to clean of the dirt from getting splashed. So I do recommend checking yourself.

TIDBIT CANADA INC  |  First Impressions 
Rating:
5.0

the staff who assit me is so nice & friendly

nelson salinas  |  First Impressions 
Rating:
5.0

I had really great experience with Uhaul. The staff are friendly and very accommodating, and if there are issues or mistakes, they try to fix it and very understanding. Nadin at the office in 6315 36 St SE, Calgary, AB T2C 2C4 is great employee. She is very helpful and knows her job well. Thanks, Nadin for your help and understanding ! I highly recommend this location becuase of the customer service.

JI YOUNG PARK  |  Overall Experience 
Rating:
2.0

I reserved a 4.5x5x8 unit 1 week in advance. Upon arrival the unit was no longer available. Thus I had to pay more for a larger unit. This is terrible customer service.

Matthew Hickey  |  First Impressions 
Rating:
4.0

Front staff were excellent and made every effort to accommodate my needs. Security problems after office hours made access problematic although i managed to access facility during "office hours".

BILL THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Lynn HILLIER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Oyeleye Adeboye  |  Overall Experience 
Rating:
5.0

Everything went very well. Staff was very helpful. The facility is very clean and well kept. I look forward to a smooth and uneventful move. Thank you! Kind regards

san filippo rhonda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BECKY VINK  |  Overall Experience 
Rating:
4.0

There are security upgrades going on at this facility that have reduced the access hours down to match the office hours. This change has not been indicated on the answering service or the google profile, both of which still indicate access until 10pm on Saturday. Imagine my surprise and inconvenience when I showed up at 6:30 with a loaded truck, and am told that access ends at 7:00pm. Luckily I had a second day of rental on the truck and was able to come back Sunday. This is my only complaint with this facility. The staff are all very friendly, very helpful, and readily available to assist.

Sydney Kilburn-Robinson  |  First Impressions 
Rating:
4.0

My furniture was secure, and your storage facility was very helpful for the time I needed it.

Ron Procter  |  Overall Experience 
Rating:
5.0

Very good- up graded my storage unit and truck due to availability. Way to go guys-awesome job! Will definitely use you again.

Barb Firestone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacques belzile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sungkook HAN  |  Overall Experience 
Rating:
5.0

Manager Dinson was extremely helpful. He stayed after hours to allow me to move my belongings in. His customer service is exemplary! He deserves a raise.

Alexander Curtis  |  First Impressions 
Rating:
5.0

Perfect

Igor Dranko  |  Overall Experience 
Rating:
5.0

Dinson was very helpful.

Laura Sharpe  |  Overall Experience 
Rating:
5.0

Dinson was very helpful and made my experience with uhaul the best.

Warren Melhado  |  Overall Experience 
Rating:
5.0

Everyone was helpful and accommodating, especially Dinson and Thomas.

Karen Gevorgyan  |  Overall Experience 
Rating:
5.0

Office and other folks were great and super helpful, especially Dinson and Thomas.

Karen Gevorgyan  |  First Impressions 
Rating:
5.0

facility was clean, organized and welcoming, the security of my belongings was never an issue.

nicholas kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Mcbride  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Banton  |  First Impressions 
Rating:
5.0

Staff was very helpful and very friendly!

John McGuire  |  First Impressions 
Rating:
5.0

My wife and I rented storage at this U-Haul facility where we met a dedicated team to make the customer feel special and happy. We would like to mention Mr. Dinson Devassy, the General Manager and Princy. They provided us with an exceptional customer service, in a very professional and friendly manner, going an extra mile in order to make sure that the customer needs are perfectly met. We very much appreciated that and would like to thank them both! The facility is very well equipped, organized and clean and has a convenient schedule. It looks like the management at this location does a great job!

RADU DUMA  |  First Impressions 
Rating:
5.0

Thank you to the girl for thier patience and kind service. Everyone is into providing great service,. Much appreciated.

Patricia Aguilar  |  First Impressions 
Rating:
5.0

Amazing facility. Excellent customer service. Highly recommend

Susan Prior  |  First Impressions 
Rating:
4.0

I have concerns about after-hours access. My card/pin did not open door. I hope to have this fixed. The staff were very good in finding the storage space I needed

BILL THOMAS  |  First Impressions 
Rating:
5.0

I never give excellant for a rating because there is always room for improvement. However this location deserves it..

Mary Nicholson  |  First Impressions 
Rating:
5.0

Looked after me in a very professional manner.

Barb Firestone  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. Very committed to help and answer any questions or concerns.

Camlett CARABALLO RIVAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael joyce  |  First Impressions 
Rating:
2.0

I had reserved my storage. I received confirmation # and storage unit info confirming my reserved storage and booked time. When I arrived to unload my Uhaul truck the clerk said they do not have the uniit available. It should have been because I booked it. I had a truck full to unload. They said ih we usually call to confirm . No one called. She gave me another higher priced unit. I have one month free. She then said they are closing in 15 minutes. But the site said access to storage unit from 5AM - 10:00 PM Sundays. Very disappointing when you book and reserve a storage unit. Arrive with a full moving truck and then they tell you you din’t have the unit and they close in 15 minutes

Lucia Serpico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Leonzio  |  First Impressions 
Rating:
4.0

Thank you to Domonic and Sree (the two working equipment return) AND also ALL the staff working inside the building!

Sonja Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Holt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Gerard Ayen  |  Overall Experience 
Rating:
5.0

Perfect

Igor Dranko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Wiseman  |  Overall Experience 
Rating:
5.0

Thanks for working with people like us

Muhammad Awan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil Wilson  |  Overall Experience 
Rating:
5.0

Wonderful saes lady (Deepy or similar who was working on Sat Sep 3, 2022 afternoon) who was so friendly and sweet ostumer service person in the front desk. She showed is the options amd location, and explained all ojr questions. so good.

Fabricio Herrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hyeongcheol kim  |  Overall Experience 
Rating:
2.0

Laziest manager ever. Case in point. I'm there last night loading. He comes harassing me to move my car because they're locking the overhead doors. So im trying to corral some empty carts back onto the elevator with your manager standing there and do you think he could have helped guild them in? Maybe at least hold the elevator door open? Not a chance . Well that let me know how much I should care so just left them on the elevator. Apparently decentcy isn't a thing there. Next time I'll just leave them in the hall by the units.

Troy Reid  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ron Procter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane McCloy  |  First Impressions 
Rating:
1.0

First of all such a long wait on the phone and in line. Second of all they gave me the wrong u it number and I went to go and move out and they changed locks on me because apparently I was in the wrong unit, but they directed me to this one at first.

Rain Kuystermans  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID Widdifield  |  First Impressions 
Rating:
2.0

The place is under construction and is very inconvenient to load/unload, the exit overhead door wasn’t available and I had to back the trailer up the the unload location instead of just driving forward, I had my storage unit on second floor and the elevator was not working, looked like they didn’t care getting it fixed right away and a lot of people including me had to bring all the heavy loads on the stairs, they never brought a technician to fix the elevator and I probably spent 3 more extra hours just because the elevator was not working.

josue Carias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcela Vargas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick Lizotte  |  Overall Experience 
Rating:
5.0

All of U-Haul services did not disappoint. They are great and affordable solutions for a move. I would definitely recommend it and use it again.

Aaron Philipp  |  Overall Experience 
Rating:
2.0

We were moving out and they were painting the floor of the drive thru area so we couldn’t pull in while it was raining. As well the second large overhead door was broken so only one way to access the unit.

Beth Watson  |  Overall Experience 
Rating:
5.0

Mali was our UHaul service personnel at this location. She made everything seems very easy and easy to understand. To me she is a very excellent asset to your business. I would recommend anyone who goes to this location to go directly to her. Best service I have had from a younger person in a very long time. She has very excellent customer service skills.

Tina Masterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

perry chaboyer  |  First Impressions 
Rating:
5.0

Ladies at the front were so helpful.

Kaushik Sitapara  |  Overall Experience 
Rating:
5.0

The staff was very helpful and explanatory and polite. I love how we were given an access code and that you can also arm sure shocker for extra security made me feel very comfortable leaving by my belongings with U-Haul storage. Would definitely recommend.

Sasha Stimson  |  Online Move In 
Rating:
2.0

I have closed my rental yesterday because I am moving out of the province. I made sure with the lady who checked me out that I have emptied and took all my stuff in the storage. I told her that the unit was open and unlocked as I have taken my lock and my keys with me. I asked her to check and inspect to make sure that everything are ok BUT she said everything should be ok. I know that was NOT the normal policy as I have rented with UHaul many times but she said no need to checked my rented unit. So to make the story short she have closed my agreement and made sure that I am not getting charge and she said all was done and the account was closed. Three hours later the lady called me up and asked me to come back to open my rental unit because it was closed. I WAS VERY DISAPPOINTED I told her that I have my locked and my keys with me somebody must have locked the unit without communicating with their fellow co workers. I am not happy how they deal with my situation.

Rico Obena  |  Overall Experience 
Rating:
4.0

I found it quite inconvenient that the drive in door was broken and I had to wheel things to my car on foot. We had no choice on the move in date, and surely some sort of stop gap could have been found to keep the door open during operating hours.

Kitrina Penwarden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hyeongcheol kim  |  First Impressions 
Rating:
5.0

The two guys were really helpful, sorry I couldn't remember thier names.

Chaitanya Dogga  |  First Impressions 
Rating:
5.0

OUR CHECK IN WAS GREAT, I BELIEVE HER NAME IS PRINCEY (SORRY IF I SPELLED THAT WRONG) WAS A SWEETHEART AND VERY HELPFUL SPECIALLY FOR BEING NEW!

Tanis Friesen  |  First Impressions 
Rating:
5.0

Easy access clean

Tony Irace  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wanda Bearboy  |  First Impressions 
Rating:
5.0

The only issue we had was the large exit door broke and the Management company has chosen not to repair it. We were there for a month and we could not access our units because everyone had to exit the entrance door. Why not fix the door. Hanna is exceptionally helpful; while Jess is also very, very accomodating.

Sharon Janzen  |  Overall Experience 
Rating:
5.0

The facility was great and the staff were fantastic. I would definitely recommend UHaul or use it again.

Paula Salter  |  Overall Experience 
Rating:
2.0

The staff seemed unprepared, and lacking in knowledge. When we first arrived, we were told that there was no booking under our name. After showing the staff my emailed confirmation, they pulled up our information without issue. I was sincerely disappointed in this, and it required me to find a charger so that I could pull up my emailed confirmation, and added unnecessary stress. After checking in, we were sent to a locker that already had a lock on it. I then had to wait in line again, to inform them that this locker was not vacant. An unreasonable amount of time was spent addressing these issues. The unit itself was advertised as ample storage for a studio-1 bedroom apartment. It was not, but at the stage this was realized we were unwilling to wait on staff to find an alternative. Positives: The unit was clean & accessible, and there were various dollies that customers could use to move their items.

Joanna McCarthy  |  First Impressions 
Rating:
5.0

Everything went smoothly to unload our truck. The only issue was the exit door on the drive thru was not working so we had to back the truck out of a fairly busy area.

robert pearce  |  First Impressions 
Rating:
4.0

Hannah is a great staff member.

WENDY JONES  |  Overall Experience 
Rating:
5.0

It took about a week to get my move-out finalized through the app but the staff was very helpful and removed the monthly charge since I was already moved out before the charge date.

Kaylee Hope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manveer Singh Badhan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin Sidlo  |  Overall Experience 
Rating:
5.0

Pass-thru storage parking is great specially if you have a trailer to unload. Only problem during my storage rental experience is the maintenance work done and the pass-thru gate closed requiring to turnback inside the crowded parkway. Construction debris also blocking inside the pass-thru parkway.

Jorge Gallardo  |  Overall Experience 
Rating:
3.0

I had issues with the check in process, several times the card and / or the passcode were not working and I had to try multiple times until finally I could get in. Also I called once at that intercom but nobody could help me.

Florian Rusu  |  Overall Experience 
Rating:
4.0

The staff is extremely helpful, they answer all your questions and assist with whatever you need while moving your belongings. The only disadvantage is that there was a problem with the keypad and the facility wasn’t available 24/7 yet but I was promised it’s work in 1-2 days. Apart from that, great experience.

Alexander Zarr  |  First Impressions 
Rating:
5.0

Thomas was wonderful and very polite. I really appreciate his help during my move

Tashinga Chikomyora  |  First Impressions 
Rating:
1.0

The general manager at the storage u-haul was very disorganized. The exit door in the storage loading and unloading doc was broken the manager just allowed people to drive in. This created a very dangerous environment for inexperienced u-haul drivers. We had to organize amongst ourselves and a kind stranger was able to help us back the u-haul through. The only solution we were given was to fold the mirrors in which makes you unable to see at all. Him and his co worker were no where to be found when we needed assistance because they directed us to the back of the building where all doors were locked. I was not satisfied with the way the operation was being handled. There needed to be more direction and frankly a person who knows how to do their job.

Brianne Fraser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

May Houle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Granger  |  First Impressions 
Rating:
3.0

My rating is based on the inconsideration of own employee letting a person that felt privileged enough to go in front of us when we were waiting for quite sometime. This is unacceptable customer service behavior as my time is just as valuable as someone else's. This employee should be fired.

Philip Lee  |  Overall Experience 
Rating:
5.0

We had a couple of hiccups with our reservation, but all the staff helped us out and found solutions quickly. Thomas? Or tommy helped us check out and he was great too. It’s a fantastic facility and I would recommend it to others.

Paula Salter  |  First Impressions 
Rating:
1.0

I went to the facility today. There were 6 to 8 people and 1 employee working. I went to access the drive through storage and the door got locked. It took an hour for the staff to figure out what to do? A lot of unhappy customers were present and one of them saw the door problems yesterday and went back home because the door wouldn't open and today again the door locked. I don't know why the door lock is not repaired and replaced. I'm hesitant to go after office hours because chances are the door will be locked and I'll not be able to access my storage. Apart from the door issue, 1 staff for 8 customers, it was an excellent experience overall.

VISHAL VASHISHT  |  First Impressions 
Rating:
5.0

Hannah was very knowledgeable and helpful. She was friendly and was able to find us a solution for our requirements. She is a superstar!!

Jennifer Lukye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lois Marks  |  First Impressions 
Rating:
5.0

UHaul is lucky to have an employee as good as Princy J.

Daniel Dubnie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY HUMPHRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rey Alcaraz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Martzoukos  |  First Impressions 
Rating:
5.0

I really appreciate princy she is the best . As we all know that moving bulk stuff from 1 province to other is so difficult and full of stress. But luckily I call this uhaul storage facility and on my 1 st call pricy just told me dont worry she will be here for me. And take my all stress away. And taking care of every thing at her end So happy. Thanks you princy.

Tajinder Sran  |  First Impressions 
Rating:
5.0

Very fast and friendly

Raymond Tran  |  First Impressions 
Rating:
1.0

Our move in experience was terrible. Access hours say until 10pm. We arrived at 7pm on move in day and when checking in for the units the customer service person never once mentioned you closed at 8pm. We had already mentioned we had to return our truck at a different location by 9pm so the person knew we felt we were going to be crunched for time moving in. Only when we were being showed to the units at 7:15pm did she mention that you closed at 8pm. This left us 45 minutes to unload a 20 foot truck. There was an electrician doing work at that time so we had to navigate around him as well. The payment for one of the units was not processed on the night we moved in. Three days later I received a delinquent fee notice. I then struggled to get in contact with someone who could help me process the payment and something went wrong saying I owed over $1400 for one month rather than $114. It took an entire month to sort it out. On June 30 I put a new credit card on file for both units. On July 3 I received delinquent notice for both units for July. Then on July 7 my credit card was charged WITH the $10 x 2 delinquent fee. I will NEVER be using u-haul self storage again. Trying to resolve any dispute through this location is frustrating to say the least and ends in unreturned phone calls and emails. Ultimately I had to phone the 1-800 number and have someone personally email the supervisor of this location with their manager CC’d in order for anything to be done. I never personally spoke to the supervisor of this location either. If you would like more feedback I would be happy to speak on the phone.

Jonathan TETU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Gallardo  |  First Impressions 
Rating:
5.0

The young lady assisting me was absolutely brilliant & an excellent communicator while providing service.

Mina Ismail  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

naomi vanpatten  |  First Impressions 
Rating:
4.0

Customer service was great. Facility is clean. Only issue is there's no parking space while all the rental vehicles are present. Also tough to drive into the storage building with rental vehicles parked in front. Also exiting through the back is very narrow and potentially hazardous regarding damaging your vehicle. Too many obstacles in the back roadway. I can see a law suit happening if that exit road isn't cleared.

Aran Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Chiasson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas Garnett  |  First Impressions 
Rating:
3.0

I just wish they make a sign , under renovation the other side of the storage facility and put a slippery sign when mopping or waxing the floor for safety of customers and staff.

LOUIMER IMPERIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vishalkumar Agrawal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Florian Rusu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danish Sharma  |  First Impressions 
Rating:
3.0

Did not like the fack that I was forced to purchase a lock. Which was then given to me for free. This was after I put my own lock on it. Went to remove my belonings after hours and could not get into my lock because someone put a uhaul lock on my unit. This is after I just spent $300 on renting one of you 26 ft trucks. Will not be using your service again.

Scott Haswell  |  Overall Experience 
Rating:
5.0

Princy was very friendly and very helpful. Her customer service skills are fantastic. Thank you!

Adam Walo  |  First Impressions 
Rating:
5.0

Dominic was awesome

Ginger Mckay  |  First Impressions 
Rating:
5.0

Very nice people and friendly . Fast transaction very helpfull

sherwin mateo  |  Overall Experience 
Rating:
5.0

Super clean and spacious storage, and the stuff were very nice and friendly. I forgot the name of a little girl.. But, she was super professional and friendly at the same time

Cayo Santana  |  Overall Experience 
Rating:
5.0

The staff that helped me with thorough, quick and knowledgeable.

Philip Lee  |  First Impressions 
Rating:
5.0

Excellent service customer

Manuel Quintas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Hebert  |  First Impressions 
Rating:
5.0

Ms. MENESES did a very smooth transaction and very knowledgeable and was very polite and professional. She did a great job the same as the dispatch who delivered the vehicle it was a tlc or a tender living care kind of service.

Rico Obena  |  First Impressions 
Rating:
4.0

The staff was very friendly in special Dominic was so helpful, thanks

Emidio Souto  |  First Impressions 
Rating:
5.0

Dominic and Hannah were helpful

Nicholas Seniuk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeremy holizki  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL MERCER  |  First Impressions 
Rating:
5.0

Excellence in customer service from Hanna! Such a smiling face and customer friendly, great listener, problem solver and promotes Uhaul services! When I get into business, I am taking her away for customer service head!;)

Vishalkumar Agrawal  |  First Impressions 
Rating:
5.0

Very satisfied with the service. I miscalculated the size needed, the staff was very accommodating when asked about getting the next size of storage space. It was no problem to make the change. I would definitely recommend this U-Haul storage facility.

donna kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelechi Abah  |  First Impressions 
Rating:
5.0

I was provided timely and efficient solutions from vehicles to a monthly storage unit and quick flexibility to my unplanned changes needed.

Brent Bullen  |  First Impressions 
Rating:
5.0

Very helpful staff when we moved heavy stuff out they lifted it with a forklift, can't thank them enough for the help.

doug north  |  Overall Experience 
Rating:
5.0

There were movers there when we got there and they were blocking the entrance so that was frustrating But the staff helped by getting us extra dollies as the movers were using ALL of them and eventually got the movers to move outta the way

Becki Zimmerman  |  First Impressions 
Rating:
5.0

Excelente servicio y muy bien atendido ppr la Senorita

Manuel Quintas  |  First Impressions 
Rating:
1.0

The customer service rep who signed me up, her name is Angel, was very helpful and polite. i would have left a 5/5 glowing review if my experience had been limited to just her. Unfortunately it was not. I signed up later into the day and I didnt realize the facility closed at 7pm . I had unloaded my car and i was in my unit organizing my belongings. I needed a few items suchas as clothes and toiletries for my stay in the hotel that evening. I also needed to charge my iphone and ipad as they were almost dead when i arrived. I had run an extension cord from the power outlet across from me into my unit and was attempting to charge my devices. i lost track of time and didnt realize the facility had closed. i went to my car at one point around 730 and noticed someone was either loading or unloading a truck so i thought they were still open. at around 845pm my daughter who is back in toronto called me on facetime so i was chattign with her and further lost track of time. at around 9pm i heardf someone shout "hello??" to which i replied "yes?? hi?" and i came out of my unit to see who was calling hello. an employee named Dinsen was there and was very rude to me. i was on the phone with my duaghter when he shouted at me "SIR!! WHAT ARE YOU DOING? WE ARE CLOSED. U CANNOT SLEEP IN YOUR UNIT. ITS FOR STORAGE NOT A HOTEL!! " and he just went on to berrate me for what he thought i was doing .i told my daughter i would call her back, as i was completely embarassed. i told dinsen i lost track of time, was my first day here and didnt realize that they closed . i thought they were open to 9 for some reason and the pointed out that the guy with the uhaul parked beside my car was still there so why would i think they were closed? i had to rush to get the items i needed for the night out of my boxes in the storage unit, all the while dinsen just stood there like an angry parent impatiently tapping his foot as if to signal "hurry up!" . after i had got everythiung i thought i needed i said to dinsen "what made you errorniously assume i was trying to sleep in my unit? did u see a bed when u were peering into my unit? did u see anything i could have slept on in there?" he studdered and said "Sir u were on a phone call with an extension cord in your unit. you're not allowed to do that. the unit is for storage. not for staying in" . i told him "Excuse me. Where does it say i cannot use the power outlet to charge my phone? i asked the customer service rep if they had electrical outlets because i needed to charge my phone badly amd she showed me where they were. if there was a rule prohitibing use of electrical outlets for charging phones it should have been communicated to me and should be posted on the outlet. if theyre not for charging devices, then what are they for then?" . he again studdered and said "for the construction crew to power their devices" . i told him that was complete nonsense and that i would like to know who his manager is. he told me "i am . dinsen . i am the manager" . i asked him skepctically "you're the manager of this whole facility?" and he replied yes he was. so i told him that i would contact corporate operations then and file a complaint. i had never been treated so poorly. i told him "sir, i have a 15 year career in IT and i'm a pilot. i make over $200k a year and certainly dont need to live in a uhaul unit. i ilost track of time, was unaware of closing time, and was charging my devices which i was told i could do. you embarssed me infront of my daughter and u shouldnt be in charge of anything." I also added "I am moving from toronto to calgary and had a very long day of driving, i dont need the stress and assumptions made by someone who even if they are the manager of this place, looks like he is 20 years old which is 4 years older the my oldest child" i want this guy to apologize to me personally, along with his manager. i have a mercedes which i would much rather not risk getting dirty or damaged from moving stuff. i rented a uhaul van previously which i paid $600 in kilometers,. i would like a free weeks rental of a 10' truck, unlimited kilometers included for this egergious and offensive assumption he made about me. or else i will cancel and go with any of the many other storage rental units out there. to summarize: Dinsen was very rude to me and accused me of trying to sleep in my unit simply because i lost track of time not knowing when the building closed. i had an extension cord to charge my devices and he gave me trouble for that.. he embarrased me infront of my daughter who i was talking to on facetime. he belittled me and embrassed me . i am an IT Professional and a pilot who makes over $200k a year. i want a personal apology from Dinsen and his manager, along with a with a free week rental of a 10' truck with unlimited km's . or i will take my business elsewhere and broadcast this horrible service all over my social media, which as a pilot, is a very global friend base.

Ryan Da Silva  |  Overall Experience 
Rating:
3.0

3 weeks into my move in , there was a computer error made , that created a small problem for me. The manager handled it like a boss and gave me a free month for the inconvenience. The staff are relaxed and helpful

Lauren Gould  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Griselda MacDonald  |  Overall Experience 
Rating:
4.0

The staff were helpful and friendly, the facility is clean and well lit. The only reason I would not recommend this location is cost. The first locker I tried to rent was a 5x8 and although the posters say it will fit a 1 bedroom apartment… it was too small and I don’t even have a sofa, table & chairs, nor any appliances… Staff helped me change to the next size up, but it ended up being too big and a lot more expensive!, Unfortunately I had no other choice. It was disappointing.

Entisar McDonald  |  First Impressions 
Rating:
5.0

The staff was very friendly, accommodating and efficient in their tasks. It has been the best uhaul facility we have ever been to.

Lee Sharpe  |  Overall Experience 
Rating:
5.0

Always a great service with Lydia. Will return and recommend to others

Kevin Richardson  |  First Impressions 
Rating:
2.0

the facility was a mess. maybe they are renovating but right now it is a real mess. very dirty, very uncomfortable - even for the employees, poor guys - and very insecure. when i arrived to load my container (which i did not know it, because i was told it was a storage place, not a box) i was left alone in the facility. i imagine if a burglar had this kind of access... The place itself is far away from a well organized UHaul facility. There's not enough space to the amount of trailers, vans and trucks. For manouvering a truck or a car with a trailer, it's very very hard for an amateur driver. The staff was always nice, nothing to complain, only congratulate them for their work in this very hard workspace.

JULIAN ROMERO  |  Overall Experience 
Rating:
3.0

My credit card had gotten charged for the first month of the storage containers that I had booked.. When I had booked it online, it clearly says that the first month's storage rent is free. When I was at the store, they had confirmed that the first payment will be charged on Aug 28th instead of July 28th. Please reverse the charges or do not charge my credit card for the second month of storage.

jhoanna ambrosio  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top